EDP Water Bill Pay, Login, Phone and Service Help
Use this guide when your water bill says EDP, Environmental Development Partners, Inframark, a Texas MUD, utility district, water control district, or special utility district operated by EDP/Inframark. It explains how to reach customer service, use the resident portal, make a guest payment, set up eBilling or auto pay, mail a check, visit the office, handle a delinquent account, start or cancel service, report emergencies, and avoid paying the wrong provider.
Start Here: EDP / Inframark Water Customer Quick Route
Important provider check: EDP/Inframark operates many Texas water districts, but the legal utility is usually your MUD, WCID, UD, FWSD, SUD, city, or water district. Always select the exact district name printed on your bill before paying online, mailing a check, applying for service, or comparing rates.
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Inframark Resident Portal Login or edpwater.com → Pay Your Bill. |
District name, account number, security code from your most recent bill, service address and payment method. |
Select the correct water district name before creating an account or making a payment. |
Make a guest payment |
Use the Guest Payment link from your district’s Inframark/EDP payment page. |
District name, account number and payment information. |
Guest payment may not give full history, past statements or eBilling controls. |
Billing or non-emergency customer service |
832-467-1599, Monday-Friday, 8 AM-5 PM CST. |
Account number, district name, service address, bill date, due date and payment receipt if already paid. |
Ask whether your issue is billing, field service, trash, tax office, HOA or district board matter. |
After-hours water/sewer emergency |
832-467-1599 or toll-free 1-866-467-1599. |
Exact address, subdivision, district name, cross street, issue type and callback number. |
Use for broken main, no water, sewer backup or public-side emergency, not routine bill questions. |
Set up automatic payments |
Resident portal or customer service by phone. |
Payment method, due date, district name and confirmation email. |
Confirm the first draft date. Continue manual payment until auto pay is active. |
Mail payment |
Use the payment coupon address on your bill; many EDP district instructions list P.O. Box 3264, Houston, TX 77253-3264. |
Payment stub, account number on check, district name and enough mailing time. |
Bank bill-pay checks may need 7-10 business days before the due date. |
Pay in person |
Inframark/EDP office listed for your district, often Northwest Houston/Jersey Village or Katy office. |
Bill, account number, accepted payment type and ID if account change is needed. |
Disconnected or NSF accounts may require cashier’s check or money order only. |
Start or cancel water service |
Use the district-specific “Set Up New Water Service” or “Cancel Water Service” link, or call customer service. |
Lease/settlement statement, ID, application, deposit, fees and start/stop date. |
Deposits, application fees and same-day rules vary by district. |
What Is EDP Water Utility Services?
EDP means Environmental Development Partners
Environmental Development Partners, often shown as EDP, is a water and wastewater operations company that has historically served many Houston-area utility districts.
EDP is now part of Inframark
EDP joined the Inframark family in 2021. That is why customers may see EDP, edpwater.com, Inframark, Starnik, or “Resident Portal” references connected to the same utility account.
Your district is still important
EDP/Inframark may operate the system, but rates, deposits, trash service, penalties, tax information, service rules and public notices are often set by the individual water district.
Name on bill or website |
What it usually means |
What the customer should do |
|---|---|---|
EDP Water |
Legacy/customer-facing reference to Environmental Development Partners. |
Use edpwater.com or the district’s water page, then choose the exact district name. |
Environmental Development Partners |
Operator / customer-service company for the district. |
Call 832-467-1599 for billing, service or emergency routing when listed on your bill. |
Inframark |
Current parent/operator brand for many EDP districts. |
Use the Inframark Resident Portal if your district payment page routes there. |
Starnik / Resident Portal |
Online account/payment portal used by Inframark/EDP districts. |
Create login, view balance, pay, set eBilling, view usage and manage account details. |
MUD / WCID / UD / FWSD / SUD |
The legal water district or utility entity. |
Use this exact district name for payment, tax, rates, alerts and public records. |
HOA / trash vendor / tax assessor |
Separate entity from water billing. |
Do not send water payments to HOA or tax collector unless the bill specifically says so. |
Pay Bill or Log In: EDP Water / Inframark Resident Portal Steps
Resident portal
Sign in or sign up to view balance, history, statements and account options.
Guest payment
Use the district’s Guest Payment button when available if you need a one-time payment without a full portal account.
Phone payment
Call 832-467-1599 during business hours for live-agent assisted payments and account help.
Auto pay / eBilling
Portal instructions commonly support auto payments, eBilling, water-use history and mailing-address updates.
Confirm the district name first
Look at the top of the bill for the district name. EDP/Inframark can serve many districts, so the wrong district selection can send you to the wrong account search.
Go to edpwater.com or the district’s official water page
Click “Pay Your Bill,” select your water district’s name, then click “PAY ONLINE NOW.” Some district sites also link directly to Inframark’s resident portal or guest payment page.
Create a new portal account when needed
Click “Sign up now.” Follow the online instructions using the security code from your most recent water bill, plus the account details requested by the portal.
Check balance, statements and usage before paying
Portal features may include real-time balance, transaction history, current and past billing statements, water-use history, mailing address updates and eBilling signup.
Save confirmation and call if service is at risk
For normal accounts, online payment is convenient. For disconnected, terminated, NSF or delinquent accounts, call 832-467-1599 because electronic payment may not be enough to restore service.
Payment method |
Common EDP/Inframark detail |
Best for |
Watch out |
|---|---|---|---|
Resident portal login |
Sign in or create an account through Inframark/Starnik resident portal. |
Full online account management, past statements, payment history and eBilling. |
Requires correct district and account/security details from bill. |
Guest payment |
Some district pages link to Guest Payment for one-time online payment. |
Quick payment without creating a portal profile. |
May not show complete statement history or profile settings. |
Auto payments |
Portal or phone setup may allow automatic monthly payments by selected method and amount. |
Customers who want recurring payment and email confirmation. |
Confirm first active month; do not assume auto pay started immediately. |
Live-agent assisted payment |
832-467-1599, Monday-Friday, 8 AM-5 PM CST. |
Payment with human confirmation, portal setup help, special account questions. |
Business-hour only for non-emergency billing help. |
Mail |
Use bill coupon address; many EDP district examples list P.O. Box 3264, Houston, TX 77253-3264. |
Routine non-urgent check or money-order payment. |
Allow enough mailing time; bank bill pay can take 7-10 business days. |
In person |
Office may include 17495 Village Green Drive, Jersey Village, TX 77040, or another Inframark office shown for your district. |
Disconnected accounts, NSF issues, account setup, payment proof, cashier’s check or money order situations. |
Check current office location and lobby hours before driving. |
Night drop |
Some offices have a drop box slot on the front door for check or money order with payment stub. |
After-hours check/money-order payment. |
No cash; posting is commonly next business day. |
Financial institution bill pay |
Bank sends payment through its bill-pay system. |
Customers who pay multiple bills through a bank dashboard. |
Allow 7-10 business days before due date; bank may mail a paper check. |
EDP / Inframark Phone, Email, Office and Emergency Contacts
Customer service
Main phone: 832-467-1599
Toll-free: 1-866-467-1599
Hours: Monday-Friday, 8 AM-5 PM CST for billing and non-emergency calls.
Northwest Houston office
Address:
17495 Village Green Drive
Jersey Village, TX 77040
Some district pages list lobby hours as Monday-Friday, 8:30 AM-5 PM. Verify before visiting.
After-hours emergency
Emergency line: 832-467-1599
Toll-free: 1-866-467-1599
Use for broken water mains, no water, sewer backups, wastewater overflows and urgent public-side utility issues.
Contact route |
Official/common detail |
Use this for |
|---|---|---|
EDP / Inframark customer service |
832-467-1599. |
Billing questions, service requests, portal registration, payment help, disconnect status and emergency routing. |
EDP customer-service email |
EDPCustomerService@Inframark.com appears on several district transparency/contact pages. |
Non-urgent documentation, billing follow-up and customer-service records. Call for urgent issues. |
Resident portal |
Inframark/Starnik resident portal. |
Login, payment, statements, balance, eBilling, transaction history and account management. |
Northwest Houston / Jersey Village office |
17495 Village Green Drive, Jersey Village, TX 77040. |
In-person payment, cashier’s check/money-order situations, disconnected or NSF account handling where allowed by your district. |
Katy office |
2002 W Grand Parkway N, Katy, TX 77449, shown on some Inframark district pages. |
Use only if your district page or customer service confirms this office is available for your account. |
Tax assessor / collector |
Separate from EDP water billing. |
Property tax bills, MUD taxes, tax receipts and tax liens. Do not send water bill payments to tax office. |
District board / attorney |
Usually listed on the district transparency page. |
Public information requests, board meetings, rate-order records and district policy questions. |
Email caution: use phone for leaks, service interruption, sewer backup or payment deadline problems. Email is better for attachments, documentation, non-urgent billing questions and written follow-up.
Start, Cancel or Transfer EDP / Inframark Water Service
Start service
- Find the exact water district name for the address.
- Use the district-specific setup link or call 832-467-1599.
- Prepare lease, settlement statement or ownership document.
- Prepare photo ID and application details.
- Ask about deposit, application fee and connection timing.
Cancel service
- Use the district-specific cancel service link or call customer service.
- Ask for final read date and final bill timing.
- Confirm forwarding address for deposit refund or final statement.
- Keep the old account number until final bill is closed.
- Do not assume service stops automatically when selling or moving.
Transfer service
- Confirm both old and new addresses are served by EDP/Inframark.
- Ask whether a transfer or new application is required.
- Pay any past-due balance before requesting transfer.
- Update portal, eBilling, auto pay and mailing address.
- Save confirmation for both addresses.
District-specific rule: deposits, application fees, non-refundable charges, same-day service, trash setup, sewer-only accounts and disconnection fees vary by district. A welcome packet for one district is useful as a process example, but it is not a universal EDP rate order.
Situation |
What to ask EDP/Inframark |
Documents to prepare |
|---|---|---|
New homeowner |
“What district serves this address, and what deposit/application fee applies?” |
Settlement statement, closing disclosure, warranty deed or other ownership proof; photo ID. |
Tenant/renter |
“Does the lease need to show all account holders and the exact service address?” |
Executed lease, ID, application, deposit and landlord/property manager details if requested. |
Commercial account |
“Is there a commercial deposit, backflow requirement, fire line, trash service or inspection rule?” |
Business information, tax ID, lease/ownership proof, meter size, backflow documents if needed. |
New construction |
“Is a tap, inspection, meter set, construction meter or customer service inspection required?” |
Builder information, plans, address, county/district documents, permit details and contact person. |
Moving out |
“What is the final meter read date, and where will the final bill or deposit refund go?” |
Forwarding address, move-out date, account number and ID verification. |
Death, divorce or ownership change |
“What documents are required to change the responsible party?” |
Legal documents, ID, title/ownership proof and billing authorization. |
Delinquent Accounts, Disconnects, NSF Payments and Restoration
Do not rely on slow payment routes
Mail, bank bill pay and drop boxes can be too slow for cutoff-risk accounts. Call before using a slow method near the due date.
NSF and returned payments
Returned check or returned electronic payment may trigger return-item fees and can block electronic payment options for restoration.
Disconnected service
Some district instructions require in-person payment by cashier’s check or money order to restore service after disconnection.
Problem |
Best action |
Why it matters |
|---|---|---|
Bill is due today |
Call 832-467-1599 and ask which payment method posts fast enough for your district. |
Not all methods post same day, and district cutoff rules vary. |
Disconnection notice received |
Ask exact amount due, deadline, fees and acceptable payment method. |
Current charges, late fee, reconnect fee and additional deposit may be due together. |
Service already disconnected |
Call customer service before paying online. |
Some districts require cashier’s check or money order at customer service office for restoration. |
NSF / returned item |
Ask whether account is restricted from electronic payments and what return-item fee applies. |
Returned payment can trigger special payment rules and fees. |
Extreme weather emergency |
Ask whether a payment schedule is available if your bill was due during a qualifying extreme weather emergency. |
Texas rules can limit disconnection for certain bills during an extreme weather emergency when requirements are met. |
Payment made but not showing |
Provide confirmation number, payment method, date/time and account number. |
Staff can check posting, pending payments, wrong district selection or mailed check delay. |
High EDP Water Bill: Usage History, Smart Meter, Leak and Irrigation Checks
Portal usage history
Many EDP/Inframark portal instructions list water-use history as an online feature. Review usage before calling about a high bill.
EyeOnWater in some districts
Some EDP-operated districts use smart meters and EyeOnWater. Setup may require your ZIP code and water service account number exactly as shown on the bill.
Leak sources
Check toilets, irrigation, hose bibs, pool fill, water softener, water heater, private line, sprinkler valves and crawlspace/yard wet spots.
High-bill check |
What to do |
What to ask |
|---|---|---|
Wrong provider/district |
Confirm bill district name and account number. |
“Is this account under [district name], and is this the correct bill for my address?” |
Usage spike |
Compare portal water-use history to prior months and same season last year if available. |
“Can you review whether the read is actual, estimated, or tied to a meter changeout?” |
Smart meter / EyeOnWater |
Register with ZIP code and water service account number if your district supports it. |
“Does my district have smart-meter access, and can I set leak alerts?” |
Toilet leak |
Use dye test, listen for refill, check flapper and fill valve. |
“Does the usage look continuous, like a toilet or line leak?” |
Irrigation problem |
Inspect controller schedule, stuck valves, broken heads, runoff and recent power reset. |
“Did my usage spike during irrigation hours?” |
Private service line |
Turn off all water and check meter movement if safe and accessible. |
“Should I call a plumber, request a reread, or request a field check?” |
Rate or pass-through fee |
Check district rate order, regional water authority fee, sewer, trash and other line items. |
“Which part of the bill increased: usage, base rate, sewer, trash, regional water fee, or penalty?” |
Leak adjustment |
Save plumber invoice, repair receipt, photos, date discovered and date repaired. |
“Does my district allow leak adjustment, and what documents are required?” |
Rates, Deposits, Trash and Taxes: Why EDP Bills Differ by District
No single EDP rate table applies to every customer. EDP/Inframark is the operator for many districts. Your water, sewer, trash, regional water authority fee, deposits, reconnect fee, late fee, tax rate and trash provider are set by the individual district’s rate order, welcome packet, board action or service agreement.
Bill item |
Who usually controls it |
What the customer should check |
|---|---|---|
Water base charge |
District rate order / board. |
Meter size, account class, single-family vs commercial, in-district vs out-of-district if applicable. |
Water volume tiers |
District rate order. |
Gallons used, tier breaks, drought surcharge, irrigation meter rate and pass-through fee. |
Sewer charge |
District rate order. |
Flat rate vs usage-based sewer, cap, winter averaging or separate sewer-only service. |
Trash collection |
District contract / trash vendor. |
Whether trash is billed on water bill and which vendor handles missed pickup. |
Regional water authority fee |
Regional water authority / district pass-through. |
NHCRWA, NFBWA or other authority fee shown by the district. |
Late fee / delinquent letter / tag |
District policy/rate order. |
Due date, after-due-date amount, notice fee, tag fee and disconnect date. |
Reconnect fee and extra deposit |
District rate order. |
Full restoration amount and accepted payment type. |
Property tax |
District tax assessor/collector, not EDP water billing. |
MUD property tax bill, tax office, CAD account and tax assessor website. |
Report Water Leaks, No Water, Sewer Backup and Service Problems
Call for active water or sewer problems
- Call 832-467-1599 for emergencies and after-hours assistance when EDP/Inframark is your operator.
- Give district name, service address, subdivision and cross street.
- Describe water leak, no water, pressure loss, sewer backup, odor or lift-station issue.
- For life-safety emergencies, call 911.
Call before digging
- Use Texas 811 before fence posts, irrigation work, trenching, tree planting or service-line repair.
- Private lines after the meter may still require a plumber or private locator.
- Do not open, reconnect, remove locks or tamper with a water meter.
- Report accidental damage immediately.
Problem |
What to say |
What to prepare |
|---|---|---|
Water main leak |
“Water is flowing or bubbling at [address/cross street].” |
Road hazard, nearest meter/hydrant, subdivision, district name and callback number. |
No water |
“My property has no water since [time].” |
Bill status, neighbors affected, shutoff notice status and whether whole property is affected. |
Low pressure |
“Pressure is low at [address] and started at [time].” |
One fixture vs whole home, irrigation running, neighbors affected and recent line work. |
Sewer backup |
“Sewage is backing up at [address] in [fixture/location].” |
Stop using water if possible, keep people/pets away and ask whether public-side response is needed. |
Meter box issue |
“There is water or damage near the meter box.” |
Location, photos only if safe, whether leak is street side or house side if known. |
Colored water after hydrant flushing |
“My water is discolored after flushing/work in the area.” |
Time started, whether it clears, hot/cold, neighbors affected and area notice if received. |
How to Find the Right District Before You Pay
Use the bill first
The water bill is the safest source for the district name, account number, security code, due date, payment address and trash/provider notes.
Check district website
Search the exact MUD or district name, not only “EDP water.” District pages often contain current alerts, rates, trash days, meetings and payment links.
Separate water from tax
EDP/Inframark usually handles water/sewer billing and operations. Property taxes are usually handled by a tax assessor/collector and use a separate portal.
Where to look |
What it tells you |
Why it matters |
|---|---|---|
Water bill top section |
District name, account number, due date, after-due-date amount and payment coupon. |
Needed for portal registration and correct district selection. |
Bill message / insert |
Rate changes, trash updates, water restrictions, payment portal changes and emergency notices. |
Current inserts may override older web articles. |
District transparency page |
Operator, tax assessor, board, meeting location, budgets, audits and tax rates. |
Helps separate water billing from tax or governance questions. |
District water page |
Payment link, service setup, cancellation, customer service phone, trash and notices. |
Best page to confirm whether EDP/Inframark is still operator. |
County appraisal district / legal description |
Subdivision/section and sometimes district clues. |
Useful when moving into a Houston-area subdivision with multiple districts nearby. |
Settlement statement / lease |
Utility district, section, HOA, trash and landlord responsibilities. |
Helps tenants and new owners set up the correct account. |
Water Quality Reports, Boil Notices and District Alerts
Use district CCR
Consumer Confidence Reports are usually district-specific. Use the water-quality report for your MUD or system, not a neighboring district.
Sign up for alerts
Many district websites offer email/text alerts for meetings, water notices, service interruptions and emergency messages.
Boil notices are live instructions
A prior Consumer Confidence Report does not replace a current boil-water notice, low-pressure advisory or emergency alert.
Water-quality need |
Best route |
What to record |
|---|---|---|
Annual report |
Your district’s Water Quality Report / Consumer Confidence Report link. |
District name, PWS ID, report year and contact number. |
Taste, odor or color |
Call EDP/Inframark customer service or emergency line depending on severity. |
Hot/cold, one tap/all taps, time started, color/odor type and neighbors affected. |
No water or low pressure |
Call 832-467-1599. |
Address, district name, time started, neighbors affected and service status. |
Boil-water notice |
District alert page, email/text alert, or EDP/Inframark emergency line. |
Effective date/time, affected streets, safe-use instructions and rescission notice. |
Hydrant flushing |
District news/alerts and customer service. |
Flushing date, street, pressure changes, discoloration and whether it clears. |
Public water-system records |
TCEQ Drinking Water Watch or district CCR. |
PWS ID, system name and latest compliance/report documents. |
Map: EDP / Inframark Northwest Houston Office
Use this map for the commonly listed EDP/Inframark Northwest Houston/Jersey Village customer office at 17495 Village Green Drive. Always call first if your account is disconnected, late, NSF-restricted, or assigned to a different Inframark regional office.
Route |
Address / link |
Use for |
|---|---|---|
Resident portal |
Login, balance, payment, statements, water-use history, eBilling and account management. |
|
EDP Water |
Legacy EDP customer entry point; use Pay Your Bill and select district. |
|
Northwest Houston office |
17495 Village Green Drive, Jersey Village, TX 77040 |
In-person account help when your district uses this office. |
Katy office |
2002 W Grand Parkway N, Katy, TX 77449 |
Use only if your district page or customer service confirms this office for your account. |
Mail payment |
Use the payment coupon address on your bill; many EDP examples list P.O. Box 3264, Houston, TX 77253-3264. |
Routine check/money-order payment with enough delivery time. |
Emergency phone |
Water leak, no water, sewer backup, pressure issue or urgent field response. |
EDP Water Utility Services FAQ
What is the EDP Water customer service phone number?
Call EDP/Inframark customer service at 832-467-1599. Several district pages list this number for billing, service requests and emergencies, with regular billing support Monday-Friday from 8 AM to 5 PM CST.
How do I pay my EDP Water bill online?
Go to edpwater.com, click Pay Your Bill, select your water district’s name, click PAY ONLINE NOW, then sign in or create an account using the information from your most recent water bill. Some district pages also link directly to the Inframark Resident Portal.
What information do I need for the EDP / Inframark portal?
You generally need the exact district name, account number and security code from your most recent water bill. The portal may also ask for service address, email and payment details.
Can I make an EDP water payment as a guest?
Many Inframark/EDP district pages list a Guest Payment option. Guest payment can be useful for a one-time payment, but a registered account is better for statement history, transaction history, eBilling and water-use history.
Where do I mail an EDP water payment?
Use the payment coupon address printed on your current bill. Many EDP district instructions list P.O. Box 3264, Houston, TX 77253-3264, but the bill coupon is the safest source because payment addresses can vary by district.
Where is the EDP / Inframark office?
A commonly listed Northwest Houston office is 17495 Village Green Drive, Jersey Village, TX 77040. Some district pages also list a Katy office at 2002 W Grand Parkway N, Katy, TX 77449. Call before visiting to confirm the correct office for your district.
Can I use online payment if my EDP account is disconnected?
Call 832-467-1599 first. Some district instructions warn that electronic payment options should not be used for delinquent, NSF or terminated-service accounts, and that disconnected accounts may require payment at the customer service office by cashier’s check or money order.
Is EDP Water the same as Inframark?
Environmental Development Partners, or EDP, joined the Inframark family in 2021. Customers may still see EDP Water, edpwater.com, Environmental Development Partners, Inframark or Starnik Resident Portal depending on the district page and bill format.
Why are EDP water rates different from another neighborhood?
EDP/Inframark operates many different districts. Each district can have its own rate order, water tiers, sewer fee, trash contract, regional water authority fee, deposit, reconnect fee and tax rate. Use the exact district name on your bill.
Is this the official EDP Water Utility Services website?
No. This is an independent informational guide. Use edpwater.com, Inframark’s Resident Portal, your district website, your printed bill, 832-467-1599, the tax assessor/collector and TCEQ records to verify live balance, payment posting, service status, rates, alerts and emergency instructions.
30-Second EDP Water Utility Services Checklist
Phone: 832-467-1599 for customer service, billing, service requests and emergencies; toll-free 1-866-467-1599 where listed.
Login: use Inframark Resident Portal or edpwater.com → Pay Your Bill → select your district.
Register: use the district name, account number and security code from the most recent bill.
Payment options: portal, guest payment, auto pay, live-agent phone payment, mail, office, night drop and bank bill pay may be available by district.
Mail: use the payment coupon address on your bill; many EDP examples show P.O. Box 3264, Houston, TX 77253-3264.
Office: 17495 Village Green Drive, Jersey Village, TX 77040 is commonly listed; call first for disconnected or restricted accounts.
Delinquent warning: do not rely on online or slow mail payment if your account is disconnected, NSF-restricted or near cutoff.
Rates: your MUD/district controls the rate order, deposits, penalties, trash, regional water fees and taxes.
High bill: check portal usage, smart meter/EyeOnWater if available, toilets, irrigation, water softener, private line and district leak-adjustment rules.
Emergency: call 832-467-1599 for broken water main, no water, sewer backup or urgent service problem.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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