Brunswick County Water Bill Pay, Login, Phone and Service Help
Use this guide as a practical Brunswick County utility desk. It explains the official Customer Portal, phone payment steps, no-fee e-check option, card convenience fees, bank draft, mail, dropbox, in-person service, new owner and renter deposits, final readings, after-hours emergency numbers, water and sewer rates, Stage 3 water restrictions, utility assistance, water quality reports and which number to call for billing versus maintenance.
Start Here: Pick the Correct Brunswick County Utility Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or log in online |
Utility account number, customer name, service address and payment method. |
E-check through the portal has no convenience fee; debit and credit card payments route to Official Payments and carry fees. |
|
Pay by phone |
800-272-9829, Option 3, Jurisdiction Code 3951. |
Account number and debit/credit card payment information. |
Phone card payments have the same posted debit/credit convenience fees as Official Payments. |
Billing question, payment posting or service application |
910-253-2655, select Option 2 or 3; toll-free 888-428-4426. |
Account number, bill copy, receipt or confirmation, service address and ID if changing account. |
Utility Billing phone support is listed Monday-Friday during regular business hours. |
Pay in person |
Utility Billing, 3769 Old Ocean Highway, Bolivia, NC 28422. |
Bill stub/account number; cash or check for in-person route. |
Lobby hours are 8:30 AM-4:30 PM; drive-thru hours are 7:30 AM-5 PM. |
Use dropbox |
Dropbox in front of the Utility Billing building at 3769 Old Ocean Highway. |
Envelope, payment stub and check with account number written on it. |
Only check payments are allowed in the dropbox. Do not submit cash. |
Mail a payment |
Use return envelope / lockbox instructions on bill, or Utility Billing mailing route when directed. |
Check, payment stub and account number written on check. |
Mail at least 7-10 days before due date because payment must be received by due date. |
Start, stop or transfer service |
Application, driver’s license copy, deposit, proof of ownership or lease and signed water/sewer agreement. |
Owners generally need $50 deposit; renters need $150 deposit for water and/or sewer service. |
|
Water/sewer emergency after hours |
Exact address, cross street, leak/sewer issue, danger level and callback number. |
Use emergency numbers for active water or sewer problems, not general billing questions. |
Provider check: Brunswick County Public Utilities serves unincorporated parts of the county and several municipalities, but not every Brunswick County address is a Brunswick County utility customer. Check the provider name on your bill before paying, especially if your area is served by H2GO, a town utility, a private provider, a landlord or a sewer-only account.
Official Brunswick County Utility Billing Phone, Address, Hours and Emergency Numbers
Utility Billing
Phone: 910-253-2655, Option 2
Toll-free: 888-428-4426
Email: utilitybilling@brunswickcountync.gov
Use for: bills, payments, portal, applications, suspensions, terminations, deposits and bank draft.
Utility Billing office
Address:
3769 Old Ocean Highway
Bolivia, NC 28422
Lobby: Monday-Friday, 8:30 AM-4:30 PM
Drive-thru: Monday-Friday, 7:30 AM-5 PM
After-hours emergencies
Use for urgent water/sewer issues after business hours, weekends or holidays.
Contact route |
Official detail |
Use this for |
|---|---|---|
Utility Billing |
3769 Old Ocean Highway, Bolivia; 910-253-2655 option 2; utilitybilling@brunswickcountync.gov. |
Water and sewer bill, portal, payments, applications, deposits, bank draft, stop service and final bill questions. |
Public Utilities |
250 Grey Water Road, Supply, NC 28462; 910-253-2657 option 1. |
Public Utilities department matters, maintenance routing, water system questions and field-service direction. |
Phone card payment |
Official Payments: 800-272-9829, Option 3, Jurisdiction Code 3951. |
Debit or credit card payment by phone. |
Stage 3 / WaterWise questions |
910-253-2657 option 0 for restrictions; option 1 for maintenance; option 2 for utility bill questions. |
Water restriction schedule, violation fees, irrigation questions, maintenance and current alert questions. |
County government main line |
800-442-7033. |
General county routing only; use Utility Billing for account-specific water/sewer bills. |
Pay Bill or Log In: Customer Portal, E-Check, Card, Phone, Bank Draft, Mail and Dropbox
Customer Portal
Use to view/pay the bill. E-check in the portal has no convenience fee.
Phone payment
800-272-9829
Option 3
Jurisdiction Code 3951
Use for debit/credit card payments through Official Payments.
Bank draft
Balance is withdrawn from checking or savings on the bill due date.
Requires authorization form, voided check and driver’s license copy.
In person / dropbox
3769 Old Ocean Highway, Bolivia.
Cash/check in person; check only in dropbox.
Open the official payment page first
Start from the County’s “Pay Water & Sewer Bill” page or the Brunswick County Customer Portal. This avoids search-ad payment pages, unrelated municipal providers and unofficial bill-pay guides.
Choose e-check when you want the no-fee online route
The County says checks can be paid directly through the Customer Portal with no convenience fee. Debit cards and credit cards route through Official Payments and have posted convenience fees.
Use phone payment with the correct jurisdiction code
Call 800-272-9829, select Option 3, enter Jurisdiction Code 3951, then enter the account number and payment information. Save the confirmation number.
Call Utility Billing if the account is close to cutoff
If a bill is late or service is at risk, call 910-253-2655 after paying to confirm posting. Mailed payments and bank bill-pay checks can take extra time and must be received by the due date.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Customer Portal e-check |
No convenience fees are applied to payments by check directly through the portal. |
Online payment without card convenience fee. |
Use the official brunswick.authoritypay.com portal. |
Customer Portal debit card |
Debit card payments are directed to Official Payments; $2.95 per transaction convenience fee. |
Card payment when e-check is not practical. |
Fee applies, and posting should be confirmed if near due date. |
Customer Portal credit card |
Credit card payments are directed to Official Payments; 2.6% fee with $1 minimum. |
Card payment for larger balances when customer accepts fee. |
Fee can be higher on large bills. |
Phone card payment |
800-272-9829, Option 3, Jurisdiction Code 3951. |
Paying by card without portal login. |
Same posted debit/credit fee structure applies. |
Automatic bank draft |
Drafts full account balance from checking or savings on due date. |
Recurring on-time payment. |
Requires original signature form, voided check and driver’s license copy. |
In-person payment |
Utility Billing at 3769 Old Ocean Highway; cash and checks accepted in person. |
Customers who need direct office help or receipt. |
Lobby is 8:30 AM-4:30 PM; drive-thru is 7:30 AM-5 PM. |
Dropbox |
Dropbox in front of Utility Billing building; payment stub and check in envelope. |
After-hours check payment. |
No cash in dropbox; write account number on check. |
Mail |
Use return envelope/lockbox address on bill; include stub and account number. |
Routine non-urgent payment. |
Mail 7-10 days before due date and do not mail cash. |
Start, Stop or Transfer Brunswick County Water and Sewer Service
New service / owner
- Contact Utility Billing to confirm connection and new-service fees.
- Review customer guidelines.
- Complete the application with Section A filled out completely.
- Pay applicable fees, including a $50 deposit for water and/or sewer service.
- Provide driver’s license copy and sign water/sewer service agreement.
Property purchase
- Contact Utility Billing before or soon after closing.
- Complete application.
- Pay $50 deposit for water and/or sewer service.
- Provide top part of settlement statement showing ownership change.
- Provide driver’s license copy and sign service agreement.
Rental property
- Tenant must contact Utility Billing to transfer service into tenant name.
- Complete application.
- Pay $150 deposit for water and/or sewer service.
- Provide fully executed rental agreement or lease.
- Provide driver’s license copy and signed agreement.
Service task |
Best route |
What to ask |
|---|---|---|
Open a new account |
Apply for Utility Services page + Utility Billing office/email/mail. |
“What deposit, connection fee, service agreement and timing apply to this address?” |
Buying a home with existing service |
Owner application, settlement statement and driver’s license copy. |
“What final read or seller/buyer transition date will be used?” |
Renting |
Tenant application, lease, driver’s license and $150 deposit. |
“Does the lease need every adult account holder listed, and when will service switch?” |
Moving or selling |
Contact Utility Billing and request final meter reading date. |
“Where should the final bill or deposit refund be mailed?” |
Bank draft setup |
Bank Draft Authorization Form, voided check and driver’s license copy. |
“When will the first draft occur, and should I pay the current bill manually?” |
Water or sewer payment plan for new service fees |
Ask Utility Billing about listed water/sewer payment plan and agreement forms. |
“Which fees qualify for a payment plan, and what must be paid before activation?” |
Brunswick County Water and Sewer Rates, Deposits and Service Fees
3/4” retail water base
Posted FY25-26 water PDF shows $16/month plus usage.
Residential water tiers
Posted 3/4” and 1” retail tiers: $4.15, $4.80 and $5.70 per 1,000 gallons.
Owner / renter deposits
3/4” and 1” owner-occupied deposit $50; renter-occupied deposit $150.
Penalty
Utility policy and fee schedule references show 10% late/penalty treatment on unpaid/outstanding balances.
Rate-year caution: Brunswick County’s rate page links water and sewer rate PDFs for the current fiscal schedule. Use those official PDFs before quoting a final amount. The examples below are drawn from the County’s posted FY25-26 water schedule and are included as a practical bill-reading reference, not a substitute for the current bill.
Rate / fee item |
Posted detail to check |
Customer meaning |
|---|---|---|
3/4” retail water meter |
$16/month base service charge plus usage. |
Common small residential meter baseline before gallon use is added. |
1” retail water meter |
$20/month base service charge plus usage. |
Larger residential or small commercial accounts may have higher base charge. |
2” retail water meter |
$28/month base service charge plus usage. |
Do not compare a 2” account to a 3/4” residential account. |
Retail water tier 1 |
0-4,999 gallons at $4.15 per 1,000 gallons. |
Low-use block for 3/4” and 1” retail accounts in posted schedule. |
Retail water tier 2 |
5,000-20,000 gallons at $4.80 per 1,000 gallons. |
Outdoor watering, guests or leaks can move a bill into this tier. |
Retail water tier 3 |
Over 20,000 gallons at $5.70 per 1,000 gallons. |
High use should trigger a leak and irrigation review. |
Residential irrigation meter |
$5/month base; posted irrigation tiers $4.80, $6.20 and $8.30 per 1,000 gallons. |
Irrigation water is priced differently from regular retail water. |
Meter installation and tap |
Posted examples: 3/4” $2,900; 1” $3,400; 2” $9,600. |
New connection costs are separate from monthly billing. |
Owner/renter deposit |
3/4” and 1” owner occupied $50; renter occupied $150. |
Deposit amount depends on occupancy/account class. |
Returned check |
Posted schedule shows returned check charge of $25 plus 10% of check value. |
Use reliable payment method if service is at risk. |
Meter testing |
3/4” and 1” meter testing: $125 if passing; no charge for failing tests. |
Ask about leak review first; meter testing can cost money if the meter passes. |
After-hours premise visit |
Posted schedule shows $100 for after-hours/weekends/holidays premise visits. |
After-hours visits are not guaranteed and may depend on priority/availability. |
Late Bill, High Bill, Meter Test and Leak Review Steps
Late payment
Utility customer policy says bills are due upon receipt and a 10% late penalty applies if payment is not received within 20 calendar days of the bill date.
Meter test
Posted water fee schedule lists a meter test charge for 3/4” and 1” meters when the meter passes, with no charge when it fails.
High usage
Check toilets, irrigation, hose bibs, water softeners, under-house leaks, pools, outdoor showers and private service line before requesting formal review.
Problem |
What to check |
What to ask Utility Billing / Maintenance |
|---|---|---|
Bill suddenly high |
Usage, days in billing cycle, water tier, irrigation meter, sewer charges, prior balance and late penalty. |
“Can you review the current meter reading and explain whether a reread, data review or meter test is appropriate?” |
Possible private leak |
Toilets, irrigation heads, crawlspace, water heater, hose bibs, pool fill and private line from meter to home. |
“Is the usage pattern consistent with a continuous leak, and what proof should I keep after repair?” |
Meter-side leak |
Water at meter box, roadside, easement or public right-of-way. |
“Should this be routed to maintenance because the leak appears at the meter or county-side line?” |
Unpaid balance |
Due date, late penalty, previous balance and payment confirmation. |
“What amount must be received now to avoid disconnection or added charges?” |
Returned payment |
Returned check or bank issue, ACH status and posted fee. |
“Was the payment reversed, and what payment method will clear the account fastest?” |
Service at risk |
Final due date, payment method timing and whether bank bill pay mailed a paper check. |
“Can you verify if the payment was received by the due date?” |
Current Water Restrictions, Irrigation Rules and Non-Compliance Fees
Important 2026 update: Brunswick County’s WaterWise page says Stage 3 Water Shortage Warning mandatory restrictions are in effect until further notice as of July 10, 2026. Customers should check the official WaterWise page before irrigating, filling pools, washing vehicles or scheduling outdoor water work.
Odd addresses
Automated irrigation for odd-numbered addresses is limited to the 8-hour period from 8 PM Tuesday through 4 AM Wednesday.
Even addresses
Automated irrigation for even-numbered addresses is limited to the 8-hour period from 8 PM Friday through 4 AM Saturday.
Penalty risk
Stage 3 non-compliance fees are listed as $100 first offense, $400 second offense, and $600 plus possible water disconnection for third offense.
WaterWise topic |
Official guidance to check |
Practical next step |
|---|---|---|
Who is affected |
Brunswick County Public Utilities customers plus affected wholesale/community systems listed by the County. |
Check whether your provider receives water from Brunswick County or is outside County authority. |
Automated irrigation |
Less than one inch per week during the designated 8-hour overnight window. |
Reset irrigation controller and keep proof if landscape warranty exception applies. |
Private wells / ponds / H2GO |
County says it does not have authority to restrict, meter or penalize private wells, retention ponds or H2GO’s system. |
Do not assume a neighbor is violating if they use a different water source. |
Pool filling |
Generally prohibited with limited exceptions for health/rehabilitative needs or structural integrity. |
Email/coordinate with Public Utilities before a permitted pool fill. |
Vehicle washing / power washing |
Restrictions include vehicle washing and impervious surface washing with specific exceptions. |
Use current WaterWise details before scheduling cleaning work. |
Questions |
Call 910-253-2657 option 0 for restrictions, option 1 for maintenance, option 2 for utility bill questions. |
Use utilityadmin@brunswickcountync.gov for restriction/variance documentation. |
Utility Assistance and Payment Help
County assistance program
Brunswick County’s water/sewer customer assistance page describes a residential assistance credit program that required annual applications and was tied to available funds.
Older posted credit amounts
The FY2023 page listed $11/month for water, $15/month for sewer and $26/month for customers with both County water and sewer.
Confirm current status
Because the page is for a prior fiscal year, customers should call Utility Billing or Social Services to confirm whether a current-year program is open.
Need |
Best action |
Prepare before calling |
|---|---|---|
Cannot pay current bill |
Call Utility Billing before the due date and ask what options are available. |
Account number, amount due, due date, payment you can make now and hardship details. |
Assistance program question |
Ask Utility Billing or Department of Social Services whether current-year applications are open. |
Current Brunswick County utility bill, proof of income, assets/resources documents and household information. |
New service connection fees |
Ask about water/sewer payment plans and agreements on the Apply for Utility Services page. |
Service address, connection quote, deposit, application and timeline. |
Past due or returned payment |
Call 910-253-2655 and ask the amount needed to prevent disconnection. |
Receipt/check number, payment method and date paid. |
Water Quality, Treatment Facilities, Wholesale Customers and Reports
Water quality reports
Brunswick County publishes Consumer Confidence Reports and additional water-quality reports through its Annual Reports / Facilities Information page.
Treatment facilities
County facility information lists the 211 Water Treatment Facility as a 6 MGD groundwater lime-softening plant and the Northwest Water Treatment Plant as a 24 MGD surface water treatment facility.
Wholesale customers
The County lists Bald Head Island, Holden Beach, Oak Island and Ocean Isle Beach as drinking-water wholesale customers.
Water-quality topic |
Official detail |
Customer action |
|---|---|---|
Consumer Confidence Report |
Annual Reports page links the 2025 Consumer Confidence Report and additional reports. |
Use the current CCR for water-quality facts, not an older bill insert or social post. |
Water test results |
Public Utilities page says Brunswick County treats source water above current state and federal standards and maintains a sampling/monitoring schedule. |
Use County water test results page for current monitoring details. |
Taste, odor or color |
Use maintenance/utility contact route for service-area concerns. |
Record whether issue is hot/cold, one tap/all taps, time started and whether neighbors are affected. |
Restriction vs quality advisory |
Stage 3 WaterWise page says the Stage 3 conservation alert is not a water-quality advisory and does not require boiling unless a separate low-pressure advisory applies. |
Follow any separate boil-water or low-pressure notice for your area. |
Wholesale/town customers |
Some towns receive water from Brunswick County but have their own utility billing. |
Pay the provider printed on your bill, even if the source water is Brunswick County. |
Report Leaks, Sewer Issues, Meter Problems and Call Before Digging
Use emergency phone for active issues
- Call 910-253-2657 option 1 for maintenance during the temporary call-center routing when active.
- Use after-hours numbers 910-755-7921, 910-371-3490 or 910-454-0512 for urgent water/sewer emergencies.
- Give exact service address, cross street, water/sewer issue type and callback number.
- For life-safety emergencies, use 911.
Call before digging
- Use NC 811 before fence posts, trenching, landscaping, irrigation repair, pool work or service-line digging.
- Mark the work area and wait for locates.
- Private lines after the meter may still require a private locator or plumber.
- Report accidental damage immediately.
Problem |
What to say |
What to prepare |
|---|---|---|
Water leak in road / meter area |
“Water is flowing or bubbling at [address/cross street].” |
Exact location, road hazard, meter-box location, photos only if safe and callback number. |
No water / low pressure |
“My address has no water or low pressure since [time].” |
Bill status, neighbors affected, recent construction, one fixture vs whole property. |
Sewer backup |
“Wastewater is backing up at [address] in [fixture/location].” |
Stop using water if possible; keep people and pets away from sewage. |
Meter test request |
“My usage seems wrong and I want to know whether a reread or meter test is appropriate.” |
Account number, usage history, leak-check notes and current reading if safely visible. |
Private leak |
“The leak appears on my side of the meter.” |
Plumber notes, repair receipts and meter behavior before/after repair. |
Map: Brunswick County Utility Billing Office
Use this map for the Utility Billing office at 3769 Old Ocean Highway, Bolivia, NC 28422. For active water or sewer emergencies after hours, call the emergency numbers instead of relying on an office visit.
Route |
Address / link |
Use for |
|---|---|---|
Utility Billing |
3769 Old Ocean Highway, Bolivia, NC 28422 |
Billing, payments, applications, deposits, bank draft, final bills and account questions. |
Public Utilities |
250 Grey Water Road, Supply, NC 28462 |
Department/maintenance routing and public utilities operational questions. |
Customer Portal |
Online bill view and payment. |
|
Payment options page |
Official steps for portal, phone, bank draft, mail, in-person and dropbox payments. |
|
Apply for service |
New service, purchase, rental, bank draft and moving/selling instructions. |
Brunswick County Water Utilities FAQ
How do I pay my Brunswick County water and sewer bill online?
Use the official Brunswick County Customer Portal at brunswick.authoritypay.com. You can view and pay the bill online. E-check payments through the portal have no convenience fee, while debit and credit card payments route through Official Payments and carry posted fees.
What is the Brunswick County Utility Billing phone number?
Call Brunswick County Utility Billing at 910-253-2655 and select Option 2 for billing. The payment page also lists 888-428-4426 for utility billing questions during regular business hours.
How do I pay Brunswick County water by phone?
Call Official Payments at 800-272-9829, select Option 3, enter Jurisdiction Code 3951, then enter your utility account number and payment information.
Where is the Brunswick County Utility Billing office?
The Utility Billing office is at 3769 Old Ocean Highway, Bolivia, NC 28422. Lobby hours are Monday-Friday from 8:30 AM to 4:30 PM, and drive-thru hours are Monday-Friday from 7:30 AM to 5 PM.
Can I put cash in the Brunswick County dropbox?
No. Brunswick County says only check payments are allowed in the dropbox. Include the payment stub, write the account number on the check, place it in an envelope and deposit it at the dropbox in front of the Utility Billing building.
What do I need to start Brunswick County utility service?
For new or existing service, prepare a completed application, deposit, driver’s license copy, proof of ownership or lease depending on the situation, and signed water and/or sewer service agreement.
What is the Brunswick County water service deposit?
County guidance lists a $50 deposit for owner/new service and a $150 deposit for rental water and/or sewer service. Larger meter deposits may differ, so confirm account-specific fees with Utility Billing.
Who do I call for Brunswick County water or sewer emergencies after hours?
Use the listed after-hours emergency numbers: 910-755-7921, 910-371-3490 or 910-454-0512. These are for urgent water/sewer issues after business hours, weekends or holidays.
Are Brunswick County water restrictions active in 2026?
Yes, as of the County’s July 2026 WaterWise update, Stage 3 Water Shortage Warning mandatory restrictions are in effect until further notice. Check the official WaterWise page before irrigating, filling pools, washing vehicles or using water for outdoor work.
Is this the official Brunswick County Water Utilities website?
No. This is an independent informational guide. Use official Brunswick County pages, the Customer Portal, your utility bill, 910-253-2655, 910-253-2657 and the after-hours emergency numbers to verify live balance, payment posting, service status, rates, restrictions and emergency instructions.
30-Second Brunswick County Water Utilities Checklist
Pay/login: Brunswick County Customer Portal at brunswick.authoritypay.com.
Billing phone: 910-253-2655 option 2; toll-free 888-428-4426.
Phone payment: 800-272-9829 → Option 3 → Jurisdiction Code 3951.
Office: 3769 Old Ocean Highway, Bolivia, NC 28422.
Lobby: Monday-Friday 8:30 AM-4:30 PM; Drive-thru: 7:30 AM-5 PM.
E-check: no fee in the customer portal; debit card $2.95; credit card 2.6% with $1 minimum.
Bank draft: drafts balance from checking/savings on bill due date with authorization form, voided check and ID copy.
Deposits: owner/new service guidance shows $50; rental service shows $150 for water and/or sewer.
After-hours emergencies: 910-755-7921, 910-371-3490 or 910-454-0512.
Water restrictions: Stage 3 mandatory restrictions are active until the County updates WaterWise.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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