Water Utility Management LLC 2026: Bill Pay, Login & Phone

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Water Utility Management, LLC • Georgia service areas • water • wastewater • customer portal

Water Utility Management LLC Help Desk: Pay, Log In, Call or Start Service

Use this guide like the WUM Customer Care counter: pay a bill online, use Quick Pay without a login, register for the customer portal, call the phone payment system, mail a check, use the Savannah drop box or drive-thru, apply for new service, understand deposits and fees, prevent shutoff, restore locked-out service, request leak bill relief, check whether your address is inside a WUM service area, and report water or wastewater emergencies after hours.

Pay / Login Portal Call 912-352-9339 Toll-Free 888-352-9339 Check Service Area

Quick Answer: Water Utility Management LLC Phone, Login and Address

Customer Care912-352-9339
Toll-Free888-352-9339
Office28 Abercorn Street
EmailCustomerCare@waterga.com
Need
Official route
Prepare first
Important detail
Pay without logging in
WUM Quick Pay
WUM account number and payment method.
No login is necessary. Confirm the account/service address before submitting payment.
Log in or register
Customer Portal
Email/login credentials, account number and current bill information.
Use portal for account details, multi-account management, e-Billing, AutoPay and service connection.
Pay by phone
912-352-9339, choose payment option.
Account number, balance and card/payment details.
Credit/debit card payments have a 3.65% processing fee.
Customer Care question
912-352-9339, 888-352-9339, or CustomerCare@waterga.com.
Account number, service address, bill date, payment confirmation and issue details.
Email is monitored during regular office hours only.
Visit office / pay in person
Water Utility Management, LLC, 28 Abercorn Street, Savannah, GA 31401.
Bill stub/account number, ID if changing service and payment method.
Lobby and drive-thru payment options are available during business hours.
Mail payment
Water Utility Management, P.O. Box 1526, Savannah, GA 31402.
Check or money order payable to Water Utility Management plus statement stub.
Mail early; WUM says customers remain responsible if mail is delayed, lost or misdirected.
After-hours water issue or outage
Call 912-352-9339.
Service address, system/community name, outage/leak detail and callback number.
Calls outside office hours are forwarded to WUM’s after-hours answering service for assistance.
Start service
Apply for Service or portal “Connect service.”
Photo ID, proof of residency and all supporting documents in one email/fax if not applying online.
Allow two business days for account setup after a complete application.

Third-party payment warning: WUM says its Customer Web Portal is the official online payment portal and that it is not affiliated with third-party bill payment services such as Doxo. Third-party payments can arrive late and may lead to late fees or even disconnection.

First Check: Is Water Utility Management LLC Your Provider?

Water Utility Management serves many separate community systems in coastal and south Georgia. A Savannah-area mailing address, subdivision name or county alone is not enough. Use the service map and the provider name on your bill before paying or applying.

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Use the interactive map

Enter your service address. If it is not inside a shaded WUM area, WUM may not be your provider.

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Check subdivision/system name

WUM’s CCR list is organized by individual water systems, so water quality reports depend on your exact community.

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Match the bill

Pay WUM only if the statement or account record says Water Utility Management, LLC or uses the WUM portal.

Bill or address clue
Use this route
Verify before paying
Bill says Water Utility Management, LLC or WaterGA.com
Use WUM Customer Portal, Quick Pay, phone, mail or Savannah office routes.
Account number, service address and amount due.
Address appears in a shaded WUM service area
Use WUM service-area details and account setup.
Click the shaded area to view system details, permits and service status updates.
Address is just outside a shaded service area
Contact WUM before applying elsewhere.
WUM says some locations can be just outside a service area and still be included.
Bill says City of Savannah utility, county water, HOA or another company
Use that provider’s portal and phone number, not WUM.
Provider logo, remittance address, account number and service address.
Rental property or HOA statement includes water
Ask landlord/HOA whether you must open a direct WUM account.
Lease/HOA clause, meter/account responsibility and move-in date.
Interactive Service Map CCR / Water System List Contact WUM Call Customer Care

Pay or Log In to Water Utility Management Online

The WUM Customer Portal is the safest online route because it connects directly to the utility account. Use Quick Pay for a one-time payment or register to view details, manage multiple accounts, enroll in AutoPay and change billing preferences.

Open the official portal

Go to Water Utility Management Customer Portal from WaterGA.com.

Choose Quick Pay or Sign In

Quick Pay requires your account number and no login. Sign in or register if you want account details, multiple-account management, e-Billing or AutoPay.

Choose card, eCheck or ACH draft

Cards have a 3.65% processing fee or $2.50 minimum. eCheck through the portal has a $1.95 convenience fee. ACH bank draft from a valid checking account has no WUM fee when set up through the separate ACH form.

Confirm enough funds for fees

The portal warns that a credit card must have enough funds to cover the balance plus processing fees, or the payment can decline.

Save confirmation and check balance

Keep the confirmation number and log back in to verify the balance. If the account is late or near suspension, call Customer Care after payment.

Payment route
Use when
Need ready
Fee / warning
Quick Pay
You only need to pay the current bill.
Account number and payment method.
No login needed; verify service address/account before paying.
Registered Customer Portal
You want account history, e-Billing, AutoPay, multiple accounts or service connection.
Email/login credentials and WUM account information.
Best route for managing billing preferences.
Credit/debit card
You need online or phone card payment.
Card with enough available funds for bill plus fee.
3.65% processing fee, $2.50 minimum; card payments only through portal or phone system.
eCheck through portal
You want to pay from bank account online.
Bank routing/account information.
$1.95 convenience fee per transaction.
ACH automatic bank draft form
You want no-fee automatic draft from checking account.
Completed ACH form and valid checking account.
Must be established at least 72 hours before the statement due date.
Phone payment
You prefer automated payment by phone.
Account number and payment method.
Call 912-352-9339 and choose payment option; card fee applies.
Mail
Routine payment with enough mailing time.
Check or money order payable to Water Utility Management and statement stub.
Mail to P.O. Box 1526, Savannah, GA 31402.
Drop box
After-hours non-cash drop-off.
Account number included with payment.
Located near customer entrance at 28 Abercorn Street; not ideal for urgent suspension accounts unless you also call.
In person / drive-thru
You need staff help, receipt, account review, service setup or urgent payment handling.
Bill/account number, ID if needed and payment method.
Office lobby and drive-thru are at 28 Abercorn Street, Savannah.

Paper bill fee: the Customer Portal announcement says a $3.00 fee is charged for mailed paper bills. Enroll in e-Billing if you want to avoid the mailed paper bill fee and receive bill notices by email.

Customer Portal Quick Pay Ways to Pay Go Paperless
Payment posting script: “I paid my Water Utility Management account [account number] for [service address] on [date/time] by [portal/Quick Pay/phone/ACH/mail/drop box/drive-thru]. Confirmation or check number is [number]. Can you confirm it posted and tell me whether any $15 late fee, $60 suspension fee, NSF fee, paper-bill fee or remaining balance still applies?”

AutoPay, ACH Draft, e-Billing and MyCivic App

WUM offers several ways to avoid missing a bi-monthly bill. The key difference is fee-free ACH bank draft through WUM’s form versus card/eCheck AutoPay managed in the Customer Portal.

Feature
How to set it up
What it does
Watch out
Customer Portal AutoPay
Log in, click “Enroll in auto pay,” choose the account, securely store payment method and click “Enroll now.”
Schedules recurring payment for bills with a balance due.
Card AutoPay has 3.65% processing fee; portal eCheck AutoPay has $1.95 fee.
ACH bank draft form
Complete the ACH form and submit it to WUM.
No-fee automatic bank account draft from a valid checking account.
Must be established at least 72 hours before statement due date and WUM must be notified in writing to change/cancel.
e-Billing / paperless billing
Log in to portal, open My Account / Account Information, edit account, select Email as delivery method and save.
Email notice shows bill amount, due date and link to view/pay bill online.
Add CustomerCare@WaterGA.com and billing@WaterGA.com to contacts to reduce missed notices.
Paper bill opt-out
Enroll in paperless billing through portal.
Avoids the $3 mailed paper bill fee for regular statements.
WUM may still send certain communications by mail.
MyCivic mobile app
Download MyCivic, search “Water Utility Management LLC, GA,” click Utility Billing, and log in with portal credentials.
Mobile access to the same utility account experience.
If no portal login exists, register first.
MyCivic App Instructions Paperless Billing ACH / Customer Documents Email Customer Care

Start, Transfer or Establish Water Utility Management Service

WUM asks customers to confirm service area first, then submit a complete application with supporting documents. Incomplete, password-protected or split-up documents can delay service approval.

$50 establishment fee

Mandatory fee due when WUM sets up a new customer account.

$150 tenant deposit

Refundable upon account closure for renters/non-homeowners.

$200 builder deposit

Refundable for homebuilders/contractors after sale or account closure conditions.

$410 meter fee

Applies when a location needs a new meter set.

Check the WUM interactive map

Enter the service address at waterga.com/map. If the address is not shaded, contact WUM before applying.

Apply online when possible

Use the Customer Portal “Connect service” option or the Apply for Service page. This is the cleanest path for new accounts.

Attach ID and proof of residency

Application must include photo ID matching the person requesting service and proof of residency. Send all supporting documents together in one email or one fax if not using the portal.

Wait for account setup

WUM says to allow two business days for processing and account creation. A representative will contact you with the account number.

Pay deposit / establishment fee

After approval, you have up to three business days to remit payment for service to begin. Once payment is received, service begins within one business day.

Applicant / situation
What to submit
Fees or deposits to expect
Important detail
Owner / new resident
Online application, photo ID and proof of residency/ownership.
$50 establishment fee; owner deposit may apply if delinquency history exists.
Application must be complete before account setup.
Tenant / renter
Application, photo ID and proof of residency matching applicant.
$50 establishment fee plus $150 refundable tenant deposit.
Deposit is refundable upon account closure after final balance handling.
Homebuilder / contractor
Application, supporting documents, building permit or ownership/management proof as applicable.
$50 establishment fee plus $200 builder deposit; tie-in/meter/tap fees may apply.
Using water without an account can be referred to law enforcement as theft of services.
Service transfer
New service application with prior service location indicated.
Fees/deposits depend on account type and location.
Use this for transferring service to a new WUM location or transferring to a new account holder.
New home construction / no active water service
Application, property documents and tie-in survey coordination.
$410 meter fee if a new meter set is needed; tap/impact fees vary by location.
WUM may determine distance from water main, labor, material and permitting costs before tie-in.
In-person application after office cutoff
Complete documents at office.
Same fees as account type.
Applications submitted late in the day may not be processed until the following business day.
Apply for Services Connect Service in Portal Customer Documents Submit Documents
Start-service script: “I need to start Water Utility Management service at [address/community] on [date]. I checked the service map and have [photo ID/proof of residency/lease/ownership/building permit]. What establishment fee, deposit, meter fee, tap fee or impact fee applies, and when will service begin after payment?”

Bi-Monthly Bills, Late Fees, Suspension and Restoration

WUM bills about every 60 days. The due date printed on the bill controls, and customers are responsible for paying on time even if a bill is not received. Late and suspension dates can vary slightly because of the work week, so use the printed due date and printed suspension date on your notice.

Every 55-65 days

Applications and policy materials describe bills as approximately bi-monthly or about six bills per year.

$15 late fee

Assessed if the bill is not paid by the due date printed on the bill.

$60 suspension fee

Assessed when the account reaches suspension status on the printed suspension date.

$35 NSF fee

Returned checks are charged a $35 NSF fee and can lead to immediate collection action.

Situation
WUM rule / risk
Best action
Bill generated
Customers receive a bill approximately every 60 days; due date is printed on the bill.
Enroll in e-Billing and add WUM emails to contacts.
Bill not received
Customer is still responsible for paying on time.
Call office, use phone system or portal to check balance.
Payment after due date
$15 late fee applies if bill is not paid by printed due date.
Pay immediately and contact Customer Care if hardship or posting question exists.
Late account reaches suspension date
At 9:00 AM on the suspension date, $60 suspension fee is charged and service may be locked out.
Pay all past due and current amounts before the suspension date, then confirm posting.
Service locked out
To reinstate, customer must pay arrears, current balance and suspension fee.
Pay full amount and call Customer Care; restoration occurs within the next business day after payment receipt.
Account remains suspended or owes money over 60 days
May be sent to a collection agency and could affect credit reporting.
Resolve before 60-day collection escalation.
Customer forces open a locked valve or tampers with meter
Vandalism/tampering charges and possible legal action can apply.
Do not touch meter box, valve or lock; call WUM for help.
Returned check
$35 NSF fee; after two returned checks, WUM will not accept payment in that form.
Use reliable payment method and verify bank details before due date.

Suspension shortcut: once a $60 suspension fee is triggered, paying only the older past-due amount may not restore service. Ask Customer Care for the full amount due, including arrears, current balance, suspension fee and any returned-payment charges.

Late-bill script: “My WUM account is [account number]. What is the exact amount due today, including current balance, arrears, $15 late fee, $60 suspension fee, NSF fee or deposit requirement? If I pay now, when will service be restored or protected from lock-out?”

High Water Bill, Meter Check and Leak Bill Relief

High WUM bills commonly come from irrigation, toilet leaks, faucet leaks, outdoor spigots, stuck sprinkler valves, pool filling or more accurate updated meters. WUM encourages customers to check usage, read the meter and contact Customer Care when a bill looks unusual.

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Toilet leaks are common

A continuously running toilet can waste up to 200 gallons a day and can double typical household use.

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Irrigation can spike bills

WUM’s example says a standard garden-hose sprinkler for one hour can use about 1,020 gallons.

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Leak relief may help

Eligible enrolled customers can request leak bill relief once every 12 months, up to $5,000.

High-bill check
How to check
Next step
Portal balance and prior bills
Log in to the Customer Portal and review current balance, past statements and account history.
Compare the high bill to the same season or prior bi-monthly period.
Toilet leak
Put food coloring or dye tablet in the toilet tank, wait at least 20 minutes without flushing, then check the bowl.
If color appears in bowl, repair flapper/fill valve and keep receipt.
Faucet or outdoor spigot
Place a cup below faucets, inspect under sinks and check outdoor hose bibs.
Repair drips; a faucet can waste up to 20 gallons per day depending on severity.
Irrigation system
Run each zone and check broken heads, stuck valves, overspray, runoff and timer programming.
Fix broken heads and reduce summer runtime.
Meter leak test
Turn off all indoor/outdoor water, record meter reading, wait at least 20 minutes, then read again.
If the reading changed or flow rate is not zero, water is moving somewhere.
Updated meter hardware
New ultrasonic meters may capture flow more accurately than older meters.
Ask WUM to review usage and meter-read history if the spike is unexplained.
Leak Bill Relief Program
Submit application and proof of repair, such as plumber receipt or parts receipt.
Eligible customers can receive credit for excess usage caused by verified leak.
Opt-out status
Leak Relief participation is voluntary; enrolled customers pay $2 per month / $4 per bi-monthly bill.
If you opted out, rejoining can involve a two-billing-cycle waiting period before eligibility.

Leak relief documents: send the leak relief application and supporting proof by email to CustomerCare@WaterGA.com, fax 912-355-4466 Attn: Water Bill Adjustment, mail to P.O. Box 1526, or submit in person at 28 Abercorn Street.

High Water Bill How to Read Meter Leak Bill Relief Submit Leak Documents
High-bill script: “My WUM bill increased from [old amount/usage] to [new amount/usage]. I checked toilets, faucets, irrigation, outdoor spigots, meter movement and portal history. A leak was repaired on [date] and I have [plumber receipt/parts receipt]. Can you review the account and tell me whether Leak Bill Relief applies?”

Water Quality, CCRs, Hard Water and Conservation Rules

WUM water quality is system-specific. Use the Consumer Confidence Report for your exact water system rather than a general Georgia water page. WUM explains that many customers receive water from underground aquifers, commonly the Floridan Aquifer System, and that naturally hard water can leave calcium residue without being unsafe.

Question
WUM guidance
Customer action
Where is my water quality report?
Consumer Confidence Reports are organized by water system name and WSID.
Use the CCR page, find your community/system, then open the newest report.
When are CCRs published?
WUM says CCRs are published by July of the current year and summarize previous year laboratory results.
Use the latest year available for your specific system.
Does WUM test for bacteria?
WUM states microbiological/Bac-T sampling occurs monthly.
Call Customer Care if you have taste, odor, color or health-related questions.
Why is my water hard?
WUM explains Georgia aquifer water can contain calcium and manganese from limestone formations.
Clean fixtures periodically or use an in-home softener if preferred.
Is white scale or sediment always dangerous?
WUM says hardness is not dangerous and has no adverse health effects, though it can create limescale.
Flush/clean fixtures and call WUM if sediment does not resolve.
Outdoor watering rule
Georgia’s permanent outdoor watering rule generally limits planting/growing/maintaining landscape watering to between 4 PM and 10 AM.
Program irrigation to avoid the 10 AM-4 PM heat window.
Level 1 drought notice exceptions
WUM lists personal food gardens, new plant/turf establishment for 30 days, drip/soaker irrigation and hand watering as anytime activities under Level 1 notice.
Check current Georgia EPD and WUM notices before changing schedules.
Conservation rate structure
WUM uses conservation-based rates where consumption costs increase as users move into higher rate blocks.
Cut outdoor use and leaks first when bills climb.
Consumer Confidence Reports Conservation WUM FAQ Ask Water Quality Question

Wastewater Service, Sewer Responsibility and What Not to Flush

Some WUM customers receive wastewater service from WUM and some do not. Check your bi-monthly bill to see whether wastewater appears as a WUM service for your account.

Wastewater topic
WUM responsibility
Customer responsibility
Does WUM provide my wastewater service?
WUM owns and operates more than 20 wastewater systems.
Check your bill for wastewater service lines through WUM.
Wastewater mains and lift stations
WUM is responsible for wastewater mains, lift stations, treatment facilities and drain fields that manage wastewater.
Report issues to WUM Customer Care or after-hours answering service when urgent.
Home sewer lateral
WUM does not take responsibility for private lines inside the home.
Customer is responsible for wastewater lines and fixtures in the home, septic tank, wastewater pump if applicable and service line to WUM main.
Septic tank
WUM’s page describes septic tank function in applicable systems.
WUM recommends septic-company pump-out of solids every 3-5 years to reduce backups.
Septic filter
Not a WUM fixture inside the customer system.
Clean or replace filter on discharge side every 6 months if applicable.
Backups or sewer problems
WUM says it can schedule investigation to identify a timely resolution.
If problem is on customer side, customer should contact a plumber.
Flushable wipes
WUM warns wipes and cloth do not dissolve like toilet paper and can block sewer systems.
Flush only toilet paper; keep wipes, grease and cloth out of toilets/drains.
Wastewater Services Report Wastewater Issue Policies & Procedures

Outages, Emergencies, Meter Tampering and Disaster Prep

Because WUM operates many separate systems, outage status can depend on the exact community. Use the interactive service map, WUM social updates and the phone answering service for active issues.

Problem
Best route
Say this
Have ready
No water / low pressure
Call 912-352-9339; after hours, calls route to answering service.
“I have no water or low pressure at [service address/system name].”
Account number, address, whether neighbors are affected and time started.
Water leak in meter box or community system
Call WUM Customer Care / answering service.
“Water is leaking at [location], possibly near the meter/system equipment.”
Photos if safe, exact location, flow direction and callback number.
Need water shut off for plumbing emergency
Call WUM; do not tamper with meter box equipment.
“I need help shutting off water safely due to a private plumbing emergency.”
Address, emergency type and plumber arrival time.
Locked-out service after nonpayment
Pay full required balance, then call WUM.
“My locked-out account has been paid; I need restoration instructions.”
Payment confirmation and account number.
Someone inside well site or utility facility
Call police if the person is not in an identifiable WUM truck.
“Someone is inside a WUM well site/facility and may not be authorized.”
Location, vehicle/person description and direction of travel.
Tropical storm or hurricane
Use WUM website, interactive map, phone answering service and official emergency management notices.
“I need service status for [system/community].”
Service address and local evacuation/boil-water notice status.

Do not tamper: WUM says the meter box, meter, valve and service line inside the meter box are utility property. Forcing a locked valve, cutting a lock or damaging equipment can lead to fees, repairs, police notification and theft-of-services action.

Natural Disaster Info Service Status Map Call 912-352-9339 811 / Call Before You Dig

Water Utility Management Office, Mail, Phone and Map

Customer Care Office

Water Utility Management, LLC
28 Abercorn Street
Savannah, GA 31401
Phone: 912-352-9339
Toll-free: 888-352-9339

Mailing Address

Water Utility Management
P.O. Box 1526
Savannah, GA 31402
Email: CustomerCare@waterga.com
Fax: 912-355-4466

Hours & After Hours

Office hours: Monday-Friday, 8:30 AM-5:00 PM
After hours: call 912-352-9339 for water service issues or outages; calls route to answering service.

Contact / place
Address / phone
Use for
Customer Care office
28 Abercorn Street, Savannah, GA 31401; 912-352-9339.
In-person payments, drive-thru payments, forms, service questions, billing issues and document drop-off.
Mail payment and documents
P.O. Box 1526, Savannah, GA 31402.
Checks, money orders, paper forms and leak relief documents.
Customer Care email
CustomerCare@waterga.com.
Billing questions, service documents, leak relief proof and general customer support.
Fax
912-355-4466.
Applications, supporting documents and water bill adjustment documents.
Customer Portal
waterutilitymanagementllcga.municipalonlinepayments.com.
Quick Pay, login, e-Billing, AutoPay, balance review and new service connection.
Interactive map
waterga.com/map.
Service area verification, system status, CCR links and outage/service issue updates.

Water Utility Management LLC FAQ

What is the Water Utility Management LLC phone number?

Call Water Utility Management Customer Care at 912-352-9339. WUM also lists toll-free service at 888-352-9339.

Where do I pay my WUM bill online?

Use the official Water Utility Management Customer Portal at waterutilitymanagementllcga.municipalonlinepayments.com. Quick Pay allows payment without logging in when you have the account number.

Can I pay a Water Utility Management bill without creating an account?

Yes. Use the Quick Pay option in the official Customer Portal. You will need your WUM account number, and you should verify the service address before submitting payment.

What payment fees does Water Utility Management charge?

Credit and debit card payments have a 3.65% processing fee with a $2.50 minimum. eCheck through the Customer Portal has a $1.95 convenience fee. ACH bank draft from a valid checking account through the WUM form has no fee. Mailed paper bills have a $3 fee.

Where is the Water Utility Management office?

The office is at 28 Abercorn Street, Savannah, GA 31401. Office hours are Monday through Friday, 8:30 AM to 5:00 PM. WUM also offers a payment drop box and drive-thru at the office location.

Where do I mail a WUM payment?

Mail a check or money order payable to Water Utility Management with the statement stub to Water Utility Management, P.O. Box 1526, Savannah, GA 31402.

How often does WUM bill customers?

Water Utility Management bills on a bi-monthly schedule, generally about every 60 days or 55 to 65 days depending on the billing cycle and work week.

What happens if my WUM bill is late?

If payment is not received by the due date printed on the bill, a $15 late fee can apply. If the account reaches the printed suspension date, a $60 suspension fee is assessed and service may be locked out. Full arrears, current balance and suspension fee must be paid to reinstate service.

How do I apply for Water Utility Management service?

First check the interactive service map, then apply online through the Customer Portal or submit forms to WUM. A complete application must include photo ID matching the person requesting service and proof of residency. WUM says to allow two business days for processing.

Does WUM offer leak bill relief?

Yes. WUM’s Leak Bill Relief Program is voluntary and is automatically applied to eligible customers who have not opted out. The fee is $2 per month, or $4 per bi-monthly bill. Eligible customers can submit one leak relief request every 12 months, with maximum relief credit up to $5,000 in a 12-month period, after providing proof that the leak was repaired.

30-Second Water Utility Management LLC Checklist

Pay/login: use the WUM Customer Portal or Quick Pay with your account number.

Phone: call 912-352-9339 or toll-free 888-352-9339.

Office: 28 Abercorn Street, Savannah, GA 31401, Monday-Friday 8:30 AM-5:00 PM.

Mail: send checks or money orders to Water Utility Management, P.O. Box 1526, Savannah, GA 31402.

Fees: card 3.65% / $2.50 minimum, eCheck $1.95, paper bill $3, late fee $15, suspension fee $60, NSF $35.

Start service: check the map, submit photo ID and proof of residency, allow two business days, then pay required establishment fee/deposit.

Emergency/outage: call 912-352-9339 after hours and the answering service will route service issues.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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