Midlothian Water Utilities Help Desk for Bill Pay, Login, Phone and Service Issues
Use this guide when you need to pay a City of Midlothian, Texas water/sewer bill, register for online payment, use WaterSmart, call Utility Billing, set up automatic draft, start or stop service, avoid disconnect penalties, report a water/sewer leak, understand sewer averaging, or find the right office before a payment deadline.
Midlothian’s utility bill can involve water, sewer, garbage, recycling and backflow-related fees, so the fastest fix is to identify whether your issue is a payment, meter, leak, sewer, trash/recycling or water-quality problem before calling.
Quick Answer: Choose Your Midlothian Utility Task
Need |
Best official route |
Have ready |
Midlothian-specific warning |
|---|---|---|---|
Pay online |
Use the City’s Municipal Online Services payment website. |
Last bill amount, water/sewer account number, Visa/Mastercard debit or credit card. |
There is a one-time registration process before using the online payment system. |
Track usage and pay |
Use WaterSmart at midlothian.watersmart.com. |
Water bill account number for registration code, email and household profile details. |
WaterSmart is useful for leak alerts and usage comparison, not just payment. |
Pay by phone |
Call 866-907-3821 or call Utility Billing at 972-775-7130 and press option 1. |
8-digit account number and Visa/Mastercard credit card. |
Write down the confirmation number before ending the call. |
Pay in person |
Visit Utility Billing at City Hall, 215 N. 8th Street. |
Bill stub, account number, cash/check/money order/card and ID if account change is needed. |
Office hours are Monday-Friday, 8 a.m.-5 p.m. |
Use drop box |
Use the outside drop box on the west side of the building. |
Check or money order with payment stub/account number. |
New-customer materials say not to leave cash in the drop box. |
Set recurring draft |
Download and submit the Automatic Bank Draft Authorization Form. |
Utility account number, bank account information and signed authorization. |
Confirm the first draft date before skipping a manual payment. |
Start water/sewer service |
Submit the Water/Sewer Application and pay the required fee/deposit. |
Application, driver’s license copy, $25 application fee and $150 deposit. |
Forms may be presented in person, by mail, email or fax. |
Disconnect or transfer service |
Submit the Request to Discontinue/Transfer Service form with driver’s license copy. |
Stop/transfer date, forwarding address, account number and ID. |
Your deposit is refunded or applied after account closing and final balance review. |
Late bill / disconnect risk |
Pay before 8 a.m. on disconnect day and call Utility Billing if unsure. |
Past-due amount, account number, payment proof and current balance. |
After the 15th, penalties apply; after 8 a.m. on the 26th, a $30 disconnect penalty may apply. |
After-hours water/sewer leak emergency |
Call Police non-emergency at 972-775-3333. |
Exact address, cross street, issue type, water flow, sewer backup or safety hazard. |
Call 911 first for immediate life-safety danger. |
Fast rule: water and sewer payments are due by the 15th. If the account is not paid by 8 a.m. on the 26th or next business day, service is subject to disconnection and a $30 disconnect penalty. Do not use mail or drop box for urgent same-day cutoff protection unless Utility Billing confirms posting.
Official Midlothian Utility Billing Phone, Office, Hours and Emergency Route
Utility Billing Department
Phone: 972-775-7130
Fax: 972-775-7160
Use for: water/sewer billing, payments, rates, account setup, penalties, service forms, garbage/recycling billing and backflow fees.
City Hall Payment Office
Address:
215 N. 8th Street
Midlothian, TX 76065
Hours: Monday-Friday, 8 a.m.-5 p.m.
After-Hours Leak Emergency
Police non-emergency: 972-775-3333
Use for after-hours water/sewer leak emergencies. Call 911 if there is immediate danger, injury, traffic hazard, fire or electrical risk.
Contact route | Official detail | Use this wording |
|---|---|---|
Utility Billing | 972-775-7130 | “I need help with water/sewer account [account number] at [service address].” |
Phone payment | 866-907-3821 or 972-775-7130 option 1 | “I want to pay by phone and need a confirmation number.” |
City Hall billing office | 215 N. 8th Street, Midlothian, TX 76065 | “I need to pay, start service, stop service, submit forms or discuss a delinquent account.” |
After-hours leak emergency | 972-775-3333 | “There is a water/sewer leak emergency at [address/cross street].” |
Public Works | 972-775-1083 | Use for public works routing related to streets, drainage, water distribution, wastewater collection and city infrastructure. |
Water Treatment Plant | 972-775-6663; emergency phone 972-775-3333 | Use for water treatment and water-quality routing; call if immediate concern needs staff attention. |
Waste Connections | 972-937-8836 | Use for garbage/recycling pickup days or solid-waste service questions. |
General City contact | 972-775-3481 | Use only when you need general city routing outside a specific utility billing issue. |
Online Bill Pay and WaterSmart Login: Which Portal Should You Use?
Municipal Online Services
Use this for online payment and account registration through the official payment website.
WaterSmart
Use this to track water usage, get leak alerts, compare similar homes and view/pay your bill.
Registration code
WaterSmart uses the account number listed on your water bill as the registration code.
Phone backup
Use 866-907-3821 for 24/7 card payment if the online portal is unavailable.
Portal task | Micro-steps | Why it matters |
|---|---|---|
Register for online payment | Open Municipal Online Services, choose Utility Billing, then sign in/register. | Lets you pay and manage the utility billing account online. |
Make online payment | Enter last bill amount, water/sewer account number and Visa/Mastercard debit or credit card. | These details are listed by the City as needed for online payment setup. |
Use WaterSmart | Open WaterSmart and register with the account number listed on the water bill. | Helps track water use and receive leak alerts. |
Compare usage | Complete WaterSmart household profile questions. | Better profile details improve comparison to similar households. |
Find leaks | Watch WaterSmart alerts and monthly usage patterns. | Running toilets and irrigation leaks can become expensive quickly. |
Pay without portal login | Call 866-907-3821 for phone payment. | Useful when login fails or you need 24/7 payment. |
Payment close to cutoff | Pay with the fastest official method and call Utility Billing with proof. | Online or phone confirmation may still need staff verification if service is at risk. |
Portal problem | Call 972-775-7130 with account number, screenshot and payment attempt details. | Prevents a technical issue from becoming a late/disconnect issue. |
Best setup: use Municipal Online Services for direct bill payment, then also set up WaterSmart so you can monitor water use, compare similar homes, receive leak alerts and catch unusual usage before the next bill arrives.
Midlothian Water Bill Payment Options, Posting Tips and Receipts
Online
Register through Municipal Online Services with account number and last bill amount.
Phone
Pay 24/7 by phone at 866-907-3821 with Visa or MasterCard.
Drop box
Use the outside drop box on the west side of City Hall for after-hours check/money-order payment.
Draft
Recurring automatic bank draft is available by authorization form.
Payment route | How it works | Best for | Watch this |
|---|---|---|---|
Online payment | Use Municipal Online Services and complete one-time registration. | Customers who want online access and optional automatic monthly card payment setup. | Need last bill amount and water/sewer account number. |
WaterSmart payment | Use WaterSmart to view and pay in one place if your account is connected. | Customers who also want usage tracking, water-saving tips and leak alerts. | Register using account number from water bill. |
Pay by phone | Dial 866-907-3821 or 972-775-7130 option 1. | 24/7 payment when office is closed or portal login is hard. | Need 8-digit account number and Visa/Mastercard. |
In person | Pay at City Hall Utility Billing Office. | Cash, check, money order, Visa or MasterCard payment and account support. | Office hours are Monday-Friday, 8 a.m.-5 p.m. |
Drop box | Use outside drop box on west side of the building. | After-hours check or money-order drop-off. | Include bill stub and do not leave cash. |
Mail | Mail payment to Utility Billing, 215 N. 8th Street, Midlothian, TX 76065. | Routine payment when due date is not close. | Mail is not safe for 26th disconnect deadline. |
Recurring automatic draft | Submit the Automatic Bank Draft Authorization Form. | Reducing missed-payment risk. | Confirm first draft date before assuming current bill is paid. |
Payment proof | Save portal screenshot, receipt, phone confirmation or check number. | Late, disconnect, posting or dispute situations. | Call 972-775-7130 if timing matters. |
Billing Calendar: Due Date, Late Penalty, Disconnect Day and After-Hours Reconnect
Bill mailed
Bills are mailed the last working day of each month.
Due on the 15th
Water and sewer bill payments are due on the 15th of each month.
Cutoff risk on the 26th
If full payment is not received by 8 a.m. on the 26th or next business day, service may be disconnected.
Billing event | Official rule | Customer action |
|---|---|---|
Bill mailed | Bills are mailed the last working day of each month. | If you do not receive the bill by the 10th, call and ask for your balance. |
Due date | Water and sewer payments are due on the 15th. | Pay before the 15th to avoid penalty. |
Weekend due date | If the 15th falls on a weekend, an extra day is given before late penalties are assessed. | Still pay early if using mail or drop box. |
Late penalty: $6-$50 past due | $5 penalty. | Call if a payment posted before due date but penalty appears. |
Late penalty: over $50 past due | 10% penalty. | Ask for the exact amount including penalty before paying late. |
Disconnect day | If full payment is not received by 8 a.m. on the 26th, service is subject to disconnection. | Use fastest official payment method and call with proof if close to cutoff. |
Disconnect penalty | $30 disconnect penalty is assessed if payment is not received before the 8 a.m. deadline. | Pay delinquent portion plus disconnect penalty to restore. |
After-hours reconnect | After-hours reconnect fee is $50. | Ask Utility Billing or after-hours route whether same-day service is possible. |
Drop box after cutoff | New-customer packet says evening drop-box payments reconnect the following morning. | Do not use drop box for urgent same-day restoration unless staff confirms. |
Returned check/draft | Returned check/draft charge is $25 in the new customer packet. | Pay with cash or money order if notified of returned payment. |
Disconnect-prevention rule: payment must be received by the City office by 8 a.m. on the disconnect day. If you pay by phone or online close to cutoff, call Utility Billing and ask whether the payment is visible and sufficient to stop disconnection.
Start, Disconnect or Transfer Midlothian Water/Sewer Service
Start service
Complete the Water/Sewer Application, provide driver’s license copy, pay the $25 application fee and $150 deposit.
Disconnect / transfer
Complete the Request to Discontinue/Transfer Service and include a driver’s license copy.
Form delivery
Forms may be presented to Utility Billing in person, by mail, email or fax.
Service task | Required items | Practical next step |
|---|---|---|
Open water/sewer account | Completed Water/Sewer Application. | Submit before move-in date and ask when service can begin. |
Application fee | $25 non-refundable application fee. | Pay when submitting the application. |
Deposit | $150 deposit. | Budget for deposit; it is refunded or applied when closing the account, subject to final balance. |
Identification | Driver’s license copy. | Use clear copy and include correct service address. |
Transfer service | Request to Discontinue/Transfer Service form and ID copy. | Provide old address, new address, transfer date and contact details. |
Stop service | Request form, stop date and forwarding address. | Use forwarding address for deposit refund or final bill. |
Mail/fax/email submission | Forms and applications accepted through Utility Billing channels. | Call after sending to confirm receipt. |
Garbage/recycling | Contact Waste Connections for pickup days. | Call 972-937-8836 or use trash/recycling map if available. |
Electric/gas | City does not supply electric or gas service. | Use Power to Choose/Hilco/Atmos information depending on property service area. |
Commercial/developer connections | Use Public Works Water/Sewer Service Request when applicable. | Do not use the residential utility account application for meter installation/developer service. |
Move-out warning: do not assume the buyer, landlord, tenant or title company closes your account. Submit the disconnect/transfer request and keep proof with your stop date and forwarding address.
2026 Rate Help, Sewer Averaging and High-Bill Checks
Rate note: the City links to a Schedule of Rates from the Utility Billing section. Searchable public rate material for fiscal year 2025-2026 shows residential inside-city 3/4-inch base water minimum/customer charge for the first 2,000 gallons at $33.03 and tiered inside-city residential water volume charges of $5.11, $5.86 and $6.61 per 1,000 gallons after the first 2,000 gallons. Always confirm the current bill’s rate class, meter size, inside/outside-city status and sewer calculation with Utility Billing before publishing a bill estimate.
Monthly meter read
New-customer materials say the water meter is read monthly and read in gallons.
Sewer average
Sewer charges are based on the customer’s own water usage, averaged from December, January and February consumption.
New customer sewer
New customers may be charged the current City average residential sewer rate until sewer is recalculated on the May bill each year.
High-bill cause | How to check | What to ask Utility Billing |
|---|---|---|
Water usage spike | Use WaterSmart and the current bill to compare gallons used. | “What was my current read, prior read and gallons billed?” |
Irrigation / lawn watering | Check sprinkler schedule, runoff and WaterSmart usage times. | “Did outdoor usage push me into a higher water tier?” |
Toilet leak | Listen for running and dye-test toilet tank. | “Does WaterSmart show continuous or unusual usage?” |
Yard/service-line leak | Look for wet spots between meter and house. | “Is the leak on the customer side or City side of the meter?” |
Sewer winter average | Review December, January and February usage. | “What sewer average is being applied, and will it update on the May bill?” |
New account prorate | Check service-start date and first bill days. | “Was my first sewer charge prorated?” |
Late penalty | Check if payment posted after the 15th. | “Is this charge a $5 penalty or 10% late penalty?” |
Disconnect penalty | Check whether payment missed 8 a.m. on the 26th. | “Was a $30 disconnect penalty assessed, and what is required to reconnect?” |
Returned payment | Check bank/card history for returned draft/check. | “Is there a returned-check fee or cash/money-order requirement?” |
Garbage/recycling or backflow fees | Separate utility bill line items. | “Which charges are water, sewer, garbage, recycling, backflow, penalty or other fee?” |
City vs Customer Responsibility: Meter, Water Line, Sewer Line and Cutoff Valve
City responsibility
The City is responsible for water distribution service and repairs up to and including the water meter, plus sanitary sewer collection system facilities.
Customer responsibility
The customer is responsible for all water registered by the meter and repairs from the meter to the house and through the house.
No meter tampering
Water meters are City property. Customers should not tamper with meters, attempt repairs, or turn meters on/off themselves.
Issue | Likely responsibility | Action |
|---|---|---|
Leak before or at meter | Often City-side, depending on exact location. | Call Utility Billing or after-hours leak emergency route. |
Leak from meter to house | Customer-side plumbing responsibility. | Shut off private cutoff valve and call plumber. |
Leak inside home | Customer responsibility. | Repair quickly; save receipts/photos for possible review. |
Sewer lateral from house to City line | Customer responsibility according to new-customer materials. | Call plumber and report if public main problem is suspected. |
Sewer main/manhole/lift station | City sanitary sewer collection system. | Call after-hours route if urgent or Public Works/Utility Billing during business hours. |
Main cutoff valve | Customer responsibility to locate and maintain private cutoff valve. | Find it before an emergency; have plumber repair if it does not work. |
Meter turn-on/turn-off | City employees only. | Do not reconnect service yourself after shutoff. |
Meter tampering | Illegal and can trigger penalties. | Call the City instead of touching the meter. |
Emergency leak tip: locate your private main cutoff valve before a pipe breaks. New-customer materials say it is usually on the same side of the house as the water meter, and it is the owner’s responsibility to maintain it.
Water Quality, Treatment Plants, Conservation and Leak Alerts
Two treatment plants
Midlothian’s two water treatment plants have a combined rated capacity of up to 36 million gallons per day.
Raw water sources
The Tayman plant uses Joe Pool Lake under Trinity River Authority contract; the Auger plant uses Richland Chambers and Cedar Creek lakes under Tarrant Regional Water District contract.
Annual water report
The City posts Consumer Confidence Report archives, and the 2025 CCR for the Midlothian public water system is available for review.
Water quality / conservation task | Official route | What to do |
|---|---|---|
Water quality concern | Water Quality or Conservation Concern Form; call if immediate. | Give address, fixture, color/odor/taste, hot/cold water and time started. |
Annual water report | Consumer Confidence Report archives. | Open the latest report before relying on non-official testing claims. |
Discolored water after flushing/work | Water Treatment / Water Quality pages. | Ask if hydrant flushing, main repair or source change is occurring. |
Low pressure | Call immediate concern route if active. | Report whether one fixture, whole house or neighbors are affected. |
Water conservation concern | Use the City’s concern form or Water Conservation pages. | Give photos/location if reporting public waste or irrigation issue. |
WaterSmart leak alerts | Register at WaterSmart. | Turn on notifications and watch continuous-use patterns. |
Summer irrigation | Avoid watering landscaping between 8 a.m. and 8 p.m. from June 1 through September 30, except hand watering, drip/subsurface irrigation or soaker hoses. | Program sprinkler controller outside the heat window. |
Cycle-and-soak | City recommends cutting station run time and cycling to reduce runoff. | Split a 30-minute station into shorter cycles so water soaks in. |
Backflow concern | Use backflow forms and Utility Billing/Public Works routing. | Businesses and irrigation systems should keep backflow compliance current. |
Drought / reservoir status | Use Drought Contingency, Surface Water Reservoir Update and conservation pages. | Check active stage before assuming normal watering rules. |
Report Water Main Break, Sewer Backup, Meter Issue or Solid-Waste Problem
After-hours leak emergency
Call 972-775-3333 for after-hours water/sewer leak emergencies.
Public Works concern
Report streets, water and sewer service, meters or solid waste pickup issues through the City’s MyGov concern portal for non-emergency items.
Trash/recycling
For garbage and recycling pickup days or service questions, contact Waste Connections at 972-937-8836.
Problem | What to say | What not to do |
|---|---|---|
Water main break | “Water is running/bubbling at [address/cross street].” | Do not stand in moving water or traffic. |
Meter leak | “Water is leaking at or around the meter box for [address].” | Do not open, bypass, repair or turn the meter yourself. |
No water | “My address has no water; neighbors [are/are not] affected.” | Check account status before assuming outage. |
Low pressure | “Low pressure affects [one fixture/whole house/neighborhood].” | Do not run irrigation while diagnosis is underway. |
Sewer backup | “Wastewater is backing up from [toilet/tub/floor drain].” | Stop using water and keep children/pets away from sewage. |
Manhole problem | “A manhole is overflowing/open/sunken at [location].” | Do not remove covers or enter drainage structures. |
Trash/recycling pickup issue | “My address is [address], and [trash/recycling] was missed.” | Do not call water emergency line for routine pickup questions. |
Immediate danger | “This is a life-safety emergency.” | Call 911 first. |
Make Sure This Is the Right Midlothian Utility
Important: this guide is for the City of Midlothian, Texas. Search results may also show Midlothian, Illinois, Midlothian Council in Scotland, Sardis Water, Rockett SUD or another utility near Ellis County. Match the bill logo, service address, account number and official domain before paying.
Bill clue | Correct action | Why it matters |
|---|---|---|
Bill says City of Midlothian, TX | Use midlothian.tx.us, municipalonlinepayments.com/midlothiantx or midlothian.watersmart.com. | Correct route for City water/sewer utility billing. |
Bill shows 215 N. 8th Street | Use City Utility Billing phone 972-775-7130. | Matches current City Utility Billing office page. |
Bill says Sardis Water | Use Sardis Water’s own payment/contact route. | Sardis Water is a different provider in/near Midlothian area. |
Bill says Midlothian, IL | Do not use the Texas portal. | Wrong-provider payment can be delayed or unrecoverable. |
Apartment or HOA billing | Ask property manager whether the City bills you directly or through a master meter. | Some renters pay through property billing, not a City utility account. |
Commercial/developer connection | Use Public Works/Utility Services forms and service request routes. | New meter or tap work is not the same as ordinary residential billing setup. |
Payment Trouble, Hardship Form and What to Ask Before Cutoff
Call before the 26th
Do not wait until disconnect day. Call Utility Billing before the 8 a.m. deadline if you cannot pay in full.
Hardship form
The City’s forms page lists a Hardship Utility Form for customers who need to request assistance or consideration.
Proof matters
Save payment receipts, confirmation numbers, bank records, hardship documents, leak repair proof and any City response.
Need | First step | What to ask |
|---|---|---|
Cannot pay full bill | Call 972-775-7130 before due date or disconnect day. | “What exact amount must be paid to avoid disconnection?” |
Hardship | Ask about the Hardship Utility Form. | “What documents should I submit with the hardship form?” |
Payment made but not posted | Call with confirmation number, date, time and payment method. | “Can you verify this payment before cutoff?” |
Returned draft/check | Respond quickly to any certified notice. | “Is cash or money order required now?” |
After-hours reconnect | Ask whether the $50 after-hours reconnect fee applies. | “Can service be restored today or tomorrow morning?” |
High bill due to leak | Repair first and gather proof. | “Is there a leak adjustment request form or review process for my account?” |
Trash/recycling charge dispute | Separate water/sewer from solid-waste charges. | “Should I contact Waste Connections or Utility Billing?” |
Deposit/final bill issue | Close account properly with forwarding address. | “Will my deposit be refunded or applied to final balance?” |
Map: Midlothian Utility Billing Office and Payment Location
Location / route | Address / phone | Use for |
|---|---|---|
Utility Billing Department | 215 N. 8th Street, Midlothian, TX 76065 • 972-775-7130 | Payments, billing, service start/stop, deposit, rates, forms and account questions. |
Mailing address | 215 N. 8th Street, Midlothian, TX 76065 | Routine mailed payment or form submission with account number. |
Drop box | Outside drop box on west side of City Hall building | After-hours check/money-order payment; do not leave cash. |
Pay by phone | 866-907-3821 | 24/7 Visa/MasterCard credit-card phone payment. |
After-hours leak emergency | 972-775-3333 | After-hours water/sewer leak emergency route. |
Public Works | 1050 North Highway 67 Service Road, Midlothian, TX 76065 • 972-775-1083 | Public works routing for streets, drainage, water distribution and wastewater collection issues. |
Official Midlothian Water Utilities Links
Billing and payment
Utility Billing
Payments
Municipal Online Services
WaterSmart
Account forms and service
Billing Due Dates & Penalties
Establishing Services
Utility Billing Forms
New Customer Packet
Water, sewer and public works
Water Treatment Plants
Water Conservation Tips
Public Works
Report a Concern
Midlothian Water Utilities FAQ
What is the Midlothian water utilities phone number?
Call the City of Midlothian Utility Billing Department at 972-775-7130 for water/sewer billing, payment, rate, account setup, disconnect, transfer and penalty questions. For after-hours water/sewer leak emergencies, call 972-775-3333.
How do I pay my Midlothian water bill online?
Use the official Municipal Online Services website for Midlothian, Texas. The City says online registration requires your last bill amount, water/sewer account number and Visa or Mastercard debit or credit card.
What is the Midlothian pay-by-phone number?
Call 866-907-3821 for the automated 24/7 pay-by-phone system. You can also call Utility Billing at 972-775-7130 and press option 1. You will need your 8-digit account number and Visa or MasterCard.
Where is the Midlothian Utility Billing office?
The Utility Billing Department is at 215 N. 8th Street, Midlothian, TX 76065. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
When is my Midlothian water bill due?
Water and sewer bill payments are due on the 15th of each month. If the 15th falls on a weekend, the City gives one extra day before late payment penalties are assessed.
What happens if my Midlothian water bill is late?
After the 15th, the City assesses a $5 penalty on past-due balances of $6 to $50 and a 10% penalty on past-due balances greater than $50. If full payment is not received by 8 a.m. on the 26th or next business day, service is subject to disconnection and a $30 disconnect penalty.
How do I start water and sewer service in Midlothian?
Complete a Water/Sewer Application, provide a copy of your driver’s license, and pay the $25 application fee and $150 deposit. Forms may be presented to Utility Billing in person, by mail, email or fax.
How do I stop or transfer Midlothian water service?
Complete the Request to Discontinue/Transfer Service form and include a copy of your driver’s license. Provide the requested stop or transfer date and a forwarding address for the final bill or deposit refund.
What is WaterSmart for Midlothian customers?
WaterSmart helps City water customers track home water use and spending, see how usage compares with similar homes, receive alerts and notifications, get water-saving actions, and view/pay bills. Register with the account number shown on the water bill.
Why is my Midlothian water bill high?
Common causes include irrigation, running toilets, yard leaks, higher usage tiers, sewer averaging from December-January-February consumption, penalties, disconnect fees, returned payments, garbage/recycling fees, backflow fees or prior balance. Use WaterSmart and call Utility Billing for a line-item review.
30-Second Midlothian Water Utilities Checklist
Pay/login: use Municipal Online Services for payment and WaterSmart for usage tracking, bill viewing and leak alerts.
Call billing: 972-775-7130; office is 215 N. 8th Street, Monday-Friday, 8 a.m.-5 p.m.
Pay by phone: 866-907-3821 or 972-775-7130 option 1; have your 8-digit account number.
Due date: water/sewer bills are due on the 15th; late penalties apply after the 15th.
Disconnect risk: payment must be received by 8 a.m. on the 26th or next business day to avoid disconnect action and $30 penalty.
Emergency leak: call 972-775-3333 after hours for water/sewer leak emergencies; call 911 for immediate danger.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
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