Auburndale Water Utility Help Desk for Bill Pay, Login, Phone and Service Issues
Use this guide when you need to pay a City of Auburndale water or wastewater bill, log in to the official online portal, call Utility Billing, start service, understand 2026 rates and fees, avoid a reinstatement problem, report a leak or lapse in water service, check boil-water notices, or monitor water use through EyeOnWater.
Auburndale’s Public Utilities Department is divided into Utility Billing, Water, Wastewater and Conservation. Utility Billing is the main customer hub for applications, payments, deposits, fees, work orders, repair requests and customer questions.
Quick Answer: Choose Your Auburndale Utility Task
Need |
Best official route |
Have ready |
Auburndale-specific warning |
|---|---|---|---|
Pay or log in online |
Use the City of Auburndale Utilities Inquiry & Online Bill Pay portal. |
Account number from your last water bill and mailing-address number/default password. |
The portal says the default password is the mailing address number; if the mailing address starts with a PO Box, use the format shown by the portal example. |
Billing question |
Call Utility Billing at 863-965-5500. |
Account number, service address, bill amount, payment proof and exact question. |
Office hours are Monday-Friday, 8 a.m.-4 p.m. |
Start service |
Complete the City utility billing application and email it to UBO@auburndalefl.com or contact Utility Billing. |
Completed application, driver’s license copy, service address and deposit/fees. |
The application says a driver’s license copy must be included. |
After-hours issue |
Call after-hours dispatch at 863-401-2240. |
Exact address, cross street, issue type, contact number and safety details. |
After-hours service requests may result in a $50 fee. |
Water leak, line break or no water |
Call Utility Billing during hours or dispatch after hours. |
Address, visible water, meter area, neighbors affected and photos if safe. |
Utility Billing takes work orders for water and wastewater line repairs/support. |
Check current rates |
Use the City’s Utility Rates page. |
Inside/outside city status, meter size, usage gallons and bill line items. |
Rates page is marked effective 10/1/25 and applies for 2026 bill review unless the City posts a newer schedule. |
Monitor usage |
Use EyeOnWater through the City’s Public Utilities / Water Conservation guidance. |
Account details, email and water meter/account registration information. |
EyeOnWater helps spot high use and possible leaks before the next bill surprises you. |
Water restrictions |
Review the City Public Utilities page and Southwest Florida Water Management District restriction notice. |
Address ending number, irrigation schedule and sprinkler controller settings. |
Modified Phase III “Extreme” restrictions are listed as effective April 3, 2026 through October 1, 2026. |
Boil water notice |
Check the Public Utilities page and City notices. |
Street name, address, notice date and whether the notice is rescinded. |
Do not rely on neighborhood rumors; match your address to the official notice. |
Sanitation or garbage charge |
Use Utility Billing for bill line item questions; use Sanitation for pickup-service questions. |
Bill copy, address and pickup issue details. |
Garbage, stormwater and utility fees can appear with water/wastewater charges. |
Fast rule: if your service is disconnected, the utility application language says service will not be reinstated until the full account balance is paid, and a reinstatement fee may apply. Use the fastest official payment route and call Utility Billing before assuming a portal payment has restored service.
Official Auburndale Utility Billing Phone, Office, Email and Dispatch
Visit Utility Billing
Address:
6 Bobby Green Plaza
Auburndale, FL 33823
Use for utility bill questions, applications, payment/account help and work-order routing.
After-Hours Dispatch
Phone: 863-401-2240
Use for urgent after-hours utility issues such as water/sewer emergencies, line breaks, no water or service emergencies.
Contact route | Use for | Best script |
|---|---|---|
863-965-5500 | Billing questions, account login help, new service, payment posting, deposits, rates, line repair work orders and utility support. | “I need help with City of Auburndale utility account [account number] at [service address].” |
UBO@auburndalefl.com | Utility application, account documents and non-urgent billing follow-up. | Include account number, service address, phone number and the exact request in the first line. |
6 Bobby Green Plaza | In-person Utility Billing visit. | Bring bill, ID, application documents, payment proof or shutoff/reconnect notice. |
863-401-2240 | After-hours dispatch. | “There is a utility emergency at [address/cross street]. The issue is [main break/no water/sewer backup/leak].” |
Public Utilities 863-965-5511 | Public Utilities department routing from the City contact page. | Use when the matter is broader than billing or when staff directs you there. |
Code Compliance 863-968-5182 | Water restriction violation reporting listed by the City’s Public Utilities page. | “I need to report a water restriction violation at [location/time].” |
General City line 863-965-5530 | General City Hall routing. | Use only when you do not know which department handles the issue. |
Online Bill Pay Login: Account Number, Password and Portal Steps
Account number
The portal says your account number appears on your last utility bill.
Default password
The default password is your mailing-address number.
PO Box example
The portal example shows a PO Box account using “PO” as the password format.
Lost password
Use the portal’s lost-password route or call Utility Billing.
Portal task | Micro-steps | Why it matters |
|---|---|---|
Open official portal | Go to the City of Auburndale Utilities Inquiry & Online Bill Pay portal linked from the City site. | Avoids wrong-city or third-party search result errors. |
Find account number | Use the account number that appeared on the last utility bill. | Old or mistyped account numbers can prevent login or apply payment incorrectly. |
Enter password | Use your mailing-address number as the default password if you have not changed it. | The portal uses mailing address, not necessarily the service address, for the default password. |
PO Box mailing address | Follow the portal example if your mailing address begins with a PO Box. | PO Box customers may not have a numeric street address password. |
View account | After login, check balance, due date, payment history and account details. | Confirms whether a bill is only water/sewer or includes other fees. |
Pay bill | Submit payment through the official portal and save confirmation. | Needed if you later call about posting or reinstatement. |
Lost password | Use Lost Your Password or call Utility Billing. | Do not create duplicate accounts or guess repeatedly near due date. |
Disconnected service | Pay the required balance and call Utility Billing to confirm reinstatement steps. | Application language says disconnected service is not reinstated until the full balance is paid. |
Login shortcut: for a standard street mailing address like “123 Orange Ave,” try account number from the bill and password “123” if you have never changed the portal password. For a PO Box or failed login, call Utility Billing before the due date.
Auburndale Water Bill Payment Options and Posting Checklist
Online
Use the official Utilities Inquiry & Online Bill Pay portal.
Office
Call or visit Utility Billing for payment/account support.
Email documents
Use UBO@auburndalefl.com for utility application/document follow-up.
After-hours
Use dispatch for emergencies; after-hours service may carry a fee.
Payment / account route | How it works | Best for | Watch this |
|---|---|---|---|
Online portal | Log in with the account number from the last water bill and the mailing-address default password if not changed. | Viewing account and paying online. | Save confirmation and call if service is disconnected or near reinstatement deadline. |
Utility Billing phone | Call 863-965-5500 during office hours. | Account questions, payment posting, fees, reinstatement and portal login help. | Office hours are 8 a.m.-4 p.m., Monday-Friday. |
In-person Utility Billing | Visit 6 Bobby Green Plaza. | Documents, application, account review and urgent payment clarification. | Bring ID and account number. |
Email Utility Billing | Email UBO@auburndalefl.com. | Applications, driver’s license copy, document questions and non-urgent account follow-up. | Florida public-records notice applies to emails sent to the City. |
Mail / written correspondence | Use P.O. Box 186, Auburndale, FL 33823 for City mailing where appropriate. | Formal written contact or mailed documents when not urgent. | Mail is not ideal for disconnected accounts or same-day issues. |
After-hours dispatch | Call 863-401-2240 for after-hours utility emergencies. | Line break, no water, sewer/wastewater issue or urgent service problem. | After-hours service request may result in a $50 fee. |
EyeOnWater | Register through EyeOnWater to monitor household water usage. | High-bill prevention, leak detection and usage awareness. | Use it as a usage-monitoring tool, not a replacement for Utility Billing. |
Reinstatement after disconnect | Pay full balance and required reinstatement fee, then call Utility Billing. | Restoring service after nonpayment. | Do not assume payment alone automatically dispatches reconnection after hours. |
2026 Rates and Fees: Water, Sewer, Deposits, Late Fee and Reinstatement
Rate-page date: the City’s Utility Rates page is marked effective 10/1/25. Use the current bill and call 863-965-5500 for account-specific estimates, inside/outside-city status, meter size, deposits, fees and any newer schedule posted after that date.
Residential water base
Inside city: $8.90. Outside city: $12.02.
Residential sewer flat rate
Inside city: $41.97. Outside city: $56.65.
Residential deposit
3/4-inch and 1-inch residential deposits are listed as $220.
Residential water item | Inside city | Outside city | How to use this |
|---|---|---|---|
Base rate | $8.90 | $12.02 | Fixed water base before usage tiers. |
0-4,000 gallons | $1.15 per 1,000 gallons | $1.55 per 1,000 gallons | Lowest posted residential usage tier. |
4,001-10,000 gallons | $2.29 per 1,000 gallons | $3.09 per 1,000 gallons | Common tier for moderate use. |
10,001-20,000 gallons | $3.82 per 1,000 gallons | $5.16 per 1,000 gallons | Watch irrigation, pool fill or leaks. |
20,001+ gallons | $5.35 per 1,000 gallons | $7.22 per 1,000 gallons | Very high usage tier; check EyeOnWater and leaks. |
Residential sewer flat rate | $41.97 | $56.65 | Flat residential sewer charge from rate page. |
Fee / deposit | Inside city | Outside city | After-hours / note |
|---|---|---|---|
Residential deposit, 3/4-inch meter | $220 | $220 | Listed under residential utility deposits. |
Residential deposit, 1-inch meter | $220 | $220 | Call for unusual meter/service class. |
Garbage residential | $22.15 | — | Inside city charge listed by rate page. |
Storm water | $3.00 | — | Can appear as separate line item. |
Service start/stop fee | $20 | $25 | After-hours fee listed as $50. |
Reinstatement fee | $30 | $35 | After-hours fee listed as $50. |
Return check fee | $20 | — | Confirm acceptable repayment method after return. |
Reset meter fee | $130 | — | Do not tamper with meters. |
Late fee | $10 | — | Call if payment posted before due date but late fee appears. |
Tampering fee | $50 | — | Never reconnect or alter the meter yourself. |
Start Water and Wastewater Service in Auburndale
Application
Use the City’s utility billing application for water/wastewater service.
Driver’s license
The application says a copy of the driver’s license must be included.
Open fixtures
The application warns that service will not be connected if water is found running and nobody is present.
Start-service step | What to prepare | Why it matters |
|---|---|---|
1. Complete application | Primary account holder, secondary account holder if any, service address, phone and owner/renter/business details. | Incomplete applications delay setup. |
2. Include ID | Copy of driver’s license. | The application specifically says the driver’s license copy must be included. |
3. Business inside city limits | Business Tax Receipt process may apply. | Business service requests inside city limits may require inspection and approval by Building Official and Fire Inspector before issuance. |
4. Email application | Send to UBO@auburndalefl.com or use the route Utility Billing gives you. | Email is listed on the application and billing page. |
5. Pay deposits and fees | Deposit, service start/stop fee and other charges as assessed. | Rates page lists residential deposit and service start/stop fee amounts. |
6. Secure pets | Keep pets away from water meter and garbage can locations. | The application states this is for utility staff safety. |
7. Turn off faucets | Check all faucets, hose bibs, toilets and fixtures before connection day. | If water is found running when staff attempts connection, service will not be connected until someone is present. |
8. Sign up for EyeOnWater | Register after account/meter details are ready. | Helps catch leaks and unusual water usage early. |
Move-in tip: check every faucet, toilet, hose bib and irrigation zone before the scheduled connection date. The City’s application says the City is not responsible for damage resulting from open, leaking or missing fixtures.
Late Bill, Disconnection, Reinstatement and After-Hours Fee
Full balance required
The application language says disconnected service will not be reinstated until the full account balance is paid.
Reinstatement fee
Rate page lists reinstatement fee: inside city $30 and outside city $35.
After-hours fee
After-hours service may result in a $50 fee.
Situation | What to do | What to ask Utility Billing |
|---|---|---|
Bill is late | Check current balance online and call before paying if a late fee or disconnect notice exists. | “What is the exact total due today?” |
Late fee appears | Review payment date, due date and posting proof. | “Is this the $10 late fee, and did my payment post before the deadline?” |
Service disconnected | Pay full account balance and reinstatement fee, then call Utility Billing. | “What total is required to reinstate service?” |
Outside-city account | Confirm outside-city fee schedule. | “Does the $35 outside-city reinstatement fee apply to this account?” |
Need after-hours action | Call 863-401-2240 for after-hours dispatch if the issue is urgent. | “Will a $50 after-hours fee apply?” |
Payment made online | Save confirmation and call if service needs restoration. | “Has the payment posted and been released for reconnection?” |
Returned check | Contact Utility Billing and ask what payment method is now required. | “Is the $20 returned-check fee on the account?” |
Meter tampering concern | Do not reconnect yourself or touch meter equipment. | “Can the City schedule an authorized reconnection?” |
High Bill Help: EyeOnWater, Leaks, Irrigation, Tiers and Sewer Flat Rate
EyeOnWater
The City points customers to EyeOnWater to use automated meter reading technology and stay on top of household water usage.
Tiered water rates
Residential water rates increase by usage tier, so irrigation or leaks can move the account into higher per-1,000-gallon charges.
Sewer flat rate
Residential sewer is listed as a flat rate: $41.97 inside city and $56.65 outside city.
High-bill check | How to inspect | What to ask |
|---|---|---|
Usage tier | Compare billed gallons to the 0-4,000; 4,001-10,000; 10,001-20,000; and 20,001+ tiers. | “Which tier did my usage reach?” |
Continuous leak | Use EyeOnWater, meter flow indicator or nighttime usage review. | “Does the meter data show continuous flow?” |
Running toilet | Listen for running and dye-test the tank. | “What proof should I keep if this caused high usage?” |
Irrigation | Check current SWFWMD restriction schedule, broken heads, stuck valves and runoff. | “Did irrigation move my bill to a higher rate tier?” |
Outdoor hose or pool fill | Check hose bibs, pool refill dates and pressure-washing use. | “Is this water usage or a different bill line item?” |
Service-line leak | Look for wet soil, green strip or water near the meter. | “Is the leak before or after the meter?” |
Garbage/stormwater | Separate garbage and stormwater charges from water/sewer. | “Which charges are fixed monthly fees?” |
Late/reinstatement fee | Check whether late fee, reinstatement fee, return check or reset meter fee appears. | “Which line items are penalties rather than usage?” |
Inside/outside city | Confirm if account is billed at inside-city or outside-city rates. | “Is my property inside or outside the city utility-rate boundary?” |
Meter read issue | Compare current meter reading to the bill if safe and accessible. | “Was this bill estimated, corrected or read by automated meter?” |
2026 Water Restrictions, Conservation Rebates and Outdoor Watering
2026 restriction note: the City’s Public Utilities page lists Southwest Florida Water Management District Modified Phase III “Extreme” water shortage restrictions effective April 3, 2026 through October 1, 2026. Because restrictions can change, verify the latest local schedule before programming irrigation.
Once per week
Lawn and landscape watering remains limited to a once-per-week schedule during the listed restrictions.
Short windows
Standard hours are reduced to 12:01 a.m.-4 a.m. or 8 p.m.-11:59 p.m., unless local rules are stricter.
Private wells included
The restrictions apply to residents on private wells too.
Citations
The City says violations should be reported to Code Compliance at 863-968-5182.
Conservation item | City / district guidance | Customer action |
|---|---|---|
Address ending 0 or 1 | Standard schedule: Monday. | Program sprinkler controller for one allowed day only. |
Address ending 2 or 3 | Standard schedule: Tuesday. | Use only the allowed time window. |
Address ending 4 or 5 | Standard schedule: Wednesday. | Check for stricter City or HOA rules. |
Address ending 6 or 7 | Standard schedule: Thursday. | Repair broken sprinkler heads and avoid runoff. |
Address ending 8 or 9 | Standard schedule: Friday. | Common areas or mixed-address sites may also use Friday under the standard schedule. |
Small properties | Properties less than one acre may use only one of the listed watering windows. | Choose either early morning or evening, not both. |
New lawns and plants | 60-day establishment period; days 1-30 can water any day; days 31-60 three days weekly with written schedule. | Keep the written schedule available. |
Handwatering / microirrigation | Allowed for plants/shrubs/flower beds, limited to before 8 a.m. or after 6 p.m. during Phase III restrictions. | Do not use this as full-lawn sprinkler watering. |
Reclaimed water | Reclaimed water is subject to voluntary watering hours unless restricted by local government or utility. | Confirm local reclaimed rules with Utility Billing/Public Utilities. |
Conservation programs | City lists toilet rebate, wireless rain sensor, smart irrigation controller and water conservation kit programs. | Apply through the Water Conservation page and keep receipts/forms. |
Water Quality, Boil Water Notices, Water Plants and Wastewater Reuse
Water source
The 2025 drinking-water report says Auburndale’s water supply is eight deep wells drawing from the Floridan Aquifer.
Water treatment
The City uses three water treatment plants and forced-air degasification to remove hydrogen sulfides before chlorination.
System size
The 2025 report says the department served 16,399 metered accounts and a population of 42,965 people, distributing just under 2.5 billion gallons in 2025.
Water / wastewater topic | What the City publishes | Customer action |
|---|---|---|
Boil water notices | The Public Utilities page lists boil-water notices and whether older notices were rescinded. | Check your exact street/address before using normal water after a repair or notice. |
Drinking Water Report | The report summarizes source water, treatment, contaminants, regulatory requirements and contact information. | Use the latest report before relying on non-official testing claims. |
Water source | Floridan Aquifer wells. | Ask about source-water or treatment questions through Public Utilities. |
Hydrogen sulfide treatment | Forced fresh air removes hydrogen sulfides before disinfectant injection. | Report taste/odor changes with address, fixture and hot/cold water details. |
Water division | Three water plants serve the Auburndale utility area. | Call 863-965-5500 for customer water concerns. |
Wastewater Allred facility | Allred facility on Recker Highway uses activated sludge and ultraviolet disinfection with 1.4 mgd capacity. | Report sewer/wastewater issues quickly. |
Regional wastewater facility | Spring Road facility is a sequencing batch reactor facility with 4.0 mgd permitted capacity and 3.57 mgd disposal/reuse capacity. | Use Public Utilities/dispatch for wastewater service problems. |
Reuse water | Reuse water is supplied to locations such as Calpine Power Plant, Lake Myrtle Sports complex and TENOROC wetlands restoration context. | Do not cross-connect reuse and potable systems. |
Water-quality contact | The 2025 report identifies Jennifer West at 863-965-5533 for drinking-water report questions. | Call with report year, address and specific water-quality question. |
Emergency issue | After-hours dispatch is 863-401-2240. | Use for urgent water/sewer service issues after hours. |
Report Water Leak, Line Break, No Water, Sewer Issue or Water Restriction Violation
After-hours dispatch
Call 863-401-2240 for urgent after-hours utility issues.
Water leaks / breaks
Call Utility Billing during office hours for leaks, line breaks or a lapse in water service.
Restriction violations
Report water restriction violations to Code Compliance at 863-968-5182.
Problem | What to say | Safety / next step |
|---|---|---|
Water main break | “Water is running/bubbling at [address/cross street].” | Stay away from moving water, washed-out pavement and traffic. |
Meter leak | “Water is leaking at or around the meter for [address].” | Do not open, repair or tamper with the meter. |
No water | “My address has no water; neighbors [are/are not] affected.” | Ask whether it is service interruption, line repair, valve work or outage. |
Low pressure | “Low pressure affects [one fixture/whole house/neighborhood].” | Check whether a boil-water notice or repair is active. |
Sewer backup | “Wastewater is backing up from [toilet/tub/floor drain].” | Stop water use and keep people/pets away from sewage. |
Sewer odor/spill | “There is sewage odor or wastewater at [location].” | Report quickly and avoid contact. |
Boil-water concern | “Is [address/street] under a boil-water notice, and has it been rescinded?” | Use bottled/boiled water until official lift/rescission applies. |
Water restriction violation | “I need to report irrigation at [address/location] on [date/time].” | Use Code Compliance 863-968-5182. |
Immediate danger | “This is a life-safety emergency.” | Call 911 first if there is injury, traffic hazard, electrical risk or unsafe flooding. |
Make Sure This Is the Right Auburndale Utility
Important: this guide is for the City of Auburndale, Florida. Search results may also show nearby Polk County utilities, private water providers, apartments, HOAs or utilities in another state. Match your bill logo, service address, account number and official Auburndale domain before paying.
Bill clue | Correct action | Why it matters |
|---|---|---|
Bill says City of Auburndale | Use auburndalefl.com and utility.auburndalefl.com. | Correct route for City water/wastewater utility billing. |
Bill shows Utility Billing phone 863-965-5500 | Call that number for billing and service questions. | Matches the City Utility Billing page. |
Service address is outside city limits | Ask if outside-city water/sewer rates apply. | Outside-city rate schedule differs from inside-city rates. |
Apartment or HOA billing | Ask property manager whether the City bills you directly. | Some renters pay water through property management or a master meter. |
Bill includes garbage/stormwater | Separate water/sewer usage from fixed service fees. | Not every increase is caused by water usage. |
Door hanger or notice | Verify by calling Utility Billing or after-hours dispatch. | Avoid payment scams and wrong payment instructions. |
Payment Trouble, Bill Review and What to Ask Before Disconnection
Call early
Call 863-965-5500 before the account is disconnected or before a late fee becomes a reinstatement problem.
Bring proof
Have receipts, confirmation numbers, bank records, screenshots, leak repair invoices and bill copies ready.
Ask exact amount
Confirm whether the balance includes late fee, reinstatement fee, after-hours fee, return-check fee or other charges.
Need | First step | What to ask |
|---|---|---|
Cannot pay full bill | Call Utility Billing before service is disconnected. | “What exact amount must be paid to keep service active?” |
Service disconnected | Ask for full balance plus reinstatement fee. | “What payment method posts fastest and when can service be restored?” |
After-hours service needed | Call dispatch if urgent. | “Will the $50 after-hours fee apply?” |
High bill caused hardship | Check EyeOnWater and inspect for leaks first. | “Is any review or adjustment available after repair proof?” |
Payment made but not posted | Call with confirmation number. | “Can you verify this payment on my account?” |
Return check/payment issue | Ask if the return-check fee applies and what payment method is required. | “Is cash, money order or card required now?” |
Garbage/stormwater dispute | Ask Utility Billing to identify line items. | “Which charges are water usage and which are fixed services?” |
Outside-city fee confusion | Ask whether the outside-city rate schedule applies. | “Is my account billed inside city or outside city?” |
Map: Auburndale Utility Billing Office and Payment Help Location
Location / route | Address / phone | Use for |
|---|---|---|
Utility Billing office | 6 Bobby Green Plaza, Auburndale, FL 33823 • 863-965-5500 | Bill pay questions, account setup, deposits, fees, service applications and repair work-order routing. |
City mailing address | P.O. Box 186, Auburndale, FL 33823 | Mailed correspondence or official written contact where applicable. |
General City Hall | 1 Bobby Green Plaza, Auburndale, FL 33823 | General City Hall routing if not specifically Utility Billing. |
After-hours dispatch | 863-401-2240 | After-hours utility emergencies or urgent service issues. |
Public Utilities | 863-965-5511 | Broader utilities routing. |
Code Compliance | 863-968-5182 | Report water restriction violations. |
Official Auburndale Water Utility Links
Billing and payment
Utility Billing
Utilities Inquiry & Online Bill Pay
Utility Rates
Utility Billing Application
Utilities and conservation
Public Utilities
Water Conservation
EyeOnWater Help
SWFWMD Local Restrictions
Reports and City contacts
2025 Drinking Water Report
City Contact Us
Sanitation
Email Utility Billing
Auburndale Water Utility FAQ
What is the Auburndale water utility phone number?
Call City of Auburndale Utility Billing at 863-965-5500 for water/wastewater billing, payments, login help, deposits, rates, new service and repair/support routing. For after-hours dispatch, call 863-401-2240.
How do I pay my Auburndale water bill online?
Use the official City of Auburndale Utilities Inquiry & Online Bill Pay portal. The portal says you need the account number from your last water bill and your account password. If you have never logged in, the default password is your mailing-address number.
Where is Auburndale Utility Billing located?
The Utility Billing page lists the office at 6 Bobby Green Plaza, Auburndale, FL 33823. Office hours are Monday through Friday, 8 a.m. to 4 p.m., Saturday and Sunday closed.
What is the Auburndale Utility Billing email?
The official Utility Billing email is UBO@auburndalefl.com. Use it for utility application documents and non-urgent account follow-up, but call 863-965-5500 for urgent billing or service questions.
What are Auburndale residential water rates for 2026?
The City’s Utility Rates page is effective 10/1/25. It lists residential inside-city water base rate of $8.90 and outside-city base rate of $12.02, with per-1,000-gallon tiered usage rates from 0-4,000, 4,001-10,000, 10,001-20,000 and 20,001+ gallons.
What is the Auburndale residential sewer charge?
The Utility Rates page lists the residential sewer flat rate as $41.97 inside city and $56.65 outside city. Confirm your inside/outside-city status and current bill class with Utility Billing.
What deposit does Auburndale charge for residential utility service?
The Utility Rates page lists a $220 residential deposit for both 3/4-inch and 1-inch meters. Call Utility Billing if your account, meter size or service class is unusual.
What happens if Auburndale water service is disconnected?
The City utility application states disconnected service will not be reinstated until the full balance is paid. The rate page lists reinstatement fees of $30 inside city and $35 outside city, plus a $50 after-hours fee where applicable.
How can I monitor high water usage in Auburndale?
The City points customers to EyeOnWater, which uses automated meter reading technology to help monitor household water usage. Use it to watch for leaks, irrigation spikes and unusual continuous use.
Does Auburndale have 2026 watering restrictions?
The City’s Public Utilities page lists Southwest Florida Water Management District Modified Phase III “Extreme” restrictions effective April 3, 2026 through October 1, 2026, including once-per-week lawn watering and reduced watering windows. Verify current City and SWFWMD notices before watering.
30-Second Auburndale Water Utility Checklist
Pay/login: use utility.auburndalefl.com/ubs1 with the account number from your latest water bill and mailing-address default password if you have never logged in.
Call billing: 863-965-5500; office hours are Monday-Friday, 8 a.m.-4 p.m.
Email: UBO@auburndalefl.com for applications and non-urgent document follow-up.
Visit: Utility Billing is listed at 6 Bobby Green Plaza, Auburndale, FL 33823.
After-hours: call dispatch at 863-401-2240 for urgent water/sewer issues; after-hours service may result in a $50 fee.
High bill: check EyeOnWater, usage tiers, irrigation, toilets, service-line leaks, garbage/stormwater fees, late fees and inside/outside-city status.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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