Broken Arrow Water Utility Office: Bill Pay, Login & Phone

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Broken Arrow OK • Water Smart • Utility Billing Office • Dallas Street drop box • after-hours dispatch

Broken Arrow Water Utility Office Help Desk for Bills, Login, Service and Water Problems

Use this guide to pay a City of Broken Arrow utility bill, log in to Water Smart, call Utility Billing, visit the water utility office, start or stop service, set Auto Pay, apply for budget billing, understand 2026 water, sewer, refuse, stormwater, streetlight and LifeRide charges, fix login issues, read your bill, report a leak or sewer overflow, and avoid slow third-party payment routes.

Login / Pay in Water Smart Call 918-259-8409 After-Hours Dispatch 2026 Rates

Start Here: Pick the Exact Broken Arrow Utility Task

Billing phone918-259-8409
Utility office116 E. Dallas St.
After-hours918-259-8400
City Hall220 S. First St.
Searcher intent
Best official route
Have ready
Do not miss
Pay online or log in
Use the City’s Water Smart portal.
Customer/account details from the bill, email, password and payment method.
Water Smart covers the full utility bill: water, sewer, refuse, stormwater, streetlight and LifeRide charges.
Track water use / leak alerts
Register in Water Smart, then use Track and Communication Preferences.
Account number, email, service address and preferred alert method.
Water Smart can show use down to the hour and flag “Possible Leak” or unusual usage.
Pay by phone
Call 918-259-8409 and use the automated phone system or speak with an operator during business hours.
Account number, payment method and bill amount.
Operators are available Monday-Friday, 8 AM-5 PM.
Pay at the office
Utility Billing Office, 116 E. Dallas Street, south side of City Hall.
Bill/account number and cash, check or credit card.
The office is separate from the north-side permitting area; use the south-side utility window.
Use drop box
Yellow drop box in the northeast parking lot at Dallas and 1st streets, or drop box on the wall outside Utility Billing.
Check or money order with account number.
Do not use drop box when shutoff timing is close unless you also call to verify posting.
Set up Auto Pay
Enroll online in Water Smart or submit the bank draft form with a voided check.
Portal login or bank draft form, voided check and bill/account information.
Bank-draft setup may take 30-60 days after authorization is returned.
Start, stop or transfer service
Use Services & Forms in Water Smart, or apply in person at 116 E. Dallas Street.
Signed contract/application, physical ID or ID copy, move date, service address and deposit if required.
New account policy requires signed contract and physical ID confirmation before opening an account.
Water/sewer emergency
During field-service hours call water/sewer service problem line; after hours/weekends call 918-259-8400.
Exact address, cross street, leak/overflow description, photos if safe and callback number.
For water leak or sewer overflow, the City also lists 918-258-3587 and after-hours Police non-emergency 918-259-8400.

Bill-line warning: Broken Arrow utility bills commonly include water, sanitary sewer, refuse, stormwater, streetlight and LifeRide. A high monthly total may not be caused only by drinking-water usage.

Official Broken Arrow Water Utility Office Contact Box

☎️

Utility Billing Customer Service

Phone: 918-259-8409

Office: South end of City Hall, 116 E. Dallas Street, Broken Arrow, OK 74012.

Hours: Monday-Friday, 8:00 AM-5:00 PM.

Use for: bill balance, login help, payment posting, deposits, start/stop service, late fees, budget billing and Auto Pay.

🏢

City Hall / Utility Office

City Hall main address:
220 S. First Street
Broken Arrow, OK 74012

Utility Billing window:
116 E. Dallas Street on the south side of City Hall.

City Hall: 918-259-2400

🚨

Water / Sewer Problems

After-hours and non-emergency dispatch:
918-259-8400

Water leak or sewer overflow:
918-258-3587, or after hours use 918-259-8400.

Use these numbers for active leaks, main breaks, sewer overflows, pressure failures or urgent field issues.

Office routing tip: billing questions go to Utility Billing at 918-259-8409. Water/sewer line breaks, service problems and overflows route through Utilities/Public Works service numbers, not only the billing counter.

Pay Bill and Login: Water Smart, Phone Pay, Drop Box, Auto Pay and Budget Billing

Water Smart

The free portal lets Broken Arrow utility customers view usage, pay bills, see history, set alerts and choose communication preferences.

Hourly use

Water Smart can show water usage down to hourly intervals and help identify abnormal use.

Payment history

Using the same email previously used with Paymentus helps preserve past payment and usage history in Water Smart.

Budget billing

Budget billing averages the current month and previous 12 months to smooth seasonal bill spikes.

Payment / login route
Official detail / micro-step
Best for
Practical warning
Water Smart login
Go to Water Smart, register or sign in, then use Billing, Track, Settings and Services & Forms.
Online bill pay, history, hourly water usage, alerts, leak checks and service requests.
If the city link does not redirect correctly, use the Water Smart portal URL directly from the official Utility Billing page.
Online bill payment
Use the Billing page in Water Smart to pay the monthly utility bill.
Fastest routine online payment.
Confirm final amount includes all active utility services, not only water/sewer.
Phone payment
Call 918-259-8409 and use the automated phone system, or speak with an operator Monday-Friday 8 AM-5 PM.
Customers who cannot log in or need assistance.
Keep confirmation number and date/time.
Office payment
Pay by check, cash or credit card at the Utility Office, 116 E. Dallas Street.
Payment proof, account help, new service and deposit questions.
Bring bill/account number and ID if discussing account details.
Mail payment
Mail a check with account details to City of Broken Arrow Utility Billing.
Routine early payment.
Mail is not safe for urgent past-due balances because payment must be received by the due date.
Yellow drop box
Use the yellow drop box in the northeast parking lot at Dallas and 1st streets, or the wall box outside Utility Billing.
After-hours check or money-order payment.
Do not drop cash. Call if the account is already delinquent or service is at risk.
Auto Pay in Water Smart
Log in, choose Auto Pay, select bank or card draft method and confirm the schedule.
Monthly automatic payment.
Check the next statement to confirm the draft date and amount.
Bank draft form
If unable to log in, complete bank draft form, attach a voided check and include both with bill payment.
Customers who prefer bank draft without portal setup.
City says Auto Pay setup may take 30-60 days after authorization is returned.
Budget billing
Apply for budget billing to pay an average of current month and previous 12 months.
Customers with big summer/winter swings.
Call 918-259-8409 before relying on it if the account has past-due or unusual usage.
Financial assistance
Contact local agencies listed by the City, including Broken Arrow Neighbors, Arms Around BA, Catholic Charities and Salvation Army.
Customers unable to pay the bill.
Each agency has its own eligibility rules; call early before disconnection.

Official payment links:

Utility Billing Payment Options Water Smart Portal Water Smart FAQs Call Billing
Payment-posting script: “My Broken Arrow utility account is [account number] for [service address]. I paid [$amount] by [Water Smart/phone/office/drop box/mail/bank draft] on [date/time]. Confirmation or check number is [number]. Can you confirm whether it posted and whether any late fee, balance forward, delinquency process or returned-payment issue remains?”

Start, Stop or Transfer Water/Sewer/Trash Service

Start new service

  • Use Services & Forms in Water Smart or visit the Utility Billing Office.
  • Submit a signed utility contract/application.
  • Show physical ID at the counter, or email/fax a copy of valid state ID as allowed by policy.
  • Pay the refundable residential deposit if required.
  • Plan for one business day of processing after the City receives application and ID confirmation.

Transfer service

  • Use Water Smart Services & Forms or contact Utility Billing.
  • Same signed-contract and ID-confirmation rule applies.
  • Give old address, new address, stop/start dates and account contact information.
  • A non-refundable $30 start/transfer initiation fee is applied to the first monthly bill.
  • Some same-day requests may have a $75 fee because requests are typically processed for next business day.

Stop service

  • Use the Water Smart stop-service request or contact Utility Billing.
  • Provide final date, forwarding address and contact information.
  • Ask how the final bill and deposit will be applied.
  • Residential deposits are non-interest-bearing and may be applied after 3 years of good credit history or against the final bill.
  • Keep final confirmation until the last bill is paid.

ID policy: Broken Arrow requires a signed contract and physical ID confirmation before opening or transferring a utility account. Customers may email the signed application and ID copy to the new-accounts email or fax it to 918-259-8215, or show ID at the counter.

New Utility Account Policy Start / Stop in Water Smart Email New Account Documents Call Before Move-In

Due Date, 10% Late Fee, Returned Payments and Reconnection Risk

Monthly bill

Broken Arrow sends a monthly bill for water, sewer, refuse, stormwater, streetlight, LifeRide or any combination of active services.

20-day minimum

The bill is due no earlier than 20 days after the billing date and is typically due the same Wednesday of each month.

10% late fee

The account becomes delinquent at 5:00 PM the day after the due date, and a 10% late fee is assessed.

$30 returned payment

A returned payment adds a $30 returned payment fee and water service could be terminated without notice.

Situation
City rule / clue
Best action
Bill received
Payment must be received in the City office by the due date shown on the bill.
Use Water Smart, phone, office or early mail/drop box payment.
Due date missed
Account becomes delinquent at 5 PM the day after the due date; 10% late fee is assessed.
Ask for updated total before paying an old bill amount.
Balance forward
The due date applies to current charges only; balance forward can be subject to delinquency process.
Call 918-259-8409 if your bill shows prior balance.
Returned payment
$30 returned payment fee is added; water service could be terminated without notice.
Repay payment plus $30 fee by cashier’s check, money order, credit card or cash.
Service interrupted for nonpayment
Deposit plus past-due amounts and other applicable fees may be required to restore service.
Call Utility Billing before paying to confirm exact restoration total.
Same-day service request
City normally processes new/transfer requests for next business day; some same-day processing may cost $75.
Submit early with signed contract and ID confirmation.
Auto Pay pending
Bank draft setup may take 30-60 days after authorization is returned.
Continue manual payments until the bill confirms draft date.
No paper bill / late mail
Water Smart can display account and bill information and set communication preferences.
Register and set email/text alerts to avoid mail delay surprises.
Past-due script: “My account is [account number]. My due date was [date], and I see a balance forward / delinquency notice / returned payment. What exact total must be paid today, including the 10% late fee, returned-payment fee, deposit or reconnection requirement, and which payment method posts fastest?”

2026 Broken Arrow Utility Rates: Water, Sewer, Trash, Stormwater, Streetlight and LifeRide

Broken Arrow’s posted rate schedule says these rates are effective October 1, 2025 through September 30, 2026. The utility bill can include more than one service line, so compare every charge before deciding a bill is wrong.

Water inside city

$6.86 per 1,000 gallons for residential and commercial service.

Water outside city

$7.84 per 1,000 gallons for residential and commercial service.

Residential sewer

$6.46 inside city and $7.51 outside city per 1,000 gallons.

Trash / stormwater

Curbside refuse pickup is $26.75; stormwater fee is $10.72.

2026 bill line
Inside city
Outside city
What it means
Residential water
$6.86 per 1,000 gallons
$7.84 per 1,000 gallons
Usage charge based on metered water.
Commercial water
$6.86 per 1,000 gallons
$7.84 per 1,000 gallons
Business water usage rate.
Residential sewer
$6.46 per 1,000 gallons
$7.51 per 1,000 gallons
Computed from water usage, with residential winter-average rules.
Commercial sewer
$7.07 per 1,000 gallons
$7.86 per 1,000 gallons
Business sewer usage rate.
Contract sewer
$7.36 per 1,000 gallons
N/A
Contract sewer classification.
Sewer flat rate with no water service
$64.10
$72.40
Applies when sewer service exists without water service.
Curbside refuse pickup
$26.75
Check account/service area
Trash collection charge on utility bill.
Extra refuse outside cart
$5.00 per bag
Same listed item
Extra bag charge; large refuse bags over 30 gallons count as two bags.
Yard waste over 20 clear bags
$5.00 per bag
Same listed item
Applies to excess yard waste.
Late set-out / return service fee
$10.50
Same listed item
Solid-waste service fee, not water usage.
Bulky pickup
$20 per cubic yard
Same listed item
Bulk trash service charge.
Refuse cart size change
$20
Same listed item
Cart change fee.
Cart add/remove
$20
Same listed item
Cart service fee.
Cart replacement
$55
Same listed item
Replacement cart charge.
Additional 96-gallon refuse cart
$7.50 per month
Same listed item
Extra refuse cart monthly charge.
Additional recycling cart
$7.50
Same listed item
Extra recycling cart charge.
LifeRide
$6.45
$7.50
Ambulance subscription/service line if active.
Streetlight fee
$2.50
Check account
Citywide streetlight construction, maintenance and repair fee.
Stormwater fee
$10.72
Check account
Stormwater maintenance and containment fee.

Residential sewer average: Broken Arrow says residential sewer charges are computed from the three-month average of monthly metered water use during December, January and February, billed in January, February and March. New accounts use a standard 9,100 gallons or actual monthly water consumption until an average can be calculated.

Utility Rates Manual of Fees Utility Rates FAQ Ask About Your Rate Class

High Bill, Water Smart Leak Alerts, Meter Data and Summer Usage

Hourly tracking

Water Smart lets customers view water use by year, two months, two weeks, one week, day and hour.

Possible Leak bars

The Track page can categorize water usage as Normal Use, Possible Leak or Data Unavailable.

AMR data

The City began installing automated meter readers in 2016 and Water Smart uses this meter data for customer insights.

Blocked meter signal

A vehicle parked over the meter can affect transmission and cause “Data Unavailable” bars.

High-bill clue
What to check first
Best next action
Usage jumps in summer
Lawn watering, pool filling, irrigation schedule, outdoor hose, sprinkler head leaks and long hot/dry periods.
Use Water Smart Track by day/hour to locate usage pattern.
Possible leak alert
Water Smart bars marked Possible Leak, continuous overnight use or unusual daily threshold notice.
Check toilets, flappers, irrigation valves, hose bibs, water softener, water heater and crawlspace.
Forecasting high bill
Communication Preferences can notify when current usage is forecasting higher than normal bill.
Set email/text notification thresholds.
Data unavailable
Meter antenna may not be transmitting because of obstruction such as a vehicle over the meter.
Clear access around the meter and call Utility Billing if data gap continues.
Payment history missing
If the Water Smart account used a different email from Paymentus, history may only start May 7, 2025.
Ask Customer Service if older Paymentus-linked history matters.
Bill total high but usage normal
Check refuse, stormwater, streetlight, LifeRide, balance forward, late fee or returned-payment fee.
Ask for a line-by-line account explanation.
Sewer seems high
Residential sewer uses winter average, not necessarily current summer irrigation use.
Ask which winter average or new-account method is on your bill.
Need conservation steps
Water Smart Recommended Actions lists many ways to reduce usage.
Open Take Action → Recommended Actions in the portal.
High-bill script: “My Broken Arrow utility account is [account number]. My bill increased from [old amount/usage] to [new amount/usage]. I checked Water Smart Track, possible leak alerts, toilets, irrigation, outdoor hoses, pool fill, meter access, sewer average and non-water bill lines. Can you help identify whether this is a leak, summer usage, sewer average, refuse/stormwater/streetlight/LifeRide, late fee or payment issue?”
Water Smart Track Water Smart FAQs WaterSmart Customer Technology Call About High Bill

Water/Sewer Line Break, Service Problem, Meter Issue and Emergency Routing

During normal hours

Call water/sewer service problem routing at 918-258-3587 or use the City’s Report an Issue route for non-emergency problems.

After hours / weekend

Call Police non-emergency dispatch at 918-259-8400 to report after-hours utility emergencies.

Call before digging

Use OKIE utility line location at 800-522-6543 or 811 before digging near water/sewer lines.

Problem
Best route
What to say
Water main break or water running in street
918-258-3587 during service hours; 918-259-8400 after hours.
“I need to report a water leak or line break at [address/cross street].”
Sewer overflow or sewer backup affecting public line
918-258-3587; after hours 918-259-8400.
“I need to report a sewer overflow at [location].”
No water / low pressure
Call Utility Billing first if account/payment related; call service problem line if neighborhood/field issue.
“Is this an account issue, main break, valve work or neighborhood outage?”
Meter signal or hourly data unavailable
Water Smart FAQ + Utility Billing.
“My Water Smart usage shows Data Unavailable; can you check meter transmission?”
Leak on private side
Check Water Smart pattern and call plumber for private plumbing.
“Water use continues overnight; I need help confirming whether it is private-side leak.”
Streetlight, trash or stormwater issue
Use City Report an Issue / My Broken Arrow Action Center route.
“This is not a billing payment issue; I need to report [streetlight/trash/stormwater] problem.”
Digging, fence, pool, irrigation or utility work
Call OKIE / 811 before digging.
“I need utility locates before digging at [address].”
Immediate danger
Call 911.
“There is an immediate safety hazard at [location].”
City Contact Routing Report an Issue Water/Sewer Service Problem After-Hours Dispatch OKIE Locate

Water Quality, Verdigris River Treatment, PFAS, Lead/Copper and Reports

Annual testing

The City says Broken Arrow performs more than 6,000 water quality tests each year and publishes Consumer Confidence Reports.

Verdigris facility

The Verdigris Water Treatment Plant was completed in 2014, cost about $70 million and can produce about 30 MGD of treated water.

Treatment process

The plant uses intake screening, pre-sedimentation, treatment basins, membrane filtration, disinfection, chloramines and fluoride treatment.

Water-quality topic
Official clue
Best action
Consumer Confidence Report
City posts 2025, 2024, 2023 and earlier CCR water quality reports.
Open the latest CCR before quoting contaminant values.
Testing volume
City says trained/licensed operators perform more than 6,000 water quality tests per year.
Use CCR and water-quality pages for current report details.
Water treatment plant
Verdigris Water Treatment Plant is described as a membrane filtration facility completed in 2014.
Use treatment page to explain source/treatment process.
Production capacity
Plant can produce about 30 million gallons per day of treated drinking water.
Use as system-capacity context, not a guarantee of daily demand.
Treatment process
Water begins at Verdigris River intake and moves through pre-sedimentation, treatment basins, membrane filtration and disinfection.
Use process steps for water-quality education.
Chloramines / fluoride
Secondary disinfection with chloramines and fluoride treatment are part of the described process.
Use official water supply/chloramination page for details.
PFAS
The Utilities navigation includes PFAS information.
Check current City PFAS page before making claims about results.
Lead and copper
City links lead/copper reporting database, requirements, steps to reduce lead and FAQs.
Use official lead/copper pages for service-line or testing questions.
Water taps
New water taps for 3/4-inch and 1-inch meters on mains 12 inches or smaller require a City-licensed plumber or ODEQ-licensed water tap contractor in good standing with the City.
Do not schedule tap work without reviewing City instructions and inspections.
Water Utilities Department Water Quality Reports Verdigris Water Treatment Plant Water Taps Instructions

Broken Arrow Utility Billing, Electric/Gas, Tulsa-Area Providers or Private Billing?

Provider check before paying: this guide is for City of Broken Arrow Utility Billing. Broken Arrow residents may also need Oklahoma Natural Gas, Public Service Company of Oklahoma, apartment submeter billing, HOA billing, private irrigation/plumbing contractors, Tulsa-area utilities or a third-party bill-pay service. Match the provider name on the bill before entering payment information.

Provider clue
Why it matters
What to do
Bill says City of Broken Arrow Utility Billing
Use Water Smart, 918-259-8409, 116 E. Dallas Street and official payment options.
Proceed with this guide.
Water, sewer, refuse, stormwater, streetlight or LifeRide
These may all appear on the City utility bill.
Separate bill lines before calling about high water use.
Natural gas
City lists Oklahoma Natural Gas for gas service setup.
Call Oklahoma Natural Gas at 800-664-5463.
Electric service
City lists Public Service Company of Oklahoma for electric setup.
Call PSO at 888-216-3523.
Apartment or landlord bill
You may be paying a landlord or billing company rather than the City directly.
Ask for master bill, billing period and meter/submeter allocation method.
Third-party payment site
May delay posting or charge extra.
Start from brokenarrowok.gov or brokenarrowok.watersmart.com.
Construction water tap
Tap work has contractor, specification and inspection rules.
Use City water tap instructions and call before hiring/scheduling work.

Before You Call the Broken Arrow Water Utility Office

Call reason
Prepare first
Ask this exact question
Payment not showing
Account number, amount, payment method, date/time, confirmation/check number.
“Has this payment posted, and does any late fee or balance forward remain?”
Water Smart login issue
Email used with old Paymentus, account number, service address, error message.
“Can you verify the email/account details needed for Water Smart registration?”
Auto Pay setup
Portal login status, bank draft form, voided check and date returned.
“Will Auto Pay start this bill or should I pay manually?”
Start or transfer service
Signed application/contract, ID, service address, move date and deposit readiness.
“Have you received my contract and ID confirmation, and what is the earliest service date?”
Stop service
Account number, stop date, forwarding address and final bill details.
“How will the final bill and refundable deposit be handled?”
Past due / returned payment
Bill, due date, balance forward, returned-payment notice and available payment method.
“What exact total must be paid today to avoid or restore service?”
High bill
Water Smart usage graph, possible leak bars, toilet/irrigation checks, bill line review.
“Is the increase from metered use, sewer average, refuse, stormwater, streetlight, LifeRide or fees?”
Water/sewer leak or overflow
Exact address, cross street, visible water/sewer condition and callback number.
“Should this be sent as a water/sewer field emergency?”

Broken Arrow Water Utility Office Map, Payment Window and Emergency Routes

Place / route
Address / phone
Use for
Utility Billing Office
116 E. Dallas Street, Broken Arrow, OK 74012
918-259-8409
Water/sewer/trash utility billing, account setup, payment, deposits, transfer/stop service, budget billing and Auto Pay questions.
City Hall main address
220 S. First Street, Broken Arrow, OK 74012
918-259-2400
General City Hall routing.
Water Smart portal
brokenarrowok.watersmart.com
Online account login, payment, usage tracking, leak alerts, communications and service forms.
Automated / phone payment
918-259-8409
Credit-card payment by automated system or operator during business hours.
Yellow drop box
Northeast parking lot at Dallas and 1st streets
After-hours check/money-order payment.
Utility Billing wall drop box
Outside Utility Billing office
Alternate check/money-order drop box.
Water/sewer service problem
918-258-3587
Report water leak or sewer overflow during service routing hours.
After-hours / weekend utility emergency
918-259-8400
Police non-emergency dispatch for after-hours water/sewer emergencies.

Broken Arrow Water Utility Office FAQ

How do I pay my Broken Arrow water utility bill online?

Use the City of Broken Arrow Water Smart portal. Water Smart lets utility customers access their account, track water use, view history, set alerts and securely pay the monthly utility bill covering water, sewer, refuse, stormwater, streetlight and LifeRide charges.

What is the Broken Arrow Water Utility Office phone number?

Call Utility Billing Customer Service at 918-259-8409, Monday-Friday, 8 AM-5 PM. For after-hours or weekend utility emergencies, call Police non-emergency dispatch at 918-259-8400.

Where is the Broken Arrow Utility Billing Office?

The Utility Billing Office is at 116 E. Dallas Street on the south side of City Hall in Broken Arrow, Oklahoma. City Hall’s main address is 220 S. First Street, Broken Arrow, OK 74012.

Can I pay my Broken Arrow utility bill by phone?

Yes. Call 918-259-8409 and use the automated phone system for credit-card payment, or speak with an operator Monday-Friday, 8 AM-5 PM.

What is Water Smart for Broken Arrow utility customers?

Water Smart is the City’s free online portal for utility customers. It helps customers view hourly water usage, review payment and usage history, set notifications for possible leaks or unusual use, pay the utility bill and submit start/stop service forms.

How do I start or transfer Broken Arrow water service?

Use the Services & Forms page in Water Smart or apply in person at the Utility Billing Office. The City requires a signed contract/application and physical ID confirmation before opening or transferring service. New or transferred service normally takes one business day after the City receives the application and ID confirmation.

What deposit is required for Broken Arrow water service?

The City lists a refundable residential utility deposit of $100 for new customers, unless waived based on a favorable credit inquiry. The non-interest-bearing deposit may be applied to the account after three years of good credit history or against the final utility bill.

What is the Broken Arrow late fee?

The account becomes delinquent at 5:00 PM the day after the due date, and a 10% late fee is assessed. A returned payment adds a $30 returned payment fee, and water service could be terminated without notice.

What are Broken Arrow water rates for 2026?

For rates effective October 1, 2025 through September 30, 2026, Broken Arrow lists residential and commercial water at $6.86 per 1,000 gallons inside city and $7.84 per 1,000 gallons outside city. Residential sewer is listed at $6.46 inside city and $7.51 outside city per 1,000 gallons.

Who do I call for a Broken Arrow water leak or sewer overflow?

Report a water leak or sewer overflow by calling 918-258-3587. After hours or on weekends, call the Police non-emergency dispatch center at 918-259-8400.

30-Second Broken Arrow Water Utility Office Checklist

Pay online: Water Smart → register/sign in → Billing → pay full utility bill → save confirmation.

Call billing: 918-259-8409, Monday-Friday, 8 AM-5 PM.

Visit: Utility Billing Office, 116 E. Dallas Street, south side of City Hall.

Drop box: yellow drop box in northeast parking lot at Dallas and 1st streets or wall box outside Utility Billing.

Start/transfer: Water Smart Services & Forms or in person; signed contract and ID confirmation required; $100 residential deposit may apply; $30 start/transfer fee appears on first bill.

Late/returned payment: delinquent at 5 PM day after due date; 10% late fee; $30 returned-payment fee.

Emergency: water leak/sewer overflow 918-258-3587; after-hours/weekend dispatch 918-259-8400.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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