Parkway UD Water Help: Pay, Log In, Call, Move Service or Report a Problem
Use this as a quick utility desk for Parkway Utility District customers in Parkway Forest, Sierra Ranch, Stonefield, and Sunrise Pines.
Start with the official Starnik/MMIA portal for account access, call MMIA for billing or service problems, and use the Tidwell Road drop box only for Parkway UD payments that match your bill.
Start Here: Exact Route by Problem
What you need |
Use this official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay or view water bill |
New white-and-blue bill, account/login details, payment method. |
Old autopay did not carry over; create a new portal account and re-enroll if needed. |
|
Register new online account |
Unique “register now” link/security code from WaterDistrict-MMIA@starnik.net or from your bill. |
The registration link is unique to your account and should not be shared. |
|
Delinquent or past-due bill |
Account number, service address, amount due, notice date, payment proof. |
MMIA says delinquent/past-due customers must call customer service. |
|
Water leak, sewer odor, discolored water, open manhole, lift-station alarm |
Exact location, cross street, when it started, safety risk, photos only if safe. |
Parkway UD says serious problems should be called to the district water operator. |
|
Start water service |
New Service Application, signed service agreement, closing documents or lease, valid ID. |
Email documents to billing@mmia.co, then call 281-651-1618 to pay required fees. |
|
Cancel water service |
Name, email, service address, phone, cancellation date. |
Submit before moving so billing does not continue after your stop date. |
|
District alerts |
Text PUD to 797979 |
Mobile phone used for district notices. |
Official MMIA page says the district uses contact info only for district news and events. |
Suspicious “water company” visitor |
Ask for MMIA ID; call security/dispatch if unsafe. |
Vehicle description, clothing, address, direction of travel. |
MMIA staff use marked vehicles/uniforms and do not ask to enter homes. |
Fast rule: if the bill is past due, do not rely only on online payment. Call 281-651-1618 and ask what payment action protects service today.
Official Parkway UD Water Contact Box
Water operator
M. Marlon Ivy & Associates, Inc.
Contact: Josh Maas
Phone: 281-651-1618
Email: billing@mmia.co
Mail: P.O. Box 9, Spring, Texas 77383
MMIA office
Office:
19333 Haude Road
Spring, Texas 77388
Office hours: Monday-Friday, 9:00 AM-5:00 PM
In-office payment: cash, check, or money order.
Parkway UD district office
District Office / PUD drop box:
12843 Tidwell Road
Houston, Texas 77044
Use for the Parkway UD drop box and district meeting location shown on the official site.
Local detail |
Official info |
Why it matters |
|---|---|---|
County / area |
Harris County, Texas; Houston-area utility district. |
Important for flood alerts, constable/security contacts, HCAD property corrections, and local public documents. |
Neighborhoods listed by MMIA |
Parkway Forest, Sierra Ranch, Stonefield, Sunrise Pines. |
Searchers can confirm they are on the right Parkway UD page before paying. |
Mission |
Parkway UD states it is committed to high-quality water and sewer service at economical costs. |
Use district site for district-level notices, meetings, public documents, water quality reports, and tax info. |
Accessibility help |
Website accessibility / alternative format help: 713-651-5691. |
Useful for residents who need website information in another accessible format. |
Pay, Login, Register or Re-Enroll Autopay
Sign in
Portal shows username and password fields, plus forgot username/password options.
New user
Use the “Sign Up” / register route with your unique security code or bill details.
Autopay
Old autopay did not carry over. Re-enroll in the new portal.
Have the right bill in hand
MMIA says the new billing system is live and customers should use the new white-and-blue bill to pay, set up automatic payments, and enroll in paperless billing.
Create or recover portal access
Use the Starnik resident portal. Existing users sign in with username/password. New users choose sign-up. Use forgot username/password if you cannot access the account.
Make the current payment manually if needed
If you were enrolled in old autopay, MMIA/ Parkway UD notices say it did not carry over to the new system. Pay the current balance manually, then re-enroll for future automatic payments.
Save proof
Keep confirmation number, paid amount, date/time, card/e-check method, and screenshot. Use it when calling customer service about posting or delinquent status.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Online / view bill |
Fastest account access, bill view, paperless billing, online payment. |
Credit-card payments may have a 3% transaction fee; e-check may have a $1.00 charge. |
|
Automatic bank draft |
Draft from bank account or credit card on bill due date. |
Residents who want recurring payment after the new portal setup. |
MMIA says previous autopay did not carry over. Re-enroll. |
Pay by mail |
Specify district name: Parkway UD. Mail to P.O. Box 9, Spring, TX 77383. |
Normal bills with enough time before due date. |
Not ideal for delinquent or cutoff-related balances. |
Pay at MMIA office |
19333 Haude Road, Spring, TX 77388. Monday-Friday, 9:00 AM-5:00 PM. |
Cash, check, or money order payment at office. |
Confirm holidays/closures before driving. |
24-hour MMIA drop slot |
Drop slot next to center set of doors at 19333 Haude Road. |
After-hours check or money order. |
Do not leave cash. |
Parkway UD drop box |
12843 Tidwell Road, Houston, TX 77044. |
District drop-box payment for Parkway UD residents. |
Use account number and district name so payment is routed correctly. |
Past-Due or Delinquent Bill: What to Do First
Call first
MMIA says delinquent or past-due bill customers must call customer service at 281-651-1618.
Ask the exact amount
Ask for the amount required today, not only the last bill amount.
Confirm protection
Ask whether online payment, office payment, or drop-box payment will protect service.
Question to ask MMIA |
Why it matters |
Write down |
|---|---|---|
“What exact amount is required today?” |
Balance may include late, returned, administrative, or service-related amounts. |
Amount, due time, staff name. |
“Which payment method posts fastest?” |
Online, mail, office, and drop box can post differently. |
Method, confirmation requirement. |
“Do I need to call back after paying?” |
Past-due accounts may need manual review or confirmation. |
Callback instruction and deadline. |
“Was autopay stopped by the Starnik transition?” |
Old automatic payments did not carry over to the new system. |
Whether you must re-enroll and when recurring payments begin. |
Do not guess: if the account is past due, call before relying on a mailed check or late-night online payment. Ask what protects service today.
Start New Parkway UD Water Service
Required documents
- New Service Application PDF.
- Signed service agreement.
- Closing documents or signed lease agreement.
- Valid driver license or ID.
- Email package to billing@mmia.co.
After emailing
- Call 281-651-1618.
- Ask what required fees are due.
- Confirm start date.
- Ask how to create the Starnik portal account.
- Ask whether trash setup is separate.
Official new-service route:
Cancel Water Service or Move Out
Form details
MMIA’s cancel form asks for name, email, service address, contact phone number, and cancellation date.
Before submitting
Pick the correct final service date. Save the form confirmation and keep your forwarding contact details ready.
Autopay users
Ask whether recurring payments must be removed from the Starnik portal after final billing.
Moving scenario |
What to do |
Helpful question |
|---|---|---|
Selling a home |
Cancel service around closing date and confirm final bill routing. |
“Will the final bill go to me, title company, or forwarding address?” |
Leaving a rental |
Use cancellation date from lease/move-out plan. |
“Do you need landlord or management confirmation?” |
Switching responsible party |
Outgoing and incoming customers should coordinate start/cancel dates. |
“Will there be a gap or overlap in billing?” |
Water or Sewer Problem: Call the Operator
Water leak
Call 281-651-1618 for serious water leaks and water service issues.
Sewer odor / open manhole
Call MMIA for sewer odor, open manhole, and lift station alarms.
Discolored water
Report location, color, tap affected, time started, and whether neighbors are affected.
Problem |
Say this |
Have ready |
|---|---|---|
Street leak or main break |
“Water is flowing at [address/cross street]. It started around [time].” |
Nearest address, direction of water, road hazard, photos if safe. |
No water / low pressure |
“My address has no water/low pressure. Neighbors are/are not affected.” |
Service address, start time, all taps vs one tap, nearby work. |
Sewer odor / backup |
“There is sewer odor/backup at [location].” |
Inside/outside, floor drain/toilet/manhole, safety risk. |
Open manhole |
“There is an open manhole at [location].” |
Road/sidewalk location, cover missing or shifted, hazard level. |
Lift station alarm |
“A lift station alarm is sounding/flashing near [location].” |
Exact station/location and whether there is odor/overflow. |
Safety note: do not enter standing water, open manholes, lift-station areas, or wastewater-affected spots. Report the location and stay clear.
Security, Constable and Fake Water-Worker Warning
Fake worker warning
Parkway UD posted that MMIA vehicles are marked and staff uniforms are clearly marked with the MMIA logo. Operational staff never asks for entry into a home.
Contract constable
Parkway UD lists contract constable services through Harris County Constable Precinct 3.
24-hour phone: 281-471-4797
Dispatch note
The community advisory also lists dispatch available 24/7 at 713-274-2500.
Parkway UD Neighborhoods and Locality Check
Neighborhood / area |
Why it matters |
Useful check |
|---|---|---|
Parkway Forest |
Listed by MMIA as a neighborhood included in Parkway UD. |
Confirm the district name on your bill before paying. |
Sierra Ranch |
Listed by MMIA as a Parkway UD neighborhood. |
Use Parkway UD/MMIA links, not a nearby district with a similar name. |
Stonefield |
Listed by MMIA as a Parkway UD neighborhood. |
Use the Tidwell Road district office/drop box only if your bill says Parkway UD. |
Sunrise Pines |
Listed by MMIA as a Parkway UD neighborhood. |
Sign up for PUD text alerts if you want local district notices. |
Houston / Harris County area |
District notices reference Harris County flood planning, constable services, and local public records. |
Use Harris County and HCAD contacts for county/tax/property issues, not water billing. |
Trash and Recycling Details Parkway UD Customers Ask About
Provider
Best Trash, LLC
19430 FM 1093 Road
Richmond, TX 77407
Phone: 281-313-2378
Email: customerservice@besttrashtexas.com
Pickup days
Trash: Wednesday and Saturday.
Recycling: Saturday.
Place trash and recyclables at curb by 7:00 AM.
Holiday rule
If regular collection falls on New Year’s Day, Independence Day, or Christmas Day, collection occurs on the next scheduled day.
Trash topic |
Official guideline |
Practical note |
|---|---|---|
Trash cans |
Resident-supplied trash cans between 30-50 gallons. |
Best Trash will not empty trash from other companies’ containers. |
Trash bags |
Bags must not exceed 30 gallons or 40 pounds. |
Place bags inside trash cans or at curb. |
Trash limit |
Maximum of 2 trash cans, each no more than 50 gallons. |
Large cleanouts may need special collection. |
Heavy trash |
Collected every scheduled collection day. |
Limit of 2 large items per collection day. |
Yard waste |
Trees/shrubs/brush no larger than 4 inches diameter, 4 feet long, tied in bundles under 40 pounds. |
Oversized limbs may be skipped. |
Carpet |
Up to 1 room of carpet, cut less than 4 feet wide and tied in bundles under 40 pounds. |
Put out on garbage collection day. |
Freon appliances |
Refrigerators/freezers/Freon items must be drained and accompanied by a bill verifying service. |
Federal-law note appears in district guidance. |
Not accepted |
Dirt, sod, mulch, rocks, bricks, tile, concrete, tires, batteries, motor oil, cooking oil, sheetrock, insulation, construction debris, hazardous materials, contractor waste. |
Do not hide gasoline, motor oil, paint, or liquids in non-visible containers. |
Recycling |
Paper/cardboard, plastics 1-5 and 7, aluminum/tin cans, glass all colors. |
Remove caps, liquids, and food; flatten cardboard. |
Special collection |
Email district name, address, and pictures to customerservice@besttrashtexas.com. |
Ask for pricing before placing extra bulk items out. |
Water Quality Report, Public Documents and Records
Water quality reports
Parkway UD’s Resource Center lists current and prior Water Quality Reports, including recent report links.
Public documents
The Resource Center includes rate order, annual financial reports, tax orders, energy consumption reports, grease flyer, and conservation material.
Public information request
For Texas Public Information Act records, contact Norton Rose Fulbright US LLP at 713-651-5100.
Searcher question |
Best answer |
Official route |
|---|---|---|
Where is the latest water quality report? |
Use Parkway UD Resource Center or MMIA CCR page. |
|
Where is the rate order? |
Parkway UD posts Rate Order under Public Documents / Information. |
|
Where are meeting minutes? |
Use Meeting Documents / Accessible Format pages. |
|
Where are flood or district notices? |
Use Parkway UD homepage/news and sign up for alerts. |
Tax Payment vs Water Bill: Do Not Mix Them
Important: Parkway UD water bills are handled through MMIA/Starnik. Parkway UD property tax payments are handled separately through Assessments of the Southwest.
Task |
Correct office |
Phone / detail |
|---|---|---|
Water bill payment |
MMIA / Starnik portal |
|
Parkway UD tax bill |
Assessments of the Southwest, Inc. |
|
Tax payment fee |
Official Payments Corp. tax card processing |
District page lists 2.5% convenience fee for tax credit-card payments. |
Property name/address/ownership correction |
Harris County Appraisal District |
13013 Northwest Freeway, Houston, TX 77040; 713-957-7800 |
Mortgage company paying taxes |
Send statement to mortgage company |
Write your mortgage account number on the statement. |
District Alerts, Flood Notices and Resident Updates
Text alerts
Text PUD to 797979 to receive district text alerts.
Email alerts
Use the email sign-up link on the MMIA Parkway UD district page.
Flood planning
Parkway UD shared the Harris County Flood Resilience Plan survey and notes the plan is being developed for residents across Harris County.
Why sign up? Utility district alerts can matter during billing transitions, water notices, severe weather, flood planning, service work, public meetings, and neighborhood advisories.
Map: Parkway UD District Office and Payment Drop Box
Location |
Address |
Use for |
|---|---|---|
Parkway UD District Office / PUD drop box |
12843 Tidwell Road, Houston, TX 77044 |
District meeting location and Parkway UD payment drop box shown on official site. |
MMIA office |
19333 Haude Road, Spring, TX 77388 |
Pay at office Monday-Friday 9:00 AM-5:00 PM; cash, check, money order; 24-hour check/money-order drop slot. |
MMIA mailing address |
P.O. Box 9, Spring, TX 77383 |
Mail payments; specify Parkway UD district name. |
Best Trash |
19430 FM 1093 Road, Richmond, TX 77407 |
Trash/recycling service questions. |
Assessments of the Southwest |
5 Oaktree Street, Friendswood, TX 77546 |
Parkway UD tax bill questions, not water billing. |
Parkway Utility District Water FAQ
What is the Parkway Utility District water bill login?
Use the MMIA Starnik Resident Portal at mmia.starnik.net. The portal includes sign in, sign up, forgot password, and forgot username options.
Who operates Parkway UD water service?
M. Marlon Ivy & Associates, Inc. is listed as the district water operator. Call 281-651-1618 for billing, delinquent accounts, leaks, sewer odor, discolored water, open manholes, and lift-station alarms.
What is the Parkway UD water phone number?
The main water operator/customer service number is 281-651-1618.
Where is the Parkway UD payment drop box?
Payments can be made at the PUD drop box located at 12843 Tidwell Road, Houston, Texas 77044.
Where can I pay in person?
MMIA lists office payment at 19333 Haude Road, Spring, TX 77388, Monday-Friday, 9:00 AM-5:00 PM, with cash, check, or money order accepted.
Can I pay by mail?
Yes. Specify Parkway UD as the district name and mail payment to P.O. Box 9, Spring, Texas 77383.
Did old autopay carry over to the new billing system?
No. Parkway UD/MMIA notices say previous automatic payments in the old billing system did not carry over. Customers need to create a new portal account and re-enroll.
What email should I watch for portal registration?
Watch for WaterDistrict-MMIA@starnik.net. The notice says the email includes instructions and a unique encrypted security code or register link.
What if my bill is past due?
Call customer service at 281-651-1618. MMIA specifically says delinquent or past-due bill customers must call customer service.
How do I start new Parkway UD water service?
Complete the New Service Application, signed service agreement, closing documents or signed lease, and valid driver license or ID. Email them to billing@mmia.co, then call 281-651-1618 to pay required fees.
How do I cancel water service?
Use MMIA’s cancel service form. Have your name, email, service address, contact phone number, and cancellation date ready.
What neighborhoods are in Parkway UD?
MMIA lists Parkway Forest, Sierra Ranch, Stonefield, and Sunrise Pines as neighborhoods included in Parkway UD.
Who handles Parkway UD trash service?
Best Trash, LLC handles trash and recycling. Call 281-313-2378 or email customerservice@besttrashtexas.com.
What are Parkway UD trash pickup days?
Trash is collected every Wednesday and Saturday. Recycling is collected every Saturday. Items should be placed at the curb by 7:00 AM.
Where is the water quality report?
Use the Parkway UD Resource Center or MMIA CCR page for current and prior water quality reports.
Who do I call for suspicious people claiming to be water workers?
Ask for MMIA identification and marked vehicle confirmation. Parkway UD lists Harris County Constable Precinct 3 contract services with a 24-hour phone number of 281-471-4797, and the advisory also lists dispatch at 713-274-2500.
Is this the official Parkway UD website?
No. This is an informational guide. Confirm live account balance, payment status, fees, notices, service changes, and emergency instructions with Parkway UD, MMIA, or the official Starnik portal.
30-Second Parkway UD Checklist
Pay/login: use mmia.starnik.net, new white-and-blue bill, unique registration code, and re-enroll autopay.
Past due: call 281-651-1618 before relying on online payment, mail, or drop box.
Emergency/problem: call MMIA for leaks, sewer odor, discolored water, open manhole, or lift-station alarm.
Start service: application + service agreement + closing docs/lease + valid ID → billing@mmia.co → call to pay fees.
Trash: Best Trash, Wednesday/Saturday trash, Saturday recycling, curb by 7:00 AM.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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