Ormond Beach Utility Desk: Pay, Log In, Call, Move Service or Report Trouble
Use this guide like a fast utility counter. Pick the problem, use the official city route, prepare the right account details, and avoid late fees, wrong portals, slow posting, or emergency misrouting.
Start Here: One-Minute Action Board
Searcher need |
Use this official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay bill or log in |
Account number, customer number if shown, billing ZIP, payment card, amount due. |
Scheduled payment does not change your due date. You still need an extension if paying after due date. |
|
Billing question |
Service address, account number, bill copy, confirmation number, notice date. |
Ask one direct question: balance, posting, login, extension, transfer, leak, or final bill. |
|
Water/sewer/road emergency |
Address, cross street, issue type, when it started, safety risk. |
This number is available 24/7 for water, sewer, and road emergencies. |
|
Mail payment |
City of Ormond Beach Utility Billing, P.O. Box 217, Ormond Beach, FL 32175-0217 |
Check or money order, account number on memo line. |
Mail is not the best route near a late fee or disconnection deadline. |
Pay in person |
Ormond Beach City Hall, 22 South Beach Street, Ormond Beach, FL 32174 |
Cash, check, or credit card; ID and bill if possible. |
Office hours are Monday-Friday, 8:00 AM-5:00 PM. |
After-hours drop box |
City Hall parking lot drive-by drop box |
Check or money order only. |
Drop-box payments are credited the following business day. Do not leave cash. |
Start water service |
Address, ID, move date, owner/tenant status, contact email. |
The city says the start-service application can be submitted in person, by email, or by mail. |
|
Report non-emergency concern |
Location, photo, description, contact details. |
Use emergency phone for urgent water, sewer, road, leak, or fallen-tree hazards. |
Fast warning: if your bill is past due, do not rely only on “schedule payment.” The city payment portal says scheduled payment does not change the due date, and city policy allows late fees/disconnection when accounts remain unpaid.
Official Numbers, Address, Email and Service Area
Finance & Utility Billing
Address:
22 South Beach Street
Ormond Beach, FL 32174
Phone: 386-610-0450
Email: ubonline@ormondbeach.org
Hours: Mon-Fri, 8 AM-5 PM
24/7 Emergency
Call: 386-610-0700
Use for water leaks, sewer backup, road emergency, fallen tree in roadway, or urgent Public Works field issue.
Locality
City: Ormond Beach
County: Volusia County
State: Florida
The city also provides water services to areas north of city limits on the peninsula and mainland. Call Utility Billing to apply outside city limits.
Office / service |
Official contact |
Use for |
|---|---|---|
City Hall main line | General City Hall routing. | |
Utility Service / Billing | Bill, login, start service, transfers, finals, account questions. | |
Accounts Payable | Vendor/payment routing, not residential utility bill help. | |
Finance Reports | Finance reporting questions. | |
Purchasing | City purchasing/vendor questions. | |
Solid Waste Contract Manager | Collection and disposal program questions. | |
Public Works | 501 North Orchard Street, Ormond Beach, FL 32174 • 386-610-0700 | Water/sewer/road emergencies and Public Works routing. |
Pay or Log In Without a Posting Mistake
Online
Make one-time payments or set up recurring credit-card payments through the official municipal online payments portal.
Telephone
Call Utility Billing at 386-610-0450 for one-time credit card payment help.
City of Ormond Beach Utility Billing
P.O. Box 217
Ormond Beach, FL 32175-0217
In person
City Hall, 22 South Beach Street. Cash, check, or credit card listed by the city.
Open only the city payment portal
Use the official City of Ormond Beach utility payment page. Avoid ad-style bill-pay sites and search-result copies.
Match your account before paying
Check account number, customer name, service address, billing ZIP, current balance, prior balance, and due date.
Understand scheduled payment
If you schedule a card payment after the due date, that does not change the due date. Request an extension separately if you cannot pay on time.
Save proof
Keep the confirmation number, payment date/time, amount, last four card digits, email receipt, and screenshot.
Official billing links:
Late Fee, Disconnection, Reconnection and Extensions
Situation |
Official rule / amount |
Best action |
|---|---|---|
Monthly billing cycle |
City utility bills are rendered monthly. |
Call promptly if you do not receive a bill. |
Long billing period |
If the billing period exceeds 31 days and you believe it pushed you into a higher rate tier, contact customer service promptly. |
Compare bill days and usage tier before assuming a leak. |
Late fee |
10% late fee on balances not paid within 20 days from billing date. |
Pay by the prior business day if late-fee date falls on weekend/holiday. |
Office payment credit |
Payments received in finance office before 2:00 PM are credited same day; after 2:00 PM are credited next business day. |
Do not wait until after 2 PM if service is at risk. |
Drop-box payment |
Check/money order drop-box payments at City Hall are credited the following business day. |
Use online/phone/in-person if next-business-day posting is too late. |
Delinquent account |
Any bill not paid within 30 days of billing date is delinquent and subject to disconnection without further notice. |
Call before paying if you already have a prior balance. |
Reconnection charge |
$15 during 7:00 AM-4:30 PM Monday-Friday; $50 after 4:30 PM, weekends, or holidays. |
Ask whether reconnect can happen same day and whether after-hours fee applies. |
Collection fee at door |
$15 collection fee if a city employee arrives to disconnect and payment is then made. |
Do not wait for field visit; resolve prior balance earlier. |
After-hours emergency service call |
After-hours emergency calls requiring a home service call can result in a $50 service charge. |
Use emergency number for true urgent issues, not billing questions. |
Extension request |
Portal FAQ says extension requests are not granted by phone; email customerservice@ormondbeach.org with name, address, account/customer numbers, and planned pay date. |
Send email before due date and wait for approval. |
2026 Residential Utility Rates Users Actually Search For
The city says these are residential rates and to call 386-610-0450 to verify rates/services for a particular location, multiple living units, or commercial accounts.
Service |
Inside city monthly rate |
Outside city monthly rate |
Plain-English note |
|---|---|---|---|
Water base rate | $18.45 from 0-2,000 gallons | $27.67 from 0-2,000 gallons | Base water charge covers the first tier. |
Water additional usage | $4.38 per 1,000 gallons between 3,000-6,000 gallons | $6.57 per 1,000 gallons between 3,000-6,000 gallons | Watch this tier when usage rises. |
Water conservation usage | $5.20 per 1,000 gallons for 7,000 gallons and over | $7.80 per 1,000 gallons for 7,000 gallons and over | High-use tier; leaks and irrigation can push bills here. |
Sewer base rate | $22.83 from 0-2,000 gallons | $34.25 from 0-2,000 gallons | Sewer may rise with metered water use. |
Sewer additional usage | $5.87 per 1,000 gallons over 2,000 gallons | $8.81 per 1,000 gallons over 2,000 gallons | Useful when checking a high bill. |
Garbage basic residential | $27.26 | Not available | Biweekly service; extraordinary services may add charges. |
Recycling | $7.65 flat monthly | Not available | Residential curbside recycling. |
Stormwater | $9.00 flat monthly | Not available | Separate stormwater line item. |
Effluent reuse | $16 flat monthly where available | Applies where available | Reclaimed water is for irrigation only. |
Waste Pro note | Call 386-788-8890 for extraordinary garbage service details | — | Other charges may apply to extraordinary services. |
Start, Transfer, Final Bill or Change Mailing Address
Start service
- Use the Utility Services Application route.
- Submit in person, by email, or by mail.
- Have service address, move date, ID, owner/tenant status, and contact details.
- Call Utility Billing if outside city limits on peninsula or mainland areas.
Final / transfer
- Notify Utility Customer Services for account finals, service transfers, or temporary disconnection.
- You remain responsible for charges until you notify customer services.
- $15 service charge applies for service transfers or returning vacation reconnection.
- Ask whether deposit, balance, or reconnect charges apply.
Mailing address change
Call Utility Customer Services or mail the request to:
Utility Customer Services
Finance Department
City of Ormond Beach
P.O. Box 217
Ormond Beach, FL 32175
High Water Bill: Leak, Meter and Usage Checks
Meter check
City leak guide says check the meter before and after a two-hour period when no water is used. If it changes, you probably have a leak.
Toilet dye test
Put food coloring in the tank. If color appears in the bowl within 15 minutes without flushing, there is a leak.
Common causes
Leaking toilet flappers, dripping faucets, and other leaking valves are common household leak sources.
Big warning
A constantly running toilet can waste 6,000 gallons or more every day.
Question |
Official city detail |
Action |
|---|---|---|
How much does routine use add? | Showers: 5-10 gallons per minute; toilet: 7 gallons per minute; washing machine: 40 gallons per large load; dishwasher: 12 gallons per run. | Compare household activity before assuming billing error. |
Where is the meter? | Most meters are in boxes in the ground near the curb. | Open carefully; wipe glass if dirty. |
How do I read it? | Meters measure in gallons; read like an odometer except the stationary zero on the right. | Compare beginning/end readings. |
What is the triangle dial? | Triangular dial near center spins even with extremely low flow. | If it moves while all water is off, suspect a leak. |
Can the meter be wrong? | City guide says meters under 10 years old have tested accurately within plus/minus 3%; aging meters almost always underreport. | Check leaks first before assuming overread. |
Where does city responsibility end? | City provides service/maintenance up to and including the meter; after water exits the meter, it enters the customer-owned system. | Customer is responsible for assessing/repairing private plumbing after the meter. |
Can leaks lower the bill? | The city has a Customer Adjustment Request resource linked from the low-flow/rebate area. | Ask Utility Billing what proof is required before assuming adjustment eligibility. |
Low-Flow Toilet Rebate: $50 Details
Who may qualify
- City of Ormond Beach residential, commercial water, or sewer customer.
- Replacing existing toilets installed before 1994.
- Toilet must be installed at the property receiving a City of Ormond Beach utility bill.
- Homes built after 12/31/1993 are not eligible.
Rebate amount and proof
- $50 rebate per eligible low-flow toilet.
- Maximum two rebates per residence or per commercial unit.
- Original sales receipt must be dated within six months of application.
- Receipt should list manufacturer and model.
- Removed toilet cannot be reused and must be disposed of properly.
Mail rebate paperwork to: City of Ormond Beach Finance Department, 22 South Beach Street, Ormond Beach, Florida 32174.
Drinking Water, Boil Notices, Pipe Inventory and Lead
Water source
The Water Treatment Plant treats groundwater from the Upper Floridan Aquifer using lime softening and reverse osmosis for the public water supply.
Boil notices
Precautionary boil-water notices are issued during scheduled maintenance and/or when a distribution leak causes substantial pressure loss. Affected residents receive door-hangers, and notices are posted to city news flashes.
Usually lifted
The city says boil-water notices are usually lifted after 48 hours, and affected residents are notified.
Concern |
Official detail |
User action |
|---|---|---|
Water quality report | City posted the 2025 Water Quality Report on June 1, 2026. | Use the current Drinking Water Quality Report link for the latest annual report. |
Lead/copper history | Pipe Inventory page says drinking water has been regularly tested for lead and copper since 1992 and levels have consistently remained below action limits. | Review the Pipe Inventory Program if your property material is unknown. |
Why pipe inventory exists | EPA strengthened lead-service-line regulations in January 2021; utilities must inventory service-line materials. | Check inventory details if you own an older property. |
How to test service-line material | City lists magnet, penny/key, smartphone/camera, and internet access. | Locate line, magnet test, scratch test, tap test, upload/report details if requested. |
Where service line enters | Typically at exterior hose bib connection, garage, utility area, or another entry point. | Photograph the pipe near the shutoff valve if asked. |
Commercial backflow | Commercial properties must annually inspect backflow prevention devices and submit compliance reports online through BSI Online. | Commercial customers should track annual inspection deadline. |
Reclaimed / Reuse Water and Irrigation
What reuse water is
Reclaimed water is treated and disinfected wastewater used for irrigation, reducing Floridan aquifer withdrawals and saltwater-intrusion risk.
Where reuse service exists
Current service area includes North & South Peninsula, parts of Breakaway Trails and Hunter’s Ridge, and part of North Beach Street south of Melrose Avenue.
Flat residential charge
Residential reclaimed-water service is a flat monthly charge: $16 standard service area, $8 West Ormond Utilities District, where available.
Reuse topic |
Official detail |
User action |
|---|---|---|
Annual reuse volume | City says its reclaimed-water system provides over 1 billion gallons annually to city customers. | Use reuse water only according to service and watering schedule. |
Bulk customers | Oceanside Country Club and Tomoka Oaks Golf Club are listed as bulk service customers. | Bulk users should verify metered rate/rules directly. |
Other reuse locations | Parks, commercial facilities, roadway medians along portions of S. Ridgewood Avenue and Nova Road are serviced by reuse. | Check if your neighborhood has availability before applying. |
Establish reuse service | Prepare a permit application with Building Department at 22 S. Beach Street, Room 104. | Owner or contractor may apply; inspection is needed after connection. |
Connection/application | Connection charge/application fee listed as $215 / $30. | Ask permit technicians to confirm current charge and availability. |
Sewer, Wipes, Smoke Testing and Garbage Lines on the Bill
Sewer “don’ts”
- Do not flush “disposable” wipes.
- Do not pour cooking oil or grease into drains.
- Do not flush medications.
- Use trash or proper disposal routes to protect plumbing and city sewer pipes.
Smoke testing
The city uses smoke testing to find inflow and infiltration from leaky manholes, open sewer cleanouts, cracks, faulty joints, roots, and damaged connections.
If smoke enters a home, it usually indicates a plumbing or floor-drain problem that should be addressed by a certified plumber.
Service |
Official detail |
User note |
|---|---|---|
Water Reclamation Facility | Permitted to treat 8 MGD of wastewater from the sewer collection system. | Much captured water is recycled into reclaimed/reuse water. |
Residential solid waste | Residential solid waste pickup twice per week; yard waste once per week. | Monthly residential solid waste fee listed as $27.26. |
Recycling | Curbside collection once per week; newspaper/magazines, aluminum cans, steel/tin cans, rinsed plastic, and old corrugated cardboard listed. | Glass is no longer collected in recycling and must be placed in solid waste container. |
Yard waste | Residential yard waste is collected Wednesdays for hand piles, bags, and cans. | Contractor-generated debris must be removed by the contractor under city ordinance. |
Collection schedule split | West of Nova Road: Tuesday/Friday solid waste. East of Nova Road: Monday/Thursday solid waste. Yard waste: Wednesday citywide. | Place items curbside by 7:00 AM on collection day. |
Map: Ormond Beach Utility Billing / City Hall
Use City Hall for in-person utility payments, customer-service documents, transfer/final questions, and Building Department reuse-service permit routing.
Location |
Address |
Use for |
|---|---|---|
Ormond Beach City Hall / Utility Billing | 22 South Beach Street, Ormond Beach, FL 32174 | In-person payment, billing questions, customer service, City Hall routing. |
Utility Billing mailing address | P.O. Box 217, Ormond Beach, FL 32175-0217 | Mail check or money order utility payments. |
Finance mailing address | P.O. Box 277, Ormond Beach, FL 32175 | Finance/Utility Billing mailing address shown in city directory. |
Building Department | 22 S. Beach Street, Room 104, Ormond Beach, FL 32174 | Reuse-water service permit/application help. |
Public Works | 501 North Orchard Street, Ormond Beach, FL 32174 | Public Works service area; emergency number 386-610-0700. |
Ormond Beach Water Utility FAQ
What is the Ormond Beach water bill phone number?
Call Utility Service / Billing at 386-610-0450 for water bill, login, payment, start service, transfer, final bill, or account questions.
What number do I call for a water or sewer emergency?
Call 386-610-0700. The city lists this number as available 24/7 for water, sewer, and road emergencies.
Where do I pay my Ormond Beach utility bill online?
Use the official City of Ormond Beach Municipal Online Payments utility billing portal. It supports utility account access and online payments.
Can I schedule a payment after my due date?
You can schedule a payment with a card, but the payment portal says this does not change your due date. You may still be subject to late fees or disconnection unless an extension is approved.
How do I request a payment extension?
Email customerservice@ormondbeach.org with your name, address, account and customer numbers if available, and the date you plan to pay. The portal FAQ says extensions are not granted by phone.
What is the Ormond Beach Utility Billing address?
In-person utility billing is at Ormond Beach City Hall, 22 South Beach Street, Ormond Beach, FL 32174. Mail payments to City of Ormond Beach Utility Billing, P.O. Box 217, Ormond Beach, FL 32175-0217.
What are Ormond Beach Utility Billing hours?
Utility Billing hours are Monday through Friday, 8:00 AM to 5:00 PM. Holiday schedules may change office availability.
How much is the late fee?
The city lists a 10% late fee on balances not paid within 20 days from the billing date.
When can water be disconnected for non-payment?
The city says bills not paid within 30 days of the billing date are delinquent and subject to disconnection without further notice.
How much is reconnection?
Reconnection charges are listed as $15 during 7:00 AM-4:30 PM Monday-Friday and $50 after 4:30 PM, weekends, or holidays.
How do I check if I have a leak?
Check your meter before and after two hours of no water use. If the reading changes, you probably have a leak. You can also place food coloring in the toilet tank and wait 15 minutes without flushing.
Does Ormond Beach offer a toilet rebate?
Yes. The low-flow toilet rebate program lists a $50 rebate per eligible toilet, maximum two per residence or unit, for replacing pre-1994 toilets. Homes built after 12/31/1993 are not eligible.
Where does the city’s water come from?
The Water Treatment Plant treats groundwater from the Upper Floridan Aquifer using lime softening and reverse osmosis.
What areas may have reclaimed water?
Reuse service includes North & South Peninsula, parts of Breakaway Trails and Hunter’s Ridge, a portion of North Beach Street south of Melrose Avenue, and some parks, commercial facilities, medians, and golf-course users.
Is this the official City of Ormond Beach website?
No. This is an informational utility guide. Confirm live balance, due dates, notices, fees, service status, and emergency instructions with the official City of Ormond Beach pages or Utility Billing.
30-Second Ormond Beach Utility Checklist
Pay/login: official portal → account details → billing ZIP → confirmation number.
Billing help: 386-610-0450, ubonline@ormondbeach.org, 22 S. Beach Street.
Emergency: 386-610-0700 for water, sewer, or road emergency, 24/7.
Late bill: 10% late fee after 20 days; delinquent after 30 days; extension must be requested separately.
High bill: meter two-hour test, toilet dye test, faucet/flapper checks, customer-side repairs after meter.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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