Odessa Water Utilities 2026: Bill Pay, Login & Phone

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Odessa TX • bill pay • login • phone • rates • emergency leaks • ECUD note

Odessa Water Utilities Quick Desk: Pay, Login, Call, Report or Start Service

Use this guide like a billing counter: choose your exact problem, use the official portal or phone number, prepare the right account details, and know when to call Billing, Utilities, Water Distribution, ECUD, or the West Odessa Water Project team.

One-Time Payment Customer Portal Login Call Billing Leak / Sewer Emergency

Start Here: What Are You Trying to Do?

Billing phone432-335-3204
Billing office411 W. 8th St, City Hall 1st Floor
Water leaks432-368-3561
After-hours emergency432-335-3318
Searcher intent
Use this official route
Have ready
Important detail
Pay without logging in
Paymentus One-Time Payment
Account number from bill, email, payment method.
All fields required unless marked optional. Payment type is “Utility Bill.”
Login/register
Paymentus Customer Portal
Email and password, or account number for new registration.
Portal says registered users can view past bills, set paperless billing, manage AutoPay, and pay multiple accounts.
Pay by phone
432-335-3204
Customer Number and Account Number from bill.
Press 1 for English or 6 for Spanish, then 1 for Account Information. Pay by card or personal check.
Payment plan
bcemail@odessa-tx.gov
Name, account number or address, phone, issue description.
City page says allow up to five days for a response.
Start new service
New Utility Service Agreement
ID, lease or closing disclosure, W-9 if applicable, begin date.
Owner deposit shown as $30 on bill; rental deposit shown as $125 on bill; commercial is to be determined.
Leak, broken line, meter box water
432-368-3561
Address, cross street, issue type, photos only if safe.
Water Distribution handles leaks, sewer backups, pressure, meter box leaks, and discolored water questions.
After-hours sewer/water emergency
432-335-3318
Exact location, safety risk, whether neighbors are affected.
Use outside normal hours for urgent water or sewer emergencies.
West Odessa / ECUD account
Ector County Utility District
ECUD account details, address, service area check.
ECUD is separate from City of Odessa billing. ECUD phone: 432-381-5525.

Quick rule: If your bill is from the City of Odessa, use City Billing or Paymentus “odes.” If your bill is from Ector County Utility District, use ECUD. West Odessa customers should not guess the portal because City of Odessa, ECUD, and project-related water routes can be different.

Official Numbers, Addresses and Hours

💳

Billing & Collection

Phone: 432-335-3204

Email: bcemail@odessa-tx.gov

Address:
411 W. 8th Street
City Hall – 1st Floor
Odessa, TX 79761

🕘

Billing Hours

In-person: Monday-Friday, 8:00 AM-4:30 PM

Drive-thru: Monday-Friday, 7:30 AM-4:30 PM

Phone: Monday-Friday, 8:00 AM-5:00 PM

Kiosk: Open 24/7 on the south side of City Hall.

🏢

Utilities Department

Phone: 432-335-4627

Address:
119 W. 4th Street
Municipal Plaza – 4th Floor
Odessa, TX 79761

Hours: Monday-Friday, 8:00 AM-5:00 PM

Department / place
Phone
Address / location
Use for
City main line
432-335-3200
411 W. 8th Street, Odessa, TX 79761
General City of Odessa routing if you do not know the department.
Billing & Collection
432-335-3204
411 W. 8th Street, City Hall – 1st Floor
Bill pay, customer portal help, account balance, rates, service agreement, payment plan.
Utilities Department
432-335-4627
119 W. 4th Street, Municipal Plaza – 4th Floor
Water service questions, taste/odor notice questions, water quality comments.
Utilities Administration
432-335-4625
Utilities Department
Requests for water leaks, broken water lines, sewer backups, low pressure, meter lids, hydrants, taste/odor/discoloration.
Water Distribution
432-368-3561
City of Odessa Utilities
Water leaks, sewer backups, low water pressure, meter box leaks, discolored water.
After-hours sewer/water emergency
432-335-3318
Emergency dispatch route
Urgent water or sewer trouble after office hours.
Engineering Division
432-335-3242
City Engineering
Who is working in the alley/street or right-of-way project questions.
Water Treatment Plant
432-368-3544
811 W. 42nd Street, Odessa, TX 79761
Treatment plant operations and source/treatment context.
Laboratory Services
432-368-3536
817 W. 42nd Street – Gate 2
Drinking-water and wastewater sample testing questions; contract required before samples are accepted.
Bob Derrington Water Reclamation Plant
432-563-2107
9600 S. County Rd 1325, Odessa, TX 79766
Wastewater treatment and reuse plant location.
Pretreatment / liquid waste
432-563-0791 / 432-563-3417
Derrington Plant / Pretreatment Division
Grease traps, sand traps, liquid waste haulers, Ector County pretreatment questions.

Bill Pay and Login: Exact Steps

One-time payment

  • Open the One-Time Payment Portal.
  • Choose Utility Bill.
  • Enter account number as shown on your bill.
  • Enter email and re-enter email for confirmation.
  • Save the confirmation number before closing.

Customer portal

  • Open the Customer Portal.
  • Log in with email and password.
  • Register if you do not already have portal access.
  • Use portal features for past bills, eBill, AutoPay, and multiple accounts.

Phone payment

  • Call 432-335-3204.
  • Press 1 for English or 6 for Spanish.
  • Press 1 for Account Information.
  • Enter Customer Number and Account Number.
  • Press 1 for card or 2 for personal check.
Payment method
Official detail
Best for
Do not miss
Online one-time payment
Paymentus asks for account number and email. No registration needed.
Fast bill payment when you have the bill/account number.
Keep confirmation number and email receipt.
Customer Portal login
Paymentus portal supports registration, past bills, paperless billing, AutoPay, and multiple accounts.
People who want repeat access and account management.
Use the “odes” Paymentus portal, not the Odessa, Missouri portal.
Pay by phone
Call 432-335-3204 and follow prompts.
Phone users who have Customer Number and Account Number.
Ask Billing if a phone payment protects service on a past-due notice.
City Hall kiosk
South side of City Hall; open 24/7; accepts cash, check, or card using account number.
After-hours physical payment.
Bring the bill/account number. Save receipt.
In person
City Hall walk-up windows Monday-Friday, 8 AM-4:30 PM; pay with cash, check, or card.
Users who need staff help or a receipt.
Billing office is at 411 W. 8th Street, City Hall 1st Floor.
Payment plan
Email bcemail@odessa-tx.gov with name, account number or address, phone, and issue description.
Past-due bill or temporary difficulty.
Allow up to five days for a response; call if shutoff is urgent.

Delinquent fee: City payment page says a 5% fee is added to accounts unpaid 25 days after the billing date. If you received a notice, call Billing before choosing a slow payment method.

Payment-posting script: “I paid account [account number] for [service address] on [date/time] through [portal/phone/kiosk/in person]. Confirmation number is [number]. Can you confirm it posted and whether any amount remains due?”

Start City Utility Service: What the Form Actually Asks For

The City’s Utility Service Agreement is for water, sewer, and refuse/trash service. Have documents ready before opening the form so you do not lose progress.

Documents to prepare

  • Valid Driver’s License or ID.
  • Lease/Rental agreement if renting.
  • Closing Disclosure if owner.
  • W-9 if applicable.

Form fields

  • Customer name and mobile number.
  • Property service address.
  • Home number if applicable.
  • Email address.
  • Date to begin service.
  • Mailing address.

Deposits shown on form

  • Own: $30 deposit on bill.
  • Rent: $125 deposit on bill.
  • Commercial: to be determined.
  • Services: water, sewer, refuse/trash.
  • Service type: residential, commercial, industrial.

Meter access rule: the agreement says customers must grant City access to meters, not obstruct or tamper with meters, and meters are City property that may only be turned on/off by authorized City personnel except in emergencies.

Official service form:

New Utility Service Agreement Billing & Collection

Odessa Water, Sewer, Stormwater and Trash Billing Facts

Meter reading

Meters are read once a month at different times depending on your area.

Billing unit

Water use is billed per 1,000 gallons.

Read meter

Read left to right. The City says it does not count the last three digits.

Outside city

Outside-city rates are 1.5 times higher than inside-city rates.

Common charge/search
Official detail to know
How to use it
Inside city 3/4-inch residential minimum
$22.94 for first 2,000 gallons.
Most simple residential estimates start here, then add tiered usage, sewer, stormwater, trash, fees/taxes if applicable.
Inside city senior residential 3/4-inch minimum
$14.20 for first 2,000 gallons.
Confirm eligibility with Billing before assuming senior/disability rate applies.
Inside city residential usage above 2,000 gallons
$6.39 per 1,000 gallons for 3,000-10,000; $7.35 for 11,000-20,000; $7.54 for 21,000-50,000; $7.71 above 50,000.
Use this to check whether a high bill is caused by usage tier jump.
Energy surcharge
$0.1133 per 1,000 gallons of water used.
Small line item but useful when matching the City’s example calculation.
Sewer minimum inside city
Minimum service charge up to 2,000 gallons shown as $14.99 for the first tier table.
Sewer is separate from water and can be a major part of the bill.
Sewer usage above 2,000 gallons
Inside-city tiers shown as $3.43, $2.96, $3.41, $3.94 and industrial $4.18 per 1,000 gallons by range/class.
Compare your sewer line item to actual usage and customer class.
Stormwater fee
Residential tiers listed from $1.85 to $2.25 based on impervious coverage.
A fixed stormwater line may appear even when water usage is low.
Residential trash inside city
Residential 1-3 units listed at $23.99 per unit per month plus sales tax.
Odessa utility bills may include refuse/trash, not only water and sewer.
New residential sewer average
New residential accounts listed at $53.27/month based on a 7,000-gallon average; senior/disability $41.85.
The average is calculated from December, January, and February usage and assigned each April 1.
High-bill math script: “My account class is [residential/senior/multi/commercial], meter size is [size], current use is [gallons], and I am inside/outside city limits. Can you walk me through water, sewer, stormwater, trash, surcharge, delinquent fee, and any deposit or adjustment?”

Leaks, Low Pressure, Sewer Backup or Discolored Water

🚨

Water Distribution

Call: 432-368-3561

Use for water leaks, sewer backups, low pressure, meter box water, and discolored water.

🌙

After-hours emergency

Call: 432-335-3318

Use after normal hours for urgent sewer or water emergencies.

🧰

Utilities Admin

Call: 432-335-4625

Also takes customer requests for water/sewer repairs and utility service questions.

Problem
What the City says / useful answer
What to tell them
Low water pressure
Possible causes include meter cutoff not fully open, faulty meter, service-line crimp, area leak, isolated valves, or water softener restriction.
Address, all taps or one area, neighbors affected, softener bypass test, time started.
Water from meter box
City FAQ says water coming from a meter box could be a sign of a possible leak.
Do not open/tamper. Call 432-368-3561 and give exact location.
Discolored water
Possible causes include iron/manganese from the main supply line, repairs, or valve maintenance.
Which taps, hot/cold, color, odor, time, nearby work, photo in clear glass.
Sewer backup
Water Distribution oversees sewer backups and can determine whether it is a City issue or homeowner responsibility.
Fixture affected, basement/floor drain/toilet, neighbors affected, plumber findings if any.
Alley/right-of-way work
City FAQ says contractors notify Engineering when doing work in right-of-way alleys and streets.
Call Engineering at 432-335-3242 with alley/street location.
“City side” of sewer line
City FAQ says plumbers use “City Side” to mean from property line to City main in right-of-way; homeowner is responsible for maintaining sewer facilities from City main to point of use, but approved contractors must perform work past property line in the right-of-way.
Call Billing at 432-335-3204 for how to get repairs done.

Safety: For sewer backups, stop unnecessary water use, keep children and pets away, avoid wastewater contact, and document the issue only when safe.

City of Odessa vs ECUD vs West Odessa Water Project

This section prevents one of the biggest user mistakes: using the wrong water provider or payment portal.

Area / customer type
Likely route
Phone / link
What to check
City of Odessa water/sewer/refuse customer
City Billing & Collection / Paymentus “odes” portal.
432-335-3204 / Portal
Bill logo, account number, City Hall address, Paymentus odes URL.
Outside City Limits but City service
City service may apply, but rates and terms can differ.
432-335-3204
City agreement says outside-city quantities may be limited after satisfying City needs; rates are 1.5x higher.
Ector County Utility District / West Odessa
ECUD account and ECUD payment route.
ECUD website / 432-381-5525
ECUD address: 1039 North Moss Ave, Odessa, TX 79763. Emergency after hours: 432-257-2631.
West Odessa clean water project inquiry
West Odessa Water Project team.
Project website / 432-653-6521
Ector County received $17 million; Phase 1 construction listed June 1, 2026-June 1, 2027.
ECUD new project connection
Project survey / approval / work order / letter of intent / plumber connection.
West Odessa Water Project
County installs service line/meter to property line; homeowner hires plumber from meter to house.

West Odessa note: ECUD says it receives water from the City of Odessa, so citywide water taste/odor notices may also matter to ECUD customers. Billing and emergency contacts can still be different.

Water Quality, Taste/Odor, Source Water and Testing

2025 report

PWS No.: TX0680002

The report says Odessa buys untreated water from CRMWD and provides annual drinking-water information required by EPA.

Source water

Majority is surface water from Lake Ivie, Lake Thomas, and Lake Spence. Ward and Martin County wells may be used as needed.

Water questions

Utilities: 432-335-4627

EPA Safe Drinking Water Hotline: 800-426-4791

Question in user’s mind
Useful answer from official sources
Action
Is Odessa water safe during taste/odor notices?
The City’s 2026 alert said drinking water remained safe and met state and federal standards while naturally occurring minerals from CRMWD supply caused temporary taste/odor.
Call Utilities at 432-335-4627 for current service questions.
Who supplies Odessa raw water?
Colorado River Municipal Water District supplies untreated water; City treats it before distribution.
For CRMWD questions during taste/odor notices, the City listed CRMWD at 432-267-6341.
What lakes are used?
2025 report lists Lake Ivie, Lake Thomas, and Lake Spence; Water Treatment page says Lake Ivie is the main source most of the year.
Check CCR and City alerts for current source and testing details.
How often is water tested?
The 2026 taste/odor FAQ says Utilities tests water several times each day during that event.
Report taste, odor, discoloration, tap location, time, and address.
Lead concern
2025 report says flushing tap 30 seconds to 2 minutes can reduce exposure after water sits, and information is available from EPA.
Use cold water for drinking/cooking; ask about service-line inventory.
Service-line inventory
2025 report says users can search by address and see lead, non-lead, galvanized requiring replacement, or unknown status; homes built after 1988 should not contain lead because lead pipes were banned in Texas starting July 1, 1988.
Check the City’s Lead Service Line Dashboard link from the water quality report.
Water loss
2025 report lists produced water 7,702,545,079 gallons, metered water 7,495,423,280 gallons, water losses 154,333,637 gallons, and lost-water percentage 2.69%.
Use this for system context, not individual bill disputes.

Official water-quality links:

Water Quality Reports 2025 Water Quality Report PDF 2026 Taste/Odor Alert EPA Lead Info

How Odessa Water and Wastewater System Works

Water Treatment Plant

  • Located in Ector County.
  • Purchases untreated water from CRMWD.
  • Treats up to 55 million gallons per day.
  • Treats about 9.5 billion gallons annually.
  • Uses coagulation, flocculation, sedimentation, filtration, pH adjustment, and disinfection.

Water Distribution

  • Serves about 46,000 customers.
  • Uses nearly 800 miles of water lines.
  • Repairs hydrants, replaces water lines, changes meters, and operates valves.
  • Connects new homes and businesses to the water system.

Wastewater Collection

  • About 600 miles of sewer lines.
  • Wastewater flows to Bob Derrington Water Reclamation Plant.
  • Crews clean sewer lines, inspect with TV cameras, repair manholes, and replace lines.
  • New homes and businesses connect through the sewer system.
Facility / division
Official details
User relevance
Bob Derrington Water Reclamation Plant
Located in Midland County; treats about 7.3 million gallons of wastewater daily; reuse includes energy work, golf courses, parks, and Memorial Gardens pond.
Useful for wastewater, reuse, pretreatment, grease trap, sand trap, liquid waste questions.
Pretreatment Division
Inspects grease traps, sand traps, and liquid waste haulers across Ector County.
Restaurants, car washes, haulers, and commercial users should call 432-563-0791 or 432-563-3417.
Laboratory Services
TCEQ-approved and National Environmental Laboratory Accreditation Program recognized lab.
Drinking-water samples accepted Monday-Thursday 8:00 AM-3:30 PM; non-drinking water samples Monday-Thursday 8:00 AM-2:00 PM; contract required.
Three elevated towers
The Water Treatment page says Odessa has three elevated water towers to store water and help keep steady pressure.
Pressure issues can be localized; call Water Distribution if your area has low pressure.

Lower the Bill: Odessa-Specific Conservation Facts

Running toilet

Can waste up to 3,000 gallons per day. Fixing leaks can save about 7,000 gallons and $31 yearly.

Showerhead

One WaterSense showerhead can save 2,700 gallons per person per year; family of four: about 10,800 gallons.

Overwatering

City says most Odessa lawns are overwatered by 30%.

Sprinklers

Broken sprinklers can waste 6,300 gallons per month; a tune-up can save 25,000 gallons and $113 yearly.

Quick fix
Official Odessa number / point
What to do this week
Tap off while brushing
Saves about 8 gallons/day, about 2,900 gallons/year and $13.
Start with bathroom sinks where kids brush.
Shorter showers
Two minutes shorter for family of four saves about 8,000 gallons/year and $36.
Use a timer for one week.
Lawn watering
Cutting back to 1 inch/week can save 15,000 gallons and $68/year.
Run sprinklers in the morning to reduce evaporation.
Mulch / xeriscape
Can cut watering in half, saving about 10,000 gallons and $45/year.
Prioritize sunny beds and dry edges first.
Check bill spikes
City recommends checking bills for sudden spikes that may signal a leak.
Compare this month’s gallons to the prior month and same month last year.
Odessa Conservation Tips Water Conservation & Drought Plan PDF

Map: Billing Office, Utilities and Key Water Locations

Location
Address
Use for
Billing & Collection / City Hall
411 W. 8th Street, City Hall – 1st Floor, Odessa, TX 79761
In-person pay, billing questions, service agreement, kiosk on south side of City Hall.
Utilities Department
119 W. 4th Street, Municipal Plaza – 4th Floor, Odessa, TX 79761
Utilities Department office and water service questions.
Water Treatment Plant
811 W. 42nd Street, Odessa, TX 79761
Water treatment operations.
Laboratory Services
817 W. 42nd Street – Gate 2
Drinking-water and non-drinking-water sample drop-off by official schedule.
Bob Derrington Water Reclamation Plant
9600 S. County Rd 1325, Odessa, TX 79766
Wastewater treatment, reuse, pretreatment/liquid waste contact.
ECUD
1039 North Moss Ave., Odessa, TX 79763
Ector County Utility District customers and West Odessa utility billing route.

Odessa Water Utilities FAQ

What is the Odessa water bill phone number?

For City of Odessa Billing and Collection, call 432-335-3204. For Utilities Department questions, call 432-335-4627. For leaks and water distribution problems, call 432-368-3561.

How do I pay my Odessa water bill online?

Use the Paymentus One-Time Payment Portal for quick pay or the Paymentus Customer Portal to log in/register. You need the account number from your bill.

Can I pay without creating an account?

Yes. The One-Time Payment Portal lets you pay without registering. It asks for account information and an email address for confirmation/payment problem notices.

Where is the Odessa utility billing office?

Billing and Collection is at 411 W. 8th Street, City Hall – 1st Floor, Odessa, TX 79761. In-person hours are Monday-Friday, 8:00 AM-4:30 PM.

Does Odessa have a 24/7 payment kiosk?

Yes. The City says the kiosk is on the south side of City Hall, open 24/7, and accepts cash, check, or card using your account number.

What number do I call for a water leak or sewer backup?

Call Water Distribution at 432-368-3561. After hours, call the sewer and water emergency number at 432-335-3318.

Why is my Odessa water bill high?

Check gallons used, customer class, meter size, inside/outside city rate, tier jump above 2,000 gallons, sewer, stormwater, trash, delinquent fee, leaks, toilets, sprinklers, and payment adjustments.

How are Odessa water meters read?

The City says meters are read once a month, water is measured per 1,000 gallons, meters are read left to right, and the last three digits are not counted.

How do I start water, sewer and trash service in Odessa?

Use the City’s Utility Service Agreement form. Prepare a valid ID, lease/rental agreement or closing disclosure, W-9 if applicable, service address, start date, mailing address, and contact details.

Is West Odessa the same as City of Odessa water billing?

Not always. ECUD is a separate utility district with its own contact and payment options. ECUD phone is 432-381-5525 and emergency after-hours number is 432-257-2631.

30-Second Odessa Utility Checklist

Pay: Paymentus One-Time Payment or Customer Portal → account number → email → confirmation number.

Call billing: 432-335-3204; in-person at 411 W. 8th Street, City Hall 1st Floor.

Report leaks: 432-368-3561; after-hours sewer/water emergency 432-335-3318.

Start service: use the Utility Service Agreement; prepare ID, lease/closing disclosure, W-9 if applicable, start date, and deposit expectation.

Wrong-provider check: City of Odessa ≠ ECUD. West Odessa users should confirm whether the bill is City, ECUD, or project-related.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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