Midway Water Bill Pay, Login and Phone Help
Looking for “Midway Water Utilities”? The official local utility name is Midway Water System, Inc. in Gulf Breeze, Florida. Use this page to pay, log in, register, call the office, start service, check a late bill, read your meter, or handle low pressure and leak questions.
Fast Answer Board
Need |
Use this official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay without logging in |
Customer number and PIN printed on the utility bill. |
Quick Pay is for paying now without full login. |
|
Log in to account |
Email and password. |
Login can show billing history, autopay, saved methods, multiple accounts, and account tools. |
|
Register online |
Email, strong password, customer number, PIN, name/phone. |
Your email becomes the login. |
|
Call customer service |
Account number, service address, bill, payment proof. |
Call if your bill has not arrived by the 12th. |
|
Visit, mail, or drop payment |
4971 Gulf Breeze Parkway, Gulf Breeze, FL 32563-9286 |
Bill stub, ID, payment method, account number. |
Drop box is 24 hours, but no cash in drop box. |
Wrong Midway? |
Check the city/state and bill logo. |
Bill name, address, account format. |
This page is for Midway Water System in Gulf Breeze, Santa Rosa County, Florida. |
Payment safety: use the official Midway PayUB portal or the payment instructions on your latest bill. Do not pay a random “Midway water” result until the customer number, PIN, utility name, and service address match your bill.
Official Contact, Address and Office Details
Office / mailing address
Midway Water System
4971 Gulf Breeze Parkway
Gulf Breeze, FL 32563-9286
Use this for office visits, mail payments, and bank-draft form returns.
Office and drive-up hours
Office: Monday-Friday, 8:00 AM-4:00 PM
Drive-up: Monday-Friday, 7:00 AM-4:00 PM
Drop box: available 24 hours beside the drive-up window.
Locality: Midway Water System is in Gulf Breeze, Santa Rosa County, Florida. Santa Rosa County’s outside-agencies utility list also identifies Midway Water System with phone 850-932-5188.
Pay or Log In: Exact Steps
Find your Customer Number and PIN
PayUB says the customer number and PIN are printed on your utility bill. Use those for Quick Pay or registration.
Open the official Midway PayUB portal
Go to midway.payub.com/Login. Confirm the page says Midway Water System.
Choose Quick Pay or Login
Use Quick Pay for a one-time payment without login. Use Login if you registered with email and password.
Save proof
Before closing the screen, save the confirmation number, date, amount, payment method, and screenshot.
Portal option |
What it does |
Best for |
What can go wrong |
|---|---|---|---|
Quick Pay |
Pay now without logging in. |
Fast bill payment with customer number and PIN. |
Wrong account number or PIN can block payment. |
Login |
Access saved account features. |
Viewing billing history, managing autopay, saved payment methods, alerts, and multiple accounts. |
If password fails, use “Find my password” rather than creating duplicate accounts. |
Register |
Create a PayUB account using email/password, customer number, PIN, and profile details. |
New users who want paperless billing, alerts, usage history, or autopay. |
Use the bill’s exact customer number and PIN. |
Contact link |
Routes back to Midway Water System contact page. |
Payment issue, missing bill, PIN problem, account issue. |
Have your bill and service address ready before calling. |
Billing Calendar, Late Fee and Shutoff-Risk Details
Meter read
The meter is read on the last business day of the month.
Bill processed
Bills are processed on the 8th and mailed no later than the 10th.
No bill by 12th?
Midway says to contact the office if you have not received your bill by the 12th.
Late charge
Payments are due by the 23rd. A 10% late charge is posted to all balances on the 24th.
Locked meter warning: Midway’s payment page states meter tampering is a third-degree misdemeanor under Florida Statute 812.14. If water was turned off and locked for non-payment and the meter is tampered with, the account could be charged up to $125.
Situation |
What to do |
Ask the office |
|---|---|---|
Bill did not arrive |
Call 850-932-5188 after the 12th. |
“Can you confirm the amount due, due date, and mailing address?” |
Past due before the 24th |
Pay before the late charge posts. |
“Will this payment post before late fees are applied?” |
Late after the 24th |
Pay the full balance, including late charge if already posted. |
“What exact amount restores my account to current status?” |
Water locked for non-payment |
Do not touch the meter. Call the office. |
“What amount and payment method are required before service can be restored?” |
All Payment Methods Midway Lists
Payment method |
Allowed / listed by Midway |
Use when |
Important rule |
|---|---|---|---|
Online payment |
You want fast payment, login tools, autopay, saved methods, or billing history. |
Use customer number and PIN from bill for Quick Pay or registration. |
|
Cash |
Accepted at office/drive-up. |
You need same-day in-person payment. |
No cash in the 24-hour drop box. |
Money order / certified check / cashier’s check |
Accepted. |
Cash-only accounts, returned-payment history, or secure payment. |
Keep receipt and account record. |
Personal check |
Accepted unless account is noted cash only. |
Normal accounts in good standing. |
Midway does not accept third-party checks. |
Automatic bank draft |
Available by request form and voided check. |
You want recurring payment and fewer late fees. |
Return the request form with a voided check to the office. |
Mail |
Midway Water System, 4971 Gulf Breeze Parkway, Gulf Breeze, FL 32563-9286. |
Normal bills with enough mailing time. |
Not ideal if the 23rd due date is near. |
Night deposit box |
Beside the drive-up window; available 24 hours. |
After-hours check, money order, certified/cashier’s check. |
No cash payments in the box. |
Cash-only account rule: Midway says any residential or commercial account with 3 returned checks or Electronic File Transfers within a 12-month period must pay by cash, money order, or certified cashier’s check for 12 months.
Official payment links:
Start Service: Application, ID and Deposit
Homeowner
- Complete service application.
- Provide valid driver’s license or picture ID.
- Prepare $50 homeowner deposit.
- Prepare $25 application fee.
Renter
- Complete service application.
- Provide valid driver’s license or picture ID.
- Prepare $75 renter deposit.
- Prepare $25 application fee.
Commercial account
- Complete commercial service request.
- Prepare business/contact details.
- Commercial applications require a $75 deposit.
- Call before opening if meter status is unknown.
High Bill, Leak, Low Pressure or Meter Question
Meter location
Midway says water meters are outside, usually in the right of way near the street.
Leak check
Watch the red flow-indicator dial, wait at least 15 minutes without using water, then check if it moved.
Toilet test
Add food coloring to the tank, do not flush, wait 15-20 minutes. Color in bowl means a leak.
Meter test
Midway will test/inspect by request. If accurate, $25 testing fee applies; if not accurate, the fee is waived.
Problem |
First check |
Next action |
|---|---|---|
Sudden low pressure at one fixture |
Check that fixture and indoor plumbing. |
Likely home-side plumbing; contact plumber if other taps are normal. |
Low pressure at all faucets |
Ask neighbors if they have the same issue. |
If neighbors are affected, call Midway Water System. |
Meter dial moves with no water used |
Check faucets, toilets, irrigation, hose bibs. |
Repair visible leak, then repeat meter test. |
Slow/intermittent leak suspected |
Repeat meter check overnight or across a longer no-use window. |
Document readings and time gap before calling. |
Toilet dye appears in bowl |
Flapper/valve area likely leaking. |
Repair parts are usually inexpensive; flush after test to avoid staining. |
Meter accuracy concern |
Request meter test/inspection. |
Ask whether the $25 fee applies if meter is within accuracy limits. |
Rates and Late Charges Users Search For
Midway posted rate changes effective June 1, 2024. Use these as a quick estimate only; always verify the latest bill and official notice before disputing or budgeting.
Residential usage |
Posted rate |
Quick note |
|---|---|---|
Minimum bill, 0-2,000 gallons | $16.00 | Base residential tier shown in 2024 notice. |
2,001-6,000 gallons | $6.48 per thousand | Common normal-use tier. |
6,001-20,000 gallons | $7.10 per thousand | Watch for irrigation/leaks. |
20,001-40,000 gallons | $7.43 per thousand | High-usage review recommended. |
40,001-50,000 gallons | $8.10 per thousand | Check irrigation, pool fill, leak, or broken line. |
50,001 gallons and above | $8.44 per thousand | Call if usage is unexpected. |
Commercial usage |
Posted rate |
Quick note |
|---|---|---|
Minimum bill, 0-2,000 gallons | $23.40 | Base commercial tier shown in 2024 notice. |
2,001-6,000 gallons | $7.10 per thousand | Small business/common tier. |
6,001-20,000 gallons | $7.75 per thousand | Compare with prior months. |
20,001-40,000 gallons | $8.14 per thousand | Monitor fixtures/equipment. |
40,001-50,000 gallons | $8.92 per thousand | Check for operational leaks. |
50,001 gallons and above | $9.40 per thousand | Review large changes quickly. |
Late fee: Payments are due by the 23rd. Midway says a 10% late charge is posted to all balances on the 24th each month.
Boil Water Notice, Low Pressure and Water Safety
Check “What’s New”
Midway uses its news page for notices such as precautionary boil water notices, rescissions, water-main work, and rate changes.
Boil notice example
Past notices on Midway’s site included affected streets/subdivisions and boil instructions until samples were cleared.
When rescinded
Rescission notices state that repairs and bacteriological survey/testing showed the water was safe to drink.
Notice / issue |
What to check |
What to do |
|---|---|---|
Precautionary boil water notice |
Affected streets, subdivision, date, boil duration, rescission status. |
Follow the latest Midway notice, not old social media screenshots. |
Water main repair |
Whether water was off, pressure dropped, or a boil notice followed. |
Wait for official rescission before normal consumption if notice applies. |
Low pressure |
One fixture vs whole house vs neighborhood issue. |
If multiple homes are affected, call Midway Water System. |
Health concern |
Symptoms, vulnerable household members, notice area. |
Contact your physician or Florida Department of Health – Santa Rosa County for health-related concerns. |
Water Quality: Source, Chlorine and Testing Context
Why chlorine is used
Midway’s FAQ explains chlorine is used as an effective disinfectant to kill harmful bacteria and that federal law requires disinfection.
Why lines are flushed
Flushing keeps water fresh in low-flow or dead-end areas, restores chlorine, and may occur after main breaks or repairs.
Regional water source
The Gulf Breeze Regional report says source water is purchased from FRUS and ECUA; FRUS is owned and operated by the City of Gulf Breeze, Midway Water System, and Holley-Navarre Water System.
Question |
Useful answer |
Where to route it |
|---|---|---|
Why does my water smell/taste like chlorine? |
Chlorine is used for disinfection. Levels and taste can vary after flushing or repairs. |
Call Midway if unusual odor persists or neighbors are affected. |
Why are crews flushing? |
Flushing can refresh low-flow areas, restore chlorine residual, or follow line repairs. |
Check Midway notices or call the office. |
Where does the regional water come from? |
Regional sources include FRUS and ECUA, drawing from the Sand and Gravel Aquifer. |
Use Gulf Breeze Regional Water Quality Report for deeper source details. |
Lead concern? |
Regional report recommends flushing pipes and using certified filters if concerned. |
Contact the utility listed on your bill for account-specific testing questions. |
Health concern during notice? |
Use official notice instructions and contact health professionals for medical questions. |
Florida Department of Health – Santa Rosa County. |
Local Utility Confusion: Make Sure You Have the Right Provider
Santa Rosa County has several water providers. A Gulf Breeze-area address may not always be Midway Water System. Match the logo, service address, phone, account number, and biller before paying.
Provider / agency |
Official phone listed by Santa Rosa County |
Why it matters |
|---|---|---|
Midway Water System |
This article’s main provider: Gulf Breeze, FL, 4971 Gulf Breeze Parkway. |
|
City of Gulf Breeze Utility Services |
Nearby provider; do not pay Midway if your bill is City of Gulf Breeze. |
|
Holley-Navarre Water System |
Nearby provider and FRUS participant. |
|
South Santa Rosa Utility System |
Nearby utility route; check your bill before selecting portal. |
|
Florida Department of Health – Santa Rosa County |
Health/septic-related questions, not normal Midway billing. |
|
Sunshine State One Call |
Call before digging, fencing, trenching, irrigation, or landscaping excavation. |
Midway Water System Map and Office Visit Prep
Place |
Address / contact |
Use for |
|---|---|---|
Midway Water System office |
4971 Gulf Breeze Parkway, Gulf Breeze, FL 32563-9286 |
Office visit, mail payment, drive-up, service application, bank draft form, billing help. |
Drive-up window |
Same office location |
Listed drive-up hours: 7:00 AM-4:00 PM, Monday-Friday. |
Night deposit box |
Beside the drive-up window |
24-hour drop box. Do not deposit cash. |
Santa Rosa County / health questions |
Florida Department of Health – Santa Rosa County: 850-983-5200 |
Health-related concerns, septic-related agency questions, local health routing. |
Before visiting: bring the bill, account number, service address, ID, payment method, notice letter, and screenshots/confirmation numbers for online-payment problems.
Midway Water Utilities FAQ
What is the official Midway Water Utilities phone number?
For the Gulf Breeze, Florida provider, call Midway Water System at 850-932-5188.
What is the official Midway Water System address?
The office and mailing address is Midway Water System, 4971 Gulf Breeze Parkway, Gulf Breeze, FL 32563-9286.
How do I pay my Midway water bill online?
Use the official Midway PayUB portal. Quick Pay uses the customer number and PIN printed on your utility bill.
How do I register for the Midway water login?
Open the PayUB registration page, enter your email and password, then enter your customer number and PIN from your bill, followed by profile details.
When is the Midway water bill due?
Midway says payments are due by the 23rd. A 10% late charge is posted to all balances on the 24th each month.
When are Midway water bills mailed?
Midway says meters are read on the last business day of the month, bills are processed on the 8th, and bills are mailed no later than the 10th. Call if you have not received the bill by the 12th.
Can I pay in person or by mail?
Yes. Pay at or mail to 4971 Gulf Breeze Parkway, Gulf Breeze, FL 32563-9286. The drive-up window opens at 7:00 AM Monday-Friday, and the night deposit box is available 24 hours.
Does Midway accept personal checks?
Midway lists personal checks unless the account is noted cash only. It does not accept third-party checks.
What is a cash-only account?
Midway says an account with 3 returned checks or Electronic File Transfers within 12 months must pay by cash, money order, or certified cashier’s check for 12 months.
How much is the deposit to start service?
Midway’s FAQ lists a $75 deposit for renters, $50 deposit for homeowners, a $25 application fee, and a $75 deposit for commercial applications.
Where is the water meter?
Midway says water meters are outside, usually in the right of way near the street.
How do I check for a leak?
Observe the red flow-indicator dial on the meter, wait at least 15 minutes without using water, then check whether it moved. For toilets, add food coloring to the tank, wait 15-20 minutes without flushing, and check whether color appears in the bowl.
Will Midway test my meter?
Yes. Midway says it will test or inspect a meter upon request. If the meter is within accuracy limits, a $25 testing fee applies; if not, the fee is waived.
Why is my water pressure low?
Check whether one fixture, the whole house, or neighbors are affected. If all faucets and neighbors are affected, call the Water System because it may involve a main break or high demand.
Is this the official Midway Water System website?
No. This is an informational guide. Confirm live balances, due dates, notices, payment status, fees, and service rules with Midway Water System or the official PayUB portal.
30-Second Midway Water Checklist
Pay: customer number + PIN from bill → official PayUB portal → save confirmation.
Call: 850-932-5188 → have account number, address, bill, and proof ready.
Due date: pay by the 23rd → 10% late charge posts on the 24th.
Start service: application + photo ID + deposit + $25 application fee.
High bill: check outdoor meter red dial, toilets, faucets, irrigation, and neighbor pressure before calling.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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