Monarch Water Utilities 2026: Bill Pay, Login & Phone

by
Monarch Utilities I L.P. • Texas Water Co • bill pay • login • phone • outages

Monarch Water Utilities Help Desk: Pay, Log In, Call or Report a Water Issue

Searching “Monarch Water Utilities” usually means you need the current Texas Water Co / Texas Water Utilities route. Monarch Utilities I L.P. is one of the older Texas utility names now handled under Texas Water Utilities/Texas Water Co customer systems.

Use the cards below to pay safely, avoid scam bill-pay sites, find the right phone number, check outages, handle a disconnection notice, start or stop service, and understand high usage before calling.

Open WaterSmart / My Account Call Texas Water Co Emergency Help Monarch Service Areas

Fast Answer Board

Current brand routeTexas Water Co / Texas Water Utilities
Customer service830-312-4600
Older TWU line866-654-7992
Business hoursMon-Fri 8:00 AM-4:30 PM CT
User intent
Official route
Prepare first
Important detail
Pay bill / login
WaterSmart Customer Portal
Account number from bill, service address, payment method, email/phone.
WaterSmart lets customers view usage, pay, set alerts, and receive leak-style notifications.
Make online payment
Billing & Payments
Balance, due date, account number, card/ACH details.
ACH/EFT through portal, AutoPay or Pay By Text is listed with no transaction fee.
Card / digital wallet fee
Web, IVR, AutoPay, Pay By Text
Payment amount and fee estimate.
Processing fee listed: 2.95% of transaction amount or $1.95, whichever is greater.
Pay by phone
844-798-0492
Account number and card details.
Texas Water Co lists a $0.75 IVR fee plus 2.95% credit card fee.
Customer service
830-312-4600 / customerservice@txwaterco.com
Name, service address, account number, issue summary.
Email requests should include subject, service address, and brief description.
After-hours emergency
830-312-4600, Option 4
Subdivision, callback number, email, issue type.
Use for no water, major leak, or outage not shown on service alerts.
Mail check
The Texas Water Company, PO Box 733390, Dallas, TX 75373-3390
Remittance coupon and account number on check.
Mail processing may take 5-7 business days. Do not mail cash.
Start / stop service
Start/Stop Services
Move date, address, account details, new/old mailing address.
Existing service questions go to customerservice@txwaterco.com; new development goes to newservice@txwaterco.com.

Brand-name warning: your bill may still show Monarch Utilities I L.P. or Texas Water Utilities in older tariff/account contexts, but the current customer-care route may use Texas Water Co, WaterSmart, or Nexus Water Group branding. Match your account number and service address before paying.

Official Numbers, Email and Mailing Details

☎️

Texas Water Co customer service

Phone: 830-312-4600

Email: customerservice@txwaterco.com

Hours: Monday-Friday, 8:00 AM-4:30 PM, excluding holidays.

🌙

After-hours emergency

Call: 830-312-4600, then choose Option 4.

Use only for urgent service-area issues such as no water, major leak, or outage not listed on the alerts page.

📬

Mailing addresses

Payment remittance:
The Texas Water Company
PO Box 733390
Dallas, TX 75373-3390

Business mailing only:
P.O. Box 1742
Canyon Lake, TX 78133

Email faster: include a clear subject line, your name, service address, account number, brief issue, and a phone number where you can be reached during 8:00 AM-4:30 PM business hours.

Bill Pay and Login: Pick the Safest Route

Portal login

WaterSmart

Register with your water bill account number as the registration code.

One-time payment

Billing & Payments

Use official payment links only.

Phone payment

844-798-0492

IVR fee and card fee may apply.

Near shutoff?

Pay through the fastest official method, save confirmation, then call customer service.

Payment method
Official details
Best for
Do not miss
Customer portal / WaterSmart
View usage, manage bill, make payment, update communication settings, set alerts.
Most account tasks and recurring management.
Use bill account number as registration code; keep email/phone current for alerts.
ACH / EFT
Listed as no transaction fee when using Customer Portal, AutoPay, or Pay By Text.
Monthly recurring users who want lower payment cost.
Confirm enrollment before assuming autopay is active.
Credit/debit/digital wallet
Accepted options include Apple Pay, Google Pay, PayPal, PayPal Credit, Venmo, and credit/debit card.
Fast online payment.
Processing fee listed as 2.95% or $1.95, whichever is greater.
Western Union cash/debit
Authorized locations listed include HEB, Walmart, Walgreens, and Brookshire Bros.
Cash/debit in-person users.
Bring utility bill; company may appear as “The Texas Water Company.” Posted next business day.
Mail
Send check to The Texas Water Company, PO Box 733390, Dallas, TX 75373-3390.
Normal bill with enough time.
Include remittance coupon, write account number, do not staple/tape, do not mail cash.
Phone / IVR
844-798-0492 listed for pay-by-phone.
Quick automated phone payment.
Listed fee: $0.75 IVR plus 2.95% credit card fee.
Payment posting script: “I paid account [number] for [service address] on [date/time] by [method]. Confirmation number is [number]. Can you confirm it posted and whether my service is protected?”

Past-Due, Disconnection Notice or Reconnection

Late payment

Texas Water Co lists a 10% penalty if an account is not paid in full by the bill due date.

Disconnected service

Full past-due payment is required. A $25 reconnection fee is listed for non-payment reconnection.

Restore timing

Service restoration after non-payment is during business hours only and may take up to 36 hours after full payment is posted.

Situation
Do this first
Then do this
You received a notice
Locate account number, due date, disconnect date, and total due.
Pay by fastest official route and save confirmation.
Payment is within 5 business days of disconnect date
Use portal/card/eCheck or phone route rather than mail.
Call customer service to confirm payment and service status.
Already disconnected
Pay full past-due balance and reconnection fee.
Contact customer service to schedule reconnection.
After business hours
Paying after-hours does not guarantee same-night reconnection.
Reconnection is performed during regular business hours.
Dispute bill amount
Contact customer service for review.
A reasonable payment based on prior 12-month average usage may be required while reviewed.

Monarch Service Areas, Counties and Neighborhood Clues

Monarch is not one single city utility. It is a legacy Texas Water Utilities service group with many water and wastewater maps. Use your bill, address, service-area PDF, water quality report, and tariff group to confirm the exact system.

Older Monarch name

SouthWest Water’s Texas rebrand page lists Monarch Utilities I L.P. among the Texas business units becoming Texas Water Utilities.

County examples

Official service-area and drought pages reference counties such as Bandera, Blanco, Comal, Hays, Travis, Kendall, Medina, Bexar, Guadalupe, Gillespie, Kerr, Denton, Hood, and others depending on the system map.

Best lookup method

Search your exact subdivision/system name in the Texas Water Co service-area, tariff, drought, and water-quality pages.

Official category
Examples shown on official pages
What the user should check
Service-area PDFs
Acton/Royal Oaks, Arrowhead Shores, Aurora Vista, Bandera County, Beachwood Estates, Benbrook Hills, Briarwood Harbor, Callender Lake, Camelot Forest, Cedar Valley, Cherokee Shores, Comal County, Guadalupe County, Lake Medina Shores, Tanglewood, Westwood Beach and many more.
Open the PDF that matches your subdivision/county before assuming water vs wastewater responsibility.
Rate/tariff groups
Bridlegate, Canyon Lake/Elm Ridge/Rockwall Ranch/Spring Branch, Canyon Lake Wastewater, City of Bulverde, Clearwater Estates, Deer Creek, Kendall West, Latigo, Saddleridge, Summit Ridge, Texas Country Estates.
Use the tariff group printed on your bill or matched to your service area.
Water-quality report systems
Bridlegate, Canyon Lakes Shores, Deer Creek, Elm Ridge, Glenwood, Kendall West, Latigo Ranch, North Point, Rockwall Ranch, Rust Ranch, Summit Ridge, Texas Country Estates, Triple Peak.
Use the address lookup/report list to find the right CCR for your water system.
Drought schedules
Bandera County, Blanco County, Comal County, Hays/Travis County, Kendall County, Medina County.
Click your county before watering; drought restrictions can change by county/system.

Official lookup links:

Legacy TWU Service Areas Rates & Regulations Water Quality Reports Drought Management

No Water, Major Leak or Outage

🚨

Call after-hours

830-312-4600, Option 4

Use for no water, major leak, or water outage in the service area.

📢

Check alerts first

Service Alerts

If no notice appears and you still have an issue, email customer service or call emergency dispatch.

🏘️

Tell them the subdivision

Emergency routing asks for concern, subdivision, callback number, and email address to speed up response.

Problem
Before calling
What to say
No water
Check neighbors, main shutoff, service alerts, and whether only one fixture is affected.
“No water at [address/subdivision]. It started at [time]. Neighbors [are/are not] affected.”
Major leak
Check if leak is before or after meter, avoid unsafe areas, take photos only if safe.
“Major leak at [location]. Water is flowing toward [street/yard/home]. Callback is [number].”
Rusty / dirty water after outage
Run cold water for a few minutes; check alerts for repair/flushing.
“Water remains discolored after running cold water. Address is [address].”
Boil water notice
Follow official notice; flush household pipes when rescinded if instructed.
Ask whether your subdivision/PWS is included and when notice was rescinded.

High Bill, WaterSmart Alerts and Leak Checks

1-hour meter test

Turn off all water, record/take photo of meter, wait at least one hour, recheck.

Toilet dye test

Add food coloring to tank. If color appears in bowl after 10 minutes, the toilet leaks.

Irrigation timer

Power outages can reset timers and cause continuous outdoor watering.

WaterSmart

Portal can monitor usage, detect unusual patterns, and send alerts by email/text/voice.

Possible cause
Official clue
Action
Customer-side leak
If the meter changes during a no-water-use test, it indicates a leak on the customer side.
Check toilets, faucets, showers, irrigation, hose bibs, and softener.
Toilet leak
Color in bowl after 10 minutes means a leak.
Repair/replace flapper or call plumber.
Sprinkler use
A typical sprinkler from 5/8-inch hose for 1 hour can use about 1,020 gallons.
Shorten run time and follow drought/county schedule.
Hand watering
5/8-inch hose can use about 32 gallons in 5 minutes.
Use timer/nozzle and avoid runoff.
Pool fill
Average 21-foot round pool at 48 inches deep holds about 13,500 gallons.
Note fill dates before disputing usage.
House guests
Typical person can use about 150-200 gallons per day.
Compare guest days with billing cycle.
Low usage concern
Meters can slow down and under-register.
Contact customer service to request meter testing if usage seems too low.
High bill script: “My usage changed from [old KGal] to [new KGal]. I did a one-hour meter test, checked toilets, irrigation, hose bibs, softener, and pool fill. Can you review my usage history and explain whether a leak adjustment form may apply?”

Who Fixes What: Utility vs Customer

Texas Water Co responsibility

  • Water main.
  • Service connection from main to and including the water meter.
  • Meter operation.
  • Safe, reliable delivery up to the meter.

Customer responsibility

  • Customer service line from meter to home/building.
  • Pressure reducer valve if installed.
  • Customer shut-off valve if installed.
  • Interior/exterior plumbing fixtures.
  • Irrigation systems and backflow devices.
  • Damage to meter box/lid caused by landscaping, vehicles, construction, or freezing.

Start, Stop, Transfer or Final Bill

Start service

  • Use WaterSmart/My Account or Start/Stop Services page.
  • Prepare service address and start date.
  • Existing service: customerservice@txwaterco.com.
  • New development: newservice@txwaterco.com.

Stop / transfer

  • Use My Account if available.
  • Provide at least 48 hours / 2 working days when possible.
  • For final bill, contact customer service at least one full working day before stop date.
  • Ask about autopay cancellation and forwarding address.

Useful contacts

Existing service: customerservice@txwaterco.com

New developments: newservice@txwaterco.com

Office number: 830-312-4600

Water Quality, CCR, Drought and Wastewater

Water quality reports

CCR reports summarize drinking-water quality information collected for federal and TCEQ compliance. Use the address/system lookup to find the correct report.

Drought restrictions

Watering schedules are organized by county on Texas Water Co’s drought page.

Wastewater

Wastewater may be provided by Texas Water Co or billed on behalf of another provider, depending on subdivision/system.

Question
Where to check
Why it matters
Which water system am I in?
Water Quality Reports
CCR, PWS ID, and notices are system-specific.
Is my area under watering rules?
Drought Management
Outdoor watering rules can differ by county/system.
Do I have pressure sewer or gravity sewer?
Wastewater Services
Some areas require separate wastewater agreements or extra maintenance responsibilities.
Is there an outage or boil-water notice?
Service Alerts
Current service notices control what to do before calling.

Payment Help, Scams and Safe Contact Rules

Need help paying?

  • Ask customer service about extensions, payment plans, or local assistance.
  • Have account number, notice, income/household details if applying through outside programs.
  • Do not wait until after disconnection to ask.

Scam protection

  • Do not pay through Doxo/Mint-style third-party services unless you understand delays and fees.
  • Do not use phone numbers sent by a threatening caller.
  • Use the phone/email on your bill, official website, or My Account.
  • Ask field staff for ID and verify before allowing entry.

Map: Texas Water Co Business Mailing Area

Texas Water Co lists P.O. Box mailing addresses rather than a simple walk-in payment office for every Monarch/TWU service area. Use the map below as regional context for the Canyon Lake mailing area, not as a guaranteed customer walk-in counter.

Address / route
Use for
Important warning
The Texas Water Company, PO Box 733390, Dallas, TX 75373-3390
Bill payment remittance by mail.
Do not send payments to the business mailing address.
P.O. Box 1742, Canyon Lake, TX 78133
Business mailing address listed by Texas Water Co.
Official page says not to mail payments here.
WaterSmart / portal
Bill pay, usage, alerts, account management.
Best route for most users.
Western Union locations: HEB, Walmart, Walgreens, Brookshire Bros.
Cash/debit in-person payment.
Bring bill; additional fees apply; posted next business day.

Monarch Water Utilities FAQ

Is Monarch Water Utilities still the current name?

Monarch Utilities I L.P. is a legacy Texas utility name. SouthWest Water’s Texas rebrand information says Texas operations, including Monarch Utilities I L.P., became Texas Water Utilities. Current customer pages may use Texas Water Co, WaterSmart, or Nexus Water Group branding.

Where do I log in to pay a Monarch water bill?

Use the Texas Water Co WaterSmart Customer Portal / My Account route. Register with the account number from your water bill.

What is the Monarch / Texas Water Co customer service phone number?

The current Texas Water Co contact page lists 830-312-4600. Older Texas Water Utilities pages also list 866-654-7992 for customer service and emergencies, so match the route to the branding on your bill.

What is the after-hours emergency number?

Texas Water Co says to call 830-312-4600 and select Option 4 for after-hours service emergencies such as no water, major leak, or outage not shown on the alerts page.

What is the pay-by-phone number?

Texas Water Co lists pay-by-phone at 844-798-0492, with an IVR fee and card-processing fee.

Where do I mail a check?

Mail checks to The Texas Water Company, PO Box 733390, Dallas, TX 75373-3390. Include the remittance coupon, write your account number on the check, and do not mail cash.

Is ACH cheaper than card payment?

Texas Water Co states ACH payments are available with no transaction fee when using the Customer Portal, AutoPay, or Pay By Text. Credit/debit/digital wallet payments have a processing fee.

What do I do if I received a disconnection notice?

Use a fast official payment method, save the confirmation number, then call customer service if you paid near the disconnect date. Restoration after non-payment is during business hours only.

How do I check if my subdivision has an outage or boil-water notice?

Open the Texas Water Co Service Alerts page and look for your subdivision/system. If no alert is listed but you still have no water or a major issue, call customer service or after-hours emergency dispatch.

Why is my Monarch water bill high?

Common causes include customer-side leaks, running toilets, irrigation timers, pool fill, extra guests, water softener malfunction, or outdoor watering. Do a one-hour meter test and check WaterSmart usage alerts.

30-Second Monarch/Texas Water Checklist

Paying: WaterSmart/My Account → account number → fee check → confirmation number.

Calling: 830-312-4600 for current Texas Water Co support; 866-654-7992 may appear on older Texas Water Utilities pages/bills.

Emergency: 830-312-4600, Option 4; include subdivision, callback number, email, and issue type.

High bill: WaterSmart alerts → one-hour meter test → toilets/irrigation/pool/softener → call with proof.

Service area: match your subdivision/county to Monarch service-area PDFs, tariffs, drought page, and CCR report before assuming rules or rates.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

Leave a Comment