Aurora Water Department – Pay Bill, Contact, Address & Services
⚡ Quick Actions – Aurora Water Department
Water service problems rarely happen at a convenient time. This guide for the Aurora Water Department is built for speed: find the payment link, emergency number, and office address in seconds. All data comes directly from https://www.auroragov.org/residents/utilities.
📍 Aurora Water Department – Address & Location
The Aurora Water Department is located at 1470 S Havana St, Aurora, CO 80012. Walk-in customer service is available during office hours. Bring your account number and a government-issued photo ID for any in-person transaction — it speeds up every visit.
💡 Local Tip: Faster online payment: Use the eCheck option on the Aurora payment portal — it processes in 1 business day and has no transaction fee, unlike card payments.
📞 Aurora Water Department – Contact Details
Customer Service |
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Emergency Line (24/7) |
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Office Address |
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Office Hours |
Mon–Fri 8:00 AM – 5:00 PM |
Pay Bill Online |
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Official Website |
💳 How to Pay Your Aurora Water Bill – Step-by-Step Guide
Paying your Aurora water bill online takes less than 5 minutes once you know the steps. Here is exactly how to do it without errors or delays:
- Go to the official payment page: Open https://www.auroragov.org/residents/utilities/pay_your_bill in your browser. Always use the official link — never use third-party bill payment apps for utility bills in Aurora.
- Locate your account number: It is printed on the top-right corner of your Aurora water bill statement. You will need it to log in or make a guest payment. It is usually 8–12 digits.
- Choose your payment method: Most residents in Aurora pay by eCheck (bank account transfer), which is free and posts within 1 business day. Credit and debit card payments are accepted but may carry a small processing fee.
- Review your balance: Confirm the amount matches your latest statement before confirming. If you see an unexpected charge, note it before paying and follow up with customer service at (303) 739-7370.
- Confirm the payment: Click confirm and wait for the confirmation screen. Screenshot or write down the confirmation number — you will need it if the payment does not post within 2 business days.
- Check your email: A payment receipt will arrive within minutes. If it does not, check your spam folder or call (303) 739-7370 to verify the payment was received.
⚠ Important: Payments submitted after 5 PM may be processed the following business day. To guarantee same-day posting in Aurora, pay before 4 PM Monday through Friday.
🔄 Start, Stop or Transfer Water Service in Aurora
Whether you are renting, buying, or moving out of a property in Aurora, CO, water service changes must be requested directly with the Aurora Water Department. Here is a quick overview of what each request involves:
Service Request |
How to Request |
Processing Time |
|---|---|---|
Start New Service |
Call (303) 739-7370 or visit https://www.auroragov.org/residents/utilities |
2–3 business days |
Stop Service (Move Out) |
Call (303) 739-7370 at least 3 days before your move-out date |
2–3 business days |
Transfer Service |
Online at https://www.auroragov.org/residents/utilities or call |
1–2 business days |
Disconnect / Reconnect |
Call (303) 739-7370 — full balance required for reconnection |
Same day (with payment) |
Documents required: Government-issued photo ID, the service address, and your requested start or end date. Property owners may also need proof of ownership.
🚨 How to Report Water Emergencies and Issues in Aurora
Water problems in Aurora, CO should never wait. A slow drip under a sink can waste hundreds of gallons; a burst main can flood an entire street. Here is who to call and what to do for each type of issue:
- Burst pipe or water main break: Call (303) 739-7370 immediately, day or night. Emergency crews are deployed 24 hours a day, 7 days a week in Aurora.
- Low water pressure across the street: This usually signals a main line issue. Call (303) 739-7370 during business hours — check with one or two neighbours first to confirm it is not isolated to your property.
- Sewage backup in your home: Stop using all drains immediately and call (303) 739-7370. Sewage backups are classified as health emergencies and typically receive priority dispatch.
- Discolored, cloudy, or odorous water: Do not drink it. Call (303) 739-7370 to report it and follow any boil-water advisories posted at https://www.auroragov.org/residents/utilities.
- Water meter running when nothing is on: This almost always indicates a hidden leak. Call (303) 739-7370 to request a meter inspection — it is free and can save you hundreds of dollars.
- Sinkhole or road damage near a water line: Report to (303) 739-7370 immediately — this can indicate a broken main and poses a serious safety risk.
📷 Pro tip: Take a short video of any visible problem before you call. The Aurora Water Department dispatcher will often ask you to describe what you see — having footage speeds up the response and prevents miscommunication.
📈 Billing, Fees & Financial Assistance in Aurora
Your monthly water bill in Aurora, CO is made up of several distinct charges. Understanding each one helps you catch billing errors and identify where to cut costs:
- Water Consumption Charge: The largest part of your bill, based on actual gallons used during the billing period. Measured in CCF (100 cubic feet) or gallons.
- Sewer / Wastewater Charge: Calculated as a percentage of your water consumption, covering treatment and disposal of wastewater leaving your property.
- Stormwater Management Fee: A flat monthly charge that funds drainage infrastructure and flood prevention across Aurora.
- Service / Infrastructure Fee: A fixed monthly charge that covers meter reading, billing administration, and pipe maintenance in Aurora.
- Late Payment Fee: Typically 5–10% of the outstanding balance, added automatically if payment is not received by the due date.
Financial Assistance: Aurora Water Department offers income-based assistance for residents struggling with bills. Call (303) 739-7370 before your due date — proactive contact almost always leads to a workable solution.
💡 Paperless billing is free: Enroll through the official Aurora water portal for email reminders before every due date. It is faster, greener, and prevents lost paper bills.
🌿 Water Conservation Tips for Aurora Residents
Reducing your water usage directly reduces your bill. Here are practical steps that work specifically for Aurora, CO residents:
- Fix dripping faucets immediately — a single dripping faucet in your Aurora home can waste over 3,000 gallons of water per year and add noticeably to your bill.
- Upgrade to a WaterSense-certified toilet: Older toilets use 3.5–7 gallons per flush. WaterSense models use 1.28 gallons or less — savings add up fast in a busy household.
- Check for leaks monthly: Turn off everything in your home and watch your water meter for 15 minutes. If it moves, you have a leak somewhere in the property.
- Use your dishwasher strategically: Only run full loads and use the economy setting when available. Hand-washing dishes typically uses more water than a full dishwasher cycle.
🔗 Official Aurora Water Department Links
- 🌐 Official Website: https://www.auroragov.org/residents/utilities
- 💳 Pay Bill Online: https://www.auroragov.org/residents/utilities/pay_your_bill
- 📞 Customer Service: (303) 739-7370
- 📍 Office Address: 1470 S Havana St, Aurora, CO 80012
- 🕐 Office Hours: Mon–Fri 8:00 AM – 5:00 PM
- 🗺 Get Directions: Open in Google Maps →
❓ Frequently Asked Questions – Aurora Water Department
How do I pay my water bill in Aurora?
You can pay your Aurora water bill online at https://www.auroragov.org/residents/utilities/pay_your_bill, by phone at (303) 739-7370, by mailing a check to 1470 S Havana St, Aurora, CO 80012, or in person during office hours (Mon–Fri 8:00 AM – 5:00 PM). Online eCheck payment is free and fastest.
What is the Aurora Water Department phone number?
The official Aurora Water Department customer service number is (303) 739-7370. Office hours are Mon–Fri 8:00 AM – 5:00 PM. For burst pipes, leaks, or sewage emergencies outside business hours, call the same number — emergency staff are available 24/7.
Where is the Aurora Water Department located?
The Aurora Water Department office is at 1470 S Havana St, Aurora, CO 80012. Office hours are Mon–Fri 8:00 AM – 5:00 PM. Get directions on Google Maps →
How do I start new water service in Aurora?
Call (303) 739-7370 or visit https://www.auroragov.org/residents/utilities to request new water service in Aurora. Have your government-issued photo ID and new service address ready. Allow 2–3 business days for activation.
How do I stop or transfer water service in Aurora?
Contact Aurora Water Department at (303) 739-7370 at least 3 business days before your requested end date. For transfers between addresses in Aurora, visit https://www.auroragov.org/residents/utilities or call customer service directly.
How do I report a water leak or emergency in Aurora?
Call (303) 739-7370 immediately for any water emergency in Aurora. Emergency crews are available around the clock. Do not wait for business hours — water damage and utility emergencies always get worse with delay.
Why is my Aurora water bill so high?
The most common causes of an unexpectedly high water bill in Aurora are: a running toilet, a dripping faucet, an underground pipe leak, or a failed irrigation system valve. Check for a running toilet first — it accounts for the majority of hidden water waste. If you find and repair a leak, call (303) 739-7370 within 30 days to request a one-time leak adjustment credit.
What if I cannot afford my Aurora water bill?
Call (303) 739-7370 before your due date. Aurora Water Department offers payment plans, deferred payment arrangements, and financial assistance programs for qualifying residents. Acting early — before the due date — gives you the most choices and prevents service disconnection.
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Last updated: April 2026 · Information sourced from Aurora Water Department official website · Published by waterbillguide.us/
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