Amarillo Water Utility 2026: Bill Pay, Login & Phone

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Amarillo TX Water Utility 2026 • bill pay • login • phone • new portal • emergency

Amarillo Water Help Desk: Pay, Log In, Find Your New Account Number or Fix a High Bill

The City of Amarillo changed its utility billing experience in 2026, so old payment habits can cause missed autopay, wrong account-number issues or delayed service restoration. Use this guide to pay through the official portal, use Pay-by-Phone, find the new account number, re-enroll autopay, start, transfer or final service, understand late tags and payment plans, request leak review, check winter sewer average, and contact the right water emergency route.

Pay / Login Options Billing 806-378-3030 Pay Phone 806-576-1932 Map & Office

Start Here: Choose the Exact Amarillo Water Task

The City of Amarillo Utility Billing Department handles water and sewer billing, new service, transfer service, final service, payment questions and account disputes. Water Utilities handles field operations such as meters, water mains, treatment and water quality. For most bill problems, start with Utility Billing at 806-378-3030.

Utility Billing806-378-3030
Pay-by-Phone806-576-1932
After-Hours Emergency806-378-3019
City Hall623 S Johnson St
Need
Best official route
Prepare first
Do not miss
Pay online or manage account
PayAMA / Utility Billing payment page.
New 2026 account number, phone number or driver’s license number on account, ZIP code of service address.
Old portal login and old autopay may not work after the March 31, 2026 system launch.
Find new account number
Use the new account number lookup tool from the Utility Billing page.
Old bill, service address and account-holder details.
Use the new number going forward for portal registration and payments.
Pay by phone
806-576-1932.
New utility account number and payment method.
Save confirmation number and call billing if service restoration or a deadline is involved.
Pay in person
Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101.
Bill, account number, ID if account change is needed, payment method.
Use this route for complex account issues, returned payments or payment-plan setup.
Mail payment
City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.
Bill stub, check or money order, account number.
Mail is not instant; avoid it when service is near cutoff.
Night depository
North entrance of City Hall.
Check or money order with payment stub.
Available 24 hours; no cash please.
Drive-through payment
Mobile payment unit on north side of City Hall.
Bill and payment method.
City lists Monday-Friday, 11 AM-2 PM.
Start new water service
New online portal: choose “Are you a new customer?” or contact Utility Billing.
Lease or deed, service address, account-holder details, phone/email.
Portal lets you upload lease/deed with the application.
Final or transfer service
Log into new portal and use Forms tab, or call/email Utility Billing.
Name, last four of SSN for verification, current and new address, lease/deed if transferring.
Transfers require current service address to be in good standing or current on payments.
Emergency water turn-off
Office hours: 806-378-3030. After hours: 806-378-3019.
Exact address, cross street, leak location, whether water is running into structure/street.
Use emergency number for urgent field issues, not normal bill questions.

2026 portal warning: the City says previously scheduled payments and AutoPay from the old online payment portal are no longer active. Customers who used the previous portal need to create a new login and re-enroll in AutoDraft in the new system.

Official Phone, Address, Hours and Water Emergency Routing

🏢

Utility Billing Office

Amarillo City Hall
623 S Johnson St
Suite 1200
Amarillo, TX 79101

Billing phone: 806-378-3030
Email: waterbill@amarillo.gov

✉️

Mailing Address

City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105

Use this for mailed utility payments and billing correspondence.

🚨

Emergency Water Turn-Off

Office hours: 806-378-3030

After hours: 806-378-3019

Use for urgent water turn-off, major leak or field-service emergency.

Question type
Correct route
Why this matters
Balance, bill copy, payment posting, portal login, penalties, payment plan
Utility Billing: 806-378-3030 or waterbill@amarillo.gov.
Billing staff can verify account, penalties, payment plan, restored-service amount and portal issues.
New account number problem
Account lookup tool on Utility Billing page or 806-378-3030.
The 2026 system uses a new account number. Old numbers may not register or pay correctly.
Emergency water shutoff during office hours
806-378-3030.
Use when water needs to be shut off quickly because of a leak or repair issue.
After-hours emergency water shutoff
806-378-3019.
Use after office hours for urgent water problems that cannot wait.
Water waste, breaks or leaks
City contact directory lists Water Waste / breaks or leaks at 806-378-6824.
Use for visible water waste, breaks or leaks that need field routing.
Drainage fee or playa lake / stormwater questions
Drainage Utility: 806-378-6910 or drainageutility@amarillo.gov.
Drainage fee is separate from normal water/sewer usage and supports stormwater systems.

Bill Pay, Login, Phone Pay, Mail, Night Depository, Drive-Through and Local Payment Options

New portal

The new Utility Billing System launched March 31, 2026 and requires a new online account registration.

Phone pay

Call 806-576-1932 for Pay-by-Phone and keep the confirmation number.

AutoPay caution

Old online-portal AutoPay did not transfer. Office-file EFT bank drafts did transfer.

Local locations

Local payment locations may take 3-5 business days to process and may accept only current bills.

Find the new account number

Use the account number on the Spring/April 2026 bill or the City’s new account number lookup tool. Use this number for future utility payments and portal registration.

Create a new online login

The new portal requires the account number, the phone number or driver’s license number listed on the account, and the ZIP code of the service address.

Re-enroll AutoPay if needed

If you enrolled in Autodraft through the old online portal before March 31, 2026, it did not transfer. Re-enroll in the new system. If you signed an EFT form in the office, the City says that enrollment did transfer.

Save proof and call if close to cutoff

Keep confirmation number, date, amount, payment method and account number. If the account is tagged, disconnected or on a payment plan, call 806-378-3030 after payment.

Payment method
Official detail
Best for
Watch out
Online portal
View, manage and pay your utility bill online after registering in the new system.
Account management, usage review, forms, payment history and AutoPay.
Old login and old online AutoPay did not transfer.
Pay-by-Phone
Call 806-576-1932.
Payment without logging into the portal.
Call 806-378-3030 if service restoration is needed.
City Hall in person
623 S Johnson Street, Suite 1200, Amarillo, TX 79101.
Complex account issue, payment plan, returned payment, account verification.
Bring ID and account information.
Mail
PO Box 100, Amarillo, Texas 79105.
Routine check or money-order payments.
Do not mail if deadline or disconnection is near.
Night depository
North entrance of City Hall; available 24 hours.
After-hours check or money-order drop-off.
No cash please.
Drive-through
Mobile payment unit north side of City Hall, Monday-Friday 11 AM-2 PM.
Quick midday payment without entering City Hall.
Check current city notice if weather or staffing affects availability.
Amarillo National Bank locations
Accept current bills before the due date.
Local bank payment option.
Not for old/delinquent bills or after due date.
Western Union locations
$1.00 fee added at listed locations, including Amarillo National Bank, United Supermarkets, Fiesta Foods, Taylor Furniture and selected Mr. Payroll locations inside Toot’n Totum stores.
Local cash-style payment route.
Payments may take 3-5 business days to process.
Checking account draft
Draft form can be filled out and a voided check must be attached.
Automatic future payment.
Confirm setup date before skipping a manual payment.
Payment-posting script: “My City of Amarillo utility account is [new account number] at [service address]. I paid [amount] on [date/time] by [online portal / phone / mail / City Hall / night depository / drive-through / Western Union / bank draft]. Confirmation or check number is [number]. Has it posted, and is anything still due before a late fee, tag, pull fee or service restoration?”

Official payment links:

PayAMA / Payment Options New Utility Billing System Utility Billing Email Utility Billing

Start New Service, Transfer Service or Final an Amarillo Water Account

Start service

  • Open the new utility billing portal.
  • Select “Are you a new customer?” on the portal login page.
  • Upload lease or deed with the application.
  • Customers can also email waterbill@amarillo.gov or call 806-378-3030.
  • If requested by phone or email, lease/deed may need to be sent back by email.

Transfer service

  • Log in or register in the new portal.
  • Open the Forms tab.
  • Complete Transfer Service Request for the new Amarillo service address.
  • Phone/email transfer still requires verification of name and last four of SSN.
  • Current service address must be in good standing or current on payments.

Final / terminate service

  • Log in or register in the online portal.
  • Use the Forms tab to submit Terminate Service Request.
  • Service terminations are processed for the following business day.
  • Phone/email final-service requests require name and last four of SSN verification.
  • Keep final bill and payment confirmation.

Move-in/move-out tip: do not assume your landlord, buyer, seller or tenant automatically handles the City utility account. Submit the official form, save the confirmation, and verify the effective date before the next billing cycle.

Utility Billing Home Final / Transfer Service Call 806-378-3030

Water/Sewer Rates, Drainage Fee and Winter Sewer Average

Minimum monthly bill

City FAQ says residential and commercial water/sewer bills include a minimum monthly fee based on meter size and the first 3,000 gallons of water.

Usage tiers

Usage above 3,000 gallons is billed per thousand gallons, with tiered pricing that increases as usage increases.

October adjustments

Amarillo says water and sewer rates are adjusted each October for capital improvement and maintenance needs.

Winter average

Residential sewer billing uses a winter average based on December, January and February water use and recalculated each March.

Bill item
Official rule / local detail
What customers should do
Water/sewer minimum
Minimum monthly fee depends on meter size and includes first 3,000 gallons.
Check meter size before comparing your bill with a neighbor.
Usage over 3,000 gallons
Billed at additional rate per thousand gallons, with tiered pricing that increases as usage increases.
Review Billed Usage in new portal when bill jumps.
Outside city limits
Rates are higher for customers located outside city limits.
Confirm location status if a new account or annexation boundary is involved.
Annual rate changes
Water/sewer rates are reviewed and adjusted each October by City Council.
Check the official rate page after each October billing cycle.
Drainage fee
Assessed to property owners to maintain systems that convey rainwater to playa lakes or receiving streams.
Do not confuse drainage fee with drinking-water usage.
Drainage infrastructure
Examples include curb and gutter, storm sewer pipes, drainage ditches, inlet boxes, playa lakes, street sweeping and playa lake pumps.
Use Drainage Utility office for drainage-fee or stormwater questions.
Winter sewer average
Average of December, January and February water usage determines sewer charges for following year.
Fix winter leaks quickly; winter leaks can raise sewer billing for months.
Citywide sewer average
City lists citywide average usage as 8,000 gallons.
New residential accounts are temporarily set at 8,000 gallons until enough winter history exists.
Rates FAQ / PayAMA Drainage Utility Ask About Rates Drainage Utility 806-378-6910

Late Bill, Pink Tag, Gold Tag, Pull Fee, Reconnect and Payment Plan

Penalty timeline

  • 10% late fee is assessed if payment is 3 days late.
  • 10% late fee plus $25 fee is assessed if payment is 60 days late.
  • 10% late fee plus $25 fee plus $25 pull fee is assessed if payment is 93 days late.
  • City can remove penalties only up to three months back on active accounts, excluding pull fee and door tag fee.

Door tags

  • Pink tag means the oldest bill is 90 days late.
  • Pay by date on tag to prevent service interruption.
  • Gold tag may mean water was left off because more than 10 gallons were registering.
  • Gold tag can also mean possible leak detected, meter access needed or another issue marked on the tag.

Reconnect / payment plan

  • Full past-due balance generally must be paid to restore service.
  • If unable to pay full balance, half of past-due amount may be required with arrangement for rest.
  • $25 service fee is applied to reconnect the meter.
  • Payments before 3 PM Monday-Thursday or before 4:30 PM Friday can restore same business day.
  • Payment plans are offered once per year and must be arranged through Utility Billing.

Payment-plan caution: if a payment plan becomes 60 days past due, it can be canceled and the remaining balance added back to the account. Payment plans also cannot be set up if a customer has a returned payment, unless the return amount and fee are paid in office with cash or money order first.

Past-due script: “My Amarillo utility account is [new account number]. I received a [pink tag / gold tag / delinquent notice] or my water was disconnected. What exact amount must be paid today, does it include late fee, $25 fee, pull fee or reconnect fee, and do I qualify for a payment plan with half down?”

High Bill, Digital Meter Usage, Estimated Readings and Leak Adjustment

Hourly usage

After logging into the new customer portal, customers can review hourly and monthly usage under Billed Usage where digital meter data is available.

Digital meters

Water Utilities is replacing meters across Amarillo so water-use data can appear in the new online billing system and on paper bills.

Leak adjustment

A possible leak adjustment requires the leak to exceed 50,000 gallons over the 12-month average and proof of repair.

High-bill issue
What the City says / what to check
Best next action
Hourly/monthly usage
New portal shows hourly and monthly usage under Billed Usage where data is available.
Look for overnight continuous use, irrigation days or sudden usage spikes.
No usage data visible
City says usage information may not show if a digital meter has not yet been installed or customer previously opted out.
Call 806-378-3030 and ask what meter type is on the account.
Estimated reading
Possible reasons include obstructed meter, extreme weather, or auditing unusual usage before billing.
Clear meter access and ask for read review if the estimate seems wrong.
Residential leak adjustment
Leak must result in more than 50,000 gallons over 12-month average; customer must provide repair documentation.
Submit General Customer Service Request in portal or call Utility Billing.
Commercial leak adjustment
Same 50,000-gallon-over-average threshold and repair documentation; high-consumption adjustment may be considered if full leak adjustment is unavailable.
Document repair and ask whether leak or high-consumption adjustment applies.
Adjustment limit
If requirements are met, adjustment may apply to two highest bills; only one leak adjustment is allowed every two years.
Use the adjustment carefully and keep all repair proof.
Gold tag after meter left off
Gold tag can mean consumption over 10 gallons suggests water may be running on premises.
Check faucets, toilets, irrigation, hose bibs and service line before asking for service on.
Winter leak
December-February usage affects residential winter sewer average.
Fix leaks immediately because sewer average recalculates each March.
High-bill script: “My Amarillo utility account is [new account number]. My usage rose from [old gallons] to [new gallons]. I checked the new portal Billed Usage, toilets, irrigation, meter access, hose bibs and service line. The repair was completed on [date] and I have [plumber receipt/parts receipt/photos]. Do I meet the leak-adjustment or high-consumption adjustment rules?”
Water Meter Program High Bill / Leak FAQ Request Bill Review

Water Utilities, Water Quality Report, Backflow and Conservation

Water Utilities Department

Water Utilities handles system operations, water quality reports, backflow information, conservation resources, drought planning and meter work.

2025 water quality report

The Water Utilities page links the City of Amarillo Water Quality Report 2025 in English and Spanish.

Backflow and contractors

The Water Utilities page links TCEQ backflow test and backflow form resources, useful for businesses, irrigation systems and cross-connection compliance.

Water topic
Official route
What users should do
Annual water quality
City of Amarillo Water Quality Report 2025.
Open the latest CCR before buying filters, renting property or asking contaminant questions.
Spanish water-quality report
Water Quality Report 2025 – Spanish.
Use Spanish report if needed for household or tenant communication.
Water emergency turn off
Office hours 806-378-3030; after hours 806-378-3019.
Call quickly if a leak is damaging property or water must be shut off.
Backflow testing
TCEQ Backflow Test and Backflow Form links from Water Utilities page.
Use certified tester/forms when a backflow notice or irrigation/business requirement applies.
Conservation
Water Conservation Program Resolution and Amarillo Drought Contingency Plan.
Check before major outdoor watering, irrigation scheduling or drought restriction questions.
Septic haulers
Septic Haulers link from Water Utilities page.
Use for hauled-waste procedures, not normal household water billing.
Outside city limit service
Outside City Limit Service resource on Water Utilities page.
Confirm eligibility and higher rate treatment before assuming City service at edge properties.
Water Utilities Utility Billing After-Hours Water Emergency

Google Map: Amarillo Utility Billing at City Hall

Use this map for in-person Amarillo Utility Billing at City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101. The night depository is at the north entrance of City Hall, and the drive-through mobile payment unit is on the north side of City Hall when operating.

Location / route
Address / phone
Use for
Utility Billing in person
Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101
Bill questions, account help, payment plan, returned payment, in-person payment and account verification.
Billing phone
806-378-3030
Balance, bill copy, payment, leak adjustment, final/transfer, new service and account questions.
Billing email
waterbill@amarillo.gov
Utility Billing forms, account questions and lease/deed follow-up when requested.
Mail payment
City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105
Mailed check/money-order payment with bill stub.
Pay-by-Phone
806-576-1932
Phone payment using the new utility account number.
After-hours water emergency
806-378-3019
Urgent water emergency or turn-off after normal office hours.
Drainage Utility
806-378-6910 / drainageutility@amarillo.gov
Drainage fee, playa lake, stormwater pipe, inlet, channel and flooding-infrastructure questions.

Amarillo Water Utility FAQ

What is the Amarillo water bill phone number?

Call the City of Amarillo Utility Billing Department at 806-378-3030 for water and sewer billing, payment, new service, transfer, final service, penalties, leak adjustment and payment-plan questions.

How do I pay my Amarillo water bill by phone?

Call Pay-by-Phone at 806-576-1932. Have your new 2026 utility account number ready and save the confirmation number after payment.

Where do I pay my Amarillo water bill online?

Use the official City of Amarillo Utility Billing / PayAMA page at amarillo.gov. The new Utility Billing System launched March 31, 2026 and lets customers view, manage and pay utility bills online.

Why do I need a new Amarillo utility account number?

The City launched a new utility billing system in 2026 and issued new account numbers. Use the new account number from your new bill or the account lookup tool for future payments and portal registration.

Did Amarillo AutoPay transfer to the new billing system?

It depends. If you signed up for Autodraft through the previous online payment portal, it did not transfer and you need to re-enroll. If you signed up for EFT in person at the office with a bank draft authorization form, the City says that enrollment transferred automatically.

Where is the Amarillo Utility Billing office?

In-person Utility Billing service is at Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101. The mailing address is City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.

What is the Amarillo after-hours water emergency number?

For an after-hours water emergency, call 806-378-3019. During office hours, call Utility Billing at 806-378-3030 for emergency water turn-off requests.

What happens if my Amarillo water bill is late?

The City FAQ says a 10% late fee is assessed if payment is 3 days late, a 10% late fee plus $25 fee if payment is 60 days late, and a 10% late fee plus $25 fee plus $25 pull fee if payment is 93 days late.

Can Amarillo adjust a high water bill for a leak?

Possibly. A residential or commercial leak must result in consumption of more than 50,000 gallons over the customer’s 12-month average, and the customer must provide repair documentation. If requirements are met, a leak adjustment may be allowed for the two highest bills, with only one adjustment every two years.

What is Amarillo’s winter sewer average?

Amarillo’s winter average is a reduced sewer-billing method for residential customers. It is based on December, January and February water usage, recalculated each March, and used to determine sewer charges for the following year. New residential accounts are temporarily set at the citywide average of 8,000 gallons until enough winter history exists.

30-Second Amarillo Water Checklist

Pay/login: use the official PayAMA / Utility Billing page and register with your new 2026 account number.

Call: Utility Billing 806-378-3030; Pay-by-Phone 806-576-1932; after-hours water emergency 806-378-3019.

Office: Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101.

Mail: City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.

High bill: check new portal Billed Usage, digital meter data, estimated read, leaks over 50,000 gallons, winter sewer average, drainage fee and local payment posting delays.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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