Appleton Water Utility 2026: Bill Pay, Login & Phone

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Appleton, Wisconsin • Municipal Online Payments • Utility Billing • AquaHawk • Lake Winnebago source water

Appleton Water Bill Pay, Login, Phone and Service Help

Use this guide for City of Appleton Water Utility bill pay and account help. It explains the official Municipal Online Payments portal, Quick Pay, Sign In/Register, credit card and eCheck fees, Utility Billing phone and email, office hours, older statement limits, start/stop service questions, AquaHawk water-use monitoring, high-bill steps, PSC tariff checks, water quality reports, emergency routing and the City Hall map.

Pay / Login Guest Pay Billing: 920-832-6442 Email Billing

Start Here: Pick the Correct Appleton Water Route

Pay / loginMunicipal Online Payments
Billing phone920-832-6442
Billing emailutilitybilling@appletonwi.gov
Office100 N. Appleton St.
Need
Best official route
Prepare first
Do not miss
Pay without logging in
Quick Pay
Utility account number and payment method.
The portal says Quick Pay requires your account number and no login is necessary.
Log in or register
Sign In / Register
Account number, email, password and payment method.
Registration lets you view details, manage single or multiple accounts and use multi-bill pay.
Ask about bill, payment or old statement
920-832-6442 or utilitybilling@appletonwi.gov.
Account number, service address, bill date, payment confirmation and question.
Statements dated before Aug. 1, 2025 are not available through Online Utilities Access; contact Customer Service for old copies.
Pay at City Hall or ask in person
100 N. Appleton Street, Appleton, WI 54911.
Bill/account number and payment.
Portal lists office hours Monday-Friday, 8 AM-4:30 PM.
Credit card payment
Municipal Online Payments portal.
Account number and card.
Portal lists credit card fee as 3.25% with $2.50 minimum.
eCheck payment
Municipal Online Payments portal.
Bank routing/account information.
Portal lists electronic checks at $1.50.
Water or sewer operational issue
Appleton Utilities / Public Works route: 920-832-5580 when listed for water and sewer.
Exact address, cross street, water/sewer issue type and callback number.
Use Utility Billing for bills; use utilities/operations route for field issues.
Monitor usage or leak alerts
AquaHawk customer portal where available for Appleton utility customers.
Account number, customer number, email and alert preferences.
AquaHawk is separate from bill payment; use it to watch usage patterns and potential leaks.

Provider check: Appleton addresses can involve City of Appleton Water Utility, Grand Chute, Fox Crossing, Darboy Sanitary District, Harrison, landlord billing or other neighboring systems. Before paying, confirm the provider name and account number printed on your current bill.

Official Appleton Water Utility Phone, Address, Hours and Email

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Utility Billing

Phone: 920-832-6442

Email: utilitybilling@appletonwi.gov

Hours: Monday-Friday, 8 AM-4:30 PM.

Use for: bill payment, login help, statement copies, payment research, account questions, penalties and customer-service routing.

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City Hall billing address

Address:
100 N. Appleton Street
Appleton, WI 54911

This is the address listed on the official Municipal Online Payments portal for Appleton Utility Billing.

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Water / sewer operations route

Utilities / Water & Sewer: 920-832-5580

Use for: visible water leaks, sewer concerns, meter/field issues and routing when the problem is not simply bill payment.

Contact route
Official / practical detail
Use this for
Municipal Online Payments
Quick Pay, Sign In/Register, payment methods, account details and multi-account management.
Pay current bill, register online, manage accounts and view portal-visible statements.
Utility Billing phone
920-832-6442.
Balance, payment posting, old statements, fees, login help and service/billing questions.
Utility Billing email
utilitybilling@appletonwi.gov.
Non-urgent documentation, payment proof, statement-copy request and written follow-up.
City Hall
100 N. Appleton Street, Appleton, WI 54911.
City billing counter and customer-service routing during business hours.
Appleton Utilities / Water & Sewer
920-832-5580.
Field-service routing for water/sewer issues when billing staff is not the right department.
Wisconsin PSC
PSC water tariffs govern water rates and utility service terms.
Verify rate schedules, public fire protection charges and tariffed utility obligations.
Wisconsin DNR drinking-water system
Appleton Waterworks public water system record.
Water system identity, Consumer Confidence Report routing, monitoring and public water system details.
Utility Billing Portal Portal Contact Page WI PSC Water Tariffs WI DNR Water System Record

Pay Bill or Log In: Quick Pay, Register, Card, eCheck and Statement Access

Quick Pay

Use Quick Pay when you only need to pay the current bill and have the account number ready. No portal login is required.

Register / login

Create an account to view details, manage one or multiple accounts and use multi-bill pay.

Card fee

Credit card payments are listed at 3.25% with a $2.50 minimum.

eCheck fee

Electronic checks are listed at $1.50. NSF or returned items are subject to fees.

Open the official Appleton payment portal

Use the Municipal Online Payments page for City of Appleton, WI. Confirm the page shows Utility Billing before entering account and payment information.

Choose Quick Pay or Sign In/Register

Select Quick Pay for a one-time payment with account number. Select Sign In/Register when you want account detail, multi-account management or multi-bill pay.

Check payment fee before submitting

Use the checkout screen to confirm the current processing charge. The portal currently lists credit card payments at 3.25% with a $2.50 minimum and eChecks at $1.50.

Save proof of payment

Keep the confirmation number, date, amount, account number and payment method. This is important if the payment was close to a due date, returned, posted to the wrong account or missing from the next bill.

Call for older statements or payment research

The portal notes that statements dated before August 1, 2025 are not available through Online Utilities Access. Call or email Customer Service if you need a prior bill copy.

Payment / account option
Official detail
Best for
Watch out
Quick Pay
No login necessary; account number required.
One-time payment when you know the account number.
It may not provide the same account-management tools as a registered profile.
Sign In / Register
Create account to view details, manage single and multi-accounts and use multi-bill pay.
Owners, landlords, businesses and customers with more than one account.
Use the correct email/password and account number from the bill.
Credit card
Visa, Mastercard and Discover are shown as accepted; fee listed as 3.25% with $2.50 minimum.
Convenient payment when customer accepts card processing cost.
Fee can be higher on large balances. Confirm before submitting.
eCheck
eCheck is shown as accepted; fee listed as $1.50.
Lower-cost electronic payment than card for many customers.
Wrong routing/account number can cause returned-item fees.
Customer Service phone
920-832-6442.
Payment posting, statement copy, login issue, returned item or urgent billing question.
Call during office hours Monday-Friday, 8 AM-4:30 PM.
Email
utilitybilling@appletonwi.gov.
Non-urgent written records, document attachments and old statement requests.
Use phone for deadline-sensitive matters.
Older statements
Statements before August 1, 2025 are not available through Online Utilities Access.
Prior owner, tenant, tax/closing, landlord or accounting needs.
Contact Customer Service directly for older copies.
Returned payment
Portal warns NSF/returned items are subject to fees.
Customers whose bank/card payment failed.
Call quickly to prevent late, shutoff or collection issues.
Payment posting script: “I paid Appleton Utility Billing account [account number] for [service address] on [date/time] by [Quick Pay/login/card/eCheck]. Confirmation number is [number]. Can you confirm whether the payment posted and whether any returned-item fee, late balance, notice or service issue remains?”
Pay / Login Appleton Online Payments Contact Utility Billing Email Billing

Start, Stop, Transfer or Research Appleton Water Service

New customer

  • Confirm the provider name on lease, closing statement or previous bill.
  • Call Utility Billing at 920-832-6442 for account setup requirements.
  • Prepare service address, move-in date, owner/tenant status and ID details.
  • Ask whether water, sewer, stormwater, refuse or other charges appear on the same account.
  • Set up online access after receiving account details.

Moving out or selling

  • Ask Utility Billing about final billing and transfer timing.
  • Provide forwarding address, final date and contact information.
  • Save the old account number until the final bill is closed.
  • Ask whether any balance may transfer, remain with owner or appear on tax roll.
  • Cancel recurring payments only after final account review.

Landlord or multi-account

  • Use registered portal profile for multi-account and multi-bill pay where available.
  • Ask how tenant-billed accounts are handled.
  • Request old statement copies from Customer Service when portal history is limited.
  • Consider water-use monitoring to catch leaks sooner.
  • Keep written proof of payment plans and account changes.
Service task
Best route
Question to ask
Start service after move-in
Call Utility Billing at 920-832-6442.
“What documents, account setup steps and billing date apply to this address?”
Stop service / final bill
Call or email Utility Billing.
“What date will be used for final billing, and where should the final statement be sent?”
Real estate closing
Ask for final balance / statement process.
“Can you provide the amount needed for closing and confirm how long it remains valid?”
Tenant change
Utility Billing customer service.
“Can the account transfer to the new tenant, or does the owner remain responsible?”
Need bill before Aug. 1, 2025
Contact Customer Service because portal history is limited.
“Can you send the statement for [billing period] for account [number]?”
Multiple properties
Registered online account plus Utility Billing follow-up.
“Can I manage these accounts under one login and use multi-bill pay?”

Appleton Water Rates, PSC Tariff Checks and 2026 Rate Update Caution

PSC-regulated rates

Wisconsin water tariffs are formal PSC filings and cover monthly water service rates and customer qualifications.

2026 budget note

Appleton’s 2026 budget says a rate study and PSC application were expected to support new water rates in 2026.

Known current benchmark

Regional rate-study materials have cited Appleton at quarterly billing with service charge, PFP charge and volume rate benchmarks.

Verify before posting

Use the current bill, Appleton Utility Billing and PSC tariff page before quoting final 2026 dollar amounts.

Rate warning for 2026: Appleton’s budget documents said new water rates were expected July 1, 2026. Because that can change billing examples, this article treats rate amounts as “verify on bill / PSC tariff” items. Update this page after checking the live PSC tariff or Appleton’s current rate notice.

Bill or rate item
What it means
How to verify
Water service charge
Fixed charge tied to meter size and tariff schedule.
Check the meter size and PSC tariff sheet for Appleton Water Department.
Volume charge
Usage charge based on metered water consumption.
Compare current and prior meter reads, then multiply by tariffed volume rate.
Public Fire Protection / PFP
PSC tariffs may include direct public fire protection charges for water customers.
Look for PFP or fire protection on the bill and PSC tariff.
Sewer / wastewater
May be billed with water but follows sewer utility/rate rules.
Separate water usage from sewer and stormwater when reviewing a high bill.
Stormwater
Separate utility line item for drainage/stormwater program costs.
Use City stormwater/finance information and the bill line-item label.
Credit card fee
Portal lists 3.25% with $2.50 minimum.
Confirm on Municipal Online Payments checkout screen before paying.
eCheck fee
Portal lists $1.50.
Confirm account/routing number to avoid returned-item fees.
NSF / returned item
Portal says NSF/returned items are subject to fees.
Call Utility Billing immediately if a bank or card payment fails.
Old statement request
Statements before Aug. 1, 2025 are not available through Online Utilities Access.
Contact Customer Service directly for older copies.
2026 rate change
Budget expected new rates after PSC application.
Check latest bill, Appleton notices and PSC tariff before publishing final figures.
WI PSC Water Tariffs City Payment Info Appleton Payment Portal Ask Utility Billing

High Appleton Water Bill: AquaHawk, Leak Checks, Payment Plans and Adjustment Questions

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Use usage monitoring

Appleton utility customers have been directed to AquaHawk for water-use monitoring and alerts. It can help spot continuous use, tenant leaks and irrigation problems sooner.

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Common hidden leaks

Check toilets, water softener, humidifier, water heater, hose bibs, irrigation, ice maker, crawlspace, basement floor drain and private service line.

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Keep proof

Save plumber invoice, parts receipt, repair photos, date discovered, date repaired, meter readings and tenant/property-manager notes before asking about adjustment or payment plan.

High-bill check
What to do
Why it matters
Portal statement
Compare current bill with prior online statements available after Aug. 1, 2025.
Confirms whether the issue is usage, prior balance, fee or payment posting.
AquaHawk pattern
Check for continuous use during overnight hours or while property was vacant.
Continuous flow is a strong leak clue.
Toilet leak
Use dye test, listen for refill and inspect flapper/fill valve.
Toilets can waste major gallons without obvious floor water.
Water softener
Check regeneration cycle and bypass valve.
A stuck softener can create long-running water use.
Outdoor use
Review hoses, sprinkler timer, hose bibs, pool/kiddie pool and garden use.
Seasonal use can look like a leak if not expected.
Private line
Turn off all fixtures and check whether the meter still moves if safely accessible.
Movement with everything off can indicate private-side leak.
Tenant property
Ask tenant/manager for repair timeline and proof.
Landlord accounts need clear documentation and monitoring arrangements.
Payment plan
Ask Utility Billing whether a payment arrangement is available.
Large leak bills may still be due, but installment handling may be possible.
Adjustment question
Ask whether the current leak policy applies and what documentation is required.
Utilities must follow PSC-approved rules consistently.
Old statement needed
Contact Customer Service for older bills.
Portal history before Aug. 1, 2025 is not available online.
High-bill script: “My Appleton Utility Billing account [account number] for [service address] increased from [normal amount/usage] to [new amount/usage]. I checked the portal, AquaHawk, toilets, water softener, irrigation, hose bibs, water heater and private service line. The issue was repaired on [date]. Can you explain whether a leak adjustment or payment plan is available and what proof you need?”

Appleton Water Quality, Source Water and Consumer Confidence Reports

Public water system

Wisconsin DNR lists Appleton Waterworks as an active municipal community public water system in Outagamie County.

Surface water system

DNR’s system record lists Appleton Waterworks as 100% surface water, with service connections and water meters shown in the state record.

CCR route

Use the official City water-quality report PDF or Wisconsin DNR Consumer Confidence Report tools for annual drinking-water information.

Water-quality topic
Official / practical detail
Customer action
Water system identity
Appleton Waterworks appears in DNR records as a municipal community system.
Use APPLETON WATERWORKS / DNR record when checking official public-water data.
Source type
DNR record indicates 100% surface water.
Use the current Consumer Confidence Report for source/treatment details and detected-contaminant table.
Water quality report
City of Appleton Water Utility publishes annual Consumer Confidence Report PDF.
Use the latest official PDF for compliance statements and test results.
Taste, color or odor
May be caused by building plumbing, hydrant flushing, water heater, stagnant water or distribution work.
Note hot/cold, one tap/all taps, time started, neighbors affected and call utilities route if active.
Lead service line
Appleton has active lead-service-line replacement activity in public meeting/budget documents.
Ask whether your property has lead service-line inventory information or replacement program options.
Hardness or scale
Hardness affects scale and appliance performance but is separate from an emergency safety notice.
Use water-quality report and professional plumber advice for softener settings.
Boil-water notice
Annual reports do not replace current emergency notices.
Follow current City/DNR instructions until the notice is lifted.
Private plumbing issue
Water quality can change inside a building due to pipes, fixtures, filters or water heater.
Flush line, compare cold water from multiple taps and call if the problem persists.
Appleton Water Quality Report PDF WI DNR Appleton Waterworks WI DNR CCR Tool Utilities / Water & Sewer

Report Water Leaks, Sewer Issues, Meter Problems and Call Before Digging

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Use phone for active field issues

  • Use Utility Billing for bill/payment questions.
  • Use Appleton Utilities / Water & Sewer routing for leaks, sewer and field-service issues.
  • Give exact address, cross street, problem type and callback number.
  • Call 911 for life-safety emergencies.
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Call before digging

  • Use Wisconsin Diggers Hotline before trenching, fence posts, irrigation work, tree planting or service-line repair.
  • Private lines after the meter may require a plumber or private locator.
  • Do not tamper with the meter, curb stop or locked service.
  • Report accidental line damage immediately.
Problem
What to say
Best route
Water leaking in street or terrace
“Water is bubbling/running at [address/cross street].”
Call Appleton Utilities / Water & Sewer route.
No water / low pressure
“My property has no water or low pressure since [time].”
Check bill status and neighbors, then call utilities/operations route if urgent.
Sewer backup
“Sewage is backing up at [fixture/location].”
Stop using water if possible and call the water/sewer operations route quickly.
Meter issue
“The meter reading or meter box appears wrong/damaged/leaking.”
Call Utility Billing for bill review or utilities route for physical damage/leak.
Water quality concern
“Water has [color/taste/odor] at [one tap/all taps] since [time].”
Record hot/cold, neighbors affected and call utilities route.
Private plumbing leak
“The leak appears on my side of the meter.”
Call plumber, keep repair proof and contact Utility Billing about policy/payment questions.
Field issue script: “I need to report a [water leak/no water/low pressure/sewer backup/meter issue/water quality issue] at [service address]. The nearest cross street is [cross street]. It started at [time], affects [street/yard/home/neighbors], and my callback number is [number].”
Call Water / Sewer Call Utility Billing Wisconsin Diggers Hotline Call 811

Bill Line Items: Water, Sewer, Stormwater, Fees and Provider Confusion

Before disputing the bill: separate the total utility statement into water consumption, base charges, public fire protection, sewer/wastewater, stormwater, refuse/recycling if present, prior balance, payment fee, NSF/returned item and adjustment lines.

Line or situation
What it usually means
What to do next
Water usage
Metered consumption during billing period.
Compare to AquaHawk/usage history and check for leaks.
Water service charge
Fixed tariffed charge based on meter/service class.
Verify meter size and PSC tariff.
Public Fire Protection
Tariffed water-system charge related to fire protection capacity where applicable.
Use PSC tariff and bill labels to confirm.
Sewer / wastewater
Separate service line that may appear on same utility statement.
Check whether sewer changed separately from water usage.
Stormwater
Drainage/stormwater utility program cost.
Ask Finance or Public Works if property classification looks wrong.
Payment processing fee
Portal card/eCheck fee.
Use eCheck/card comparison before next payment.
Returned item / NSF
Failed bank/card payment may add fees.
Call quickly and repay with reliable method.
Wrong utility provider
Near Appleton, another municipality/district may serve the address.
Use the provider printed on your bill, not just the mailing city.

Map: Appleton Utility Billing / City Hall

Use this map for the official billing address listed on Appleton’s Municipal Online Payments portal: 100 N. Appleton Street, Appleton, WI 54911. For active water or sewer field issues, call the appropriate utility operations route instead of relying only on an office visit.

Route
Address / link
Use for
Utility Billing / City Hall
100 N. Appleton Street, Appleton, WI 54911
Billing help, account questions, statement copies and city customer-service routing.
Online portal
Municipal Online Payments – Utility Billing
Quick Pay, Sign In/Register, card payment, eCheck payment and multi-account management.
Portal contact page
Contact Appleton Utility Billing
Utility Billing email and phone details.
Water system record
WI DNR Appleton Waterworks
Official public water system identification and CCR routing.
Rate/tariff verification
Wisconsin PSC Water Tariffs
PSC tariff background and current water-rate verification.

Appleton Water Utility FAQ

How do I pay my Appleton water bill online?

Use the official City of Appleton Municipal Online Payments Utility Billing page. Select Quick Pay if you only need to pay and have your account number, or choose Sign In/Register to manage account details, multiple accounts and multi-bill pay.

What is the Appleton Utility Billing phone number?

Call Appleton Utility Billing at 920-832-6442 for bill questions, payment posting, portal login help, statement copies, returned payments and customer-service routing.

What is the Appleton Utility Billing email?

Email Utility Billing at utilitybilling@appletonwi.gov. Use email for non-urgent documentation, old statement requests, payment proof and written follow-up. Call if the account is close to a due date or service issue.

Where is Appleton Utility Billing located?

The official payment portal lists City of Appleton at 100 N. Appleton Street, Appleton, WI 54911. Portal office hours are Monday-Friday from 8 AM to 4:30 PM.

Can I pay Appleton water without creating an online account?

Yes. The portal’s Quick Pay option says no login is necessary, but you need your account number. Registering is better when you want to view details or manage single, multiple or multi-bill accounts.

What payment methods does Appleton Utility Billing accept online?

The official portal shows Visa, Mastercard, Discover and eCheck as accepted payment methods. Credit card payments are listed at 3.25% with a $2.50 minimum, and electronic checks are listed at $1.50.

Can I view old Appleton utility statements online?

The portal notes that statements dated before August 1, 2025 are not available through Online Utilities Access. Contact Customer Service if you need a prior statement copy.

Who regulates Appleton water rates?

Wisconsin municipal water rates are governed through Public Service Commission water tariffs. Because Appleton’s 2026 budget expected a water-rate change process, verify current 2026 rates on your bill, with Appleton Utility Billing or through the PSC tariff page.

How can I check for a high Appleton water bill or leak?

Compare portal statements, monitor usage with AquaHawk where available, check toilets, water softener, irrigation, hose bibs, water heater and private service line, then call Utility Billing about payment plans or any leak-adjustment policy requirements.

Is this the official Appleton Water Utility website?

No. This is an independent informational guide. Use official City of Appleton Municipal Online Payments, your printed bill, Utility Billing at 920-832-6442, utilitybilling@appletonwi.gov, Wisconsin PSC tariffs and Wisconsin DNR water-system records to verify live balance, payment posting, service status, rates and water-quality information.

30-Second Appleton Water Utility Checklist

Pay/login: use the City of Appleton Municipal Online Payments Utility Billing portal.

Quick Pay: no login needed, but account number is required.

Register: use Sign In/Register for account details, single/multiple account management and multi-bill pay.

Billing phone: 920-832-6442.

Billing email: utilitybilling@appletonwi.gov.

Office: 100 N. Appleton Street, Appleton, WI 54911; Monday-Friday, 8 AM-4:30 PM.

Online fees: credit card 3.25% with $2.50 minimum; eCheck $1.50; NSF/returned items subject to fees.

Old statements: bills before August 1, 2025 are not available through Online Utilities Access; contact Customer Service.

Rates: verify live 2026 charges using your bill, Appleton Utility Billing and Wisconsin PSC tariff records.

High bill: check AquaHawk/usage history, toilets, water softener, irrigation and private plumbing before requesting review.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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