Arizona Department of Water Resources – Pay Bill, Contact & Services Guide

by
Arizona State Water Resources Guide

Arizona Department of Water Resources: Contacts, Well Records, Permits and the Right Place for Water Help

The Arizona Department of Water Resources is not a local water utility that collects normal household water bills. ADWR is the state agency people use for water-resource questions such as wells, permits, groundwater, surface water, water supply planning, water records, conservation resources and official data.

Use this guide to avoid a common mistake: if you are trying to pay a monthly water bill, you need your city, town, private water company or local provider. If you need Arizona water records, permits, well information or state water planning resources, ADWR is the correct starting point.

Open ADWR Website Call ADWR Water Bill? Well Search
Important: Do not use this page as a household water bill payment guide. ADWR does not replace your local utility. For water bill payment, check the bill itself and pay the city, town, water district, private water company or community water system printed on it.

Quick ADWR Contact Facts

Main phone 602-771-8500 General Arizona Department of Water Resources contact.
Office address 1110 W. Washington St., Suite 310 Phoenix, AZ 85007.
Customer portal help 602-771-8590 For ADWR online portal questions.
Portal email ADWRCustomerPortal@azwater.gov Use for portal-related questions.

Are You Trying to Pay a Water Bill? ADWR Is Usually Not the Right Place

Many people search “Arizona Department of Water Resources water bill” because they see the words water and Arizona together. But ADWR handles state water-resource work, not normal residential utility billing.

Your need
Correct place to start
What to check
Pay monthly household water bill
Your local water provider
Look at the name, account number, portal link and phone number printed on your bill.
Water shutoff, late fee or reconnect issue
City utility, town utility, private water company or water district
Use the customer service phone on your bill, not ADWR’s main number.
Well registration number
ADWR Well Record Search
Parcel number, well location and property records.
Well drilling, well permit or groundwater form
ADWR Permitting and Wells
Correct form, fee, parcel details and applicant information.
Surface water right or claim
ADWR Surface Water section
Permit, certificate, claim, ownership transfer or registry details.
Arizona water data or conservation resources
ADWR data, maps and conservation pages
Official maps, reports, Arizona Water Facts and public resources.
Fast way to find your water bill provider: Search the exact utility name printed on your bill plus “pay bill.” Do not search only “Arizona water bill,” because that can lead to state resource pages, private companies, or unrelated payment websites.

Choose the ADWR Resource You Actually Need

ADWR has many programs. Pick the closest task below so you do not waste time on the wrong page.

Find a well record Use Wells55 when you need a well registration number or parcel-based well search. Well search steps
Submit a form or permit Use ADWR permits, forms and applications or the constituent portal. Forms and portal
Surface water question Use ADWR surface water forms and contact resources for water rights and claims. Surface water help
Groundwater or well issue Use Permitting and Wells for well forms, drilling rules and well-related contacts. Groundwater help
Water supply planning Use ADWR programs such as Assured and Adequate Water Supply and planning resources. Planning resources
Conservation or facts Use ADWR conservation and Arizona Water Facts resources for public education. Conservation help

ADWR Permits, Forms and Customer Portal

ADWR provides online forms through its Constituent Portal for areas such as adjudications, surface water, wells and permitting. The official permits page says portal questions can be sent to ADWRCustomerPortal@azwater.gov or handled by phone at 602-771-8590.

Task
Official place to start
What to prepare
Submit online form
Permits, Forms, and Applications
Applicant information, property/parcel details, supporting documents and fee details if applicable.
Customer portal issue
ADWRCustomerPortal@azwater.gov or 602-771-8590
Your login email, form type, error message and screenshot if available.
Mail paper form
Relevant ADWR form page
Printed form, signature, fee if required and mailing address from the form instructions.
Check form fees
Specific ADWR form instructions
Do not assume every ADWR form has the same fee. Check the exact form instructions.
Submission tip: Save a copy of every form, receipt, email confirmation and supporting document before you submit or mail anything.

Groundwater, Well Drilling and Permitting Help

ADWR’s Permitting and Wells section is the correct place for well forms, well record questions, drilling rules and groundwater-permit resources. This section is very different from a city utility billing office.

  1. Start with the official Permitting and Wells section.
    Open ADWR Permitting and Wells.
  2. Choose the correct form category.
    Well drilling, non-exempt wells, exempt wells and other groundwater forms may have different instructions.
  3. Read the form instructions before completing it.
    Some forms require fees, parcel details, legal descriptions, signatures or additional supplements.
  4. Contact the right unit if unsure.
    For general permitting and wells inquiries, ADWR lists permit-wells@azwater.gov on its contact page.
  5. Do not rely only on contractor advice.
    If the project involves a well, verify the ADWR requirement yourself or ask ADWR directly.

Surface Water Rights, Claims and Ownership Transfers

ADWR’s Surface Water Permitting Section handles permits, certificates, claims, ownership transfers and surface water right registry work within Arizona, excluding the Lower Colorado River. This is useful for landowners, buyers, consultants, attorneys and water-right claimants.

Official contact path: For surface water, use the ADWR Surface Water pages and section-specific contacts rather than the general water bill path.
  • Use surface water forms if your question involves a permit, certificate, claim or ownership transfer.
  • Keep property documents, legal descriptions and prior claim/certificate details ready.
  • Do not assume a surface water right automatically transfers cleanly without checking the record.
  • Use the official surface water contact resources if the record is old, incomplete or unclear.
  • For bill payment, contact your local utility instead. Surface water records are not utility bills.

Assured Water Supply, Recharge, Planning and State Water Data

ADWR also handles broader water planning work. Depending on your question, you may need the Assured and Adequate Water Supply program, recharge permits, GIS data, groundwater basin information, Colorado River resources, or conservation planning.

Topic
Use when
Official resource
Assured / Adequate Water Supply
You need development, subdivision, water supply or Active Management Area planning information.
ADWR AAWS Overview
Recharge permits
You need Underground Storage Facility, Water Storage, Recovery Well or Groundwater Savings Facility forms.
Recharge applications
GIS data and maps
You need official mapping, basin, subsidence or water-resource data.
GIS Data and Maps
Arizona water facts
You want plain-language water supply, conservation and planning information.
Arizona Water Facts

Arizona Water Conservation Resources for Residents and Businesses

If your goal is to reduce water use or understand Arizona’s water challenges, ADWR conservation resources are more useful than a payment page. These resources can help homeowners, businesses, landscape managers, rural communities and local governments.

Home water use Use conservation tips to reduce indoor leaks, landscape waste and seasonal overuse.
Business conservation Use ADWR and Arizona Water Facts resources for efficiency planning and public education.
Landscape irrigation Arizona conservation planning often starts with outdoor water use, irrigation scheduling and plant choices.
Community planning Local governments and water providers can use ADWR planning and conservation resources.
Drought awareness ADWR water news and public resources can help residents understand drought and supply conditions.
Data-driven decisions Use maps, reports and public datasets before making land, well or development decisions.
Helpful distinction: Conservation resources can help you lower water use, but they do not directly lower or change a local utility bill unless you reduce metered usage with your provider.

Official Arizona Department of Water Resources Links

Use these official ADWR resources for state water questions, records, permits, forms, conservation, data and contacts.

ADWR Home

Main official Arizona Department of Water Resources website.

Open ADWR
ADWR Contact Us

Main phone, address and mailing information for the department.

Open contact page
Permits, Forms and Applications

ADWR Constituent Portal access and official forms for multiple program areas.

Open forms page
Well Record Search

Search Wells55 to find well registration information and well records.

Open well search
Permitting and Wells

Well forms, drilling information, groundwater permitting and well contacts.

Open wells section
Surface Water

Surface water rights, forms, permits, claims, ownership transfers and section contacts.

Open surface water
Conservation

Water conservation resources and Arizona water efficiency guidance.

Open conservation
GIS Data and Maps

Official ADWR data and map resources for Arizona water research.

Open GIS maps

Map to Arizona Department of Water Resources

ADWR lists its main office at 1110 West Washington Street, Suite 310, Phoenix, AZ 85007. Use the map only for location planning; many ADWR tasks should begin online through the proper form, portal or section contact.

Arizona Department of Water Resources FAQs

Can I pay my Arizona water bill through ADWR?

No. ADWR is not a normal household water bill payment provider. Pay your bill through the city, town, private water company, water district or utility provider printed on your bill.

What is the Arizona Department of Water Resources phone number?

ADWR’s main phone number is 602-771-8500.

Where is ADWR located?

ADWR lists its office at 1110 West Washington Street, Suite 310, Phoenix, AZ 85007.

How do I find an Arizona well registration number?

Use ADWR’s Well Record Search / Wells55 database. Try searching by parcel number, because wells are registered to the parcel where they are physically located.

Who do I contact for ADWR customer portal issues?

ADWR says customer portal questions can be sent to ADWRCustomerPortal@azwater.gov or handled by phone at 602-771-8590.

Where can I find ADWR permits and forms?

Use the official ADWR Permits, Forms, and Applications page. It provides access to the Constituent Portal and notes that paper forms remain available for mail-in submission for some sections.

Who handles Arizona well permits?

ADWR’s Permitting and Wells section handles well-related forms, records and permitting resources. For general inquiries, use the ADWR Permitting and Wells contact resources.

Does ADWR handle water quality complaints?

ADWR focuses on water resources, supply, rights, groundwater, surface water and related programs. Water quality issues may involve other agencies or local providers depending on the problem.

Where can I find Arizona water conservation resources?

Use ADWR’s Conservation pages and Arizona Water Facts for public education, efficiency guidance and Arizona water planning information.

Is WaterBillGuide.us the official ADWR website?

No. WaterBillGuide.us is an independent informational guide. It does not process forms, collect fees, issue permits, manage water rights or represent the Arizona Department of Water Resources.

Best Next Step for Arizona Water Resource Questions

If you need to pay a monthly water bill, use the provider printed on your bill. If you need well records, ADWR permits, groundwater information, surface water rights, conservation resources or Arizona water data, start with the official ADWR pages linked below.

Official ADWR Call 602-771-8500 Forms / Portal Well Record Search

Editorial Review and Independent Guide Disclaimer

This article was written specifically for the Arizona Department of Water Resources search intent. It does not force a household bill-payment structure onto a state water-resource agency page. The guide focuses on ADWR contacts, permits, well records, forms, surface water, groundwater, conservation and public data.

WaterBillGuide.us is not the Arizona Department of Water Resources. We do not process ADWR forms, collect fees, issue permits, manage water rights, provide legal advice or represent the State of Arizona. For official action, use ADWR’s official website and contact channels.

Official resources checked include ADWR Contact Us, Permits/Forms/Applications, Well Record Search, Permitting and Wells, Surface Water, Conservation, GIS Data and Maps, Arizona Water Facts and section-specific ADWR contact resources.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.