Ashland KY Water Utilities Quick Desk: Pay, Log In, Call, Start Service or Report a Water Problem
This guide is for City of Ashland, Kentucky utility customers. Use it to pay a water, sewer and garbage bill, open the official City of Ashland Utility portal, use QuickPay, create a login with account number and CID, call Customer Service, enroll in automatic bank draft, start or stop service, understand deposits and reconnection fees, report leaks or no-water issues, check rate-reduction help, and avoid paying the wrong Ashland portal in another state.
Start Here: What Do You Need?
User intent |
Best official action |
Have ready |
Ashland-specific detail |
|---|---|---|---|
Pay Ashland KY water/sewer/garbage online |
Use the City of Ashland Utility portal at coautilities.authoritypay.com. |
Account number, CID from the bill, service address and payment method. |
The portal shows QuickPay for guests and account creation using account number plus CID from the bill. |
Pay without making an account |
Choose “Checkout with QuickPay” on the portal. |
Utility bill, account number, CID/customer details and payment method. |
QuickPay is best for one-time payment, but registered users get better account access. |
Create portal login |
Choose “Create a new account?” on the City of Ashland Utility portal. |
Account number and CID exactly as printed on the utility bill. |
Do not guess the CID. Call Customer Service if the bill is missing or unreadable. |
Pay by phone |
Call 1-888-705-1213. |
Account number, CID/customer details, payment method and balance. |
This is the 24/7 payment line referenced by City payment materials. |
Ask billing/customer-service question |
Call 606-385-3275 or email customerservice@ashlandky.gov. |
Account number, service address, bill date, amount due, payment confirmation. |
Use Customer Service for balance, portal, CID, start/stop, bank draft and billing questions. |
Visit the office |
Go to Customer Service at 1700 Greenup Avenue, Room #103, Ashland, KY 41101. |
Utility bill, ID if needed, payment proof, service address and forms. |
Call before visiting if your task requires a deposit, proof, application or same-day service action. |
Enroll in AutoPay |
Submit the City bank-account debit form with a voided check. |
Customer name, bank info, service address, mailing address, phone and account number. |
Authorization stays active until you discontinue it in writing with adequate notice to the City. |
Start, stop or transfer water service |
Contact Customer Service before the move date. |
Service address, start/stop date, account holder details, deposit/service fee and ID if requested. |
Do service changes early in the day when possible because late-day turn on/off can trigger overtime rules. |
After-hours no water, main break or urgent leak |
Call 606-385-3200. |
Exact address, cross street, water flow, property/street impact and callback number. |
The water plant / after-hours urgent number is the correct route for urgent water issues outside normal billing help. |
Reduced water/garbage rate or hardship help |
Use the reduced-rate application or ask Customer Service about assistance. |
Income proof, age/disability details if applicable, account number, service address. |
The 2025 application is for eligible city residents age 62+ or disabled with income limits and proof requirements. |
Provider check: This page is for Ashland, Kentucky. If your bill says Ashland Ohio, Ashland Oregon, Ashland Nebraska, Ashland Missouri, Ashland City Tennessee, a rural water district, apartment billing, private well or another provider, use the provider printed on the bill instead.
Official Ashland KY Utility Contact Box
Customer Service Office
City of Ashland Customer Service
1700 Greenup Avenue, Room #103
Ashland, KY 41101
Mail:
City of Ashland Finance Department
P.O. Box 1839
Ashland, KY 41105-1839
Billing and Water Phones
Customer Service: 606-385-3275
24/7 phone payment: 1-888-705-1213
After-hours urgent / Water Plant: 606-385-3200
Water Distribution: 606-385-3186
Email and Department Routing
Email: customerservice@ashlandky.gov
Meter Services: 606-385-3185
Wastewater Collection: 606-385-3192
Wastewater Treatment Plant: 606-385-3204
Official Ashland utility links:
Bill Pay and Login: QuickPay, Portal Account, Phone, Bank Draft, Office and Drop Box
QuickPay
Use when you want to pay once without creating a full portal account.
Portal login
Create an account when you want ongoing access, repeat payments and account tools.
Phone pay
Use 1-888-705-1213 for 24/7 automated utility payment.
Bank draft
Use automatic debit if you want the bill drafted from checking or savings each month.
Open the correct Kentucky portal
Go directly to City of Ashland Utility. The page should say “City of Ashland Utility,” not Ashland OH, OR, NE, MO or a private bill-pay service.
Choose QuickPay or login
Choose QuickPay for a guest payment. Choose Sign In or Create Account if you want account access. The portal says new users need the account number and CID from the bill.
Check posting timing before urgent payment
City payment guidance says payments made after 5:00 p.m. on a normal business day post the next business day. Weekends and City holidays can also affect posting.
Save proof and call if service is at risk
Keep the receipt, confirmation number, date, amount, account number and payment method. If the account is near shutoff or recently disconnected, call 606-385-3275 after payment.
Payment route |
Official / practical detail |
Best for |
Important caution |
|---|---|---|---|
Online QuickPay |
Guest payment through the City of Ashland Utility portal. |
One-time payment when you have the bill in hand. |
Save the receipt because guest payment may not show full account history. |
Portal account |
Create account using account number and CID from the monthly utility bill. |
Customers who pay monthly, need account history or want easier future access. |
Call 606-385-3275 if the CID is missing; do not guess. |
24/7 pay by phone |
Call 1-888-705-1213. |
Automated payment without logging into a web browser. |
Have account number and bill details ready before calling. |
Customer Service phone |
Call 606-385-3275. |
Balance, posting, portal trouble, start/stop service, assistance or disputed bill. |
Use this for account help, not the after-hours emergency number. |
Automatic bank draft |
Submit bank debit form with voided check to City of Ashland Finance Department. |
Recurring monthly payment from checking or savings. |
Authorization remains active until revoked in writing with adequate notice. |
Mail |
Mail payment or forms to City of Ashland Finance Department, P.O. Box 1839, Ashland, KY 41105-1839. |
Routine payment or forms when time allows. |
Do not rely on mail for urgent shutoff protection. |
Office payment |
1700 Greenup Avenue, Room #103. |
Payment plus in-person help for documents, applications, rate reduction or account questions. |
Bring the bill, ID if requested, and payment proof if asking about a recent payment. |
Depository box |
City rate-reduction notice references a depository box on Korean War Veterans Way. |
After-hours form/payment drop-off when immediate posting is not required. |
Do not use drop box if service is already at risk and you need same-day confirmation. |
Portal detail: The official payment portal identifies the account as “City of Ashland Utility,” offers “Checkout with QuickPay,” and says new users need the account number and CID from the bill.
Automatic Bank Draft: What to Know Before Enrolling
Form route
The bank-account debit form is for monthly City of Ashland utility bills and must be submitted with a voided check.
Written changes
The form says enrollment can be discontinued by providing adequate written notice to the City.
Returned draft
The form warns a fee will be charged to the utility account for requests returned for non-sufficient funds.
AutoPay item |
What the City form asks for |
Customer tip |
|---|---|---|
Customer information |
Name, service address, mailing address, phone number and account number. |
Match the bill exactly so the draft attaches to the correct account. |
Bank information |
Bank name, bank address, bank phone number, checking/savings choice, account number and routing number. |
Use a voided check, not a deposit slip, when possible. |
Authorization |
Customer authorizes City of Ashland and designated financial institution to debit the account for monthly service. |
Keep making manual payments until Customer Service confirms the draft is active. |
Returned payment |
Returned draft can trigger a fee on the utility account. |
Keep funds available before the draft date shown on the bill. |
Stopping AutoPay |
Customer may discontinue by providing adequate written notice to the City. |
Ask Customer Service how many days before the next draft are needed. |
Bank-account changes |
Changes must be made by the primary account holder or authorized representative immediately. |
Submit a new form before closing the old bank account. |
Start, Stop, Transfer or Update Ashland KY Water Service
Start service
- Call Customer Service at 606-385-3275 before your move-in date.
- Have service address, legal name, phone, email and move-in date ready.
- Ask what water deposit, service charge and ID/authorization proof apply.
- Register the portal only after you have account number and CID from the bill.
Stop service
- Contact Customer Service before moving or selling.
- Provide account number, service address, stop date and forwarding address.
- Ask whether a final reading, final bill or refund will be issued.
- Do not assume a new tenant or buyer automatically closes your account.
Transfer / update
- Ask whether transfer requires a new application, deposit or service charge.
- Update mailing address and email before a bill is missed.
- Stop or update bank draft before changing bank accounts.
- Keep all forms, emails and payment receipts.
Service fee / deposit question |
Published customer-service detail |
What to ask before paying |
|---|---|---|
Standard water deposit |
City utility FAQ materials list a $125 water deposit for all customers. |
“Is the $125 deposit required for this address and account type?” |
Reduced deposit |
Reduced deposit materials reference a $62.50 option for eligible elderly or disabled customers. |
“Which reduced-rate or reduced-deposit form and proof do I need?” |
Sanitation District #2 sewage deposit |
Customer FAQ materials reference a $50 deposit for that district. |
“Is my address in Sanitation District #2 or another special sewer area?” |
New service charge |
FAQ materials reference a $20 service charge when starting new service. |
“Will the service charge appear on the first bill or be due now?” |
Turn off/on during regular hours |
FAQ materials reference $20 each for regular-hour turn off/on work. |
“Can this be scheduled before overtime begins?” |
Turn off/on after 3 p.m. |
FAQ materials reference after-3 p.m. work as overtime, listed at $60. |
“Can I schedule this earlier to avoid overtime?” |
Nonpayment reconnection |
FAQ materials reference $40 normal-hours reconnection and $80 overtime reconnection. |
“What must be paid before reconnection, and by what time?” |
Move-day rule: For start/stop service, reconnection or turn-on work, call early. Late-day requests can become overtime, and payment confirmation alone may not equal same-day service restoration.
2026 Water, Sewer and Garbage Bill Notes
Combined utility bill
Ashland bills water, sewer and sanitation/garbage together, so a higher total may not be only water usage.
Annual adjustment rule
City code applies annual CPI-based adjustments to water, sewer and garbage line items, with a maximum of 5% under the listed rules.
2026 sewer rate
The Ashland sewer code search result lists inside-city sewer service effective January 1, 2026 at $9.92 per 1,000 gallons per month, with outside-city sewer at one and one-half times the inside-city fees.
Bill line / rule |
What it means |
Customer action |
|---|---|---|
Water usage |
Usage may change because of actual consumption, leak, irrigation, meter read, longer billing period or service change. |
Compare current and previous bills, then call with account number and current meter concern. |
Sewer charge |
Sewer is billed as part of the water/sewer/sanitation account and can be based on water meter readings under the sewer code. |
Ask Customer Service to explain sewer usage and whether inside/outside-city service applies. |
Garbage / sanitation |
Sanitation charges are billed on the regular water/sewer/sanitation utility bill. |
Separate garbage from water usage before assuming a leak. |
Annual CPI adjustment |
City code says water/sewer/garbage line items can adjust annually, with certain maximums and timing. |
Ask whether your 2026 bill reflects the annual adjustment. |
Payments credited pro rata |
City code says all utility payments are credited pro rata to water, sewer and sanitation. |
Ask how a partial or late payment will be split across bill lines. |
Account holder responsibility |
The utilities customer whose name is on the water meter account is responsible for the full amount billed. |
Close or transfer service properly when moving, selling or changing tenants. |
Elderly / disabled fee exception |
Code and City application materials describe reduced-rate eligibility for qualified city residents based on age/disability and income limits. |
Use the current application and renew when required. |
Exact 2026 water-rate math |
Water rate PDFs can change with annual adjustments, and the live account is the safest source for exact billing. |
Call 606-385-3275 for the current water rate applied to your exact account. |
Rate-table honesty: Do not estimate a 2026 Ashland bill from an old screenshot. Use the current utility bill or call 606-385-3275 for the exact water, sewer, garbage, deposit, late, reconnection and assistance amounts for the account.
Rate Reduction, Assistance and Shutoff Help
Reduced water/garbage
The 2025 City application says eligible city residents may apply if they live inside city limits, are over 62 or disabled, and meet income rules.
Proof required
The application asks for documentation of verifiable income, and disabled applicants under age 62 must enclose proof of income.
Do not wait
If the account is scheduled for shutoff or already shut off, ask Customer Service what help is available and what must be paid now.
Help type |
What the City materials say |
User action |
|---|---|---|
Reduced-rate application |
Applications can be submitted in person, by email, by mail or through the depository box. |
Submit to Customer Service, email customerservice@ashlandky.gov, mail PO Box 1839, or use the Korean War Veterans Way depository box. |
Eligibility basics |
Inside-city resident, over 62 or disabled, and within the income limit listed on the current application. |
Use the latest year’s application because income limits can change. |
Income proof |
Income includes wages, Social Security, annuities, pension, dividends, business income and similar sources. |
Attach income proof before submitting. |
Annual renewal |
Code says fee reductions must be renewed annually; failure to renew can terminate the exemption. |
Mark a January renewal reminder and ask Customer Service for the current form. |
No retroactive exemption |
Code says renewal of expired exemptions or new exemptions may be granted during the year, but no retroactive exemptions are granted. |
Apply as early as possible. |
Past-due / shutoff |
Assistance and payment arrangements can depend on account status and available funds. |
Call 606-385-3275 before the disconnect date and keep notices. |
Leaks, No Water, Meter Issues, Wastewater Backup and After-Hours Emergencies
After hours
Use 606-385-3200 for urgent after-hours water problems, major leaks or no-water issues.
Water Distribution
Use 606-385-3186 for distribution-related questions during normal routing.
Meter Services
Use 606-385-3185 for meter reading, turn on/off, meter replacement and related field work.
Wastewater
Wastewater Collection is routed at 606-385-3192; treatment plant routing is 606-385-3204.
Problem |
Best route |
Say this first |
|---|---|---|
No water after hours |
Call 606-385-3200. |
“No water at [address]. Neighbors [are/are not] affected. It started [time].” |
Water main break / street leak |
Call 606-385-3200 if urgent or after hours; otherwise call Customer Service or Water Distribution. |
“Water is flowing at [exact location/cross street], affecting [street/yard/sidewalk].” |
Meter problem |
Call Customer Service or Meter Services. |
“My meter/bill reading issue is [description], and my current meter photo shows [reading].” |
Turn on/off request |
Call Customer Service early in the day. |
“I need service turned [on/off] at [address] on [date], preferably before overtime.” |
Sewer backup |
Call wastewater routing or after-hours urgent number depending severity/time. |
“Wastewater is backing up at [fixture/basement/yard]. I stopped using water.” |
High bill with no visible leak |
Call Customer Service after basic leak checks. |
“Usage increased from [normal] to [current]. I checked toilets, faucets and outside lines.” |
Brown or discolored water |
Call water routing, especially if all taps or nearby homes are affected. |
“Water is [brown/cloudy/milky] at [one tap/all taps], started [time], neighbors [affected/not affected].” |
Digging near lines |
Call 811 before digging and ask the City if utility-side assets may be involved. |
“I am planning [fence/landscape/repair] near [location]. I need utility locates first.” |
Sewer safety: If wastewater backs up into a home, stop running water, keep children and pets away, avoid contact, document only when safe, and call the correct utility/plumber route immediately.
High Ashland Utility Bill: Water, Sewer, Garbage or Leak?
1. Separate lines
Look at water, sewer, garbage/sanitation, late/reconnect and deposit lines separately.
2. Check usage
Compare this month with the last two or three bills.
3. Test for leaks
Check toilets, faucets, outside spigots, crawlspace, water heater and service line.
4. Call prepared
Have account number, bill month, meter concern and repair date ready.
High-bill clue |
Likely cause |
What to ask Customer Service |
|---|---|---|
Water usage jumped |
Running toilet, faucet drip, outdoor hose, irrigation, hidden leak or meter read issue. |
“Can you compare my current and prior meter readings?” |
Sewer increased with water |
Sewer charges can be computed using metered water use under City sewer rules. |
“Can you explain sewer usage separately from water usage?” |
Total rose but usage stayed similar |
Garbage/sanitation, annual adjustment, late fee, reconnection, deposit or prior balance. |
“Can you break out water, sewer, garbage, penalties and prior balance?” |
Payment was made but still appears due |
Payment posted after bill printing, after 5 p.m., weekend/holiday delay, wrong account number. |
“Can you trace payment confirmation [number] from [date]?” |
Account changed hands |
Tenant/owner move, final bill, account holder responsibility, authorization issue. |
“Who is responsible for the final bill at this address?” |
Water service was turned off/on |
Regular or overtime service charge, reconnection fee or nonpayment restoration cost. |
“What field-service charge was added and why?” |
Customer qualifies for reduced rate |
Age/disability and income-limited reduced-rate application may reduce certain charges. |
“Which current rate-reduction form should I submit?” |
No visible leak |
Toilet leaks can be silent; water softeners, humidifiers and yard lines can run unnoticed. |
“Should I request a meter review, and what proof should I keep?” |
Water Quality, Treatment Plant and System Facts
Water Quality Report
Ashland Water Works publishes annual water quality information under PWSID KY0100011.
Large regional system
City water-quality materials describe about 300 miles of waterlines, 12 water storage tanks and 18 pump stations.
24/7 treatment plant
The water plant / after-hours urgent number is 606-385-3200, useful for urgent water system issues outside Customer Service hours.
Water-quality question |
Official route |
Customer action |
|---|---|---|
Where do I read annual water results? |
Use the City’s Water Quality / CCR report materials. |
Open the newest posted report first and call if you need a mailed copy. |
Who do I call for report questions? |
Water Plant / CCR contact route listed through the Water Plant number. |
Call 606-385-3200 for water-quality or plant-related routing. |
Brown or cloudy water |
Call water routing if all taps or neighbors are affected. |
Report color, start time, one tap vs. all taps and any nearby work/main break. |
Low pressure |
Customer Service, Water Distribution or after-hours urgent line depending time/severity. |
Check whether one fixture, whole home or neighbors are affected. |
Water main break |
Use 606-385-3200 after hours or water distribution/customer service during business hours. |
Give exact cross street, flow direction and property/street impact. |
Private plumbing concern |
Utility can answer system questions; plumber handles private-side pipes and fixtures. |
Tell the City whether the issue is before/after filters, softeners or hot water heater. |
Ashland KY vs. Other Ashland Utility Providers
Before paying: Many U.S. cities are named Ashland. The correct online payment page for this guide should say City of Ashland Utility and should be reached from AshlandKY.gov or the City-linked portal.
If your bill says… |
Use this route |
Avoid this mistake |
|---|---|---|
City of Ashland, Kentucky / water, sewer and garbage |
Use AshlandKY.gov, coautilities.authoritypay.com, 606-385-3275 and 1700 Greenup Avenue. |
Do not pay an Ashland Ohio, Oregon, Missouri, Nebraska or Tennessee portal. |
Rural water district or sanitation district |
Use the provider named on your statement or call Ashland Customer Service to confirm service area. |
Do not assume City billing can access every county/rural account. |
Apartment, landlord or submetering company |
Ask whether water/sewer/garbage is direct-billed, allocated, submetered or included in rent. |
Do not create a City account unless the City directly bills your unit/property. |
Private well or septic |
Use a well/septic professional and local health guidance. |
Do not call City utility billing for private well pump or septic tank failure unless you also have City service. |
Electric, gas, cable or other utilities |
Use the provider listed on that separate bill. |
Do not pay non-water utilities through the water/sewer/garbage portal unless the City bill actually includes them. |
Garbage/sanitation dispute only |
Call Customer Service and ask whether the line is sanitation, water, sewer, prior balance or penalty. |
Do not treat every higher total as a water leak. |
Google Map: Ashland KY Customer Service / City Building
Visit note: Customer Service is handled at 1700 Greenup Avenue, Room #103. Call 606-385-3275 before visiting if you need deposit confirmation, CID/login help, reduced-rate application help, bank draft setup, final bill review or reconnection timing.
Route |
Address / phone |
Use for |
|---|---|---|
Customer Service office |
1700 Greenup Avenue, Room #103, Ashland, KY 41101 |
Billing, payment, service setup, deposits, rate reduction, payment posting and account help. |
Mail |
City of Ashland Finance Department, P.O. Box 1839, Ashland, KY 41105-1839 |
Bank draft forms, rate-reduction forms and mailed payment/form submission. |
Customer Service phone |
606-385-3275 |
Billing, portal, CID, payment posting, service and assistance questions. |
24/7 pay by phone |
1-888-705-1213 |
Automated utility payment. |
After-hours urgent / Water Plant |
606-385-3200 |
After-hours water problems, urgent leaks, no-water issues and Water Plant routing. |
Water Distribution |
606-385-3186 |
Water distribution and field routing during normal operations. |
Meter Services |
606-385-3185 |
Meter reading, meter replacement, service turn on/off and nonpayment shutoff field work. |
Wastewater Collection |
606-385-3192 |
Sewer/wastewater collection issues. |
Ashland KY Water Utilities FAQ
What is the Ashland KY water utility billing phone number?
Call City of Ashland Customer Service at 606-385-3275 for water, sewer and garbage billing, account support, payment posting, portal access, start/stop service and assistance questions.
Where do I pay my Ashland KY water bill online?
Use the official City of Ashland Utility portal at coautilities.authoritypay.com. The portal offers QuickPay for guest payment and account creation using the account number and CID from your bill.
Can I pay my Ashland utility bill by phone?
Yes. Use the 24/7 payment line at 1-888-705-1213. Keep the confirmation number and call 606-385-3275 if the account is late, close to shutoff or recently disconnected.
What do I need to create an Ashland utility portal account?
You need the account number and CID from your City of Ashland utility bill. If the bill is missing or the CID is unclear, call Customer Service before guessing.
Where is Ashland KY Customer Service located?
Customer Service is at 1700 Greenup Avenue, Room #103, Ashland, KY 41101. The Finance Department mailing address is P.O. Box 1839, Ashland, KY 41105-1839.
What is the after-hours water emergency number in Ashland KY?
Use 606-385-3200 for after-hours urgent water problems, major leaks, no-water issues and Water Plant routing. Use 606-385-3275 for routine billing questions during Customer Service hours.
How do I enroll in Ashland KY automatic bank draft?
Complete the City of Ashland bank-account debit form, attach a voided check, and submit it to the Finance Department. The authorization remains active until you discontinue it in writing with adequate notice.
How much is the Ashland KY water deposit?
City utility FAQ materials list a $125 water deposit for customers, with reduced-deposit or reduced-rate options for eligible elderly or disabled customers using the proper form. Call 606-385-3275 to verify the current deposit for your exact account type.
Does Ashland offer a reduced water or garbage rate?
Yes. City materials describe a reduced garbage and water application for eligible city residents who live inside city limits, are over age 62 or disabled, and meet income requirements. Use the current application and include required income proof.
Why is my Ashland utility bill high?
The bill may include water, sewer, garbage/sanitation, annual adjustments, late or reconnection fees, deposits and prior balance. Check for leaks, compare prior usage, then call 606-385-3275 with the account number and bill details.
30-Second Ashland KY Water Utilities Checklist
Pay/login: use the City of Ashland Utility portal at coautilities.authoritypay.com for QuickPay or portal login.
Phone: Customer Service is 606-385-3275; 24/7 phone payment is 1-888-705-1213; after-hours urgent water routing is 606-385-3200.
Office: Customer Service is at 1700 Greenup Avenue, Room #103, Ashland, KY 41101.
Portal setup: keep the bill because new portal access requires account number and CID.
Autopay: use the bank-account debit form with voided check, and keep paying manually until the first draft is confirmed.
High bill: separate water, sewer, garbage, late/reconnect fees and deposits before assuming the increase is a water leak.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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