Balch Springs Water Bill Pay, Login, Phone and Utility Help
Use this guide as a practical Balch Springs utility desk. It explains the current online payment link, how to find the PIN on your bill, pay-by-phone, City Hall payment options, due-date and disconnection rules, new service forms, leak-adjustment limits, FY 2026 water rates, sewer and drainage routing, and water-quality report details.
Start Here: Pick the Correct Balch Springs Utility Route
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay Balch Springs water bill online |
Account number or email address, Password/PIN, and service address/account details from the bill. |
The City says old bookmarked payment links from the previous site are no longer valid as of April 2024. |
|
Find the PIN |
Look at the upper-right corner of the bill. |
Most recent paper or electronic bill. |
The OpenGov portal says the PIN is underneath the account number in the upper-right corner of the bill. |
Pay by phone |
Account number/PIN and payment method. |
City lists this as IVR payment. Card payments include an automatic 5% credit-card fee under the disconnection policy page. |
|
Billing question, account setup or service inquiry |
Bill copy, account number, address, payment confirmation and any form/ID needed. |
Utility Billing is available Monday-Friday, 8:00 AM-5:00 PM at City Hall. |
|
Pay in person |
Balch Springs City Hall, 13503 Alexander Road. |
Bill stub/account number and payment method. |
Best route for urgent cutoff or reconnection questions because staff can review the account directly. |
After-hours payment |
On-site drop box at City Hall. |
Check or money order with account number. |
For same-day reconnection, payment must be made by 5:00 PM; after-5 PM payments reconnect next business day. |
Start service / service agreement |
Customer name, service address, contact information and agreement to cross-connection/backflow terms. |
The service agreement says each customer must sign before water service begins or is re-established after suspension/termination. |
|
Leak adjustment |
Leak Adjustment Requests and form. |
Repair receipts, invoices, photos and complete documentation. |
Water charges are not adjusted; approved adjustments apply only to wastewater charges and are limited to up to two billing periods. |
Fast cutoff warning: Balch Springs bills are due 15 days after the billing date, and accounts become eligible for disconnection 10 days after the bill due date. If you are close to cutoff, call 972-286-4477 after paying so staff can confirm the account status.
Official Balch Springs Utility Billing Phone, Address, Hours and Email
Utility Billing
Phone: 972-286-4477
Email: utilitybilling@balchspringstx.gov
Use for: billing questions, payment processing, account setup, account changes, service inquiries, water outage questions, water/sewer support and bill explanation.
City Hall office
Balch Springs City Hall
13503 Alexander Road
Balch Springs, TX 75181
Hours: Monday-Friday, 8:00 AM-5:00 PM.
Use this location for in-person payments, account help and payment questions.
Utilities Department role
The Utilities Department manages the city’s drinking-water delivery, wastewater collection, water/sewer infrastructure, meters and drainage-related maintenance functions.
For field issues, call the City first and describe whether it is water, sewer, meter, drainage or billing.
Contact / page |
Official detail |
Use for |
|---|---|---|
Utility Billing office |
13503 Alexander Road; Monday-Friday, 8 AM-5 PM; phone 972-286-4477. |
Water bills, account setup, account changes, payment processing and service inquiries. |
Utility Billing email |
utilitybilling@balchspringstx.gov |
Non-urgent billing questions, account documentation and follow-up proof. |
OpenGov online portal |
City of Balch Springs Utility online account login powered by OpenGov. |
Online account access, payment and registration for additional features after login. |
IVR phone payment |
855-202-3000. |
Automated payment by phone. |
Forms page |
New service application, service agreement, leak adjustment, temporary service, billing address change, disconnect request, bank draft, pool fill and container requests. |
Account changes and written requests that require documentation. |
Utilities page |
Water, sewer, meters and drainage program descriptions. |
Understanding which City team handles water infrastructure, sewer backups, meter service and drainage concerns. |
Do not confuse payment pages: court payments and water payments are separate. For water, use the Balch Springs Utility OpenGov water bill route linked from the City’s Pay or Online Payments page.
Pay Bill or Log In: OpenGov, Phone, City Hall, Mail and Drop Box
In person
City Hall, 13503 Alexander Road.
Best for urgent account review, disconnect issue or payment proof.
After-hours drop box
On-site drop box at City Hall.
Use account number and avoid relying on drop box for same-day reconnection unless confirmed.
Start from the current City link
The City warns that previously bookmarked payment links from the old payment site are no longer valid. Open the water bill link from BalchSpringsTX.gov or use the current OpenGov portal.
Locate account number and PIN
The OpenGov page asks for account number or email address and Password/PIN. The page says the PIN is under the account number in the upper-right corner of your bill.
Confirm the service address before paying
Balch Springs account numbers may have multiple parts. Check the service address, account holder and billed amount before submitting payment, especially if you manage more than one address.
Save proof and call if needed
Keep confirmation number, date, amount, payment method and screenshot. If service is at risk or needs reconnection, call 972-286-4477 before 5 PM.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
OpenGov online login |
City of Balch Springs Utility account login with account number/email and Password/PIN. |
Online payment and account registration features. |
Use navigation buttons inside the portal instead of browser back button when possible. |
Online Water Bill link from City Pay page |
City says use the current link as of April 2024. |
Safest way to avoid old saved links. |
Old bookmarked payment site is no longer valid. |
IVR phone payment |
855-202-3000. |
Automated payment by phone. |
Card payments include automatic 5% credit-card fee under the City’s disconnection policy page. |
In-person payment |
City Hall at 13503 Alexander Road during Monday-Friday 8 AM-5 PM. |
Past-due balance, disconnection risk, reconnection or account-review issue. |
Bring payment confirmation if you already paid online/phone. |
Mail payment |
Payment via mail is listed as an accepted method. |
Routine non-urgent payments. |
Call Utility Billing for exact mailing instructions if your bill stub is unavailable; mail is risky near cutoff. |
On-site after-hours drop box |
Drop box at City Hall. |
After-hours check or money-order payment. |
Payments after 5 PM will not qualify for same-day reconnection. |
Bank draft |
Forms page lists Bank Draft Form Front and Back. |
Recurring account-based payment setup. |
Keep paying normally until the draft is active and confirmed. |
Start, Stop, Change or Document Balch Springs Water Service
New service
- Use the New Service Application and Water Department Service Agreement.
- The customer must sign the service agreement before service begins.
- The agreement also applies before service is re-established after suspension or termination.
- Be ready to follow cross-connection and backflow-prevention requirements.
- Call 972-286-4477 if you are missing required documents.
Account changes
- Billing Address Change form.
- Name Change Form.
- Disconnect Water Request.
- Release Form.
- Temporary Service form.
- Bank Draft forms, front and back.
Special requests
- Leak Adjustment Request Form.
- Pool Fill Adjustment Request.
- Medical Jets Opt Out forms in English and Spanish.
- Frontload Open Top Container Request.
- Extra Polycart Request.
Backflow/cross-connection note: the Balch Springs service agreement says customers must eliminate or isolate potential contamination hazards and may be required to install, test and maintain backflow prevention at their expense.
Due Date, Disconnection, Reconnection and Card Fees
Due date
Bills are due 15 days after the billing date.
Disconnect eligibility
Accounts become eligible for disconnection 10 days after the bill due date.
Disconnect/reconnect fee
Once disconnect is generated, a $50 disconnect/reconnect fee is charged.
Card fee
All card payments include an automatic 5% credit-card fee.
Situation |
City rule / detail |
Customer action |
|---|---|---|
Normal bill |
Due 15 days after billing date. |
Pay before due date and save proof. |
After due date |
Account becomes eligible for disconnection 10 days after bill due date. |
Call 972-286-4477 if you need arrangement guidance or have paid but still see a notice. |
Scheduled disconnect |
Full payment must be received no later than the day before scheduled disconnect date. |
Do not wait until cutoff day; use a fast payment route and confirm with Utility Billing. |
Disconnect generated |
$50 disconnect/reconnect fee is charged once disconnect is generated, even if the account is paid before actual disconnect occurs. |
Pay before the work order is generated whenever possible. |
Same-day reconnection |
Payment must be made by 5:00 PM. |
Call after payment to confirm the reconnection order. |
After 5:00 PM payment |
Reconnected the next business day. |
Plan around weekends and holidays. |
Senior/disability accounts |
Door-card notice after first missed payment; service disconnected after the second unpaid bill. |
Ask the City how the account is coded and what proof is required if eligible. |
FY 2026 Balch Springs Water Rates and Utility Charge Checks
Effective date
FY 2026 water rates are effective 10/1/2025 and billed November 2025.
Common residential minimum
Less than 1-inch residential meter: $24.22 minimum for first 2,000 gallons or any part.
Residential tier 1
2,001-6,000 gallons: $4.95 per 1,000 gallons or any part.
High-use tier
30,000+ gallons: $7.54 per 1,000 gallons or any part.
FY 2026 rate topic |
Official posted detail |
Customer meaning |
|---|---|---|
Water rate effective period |
FY 2026, effective 10/1/2025, billed November 2025. |
Use this schedule for 2026 water-rate explanations unless the City posts a newer schedule. |
Residential minimum, less than 1-inch meter |
$24.22 for first 2,000 gallons or any part thereof. |
Common household baseline before added usage tiers. |
Residential meter minimums |
1.5-inch $40.20; 2-inch $59.38; 3-inch $104.15; 4-inch $168.08; 6-inch $327.95; 8-inch $524.86. |
Large meters carry higher base minimums. |
Residential water usage tier 1 |
2,001-6,000 gallons: $4.95 per 1,000 gallons or any part thereof. |
Applies after the first 2,000 gallons. |
Residential water usage tier 2 |
6,001-30,000 gallons: $6.12 per 1,000 gallons or any part thereof. |
Irrigation, leaks and pool filling may enter this tier. |
Residential water usage tier 3 |
30,000+ gallons: $7.54 per 1,000 gallons or any part thereof. |
High-use months cost more per 1,000 gallons. |
Reduced-rate residential |
Less than 1-inch meter minimum $15.19; tier one $3.98; later tiers $6.12 and $7.54. |
Ask Utility Billing whether you qualify and what proof is required. |
Commercial and multi-residential minimums |
Less than 1-inch meter $28.33; 1.5-inch $47.04; 2-inch $69.49; 3-inch $120.86; 4-inch $196.68; 6-inch $383.73; 8-inch $608.18. |
Business and multi-residential accounts should not compare directly to normal residential minimums. |
Multi-residential per-unit fee |
$24.22 per unit fee shown on FY 2026 water-rate PDF. |
Apartment/multi-residential bills may include per-unit components. |
Wastewater, storm drainage and solid waste |
The City rate page links separate schedules and says multi-year increases apply: water +2% and wastewater +5% each year through September 30, 2028; storm drainage increases through September 30, 2026; solid waste rates increased January 1, 2025 with no FY 2025 increase. |
Check the current City PDF before publishing exact sewer, drainage or solid-waste dollar amounts. |
Bill estimate tip: the first 2,000 gallons are included in the minimum by meter size. Added gallons are charged by tier “per 1,000 gallons or any part thereof,” so a small amount over a tier can still affect the bill.
High Water Bill, Leak Adjustment and Pool Fill Checks
Check the full bill
Review water, wastewater, drainage, solid waste, prior balance, late/disconnect fee, card fee and payment posting before assuming the meter is wrong.
Leak adjustment limits
Water charges are not eligible for adjustment. If approved, adjustment applies only to wastewater charges and is limited to a maximum of two billing periods.
Pool fill form
The Forms page lists a Pool Fill Adjustment Request. Ask Utility Billing how it affects sewer/wastewater billing before filling a pool.
High-bill check |
What to do |
Why it matters |
|---|---|---|
Prior balance |
Check previous balance, late fee, payment date and whether the last payment posted before bill generation. |
A carryover can make the current bill look like a water spike. |
Usage tier |
Compare gallons to FY 2026 tiers: first 2,000 minimum, then 2,001-6,000, 6,001-30,000 and 30,000+ gallons. |
Usage above 6,000 gallons costs more per 1,000 gallons. |
Toilet leak |
Dye-test toilets and listen for refill cycling. |
Silent toilet leaks are one of the most common causes of continuous use. |
Irrigation / outdoor use |
Check controller schedule, broken sprinkler heads, hose bibs, pools, foundation watering and runoff. |
Outdoor use can push the account into higher rate tiers. |
Meter / service line |
Turn off all water inside and outside, then watch the meter if safely accessible or ask the City how to request review. |
Meter movement with no use may indicate a private-side leak. |
Leak adjustment documents |
Save repair receipt, invoice, photos, leak date and repair date. |
The City requires supporting documentation before review. |
Payment responsibility during review |
Continue paying current bills by the due date. |
A pending leak adjustment does not stop late fees, delinquency procedures or disconnection policies. |
Water, Sewer, Meters and Drainage: Which City Function Handles What?
Water
Continuous delivery of drinking water, pressure/flow monitoring, water-line maintenance and conservation education.
Sewer
Wastewater collection system operation, inspections, cleaning, repairs and response to sewer backups or customer complaints.
Meters
Meter reading accuracy, faulty/outdated meter replacement and meter service documentation.
Drainage
Storm drains, ditches, culverts, neighborhood drainage inspections and water-pollution prevention education.
Problem |
How to describe it |
What to include |
|---|---|---|
Water outage or low pressure |
“My address has no water/low pressure.” |
Service address, time started, neighbors affected, shutoff notice status and nearby construction. |
Possible water main break |
“Water is flowing/bubbling in the street/yard/meter area.” |
Nearest address, cross street, traffic hazard, hole/sinkhole and callback number. |
Sewer backup |
“Wastewater is backing up into [fixture] or overflowing near [location].” |
Stop using water; keep people and pets away from sewage; call quickly. |
Meter concern |
“I need a meter review for high usage / broken lid / leaking meter box.” |
Account number, service address, photos if safe and whether water is moving when all fixtures are off. |
Drainage problem |
“Stormwater is not draining at [location].” |
Street, ditch, culvert, standing water timing and whether debris is blocking the inlet. |
Water Quality, Lake Ray Hubbard Source Water and Taste/Odor Questions
Water system ID
The 2024 Consumer Confidence Report lists City of Balch Springs as PWS ID TX0570032.
Source water
The report says Balch Springs provides treated surface water from Lake Ray Hubbard via Dallas Water Utilities PWS #0570004.
Water quality contact
The 2024 report lists Carlos Davalos, Assistant Director of Utilities, and a water-quality report phone of 469-805-0041.
Concern |
City guidance / report detail |
Customer action |
|---|---|---|
Taste or odor |
Unusual taste/odor can be related to minerals or chlorine used for disinfection, and a different taste/odor does not necessarily mean water is unsafe. |
Note whether it is one tap or all taps, hot or cold, date/time and whether neighbors are affected. |
Cloudy or milky water |
Often caused by tiny air bubbles and usually clears from the bottom up after sitting. |
Fill a clear glass and wait a few minutes; report persistent problems. |
Brown/yellow/dirty-looking water |
Often caused by flow changes that disturb sediment, such as flushing, hydrant operation, main breaks or emergency repairs. |
Run cold water from a bathtub or outside spigot for a short period; report if it persists. |
Lead concern |
The CCR advises flushing the tap for 30 seconds to 2 minutes after water has been sitting for several hours to reduce possible lead exposure. |
Use cold water for drinking/cooking and consider testing if concerned. |
Spanish CCR assistance |
The CCR lists Spanish assistance at 972-557-4618. |
Call for help understanding the drinking-water report in Spanish. |
Public meetings |
The CCR lists public participation opportunities on the 2nd and 4th Monday of the month at 7:00 PM at 13503 Alexander Road. |
Call the City to verify meeting schedule before attending. |
Payment Safety, Utility Scam Checks and 811 Before Digging
Do not use old payment links
The City says old bookmarked payment links from the previous payment site are no longer valid. Use the current OpenGov water bill link from the official City site.
Verify shutoff calls
If someone threatens immediate shutoff, hang up and call Utility Billing directly at 972-286-4477 using the official number.
Call before digging
Use Texas 811 before fence posts, irrigation repair, tree planting, trenching, drainage work or private water/sewer line repair.
Map: Balch Springs Utility Billing at City Hall
Use this map for Balch Springs City Hall at 13503 Alexander Road, where Utility Billing lists in-person assistance, payment support and City Hall contact information. For live balance, cutoff status or reconnection, call 972-286-4477.
Route |
Address / link |
Use for |
|---|---|---|
Utility Billing / City Hall |
13503 Alexander Road, Balch Springs, TX 75181 |
In-person payment, billing questions, account setup, service inquiries and payment proof. |
Online utility login |
Pay online or access utility account with account/email and Password/PIN. |
|
Online payments page |
Official route separating court payments and water payments. |
|
Forms |
New service, service agreement, leak adjustment, disconnect request, bank draft, billing change and special requests. |
|
Water quality |
Taste, odor, cloudiness, discolored water and annual drinking-water report route. |
Balch Springs Water Utilities FAQ
How do I pay my Balch Springs water bill online?
Use the official OpenGov City of Balch Springs Utility portal linked from the City’s Pay or Online Payments page. The City warns that older bookmarked payment links from the previous payment site are no longer valid.
What is the Balch Springs Utility Billing phone number?
Call Utility Billing at 972-286-4477 for billing questions, account setup, account changes, payment processing, service inquiries, water outage questions and water/sewer support.
What is the Balch Springs water bill phone payment number?
The City lists IVR phone payments at 855-202-3000. Have your account number, PIN and payment method ready before calling.
Where is the Balch Springs Utility Billing office?
Utility Billing is at Balch Springs City Hall, 13503 Alexander Road, Balch Springs, TX 75181. Hours are Monday through Friday, 8:00 AM to 5:00 PM.
Where do I find my Balch Springs utility portal PIN?
The OpenGov login page says the PIN number is located underneath the account number in the upper-right corner of the bill.
When is my Balch Springs water bill due?
The City’s disconnection policy says bills are due 15 days after the billing date, and accounts become eligible for disconnection 10 days after the bill due date.
What is the Balch Springs reconnect deadline?
Payments must be made by 5:00 PM for same-day reconnection. Payments made after 5:00 PM will reconnect the next business day.
Can Balch Springs adjust a high bill caused by a leak?
Possibly, but water charges are not eligible for adjustment. If approved, adjustments apply only to wastewater charges and are limited to a maximum of two billing periods. The account remains subject to normal billing, late fees and disconnection procedures during review.
What are Balch Springs FY 2026 residential water rates?
FY 2026 water rates are effective 10/1/2025 and billed November 2025. For a residential less-than-1-inch meter, the minimum for the first 2,000 gallons is $24.22. Usage after that is $4.95, $6.12 and $7.54 per 1,000 gallons by tier.
Is this the official Balch Springs Water Utilities website?
No. This is an independent informational guide. Use official City of Balch Springs pages, the OpenGov portal, your bill, 972-286-4477 and 855-202-3000 to verify live balance, payment posting, service status, rates and reconnection instructions.
30-Second Balch Springs Utility Checklist
Pay/login: OpenGov City of Balch Springs Utility → account number/email → Password/PIN from upper-right of bill.
Main billing phone: 972-286-4477; email utilitybilling@balchspringstx.gov.
Phone payment: 855-202-3000 IVR.
Office: City Hall, 13503 Alexander Road, Monday-Friday 8 AM-5 PM.
Due/disconnect: bill due 15 days after billing; disconnect eligibility begins 10 days after due date.
Reconnection: pay by 5 PM for same-day reconnection; after 5 PM reconnects next business day.
Fees: $50 disconnect/reconnect fee once disconnect is generated; card payments include 5% credit-card fee.
High bill: check usage tier, prior balance, irrigation, toilets, leak documents and wastewater-only adjustment rules.
Water quality: Balch Springs PWS ID TX0570032; treated surface water from Lake Ray Hubbard via Dallas Water Utilities.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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