Bernalillo County Water Utility Authority 2026 Guide

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ABCWUA • Albuquerque & Bernalillo County • bill pay • login • emergencies • conservation

Bernalillo County Water Utility Authority: Pay, Log In, Call, Report or Understand Your Account

The Albuquerque Bernalillo County Water Utility Authority, often called ABCWUA or the Water Authority, handles water, sewer and many trash-billing items for customers in Albuquerque and Bernalillo County. Use this 2026 guide to pay a bill, view a statement, call the right phone option, handle tenants/owners correctly, get bill help, report emergencies, follow water-waste rules and read water-quality information.

My Account Login Guest Pay Call 505-842-WATR 24/7 Emergency

Start Here: Fast Action Board

Main phone505-842-9287
BillingOption 0
EmergencyOption 1, 24/7
Pay by phoneOption 2
What you need
Official route
Have ready
Best next step
Pay one time online
Guest Pay
Account number, service ZIP code, payment method.
Use Guest Pay for a quick one-time payment and bill image access.
Log in or create profile
WA Portal / My Account
Email, password, account number, service address/ZIP.
Use the portal for recurring payments, payment history, bill images and multiple accounts.
Pay by phone
505-842-WATR / 505-842-9287, Option 2
Account number, amount due, card/bank details.
Save the confirmation number before ending the call.
Billing or general issue
505-842-9287, Option 0
Bill, account number, property address, payment proof, screenshot or notice.
Use for billing, payment posting, account profile, trash-bill routing and general questions.
Water or sewer emergency
505-842-9287, Option 1
Address, cross street, issue type, safety risk, start time.
Use Option 1 for 24-hour water/sewer emergencies.
Construction services
505-842-9287, Option 3
Project address, permit/work-order question, connection type.
Use for construction, connection-permit and work-order payment routing.
Conservation / rebates
505-842-9287, Option 4
Account number, rebate item, receipt, purchase date.
Use for water-saving rebates and 505Outside conservation support.
Report water waste
505-842-9287, Option 5 or online report form
Address, best day/time to observe, water source if known.
Reports may lead to a warning notice or scheduled field inspection.
Walk-in customer service
Customer Service Center, 1441 Mission Ave NE, Albuquerque, NM 87107
ID, bill, account number, payment proof, documents.
Lobby hours are Monday-Friday, 8:30 a.m.-4:30 p.m.
Mail payment
ABCWUA, PO Box 27226, Albuquerque, NM 87125
Bill stub/account number and check or money order.
Use only when the due date is not urgent.

Important naming note: this is not a small county department page. The correct utility is the Albuquerque Bernalillo County Water Utility Authority, a regional water and sewer utility often abbreviated as ABCWUA or simply Water Authority.

What the Water Authority Does

The Water Authority is an independently operated New Mexico political subdivision that manages water and wastewater utility service for Albuquerque and Bernalillo County customers. It is governed by a board and sets policy, rates and service rules through ordinances.

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Regional utility

ABCWUA is the local authority for water and sewer utility service across Albuquerque and parts of Bernalillo County.

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Water and sewer

The monthly Water Authority account can include water, sewer and, for many customers, curbside refuse collection billed on behalf of local solid-waste agencies.

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Rates by ordinance

Water and sewer rates are governed through the Water and Sewer Rate Ordinance; the legislation page lists Section 1 as amended May 20, 2026 by O-26-1.

Area
What it means for customers
Where to act
Customer accounts
Pay, view bills, request billing help, set paperless, manage recurring payments and update account profile.
WA Portal, Guest Pay or Customer Service Option 0.
Water emergencies
Broken mains, urgent sewer backup, emergency water shutoff and water/sewer field problems.
Call 505-842-WATR, Option 1.
Conservation
Water by the Numbers, rebates, xeriscape support, water waste reporting and irrigation guidance.
Option 4 for conservation; Option 5 for water waste.
Trash bill line
Trash/refuse may appear on the Water Authority bill, but questions route to City or County Solid Waste depending service area.
City Solid Waste 505-761-8100 or Bernalillo County Solid Waste 505-224-1639.
Builders / development
Connection permits, work orders, maps, records, pressure/flow inquiries and project closeout.
Construction Services, Option 3.
Water quality
Annual CCR, lead testing, PFAS monitoring, source water, sodium, arsenic and distribution-zone information.
Water Quality Report hub, Lead-Safe Community map, Option 1 for urgent quality issue.

Bill Pay, Login and Bill Viewing

Guest Pay

Use for one-time payment and bill image access with account number and ZIP.

WA Portal

Use for recurring payments, multiple accounts, payment history and paperless billing.

Phone payment

Call 505-842-WATR and select Option 2.

In person / drop box

Use 1441 Mission Ave NE or 5th & Marquette drop box when check/money-order drop-off is better.

Payment / bill route
What it does
Best for
Do this before submitting
Guest Pay
One-time payment and bill image viewing.
Fast payment without building a full online profile.
Verify the account number, ZIP, property address and amount.
Sign in / create profile
More options including recurring payments.
Owners, managers or customers who want ongoing online account control.
Confirm every account added belongs to the right property.
Bank draft
ABCWUA debits the bank account monthly to pay the bill in full.
Customers who want automatic full-balance payment.
Keep enough funds available before the draft date.
Phone payment
Call 505-842-WATR, Option 2.
Customers who prefer automated phone payment.
Write down the confirmation number.
Mail
ABCWUA, PO Box 27226, Albuquerque, NM 87125.
Non-urgent check or money-order payment.
Mail early; do not use mail when service is at immediate risk.
Curbside drop boxes
1441 Mission Ave NE or 5th & Marquette by City Hall downtown.
Check/money-order drop-off.
Include account number and avoid cash unless the location officially accepts it.
Walk-in
Customer Service, 1441 Mission Ave NE; lobby 8:30 a.m.-4:30 p.m., Monday-Friday.
Payment plus account questions, bill help or documentation.
Bring bill, ID and payment proof.
Western Union
Retail payment option listed by ABCWUA.
Customers needing third-party retail payment access.
Call ahead because hours and availability may change.
Paperless by Email
Enroll in WA Portal and select Paperless by Email under bill statement delivery.
Customers who want email bills instead of mailed paper bills.
Confirm email address and monitor spam folder after enrolling.
Payment problem script: “I paid ABCWUA account [account number] on [date/time] by [Guest Pay / WA Portal / phone / bank draft / mail / drop box / walk-in / Western Union]. The service address is [address], amount was [amount], and confirmation/check number is [number]. Can you confirm posting and whether any balance remains?”
How Can I Pay My Bill? Guest Pay WA Portal / My Account See My Bill

Phone Menu: Call 505-842-WATR Without Getting Lost

Option
Official use
Use when…
Have ready
Option 0
Call Center – billing, payments and general issues.
You need a person for account questions, payment posting, bill explanation or portal help.
Account number, property address, bill copy, payment proof.
Option 1
Water/sewer emergencies, 24 hours a day.
There is a main break, sewer backup, emergency shutoff, water-quality emergency or urgent field issue.
Exact location, cross street, issue type, safety risk.
Option 2
Make a payment over the phone.
You want automated phone payment.
Account number and payment method.
Option 3
Construction Services.
You need connection permits, work orders, development, maps/records or project payment routing.
Project address, permit/work-order number if any.
Option 4
Water Conservation and Rebates.
You need rebate, 505Outside, irrigation, xeriscape or conservation-program help.
Account number, receipt, product details, project date.
Option 5
Report Water Waste.
You see water running into the street, public right-of-way, storm drain or adjacent property, or spray irrigation during restricted hours.
Address, best observation day/time, source of water if known.
Option 6
Cockroach Control.
You need the utility’s cockroach-control routing.
Address and problem details.
Option 7
Report concerns about Water Authority vehicle operation.
You need to report a vehicle-safety concern.
Vehicle description, location, date/time.

Tenants, Owners, Buyers and Sellers: ABCWUA Bills the Property

Major account rule: the Water Authority is a property-based utility. It does not start, stop or transfer service in the same way many city utilities do. ABCWUA bills the property, not the person, and the property owner of record controls and is responsible for the water account.

Tenants

Contact the owner, landlord or property manager for prorated bills, final bills or mailed bill copies.

Owners

Owners may request mailing address changes, budget billing, online profile changes or meter placement/removal.

Buyers / sellers

Final bills should be prorated and paid through the title company or negotiated between buyer and seller.

Property managers

With owner permission, call 505-842-9287 Option 0 to add or change mailing addresses.

Situation
Correct ABCWUA handling
Do not assume
Renter wants a bill mailed to them
Contact the owner/landlord/property manager. The tenant may also set up bank draft if appropriate.
Do not assume the tenant can “take over” the account without owner control.
Tenant needs final/prorated bill
Ask landlord or property manager to calculate or coordinate the prorated amount.
Do not expect ABCWUA to close service just because a tenant moves.
Owner sells property
Prorate and pay final bill through title company or negotiate with buyer.
Do not leave utility payoff out of closing review.
New owner buys property
Confirm owner-of-record, mailing address and online profile access.
Do not rely on old owner’s portal or old mailing address.
Title company needs payoff
Email bill and financial history requests to the title-company payoff route listed by ABCWUA.
Do not estimate payoff from an old monthly bill.
Moving/closing script: “This is a [rental / purchase / sale / managed property] at [address]. I understand ABCWUA bills the property, not the person. What should be updated for [mailing address / payoff / bank draft / online profile / prorated bill]?”
New Service for Tenants or Owners Contact Customer Service

Understanding the Monthly Bill and 2026 Rate Checks

ABCWUA says the monthly bill can include water, sewer and, for most customers, curbside refuse collection billed on behalf of the City of Albuquerque. Extra lines may include adjustments, water-waste charges and extra carts.

Not just water

Separate water, sewer, refuse/trash, adjustments, water waste, extra carts and payment history before calling.

Trash questions

City trash questions go to 505-761-8100; Bernalillo County Solid Waste questions go to 505-224-1639.

Rates by ordinance

Use the official Water and Sewer Rate Ordinance for current rate calculations and service fees.

Bill item
What it means
Who to contact
Water charge
Potable water service and usage.
ABCWUA Customer Service, Option 0.
Sewer / wastewater
Wastewater collection/treatment charges.
ABCWUA Customer Service, Option 0.
Curbside refuse
Trash/refuse line billed for many customers on behalf of local solid-waste service.
City Solid Waste 505-761-8100 or Bernalillo County Solid Waste 505-224-1639.
Water waste
May appear after ordinance-based water-waste enforcement.
Option 5 or Customer Service depending notice.
Adjustments
Corrections, account changes or approved billing changes.
Option 0 with current and prior bill.
Extra carts
Additional trash/cart-related charge.
Solid Waste route first if the issue is cart/trash service.
Developer/connection fees
Work-order, engineering, pro-rata or connection-permit charges.
Construction Services, Option 3.
Bill review script: “My ABCWUA bill changed from [old amount] to [new amount]. Please help me separate water use, sewer, trash/refuse, extra carts, water-waste charges, adjustments, rate class, payment history and any rate ordinance change.”
Understanding My Bill Definition of Charges Rate Ordinance

Water or Sewer Emergency: What to Report

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24/7 emergency route

Call: 505-842-WATR / 505-842-9287, Option 1.

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Sewer backup

Use Option 1 for urgent sewer backup, sewer overflow, water/sewer emergency or emergency field issue.

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Water quality concern

Use Option 1 for urgent quality concerns; non-urgent report questions can use water-quality email or the report hub.

Problem
Call / action
What to say
Safety step
Broken main / water flowing in street
505-842-WATR, Option 1.
“Water is flowing/bubbling at [address/cross street]. It started around [time].”
Stay clear of damaged pavement and work zones.
No water / sudden pressure loss
Option 1 if urgent; Option 0 if account/billing related.
“No water/low pressure at [address]. Neighbors [are/are not] affected.”
Turn faucets off after checking so returning pressure does not damage fixtures.
Sewer backup or overflow
Option 1.
“Sewer is backing up at [toilet/tub/floor drain/yard/street].”
Avoid wastewater contact and stop using fixtures if backup worsens.
Emergency water shutoff
Option 1.
“I need emergency water shutoff at [address] because [reason].”
If safe and known, use private shutoff while waiting.
Water quality issue
Option 1 for urgent issue; water-quality email for non-urgent report questions.
“Water has [color/odor/taste] at [hot/cold/all taps] since [time].”
Check whether all taps or only one fixture is affected.
Water waste
Option 5 or online report form, not emergency Option 1 unless there is damage/safety risk.
“Water is running/spraying into [street/storm drain/neighbor property] at [address].”
Provide best observation time and source if known.
Emergency script: “I’m reporting a [main break / sewer backup / no water / emergency shutoff / water-quality issue] at [address or cross street]. It started around [time]. The issue is [street / alley / yard / home / meter area], and the safety concern is [traffic / wastewater / property damage / no water].”

Payment Assistance: LIC and WAF

Low Income Credit

The LIC program gives eligible low-income homeowners a monthly utility credit up to $33.05 for water, wastewater and solid waste.

Water Assistance Fund

WAF gives one-time emergency help for low-income homeowners or tenants who pay Water Authority water and sewer bills.

2026 WAF trigger

Effective Jan. 1, 2026, a Water Authority turn-off notice must be issued or mailed for WAF eligibility.

Help route
Who it may help
Benefit / contact
Prepare first
Low Income Credit Program
Low-income homeowners.
Monthly utility credit up to $33.05; renew annually.
Account number, bill, address, homeowner and income documents.
Water Assistance Fund Grant
Low-income homeowners or tenants who pay ABCWUA water/sewer bills.
Approved applications may receive up to $200 toward the bill.
Turn-off notice, account number, bill, income/household documents.
The Storehouse
LIC and WAF administrator listed by ABCWUA.
505-842-6491
Ask about current appointment/application process.
Rio Grande Food Project
LIC and WAF administrator listed by ABCWUA.
505-967-8983
Have bill and turn-off notice ready if applying for WAF.
Billing call before shutoff
Any customer at risk of disconnection or with payment posting issue.
505-842-WATR, Option 0.
Ask exact amount due and fastest posting method.
Assistance script: “My ABCWUA account has a past-due balance and a turn-off notice dated [date]. My account number is [number], service address is [address], amount due is [amount], and I need to know whether LIC, WAF, The Storehouse or Rio Grande Food Project can help before disconnection.”
Help for Low Income Customers The Storehouse Rio Grande Food Project

Water Waste, Watering Rules and Rebates

Restricted hours

Spray irrigation is not allowed between 11 a.m. and 7 p.m. from April 1-Oct. 31.

Runoff rule

Water flowing or spraying into public right-of-way, storm drain or adjacent property is water waste.

Water by the Numbers

Recommended watering: March 1x/week; April-May 2x/week; June-August 3x/week; September-October 2x/week; November 1x/week.

Warning first

Reports may result in warning notice or field inspection; fines are not assessed until a warning and chance to correct.

Issue
Official rule / route
Practical customer action
Spray irrigation timing
April 1-Oct. 31 spray irrigation must be between 7 p.m. and 11 a.m.
Set irrigation controller outside 11 a.m.-7 p.m.
Drip, bubbler, hand watering
Time-of-day restriction does not apply to drip irrigation, low-precipitation bubblers, hand watering or containerized plants/stock.
Use targeted low-waste watering when plants need help.
Water running to street
Water flowing/spraying into public right-of-way, storm drain or adjacent private property is water waste.
Fix heads, pressure, broken valves, cooling leaks or hose misuse.
Equipment malfunction
Customers must contact Enforcement within 48 hours to explain how the problem will be resolved.
Shut off malfunctioning equipment if repair takes more than 48 hours.
Report water waste
Use online form or call 505-842-WATR, Option 5.
Provide address, best day/time to observe and source if known.
Time-of-day exemption
Available for qualifying chemical treatment, irrigation system outage, new sod, reseeded turf or newly seeded areas.
Apply before the project and prepare for on-site inspection.
Irrigation rebates
Residential customers may qualify for 25% or up to $100 for smart controllers, flow sensors and pressure regulators; commercial customers may qualify for 25% or up to $500.
Apply within 90 days of purchase and keep paid itemized receipt.
Report Water Waste Water Waste Rules Water by the Numbers Watering Exemption 505Outside

Water Quality, Sources, Lead and PFAS

Annual testing

ABCWUA says thousands of water samples are collected every year and the water meets state and federal drinking-water standards.

Water sources

The 2025 report explains that customers rely on local groundwater plus imported surface water from the Colorado River basin through the San Juan-Chama Project.

Lead and PFAS

The report points customers to the Lead-Safe Community inventory and states local drinking water remains absent of PFAS under 2024-2025 UCMR testing.

Water-quality item
What the customer should know
Best next step
Annual Water Quality Report
Use the current English or Spanish report for source-to-tap explanation, regulated sampling results and lead information.
Open the Water Quality Report hub before relying on an old PDF.
Source water
Water comes from locally pumped groundwater plus San Juan-Chama surface water imported from the Colorado River basin.
Use the source-water section to understand taste, treatment and drought discussions.
Monitoring
The report describes monitoring and testing at wells, tanks, customer taps and the surface-water treatment plant.
Use the CCR for verified results, not social posts.
Lead service line inventory
ABCWUA is conducting an inventory of service lines and points customers to the Lead-Safe Community map.
Search your property and provide feedback if the material looks wrong.
Customer-requested lead testing
The report says ABCWUA offers free lead and copper testing for customers concerned about home plumbing fixtures.
Use the lead sample collection request route.
PFAS
The 2025 report states local drinking water remains absent of manmade PFAS chemicals, based on 2024-2025 monitoring.
Check future reports because PFAS rules and sampling schedules can change.
Water-quality questions
Questions may be emailed to the water-quality contact listed by ABCWUA or routed through 842-WATR Option 1.
Report address, affected tap, hot/cold/all taps, color/odor/taste and start time.
Water-quality script: “My water at [address] has [color/odor/taste/pressure issue] from [hot/cold/all taps] since [time]. I checked the latest ABCWUA Water Quality Report and need help understanding whether this is source-water, distribution, private plumbing or an active notice issue.”
Water Quality Report Hub Download Report Lead-Safe Community Lead Sample Request

Builders, New Construction, Work Orders and Maps

Construction Services

Call 505-842-WATR, Option 3, Monday-Friday, 8 a.m.-5 p.m., for new-construction payment and project routing.

Connection permit fees

Small water services and sanitary sewer services are listed as $50 per service; public hydrant/manhole/fire line/AirVac pit/large services are listed as $150 per item.

Maps and records

Maps & Records contacts are listed as 505-289-3242 or 505-289-3248.

Project need
Route
Prepare before calling
Connection permit
Construction Services, Option 3.
Project address, service size, permit type, owner/designer/contractor info.
Work order fees
New Construction payment route.
Engineering review fee, pro-rata fee question, project closeout status.
Availability / pressure / flow
Utility Development contacts listed by ABCWUA.
Parcel/address, use type, estimated demand, fire-flow question.
Maps and records
505-289-3242 or 505-289-3248.
Location, map type, record request and purpose.
Fire hydrant meter
Customer Service / Fire Hydrant Meter Program.
Project location, start/end date, meter need and billing contact.
Online Services Work Orders Fire Hydrant Fees Locations & Contacts

Map: ABCWUA Customer Service Center

Use this map for the Albuquerque Bernalillo County Water Utility Authority Customer Service Center at 1441 Mission Ave NE, Albuquerque, NM 87107. The same location appears throughout the official customer-service pages as the walk-in service center.

Location / route
Address / phone
Best use
Customer Service Center
1441 Mission Ave NE, Albuquerque, NM 87107; 505-842-WATR
Walk-in customer service, billing questions, payment help and drop-box location.
Downtown curbside drop box
5th & Marquette, by City Hall downtown.
Payment drop-off option listed by ABCWUA.
Payment mail
ABCWUA, PO Box 27226, Albuquerque, NM 87125.
Mail check/money-order payment with account information.
General contact mail
PO Box 568, Albuquerque, NM 87103-0568.
General correspondence route.
Executive / Administrative Offices
One Civic Plaza NW, Room 5027, Albuquerque, NM 87102; 505-289-3000.
Administrative/governance routing, not routine bill payment.
Emergency / phone menu
505-842-WATR / 505-842-9287.
Option 1 emergency, Option 0 billing, Option 2 payment, Option 5 water waste.

Bernalillo County Water Utility Authority FAQ

What is the Bernalillo County Water Utility Authority phone number?

Call 505-842-9287, also written as 505-842-WATR. Use Option 0 for billing/general issues, Option 1 for 24-hour water or sewer emergencies, Option 2 for phone payment and Option 5 to report water waste.

Where do I pay my ABCWUA bill online?

Use Guest Pay through E-Bill Express for a one-time payment or use account.abcwua.org to sign in or create a Water Authority portal profile for more account features.

Where is the ABCWUA Customer Service Center?

The Customer Service Center is at 1441 Mission Ave NE, Albuquerque, NM 87107. Walk-in lobby hours are Monday-Friday, 8:30 a.m.-4:30 p.m.

Where do I mail an ABCWUA payment?

Mail bill payments to ABCWUA, PO Box 27226, Albuquerque, NM 87125. Include the account number or bill stub so the payment posts correctly.

Does ABCWUA start, stop or transfer service for tenants?

No. ABCWUA is property-based and bills the property, not the person. Tenants should work with the owner, landlord or property manager for prorated bills, final bills or mailed bill copies.

Why is trash on my Water Authority bill?

The monthly Water Authority bill can include water, sewer and, for most customers, curbside refuse collection billed on behalf of the City of Albuquerque. City trash questions go to 505-761-8100; Bernalillo County Solid Waste questions go to 505-224-1639.

How do I report a water or sewer emergency?

Call 505-842-WATR and select Option 1. This route is for water/sewer emergencies and is available 24 hours a day.

What is water waste under ABCWUA rules?

Water waste includes water, other than natural precipitation, flowing or spraying into a public right-of-way, municipal storm drain or adjacent private property. Spray irrigation between 11 a.m. and 7 p.m. from April 1 through Oct. 31 is also water waste.

How can low-income customers get help with an ABCWUA bill?

Eligible low-income homeowners may qualify for the Low Income Credit up to $33.05 monthly. Low-income homeowners or tenants with a Water Authority turn-off notice may apply for Water Assistance Fund grants up to $200 through listed partner agencies.

Where do I check water quality, lead and PFAS information?

Use ABCWUA’s Water Quality Report hub and the latest English or Spanish report. The report includes source-water, regulated sampling, lead information, PFAS monitoring and links to the Lead-Safe Community service-line inventory.

30-Second ABCWUA Checklist

Pay/login: Guest Pay for one-time payment; account.abcwua.org for WA Portal features and recurring payments.

Phone: 505-842-WATR / 505-842-9287. Option 0 billing, Option 1 emergency, Option 2 payment, Option 3 construction, Option 4 conservation, Option 5 water waste.

Office: Customer Service Center, 1441 Mission Ave NE, Albuquerque, NM 87107.

Mail payment: ABCWUA, PO Box 27226, Albuquerque, NM 87125.

Property rule: ABCWUA bills the property, not the person. Tenants, buyers, sellers and property managers should coordinate with owner/title/manager channels.

High bill: separate water, sewer, trash/refuse, extra carts, water waste, adjustments, winter average, rate ordinance changes and possible leak/irrigation use before calling.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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