Burleson Water Utilities 2026: Bill Pay, Login & Phone

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Burleson Utility Customer Service • water • sewer • garbage • bill pay • login • emergencies

Burleson Water Utilities Help Desk: Pay, Log In, Call or Start Service

Use this guide like a City Hall Annex counter: pay your Burleson water, sewer and solid waste bill, log in to the newer online utility portal, understand credit-card fees, use the 24/7 phone payment line, start or stop water service, handle a late bill, report water and wastewater concerns, check current rates, and follow year-round watering rules.

Pay / Login Online Billing: 817-426-9601 Phone Pay: 877-218-6201 After-Hours Emergency

Quick Answer: Burleson Water Utilities Phone, Login and Address

Utility Billing817-426-9601
Phone Payment877-218-6201
Office135 W. Ellison St.
Emergency817-426-9904
Need
Official route
Prepare first
Important detail
Pay or log in online
Burleson online utility payment portal
Account number and customer ID from the updated bill.
Bills generated from April 2024 forward require a new portal account using both account number and customer ID.
View older bills
Older utility bill access route
Previous login details, account info and older bill date.
Bills from March 2024 and earlier use the previous bill-view route.
Pay by automated phone
877-218-6201
Utility account number and amount you want to pay.
Available 24 hours a day, 7 days a week; IVR/card fees apply.
Ask billing/account questions
817-426-9601 or utilitybilling@burlesontx.com
Account number, service address, bill date, payment proof, issue details.
Utility Customer Service is open Monday-Friday, 8 AM-5 PM, and opens at 9 AM the first Tuesday of each month.
Visit office
City Hall Annex, 135 W. Ellison St., Suite 109, Burleson, TX 76028.
Bill, ID, account number, payment method, service form if starting service.
In-person payment can be by check, cash or credit card.
Mail payment
City of Burleson Utility Customer Service, 135 W. Ellison St., Suite 109, Burleson, TX 76028.
Check/money order and account number.
Do not mail close to a cutoff date; bank bill pay can also take several business days.
Drop box
Drive-up drop box at 100 S. Warren St., parking lot west of City Hall.
Envelope, check/money order and account number.
Cash is not accepted in the drop box.
Report water/wastewater concern
BTX311 during regular business hours; after hours call 817-426-9904.
Exact location, problem type, photo if safe, contact details.
Use after-hours dispatch for immediate water/wastewater emergencies.

Fast rule: billing, payments, start/stop service and payment arrangements go to 817-426-9601. Water main breaks, sewer overflows, manhole water and after-hours immediate concerns go through BTX311 during business hours or 817-426-9904 after hours.

Pay or Log In to Burleson Water Utilities Online

Burleson utility bills cover water, sewer and solid waste services. For the current online bill portal, use the account number and customer ID from your updated bill. Customers who used Burleson Municipal Court online payments may be able to use the same login for the utility bill portal.

Open the official utility payment portal

Use Burleson online utility bill pay or start from the City’s Utility Customer Service page.

Use account number plus customer ID

For bills generated from April 2024 onward, create or access the account with both the account number and customer ID from the updated bill.

Check the card fee before submitting

In-person or online credit-card payments have a 3.75% processing fee or $2.50 minimum. Phone IVR card payments include the 3.75% or $2.50 minimum plus the IVR fee.

Save proof

Keep payment confirmation, amount, date/time, payment method, account number and screenshot. If a late notice exists, call 817-426-9601 after paying.

Payment route
Use when
Need ready
Fee / timing warning
Online payment
You want to pay electronically by e-check, Visa, Mastercard or Discover.
Account number, customer ID and payment method.
Credit-card processing fee applies.
Recurring card or e-check
You want automatic online payments.
Portal account and saved payment method.
Confirm autopay is active before skipping the next manual payment.
Automated phone payment
You prefer 24/7 phone payment.
Account number and amount to pay.
Call 877-218-6201; card fee plus IVR fee can apply.
Bank draft
You want direct bank drafting instead of portal card fees.
Bank draft form and a picture of your driver’s license.
Call 817-426-9601 or email the form to utilitybilling@burlesontx.com.
In person
You need staff help, receipt, service forms or cash payment.
Bill/account number, ID and payment method.
City Hall Annex, 135 W. Ellison St., Suite 109.
Mail
Routine bills with enough mailing time.
Check/money order and account number.
Mail to 135 W. Ellison St., Suite 109, Burleson, TX 76028.
Drive-up drop box
You need after-hours physical payment drop-off.
Check/money order in envelope with account number.
100 S. Warren St.; no cash accepted.
Bank bill pay / financial institution
You use your bank’s bill-pay feature.
Correct account number and payee address.
Can take 5-7 business days for the City to receive payment.
Pay Utility Bill Online Utility Customer Service Payment Options Paperless Billing
Payment posting script: “I paid my City of Burleson utility account [account number] for [service address] on [date/time] by [online/phone/in person/mail/drop box/bank draft]. Confirmation or check number is [number]. Can you confirm it posted and tell me whether any 10% late fee, payment arrangement, disconnect risk or remaining balance remains?”

Late Bills, Due Dates, Penalties and Payment Arrangements

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20-day rule

Bills are due upon receipt and should be paid within 20 days of the bill date to avoid a penalty.

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10% late fee

A 10% late fee is charged on bills not paid by the due date listed on the statement.

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Extra 10 days

The City FAQ says an additional 10 days are given to make payment with a late fee before loss of service can occur.

Situation
Best action
Ask this
Bill just arrived
Pay within 20 days of the bill date.
“What is my exact due date and current balance?”
Bill is past due
Call Utility Customer Service before relying on mail or bank bill pay.
“Does the 10% late fee apply, and what amount is due today?”
Service could be lost
Use a faster route such as online, phone, in person or confirmed arrangement.
“What payment method will prevent loss of service?”
Need more time
Call 817-426-9601 and ask about a payment arrangement.
“Can this account qualify for a payment arrangement?”
Want a different due date
Ask customer service, but expect no due-date change.
“Is my due date fixed by service address?”
Paid through bank bill pay
Call if payment is near due/cutoff timing.
“Has the City received the bank-issued payment yet?”

Cutoff timing warning: bank bill pay and mailed payments can be too slow when a late fee or service-loss window is already open. Use an official same-day route and call 817-426-9601 when service status matters.

Late-bill script: “My Burleson utility account is [account number] at [address]. My bill is late or close to cutoff. What exact amount must be paid, does the 10% late fee apply, and can a payment arrangement prevent loss of service?”

Start, Stop or Transfer Burleson Water Service

Burleson’s form center includes water service application, water service discontinuation, transfer authorization, connection waiver, commercial water service agreement, bank draft authorization and disclosure request forms. For new residential service, the City says to fill out the Water Service Application and bring it to the office with your driver’s license.

Task
Official form / route
Prepare
Important note
Start residential water service
Water Service Application.
Completed form, driver’s license, service address, contact info, deposit/fee if required.
Bring the application to Utility Customer Service at 135 W. Ellison St., Suite 109.
Start commercial service
Commercial Water Service Agreement.
Business name, service address, responsible party, ID/business documentation.
Ask whether commercial deposit, tax documentation or additional forms apply.
Stop service
Water Service Discontinuation / Water Discontinuation form.
Account number, service address, stop date, forwarding address, contact info.
Do not assume moving out closes the account automatically.
Transfer service
Water Transfer Authorization.
Old address, new address, dates, contact info, account number.
Confirm final bill at old address and start date at new address.
Bank draft setup
Bank Draft Authorization.
Completed bank draft form and picture of driver’s license.
Email to utilitybilling@burlesontx.com or call 817-426-9601 for help.
Disclosure request or privacy change
Request for Disclosure or request to rescind disclosure.
Account holder info, account number, contact details.
Use when managing who can access account information.
Utility Forms Form Center Email Utility Billing Call 817-426-9601
Move-service script: “I need to start/stop/transfer Burleson utility service at [address] for [date]. Which form should I use, what ID or deposit is required, and how do I confirm the final bill or new-account start date?”

Burleson Water, Sewer, Garbage and Recycling Rates

Current Burleson utility rates include water base charges by meter size, tiered water usage, sewer base/usage, and garbage/recycling charges. Always check the City’s Rates page before publishing exact bill examples because City Council can update fees.

Small meter base

5/8" or 3/4" water base rate: $18.01.

First water tier

0-10,000 gallons: $5.50 per thousand gallons.

Residential sewer

Base $21.76 plus $6.04 per thousand gallons based on winter quarter average.

Residential garbage

$25.11 plus tax for curbside garbage and recycling service.

Rate item
Official amount shown
What it means
Water base rate, 5/8" or 3/4"
$18.01.
Common residential base charge before consumption.
Water base rate, 1"
$25.94.
Higher base for larger meter size.
Water base rate, 1-1/2"
$48.83.
Often larger residential/commercial meter scenarios.
Water base rate, 2"
$71.96.
Large meter base charge.
Water base rate, 3"
$173.06.
High-capacity meter base charge.
Water usage, 0-10,000 gallons
$5.50 per thousand gallons.
First billed tier for usage.
Water usage, 10,000-20,000 gallons
$6.65 per thousand gallons.
Irrigation, pool filling or leaks can push use into this tier.
Water usage, over 20,000 gallons
$7.38 per thousand gallons.
High-use tier; check sprinklers and leaks immediately.
Sewer residential
Base $21.76; $6.04 per thousand gallons based on winter quarter average.
Residential sewer is not simply the current month’s water use; winter averaging matters.
Sewer commercial
Base $21.76; $6.04 per thousand gallons based on monthly water usage.
Commercial sewer follows monthly water usage.
Residential garbage/recycling
$25.11 plus tax.
Garbage and recycling are part of the utility bill.
Commercial minor collection
$32.67 plus tax.
10 bags or one 96-gallon container from Waste Connections.
Commercial major collection
$48.51 plus tax.
20 bags or two 96-gallon containers from Waste Connections.
Current Rates Solid Waste & Recycling Water & Wastewater

High Burleson Water Bill, Sewer Charge or Meter Question

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Toilet dye test

The City recommends putting food coloring in the toilet tank, waiting about 30 minutes without flushing, and checking whether colored water appears in the bowl.

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Faucets and irrigation

Check dripping indoor/outdoor faucets and irrigation controller programs; multiple programs can run at once without the customer realizing.

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Sewer averaging

Residential sewer is based on winter quarter averaging using consumption billed in January, February and March.

Issue
Check first
Who to contact
Water use suddenly increased
Toilet dye test, faucets, irrigation programs, hose bibs, pool fill, water softener, visible leaks.
Utility Customer Service at 817-426-9601 for bill review.
Sewer charge seems high
Winter quarter average and the months used for your service address.
Call 817-426-9601 and ask how your winter quarter average was calculated.
Sprinkler usage is high
Controller start times, overlapping programs, broken heads, runoff and address-based watering days.
Adjust controller and follow year-round restrictions.
Water is coming from a manhole or street
Exact location, flow, traffic hazard and whether wastewater is visible.
BTX311 during business hours; 817-426-9904 after hours.
No hot water
Water heater, gas/electric supply and private plumbing.
Plumber or water-heater service; the City water system supplies cold water.
Sinks/tubs draining slowly
Private drain clog first, especially if only one fixture is affected.
Plumber first; report city-side sewer concern if a manhole or multiple homes are affected.
High-bill script: “My Burleson utility bill increased from [old amount/usage] to [new amount/usage]. I checked faucets, performed a toilet dye test, reviewed irrigation programs and looked for visible leaks. Can you review the billed usage, water tier, sewer winter average and any meter-reading concern?”

Water Breaks, Sewer Stops, Fire Hydrants and BTX311 Reporting

The Water and Wastewater Division maintains water and wastewater mains, fire hydrants, valves, pumps and motors; operates and monitors water delivery and wastewater collection; installs water taps and meters; and repairs water breaks, leaks and sewer stops.

Problem
Best route
Say this
Have ready
Water main break or water flowing in street
BTX311 during business hours; 817-426-9904 after hours.
“Water is flowing/bubbling at [address/cross street].”
Exact location, photos if safe, traffic hazard, time started.
Water/wastewater concern during regular hours
BTX311.
“I need to report a water/wastewater concern at [address].”
Category, location, description, contact details.
After-hours immediate concern
Police Dispatch at 817-426-9904.
“This is an after-hours water/wastewater emergency.”
Address, issue type, whether property/street is threatened.
Water coming out of manhole
After-hours dispatch if urgent; BTX311 if routine/business hours.
“Water or wastewater is coming out of a manhole at [location].”
Manhole location, odor/color, flow direction, nearby storm drain or homes.
Fire hydrant issue
BTX311 or Water & Wastewater reporting route.
“A hydrant is leaking/damaged at [location].”
Hydrant location, leak amount, vehicle impact if any.
Water tap or meter issue
BTX311 / Water & Wastewater or Utility Customer Service depending on bill vs field issue.
“I need help with a meter/tap/service issue at [address].”
Account number, address, issue photos, access instructions.
Water & Wastewater Report with BTX311 After-Hours Emergency

Burleson Year-Round Water Restrictions

No sprinklers 10 AM-6 PM

Irrigation and sprinkler watering fed by Burleson water is prohibited between 10 AM and 6 PM every day of the year.

Twice per week

Residential irrigation days depend on the last digit of the address.

Fine risk

Violations of Burleson water conservation requirements can carry fines up to $500 per violation.

Customer type / address
Allowed irrigation days
Important rule
Residential address ending 0, 2, 4, 6 or 8
Wednesday and Saturday.
No sprinkler/irrigation watering between 10 AM and 6 PM.
Residential address ending 1, 3, 5, 7 or 9
Thursday and Sunday.
No sprinkler/irrigation watering between 10 AM and 6 PM.
Non-residential locations
Tuesday and Friday.
Includes apartments, businesses, industries, parks and medians.
Monday
No-water day for irrigation schedule.
Do not schedule sprinkler watering on Monday.
Hand-held hose, drip irrigation, soaker hose or tree bubbler
Allowed any day.
Use for trees, new plants or targeted watering.
Alternative water source
Well, reclaimed or reused water is excluded from irrigation restrictions.
Do not cross-connect systems; confirm plumbing rules before using an alternate source.
Variance
May be granted under certain conditions.
Check landscape irrigation variance guidelines before assuming an exception.
Year-Round Restrictions Water Conservation Conservation & Drought Plan
Watering-rule script: “My address ends in [digit]. Can you confirm my irrigation days, the 10 AM-6 PM restriction, and whether my hand watering, soaker hose, new landscape or alternate water source qualifies for an exception?”

Paperless Billing, Water Quality Report and PRV Rebate

Paperless billing

Submit the online form to receive a monthly email for total balance due, or call Utility Customer Service at 817-426-9601.

Water quality report

The Water & Wastewater page links the current 2025 Drinking Water Quality Report for customers who want annual water-quality details.

PRV rebate

The City’s PRV rebate is for eligible owner-occupied residential properties with pressure over 80 psi and a qualifying licensed-plumber installation.

Program / document
Who should use it
Important step
Paperless Billing
Customers who want monthly bill balance email instead of paper-only handling.
Submit the form and use the email link to reach the City’s internet payment site.
2025 Drinking Water Quality Report
Customers checking source water, testing results or annual consumer confidence information.
Download the latest report from the Water & Wastewater page before quoting water-quality values.
PRV rebate eligibility
Owner-occupied residential accounts in good standing with eligible high pressure.
Use the City’s address search and plumber list before installing.
PRV installation rule
Eligible PRV applicants.
PRV must be installed by a licensed plumber registered with the City of Burleson, and a plumbing permit is required.
PRV application timing
Customers who already installed a qualifying PRV.
Application must be received within 90 days of installation.
PRV limit
Eligible residence.
Limit one PRV rebate for the lifetime of the residence.
Paperless Billing Water Quality Report Link PRV Rebate Program PRV Address Search

Trash, Recycling and Utility Bill Confusion

Burleson utility bills include more than water usage. A bill increase may come from water tiers, sewer charges, garbage/recycling, late fees, credit-card fees or special account changes.

Line item or question
What to check
Who to ask
Garbage and recycling charge
Residential rate, cart service, collection schedule and Waste Connections service level.
Utility Customer Service or Solid Waste & Recycling page.
Bulk and brush pickup
Pickup calendar, item limits and set-out rules.
Trash/recycling schedule and City solid waste resources.
Household hazardous waste
Proof of residency may be required through water or solid waste bill.
Household Hazardous Waste page.
Water vs sewer charge
Water usage tiers and sewer winter quarter average.
Utility Customer Service at 817-426-9601.
Card processing fee
Payment route, card type and minimum fee.
Payment Options page or Utility Customer Service.
Late fee
Due date, payment posting date and payment route.
Utility Customer Service.

Burleson Utility Offices, Payment Drop Box and Map

Utility Customer Service

City Hall Annex
135 W. Ellison St., Suite 109
Burleson, TX 76028
Phone: 817-426-9601
Email: utilitybilling@burlesontx.com

Water & Wastewater / BTX311

Public Works contact location
725 SE John Jones Drive
Burleson, TX 76028
Hours: Monday-Friday, 7 AM-4 PM

Drive-up drop box

100 S. Warren St.
Parking lot west of City Hall
Use check or money order only. Cash is not accepted.

Location / route
Address / contact
Use for
Utility Customer Service office
135 W. Ellison St., Suite 109, Burleson, TX 76028.
Payments, new accounts, service forms, payment arrangements, billing issues.
Automated payment phone
877-218-6201.
24/7 phone payment with account number.
After-hours emergency dispatch
817-426-9904.
Immediate water/wastewater concerns after hours.
Drive-up payment drop box
100 S. Warren St., parking lot west of City Hall.
Check/money-order drop-off; no cash.
Water & Wastewater / BTX311 location
725 SE John Jones Drive, Burleson, TX 76028.
BTX311 water/wastewater concerns and Public Works routing.
Main City Hall reference
141 W. Renfro Street, Burleson, TX 76028-4296.
General City contact; utility billing counter is at the City Hall Annex.

Burleson Water Utilities FAQ

What is the Burleson Water Utilities billing phone number?

Call Utility Customer Service at 817-426-9601 for water, sewer and solid waste billing, payment questions, account setup, payment arrangements and service forms.

What is the Burleson automated phone payment number?

Call 877-218-6201. The automated phone payment system is available 24 hours a day, 7 days a week. You need your utility account number and the amount you want to pay.

Where do I pay my Burleson water bill online?

Use the City of Burleson online utility payment portal. For bills generated from April 2024 forward, create a new account using both the account number and customer ID from the updated bill.

What fees apply to Burleson credit-card payments?

In-person or online credit-card payments have a 3.75% fee or $2.50 minimum. Phone IVR credit-card payments have a 3.75% fee or $2.50 minimum plus the IVR fee.

Where is the Burleson Utility Customer Service office?

The office is at City Hall Annex, 135 W. Ellison St., Suite 109, Burleson, TX 76028. Utility Customer Service is open Monday-Friday, 8 AM-5 PM, and opens at 9 AM the first Tuesday of each month.

Where is the Burleson water bill drop box?

The drive-up drop box is at 100 S. Warren St., in the parking lot west of City Hall. Cash is not accepted, so use a check or money order with your account number.

When is my Burleson utility bill due?

Bills are due upon receipt and should be paid within 20 days of the bill date to avoid a penalty. The City says an additional 10 days are given to make payment with a late fee before loss of service can occur.

How do I start Burleson water service?

Use the Water Service Application and bring it to Utility Customer Service with your driver’s license. The forms page also lists commercial service, discontinuation, transfer authorization, connection waiver and bank draft forms.

How do I report a Burleson water or wastewater emergency?

Report water and wastewater concerns through BTX311 during regular business hours. For after-hours immediate concerns, call 817-426-9904.

What are Burleson watering days?

Even-numbered residential addresses water Wednesday and Saturday; odd-numbered residential addresses water Thursday and Sunday; non-residential locations water Tuesday and Friday. Monday is a no-water day, and sprinkler/irrigation watering is banned from 10 AM to 6 PM year-round.

30-Second Burleson Water Utilities Checklist

Pay/login: use the Burleson online utility portal; for April 2024-forward bills, use account number plus customer ID.

Billing help: call 817-426-9601 or email utilitybilling@burlesontx.com.

Phone payment: call 877-218-6201, available 24/7, with account number and payment amount.

Visit/mail: Utility Customer Service, 135 W. Ellison St., Suite 109, Burleson, TX 76028.

Emergency: use BTX311 during business hours or call 817-426-9904 after hours for immediate water/wastewater concerns.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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