Camden Water Bill Pay, Login, Phone and Utility Help
Use this guide as a practical Camden Water Utilities help desk. It shows the official Paystar payment route, office and drive-thru payment options, bank draft timing, due-date and shutoff rules, current posted rates, new-account fees, leak checks, sewer overflow reporting, water main leak reporting and water-quality next steps.
Start Here: Pick the Right Camden Utility Action
Need |
Best official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online |
Account number, amount due, service address and card/e-check details. |
Paystar is a third-party automated payment service; a Paystar service fee applies and CWU does not receive that fee. |
|
Pay in person |
Municipal Building, 206 Van Buren Street NE, Camden, AR 71701 |
Bill stub, account number, cash/check/card/money order. |
Use the west-side drive-thru window or pay inside at the counter during office hours. |
After-hours payment |
Drop box next to the drive-thru window on the west side of the Municipal Building |
Check or money order with account number and service address. |
Do not use a slow after-hours route when a shutoff notice is already close unless the office confirms timing. |
Automatic bank draft |
ACH / bank draft authorization form |
Completed signed form, voided check and customer information. |
Drafts process on the 12th of each month, or the following Monday if the 12th falls on a weekend. |
Payment arrangement |
Call 870-836-7331 |
Account number, bill amount, due date, what you can pay and when. |
CWU says to contact the office for payment arrangements and not to use the closed website contact form. |
Water main leak |
Office hours: 870-836-7331; after hours: 870-836-2222; cell: 870-807-0158 |
Exact location, cross street, what you see, safety risk. |
Use phone reporting for active leaks. Do not wait for online payment/account help. |
Sewer overflow |
Office hours: 870-836-7331; after hours: 870-836-4329; cell: 870-818-2183 |
Address, fixture/manhole/yard/street location, overflow type, time started. |
Avoid contact with sewage and call immediately. |
New account / tap / deposit |
Call or visit CWU business office |
Ownership/rental status, meter size, service address and payment method. |
Deposits are listed as check or cash only for new accounts. |
Payment timing warning: Camden bills are mailed on the last working day of the month and are due upon receipt. CWU says customers have until the 15th to pay the current bill before late fees. If the bill already includes a shutoff notice, call the office before relying on mail, drop box or a delayed payment route.
Official Camden Water Utilities Phone, Address and Office Details
Main office
Phone: 870-836-7331
Office hours: Monday-Friday, 8:00 AM-4:30 PM
Use for: billing, payment arrangements, deposits, rates, new accounts and general service questions.
Municipal Building
Camden Water Utilities
206 Van Buren Street NE
Camden, AR 71701
Walk in at the counter or use the west-side drive-thru window during regular office hours.
Mail / ACH documents
Mailing route listed for ACH:
Camden Water Utilities
PO Box J
Camden, AR 71711
Email: CamdenWaterUtilities@yahoo.com
Fax: 870-836-5190
Local utility identity: Camden Water and Wastewater Utilities describes itself as an Arkansas-based, municipally owned water and wastewater utility. This page is for Camden, Arkansas — not Camden, New Jersey; Camden County, North Carolina; Camden County, Georgia; or London Borough of Camden.
Contact / role |
Official detail |
Best use |
|---|---|---|
Main office |
870-836-7331 |
Bill pay questions, arrangements, due dates, office payment, new accounts. |
General Manager |
Mike Bryant, 870-836-7331, mike_camdenwater@yahoo.com |
Escalated utility management questions. |
Assistant Manager |
Carl Davis, 870-836-7331, carldavis81@yahoo.com |
Operational/account escalation when the office directs you. |
Office Manager |
Brandy Thomas, 870-836-7331, camdenwaterutilities@yahoo.com |
Customer office, account or business-office matters. |
Water Plant Supervisor |
David Riley, 870-836-2222, camdenwaterutilities@yahoo.com |
Water plant or water-quality-related routing when appropriate. |
Wastewater supervisors |
Ricky Hendrix / Keith Ballard, 870-836-4329 |
Wastewater field or plant issues when the office directs you. |
Pay Bill or Use the Online Portal: Practical Steps
Online
Accepts debit cards, credit cards and electronic checks through a third-party processor.
Walk-in / drive-thru
206 Van Buren Street NE
Cash, personal check, money order, Visa, MasterCard and Discover are listed as accepted.
Drop box
Next to west-side drive-thru window.
Use for after-hours non-urgent payment with clear account information.
Bank draft
Free bank draft is pulled on the 12th.
Submit signed ACH form with voided check by mail, email or fax.
Open the official Paystar route
Use the Pay Online button on CamdenWaterUtilities.com or the direct Paystar link above. Avoid search-result ads and generic bill-pay websites that may delay posting or charge extra fees.
Enter account details from the bill
Use the account number and service address exactly as shown on your latest bill. If you are unsure, call 870-836-7331 before sending money to the wrong account.
Review the Paystar service fee
Paystar is a third-party automated payment service. Camden Water Utilities says a Paystar service fee applies and the utility does not receive any part of that fee.
Save payment proof
Keep the confirmation number, date, amount, account number, payment method and screenshot until the next bill shows the payment correctly.
Payment method |
Official detail |
Best for |
Watch out |
|---|---|---|---|
Paystar online payment |
24/7 online payment through third-party processor; accepts debit, credit cards and e-checks. |
Fast online payment and after-hours payment. |
Service fee applies; save confirmation. |
Walk-in counter |
Municipal Building, 206 Van Buren Street NE, Monday-Friday 8:00 AM-4:30 PM. |
Questions, arrangements, deposits, complicated account issues. |
Bring account number and ID if account changes are needed. |
Drive-thru window |
West side of Municipal Building. |
In-person payment without going inside. |
Use office hours only. |
After-hours drop box |
Next to drive-thru window on west side of Municipal Building. |
Non-urgent after-hours check/money-order payment. |
Call before relying on it if shutoff is close. |
Bank draft |
Drafts pull on the 12th each month; if weekend, following Monday. Customer still receives monthly bill marked paid by bank draft. |
Free recurring payment. |
Submit ACH form and voided check; keep paying normally until active. |
Due Date, Late Fee Timing, Shutoff Notice and Payment Arrangements
Bill mailed
CWU says water bills are mailed on the last working day of the month and are due upon receipt.
Pay by the 15th
Customers have until the 15th of the month to pay the current bill before late fees.
Shutoff notice
If not paid by the time the next bill arrives, a shutoff notice can print on the bill and disconnection can follow shortly after the notice.
Do this before service is at risk: call 870-836-7331 if you need payment arrangements. Do not depend on the closed website contact form, mailed checks, or a late drop-box payment when the shutoff notice is already printed.
2026 Water Rates, Sewer Rates, Deposits and New Service Fees
Water usage
$3.85 per 1,000 gallons.
Water base
Inside City: $19.00 per meter. Outside City: $32.00 per meter.
Sewer usage
$5.00 per 1,000 gallons.
Sewer base
Inside City: $26.00 per meter. Outside City: $31.00 per meter.
Rate / fee |
Official amount shown |
What it means |
|---|---|---|
Effective date |
August 1, 2025 |
Current posted rates are tied to Ordinance #01-23 and #02-23. |
Base charge coverage |
Water and sewer base charges include the first 1,000 gallons usage. |
Customers pay a base amount before higher-volume usage charges. |
Save Water Act Fee |
40 cents per meter |
Listed as ADH Save Water Act fee. |
Sales tax |
10.75% Camden; 9.0% outside city as of October 1, 2024 |
Tax can change final bill total. |
Residential owner deposit |
$25.00 for 5/8" meter; $25.00 for 1" meter |
Applies to property-owner residential accounts as listed. |
Residential renter / rent-to-own deposit |
$125.00 minimum per user |
Applies to non-owner residential accounts as listed. |
Mobile home / bad debt risk deposit |
$125.00 |
Listed under residential deposit policy. |
New account fee |
$15.00 |
Charged for new account setup. |
Reconnect fee |
$15.00 |
Listed connection fee for reconnect. |
Meter removed |
$30.00 |
Fee listed when meter is removed. |
After-hours turn-on fee |
$35.00 |
Ask the office before assuming same-day or after-hours availability. |
Water tap / new service |
5/8" meter $600.00; 1" meter $800.00; 2" or larger based on labor/material cost |
Meter location must be marked; installation may wait up to two weeks. |
Sewer averaging note: Camden’s rate page says residential sewer rates are averaged for May through October using six months of previous winter bills as a courtesy to customers who water during summer. November through April sewer bills are billed by normal rate charge.
Report Sewer Overflow or Water Main Leak
Sewer overflow
- During office hours: 870-836-7331.
- After office hours: 870-836-4329.
- Cell number: 870-818-2183.
- Stop using water if drains are backing up.
- Keep people and pets away from sewage.
Water main leak
- During office hours: 870-836-7331.
- After office hours: 870-836-2222.
- Cell number: 870-807-0158.
- Give exact location and cross street.
- Report road washout, traffic hazard or property damage.
Problem |
What to say |
What to prepare |
|---|---|---|
Water in road / main leak |
“Water is flowing or bubbling at [address/cross street].” |
Nearest landmark, traffic hazard, visible pipe/valve/hydrant, start time. |
Leak near meter |
“Water appears near the meter box at [address].” |
Whether water is on street side or house side, meter box condition, photo if safe. |
Sewer overflow |
“Wastewater/sewage is overflowing at [fixture/manhole/yard/street].” |
Exact location, whether inside or outside, people/pets kept away, backup severity. |
Discolored water after flushing or main work |
“My water is rusty/yellow at [address], and it started at [time].” |
Cold/hot, one tap/all taps, nearby hydrant use, whether laundry is affected. |
High Bill, Meter Leak Test and Summer Sewer Averaging
Use the meter test
Turn off all faucets and water outlets. Then check the gallon-per-minute hand on older meters or the triangular leak detector. If it moves, you likely have a leak.
Check toilets
CWU says dripping faucets are the most common leaks and toilets are second. Put food coloring in the toilet tank; color in the bowl before flushing means a leak.
Watch sewer averaging
Summer watering can affect water usage, while residential sewer averaging for May-October uses prior winter bills.
Check |
What to do |
Why it matters |
|---|---|---|
Meter movement |
Turn off all water and look for meter movement. |
Movement with no water use usually means a leak. |
Toilet leak |
Use food coloring in toilet tank after it fills and becomes quiet. |
Color seeping into bowl before flushing confirms leak. |
Faucets / hose bibs |
Check dripping faucets, outdoor spigots, hoses, irrigation and water heater relief valve. |
Small continuous leaks can become a large monthly bill. |
Bill cycle |
Confirm current bill, prior balance, late fee, shutoff notice and usage period. |
A high bill may include old balance or fees, not only new water use. |
Summer watering |
Compare watering, garden hose, pool fill and lawn use against prior months. |
Outdoor use can raise water usage quickly. |
Repair proof |
Keep plumber invoice, parts receipts, photos and before/after meter readings. |
Useful when asking the office to review the account or arrange payment. |
Water Quality, Ouachita River Source, Fluoride, Discoloration and Boil Orders
Water source
Camden Water Utilities gets its water from the Ouachita River, which begins in the Ouachita Mountains and flows through Lake Ouachita, Lake Hamilton, Lake Catherine and south toward Camden.
Fluoride
CWU says Arkansas Act 197 requires it to continue adding fluoride to the public drinking water, with an optimal goal of 0.7 mg/L or ppm.
Consumer Confidence Report
The annual drinking water quality report is meant to explain water quality and treatment efforts. Use the current report before making water-safety claims.
Concern |
CWU guidance |
Best customer action |
|---|---|---|
Rusty or yellow water |
CWU says discoloration is often caused by flow disturbance from maintenance, high flows or hydrant operation that dislodges mineral residue. |
Report it, wait until water clears before washing clothes, and check whether annual flushing or main work is underway. |
Annual system flushing |
CWU says the annual system flush normally clears buildup; the 2026 notice lists March 23-27, 2026. |
Use caution washing clothes during flush week because sediment may be present. |
Boil water order |
CWU’s boil-order page says boil or use bottled water for drinking, brushing teeth, washing fruits/vegetables, preparing food, formula, ice, pets, coffee makers and hand dishwashing rinse. |
Check current official notice status and do not rely on old screenshots. |
Filters during boil order |
CWU warns most kitchen and household filters do not remove bacteria and viruses. |
Use boiled, bottled or properly chlorinated water for listed consumption uses. |
Bathing and laundry |
CWU says washing clothes, adult/older-child showers, handwashing with soap for 20 seconds, flushing toilets, car washing and household cleaning do not require boiling water. |
Sponge-bathe babies and young children with cooled boiled water during a boil notice. |
Sewer Care, Grease Rules and Arkansas One Call
Can the grease
- Never pour grease down the sink drain.
- Scrape food scraps into the trash.
- Pour cooled grease into an empty can or plastic bottle, then trash it.
- Use rubber scrapers and paper towels to remove oil and grease from cookware.
- Avoid using the garbage disposal for greasy scraps.
- Use baskets or strainers in sinks and empty scraps into the trash.
Before digging
- Use Arkansas One Call before digging, fencing, trenching, planting trees or installing irrigation.
- Mark the work area clearly.
- Wait for utility markings before digging.
- Remember that private plumbing and irrigation lines may still be your responsibility.
Why grease matters: CWU warns that grease clogs can cause raw sewage to back up into homes, yards, streets and waterways, and cleanup costs can contribute to higher utility costs.
Map: Camden Water Utilities Office
Use this map for the Municipal Building at 206 Van Buren Street NE, Camden, AR 71701. The drive-thru and after-hours drop box are on the west side of the office.
Route |
Address / link |
Use for |
|---|---|---|
Office / walk-in / drive-thru |
206 Van Buren Street NE, Camden, AR 71701 |
Payment, account help, deposits, bank draft setup, arrangements and questions. |
After-hours drop box |
West side of Municipal Building, next to drive-thru window |
After-hours non-urgent payment. |
ACH / bank draft mailing route |
Camden Water Utilities, PO Box J, Camden, AR 71711 |
Bank draft authorization form and supporting documents. |
Online payment |
24/7 debit, credit card and electronic-check payment with service fee. |
|
Official website |
Payment options, public info, rates, emergency numbers and notices. |
Camden Water Utilities FAQ
How do I pay my Camden Water Utilities bill online?
Use the official Paystar online payment route linked from Camden Water Utilities. Paystar accepts debit cards, credit cards and electronic checks, and a Paystar service fee applies.
What is the Camden Water Utilities phone number?
Call the main office at 870-836-7331 for billing, payment arrangements, new accounts, deposits, rates, walk-in payment questions and general service help.
Where is the Camden Water Utilities office?
The office is in the Municipal Building at 206 Van Buren Street NE, Camden, AR 71701. Office hours are Monday through Friday, 8:00 AM to 4:30 PM.
Can I pay at the office?
Yes. Camden Water Utilities lists walk-in counter payment and a drive-thru window on the west side of the building. Accepted payment types include cash, personal check, money order, Visa, MasterCard and Discover.
When is my Camden water bill due?
Water bills are mailed on the last working day of the month and are due upon receipt. Customers have until the 15th of the month to pay the current bill before late fees.
When does Camden Water Utilities bank draft pull?
Bank drafts are processed on the 12th of each month. If the 12th falls on a weekend, the draft occurs on the following Monday. Customers still receive a monthly bill showing the draft amount.
What are Camden Water Utilities water and sewer rates?
Current posted rates effective August 1, 2025 list water at $3.85 per 1,000 gallons and sewer at $5.00 per 1,000 gallons. Base charges include the first 1,000 gallons.
Who do I call for a water main leak in Camden?
During office hours call 870-836-7331. After hours call 870-836-2222. CWU also lists a water main leak cell number, 870-807-0158.
Who do I call for a sewer overflow in Camden?
During office hours call 870-836-7331. After hours call 870-836-4329. CWU also lists a sewer overflow cell number, 870-818-2183.
Is this the official Camden Water Utilities website?
No. This is an independent informational guide. Use official Camden Water Utilities pages, Paystar, your bill and 870-836-7331 to verify live balance, payment posting, shutoff status, rates, fees and emergency instructions.
30-Second Camden Water Checklist
Pay online: Paystar Camden Water Billpay → account details → review service fee → save confirmation.
Call billing: 870-836-7331 for account help, arrangements, deposits, due dates and new account questions.
Visit: 206 Van Buren Street NE, Camden, AR 71701; Monday-Friday 8:00 AM-4:30 PM; drive-thru on west side.
Drop box: west side of Municipal Building near drive-thru window; use only for non-urgent after-hours payment.
Bank draft: draft pulls on the 12th or following Monday if weekend; submit ACH form with voided check.
Emergency: water main leak after hours 870-836-2222; sewer overflow after hours 870-836-4329.
High bill: check meter leak detector, toilets, faucets, outdoor use, sewer averaging and prior balance before assuming meter error.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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