Centerton Water Utilities Help Desk for Bills, Login, Service and Water Problems
Use this guide to pay a Centerton Utilities bill, create an online login, use phone pay, mail or drop off a payment, set up automatic bank draft, start or transfer service, understand 2026 water and sewer rates, avoid the 10% late fee, restore service after shutoff, read your meter, check a high bill, and report a line break or suspected leak.
Start Here: Pick the Exact Centerton Utilities Task
Searcher intent |
Best official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online / create login |
Open the official Bill Payment page and use the “Pay Your Bill Now” / online account system. |
Water account number, service address, card details, and email for login setup. |
Website card payment has a 3% processor fee. Centerton Utilities says it does not profit from that fee. |
Pay by phone |
Call the office number and follow phone-system prompts. |
Account number and card payment method. |
Phone Pay has a 3% transaction fee of the total charge. |
Pay by mail |
Mail payment coupon with check or money order to Centerton Utilities, 517 N. Main St., Centerton, AR 72719-9400. |
Payment coupon and account number written on payment. |
Mail 5-7 business days before due date to avoid late fees. |
Use automatic bank draft |
Download the ACH Recurring Debit / Auto Draft Application from Forms & Reports. |
Completed form and voided check. |
Drop off or mail the form; confirm enrollment before assuming the next bill drafts. |
Pay in person |
Centerton Utilities office at 517 N. Main St. |
Bill/account number and cash, check, credit card or money order. |
Mondays, Fridays and first day after a holiday are normally busy. |
Drop box |
Drive-up drop box at the office, 517 N. Main St. |
Check or money order with coupon/account number. |
For shutoff-risk accounts, call to verify posting before relying on drop-box timing. |
Financial-institution bill pay |
Use your bank’s online bill pay if you prefer. |
Correct payee name, account number and mailing address. |
Bank bill pay may take up to 7 business days to post. |
Report line break / suspected leak |
Call 479-795-0222 during office hours or 479-633-1421 after hours. |
Exact address, cross street, visible water, photos if safe and callback number. |
Do not use the website contact form for active water running or emergency leaks. |
Provider check: this guide is for Centerton Utilities / Centerton Waterworks and Sewer Commission in Centerton, Arkansas. It is not Bentonville Utilities, Bella Vista POA, Decatur, private apartment utility billing, or an electric/gas provider.
Official Centerton Utilities Contact Box
Customer Service / Billing
Phone: 479-795-0222
Office hours: Monday-Friday, 8:00 AM-4:30 PM.
Use for: billing, payment, account setup, transfer, high usage, meter reading, low pressure, previous balance, and payment confirmation.
Office / Payment Address
Centerton Utilities
517 N. Main St.
Centerton, AR 72719-9400
The new-service page says the office is on N. Main Street just north of the cemetery; from Arkansas Highway 102B, turn north at the stoplight by McDonald’s.
After-Hours Emergency
After-hours emergency line:
479-633-1421
Use this for line breaks, major suspected leaks, water running, or urgent water service issues outside normal office hours.
Public-records note: Centerton’s contact page warns that email correspondence is maintained under applicable state law and may be considered public record. Avoid sending sensitive payment details through the general contact form.
Pay Bill and Login: Online Account, Phone Pay, Mail, Auto Draft and Drop Box
Online login
Create a login to access the water account and pay through the automated online system.
Phone Pay
Call the office and follow prompts to safely pay by phone.
3% processor fee
Phone and website card payments have a 3% processor fee.
Auto draft
ACH bank draft deducts the monthly bill automatically after setup.
Payment route |
Official detail / micro-step |
Best for |
Practical warning |
|---|---|---|---|
Online account login |
Use the official Bill Payment page, choose Pay Your Bill Now, create a login, then access your water account. |
Customers who want online access and card payment. |
Website payments have a 3% processor fee. |
Online one-time path |
If the portal allows guest/quick payment, match account number and service address carefully. |
Current bills with no account-management need. |
Save confirmation number and screenshot until next statement updates. |
Phone Pay |
Call 479-795-0222 and follow phone-system prompts. |
Customers who cannot use online portal or want phone payment. |
Phone payment fee is 3% of total charge. |
Automatic bank draft |
Complete Auto Draft / ACH Recurring Debit form and provide voided check. |
Customers wanting recurring payment from bank account. |
Confirm the first draft month with office before skipping manual payment. |
Mail payment |
Send check or money order with payment coupon to 517 N. Main St., Centerton, AR 72719-9400. |
Routine payment with enough lead time. |
Mail 5-7 business days before due date. |
Office payment |
Pay at 517 N. Main St. with cash, check, credit card or money order. |
Account help, deposit, forms and payment proof. |
Expect longer wait on Mondays, Fridays and first business day after holiday. |
Drive-up drop box |
Use the office drop box at 517 N. Main St. |
After-hours check/money-order payment. |
Do not rely on drop-box timing for same-day shutoff prevention without calling. |
Bank online bill pay |
Your bank may mail or electronically process a payment to the utility. |
Routine early payments. |
Can take up to 7 business days to post; bank may charge a fee. |
Official payment links:
Start New Service, Transfer Service and Commercial Accounts
Residential new service
- Use the Centerton New User Agreement for residential accounts.
- Attach a copy of your driver’s license.
- Submit the form online, by email, by mail, or in person as the utility allows.
- Pay the $150 residential deposit before water is turned on.
- Watch for the $25 new user application fee on the first billing statement.
Transfer service
- Use the Transfer Service Agreement if you are an existing Centerton customer moving to a different Centerton location.
- Confirm the stop date at the old address and start date at the new address.
- Ask whether a $25 transfer of service fee will appear on the first bill at the new location.
- Keep payment/account confirmation for both addresses.
- Call if you do not receive confirmation within one business day.
Commercial / fire hydrant accounts
- Commercial and fire hydrant accounts must be set up at the office.
- Business accounts use the Business User Agreement.
- Commercial deposit is $250.
- Fire hydrant meter deposit is $500.
- Ask the office about commercial meter size, backflow, sewer approval and capacity/tap fees before opening.
Turn-on warning: Centerton says water will not be turned on until deposit payment has been received. If you email an application and do not receive a call within the first business day, call 479-795-0222 to confirm receipt and payment instructions.
Billing Cycles, Due Dates, 10% Late Fee and Shutoff Risk
Four billing cycles
Centerton says billing, due, late and disconnect dates vary by location because accounts fall into one of four billing cycles.
10% late fee
Accounts not paid by their cycle due date become past due and receive a 10% penalty/late fee.
15-day shutoff risk
Past-due accounts not paid within 15 days of due date are subject to shutoff.
$30 reconnect fee
Once placed on the shutoff list, a $30 reconnect fee is added and must be paid with all other charges.
Timing / fee | Official rule | Best action |
|---|---|---|
Billing cycle assigned | You are told your billing cycle when signing up for service. | Write down your bill date, due date, late date and disconnect date. |
Cycle changes | If a location is changed to a different billing cycle, the utility says customers are notified in writing 30-45 days in advance. | Watch for written cycle-change notices before setting autopay timing. |
Weekend / federal holiday | If a listed date falls on weekend or federal holiday, effective date moves to next workday. | Do not assume a holiday grace period beyond the stated next workday. |
Due date missed | Account becomes past due and 10% penalty/late fee is assessed. | Pay updated total, not the old bill amount. |
Reminder notice | Reminder notices are sent after past due status. | Call if payment has already been made but account still shows past due. |
15 days after due date | Past-due accounts not paid within 15 days of due date are subject to shutoff. | Use fastest payment route and call to verify posting. |
Shutoff list | $30 reconnect fee is added to total amount due. | Pay all charges before service can be re-established. |
After-hours same-day reconnect | 2026 schedule lists $100 additional after-hours reconnect fee, total $130 from 4:30 PM to 7:00 PM. | Resolve service during office hours when possible to avoid after-hours cost. |
No statement received | Failure to receive a water/sewer statement does not waive responsibility to pay or avoid late/service charges. | Create online access, confirm mailing address and set reminders. |
2026 Centerton Water, Sewer, Deposit and Tap Fee Guide
Centerton Utilities’ 2026 Schedule of Fees is effective January 1, 2026. Water and sewer bills include a meter base fee plus usage charges. Use the table below to understand the most common residential and commercial bill lines, then verify the current balance in the official portal or by calling the office.
Inside-city water
Residential inside-city water: $7.73 per 1,000 gallons.
Outside-city water
Residential outside-city water: $8.13 per 1,000 gallons.
Inside sewer
Inside-city sewer: $7.99 per 1,000 gallons up to 299,999 gallons.
Residential deposit
Homeowner or renter security deposit: $150.
2026 item | Amount | Applies to | What it means |
|---|---|---|---|
3/4-inch water base fee | Residential inside $20.50; outside $25.50; commercial $36.50 | Most small residential services use 3/4-inch meter. | Monthly base before water usage. |
3/4-inch sewer base fee | Inside $17.26; outside $18.68 | Residential/commercial sewer base. | Sewer fixed charge before sewer usage. |
Residential water inside city | $7.73 per 1,000 gallons | Inside City of Centerton residential potable/irrigation classification. | Main usage rate for inside-city residential water. |
Residential water outside city | $8.13 per 1,000 gallons | All outside City of Centerton residential accounts. | Higher outside-city water usage rate. |
Irrigation inside city | $7.83 per 1,000 gallons for 1-9,999; $7.93 over 10,000 | Inside-city irrigation accounts. | Irrigation usage tier. |
Irrigation outside city | $8.23 per 1,000 gallons for 1-9,999; $8.33 over 10,000 | Outside-city irrigation accounts. | Outside-city irrigation tier. |
Commercial water | $6.83 per 1,000 gallons, no usage tier | Commercial accounts inside and outside city. | Flat commercial water usage rate. |
Sewer inside city | $7.99 per 1,000 gallons under 299,999; $8.57 at 300,000+ | Inside-city sewer usage. | Sewer can rise when water/sewer usage rises. |
Sewer outside city | $9.08 per 1,000 gallons under 299,999; $9.66 at 300,000+ | Outside-city sewer usage by special approval. | Outside-city sewer service is handled case-by-case and requires special approval. |
Safe Water Act fee | $0.40 per meter per month | Monthly meter fee. | US EPA / Arkansas Department of Health fee line. |
BWRPWA Capital Improvement Fund | $1.50 per meter per month | Monthly meter fee. | Beaver Water Regional Public Water Authority-related capital improvement fee. |
Returned funds | $30 per returned item | All payment types. | Returned check/ACH/card issue fee. |
Late fee | 10% of entire bill | Past-due accounts. | Pay updated total after due date. |
New account fee | $25 due on first bill | New accounts. | Added to first bill, not necessarily paid at application. |
Transfer service fee | $25 due on first new bill | Existing customer moving to new Centerton location. | Transfer charge on new location bill. |
Disconnect/reconnect | $30 regular; after-hours same-day additional $100, total $130 from 4:30 PM-7 PM | Nonpayment disconnect/reconnect. | Pay during office hours if possible. |
Deposits | Residential $150; homeowner with qualifying water utility letter of credit waived; commercial $250; hydrant meter $500 | New accounts and special-use accounts. | Bring letter of credit if eligible. |
High Bill, Meter Reading, Low Pressure and Leak Checks
Check the meter
Centerton’s meter-reading page explains how to locate the meter box, lift the cap and read the display from left to right.
High reads are checked
After meters are read, reports are run for hand reads and high/low read checks before bills are mailed.
Possible leak
Centerton FAQ says high use may come from a transposed/hard-to-read meter number or a leaky toilet/faucet.
Customer-side line
Everything on the customer’s side of the meter is the customer’s responsibility.
Problem | What Centerton says / what to check | Best next action |
|---|---|---|
Bill seems too high | Meter numbers may be transposed/hard to read, or a leaky toilet/faucet may be difficult to detect. | Call the office and ask for help solving the problem. |
Want to read meter yourself | Meter box is usually near the street, in line with the main outside faucet, in a plastic box marked “water.” | Open carefully, read display left to right and include stationary zero. |
Billing reading differs from your reading | You may be checking on a different date from billing date. | If your reading is much lower than the bill, call the office. |
Your reading is much higher than bill | Could indicate a leak or large use after the billing read. | Check toilets, irrigation, hose bibs, water heater, softener, crawlspace and yard. |
Low pressure | FAQ says check meter and surrounding area for possible leaks, then call office. | Call with address and whether neighbors are affected. |
PRV issue | Misc Tips says the most common low-pressure cause is often a defective Pressure Relief Valve. | Have a plumber check private-side PRV if utility system is normal. |
Line break on your side | Customer-side piping is customer responsibility; each house/business/ag/irrigation meter should have its own shutoff valve just outside meter can. | Use your private shutoff valve and call a plumber. |
Line break near utility side | Contact page says call office if you see or know of a line break or suspect a leak somewhere. | Call 479-795-0222 or after-hours 479-633-1421. |
Meter can damage/open lid | Centerton says meter cans are utility property and damage should be reported; no one except utility personnel should be inside them. | Report damage; do not tamper with meter equipment. |
Previous balance though payment sent | FAQ says payment may have been received after due date or not received at all. | Call with receipt/check details and payment date. |
Water Quality, Beaver Lake Source Water, Discolored Water and Backflow
Beaver Lake source
Centerton’s information page says Beaver Lake is where water is drawn from to produce the drinking water provided to customers.
Chlorine / fluoride
FAQ says chlorine and fluoride are added at the supplier’s location and approved treatment chemicals are used.
Disinfectant testing
FAQ says disinfectant levels are tested twice monthly at 15 rotating locations.
Water-quality topic | Centerton guidance | Best action |
|---|---|---|
Annual water quality report | Water Quality Report is linked under Forms & Reports and site navigation. | Open the latest report before quoting contaminant data. |
Source water | Beaver Lake is the source where water is drawn to produce drinking water for customers. | Use current CCR/report for source and treatment details. |
Discolored water | Centerton says discolored water does not indicate unsafe water; sediment may be stirred after breaks, hydrant use or flushing. | Call if it is persistent, severe or widespread. |
Milky look | FAQ says recent repairs can allow air into the line, causing a milky look. | Let a glass sit; call if it does not clear or if there are other concerns. |
Taste, look or smell | Public systems must maintain minimum disinfectant levels; Centerton tests disinfectant twice monthly at 15 rotating locations. | Call office if sudden, persistent or neighborhood-wide. |
Hot-water debris | FAQ says water heater likely needs flushing and warns many manufacturers recommend hiring a professional. | Check water heater manual or hire a plumber. |
Backflow device testing | FAQ points customers to the Arkansas Department of Health list of licensed Backflow Technicians. | Use licensed technician for backflow testing and keep records. |
Cross-connection / well disconnection | Forms include Cross Connection Manual, Cross Connection Ordinance and steps for disconnecting from a well and connecting to CWSD. | Review forms before connecting irrigation, private well, hydrant or backflow devices. |
New Construction, Meter Fees, Tap Fees and Development Documents
New-construction warning: the New Service Request page says its standard new-account instructions are for locations that previously had service. If the location is new construction, call the office because additional fees apply.
2026 construction item | Amount / rule | Practical step |
|---|---|---|
Lot assessment, 3/4-inch meter | Water $1,428 + sewer $1,363 = $2,791 total per meter. | Confirm lot, meter size and service area before payment. |
Lot assessment, 1-inch meter | Water $2,384 + sewer $2,276 = $4,660 total per meter. | Ask whether 1-inch meter is required. |
New construction meter/inspection fee | 3/4-inch meter $350; 1-inch meter $700. | Include in construction budget. |
Inside-city 3/4-inch tap on <8-inch line | Main side $1,700; long side/bore $1,900. | Determine main side vs long side before quoting fee. |
Inside-city 3/4-inch tap on >8-inch line | Main side $1,850; long side/bore $2,050. | Line size changes fee. |
Inside-city 1-inch tap on <8-inch line | Main side $1,900; long side/bore $2,100. | Confirm meter size with office. |
Inside-city 2-inch tap | $4,700 on <8-inch line; $4,950 on >8-inch line. | Large service should be reviewed before scheduling contractor. |
Outside-city 3/4-inch tap on <8-inch line | Main side $1,800; long side/bore $2,000. | Outside city fee differs from inside city. |
Subdivision development | Forms page says new development must download and use Centerton Standards and Specifications as a project template. | Use current development documents before design submittal. |
Sewer outside city | Outside-city sewer services are handled individually and require special approval. | Call office before assuming sewer is available. |
Centerton Utilities, Bentonville, Decatur, Apartment Billing or Electric?
Provider check before paying: only use this page if your bill says Centerton Utilities / Centerton Waterworks. Centerton-area residents may also see Bentonville Utilities, Bella Vista, Decatur, apartment utility allocation, POA billing, trash service, electric, gas, or a third-party payment website.
Bill/provider clue | Why it matters | What to do |
|---|---|---|
Bill says Centerton Utilities | Use Centerton payment page, 517 N. Main St. office, 479-795-0222 and official forms. | Proceed with this guide. |
Address is outside City of Centerton | Outside-city water and sewer rates can be higher; sewer outside city requires special approval. | Ask the office which rate class applies. |
Bill is from Bentonville Utilities | Bentonville uses different utility billing and may include electric/trash. | Use Bentonville’s official utility routes instead. |
Apartment or rental allocation | Some renters may be billed by landlord or third-party billing company rather than Centerton directly. | Ask for master bill, billing period, meter/submeter and allocation method. |
Electric or gas bill | Centerton Utilities is water/sewer; electric/gas providers are separate. | Use provider printed on that bill. |
Third-party payment site | May add fees or delay posting. | Start from centertonwater.gov or centertonutilities.com official pages. |
Backflow, well disconnection or development project | Forms and technical standards may apply. | Use official Forms & Reports before plumbing/development work. |
Before You Call Centerton Utilities: Prepare These Details
Call reason | Prepare first | Ask this exact question |
|---|---|---|
Online or phone payment not showing | Account number, amount, date/time, payment method, confirmation number and screenshot/receipt. | “Has this payment posted, and does any late fee or reconnect fee remain?” |
Portal login issue | Account number, service address, email, browser/device and error message. | “Can you verify my account details for online login setup?” |
Bank draft setup | Completed ACH form, voided check and date submitted. | “Will the next bill draft automatically or should I pay manually this month?” |
New service | New User Agreement, driver’s license copy, deposit, service address and requested start date. | “Have you received all documents and deposit so water can be turned on?” |
Transfer service | Old account, new address, move date and Transfer Service Agreement. | “When will the old address end and new address begin?” |
Past due / shutoff | Bill, reminder/shutoff notice, amount available, payment method. | “What exact amount must be paid today to avoid shutoff or re-establish service?” |
High bill | Current/prior usage, your meter reading, leak checks and any repair receipts. | “Can you help verify the reading and check whether this is a leak or billing issue?” |
Line break or suspected leak | Exact address, cross street, water location, severity and callback number. | “Should this be dispatched as a line break or after-hours emergency?” |
Centerton Utilities Map, Office and Emergency Routes
Place / route | Address / phone | Use for |
|---|---|---|
Centerton Utilities office | 517 N. Main St., Centerton, AR 72719-9400 479-795-0222 | Billing, payments, forms, new service, transfer, deposits, meter concerns, high bills and office payment. |
Office hours | Monday-Friday, 8:00 AM-4:30 PM | Normal customer service and office payment. |
After-hours emergency | 479-633-1421 | Line break, suspected leak, urgent water issue after normal office hours. |
Mail payment | Centerton Utilities, 517 N. Main St., Centerton, AR 72719-9400 | Mail check/money order with coupon at least 5-7 business days before due date. |
Drive-up drop box | Office at 517 N. Main St. | After-hours check or money-order payment. |
Online bill pay | centertonwater.gov/bill-payment | Online account login and payment system. |
Forms & Reports | centertonutilities.com/all-forms-and-reports | Auto draft, new user, transfer, business account, leak, sewer adjustment, backflow and development forms. |
Call before digging | 811 / Arkansas 811 | Utility locate before excavation, fence, sprinkler, landscaping or service-line work. |
Centerton Water Utilities FAQ
How do I pay my Centerton Utilities bill online?
Use the official Bill Payment page at centertonwater.gov/bill-payment and choose the online payment/login option. Create a login to access your water account and pay through the automated system. Website payments have a 3% processor fee.
What is the Centerton Utilities phone number?
Call 479-795-0222 for billing, payment, new service, transfer, high bills, meter reading, low pressure and regular customer support. If it is after hours and you see a line break or suspected leak, call 479-633-1421.
Where is the Centerton Utilities office?
Centerton Utilities is located at 517 N. Main St., Centerton, AR 72719-9400. Office hours are Monday-Friday, 8:00 AM-4:30 PM.
Can I pay my Centerton water bill by phone?
Yes. Call the office at 479-795-0222 and follow the phone-system prompts for Phone Pay. Centerton says telephone payments have a 3% transaction fee of the total charge.
Does Centerton Utilities offer automatic bank draft?
Yes. Download and complete the ACH Recurring Debit / Auto Draft form from Forms & Reports and drop it off or mail it to the office with a voided check. Confirm the start month before relying on automatic draft.
What are Centerton water rates for 2026?
The 2026 fee schedule lists residential inside-city water at $7.73 per 1,000 gallons and residential outside-city water at $8.13 per 1,000 gallons. Commercial water is listed at $6.83 per 1,000 gallons with no usage tier.
What is the Centerton late fee?
Centerton’s 2026 fee schedule lists late fees at 10% of the entire bill. The meter-reading page says accounts not paid by the billing-cycle due date become past due and receive a 10% penalty/late fee.
When can Centerton Utilities shut off service?
Centerton says all past-due accounts not paid within 15 days of the due date are subject to shutoff. Once an account is placed on the shutoff list, a $30 reconnect fee is added and must be paid with all other charges before service is restored.
How do I start water service in Centerton?
Residential customers complete the Centerton New User Agreement and attach a driver’s license copy. A $150 residential deposit is required before water is turned on, and a $25 new user application fee is assessed on the first billing statement. Commercial accounts must be set up at the office and require a $250 deposit.
Where does Centerton drinking water come from?
Centerton’s customer information page says Beaver Lake is where the water is drawn from to produce drinking water for customers. The utility also links Water Quality Reports for current drinking-water details.
30-Second Centerton Water Utilities Checklist
Pay online: centertonwater.gov/bill-payment → Pay Your Bill Now / create login → account number → payment → save confirmation.
Call office: 479-795-0222, Monday-Friday 8 AM-4:30 PM.
Emergency: after-hours line break or suspected leak, call 479-633-1421.
Visit / mail: 517 N. Main St., Centerton, AR 72719-9400.
Fees: 3% processor fee for phone/website card payment; 10% late fee; $30 disconnect/reconnect fee; $150 residential deposit; $250 commercial deposit.
2026 rates: inside-city residential water $7.73 per 1,000 gallons; outside-city residential water $8.13; inside-city sewer $7.99 per 1,000 gallons under 299,999.
High bill: check meter reading, toilets, faucets, irrigation, customer-side line, PRV/pressure issues and payment posting before assuming the bill is wrong.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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