City of Fort Worth Water Department – Pay Bill, Contact & Services Guide

by
Fort Worth Water Customer Guide

Pay a Fort Worth Water Bill, Use MyH2O, or Report a Water Emergency

Fort Worth water customers now use the official MyH2O portal for online bill payment, one-time payment, water usage history, previous bills, payment history and leak-related usage alerts. This guide gives you the correct official links and explains which action to take based on your situation.

Use the payment portal for routine bills, the Water Contact Center for account help, and the emergency option for water main breaks, leaks or sewer clogs. Do not use email for urgent water emergencies.

Open MyH2O Portal Call 817-392-4477 Report Emergency Payment Help

Fort Worth Water Quick Facts

Main phone 817-392-4477 Billing, account, payment, service and emergency routing.
Emergency reporting Option 1 Use for water main breaks, leaks, sewer clogs and urgent water problems.
Walk-in location 100 Fort Worth Trail, 5th Floor Customer Relations at City Hall, Fort Worth, TX 76102.
Call center 7 AM–7 PM Monday through Friday, excluding city holidays.

Choose the Fort Worth Water Task You Need

Fort Worth Water searches are not all the same. Some residents want to pay a bill, while others need to stop service, transfer service, report a main break, ask for a payment plan, review high usage or check whether MyH2O detected continuous flow.

I need to pay now Use MyH2O, one-time payment, phone, mail or in-person payment. Payment steps
I want to check usage MyH2O shows day/hour usage with next-day data and leak-related continuous flow alerts. Usage help
I see street water or sewer backup Use MyFW app or call 817-392-4477, Option 1. Do not email emergencies. Emergency steps
I cannot pay full balance Fort Worth says payment plans may be discussed with the Water Contact Center. Assistance options
I am moving Open, close or transfer your account before the service date. Move checklist
My bill is high Check MyH2O usage, leaks, toilets, irrigation and adjustment options. High bill checklist

How to Pay Your Fort Worth Water Bill Online

Residential online payments go through the Fort Worth MyH2O portal. The portal is also useful for previous bills, payment history and daily or hourly water use data. If you do not want to register, the one-time payment option is still available.

  1. Open the official MyH2O portal.
    Use this official link: Fort Worth MyH2O portal.
  2. Choose registration, login or one-time payment.
    Register if you want full usage and billing features. Use one-time payment if you only need to pay without creating a portal login.
  3. Prepare your bill details.
    To register, Fort Worth says you need the account number, billing cycle and route number from the billing statement.
  4. Review payment method.
    Fort Worth’s bill FAQ says water bills can be paid online by credit/debit card or bank draft. It also states water bill online service is free for customers.
  5. Save the confirmation.
    Keep the confirmation number, screenshot or receipt email until payment appears in MyH2O payment history.
Portal problem? If you do not have your billing statement or cannot find the registration details, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov to request help from customer service.

Fort Worth Water Payment Options

Online payment is not the only option. Use the method that matches your deadline, account status and comfort level. If service is at risk, call before relying only on mail or a slow payment method.

Payment need
Official option
Practical use
Pay online
MyH2O portal
Best for normal payments, account history, usage review and one-time payment.
Pay by phone
817-392-4477
Use phone payment for credit/debit card or bank draft when you prefer automated or assisted service.
Pay by mail
Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003
Use only for non-urgent check or money order payments. Do not mail cash.
Pay in person
100 Fort Worth Trail, 5th Floor
Useful for payment arrangements, deposits, duplicate bills, account setup and MyH2O help.
Business or multi-account
Commercial MyH2O portal
Businesses, schools and industries can manage usage and pay multiple accounts.
Hydrant or contract meter accounts
Phone, Fidelity Express, office, or mail
Fort Worth says these account types do not have access to the new MyH2O portal.

Use MyH2O to Catch Leaks and Understand Usage

MyH2O is more than a bill payment page. It gives Fort Worth customers water-use information that can help explain high bills, detect continuous flow, and compare usage before calling customer service.

Hourly and daily usage Residential customers can view previous-day usage in hourly increments. Data is not real time and is available the next day.
Continuous flow alerts Set alerts and notifications to help detect continuous water flow that may indicate a leak.
Billing history Use previous bills and payment history to check whether a balance, fee or payment posting issue is unusual.
High-bill tip: Check MyH2O usage before calling. If the usage is high every hour, you may have a continuous leak. If usage spikes only at certain times, check irrigation, outdoor faucets, pool fill lines or household activity.

Water Main Break, Leak or Sewer Clog in Fort Worth

Emergency water problems should not be reported by email because email is not monitored constantly. Fort Worth says water main breaks, leaks and sewer clogs can be reported 24 hours a day, seven days a week.

Emergency action: Use the MyFW app or call 817-392-4477 and select Option 1.
  1. Stay away from flowing water or damaged pavement.
    Fort Worth warns not to drive, walk or cycle through water because the street base may be eroded or there may be a hidden hole.
  2. Report the issue even if others may have called.
    The utility says it would rather receive multiple reports about a suspected problem than no call at all.
  3. Describe what you see.
    Mention water running down the street, buckled pavement, low pressure, no water, sewer clog or flooding.
  4. Use the main break map if helpful.
    The city links to a searchable map showing current seven-day history and status for main breaks.
  5. Handle billing questions separately.
    First report the emergency. Later, contact customer service if the issue affects your bill.

Start, Stop or Transfer Fort Worth Water Service

Fort Worth has a dedicated account service process for opening, closing and transferring water service. If you are moving, do not wait until the same day unless it is unavoidable.

Need
Official guidance
Prepare before contacting Fort Worth Water
Start service
Required information is needed at least one day before desired activation.
Name, phone, Social Security number, driver’s license number, property owner name and previous owner/tenant if available.
Residential deposit
Minimum $50 deposit is required and applied to the first billing.
Ask whether you qualify for waiver through Fort Worth utility history or a letter of credit reference.
Transfer service
Call before your move to continue service without interruption.
Water account number or former service address, new address and requested service dates.
Same-day transfer
There is an additional fee for same-day transfer service.
Move dates, service address, payment method and contact phone.
Close service
Customer Relations can handle service cancellation.
Final service date, forwarding address, account number and final bill payment plan.

Fort Worth Water Bill Assistance, Payment Plans and Leak Repair Help

If you cannot pay the full amount, call before the issue becomes a disconnection problem. Fort Worth says the utility is willing to work with customers on payment plans when short-term life events affect payment ability.

Payment plans Call the Water Contact Center at 817-392-4477 to discuss a payment plan. Missing an agreed plan can result in disconnection. Bill assistance page
Community assistance Fort Worth may refer customers to community organizations for bill payment help. Those organizations decide whether to provide assistance. Check guidance
SmartRepair / SmartFlush Eligible customers may get no-cost minor plumbing leak repair or free water-efficient toilet replacement. Learn more
Do not wait for disconnection: Payment plans and assistance are easier to discuss before the due date or before service is interrupted.

High Fort Worth Water Bill Checklist

A high bill is easier to investigate when you combine MyH2O usage data with a simple property check. Fort Worth’s MyH2O tools can help you spot continuous use, but you still need to check the home or property for the source.

Check continuous use Look for overnight or all-day water use in MyH2O. Continuous flow often points to a leak.
Test toilets A running toilet can waste large amounts of water without much noise. Use a dye test or listen for refilling.
Review irrigation Sprinkler schedules, stuck valves and broken heads can create expensive outdoor use.
Check water heater area Look for leaking relief valves, damp flooring or overflow discharge.
Compare billing history Use MyH2O previous bills and payment history to see whether the spike is new or repeated.
Save repair proof If you fix a leak, keep plumber invoices, parts receipts, photos and dates before asking about adjustments.

Have these details ready before calling

  • Water account number and service address.
  • Current bill and previous bill.
  • MyH2O usage pattern or screenshot.
  • Date you noticed the high use.
  • Leak repair receipt, plumber invoice or photos.
  • Irrigation schedule, pool filling, guests, new tenants or construction changes.

Mail, Walk-In and Contact Details

Use these official details when you do not want to pay online, need walk-in help, need a payment arrangement or need to mail a check or money order.

Need
Official detail
Important note
Customer service phone
817-392-4477
Call center is listed as 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays.
Email
MyWaterAccount@FortWorthTexas.gov
Do not use email for emergencies because email is not monitored constantly.
Walk-in assistance
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102
Walk-in assistance is listed as 8 a.m. to 5 p.m. Monday through Friday, excluding holidays.
Mail payment
Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003
Make checks or money orders payable to Fort Worth Water Department. Do not mail cash.
Emergency reporting
817-392-4477, select Option 1
For main breaks, leaks, sewer clogs and urgent water issues, available 24/7.

Official Fort Worth Water Links

Use these official Fort Worth resources for bill payment, account management, emergency reporting, payment assistance, service changes and water usage tools.

MyH2O Portal

Pay bills, register, make one-time payments, view usage, previous bills and payment history.

Open MyH2O
Payment Options

Official page explaining residential and commercial payment portal options.

View payment options
MyH2O Program

Learn about usage alerts, next-day hourly usage, billing history and mobile app features.

Open MyH2O details
Water Main Breaks and Leaks

Report leaks, breaks and sewer clogs through MyFW or by phone.

Emergency reporting page
Water Bill and Payment FAQ

Official payment methods, mail payment address and water bill fee information.

Open payment FAQ
Bill Assistance Program

Payment plan guidance, community assistance referrals, SmartRepair and SmartFlush program information.

Open assistance page
Open, Close or Transfer Account

Required information, deposit details and transfer service guidance.

Open account service page
Fort Worth Water Department

Main city water page with water services, outages, alerts, reports and programs.

Open Water Department

Map to Fort Worth Water Customer Relations

Walk-in Fort Worth Water Customer Relations services are located at City Hall, 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.

Fort Worth Water Department FAQs

How do I pay my Fort Worth water bill online?

Use the official MyH2O portal. You can register, log in, view usage, access billing and payment history, or use the one-time payment option if you do not want to register.

What phone number should I call for Fort Worth Water customer service?

Call 817-392-4477 for billing, account, payment, MyH2O, service start, stop, transfer and payment arrangement questions.

How do I report a Fort Worth water main break or sewer clog?

Use the MyFW app or call 817-392-4477 and select Option 1. Do not use email for emergencies because email is not monitored constantly.

Where is Fort Worth Water customer service located?

Customer Relations walk-in service is at City Hall, 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.

What are Fort Worth Water walk-in hours?

Official Fort Worth Water information lists walk-in assistance as 8 a.m. to 5 p.m. Monday through Friday, excluding city holidays.

What details do I need to register for MyH2O?

Fort Worth says customers need the account number, billing cycle and route number from the billing statement to register for MyH2O.

Can I pay my Fort Worth water bill without registering?

Yes. Fort Worth says the one-time payment option is still available for customers who do not want to register their account.

Does MyH2O show real-time water use?

No. Fort Worth says MyH2O usage data is not real time. Residential customers can see previous-day usage in hourly increments.

How do I mail a Fort Worth water bill payment?

Mail check or money order payments to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Do not mail cash.

Can Fort Worth Water help if I cannot pay the full bill?

Fort Worth says customers may call 817-392-4477 to discuss payment plans. The utility may also refer customers to community organizations for assistance when bill payment help is needed.

What is SmartRepair or SmartFlush?

SmartRepair offers no-cost repair of minor plumbing leaks for eligible low-income homeowners, and SmartFlush provides free water-efficient toilets for eligible customers.

Is WaterBillGuide.us the official Fort Worth Water Department?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, restore service, approve payment plans or represent the City of Fort Worth.

Best Next Step for Fort Worth Water Customers

If your bill is routine, use MyH2O and save the confirmation. If your bill is high, check usage history and possible leaks before calling. If water is running in the street, pavement is buckling, or there is a sewer clog, call 817-392-4477 and select Option 1 immediately.

Pay in MyH2O Call Water Report Main Break Bill Assistance

Editorial Review and Disclaimer

This replacement guide was rewritten to update older Fort Worth Water details and make the article more useful for real customer situations: MyH2O payment, usage monitoring, leak detection, payment help, emergency reporting, account changes and walk-in service.

WaterBillGuide.us is not the City of Fort Worth Water Department. We do not process payments, access customer accounts, restore service, approve payment arrangements, repair leaks or dispatch emergency crews. For account-specific or emergency help, use the official Fort Worth Water links and phone numbers above.

Official resources checked include Fort Worth Water payment options, MyH2O Program, Report Water Main Breaks & Leaks, Water Bill & Payment FAQ, Bill Assistance Program, account opening/closing/transfer guidance and customer service location updates.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.