Fort Worth Water Department – Pay Bill, Contact & Services Guide

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Fort Worth TX Water Bill Help

Pay Your Fort Worth Water Bill, Use MyH2O, or Fix a High Bill Problem

Fort Worth Water customers now use the official MyH2O portal for online bill payment, one-time payment, account registration, water usage review, previous bills and payment history. This guide is built for the real tasks residents search for: paying a bill, registering for MyH2O, starting or transferring service, requesting help with a high bill, reporting an emergency, or finding the correct customer service contact.

The most important correction for this replacement article is the current walk-in customer assistance location: Fort Worth Water lists walk-in assistance at 100 Fort Worth Trail, 5th Floor, not the old 200 Texas St location.

Open MyH2O Portal Call 817-392-4477 Water Emergency High Bill Help
Quick local note: For Fort Worth Water emergencies, official contact guidance says to call 817-392-4477 and select Option 1. For regular billing help, use the same customer service number during call center hours.

Fort Worth Water Quick Facts

Customer Service 817-392-4477 Billing, MyH2O help, payment arrangements, service requests and emergencies.
Call Center 7 AM–7 PM Monday to Friday, excluding city holidays.
Walk-In Assistance 100 Fort Worth Trail 5th Floor, Fort Worth, TX 76102. Listed hours: 8 AM–5 PM, Monday to Friday.
Bill Payment Mail P.O. Box 961003 Fort Worth, TX 76161-0003. Do not mail cash.

Choose the Fort Worth Water Task You Need

Fort Worth Water pages can be confusing because bill payment, MyH2O registration, account transfer, leak adjustment and emergency reporting are separate tasks. Start with the situation that matches your problem.

I need to pay now Use MyH2O login or one-time payment if you do not want to register. Payment steps
I want usage history MyH2O lets residential customers view water use by day or hour, with data available the next day. MyH2O features
I am moving Open, close or transfer service before your move date. Move checklist
My bill is high Check leaks and learn when a bill adjustment request may apply. Adjustment help
I need payment help Ask about payment arrangements or bill assistance before the account becomes urgent. Assistance options
I have a water emergency Use the emergency option, not a billing form. Emergency steps

How to Pay Your Fort Worth Water Bill Online

Residential Fort Worth Water payments now go through the official MyH2O portal. The City says the one-time payment option is still available for customers who do not want to register, while registered users can also see water use, previous bills and payment history.

  1. Open the official MyH2O portal.
    Use this official portal link: Fort Worth MyH2O Portal.
  2. Choose the right path.
    Register if you want account features and water-use history. Use one-time payment if you only want to pay without creating a portal account.
  3. Have your bill information ready.
    To register, the City says you need your account number, billing cycle and route number from the billing statement. If you do not have a statement, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov.
  4. Review the account before payment.
    Confirm the service address, bill amount and payment method before submitting.
  5. Save your payment proof.
    Keep your confirmation number, receipt email or screenshot until the payment appears in MyH2O or your account history.
Helpful payment detail: The official water bill FAQ says online water bill payment is free for customers and lists online, mail, in-person and phone payment options.

Why MyH2O Is More Than a Payment Portal

MyH2O is useful because it can help Fort Worth residents catch abnormal usage before the next bill becomes a surprise. The City says residential customers can view water use by day or by hour, although the data is not real-time and is available the next day.

Track water use Check daily or hourly usage patterns to spot sudden increases.
View previous bills Compare recent bills before calling about a balance or high charge.
Check payment history Useful when a payment was made but the account still looks unpaid.
Business portal Commercial users can manage usage and payments through the commercial MyH2O portal.
One-time payment Good for quick payment when you do not want to register.
Usage alerts mindset Even without real-time data, next-day usage review helps find leaks earlier.
Do not wait for the next bill: If MyH2O shows unexpected usage while nobody is using water, check toilets, irrigation, outdoor taps and hidden leaks before the problem grows.

Fort Worth Water Payment Options

Pick the payment method based on your situation. Online payment is convenient for routine bills. Mail is better only when there is enough time. Phone or in-person help is better when the payment is urgent, your account is confusing, or you need an arrangement.

Payment method
Official detail
Best practical use
MyH2O portal
Register, log in or make a one-time payment
Routine payment, usage tracking, previous bills and payment history.
Phone
817-392-4477
Payment help, payment arrangements, portal problems or urgent account questions.
Mail
Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003
Non-urgent check or money order payments. Do not mail cash.
In person
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102
Walk-in assistance, account questions, deposits, paperwork and payment arrangements.
Bank draft / online options
The water bill FAQ lists bank draft and online card options.
Recurring or convenient payment setup, depending on your account needs.
Mailing caution: If your bill is near the due date or the account is at risk, do not rely on mail. Use online, phone or direct customer service guidance and keep proof of payment.

Open, Close or Transfer Fort Worth Water Service

Moving is where many utility account problems start. Fort Worth’s account page says required information is needed at least one day before the desired service activation date, and transfer customers should call before moving to avoid interruption.

Service need
What Fort Worth says
Prepare before calling
Start new service
Required information is needed at least one day before desired activation.
Name, phone, Social Security number, driver’s license number, property owner name and previous owner/tenant if available.
Residential deposit
Minimum $50 residential deposit is required and applied to the first billing unless waiver criteria are met.
Ask whether a credit reference or prior Fort Worth utility history can qualify for deposit waiver.
Transfer service
Call 817-392-4477 before the move and provide old/new service details.
Water account number or former address, new address and requested service dates.
Transfer fee
The City lists a $20 transfer service charge on the first bill at the new address.
Ask about any additional same-day transfer fee if you need immediate handling.
Moving tip: Do not wait until move-in day. Call before the move, especially if you need same-day transfer, deposit handling, or a service date close to a weekend or holiday.

High Water Bill or Leak Adjustment in Fort Worth

Fort Worth has official guidance for high water use bill adjustments. This is one of the most valuable sections for residents because a high bill may be caused by a hidden leak, a one-month unexplained spike, irrigation, pool filling, or a water-use pattern that can be checked in MyH2O.

Time-sensitive rule: For a leak repair adjustment, Fort Worth says you must contact Customer Care within 60 days of the leak repair and provide required documentation.

Documents Fort Worth may ask for

  • A copy of the repair receipt or paid-in-full invoice.
  • Your Fort Worth Water account number.
  • The property address where the repair took place.
  • The range of high-bill dates caused by the leak.
  • The date and description of the repair.

Where to send adjustment documents

Method
Official destination
Practical note
Email
MyWaterAccount@FortWorthTexas.gov
Use a clear subject line with account number and service address.
Fax
817-392-8137 Attn: Water Bill Adjustment
Keep fax confirmation if you send documents this way.
Mail
Fort Worth Water, Attn: Water Bill Adjustment, P.O. Box 870, Fort Worth, TX 76102
Mail is slower. Use only if time allows.
In person
100 Fort Worth Trail, Fort Worth, TX 76102
Bring copies, not your only original documents.
Adjustment expectation: Fort Worth says eligible leak adjustments may cover up to two consecutive billing periods and are applied as a credit. Eligibility rules matter, so do not assume every high bill qualifies.

Before You Call About a High Bill, Check These First

A high Fort Worth water bill is easier to discuss when you have evidence. Use MyH2O usage data, check common leak sources, and gather documents before calling customer service.

Toilet leak A running toilet can waste water quietly. Use a dye test or listen for repeat refilling.
Irrigation issue Broken sprinkler heads, stuck zones or seasonal watering can create sudden usage spikes.
MyH2O usage Check day/hour usage to see when water use jumped. Data is available the next day.
Hidden leak Look around slab areas, walls, water heater, irrigation lines and outdoor faucets.
Pool or landscaping Filling a pool or establishing new landscape may affect eligibility for certain adjustments.
Repair proof Keep a paid invoice, repair date and description if a hidden leak was repaired.

Payment Arrangements and Bill Assistance

If you cannot pay the full Fort Worth water bill, act early. The official Water page includes a Bill Assistance Program section, and the customer service relocation notice lists “making payment arrangements” among services that can be handled by phone.

  1. Call before the due date if possible.
    Use 817-392-4477 and ask what options are available for your account.
  2. Have your account details ready.
    Keep your account number, service address, current balance and due date nearby.
  3. Ask about payment arrangements.
    Be clear about what you can pay now and when you can make the next payment.
  4. Ask whether bill assistance applies.
    The City Water page references a Bill Assistance Program for customers having difficulty paying water and wastewater bills.
  5. Write down the instructions.
    Keep notes with the date, time, representative name if given, payment arrangement terms and next deadline.
Do not ignore notices: A payment arrangement or assistance inquiry is easier before service is at risk. If you already received a disconnection notice, call customer service directly instead of relying only on the portal.

Fort Worth Water Emergency: What to Do First

A water emergency is not the same as a billing question. For urgent leaks, water main breaks, sewer issues, or emergency water shut-off needs, use the emergency reporting option.

Emergency contact: Call 817-392-4477 and select Option 1 for water emergencies 24/7.
  1. Call immediately if there is active damage or public safety risk.
    Examples include water main breaks, major leaks, sewer backup, street flooding or sudden service disruption.
  2. Describe the exact location.
    Give the nearest address, cross street, visible landmarks and whether water is in the street, yard, home or business.
  3. Take photos or videos if safe.
    Keep your own record of visible damage, water flow or sewer backup.
  4. Protect people first.
    Keep children and pets away from standing water, sewage, open meter boxes and unsafe areas.
  5. Follow up later for billing questions.
    Emergency response comes first. Billing, adjustment or repair documentation can be handled after the urgent issue is under control.

Water Quality, Outages, Conservation and Official Fort Worth Water Resources

Fort Worth Water is not only a payment office. The official Water page includes water quality reports, outages and alerts, conservation resources, water supply information, lead in drinking water information, PFAS information and annual reports.

Water quality reports Use official reports for drinking water sources, treatment and quality information. Water Department page
Outages and alerts Check official city notices before assuming a pressure or service issue is only your property. Check alerts
Save Fort Worth Water Use conservation guidance to reduce usage and control future bills. Conservation resources
Water bill inserts Bill messages can explain current changes, notices and customer updates. Water services
Rates and fees Check official water and wastewater rates before assuming a charge is wrong. Rate resources
Public records Fort Worth’s water page points users to public records for water-related documents. Official records info

Official Fort Worth Water Links

Use these official resources for bill payment, MyH2O registration, customer service, service changes, leak adjustments and water department information.

MyH2O Portal

Official portal for payment, registration, one-time payment, usage review and account history.

Open MyH2O
Payment Options

Official City page explaining residential and commercial payment options.

Open payment options
Fort Worth Water Department

Official water department page with customer care, water quality, alerts, rates and department resources.

Open Water Department
Open, Close or Transfer Account

Official account service page with deposit, activation and transfer information.

Open account page
High Water Use Adjustments

Official leak repair and undefined high bill adjustment guidance.

Open adjustment page
Water Bill FAQ

Official payment FAQ for payment methods, mail address and online payment fee information.

Open bill FAQ

Map to Fort Worth Water Walk-In Assistance

Fort Worth Water lists walk-in assistance at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Use this map for location reference, and call first if you need payment arrangements, paperwork, deposits, transfer service or MyH2O portal help.

Fort Worth Water Department FAQs

How do I pay my Fort Worth water bill online?

Use the official MyH2O portal. You can register, log in, or use the one-time payment option if you do not want to register.

What is the Fort Worth Water customer service phone number?

Call 817-392-4477 for billing questions, MyH2O help, payment arrangements, service changes and water emergencies.

What are Fort Worth Water call center hours?

The official City Water page lists call center hours as 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays.

Where is Fort Worth Water walk-in assistance located?

Fort Worth Water lists walk-in assistance at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.

What do I need to register for MyH2O?

The City says you need your account number, billing cycle and route number from your billing statement. If you do not have a statement, call customer service or email MyWaterAccount@FortWorthTexas.gov.

Can I make a one-time Fort Worth water bill payment?

Yes. The City payment options page says the one-time payment option is still available for customers who do not want to register their account.

How do I mail a Fort Worth water bill payment?

Mail check or money order payments with the bill stub to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Do not mail cash.

How do I start Fort Worth water service?

The City says required information is needed at least one day before your desired service activation. Residential accounts require a minimum $50 deposit unless waiver criteria are met.

How do I transfer Fort Worth water service?

Call 817-392-4477 before moving. Be ready with your water account number or former service address, new address and requested service dates. The City lists a $20 transfer service charge.

Does Fort Worth offer leak repair bill adjustments?

Yes. Fort Worth has a high water use adjustment process. For leak repair adjustment, contact Customer Care within 60 days of the leak repair and provide the required repair and account documents.

What should I do if my Fort Worth water bill is unusually high?

Check MyH2O usage, compare previous bills, inspect toilets and irrigation, look for hidden leaks, and gather repair documents before asking about a high water use adjustment.

How do I report a Fort Worth water emergency?

Call 817-392-4477 and select Option 1 for water emergencies 24/7.

Is WaterBillGuide.us the official Fort Worth Water Department?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access customer accounts, restore service, approve adjustments, or represent Fort Worth Water.

Best Next Step for Most Fort Worth Water Customers

If your bill is normal, use MyH2O or one-time payment and save the confirmation. If your bill is unusually high, you are moving, you need a payment arrangement, or water service is at risk, call Fort Worth Water first so you do not miss a required document, deadline or service step.

Open MyH2O Call Customer Service High Bill Adjustment Official Water Page

Editorial Review and Disclaimer

This replacement article was rewritten to remove outdated or risky details and focus on current Fort Worth Water resources, including the MyH2O portal, customer service hours, current walk-in assistance location, payment FAQ, account service rules and high water use adjustment guidance.

WaterBillGuide.us is not the City of Fort Worth or Fort Worth Water. We do not process water bill payments, access customer accounts, restore service, approve payment arrangements, or decide bill adjustments. For account-specific help, use the official Fort Worth Water contacts and links listed above.

Official resources checked include the Fort Worth Water Department page, payment options page, water bill FAQ, opening/closing/transferring accounts page and high water use bill adjustment page.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.