Clay County Water Utility 2026: Bill Pay, Login & Phone

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Clay County FL • CCUA • water wastewater reclaimed • customer portal • emergency phone

Clay County Water Utility: Pay, Log In, Call, Start Service or Check 2026 Rates

Most Clay County, Florida water, wastewater and reclaimed-water customers use Clay County Utility Authority, often called CCUA. This 2026 guide explains how to pay a CCUA bill, log in to the customer portal, call the correct phone number, start or transfer service, stop service, check residential rates, understand deposits and reconnect fees, request leak/pool/sod credits, report emergencies, read water-quality updates and follow the current watering restrictions.

Official Bill Pay Options Customer Portal Login Call 904-272-5999 2026 Rates

Start Here: Fast Clay County Utility Action Board

Main / emergency904-272-5999
Toll-free877-476-CCUA
Office3176 Old Jennings Rd
HoursMon-Fri 8 a.m.-5 p.m.
User need
Official route
Have ready
Clay County-specific next step
Pay or log in online
CCUA Customer Portal
Account number, service address, email/login, payment method.
Use the customer portal for billing information, payments and account details.
Enroll in AutoPay
Log in to CCUA account.
Checking, savings or credit/debit card information.
AutoPay automatically deducts monthly payment and helps avoid late fees and service interruptions.
Pay by eCheck
Customer portal online payment.
Bank account/routing details and account number.
CCUA says eCheck payments submitted before 5 p.m. receive same-day posting.
Pay by card
Customer portal or office.
Visa, MasterCard, Discover or American Express.
A small processing fee may apply for online card payments.
Pay in person
3176 Old Jennings Road, Middleburg, FL 32068.
Bill/account number and cash, check or card.
Office hours are Monday-Friday, 8 a.m.-5 p.m.; after-hours drop box is available.
Ask billing question
904-272-5999 or 877-476-2282
Bill, account number, payment proof, service address, usage concern.
Use this for balance, due date, bill copy, extension, leak credit, deposit or service charge questions.
Report emergency / service issue
904-272-5999
Exact address, nearest cross street, issue type, visible leak/sewer backup/no-water details.
CCUA lists the same number for emergencies and service-issue reporting.
Start or transfer service
Start / Transfer Service
Valid driver license, Social Security number document, service address, desired date.
Submit request at least two business days before desired connection date.
Stop service
Discontinue Service
Account number, stop date, forwarding address.
Request disconnection at least two business days in advance; final bill/refund is mailed.
Check water quality / lead inventory
Water Quality & Safety
Service address, concern type, water-quality report, service-line material if known.
CCUA monitors PFAS/PFOA and maintains a public lead service-line material inventory.

Quick answer: use the CCUA Customer Portal to view or pay your bill, call 904-272-5999 for customer service, emergencies and service issues, visit 3176 Old Jennings Road, Middleburg, FL 32068 during weekday office hours, and use the official start/stop forms at least two business days before the requested service date.

Provider Check: CCUA, Clay County Government or Clay Electric?

“Clay County water utility” usually points to CCUA, but some utility searches get mixed up with Clay County government online payments, Clay Electric, trash, HOA irrigation or a private/community water system. Match the bill header before paying.

💧

CCUA

Use for Clay County Utility Authority water, wastewater and reclaimed-water bills.

🏛️

County government

Use Clay County government payment links for county taxes, permits or other county fees, not CCUA water bills.

⚡

Clay Electric

Use Clay Electric for electric bills. It is not the CCUA water/wastewater account portal.

🏘️

HOA/private systems

Some neighborhoods may have separate irrigation, HOA or private service rules. Check the provider name printed on the bill.

Bill or issue says
Start here
Why it matters
Clay County Utility Authority / CCUA
CCUA customer portal, 904-272-5999, 3176 Old Jennings Road.
This guide applies to CCUA water, wastewater and reclaimed accounts.
Clay Electric
Clay Electric account tools.
Electric bills, outages and deposits are separate from CCUA water service.
Clay County government online payments
Clay County official payment page.
County government payment links may point to CCUA, but the water login is CCUA’s own customer account route.
Reclaimed irrigation
CCUA reclaimed/irrigation information and approved irrigation contractors.
Reclaimed-water cross-connection inspections and watering restrictions can affect service and bills.
Private well or pump irrigation
St. Johns River Water Management District restrictions plus CCUA if CCUA account exists.
2026 shortage restrictions apply to all water sources, including private wells and pumps.

Official CCUA Phone Numbers, Office and Account Access

🏢

Customer Service Office

Address:
3176 Old Jennings Road
Middleburg, FL 32068

Hours: Monday-Friday, 8 a.m.-5 p.m.

☎️

Main / Emergency Phone

Call: 904-272-5999

Use for billing, customer service, emergencies and service-issue reporting.

🌐

Online Account Access

View / Pay Your Bill

Use for billing information, payments, AutoPay, account details and online forms.

Contact route
Official detail
Use for
What to say first
Main phone
904-272-5999.
Billing, service issue, emergency, leak, no water, sewer issue, account support.
“My CCUA account/service address is [address], and the issue is [billing/service/emergency].”
Toll-free phone
877-476-CCUA / 877-476-2282.
Out-of-area calling or general customer-service access.
Have account number and service address ready.
Office
3176 Old Jennings Road, Middleburg, FL 32068.
In-person payments, service forms, account questions and document help.
Bring ID and bill/account number.
Customer portal
myaccount.clayutility.org.
View/pay bill, enroll in AutoPay, access online forms.
Use official CCUA portal rather than generic “water bill near me” search results.
Virtual assistant
“Ask CCUA Virtual Assistant” button on site.
Quick navigation help when you are unsure which form/page to use.
Use for routing, but call for emergencies and urgent payment/service issues.

Bill Pay and Login: Exact CCUA Payment Steps

1. Open official portal

Use the CCUA “View / Pay Your Bill” customer portal from clayutility.org.

2. Choose method

Use AutoPay, credit/debit card, eCheck, office payment or after-hours drop box.

3. Check posting

eCheck payments submitted before 5 p.m. are listed as same-day posting.

4. Save proof

Keep payment confirmation, amount, date, account number and method.

Payment method
How it works
Best for
Do not miss
Customer portal
Log in at myaccount.clayutility.org to view bill, pay and access account details.
Most online customers.
Use the official portal, not a third-party bill-pay search result.
AutoPay
Automatically deducts monthly payment from checking, savings or credit/debit card.
Customers who want to avoid late fees and service interruptions.
You still receive statement for review.
Credit/debit card
Pay securely through customer portal; accepted cards include Visa, MasterCard, Discover and American Express.
Fast card payment.
A small processing fee may apply.
eCheck
Electronic bank draft from bank account.
Customers who want bank payment without mailing check.
Same-day posting when submitted before 5 p.m.
In-person payment
Pay at 3176 Old Jennings Road, Monday-Friday, 8 a.m.-5 p.m.
Customers who need staff help or receipt.
Accepted payments include cash, check or card.
After-hours drop box
Use drop box at CCUA office after normal hours.
Check/money-order customers paying after hours.
Do not use drop box for urgent emergency reporting; call 904-272-5999.
Bill estimator
CCUA bill estimator shows how usage affects monthly bill.
New homeowners, conservation planning and high-bill review.
Estimate is not a substitute for actual account balance.
Payment problem script: “I paid CCUA account [account number] on [date/time] by [portal / AutoPay / card / eCheck / in person / drop box]. The service address is [address], amount was [amount], and confirmation/check/reference number is [number]. Can you confirm posting and whether any late fee, nonpayment charge, reconnect fee or balance remains?”
Billing & Payment Customer Portal Residential Rates Contact CCUA

Start, Stop or Transfer Clay County Water Service

New residential service

  • Submit request at least two business days before desired connection date.
  • Customer service will contact you after online application.
  • Contact CCUA if application is not received within seven days of requested start date.
  • In-person applicants should bring driver license and Social Security number document.

Reclaimed-water home

  • If residence uses reclaimed water for irrigation, cross-connection inspection may be scheduled at application.
  • Inspection takes about 10 minutes.
  • An adult must be present.
  • Use approved irrigation contractors for reclaimed-system work.

Transfer service

  • Verify account name and service address.
  • Residential customers may need Social Security number verification.
  • Commercial customers may need EIN verification.
  • Payment and signed application must arrive within the required window.

Discontinue service

  • Submit disconnect request at least two business days in advance.
  • Provide forwarding address.
  • Service will be discontinued on requested date.
  • Final bill and/or refund will be mailed.

Move-in warning: when service is established, CCUA’s older service page states a $30 new customer fee is charged along with the required deposit based on service type and current rates. Confirm current charges before move-in so service is not delayed.

Start-service script: “I need to start or transfer CCUA service at [address] on [date]. The property needs [water / wastewater / reclaimed / all services]. I have [driver license / SSN document / EIN / lease or ownership detail]. Can you confirm the deposit, new customer fee, inspection needs and whether my requested date is available?”
Start / Transfer Service Discontinue Service Downloadable Forms Call 904-272-5999

2026 Residential Rates, Deposits and Common Fees

CCUA’s fiscal year 2025/2026 rate framework began October 2025. The public rate update lists a 3.75% increase for residential and commercial potable water base/usage, sewer base/usage, reuse base/usage and commercial potable irrigation, plus a 3% increase to the Alternative Water Supply Surcharge.

5/8" water base

$13.57 for 5/8" x 3/4" residential water base facility charge.

Wastewater base

$30.93 listed for residential wastewater base facility charge.

Water first tier

$1.88 per 1,000 gallons for first 6,000 gallons.

AWS surcharge

$1.26 Alternative Water Supply surcharge per monthly water bill.

Residential rate item as of 10/01/2025
Amount
Bill-review note
5/8" x 3/4" water base
$13.57
Common small residential meter base charge.
5/8" x 3/4" wastewater base
$30.93
Fixed wastewater line before usage.
5/8" x 3/4" reuse base
$20.53
Applies if reclaimed/reuse service exists.
3/4" water base
$20.36
Higher meter-size base.
1" water base
$34.02
Larger residential/commercial context.
Water usage: first 6,000 gallons
$1.88 per 1,000 gallons
Lowest residential water usage tier.
Water usage: next 6,000 gallons
$5.57 per 1,000 gallons
Usage from 6,001-12,000 gallons.
Water usage: next 6,000 gallons
$7.21 per 1,000 gallons
Usage from 12,001-18,000 gallons.
Water usage over 18,000 gallons
$9.24 per 1,000 gallons
High-use tier; check irrigation and leaks.
Wastewater usage
$4.62 per 1,000 gallons; 10,000-gallon cap
Where reclaimed water is available, residential wastewater cap may not apply.
Reclaimed water: first 15,000 gallons
$1.02 per 1,000 gallons
Reuse irrigation first tier.
Reclaimed water: next 5,000 gallons
$1.98 per 1,000 gallons
Usage from 15,001-20,000 gallons.
Reclaimed water over 20,000 gallons
$3.00 per 1,000 gallons
High reclaimed-water use.
Deposit / fee
Amount
When it can appear
Initial deposit, water
$25 per ERC
New accounts, transfers and certain delinquent accounts.
Initial deposit, wastewater
$50 per ERC
New wastewater service account setup.
Initial deposit, reuse
$25 per ERC
New reclaimed/reuse service.
Deposit without SSN, water
$50 per ERC
Customer without Social Security number documentation.
Deposit without SSN, wastewater
$100 per ERC
Customer without SSN documentation and wastewater service.
Deposit interest
1.76% annual interest on deposits held at least 6 months
Interest is paid/credited under CCUA deposit rules.
New customer fee
$30 on older service page
Charged when service is established, along with required deposit.
Same-day service / after-hours premise visit surcharge
$30
Normal hours 8 a.m.-5 p.m., Monday-Friday.
Initial connection / premise visit / normal reconnection / repair reconnection / second trip
$30
Field visit or connection/reconnection context.
Special meter reread / hydrant reading / backflow final notice
$30
Customer-requested or account-specific service action.
Nonpayment charge, flat-rate sewer account
$85
Nonpayment/disconnection context for flat-rate sewer account.
After-hours prepayment for new service
$265
After-hours new-service scenario.
High-bill script: “My CCUA bill increased from [old amount] to [new amount]. Water use was [gallons], wastewater use/charge was [amount], reuse use was [gallons], and meter size is [size]. Can you help separate the 2025/2026 rate update, usage tier, wastewater cap, reclaimed water, AWS surcharge, deposit, field charge, meter reread, nonpayment charge and possible leak?”
Rates & Financial Updates Residential Rates Service Charges & Fees Rate Documents

Leak Credits, Pool Fill Credit, Sod Credit and Payment Assistance

Leak adjustment

Submit proof of repair such as plumber invoice, receipt and dates showing when leak occurred and was repaired.

Pool fill credit

Credit may apply to wastewater charges for one pool fill per calendar year when pool capacity and fill date are documented.

Sod credit

New sod or landscaping may qualify if customer schedules assessment and provides receipt and watering schedule.

Hardship help

CCUA lists payment arrangements and community support; customers should contact CCUA before due date.

Program / issue
Official requirement or detail
Best next step
Leak adjustment
Statements should include approximate leak date, repair date and copies of receipts/repair bills.
Fix leak first, gather proof, then submit required CCUA credit documentation.
Pool fill credit
Document fill date and pool capacity; credit applies to wastewater charge for one fill per calendar year.
Record meter reading before/after fill and keep contractor/builder/homeowner capacity documentation.
Sod installation credit
At least one pallet of new sod may qualify; irrigation page says schedule water conservation assessment within 30 days and provide receipt.
Call quickly after installation because timing matters.
Payment arrangement
Short-term extensions may be available for qualified accounts.
Call before due date; do not wait for disconnection.
Lend-A-Helping-Hand
Assistance is administered through Catholic Charities Bureau; help is limited to current past-due CCUA water/sewer bill.
Ask CCUA how to contact the correct assistance administrator and what documents are needed.
Maximum assistance
Program help is limited to one time in a 12-month period with maximum payment of $350.
Use it for urgent need and ask about payment arrangement for any remaining balance.
Disability Assistance Plan
Eligible permanently disabled customers on limited/fixed income may receive up to 21 extra days to pay without penalty.
Ask for the Disability Assistance Plan application before the due date.
Credit/assistance script: “My CCUA account [account number] has [leak / pool fill / new sod / hardship / disability-plan need]. The service address is [address], bill amount is [amount], and key dates are [date]. I have [repair invoice / pool capacity / sod receipt / income or hardship documents]. Which form or program should I use before the due date?”
Bill Credits Assistance Programs Forms Call CCUA

2026 Watering Restrictions, Reclaimed Water and Irrigation Checks

Phase III status

CCUA’s May 2026 notice says Phase III Extreme Water Shortage Restrictions are in effect.

One day per week

Irrigation is limited to one day per week under the posted Phase III notice.

No 8 a.m.-6 p.m.

Watering is not allowed between 8 a.m. and 6 p.m.

All water sources

Restrictions apply to all water sources, including private wells and pumps.

Restriction / irrigation item
Current posted rule
Bill impact
Odd or no address
Saturday watering day.
Wrong-day watering can create usage and enforcement problems.
Even address
Sunday watering day.
Check controller after schedule changes.
Nonresidential property
Tuesday watering day.
Commercial irrigation can push high-use tiers.
Time of day
No watering between 8 a.m. and 6 p.m.
Early morning/late evening reduces evaporation and waste.
Water amount
Maximum 3/4 inch per zone.
Overwatering can push water/reuse usage into higher tiers.
Zone runtime
Maximum one hour per zone.
Broken heads, stuck valves and long zones cause high bills.
Reclaimed-water inspection
Cross-connection inspections are provided at no cost and help ensure irrigation systems are safely connected.
Needed for potable-water safety and reclaimed-system compliance.
Approved irrigation contractors
CCUA maintains a list of approved irrigation contractors.
Especially important for reclaimed-water system work.

High-use clue: if the water bill spikes but indoor use did not change, check controller day, start time, zone runtime, broken sprinkler heads, sod watering, pool fill, reclaimed meter and overnight meter movement before asking for a meter reread.

Phase III Restrictions Irrigation Information SJRWMD Watering Restrictions

Water Quality, PFAS, Lead Service Lines and Advisories

Annual reports

CCUA publishes Consumer Confidence Reports with regulated-substance data and health-safety information.

PFAS/PFOA monitoring

CCUA says it is monitoring EPA regulations and conducting rigorous source-water sampling for PFAS compounds.

Lead inventory

CCUA says distribution mains are not made of lead but older household plumbing or private service lines can affect lead exposure.

Water-quality issue
Official detail
Customer action
Latest annual report
CCUA posts annual Water Quality Reports / Consumer Confidence Reports.
Read the newest report for your area before relying on old neighborhood claims.
PFAS / PFOA
CCUA says it samples source water and, if PFAS are detected, customers are notified through the annual Water Quality Report.
Use the PFAS/PFOA page and CCR for official wording and results.
Lead and copper
CCUA maintains a public inventory under EPA Lead and Copper Rule updates.
Report your home’s water service line material through CCUA’s lead/copper inventory route.
Unknown service line material notice
CCUA has asked customers to identify/report service-line material.
Check the material where water service enters the home if safe and report findings.
Boil water advisory
CCUA posts water service advisories and boil-water advisory updates.
Check service advisories and follow notice until advisory is lifted after required testing.
Discolored water, odor, pressure or no-water issue
Service issue route is 904-272-5999.
Report address, tap affected, hot/cold/all taps, time started and whether neighbors are affected.
Water-quality script: “My CCUA service address is [address]. My water has [color/odor/taste/pressure/no water] from [hot/cold/all taps] since [time]. I checked [neighbors / advisory page / private plumbing]. Can you confirm whether this is a system issue, advisory, PFAS/CCR question, lead service-line inventory issue or private plumbing issue?”
Water Quality & Safety Water Quality Reports PFAS / PFOA Lead & Copper Reports

Map: Clay County Utility Authority Office

Use this map for CCUA’s customer-service office at 3176 Old Jennings Road, Middleburg, FL 32068. This is the official office address for in-person payment, customer-service help, service forms and account questions.

Location / route
Address / phone
Best use
CCUA office
3176 Old Jennings Road, Middleburg, FL 32068
In-person payments, billing help, forms, service start/stop/transfer support.
General phone / emergency / service issue
904-272-5999
Customer service, water/wastewater emergency, no-water issue, sewer issue, outage/service reporting.
Toll-free phone
877-476-CCUA / 877-476-2282
General account and billing support.
Customer portal
myaccount.clayutility.org
View/pay bill, AutoPay, online forms and account details.
Office hours
Monday-Friday, 8 a.m.-5 p.m.
Live staff help and office payments.
After-hours drop box
At CCUA office.
After-hours payment drop-off; call for emergencies instead of relying on drop-box note.

Clay County Water Utility FAQ

What is the Clay County water utility phone number?

Clay County Utility Authority’s main phone number is 904-272-5999. CCUA also lists the same number for emergencies and reporting service issues. The toll-free number is 877-476-CCUA, or 877-476-2282.

Where is the Clay County Utility Authority office?

CCUA’s customer-service office is at 3176 Old Jennings Road, Middleburg, FL 32068. Office hours are Monday-Friday, 8 a.m.-5 p.m.

Where do I pay my Clay County water bill online?

Use CCUA’s official customer portal at myaccount.clayutility.org. The portal is linked from the CCUA website as “View / Pay Your Bill” and is used for billing information, payments and account details.

Can I pay CCUA by AutoPay?

Yes. CCUA’s AutoPay program can automatically deduct monthly payment from checking, savings or credit/debit card. Customers still receive a statement for review.

Can I pay CCUA in person?

Yes. CCUA accepts in-person payments at 3176 Old Jennings Road during Monday-Friday office hours. The billing page lists cash, check or card as accepted in-person payment methods, and an after-hours drop box is available.

How do I start or transfer CCUA water service?

Submit the start or transfer request at least two business days before the desired connection date. In-person residential applicants should bring a valid driver license and a document showing Social Security number. Reclaimed-water homes may need a short cross-connection inspection.

How do I stop CCUA service?

Use CCUA’s discontinue-service request and submit it at least two business days before the desired disconnection date. Service will be discontinued on the requested date, and final bill and/or refund will be mailed.

What are common 2026 CCUA residential water rates?

Rates effective October 1, 2025 list a 5/8-inch x 3/4-inch residential water base charge of $13.57, wastewater base charge of $30.93 and reuse base charge of $20.53. Water usage is $1.88 per 1,000 gallons for the first 6,000 gallons, then $5.57, $7.21 and $9.24 in higher tiers.

Does CCUA offer leak, pool or sod bill credits?

Yes. CCUA lists leak adjustments with proof of repair, pool fill credit for one fill per calendar year when pool capacity and fill date are documented, and sod installation credit for qualifying new sod or landscaping with receipt and assessment timing.

What are Clay County watering restrictions in 2026?

CCUA’s May 2026 Phase III notice says irrigation is limited to one day per week, watering is not allowed between 8 a.m. and 6 p.m., odd/no-address properties water Saturday, even addresses water Sunday, nonresidential properties water Tuesday, and restrictions apply to all water sources including private wells and pumps.

30-Second Clay County Water Utility Checklist

Provider: Clay County Utility Authority handles water, wastewater and reclaimed-water service for CCUA customers in Clay County, Florida.

Pay/login: use myaccount.clayutility.org or the CCUA “View / Pay Your Bill” link.

Phone: call 904-272-5999 for billing, customer service, emergencies and service issues; toll-free is 877-476-2282.

Office: 3176 Old Jennings Road, Middleburg, FL 32068; Monday-Friday, 8 a.m.-5 p.m.

Start/stop: submit requests at least two business days in advance; provide ID, account/service address and forwarding details as needed.

Rates: FY2025/2026 rates began October 2025; check meter size, water tier, wastewater cap, reclaimed use, AWS surcharge, deposits and service fees before calling about a high bill.

High bill: check irrigation day, broken sprinkler heads, leak repairs, pool fill, sod watering, reclaimed meter, wastewater cap, and whether a credit/assistance program applies.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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