Cleburne Water Utilities 2026: Bill Pay, Login & Phone

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City of Cleburne TX • water bill pay • login • phone • leaks • watering schedule

Cleburne Water Utilities Help Desk for Bills, Login and Service

Use this guide to pay a Cleburne utility bill, find the official online portal, use Quick Pay, call the right phone number, restore disconnected service, start or transfer water/sewer/trash service, report a leak, check watering days, review rates, and understand water-quality resources.

Log In / Pay Online Call 817-645-0919 Pay by Phone Office Map

Start Here: Pick the Right Cleburne Utility Action

Utility Billing817-645-0919
Phone pay866-341-9322
Leaks / repairs817-645-0946
After hours817-645-0972
User need
Official route
Prepare first
Do not miss
Pay online or log in
Cleburne Municipal Online Payments
Account number, last payment amount, billing address, ZIP, card/bank details.
Quick Pay asks for account number with all dashes. New customers without a bill enter $10.00 as last payment.
Pay by phone
866-341-9322
Account number and credit/debit card.
Phone system can provide real-time balance and due date.
Account question, extension, new service, transfer or close account
817-645-0919 or office at 418 W. Henderson St.
Service address, account number, ID/details, move date, payment proof.
The office can accept payments, grant payment extensions, set up accounts, issue rereads and transfer service.
Service disconnected
Call 817-645-0919 or pay at the Municipal Service Building.
Total balance, disconnect notice, payment method, service address.
Online payment may not prevent disconnection. Contact before 3 PM for same-day restoration; after 3 PM and before 5 PM adds $50.
Water or sewer problem during business hours
817-645-0946 or SeeClickFix/report portal.
Address, cross street, leak/sewer issue, photo if safe, time started.
Use this for city water/sewer problem reporting during Monday-Friday business hours.
After-hours emergency
817-645-0972
Address, emergency type, whether water is flowing/backing up, cross street.
Water and wastewater personnel are on 24-hour standby.

Quick safety rule: If your account is scheduled for disconnection, do not rely only on an online payment. The Cleburne payment portal says scheduled-disconnection accounts must pay at the Municipal Service Building or call 817-645-0919 because online payment may not prevent service interruption.

Official Cleburne Utility Billing Contact Box

🏢

Utility Billing Office

Address:
418 W. Henderson St.
Cleburne, TX 76033

Mail:
P.O. Box 657
Cleburne, TX 76033

Hours: Monday-Friday, 8 AM-5 PM, closed city holidays.

☎️

Billing Phone Numbers

Service / appointments: 817-645-0919

Pay by phone: 866-341-9322

City main: 817-645-0900

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Water / Sewer Issues

Leaks / repairs: 817-645-0946

After hours: 817-645-0972

Public Works: 817-556-8869

Official Cleburne links:

Utility Billing Utility Bill Payments Online Payment Portal Water & Wastewater Services My Water Advisor

How to Pay a Cleburne Water Utilities Bill

Payment method
Official detail
Best for
Watch out for
Online login / portal
Municipal Online Payments lets users make payments and view monthly billings, payment history and water consumption.
Normal monthly payment, account history, water consumption review.
New customers without a first bill use $10.00 in the “last payment amount” field.
Quick Pay
Quick Pay asks for account number with dashes and last payment amount.
One-time payment without navigating full account tools.
If portal cannot find the account, check dashes and last payment amount before retrying.
Pay by phone
Call 866-341-9322.
Credit/debit card payment and hearing real-time balance/due date.
Save the confirmation number before ending the call.
Automatic bank draft
Submit the Bank Draft form online or in person and attach a voided check.
Customers who want the bill drafted automatically on due date.
Confirm the first draft month before assuming autopay is active.
In person
Pay at 418 W. Henderson St., Monday-Friday, 8 AM-5 PM. Drive-thru area is available.
Cash/check/card/money order, urgent payment, extension, disconnection question.
Mondays, due dates and disconnection days may have longer wait times.
Mail
Mail payment to Utility Billing, P.O. Box 657, Cleburne, TX 76033.
Normal, not-urgent accounts.
Mail is not safe for accounts already near disconnection.
Night drop
City FAQ lists night drop as a payment option.
After-hours check or money-order payment.
Do not put cash in an unattended drop box; include account number/payment stub.
Disconnected service
Pay at the Municipal Service Building or call 817-645-0919.
Restoration or account already scheduled for disconnection.
Online payment may not prevent disconnection; same-day restoration needs contact before 3 PM.
Payment confirmation script: “I paid Cleburne utility account [account number] for [service address] on [date/time] by [online/phone/mail/drop box/in person]. Confirmation or check number is [number]. Can you confirm the payment posted and whether any balance, late fee, disconnect fee or restoration step remains?”

Online Login, Quick Pay and Account Lookup

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Registered account

  • Sign in or register through Municipal Online Payments.
  • View monthly billings.
  • View payment history.
  • View water consumption.
  • Manage e-billing and account details where available.
⚡

Quick Pay fields

  • Account number with all dashes.
  • Last payment amount.
  • New customers enter $10.00 as last payment amount.
  • Confirm billing address and ZIP match your Cleburne utility bill.
⚠️

Portal warning

If the account is already scheduled for disconnection, the portal notice says online payment may not prevent disconnection. Call 817-645-0919 or pay at the Municipal Service Building.

Open the official portal

Use the City of Cleburne Utility Billing page or the Municipal Online Payments link in this guide. Avoid sponsored links and similar city names.

Enter account details exactly

Quick Pay asks for the account number with dashes. Example format shown by the portal is similar to 01-0101-01.

Use the right “last payment” amount

Enter your true last payment amount. If you are a new customer and have not received a water bill, use $10.00 as the last payment amount.

Save payment proof

Save the receipt, confirmation number, payment date/time, account number, service address and amount paid.

Billing Zones, Due Dates, Late Fees and Extensions

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Five billing zones

Cleburne has five billing zones. Each zone has a different monthly due date, and the due date appears on the bill.

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10% late fee

The FAQ says a 10% late fee is added the next business day after the due date printed on the bill.

🤝

Extensions

The FAQ says extensions may be offered if you call or come in by the disconnection date, and the extension can be for an additional 10 calendar days.

Billing zone
Monthly due date
What to do
Past-due caution
Zone 1
4th
Pay before the 4th unless weekend/holiday changes apply.
Late fee posts next business day after due date.
Zone 2
11th
Use online/phone/in-person if close to due date.
Mail may arrive too late.
Zone 3
18th
Check account history if usage seems high.
Call before disconnection notice date if help is needed.
Zone 4
25th
Make sure bank draft/card info is current before due date.
Returned payment can create extra fees.
Zone 5
27th
Confirm portal/phone receipt after payment.
Online payment may not prevent disconnection once scheduled.
Fee / rule
Official detail
What it means
Late fee
10% after due date.
Pay before due date or call before disconnection date if you need an extension.
Disconnection notice
Notice mailed with disconnection date set for seven days later.
Do not ignore the notice; call or visit before the disconnection date.
Extension
Possible if you call or come in by the disconnection date; can extend 10 calendar days.
Get the new date and required amount in writing or save staff details.
Returned check
$25.
Ask whether future payments require certified funds or another method.
Disconnect fee
$25.
Ask whether it has already posted before making restoration payment.
After-3-PM restoration charge
$50 additional charge after 3 PM and before 5 PM if same-day restoration is wanted.
Call before 3 PM when possible.
Past-due script: “My Cleburne utility bill is past due for account [number]. What exact amount is required today, is the account already scheduled for disconnection, can I get a 10-day extension, and do I need to pay in person or by phone instead of online?”

Start, Transfer, Disconnect or Reread Service

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New residential service

  • Apply online from the Utility Billing page.
  • Trash service is included with an approved water application.
  • Deposit is collected for new residential and commercial customers.
  • Deposit range listed in FAQ is $75-$225 depending on meter size.
  • Application fee is listed as $10.
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Transfer / close account

  • Call or visit 418 W. Henderson St.
  • Provide service address and move date.
  • Ask for final bill instructions.
  • Ask whether any balance follows the customer.
  • Transfer fee is listed as $10.
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Reread / account inquiry

Utility Billing can provide account balance, accept payments, grant extensions, issue reread work orders and transfer utility service within city limits.

Forms and service links:

Utility Billing Forms Residential Service Account Inquiries

Rates, Minimum Bill and Bill Calculation

Water rate

$6.00 per 1,000 gallons is listed on the residential service page.

Sewer rate

$3.86 per 1,000 gallons, with maximum sewer at 13,500 gallons.

Minimum bill

The FAQ lists the minimum residential monthly bill as $56.05.

Trash included

Utility Billing records, bills and collects for water, sewer and sanitation services.

Bill line
Official detail shown
How to use it
Water service demand charge
$22.53 listed in FAQ bill-calculation answer.
Fixed portion before usage is added.
Water usage
$6.00 per 1,000 gallons.
Compare current gallons to previous month and My Water Advisor data.
Sewer service demand charge
$12.58 listed in FAQ bill-calculation answer.
Fixed sewer portion before sewer usage charge.
Sewer usage
$3.86 per 1,000 gallons.
Residential sewer maximum is based on 13,500 gallons.
Residential trash
$16.80 plus tax of $1.39 per month shown in FAQ.
Trash can make the total bill larger than water/sewer alone.
Drainage utility
Varies based on property size.
Check if drainage fee changed when property classification/size differs.

Rate caution: publish exact rates only with the latest City of Cleburne page or bill in hand. Rate pages can be updated by city action, and older rate-structure pages may reference prior fiscal-year phases.

High Bill, Leak Alerts and My Water Advisor

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My Water Advisor 2.0

Cleburne water customers may be able to receive consumption details, leak alerts, budget alerts and analytics through the My Water Advisor 2.0 app or online portal.

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Meter capability check

Contact Utility Billing to see whether your meter has My Water Advisor capability.

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Reread work order

If the bill seems wrong, Utility Billing can generate work orders for rereads and account review.

High-bill check
Why it matters
What to prepare
Toilet and faucet leaks
Continuous small leaks can add thousands of gallons.
Repair date, parts receipt, plumber invoice, photos.
Irrigation schedule
Twice-a-week watering schedule still allows usage spikes if zones run too long.
Controller settings, watering days, run times, rain sensor status.
Meter reread
Confirms whether the billed read is reasonable.
Current meter photo, bill read, account number.
My Water Advisor alerts
May show consumption details, leak alerts and budget alerts.
Ask whether your meter supports the app.
Pool fill / outdoor use
Large outdoor use can raise water and possibly sewer-related charges.
Dates, pool size, hose/irrigation use, bill period.
Trash / drainage lines
Bill includes more than water use.
Check every line item before assuming water rate caused the total.
High-bill script: “My bill increased from [old amount/gallons] to [new amount/gallons]. I checked toilets, faucets, irrigation and outdoor use. Can you review the meter reading, issue a reread if needed, and tell me whether my meter can use My Water Advisor alerts?”
My Water Advisor Reading Your Meters Request Account Review

Report a Water Leak, Sewer Problem or After-Hours Emergency

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After-hours emergency

Call: 817-645-0972

Use for urgent water or sewer issues after regular hours.

🔧

Leaks / repairs

Call: 817-645-0946

Use Monday-Friday, 8 AM-5 PM, to report water or sewer problems.

📲

SeeClickFix / report portal

Cleburne uses SeeClickFix for many citizen requests. Use online reporting for non-emergency items when safe.

Problem
Call / action
Say this
Water main leak or street water
817-645-0946 during business hours; 817-645-0972 after hours.
“Water is flowing/bubbling at [address/cross street]. It started [time].”
Sewer backup
Call emergency route if urgent; avoid using water.
“Wastewater is backing up at [fixture/location]. I stopped using water.”
Low pressure / no water
Call leak/repair number or after-hours number depending on timing.
“Low/no water affects [one fixture/all home/neighbors].”
Repair shutoff needed
Call 817-645-0919 during business hours.
“I need water turned off for repairs at [service address].”
Life safety emergency
Call 911.
Use for immediate danger, fire, medical or public-safety emergencies.

System note: Cleburne’s Water Distribution and Wastewater Collection crews maintain more than 500 miles of water/sewer lines, more than 1,300 fire hydrants and the 31-mile Barkman Pipeline that brings raw water from Lake Aquilla to Cleburne.

Year-Round Cleburne Watering Schedule

Even residential addresses

Addresses ending in 0, 2, 4, 6 or 8 water Wednesday and Saturday.

Odd residential addresses

Addresses ending in 1, 3, 5, 7 or 9 water Thursday and Sunday.

Non-residential sites

Apartments, businesses, parks and common areas water Tuesday and Friday.

Rule
Official detail
Practical action
Unattended watering limit
No unattended watering or irrigation between 9 AM and 6 PM on permitted days.
Set irrigation controllers outside 9 AM-6 PM.
Monday irrigation
Irrigation systems are not allowed on Mondays.
Do not schedule automatic zones on Monday.
Hand watering
Handheld hose, soaker hose or drip irrigation may occur on any day/time.
Use hand watering for targeted plant care when allowed.
New lawn establishment
30-day watering variance for grass sod or seed installation.
Keep installation proof and dates.
Alternative water
Well water, treated wastewater/effluent or other alternative supplies may be exempt.
Check signage and provider rules before assuming exemption.
Watering Schedule Drought Information Center Water Conservation

Water Quality, Sources and Drinking Water Report

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Superior Public Water System

Cleburne states that it carries the designation of a Superior Public Water System under Texas Commission on Environmental Quality requirements.

🌊

Water sources

Cleburne’s current water sources include Lake Pat Cleburne, Lake Aquilla and groundwater wells in the Twin Mountain-Travis Peak formation of the Trinity Aquifer.

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Annual report

Each summer, the City publishes a water-quality report showing substances tested, acceptable ranges and amounts found.

Question
Official route
What to check
Is my drinking water tested?
Water Quality Report page
Latest CCR, detected substances, monitoring results and compliance notes.
What are Cleburne’s water sources?
Water Quality Report and Water/Wastewater Treatment pages.
Lake Pat Cleburne, Lake Aquilla and Trinity Aquifer sources.
Who answers water-supply questions?
Call 817-645-0946.
Ask about water-quality concern, discoloration, pressure or report copy.
Lead and copper concern
Lead and Copper Pipes Rule page
Service-line material, upcoming inventory work and corrosion-control notes.
PFAS or current notices
Use City news and water-quality report.
Latest testing/news, not old screenshots or social posts.
Water Quality Report Water & Wastewater Treatment Lead and Copper Pipes Rule

Cleburne City Limits, ETJ and Wrong-Provider Check

Provider warning: the City of Cleburne may not be the provider for every address near Cleburne. The City mentions ETJ service questions and other providers serving parts of the area. Always match the provider printed on the bill before paying.

If your property is…
Likely first call
What to verify
Inside Cleburne city limits with City utility bill
City of Cleburne Utility Billing, 817-645-0919.
Account number, service address, billing zone, water/sewer/trash lines.
Outside city limits / ETJ
Check Cleburne ETJ page and provider printed on bill.
Whether provider is City of Cleburne, Bethesda WSC, Undine Texas, Parker WSC, JCSUD or another utility.
Apartment or managed rental
Property manager or lease/resident portal.
Whether water is master-metered, submetered or city-billed directly.
New development / construction tap
Public Works / Engineering and Utility Billing.
Tap, meter, wastewater tap and impact fee requirements.
Private well/septic
County/property records and environmental/health professionals.
Whether you actually have a city water or sewer account.

Cleburne Utility Billing Map and Office Details

Use the map for the Utility Billing office at 418 W. Henderson Street. Call first for disconnection, extension, new service, transfer or account-restoration questions.

Location / route
Address / phone
Use for
Important note
Utility Billing Office
418 W. Henderson St., Cleburne, TX 76033
Payments, extensions, new service, transfer, close account, reread work orders.
Monday-Friday, 8 AM-5 PM; office closed city holidays.
Mailing address
P.O. Box 657, Cleburne, TX 76033
Mail payment or correspondence.
Use account number/payment stub; avoid mail for shutoff-risk accounts.
Pay-by-phone
866-341-9322
Credit/debit card payment and balance/due date by phone.
Save confirmation number.
Leaks / repairs
817-645-0946
Water/sewer problem during business hours.
Give address, cross street and issue description.
After hours
817-645-0972
After-hours water or sewer emergency.
Use for urgent active problems, not routine billing.
City Hall / main city number
10 N. Robinson St., Cleburne, TX 76031; 817-645-0900
General city routing.
Utility Billing is at 418 W. Henderson St.

Cleburne Water Utilities FAQ

How do I pay my Cleburne water utilities bill online?

Use the official Cleburne Municipal Online Payments utility portal. You can sign in/register or use Quick Pay. Quick Pay asks for your account number with dashes and your last payment amount; new customers without a bill enter $10.00 as the last payment amount.

What is the Cleburne Utility Billing phone number?

Call 817-645-0919 for service, appointments, billing questions, extensions, new service, transfer, account closure and restoration questions. The pay-by-phone number is 866-341-9322.

Where is the Cleburne Utility Billing office?

The Utility Billing office is at 418 W. Henderson St., Cleburne, TX 76033. Office hours are Monday through Friday, 8 AM to 5 PM, excluding city holidays.

What if my service is disconnected?

Call 817-645-0919 or pay at the Municipal Service Building. The online portal warns that online payment may not prevent disconnection if the account is scheduled. Contact the office before 3 PM for same-day restoration; after 3 PM and before 5 PM adds a $50 charge.

What is the Cleburne after-hours water emergency number?

For after-hours water or sewer emergencies, call 817-645-0972. For leaks or repairs during regular business hours, call 817-645-0946.

When is my Cleburne utility bill due?

Cleburne uses five billing zones. Zone 1 is due on the 4th, Zone 2 on the 11th, Zone 3 on the 18th, Zone 4 on the 25th and Zone 5 on the 27th, with adjustments for weekends and holidays.

Are there late fees or extensions?

The FAQ says a 10% late fee is added the next business day after the bill due date. A disconnection notice is mailed with a date set seven days later. Extensions may be available if you call or come in by the disconnection date and can extend for an additional 10 calendar days.

What are the Cleburne residential water and sewer rates?

The residential service page lists water at $6.00 per 1,000 gallons and sewer at $3.86 per 1,000 gallons, with a maximum sewer calculation at 13,500 gallons. Check the latest city page or bill before publishing exact rate calculations.

How can I track high water usage?

Ask Utility Billing whether your meter can use My Water Advisor 2.0. Cleburne says eligible customers may receive consumption details, leak alerts, budget alerts and analytics through the app or online access.

What is Cleburne’s watering schedule?

Cleburne has a year-round twice-a-week outdoor irrigation schedule. Even residential addresses water Wednesday and Saturday; odd residential addresses water Thursday and Sunday; non-residential sites water Tuesday and Friday. Unattended irrigation is not allowed between 9 AM and 6 PM, and irrigation systems are not allowed on Mondays.

30-Second Cleburne Water Utilities Checklist

Pay/login: use the official Cleburne Municipal Online Payments utility portal.

Quick Pay: enter account number with dashes; new customers without a first bill use $10.00 as last payment amount.

Phone: Utility Billing 817-645-0919; pay-by-phone 866-341-9322; leaks 817-645-0946; after-hours 817-645-0972.

Office: 418 W. Henderson St., Cleburne, TX 76033; Monday-Friday, 8 AM-5 PM.

Disconnected account: call or pay in person; online payment may not stop disconnection. Call before 3 PM for same-day restoration.

High bill: check leaks, irrigation, My Water Advisor, meter reread and all bill lines including sewer, trash and drainage.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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