Cocoa FL Water Utilities 2026: Bill Pay, Login & Phone

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Cocoa FL Water Utilities 2026 • bill pay • login • phone • emergency • Space Coast service area

Cocoa Water Help Desk: Pay, Log In, Call, Start Service or Fix a High Bill

Use this guide as a practical Cocoa Utilities desk. Pay through the official portal, find the right phone number, use the 24-hour kiosk, restore water after nonpayment, start or terminate service, understand October 2025 rates, check leaks, request a high-consumption credit, view water-quality reports, and look up service-line material.

Pay / Login Call 321-433-8400 Report Main Break Map & Offices

Start Here: Choose the Exact Cocoa Utility Task

Cocoa’s utility system serves customers far beyond the City of Cocoa, so the fastest route depends on your service address, bill line, sewer provider, and whether the issue is payment, service setup, leak, water quality, reclaimed water, or an emergency main break.

Customer Service321-433-8400
Payment Phone321-433-8400, option 1
City Hall65 Stone St.
Main Break321-433-8400
Need
Best official route
Prepare first
Critical detail
Pay or log in online
First Billing / Cocoa online bill pay
Full account number including dash, payment method, latest bill.
Online payments use a third-party processor and convenience fee applies.
Pay by phone
321-433-8400, option 1
Account number, payment method, amount due.
Phone card payments use the IVR system.
Use 24-hour kiosk
South entrance of City Hall, 65 Stone St.
Bill stub, account number, service address, payment method.
Kiosk accepts cash, check and card payments and provides receipts.
Drop off payment
Drop box/drop slot near south entrance of City Hall.
Envelope, check or money order, full account number including dash.
No cash payments in the drop box.
Mail payment
City of Cocoa, P.O. Box 1270, Cocoa, FL 32923-1270.
Payment stub/envelope or full account number written on check.
Cocoa says mailing directly to City Hall can delay processing and risk interruption.
Water disconnected after payment
Account holder must call 321-433-8400.
Payment confirmation, account number, account-holder name.
Restoration is not automatic after payment; same-day restoration is not guaranteed.
Start or transfer service
Requirements to Start Service
Application, two IDs, ownership/lease proof, deposit/fees.
Email submissions can take up to three business days; Cocoa says it does not offer same-day service.
Water, sewer, or reclaimed main break
Call 321-433-8400.
Exact location, cross street, issue type, safety risk.
Use this for water, sewer, or reclaimed main breaks.

Past-due warning: a partial payment may not protect service. Cocoa’s Utilities Handbook says the account balance due must be paid in full to avoid disconnection, and payments through processors not directly affiliated with the City may delay receipt.

Official Phone, Address, Hours and Service Area

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Water Customer Service

Address:
65 Stone St.
Cocoa, FL 32922

Phone: 321-433-8400
Fax: 321-433-8408

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Hours

Phone: Monday-Friday, 8:00 AM-4:30 PM.

City Hall customer visits: Monday-Friday, 8:00 AM-12:30 PM and 2:00 PM-4:30 PM.

Kiosk: available 24 hours.

💧

Utilities Department

Address:
351 Shearer Blvd.
Cocoa, FL 32922

Phone: 321-433-8700
Hours: Monday-Friday, 8:00 AM-4:30 PM.

Area / customer type
Why it matters
Best route
City of Cocoa
Direct City utility customer service, water/sewer/reclaimed questions, solid-waste discount forms for eligible City customers.
Customer Service: 321-433-8400.
Cocoa Beach, Cape Canaveral, Rockledge, Port Canaveral and nearby Brevard areas
Cocoa bills water for many areas outside Cocoa; sewer or other services may be provided by another utility.
Use Cocoa for water bill questions; use listed sewer utility for sewer-credit questions if outside Cocoa sewer.
Titusville wholesale, KSC, Cape Canaveral Space Force Station, Patrick Space Force Base
Cocoa’s water-treatment page identifies broad service and wholesale/custom regional customers.
Follow your local bill/account route first, then Cocoa customer service if bill is Cocoa Water.
Water-quality questions
Use water-quality report, water-quality complaint form, or Utilities Department contacts depending on issue.
Customer Service: 321-433-8400; paper CCR requests: UtilWaterQuality@cocoafl.gov / 321-433-8705.
Water/sewer/reclaimed main break
Main breaks are time-sensitive and should not be reported only by email.
Call 321-433-8400.

Bill Pay, Login, Phone Pay, ACH and Kiosk

Online Login

cocoafl.firstbilling.com

View account details, bills, history, e-statements and online payment options.

Phone Pay

321-433-8400, option 1.

Use IVR for credit card payment.

ACH Auto Draft

Submit Automatic Debit Agreement with voided check/direct deposit form.

Email: autopay@cocoafl.gov.

24-Hour Kiosk

South entrance of City Hall, 65 Stone St.

Cash/check payments are free; card payments have processor fee.

Open official online services

Start from Cocoa’s official Online City Services page or go directly to First Billing. Do not use random third-party bill sites when the payment is urgent.

Use the full account number

For mailed checks and account matching, Cocoa tells customers to include the full account number, including the dash.

Do not click payment twice

Cocoa warns not to click “Complete Transaction” more than once for each account because it may result in multiple charges. If unsure, call 321-433-8400 to ask whether payment processed.

Call after disconnected-service payment

If water was disconnected due to nonpayment, the account holder must contact Utility Customer Service after payment is made to request restoration.

Payment method
Official detail
Best for
Watch out
Online First Billing
Third-party payment processor linked from Cocoa’s website; convenience fee applies.
Fast online pay, e-bill, account history, current bill copy.
Do not double-submit transaction.
Phone payment
Call 321-433-8400 and select option 1.
IVR card payment without website.
Stay on line until confirmation is complete.
Mail
City of Cocoa, P.O. Box 1270, Cocoa, FL 32923-1270.
Normal bills with enough mailing time.
Mailing directly to City Hall can delay processing.
ACH bank draft
ACH form says the first bill after submission is pre-noted/tested; if successful, ACH applies on following bill and drafts approximately 14 days from bill date.
Customers who want automatic bank withdrawal.
Void check or direct-deposit form required; deposit slips are not accepted.
24-hour kiosk
Located near south entrance of City Hall; accepts cash, check/money order, and card; provides receipt.
After-hours payment with receipt.
Card fee applies; if service interrupted, call customer service after full payment.
Drop box/drop slot
Located by kiosk near south entrance of City Hall.
Check/money order drop-off.
No cash payments permitted.
Cash payment at City Hall
Beginning Feb. 1, 2026, Cocoa no longer gives pennies as change for cash payments; extra cents may be credited to account.
In-person payment users.
Use electronic payment to avoid rounding.
Payment-posting script: “I paid Cocoa Utilities account [full account number including dash] on [date/time] by [online/phone/kiosk/ACH]. Confirmation number is [number]. Has it posted, and is any amount still needed to avoid interruption?”

Official bill pay links:

Online City Services First Billing Login / Pay Utility Bill Payment Options ACH Agreement PDF

Start, Transfer, Terminate or Update Service

Start / transfer checklist

  • Completed Request for Service Application.
  • Two valid forms of identification.
  • Government-issued photo ID.
  • Second ID with name printed/embossed, such as Social Security card, insurance card, passport, voter registration, or vehicle registration.
  • No credit/debit cards accepted as ID.

Ownership / tenancy proof

  • Established owner: recorded deed.
  • New purchase: signed ALTA statement or notarized deed.
  • Before closing: fully executed sales contract may allow temporary water service.
  • Tenant: valid lease with owner and tenant signatures visible.
  • No lease: notarized owner authorization form.

Processing reality

  • Deposits and service initiation fee are due at account setup.
  • Email applications may take up to three business days.
  • Cocoa says it does not offer same-day service.
  • For next-business-day service, appear in person with required documents and photo ID.
  • Prior utility debts may block connection.
Service task
Official action
Where to send / go
New or transferred service
Use Request for Service Application and include all documentation.
Email customerservice@cocoafl.gov or visit 65 Stone St.
Terminate service
Account holder must request termination using the Termination of Service Request form.
Submit with government-issued photo ID.
Mailing address update
Use Account Holder Contact Update form.
Submit through Water Customer Service forms.
Owner authorizes tenant
Use Letter of Authorization if no valid lease is available or owner is authorizing service.
May require notarization and owner/agent proof.
Deposit release to new owner
Use Relinquishing Deposits Authorization.
Submit signed form with supporting documentation.

Public-records warning: Cocoa’s forms page notes Florida’s broad public-records law. Written communications and email addresses may be public records unless exempt.

Start Service Requirements Customer Service Forms customerservice@cocoafl.gov

2026 Utility Rates, Payment Fees and Common Charges

Rate schedule

Schedule A is updated October 2025.

Water base

5/8 x 3/4 inch meter: $17.66 inside Cocoa; $19.43 outside Cocoa.

Sewer base

5/8 x 3/4 inch meter: $21.18 inside Cocoa; $26.48 outside Cocoa.

Late fee

$5 or 1.5% per month, whichever is greater.

Charge / rule
Official amount
Why user cares
Water monthly base, 5/8 x 3/4
$17.66 inside Cocoa; $19.43 outside Cocoa.
Common residential base water charge.
Sewer monthly base, 5/8 x 3/4
$21.18 inside Cocoa; $26.48 outside Cocoa.
Common residential sewer base charge if connected to Cocoa sewer.
Water consumption inside Cocoa
$4.09, $8.04, $11.43, $14.90 per 1,000 gallons by tier.
Use meter size/tier table for exact usage tier.
Water consumption outside Cocoa
$4.50, $8.84, $12.57, $16.39 per 1,000 gallons by tier.
Outside-city customers pay different water rates.
Sewer consumption
$8.58 inside Cocoa; $10.73 outside Cocoa per 1,000 gallons; residential service caps at 12,000 gallons.
High winter or indoor usage can affect sewer cost.
Online/kiosk card convenience fee
$2.99 per transaction up to $300; 2.65% for transactions over $300 up to $15,000.
Fee applies through third-party payment processor/card route.
Service initiation
$45 next business day; $90 same day if available and unauthorized-consumption owner meter bills.
Cocoa says start-service email processing can still take up to three business days.
Service call
$36 during regular business hours; $78 after hours.
Ask before requesting non-emergency field visit.
High-consumption application processing
$15 if adjustment is granted.
Include in expected bill review cost.
Delinquency processing
$70.
Ask if it has already been added to the payoff amount.
Returned payment
$25 up to $50; $30 if $50.01-$300; $40 or 5%, whichever is greater, if over $300.
Returned payments can trigger cash-only status and fast disconnection rules.
Data log report
$45, only available on digital/smart meters.
Useful for investigating high use when smart meter data is available.

Official rate links:

Schedule A: Utility Rates Schedule B: Miscellaneous Fees Utilities Handbook

Late Bill, Returned Payment, Disconnection or Restoration

Past-due basics

  • Bills are due 20 days from issuance.
  • Failure to receive a bill does not avoid payment responsibility.
  • Late fee is $5 or 1.5% per month, whichever is greater.
  • Partial payments apply to oldest receivable first.
  • Balance must be paid in full to avoid disconnection.

Returned payment risk

  • Returned payment notice gives 10 days to substitute cash or money order.
  • Returned payment can add fee and delinquency processing.
  • Payment returned after preventing/restoring delinquency can trigger immediate disconnect/lock/removal without 10-day grace.
  • Two returned payments in 12 months can create cash-only status for one year.

Water disconnected?

  • Pay the full account balance.
  • Call 321-433-8400 after payment.
  • Account holder must request restoration.
  • Same-day restoration is not guaranteed.
  • Keep receipt/confirmation ready.
Disconnection script: “My Cocoa utility account is [full account number] at [service address]. I received a delinquency/disconnection notice. What exact amount must be paid today, which payment method posts fastest, and do I need to call again after payment to restore service?”

Water, Sewer or Reclaimed Main Break: What to Call

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Main-break phone

321-433-8400

Cocoa lists this number to report water, sewer, or reclaimed main breaks.

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Use for

Water bubbling/gushing, sewer backup, reclaimed main break, sudden no-water issue, or unsafe water flow.

📍

Give details

Address, cross street, direction of water flow, color/odor, pressure/no-water, photos only if safe.

Problem
Call / action
What to say
Water main break
Call 321-433-8400.
“Water is bubbling/gushing at [address/cross street]. It started around [time].”
Sewer backup or overflow
Call 321-433-8400.
“Sewer is backing up/overflowing at [location]. It is [inside/outside/street/manhole].”
Reclaimed main break
Call 321-433-8400.
“Possible reclaimed main break at [location]. Water is [flowing/ponding].”
Boil water notice
Check official Boil Water Notices / Alert Center.
Use bottled or boiled water if your address is under an active notice.
After-hours reclaimed issue
Reclaimed page lists 321-433-8400 for emergencies or after-hours.
Explain it is a reclaimed water issue and give exact location.
Main-break script: “I am reporting a [water / sewer / reclaimed] main break at [address or nearest cross street]. The issue is [gushing / bubbling / backing up / no water]. It started at [time], and [road/home/business] is affected.”

High Bill, Meter Reading, Leak Test and High-Consumption Credit

15-minute meter test

Turn off all water inside/outside, record meter, wait 15 minutes, then record again. If the meter records use, a leak is likely.

Toilet dye test

Put food coloring in toilet tank, wait 10 minutes without flushing. Color in bowl means a silent leak.

Credit application

High use must be at least 50% above six-month average, calculated credit at least $50, repair completed, receipts submitted.

Check
Official guidance
What to prepare
Bill comparison
Compare current bill with previous month and same period from prior years; check penalties, deposits, one-time fees and longer billing cycle.
Prior bills, current bill, dates in billing cycle.
Meter test
Record meter, wait 15 minutes with no water use, record again. Monthly waste estimate: 15-minute usage × 2,880.
Meter photos before/after, exact time, note no water was used.
Service line leak
Leaks between meter and home are often homeowner responsibility; leaks from meter or main-to-meter pipes are utility responsibility. Contact utility before repair attempt.
Wet soil, meter box water, plumber opinion, photos.
Faucets
Slow drip every two seconds can waste more than 1,000 gallons per year; each drip per minute is about 35 gallons per year.
Repair date, fixture type, receipt.
Toilets
20%-35% of residential toilets leak to some degree; many leaks are silent.
Dye test result, flapper/fill-valve repair proof.
Irrigation
Check wet valve boxes, missing/broken heads, timer, rain sensor and recent schedule changes.
Irrigation repair receipt and controller schedule.
Pool or hot tub
Check recent fill/drain and whether water level drops more than 1/4 inch per week.
Pool dates and any leak test.
High Consumption Credit
Email completed application/receipts to wateradjustment@cocoafl.org; no water credit for pool fills or landscape improvements.
Account number, phone, email, service address, bill date, repair date, receipts, reason.
Sewer credit outside Cocoa sewer
Cocoa says sewer credits are for Cocoa residents on Cocoa sewer only; other areas must contact their sewer utility.
Brevard County 321-633-2092; Rockledge 321-221-7540; Cape Canaveral 321-868-1220; Cocoa Beach 321-868-3253.
High-bill script: “My Cocoa water bill increased from [old usage] to [new usage]. I checked the bill dates, toilets, faucets, water softener, irrigation, pool, and meter test. I repaired [cause] on [date] and have [receipts/photos]. Can you review the high-consumption credit process?”
Excessive Water Checklist Household Leak Detection High Consumption Credit Application wateradjustment@cocoafl.org

Water Quality, CCR, Boil Notices and Lead Service Lines

2025 report

Cocoa Utilities announced the 2025 Water Quality Report as the newest report and points customers to cocoafl.gov/waterqualityreport.

Large service area

Cocoa drinking water serves over 85,000 accounts in Brevard County, including Cocoa, Cocoa Beach, Cape Canaveral, Rockledge and multiple Space Coast areas.

Paper copy

If you need a paper water-quality report, request one by emailing UtilWaterQuality@cocoafl.gov or calling 321-433-8705.

Concern
Official detail
User action
Annual Water Quality Report
EPA requires community water systems to deliver a Consumer Confidence Report; Cocoa publishes it online each year.
Open official Water Quality Reports page or cocoafl.gov/waterqualityreport.
Water quality complaint
Cocoa forms page says the Utility Water Customer Contact Complaint is for water quality only; all other concerns should go to Customer Service.
Use complaint form for quality issue; call 321-433-8400 for billing/service issues.
Boil Water Notice
Boil Water Notices page includes an Alert Center; official page stated no alerts at the time crawled.
Check the page before assuming a social-media notice applies to your address.
Annual disinfectant maintenance
Cocoa’s 2026 notice said the utility temporarily adjusted disinfection from Feb. 21, 2026 to Mar. 21, 2026 and noted fish/aquarium, dialysis and other sensitive users may need to take action.
Watch annual maintenance notices if you manage aquariums, dialysis equipment, medical processes or sensitive systems.
Lead service line inventory
Cocoa developed an inventory of public-side and private-side service line materials: lead, non-lead, galvanized requiring replacement, or lead status unknown.
Use lookup map, search address, then submit survey if you can verify private-side material.
Who identifies what?
Cocoa says it will determine material from water main to meter; customers can help verify material on private property.
Use “How to determine your water service line material” guidance and survey.

Official water-quality links:

Water Quality Reports Boil Water Notices Lead and Copper Program Identify Service Line UtilWaterQuality@cocoafl.gov

Irrigation Rules, Reclaimed Water and Conservation

Do not water midday

Irrigation is prohibited between 10:00 AM and 4:00 PM under the St. Johns River Water Management District guidelines used by Cocoa.

Daylight Saving Time

Second Sunday in March through first Sunday in November: irrigation is limited to two days per week on scheduled days.

Eastern Standard Time

First Sunday in November through second Sunday in March: irrigation is limited to one day per week on scheduled days.

Watering situation
Official rule / exception
Practical action
DST odd-numbered / no address
Wednesday and Saturday if needed.
Do not water between 10 AM and 4 PM.
DST even-numbered address
Thursday and Sunday if needed.
Limit to no more than 0.75 inch per zone per irrigation day.
DST commercial
Tuesday and Friday if needed.
Use schedule and avoid midday prohibition.
EST odd-numbered / no address
Saturday if needed.
Winter schedule is once per week.
EST even-numbered address
Sunday if needed.
Winter schedule is once per week.
Micro-spray, micro-jet, drip or bubbler
Allowed anytime.
Still avoid runoff and overspray.
New landscape
Allowed any time of day for first 30 days, then every other day for next 30 days, minimum amount necessary.
Keep receipts/installation date if questioned.
Reclaimed water
Use of water from a reclaimed water system is allowed anytime.
Do not confuse reclaimed water with potable irrigation meter billing.
Irrigation Guidelines Conservation What is Reclaimed Water? Reclaimed Water Requirements

Google Map: Cocoa Water Customer Service

Use this map for City Hall Water Customer Service at 65 Stone St. The Utilities Department is at 351 Shearer Blvd., and the 24-hour payment kiosk/drop box is near the south entrance of City Hall.

Location
Address
Use for
Water Customer Service / City Hall
65 Stone St., Cocoa, FL 32922
Billing help, service forms, in-person account help, kiosk/drop box.
Utilities Department
351 Shearer Blvd., Cocoa, FL 32922
Utilities Department administration, water/wastewater operations routing.
Payment mailing address
City of Cocoa, P.O. Box 1270, Cocoa, FL 32923-1270
Mail bill payment with stub or full account number including dash.
Payment kiosk / drop slot
South entrance of City Hall, 65 Stone St.
24-hour kiosk payments and no-cash drop slot.
Jerry Sellers Water Reclamation Facility
375 N. Cocoa Blvd.
Reclaimed/wastewater system operation or water-quality routing listed on reclaimed page.

Cocoa FL Water Utilities FAQ

What is the Cocoa FL Water Utilities phone number?

Call City of Cocoa Water Customer Service at 321-433-8400. Use the same number to report a water, sewer, or reclaimed main break.

Where do I pay my Cocoa water bill online?

Use the official Cocoa online bill-pay route at cocoafl.firstbilling.com or start from Cocoa’s Online City Services page. Online payments use a third-party processor and a convenience fee applies.

How do I pay my Cocoa water bill by phone?

Call 321-433-8400 and select option 1. Credit card payments are processed through the Interactive Voice Response system.

What is the Cocoa Water Customer Service address?

Water Customer Service is at 65 Stone St., Cocoa, FL 32922. The Utilities Department is at 351 Shearer Blvd., Cocoa, FL 32922.

What are Cocoa Water Customer Service hours?

Phone hours are Monday-Friday, 8:00 AM to 4:30 PM. City Hall customer visits are Monday-Friday, 8:00 AM to 12:30 PM and 2:00 PM to 4:30 PM.

Does Cocoa have a 24-hour payment kiosk?

Yes. The utility payment kiosk is near the south entrance of City Hall at 65 Stone St. It accepts cash, check and card payments and provides receipts. Card payments have processor fees.

What should I do if my water was disconnected after nonpayment?

Pay the full account balance, then the account holder must call 321-433-8400 to request restoration. Same-day restoration is not guaranteed.

How do I start Cocoa water service?

Submit the Request for Service Application with two forms of ID, proof of ownership or tenancy, and deposits/service initiation fee. Email submissions may take up to three business days, and Cocoa says it does not offer same-day service.

Can Cocoa adjust my bill for a leak?

Possibly. The High Consumption Water-Sewer Credit Application requires high usage at least 50% above the six-month average, calculated credit of at least $50, completed repair, and repair receipts. A $15 processing fee applies if an adjustment is granted.

Where can I check my service line material?

Use Cocoa’s Lead and Copper Program service-line lookup map. The inventory lists public-side and private-side material as lead, non-lead, galvanized requiring replacement, or lead status unknown.

30-Second Cocoa Utilities Checklist

Pay/login: use First Billing; full account number including dash; do not click Complete Transaction twice.

Call: 321-433-8400 for customer service, phone payment option 1, and water/sewer/reclaimed main breaks.

Disconnected: pay full balance, then account holder calls 321-433-8400; restoration is not automatic or guaranteed same day.

Start service: application + two IDs + ownership/lease proof + deposits; email may take three business days; no same-day service.

High bill: compare bill, run 15-minute meter test, dye-test toilets, check irrigation/pool, repair leak, then submit credit application with receipts.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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