Dallas Water Utilities 2026: Bill Pay, Login & Phone

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Dallas Water Utilities • DallasGo • Bill Pay • Login • Phone • Emergency Help

DallasGo Water Bill Help Desk: Pay, Login, Call or Fix a Billing Problem

Use this page as a quick utility desk. Pick your problem, open the official DallasGo or Dallas Water Utilities route, and know exactly what to prepare before you pay, call, move service, request emergency help, or ask for a high-bill review.

QuickPay DallasGo Help Call 214-651-1441 Water Emergency

Start Here: Fast Answer Board

Customer service214-651-1441
City Hall payment1500 Marilla St, 2DS
Mail paymentP.O. Box 660025
Emergency311 or 214-670-3111
What you need
Official action
Prepare first
Do not miss
Pay without signing in
DallasGo QuickPay
DallasGo account number and service address.
QuickPay asks for an account number and CAPTCHA. Save the confirmation.
Register or log in
DallasGo official page
New account number, activation code if requested, email, phone, service address.
Old credentials may not work after the DallasGo upgrade. Start from the official DallasGo page if stuck.
Call about a bill
214-651-1441
Account number, bill date, payment proof, screenshot if online issue.
Regular customer service is listed Monday-Friday, 8 AM-5 PM.
DallasGo registration help
DallasGo@dallas.gov
Name, service address, phone number, issue summary.
Use this for account setup, activation, login, or new-account-number trouble.
Payment plan
dwupaymentplan@dallas.gov or 214-651-1441
Amount due, income timing, notice, proposed monthly amount.
City payment page says replies by email are within 1 business day.
Water main, meter leak, sewer overflow, emergency turn-off
Call 3-1-1 inside Dallas or 214-670-3111 outside city limits.
Address, cross street, water/sewer issue, start time, safety risk.
Emergency services are available 24 hours a day.

2026 DallasGo transition note: Dallas Water Utilities announced upgraded DallasGo account tools, new profile registration, and convenience-fee changes. If you see an old account number, missing activation code, delayed bill, or AutoPay issue, use the DallasGo help page or call customer service before assuming the account is protected.

Official Phone Numbers, Addresses and Local Routing

☎️

Water Customer Service

Phone: 214-651-1441

Hours: Monday-Friday, 8 AM-5 PM

Use for billing, account questions, payment plans, moving service, high bills, and DallasGo help.

🏛️

Dallas City Hall Payment Lobby

Dallas City Hall
1500 Marilla Street
Dallas, TX 75201

Payment location: second floor lobby, 2DS cashier windows.

📬

Mail Payment

City of Dallas
P.O. Box 660025
Dallas, TX 75266-0025

Mail check or money order with the bottom portion of your bill. Do not mail cash.

Department / route
Number / address
Use for
DWU Director / office listing
Dallas Water Utilities, 1500 Marilla Street, Room 4A North, Dallas, TX 75201; phone 214-670-3146
Administrative contact listing, not the fastest route for a bill problem.
Customer Service Lobby
Dallas City Hall, 1500 Marilla Street, Room 2D South / 2DS
In-person bill payment, account help, leak adjustment drop-off.
311 inside Dallas
3-1-1
Water emergency, meter leak, water main break, fire hydrant leak, sewer overflow, service request.
311 from outside Dallas city limits
214-670-3111
Use if 311 does not work from your phone location.
New construction / permit question
Planning and Development: 214-948-4500
Confirm whether water or wastewater lines are in place and what fees/permits are needed.
Water service installation
Distribution: 214-670-8460
After permits, arrange water service installation details.
Wastewater connection
214-670-8791 or 214-670-8753
After permits, arrange wastewater connection details.
Lawn sprinkler / backflow
Building Inspection Division: 214-948-4480
Sprinkler system installation and required backflow prevention.

DallasGo Login, Registration and QuickPay

1. Start officialUse DallasGo page, not ads.
2. Find accountUse new account number.
3. RegisterEmail + activation if needed.
4. PayChoose eCheck/card/phone/in person.
5. Save proofDownload confirmation.

QuickPay

  • Use when you only need a one-time payment.
  • Enter the account number exactly.
  • Verify the account before submitting.
  • Save confirmation and email receipt.

Register / login

  • Create a new DallasGo profile if old login fails.
  • Use new account number from bill/notice.
  • Use activation code if DallasGo asks for it.
  • Set up wallet and AutoPay only after confirming fee rules.

Fee check

  • Card/debit and one-time online payments may have a 3.15% convenience fee.
  • Automated phone payments may also have the 3.15% fee.
  • Free options include AutoPay with eCheck, mail, and in-person City Hall payment.
  • Check final total before clicking submit.
DallasGo help email script: “I need help registering my DallasGo profile. Name: [name]. Service address: [address]. Phone: [phone]. I have / do not have my new account number and activation code. The error message says: [message].”

Official DallasGo links:

DallasGo Official Help QuickPay DallasGo@dallas.gov

Ways to Pay a Dallas Water Utilities Bill

Payment method
Official detail
Best for
Watch out for
DallasGo online
Use upgraded DallasGo platform for water bill payment and account tools.
Fast online payment and account management.
3.15% convenience fee may apply to one-time/card/debit payments.
AutoPay
AutoPay can be set up through DallasGo. eCheck AutoPay uses bank routing and account number.
Customers who want recurring automatic payment.
Use eCheck if you want the free AutoPay route described by DWU.
Phone payment
Call DWU Customer Service at 214-651-1441.
Users who prefer automated phone payment or need phone guidance.
DWU says a 3.15% convenience fee applies to phone payments.
Mail
City of Dallas, P.O. Box 660025, Dallas, TX 75266-0025.
Free payment option when you have time before due date.
Do not mail cash. Include bottom bill portion.
In person
Dallas City Hall, 1500 Marilla Street, cashier windows on second floor lobby, 2DS.
Free payment option, receipt, or account help.
Monday-Friday, 8 AM-5 PM. Bring bill and ID.
City Hall drop box
Driveway between Young Street and Canton Street.
After-hours check/money-order drop.
Do not put cash in the drop box.
Authorized pay station
Current bills may be paid at authorized pay stations.
Nearby in-person option outside City Hall.
Call 214-651-1441 or use official page to confirm current station list.

Past-due caution: During the DallasGo transition, DWU announced special late-fee/disconnection handling. Because account protection can change, do not rely on old notices. Check DallasGo or call 214-651-1441 before assuming a late payment is safe.

Payment Plan, Past-Due Bill or Assistance

🧾

Payment plan

Email: dwupaymentplan@dallas.gov

Phone: 214-651-1441

In person: Dallas City Hall, 1500 Marilla Street, 2DS.

🤝

Operation WaterShare

DWU says Operation WaterShare helps families temporarily unable to pay water bills.

Request help: call 214-651-1441.

🔧

Minor Plumbing Repair

For eligible low-income owner-occupants with minor leaks.

Apply / ask: 214-671-8083.

Need
What DWU says
Prepare
Payment plan
Staff can help set up a payment plan that fits the customer’s budget.
Balance, due date, notice, income timing, amount you can pay today.
WaterShare assistance
Assistance is for families temporarily unable to pay water/wastewater bills.
Account number, proof of need, service address, income/hardship details.
Minor Plumbing Repair
Free help can include leaking toilets, faucets, showerheads, outdoor hose bib leaks, and accessible pipe joint leaks.
Owner-occupant proof, low-income eligibility, description of leak.
Not covered by MPR
Wastewater/sewer problems, under-house work, behind-wall work, and underground leaks are not included.
Use plumber / insurance / emergency route as needed.
Payment plan script: “I need a payment plan for account [account number] at [service address]. My current balance is [amount]. I can pay [amount] on [date]. Can you explain the available payment plan options and what I must do to avoid service issues?”

Emergency Water and Sewer Help

🚨

Inside Dallas

Call 3-1-1 for emergency water services.

Use for water main break, meter leak, hydrant leak, overflowing wastewater main, or emergency water turn-off.

📞

Outside city limits

Call 214-670-3111 if 311 does not work from your phone.

Give the Dallas service address, nearest cross street, and issue type.

🚰

Private shutoff valve

DWU says most homes have a private cut-off valve near an outside faucet, near irrigation equipment, or buried in older homes with an upside-down “L” handle.

Emergency
Say this
Safety step
Water main break
“Water is running/bubbling at [address/cross street]. It started at [time].”
Do not stand in moving water or damaged pavement.
Meter leak
“The meter box at [address] is leaking/flooding.”
Keep cars and objects away from the meter box.
Fire hydrant leak
“Hydrant at [location] is leaking/open/damaged.”
Do not try to operate the hydrant yourself.
Wastewater overflow
“Wastewater is overflowing/backing up at [location].”
Avoid contact. Keep children and pets away.
Emergency water turn-off
“I need emergency water shutoff at [address].”
Try private cut-off valve only if safe and accessible.

Open, Transfer or Stop Dallas Water Service

Open new account

  • Create the account online through DallasGo, call 214-651-1441, or visit City Hall.
  • Have service address, move-in date, ID/contact details, and billing email.
  • Deposit is billed on the first bill if required.

Transfer inside Dallas

  • Call customer service to discontinue old service.
  • Have DWU account number, new address, and new phone number.
  • A small transfer charge may appear on the first bill at the new address.

Move out of Dallas

  • Call 214-651-1441 to discontinue service.
  • Have final service date and forwarding address.
  • If a deposit was paid, it may be credited to the final bill with interest if applicable.
Deposit may be waived if…
What it means for the customer
Good credit history with DWU
Prior account behavior may reduce deposit requirement.
Customer is at least 65 years old
Age may qualify for no initial deposit.
Customer owns or is buying the property
Property ownership/purchase can satisfy the deposit exception.
Letter of guarantee
Another person with good DWU credit history may guarantee the account.
Other utility paid on time for 12 months
Bring proof if DWU asks for it.
Move-service script: “I need to transfer / stop service for account [account number]. Old address: [address]. New/forwarding address: [address]. Stop/start date: [date]. Can you confirm the final bill, deposit handling, and whether AutoPay must be changed?”

Understand Your Dallas Utility Bill

21 billing areas

DWU divides Dallas into 21 geographical meter-read areas. Location affects meter-read, bill-mail and payment-due timing.

Monthly reads

Meters are read monthly. DWU reports 99.89% meter reading accuracy and uses a pre-bill audit for unusual reads.

Wastewater

Sewer volume is based on actual water use or winter average, whichever is less.

Stormwater

Stormwater fee is based on impervious area and can be checked through Dallas Fee Finder.

Bill line
What it pays for / means
User action
Water charge
Customer charge plus water usage charge for safe drinking water service.
Compare gallons and meter size before questioning the amount.
Wastewater / sewer
Collection and treatment of used water before return to the environment.
Check winter average if sewer seems higher than expected.
Sanitation
Monthly fee assessed by Sanitation Services.
Not a water usage charge; check sanitation if the non-water portion increased.
Stormwater
Fee for drainage infrastructure; based on impervious area.
Use Dallas Fee Finder for parcel/address review.
Environmental cleanup fee
Monthly $3.00 fee on City utility accounts for Clean Sweep-related cleanup work.
Expect it as a separate non-usage fee.
Estimated read
Can happen if meter is blocked by car, brush, limbs, ice, or other access problems.
Keep the meter area uncovered and accessible.

2026 Dallas Water Rate Snapshot

Use this as a guide, not a final bill calculator. Official FY26 DWU monthly payment rates are effective October 1, 2025. Your actual bill can also include wastewater, sanitation, stormwater, cleanup fee, billing-cycle length, meter size, and adjustments.

Rate item
FY26 amount shown
Why it matters
Average residential 5/8 inch meter customer charge
Water $5.93 + sewer $5.34 = $11.27/month
Common base charge before volume usage.
Residential water up to 4,000 gallons
$2.17 per 1,000 gallons
Lowest residential water tier.
Residential water 4,001-10,000 gallons
$4.81 per 1,000 gallons
Typical second tier for many households.
Residential water 10,001-20,000 gallons
$7.98 per 1,000 gallons
Usage gets more expensive as gallons rise.
Residential water 20,001-30,000 gallons
$11.40 per 1,000 gallons
High-use tier; check irrigation/leaks.
Residential water above 30,000 gallons
$13.20 per 1,000 gallons
Very high-use tier; investigate quickly.
Residential sewer volume
$6.19 per 1,000 gallons in the FY26 schedule
Sewer is generally tied to actual or winter-average water use.

Official rate tools:

Billing Information Residential Water Calculator FY26 Rates PDF

High Water Bill, Leak Adjustment or Meter Concern

First check

  • Compare gallons, not only dollar amount.
  • Check whether the bill was estimated.
  • Check toilets, irrigation, outside spigots, pool fill, slab leak signs.
  • Check sewer winter average if wastewater is high.

Leak adjustment basics

  • City may provide adjustment when a leak causes substantial consumption increase.
  • Adjustment is limited to maximum three months if approved.
  • Only one adjustment per 12-month period.
  • Submit within 90 days of repair date.

During review

  • Filing does not guarantee approval.
  • Repair costs and water loss are customer responsibility.
  • Review may take up to 45 days.
  • Continue paying the bill by the due date.
Leak adjustment submission
Official detail
Mail
Dallas Water Utilities, 1500 Marilla St, Leak Adjustments 3AN, Dallas, TX 75201
Fax
214-670-0752
Telephone
214-670-3178
Email
leak.adjustments@dallascityhall.com
Drop-off
Dallas City Hall, 1500 Marilla St, 2nd floor lobby, 2DS Water Customer Service
High-bill call script: “My bill for [service address] jumped from [normal gallons/amount] to [new gallons/amount]. Was the meter read actual or estimated? I found/repaired [leak type] on [date]. What proof do you need for a leak adjustment?”
Leak Adjustment Page Leak Request PDF Leak Adjustment Phone

Watering Schedule and Conservation Rules

Even addresses

Last digit 0, 2, 4, 6 or 8: Sundays and Thursdays.

Odd addresses

Last digit 1, 3, 5, 7 or 9: Saturdays and Wednesdays.

No address number

No number: Sundays and Thursdays.

Rule / program
Useful detail
Action
Maximum twice-weekly watering
Hose-end sprinklers and automatic irrigation follow address schedule.
Set irrigation controller to correct days.
Time-of-day restriction
From April 1-October 31, watering is prohibited between 10 AM and 6 PM.
Run sprinklers before 10 AM or after 6 PM on allowed days.
Hand watering / drip / soaker hoses
Save Dallas Water FAQ says hand watering, soaker hoses and drip irrigation are allowed any day and any time.
Use for stressed plants without violating sprinkler schedule.
Rain/freeze sensors
Automatic sprinkler owners are required to have rain and freeze sensors.
Check the sensor before summer and winter.
Do not waste water
Do not allow runoff onto streets, sidewalks, driveways or drainage areas.
Shorten zones and repair broken sprinkler heads.
Save Dallas Water Watering FAQs Conservation Ordinance

Water Quality, Sources and Free Testing

Dallas water sources

Dallas obtains water from area reservoirs: Lake Ray Hubbard, Lake Lewisville, Lake Grapevine, Lake Ray Roberts, Lake Tawakoni and Lake Fork.

Treatment

DWU uses settling, filtering, disinfection, corrosion control, activated carbon, and fluoride. Dallas uses chloramine instead of chlorine alone.

Testing

DWU says it tests water 40,000 to 50,000 times every month. For water quality concerns, request more information or a free test through 3-1-1.

Quick answer: Dallas says its water meets or is better than state and federal standards and Texas has designated Dallas a “Superior Public Water System.” Use the current Drinking Water Quality Report for official annual results.

Water Quality Reports Water Quality Information Request Water Quality Test

Dallas City Hall Map for Water Payments

Use this map for in-person Dallas Water Utilities payment and customer-service lobby access at Dallas City Hall, 1500 Marilla Street.

75266-0025
Place
Address
Use for
Dallas City Hall
1500 Marilla Street, Dallas, TX 75201
Water customer service, payment cashier windows, leak adjustment drop-off.
Payment lobby
Second floor lobby, 2DS
In-person water bill payment and account help.
Director office listing
Room 4A North, 1500 Marilla Street
Administrative DWU listing, not fastest bill-pay route.
City Hall drop box
Driveway between Young Street and Canton Street
Check/money order drop. Do not use cash.
Mail payment
City of Dallas, P.O. Box 660025, Dallas, TX td>Check/money order drop. Do not use cash.
Bill payment by mail with bottom bill portion.

Dallas Water Utilities FAQ

What is the Dallas Water Utilities phone number?

Call Dallas Water Utilities Customer Service at 214-651-1441 for billing, account, DallasGo, payment plan, high bill, and service questions.

How do I pay my Dallas water bill online?

Use DallasGo QuickPay for one-time payment or the official DallasGo page to register/login. Have your account number ready and save the confirmation number.

What is DallasGo?

DallasGo is the City of Dallas online payment platform for Dallas Water Utilities and other city bills. In 2026, customers were directed to create a new DallasGo profile for upgraded account tools.

Is there a DallasGo convenience fee?

DWU states that a 3.15% convenience fee applies to one-time payments through DallasGo, automated phone payments, and debit/credit card payments. Free options include AutoPay with eCheck, mail, and in-person payments at Dallas City Hall.

Where can I pay Dallas Water Utilities in person?

Payments are accepted at Dallas City Hall, 1500 Marilla Street, second floor lobby cashier windows, 2DS, Monday-Friday from 8 AM to 5 PM.

Where do I mail my Dallas water bill payment?

Mail check or money order to City of Dallas, P.O. Box 660025, Dallas, TX 75266-0025. Include the bottom portion of the bill and do not mail cash.

Who do I call for a Dallas water emergency?

Call 3-1-1 from inside Dallas city limits. If calling from outside city limits, call 214-670-3111. Use this for main breaks, meter leaks, hydrant leaks, sewer overflows, and emergency water turn-off.

How do I request a Dallas Water Utilities payment plan?

Email dwupaymentplan@dallas.gov, call 214-651-1441, visit Dallas City Hall at 1500 Marilla Street, 2DS, or submit a request through DallasGo/311 when available.

Can Dallas Water Utilities adjust a high bill after a leak?

The City may provide a leak adjustment when a leak caused a substantial consumption increase. If approved, the adjustment is limited to a maximum of three months, one adjustment per 12 months, and requests should be submitted within 90 days of repair.

Why is my Dallas sewer bill higher than my water bill?

DWU explains that wastewater must be collected and cleaned before returning to the environment, and it can cost more to clean wastewater than to treat lake water for drinking.

What days can I water my lawn in Dallas?

Even-number addresses water Sundays and Thursdays. Odd-number addresses water Saturdays and Wednesdays. Properties with no address number water Sundays and Thursdays. From April 1 to October 31, sprinkler watering is prohibited between 10 AM and 6 PM.

Where does Dallas drinking water come from?

Dallas obtains water from area reservoirs including Lake Ray Hubbard, Lake Lewisville, Lake Grapevine, Lake Ray Roberts, Lake Tawakoni and Lake Fork. Dallas uses surface water, not groundwater wells.

30-Second Dallas Water Checklist

Paying online: use DallasGo QuickPay, confirm account number, check fee, save confirmation.

Login problem: start from the official DallasGo page, use new account number/activation details, email DallasGo@dallas.gov if stuck.

Billing help: call 214-651-1441 with account number, service address, bill date, payment proof, and exact question.

Emergency: call 311 inside Dallas or 214-670-3111 outside city limits.

High bill: check gallons, meter read, toilets, irrigation, leaks, winter-average sewer, then ask about leak adjustment.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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