Denton Water Utilities Desk: Pay, Log In, Call or Report Water Trouble
Use this guide when you need the official Denton utility bill portal, Customer Service phone number, account number lookup, start/stop service, Pay As You Go option, payment kiosk, water-main break number, clogged sewer-main number, 2026 water and wastewater rates, leak adjustment, watering schedule or water-quality report.
Start Here: Choose the Right Denton Utility Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Go to cityofdenton.com/paymybill and select Online Bill Pay and Account Portal. |
Utility account number, account holder details, payment method and email/password if registered. |
The official account portal link is on the City page; avoid payment links from search ads or callers. |
Need account number |
Use the “Need your account number?” self-service link from the City Customer Service page. |
Last four digits of the ID on file, such as SSN, driver license number or tax ID. |
Denton says account access requires verifying the last four digits of the ID on file. |
Pay by phone |
Call 940-349-8700. |
Utility account number, bank routing/account number, or Visa/MasterCard/Discover/debit card details. |
Texas Relay users can call 800-735-2989 and request connection to 940-349-8700. |
Pay in person |
Visit Customer Service at 601 E. Hickory St., Suite F. |
Bill, account number, payment method, ID if changing account or starting service. |
Walk-in lobby hours on the Payment Options page: Monday-Thursday 8 AM-5 PM and Friday 8 AM-Noon. |
Use kiosk |
Use the payment kiosk in the Customer Service entrance at 601 E. Hickory St. |
Account number and cash/check/card/debit payment. |
Kiosk is listed as available 24 hours a day, 7 days a week. |
Mail payment |
Mail to City of Denton, P.O. Box 660150, Dallas, TX 75266-0150. |
Detached payment stub, check/cashier’s check/money order, account number. |
Allow 7-10 days for processing; do not mail near cutoff. |
Report water main, sewer main, meter or hydrant issue |
Call Utility Dispatch at 940-349-7000. |
Exact address, cross street, issue type, time started, callback phone. |
Use for water main break, clogged or overflowing sewer main, leaking water meter or hydrant. |
Start, transfer or terminate service |
Use City online forms or call 940-349-8700. |
Full service address, required ID, lease/proof of purchase if requested, payment for outstanding City debts. |
You must choose Standard account or Pay As You Go account when connecting service. |
Scam warning: if someone calls or comes to your door demanding immediate payment, hang up or step away and verify through 940-349-8700 or cityofdenton.com/paymybill. The City has warned customers about payment scams and tells customers to verify balances through the official Customer Service line and secure account portal.
Official Denton Utility Billing Contact Box
Utilities Customer Service
Address:
601 E. Hickory St., Suite F
Denton, TX 76205
Phone: 940-349-8700
Email: customer.service@cityofdenton.com
Main service hours: Monday-Friday, 8 AM-5 PM
Urgent Utility Incident
Dispatch: 940-349-7000
Use this number for water main breaks, clogged/overflowing sewer mains, leaking water meters or hydrants, power outage or downed electric lines.
Water / Wastewater Contacts
Water administration: 940-349-7176
Wastewater inquiries: 940-349-7300
New/replacement meters: 940-349-8456
Contact route |
Use for |
Before contacting |
|---|---|---|
Billing, account portal, payment status, start/stop service, Pay As You Go, budget billing, late fee, disconnection, leak adjustment, utility assistance. | Account number, service address, ID verification, payment confirmation. | |
Urgent water, sewer, power or meter/hydrant incident requiring immediate attention. | Exact address, issue type, nearest cross street, callback number. | |
Non-emergency Denton 311 service requests and city-related questions. | Use 311 on mobile; landline callers can use 940-349-7311. | |
Water-related inquiries shown in rate materials. | Use Customer Service first for bill issues; use this for water department routing. | |
Wastewater-related inquiries shown in official materials. | For active sewer overflow or emergency, call 940-349-7000. | |
601 E. Hickory St., Suite F | In-person bill pay, account setup, forms, drop boxes and kiosk. | Bring photo ID and bill/account number. |
Bill Pay and Login: Online Portal, Phone, Kiosk, Drop Box and Remote Pay
Online account portal
Access through cityofdenton.com/paymybill and select the Online Bill Pay and Account Portal.
Phone payment
Call 940-349-8700 with account number and eCheck/card information.
24/7 kiosk
Kiosk at 601 E. Hickory St. accepts cash, check, credit card and debit card.
Remote pay centers
Fidelity Express, MoneyGram and Western Union locations may accept payments; fees and processing times vary.
Open the official City pay page
Go to cityofdenton.com/paymybill. In the Account Management area, choose the official Online Bill Pay and Account Portal link.
Verify the account
Use the utility account number on the bill. If you do not have it, use the City’s account-number lookup route and verify the last four digits of the ID on file.
Choose payment method
Use the portal, phone, kiosk, lobby, drop box, mail, Fidelity Express, MoneyGram or Western Union depending on how close you are to the due date or disconnection date.
Save proof before you close the screen
Save the confirmation number, payment method, date, time, amount and account number. If service is at risk, call 940-349-8700 after payment to confirm posting.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
Online Bill Pay and Account Portal | Linked from cityofdenton.com/paymybill under Account Management. | Normal monthly payment, checking balance and viewing bills. | Do not use a payment link from an unsolicited caller or door-to-door visitor. |
Phone payment | Call 940-349-8700. eCheck, Visa, MasterCard, Discover, ATM/debit cards are accepted. | Portal problem or need staff guidance. | Have account number and banking/card info ready. |
Mail | City of Denton, P.O. Box 660150, Dallas, TX 75266-0150. | Non-urgent check, cashier’s check or money order payments. | Allow 7-10 days; a $27 NSF charge is assessed if payment is rejected. |
Drive-up drop box | Corner of Hickory Street and Railroad Avenue, west of City Hall East. | Check/money order after hours. | Payments before 8 AM Monday-Friday process same business day; after 8 AM/weekends process next business day. |
Walk-up drop box | Next to main Customer Service entrance at City Hall East, Suite F. | Check/money order during or after business hours. | Processed same business day until close of business at 5 PM Monday-Friday. |
Walk-in lobby | 601 E. Hickory St., Suite F; cash, card, check, money order and cashier’s check accepted. | Complex account issue, payment proof, service setup or disconnection risk. | Payment Options page lists lobby as Monday-Thursday 8 AM-5 PM and Friday 8 AM-Noon. |
Kiosk | Payment kiosk in Customer Service entrance, available 24/7. | Cash/check/card/debit payment outside normal hours. | Keep the receipt until the account shows paid. |
Remote payment locations | Fidelity Express, MoneyGram and Western Union locations may accept payments. | Customers who need a nearby retail payment center. | Processing time and pay-center fees vary by location. |
Pay As You Go / MyUsage | Prepaid customers can add money online through MyUsage, by staff phone/in-person support, kiosk or MoneyGram. | Prepaid utility accounts. | Pay As You Go is not the same as a standard monthly account. |
Official payment links:
Due Date, Late Fee, Disconnection and Pay As You Go
Late fee
$20 late charge assessed on past-due balances on the fifth working day after the due date.
Overdue interest
Late fees include $20 plus 1% overdue interest.
Disconnection timing
Approximately 21 days after the due date if the bill remains unpaid.
Pay As You Go
Prepaid account option with no deposit and no fees, requiring at least $50 initial utility payment.
Situation |
City rule / detail |
Best action |
|---|---|---|
Bill due date passed | Late Payment Charge of $20 assessed on past due balances on the fifth working day following due date. | Pay immediately and call 940-349-8700 if payment will post after the due date. |
Interest | Late fees include $20 plus 1% Overdue Interest Fee. | Ask Customer Service for exact current payoff amount. |
Possible disconnect | If due date passes without payment, services are disconnected approximately 21 days after due date. | Pay before the disconnect window and keep confirmation proof. |
Account closure | Account will be closed 7 days after disconnection if services have not been restored. | Do not ignore a disconnected account; call about restore or closure. |
Standard account deposit | City uses soft credit check; maximum deposit is two months average billing for the service address. | Ask whether deposit is required before move-in. |
Pay As You Go account | No deposit/no fees prepaid option; requires complete address, ID, lease/proof of purchase if required, partial payment of outstanding City debts and at least $50 initial payment. | Use MyUsage tools to prevent automatic interruption. |
Critical Care program | Eligible residential accounts receive extra measures of contact before interruption, but still must pay and are not guaranteed uninterrupted service. | Apply early if a permanent resident depends on electric-powered medical device or climate control for a qualifying condition. |
Budget Billing | Eligible residential customers can pay the same amount each month based on projected usage. | Call 940-349-8700 for enrollment details. |
PLUS One / Powerful Connections | Donation and assistance programs can help eligible families or let donors give a bill credit. | Ask Customer Service about Utility Assistance Resources before disconnection. |
Cutoff-risk tip: if your account is already near disconnection, do not rely on mail, a retail pay center or a drop box alone. Use a fast method, save proof, and call 940-349-8700 to ask whether the payment has posted and whether service is still scheduled for interruption.
Start, Transfer or Terminate Denton Utility Service
Standard residential account
- Complete address where you want service.
- Required identification.
- Soft credit check may determine deposit.
- Lease or proof of purchase may be required.
- Outstanding debts with City of Denton must be paid first.
Pay As You Go prepaid account
- Complete service address.
- Required identification.
- Lease or proof of purchase may be required.
- Partial payment of outstanding City debts.
- Initial utility payment of at least $50.
Transfer / terminate
- Use City online transfer/terminate utilities form.
- Have current account details and new/old service address.
- Provide requested termination or transfer date.
- Give forwarding contact information.
- Keep confirmation until final bill is settled.
Service task |
Official route |
Micro-step |
|---|---|---|
Residential new service | Residential Service Application from City Customer Service page. | Prepare ID, address, lease/proof of purchase if requested, and deposit/payment information. |
Commercial new service | Commercial Service Application from City Customer Service page. | Prepare business/tax ID details and required utility documentation. |
Transfer or terminate | Residential Transfer or Terminate Utilities online form. | Use account number and final/transfer date; save confirmation. |
Phone support | Call 940-349-8700 Monday-Friday, 8 AM-5 PM. | Expect potential hold times and have ID/account information ready. |
In-person connection | 601 E. Hickory St., Suite F, during normal business hours. | Use when documents, identity or deposit need staff help. |
Fire hydrant meter | Use Fire Hydrant Meter Application. | For construction/special water use, not ordinary residential service. |
Update billing/contact/authorized party | Use City account-management update form. | Keep phone/email current so notices, outage updates and payment communications reach you. |
2026 Denton Water, Wastewater and Drainage Rates
The FY 2025-26 City of Denton rate book is effective for the fiscal year beginning October 1, 2025. The tables below focus on common residential water, wastewater and drainage lines; your full Denton utility bill may also include electric, solid waste and recycling.
3/4″ inside-city water base
$16.81 per bill for 2026.
Lowest residential water tier
$3.84 per 1,000 gallons for 0-5,000 gallons inside city.
Residential wastewater
$15.04 facility charge plus $5.19 per 1,000 gallons effluent inside city.
Drainage
Residential drainage is based on impervious surface square-foot ranges, not water gallons.
Residential water inside city, 2026 |
Amount |
Plain-English note |
|---|---|---|
3/4″ meter facility charge | $16.81 per bill | Common residential fixed water base charge. |
1″ meter facility charge | $21.85 per bill | Larger residential meter fixed charge. |
1.5″ meter facility charge | $28.57 per bill | Larger account/meter fixed charge. |
2″ meter facility charge | $36.13 per bill | Large residential meter fixed charge. |
0-5,000 gallons | $3.84 per 1,000 gallons | Lowest volume tier. |
5,001-7,000 gallons | $4.13 per 1,000 gallons | Second tier. |
7,001-15,000 gallons | $4.30 per 1,000 gallons | Moderate-use tier. |
15,001-30,000 gallons | $7.68 per 1,000 gallons | Irrigation/high-use tier impact begins to grow. |
30,001-50,000 gallons | $10.27 per 1,000 gallons | Very high use. |
Over 50,000 gallons | $12.77 per 1,000 gallons | Highest listed residential tier inside city. |
Residential water outside city, 2026 |
Amount |
Plain-English note |
|---|---|---|
3/4″ meter facility charge | $19.52 per bill | Outside-city residential fixed water charge. |
1″ meter facility charge | $25.36 per bill | Larger outside-city meter fixed charge. |
1.5″ meter facility charge | $33.21 per bill | Larger account/meter fixed charge. |
2″ meter facility charge | $41.96 per bill | Large outside-city meter fixed charge. |
0-5,000 gallons | $4.44 per 1,000 gallons | Lowest outside-city volume tier. |
5,001-7,000 gallons | $4.76 per 1,000 gallons | Second tier. |
7,001-15,000 gallons | $4.94 per 1,000 gallons | Moderate-use tier. |
15,001-30,000 gallons | $8.85 per 1,000 gallons | High-use tier. |
30,001-50,000 gallons | $11.80 per 1,000 gallons | Very high use. |
Over 50,000 gallons | $14.70 per 1,000 gallons | Highest listed outside-city residential tier. |
Wastewater and drainage, 2026 |
Amount |
How to read it |
|---|---|---|
Residential wastewater inside city with Denton water service | $15.04 facility charge + $5.19 per 1,000 gallons effluent | Wastewater bill line uses calculated effluent, not a separate sewer meter. |
Residential wastewater outside city with Denton water service | $17.44 facility charge + $6.02 per 1,000 gallons effluent | Outside-city wastewater is higher. |
Residential drainage 0-600 sq ft | $0.50 | Impervious surface category, not water consumption. |
Residential drainage 601-1,000 sq ft | $1.00 | Based on runoff characteristics. |
Residential drainage 1,001-2,000 sq ft | $3.35 | Common smaller-lot category. |
Residential drainage 2,001-3,000 sq ft | $5.45 | Midrange impervious surface category. |
Residential drainage 3,001-4,000 sq ft | $7.60 | Higher impervious surface category. |
Residential drainage 4,001-5,000 sq ft | $9.75 | Larger impervious surface category. |
Residential drainage 5,001-6,000 sq ft | $12.00 | Large impervious surface category. |
Residential drainage over 6,000 sq ft | $15.50 | Highest listed residential drainage tier. |
High Bill, Water Leak Adjustment or Meter Issue
Leak adjustment
Partial adjustment may reduce excess charges up to 100,000 gallons of excess usage.
Repair timing
Leaks should be repaired within one month of detection.
Application timing
Apply within 60 days after the repair was made.
Usage monitoring
Use the account portal, MyUsage tools or bill calculator links to understand usage and billing changes.
High-bill cause |
Fast check |
What to ask Denton |
|---|---|---|
Toilet leak | Use dye test; listen for refill cycles; check flapper and fill valve. | Does the usage pattern look like continuous flow? |
Irrigation schedule | Compare water use to twice-weekly watering days and run times. | Did I move into a higher water tier because of outdoor use? |
Service-line leak | Check damp soil between meter and house, crawlspace and outside spigots. | Is the leak on private plumbing or City-owned meter/service infrastructure? |
Leaking meter/hydrant | Look for water at meter box, hydrant or street. | Call 940-349-7000 if immediate attention is needed. |
Water softener/appliance | Check softener regeneration, water heater relief valve, washing machine and irrigation valves. | Can the City review meter data or usage history? |
Leak adjustment eligibility | Customer must have high bills due to failure of plumbed line or fixture. | Which repair proof or form details are needed? |
Application deadline | Leak adjustment request must be made within 60 days after repair. | Submit quickly after repair date. |
Usage vs bill-line issue | Utility bill may include water, wastewater, drainage, electric and solid waste. | Which line increased: water volume, wastewater, drainage, electric, trash or late fee? |
Water Main Break, Sewer Overflow, Meter Leak or Flooding
Immediate utility incident
Call: 940-349-7000
Use this number for water main breaks, clogged/overflowing sewer mains, leaking meters or hydrants and power-related utility incidents.
Flooding / drainage
Use Denton 311 at mobile 3-1-1 or landline 940-349-7311 for public-road flooding during rain; call 911 if it appears to be an emergency.
Outage updates
Water outage information may be posted through City social channels, automated phone calls and Alert Denton for large or long-lasting outages.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break | “Water is flowing at [address/cross street].” | Flow direction, pavement damage, water depth, time started, photos only if safe. |
Leaking meter | “Water is leaking from the meter box at [address].” | Meter location, amount of water, whether water reaches sidewalk/street. |
Leaking hydrant | “A hydrant is leaking at [location].” | Nearest address/cross street, visible damage, traffic risk. |
Clogged or overflowing sewer main | “A sewer main/manhole is overflowing at [location].” | Stop using water if backup worsens; keep people and pets away from wastewater. |
Private sewer backup | “Sewage is backing up at [fixture/location].” | All fixtures or one fixture? nearby manhole? neighbors affected? |
Public-road flooding | “Flooding is occurring on [road/location].” | Use Denton 311 unless there is immediate life/safety risk. |
Billing shutoff / nonpayment no water | Call Customer Service, not utility incident dispatch. | Use account number and payment confirmation. |
Watering Schedule, Drought Stages and Conservation Rules
Twice-weekly schedule
Denton uses a twice-weekly irrigation schedule as part of conservation planning.
Even/no address
Even-numbered or no-address locations water Sunday and Thursday under Stage 1 guidance.
Odd address
Odd-numbered addresses water Saturday and Wednesday under Stage 1 guidance.
Time window
Water between 6 PM and 10 AM; avoid summer evaporation by watering before 10 AM or after 6 PM.
Conservation item |
Official plan detail |
Practical action |
|---|---|---|
Stage 1 even/no address | Sunday and Thursday for addresses ending 0, 2, 4, 6, 8 or locations without addresses. | Set irrigation controller to assigned days. |
Stage 1 odd address | Saturday and Wednesday for addresses ending 1, 3, 5, 7 or 9. | Use the last digit of your street address. |
Allowed hours | Landscape watering schedule between 6 PM and 10 AM. | Avoid watering during heat of day. |
Stage 2 even/no address | Thursday only for even/no-address locations. | Expect stricter one-day schedule if Stage 2 is declared. |
Stage 2 odd address | Wednesday only for odd addresses. | Reduce irrigation run time. |
Foundations | Foundation watering may be allowed 10 PM-6 AM with soaker hose or hand-held hose with positive shutoff nozzle under plan language. | Use targeted foundation watering instead of lawn overspray. |
Vehicle washing | Use bucket/container or hand-held hose with positive shutoff valve; commercial car wash may be preferred. | Do not let water run continuously into the street. |
Paved surfaces | Plan prohibits hosing paved areas, buildings, windows or other surfaces under Stage 1 actions. | Use broom, blower or pressure-washing only when rules allow. |
Water waste | City FAQ/search snippets direct water-waste concerns to utility dispatch/Customer Service. | Report repeated water waste with address, date and time. |
Water Quality, Reports, Outages and Source Confidence
Latest reports archive
The City archive lists annual Water Quality Reports, including 2025 Water Quality Report Denton in English.
Outage notices
Water outage announcements may be provided through City social posts, automated calls and Alert Denton.
Questions
Use Customer Service for account issues and dispatch for urgent water/sewer incidents; use report archive for official quality data.
Water-quality topic |
Official context |
Best user action |
|---|---|---|
Annual report | City archive lists annual Denton Water Quality Reports. | Open the latest report before making drinking-water safety claims. |
2025 report | Archive shows 2025 Water Quality Report Denton in English. | Use it for contaminant tables, source details and compliance summary. |
Water outage | City says outage announcements/updates may appear through Twitter, Nextdoor, automated phone calls and Alert Denton. | Watch City communications after a local water outage. |
Water main break | Call 940-349-7000 for immediate utility incident. | Do not wait for social update if water is flooding the street. |
Boil-water or pressure concern | Follow direct City notices for affected addresses. | Use bottled/boiled water only when advisory instructs it; verify with City if unsure. |
Lead/copper or service-line concern | Use the current Water Quality Report and City/TCEQ water resources. | Ask City for property-specific guidance if your plumbing is older. |
Brown/cloudy water | May occur after line work, pressure change or flushing; it should be reported if persistent or tied to pressure loss. | Call 940-349-7000 if urgent or 940-349-8700 for account/non-urgent routing. |
Sewer odor/backup | Clogged or overflowing sewer main is an immediate utility incident. | Call 940-349-7000 and avoid using fixtures if backup worsens. |
Local Notes: Denton Water, Wastewater, Drainage, Electric and Trash
Local issue |
Why it matters |
Best next step |
|---|---|---|
Combined City utility bill | Denton Customer Service manages solid waste & recycling, water, wastewater and electric in most cases. | Separate water, wastewater, drainage, electric and trash lines before disputing the bill. |
Drainage fee | Drainage is based on impervious surface/runoff category, not the gallons you used. | Do not assume a drainage fee increase means a leak. |
Wastewater calculation | Denton rate materials explain wastewater uses winter average because there is no meter on the wastewater line. | Conserve December-February indoor use to help wastewater average. |
Pay As You Go | Prepaid account option uses MyUsage, has no deposit/no fees and requires initial payment. | Use alerts and app/site balance checks to avoid automated interruption. |
Power outage and water issue same day | Both urgent utility incidents can route to 940-349-7000. | Describe clearly whether issue is water, sewer, electric or multiple services. |
MoneyGram / Fidelity / Western Union | Remote pay-center processing times and fees vary. | Use official portal, phone or lobby if cutoff is close. |
Account privacy | Customer Service cannot disclose some account information without verification. | Have account holder and ID verification available. |
Utility assistance | PLUS One and assistance resources may help qualified households. | Ask before disconnection, not after account closure. |
Map: Denton Utilities Customer Service
Location / route |
Address or phone |
Use for |
|---|---|---|
Utilities Customer Service | 601 E. Hickory St., Suite F, Denton, TX 76205 | Billing, account setup, payment questions, in-person payment, deposit questions, forms, kiosk and drop box access. |
Payment mailing address | City of Denton, P.O. Box 660150, Dallas, TX 75266-0150 | Mailed personal check, cashier’s check or money order with payment stub. |
Drive-up drop box | Corner of Hickory Street and Railroad Avenue, west of City Hall East | Check/money order after hours; no cash. |
Walk-up drop box / kiosk | Customer Service entrance at City Hall East, Suite F | Drop box and 24/7 payment kiosk. |
Urgent utility incident | 940-349-7000 | Water main break, clogged/overflowing sewer main, leaking meter or hydrant. |
General City Hall reference | 215 E. McKinney St., Denton, TX 76201 | General City contact and Denton 311 context, not the primary utility payment counter. |
Denton Water Utilities FAQ
What is the Denton water utility billing phone number?
Call City of Denton Utilities Customer Service at 940-349-8700 for billing, payment, account portal help, start/stop service, deposits, Pay As You Go, budget billing, late fees, disconnection questions and leak-adjustment help.
Where do I pay my Denton water bill online?
Go to cityofdenton.com/paymybill and select the Online Bill Pay and Account Portal under Account Management. That City page is the safest starting point for online utility payments.
What number do I call for a water main break or sewer overflow?
Call 940-349-7000 for urgent utility incidents that need immediate attention, including a water main break, clogged or overflowing sewer main, leaking water meter or leaking hydrant.
Where is Denton Utilities Customer Service located?
Utilities Customer Service is at 601 E. Hickory St., Suite F, Denton, TX 76205. The City also lists payment drop boxes and a 24/7 kiosk at the City Hall East Customer Service area.
How can I pay my Denton utility bill by mail?
Mail personal checks, cashier’s checks or money orders to City of Denton, P.O. Box 660150, Dallas, TX 75266-0150. Include the payment stub and allow 7-10 days for processing.
How much is the Denton utility late fee?
Denton Account Services says a $20 late payment charge is assessed on past-due balances on the fifth working day after the due date. Late fees also include a 1% overdue interest fee.
How long before Denton disconnects utilities for nonpayment?
Denton Account Services says if the bill due date passes without payment, services are disconnected approximately 21 days after the due date. An account is closed 7 days after disconnection if services are not restored.
What are key 2026 Denton residential water rates?
For inside-city residential water, the 2026 3/4-inch meter facility charge is $16.81 per bill. Volume tiers are $3.84, $4.13, $4.30, $7.68, $10.27 and $12.77 per 1,000 gallons depending on usage tier.
Can Denton adjust a high water bill from a leak?
City of Denton water customers with high bills due to a leak may qualify for a partial adjustment of excess charges up to 100,000 gallons. Leaks should be repaired within one month of detection, and customers must apply within 60 days after repair.
When can I water my lawn in Denton?
Denton’s conservation plan uses a twice-weekly watering schedule. Under Stage 1 plan language, even-numbered or no-address locations water Sunday and Thursday; odd-numbered addresses water Saturday and Wednesday; watering should be between 6 PM and 10 AM.
30-Second Denton Water Checklist
Pay/Login: start at cityofdenton.com/paymybill → choose Online Bill Pay and Account Portal → verify account number → save confirmation.
Call: Customer Service 940-349-8700; urgent water/sewer/meter/hydrant incident 940-349-7000; Denton 311 mobile 3-1-1 or landline 940-349-7311.
Visit: 601 E. Hickory St., Suite F, Denton, TX 76205 for Customer Service, lobby payments, kiosk and drop boxes.
Mail: City of Denton, P.O. Box 660150, Dallas, TX 75266-0150; allow 7-10 days and never mail cash.
Avoid cutoff: late fee appears on the fifth working day after due date; disconnection can occur about 21 days after due date.
High bill: check water volume tier, wastewater, drainage, electric and trash lines separately; repair leaks quickly and apply within 60 days after repair if eligible.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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