Department Water and Power – Pay Bill, Contact & Services Guide

Start With the LADWP Task You Need

A LADWP search can mean several different things. A normal monthly payment, a power outage, a water leak, a shutoff concern and a payment arrangement do not use the same workflow.

How to Pay a LADWP Water and Power Bill Online

The safest way to pay a LADWP bill is to begin from the official LADWP website. Do not use a search ad or third-party bill-pay page when you need fast posting, payment proof, or account-specific help.

1. Open the official LADWP bill payment page.
   Start here: LADWP Bill & Payment.
2. Use the correct account details.
   Have your LADWP account number, service address, account holder name, balance and due date ready.
3. Check whether you are logged into the right account.
   This matters if you manage multiple addresses, rental properties, commercial accounts or recently moved.
4. Review the payment method and amount.
   Confirm the balance, payment amount and any posted notices before submitting.
5. Save the confirmation.
   Keep your receipt, confirmation number, payment email or screenshot until the payment appears on the account.

Report a LADWP Water or Power Outage

LADWP says water and/or power outages can be reported through its Report a Problem page, and customers can call 1-800-DIAL-DWP for outage help. For emergency or medical emergencies, call 911 first.

1. Check whether the issue is only your property.
   If nearby homes or streetlights are also affected, report it as a wider outage.
2. Use the official report page.
   Open LADWP Report a Problem.
3. For power outages, check the outage map.
   Use the official LADWP Power Outage Map.
4. Give exact location details.
   Include address, cross street, neighborhood, visible damage and whether anyone is in danger.
5. Stay safe.
   Stay away from downed wires, flooding near electrical equipment, sparking equipment and unsafe water conditions.

Need More Time? LADWP Payment Arrangements, Extensions and Level Pay

LADWP has several options for customers who need bill payment help. Payment arrangements, payment extensions and Level Pay are different tools, so choose based on your situation.

1. Check your total balance.
   Review the full account balance, current bill and past-due amount.
2. Call LADWP before the account becomes urgent.
   Use 1-800-DIAL-DWP and ask which payment help option fits your account.
3. Ask if you qualify for a discount program.
   Discount status may affect the length of payment arrangement available.
4. Write down the terms.
   Keep payment dates, amounts, first due date, and what happens if you miss a payment.
5. Keep paying new bills.
   Ask whether current charges must still be paid while the arrangement covers old balances.

Start or Stop LADWP Service When Moving

If you are moving into Los Angeles, leaving a property, opening a business, or closing an account, handle LADWP service before the move date. Water and power service changes should not wait until the last evening before move-in.

High LADWP Bill Checklist: Water, Power, Seasonal Usage and Account Issues

A LADWP bill combines water and power, so a high bill may not be caused by water use alone. Check electric usage, seasonal air conditioning, water leaks, billing period length and payment history before assuming the bill is wrong.

Have this ready before contacting LADWP

• Current bill and previous bill.
• LADWP account number and service address.
• Payment confirmation if a recent payment may be missing.
• Dates when usage changed.
• Notes about air conditioning, EV charging, guests, pool pump, irrigation or appliance changes.
• Leak repair receipts, plumber invoice or photos if water use increased.

LADWP Assistance Programs and Extra Help

If the bill is hard to pay, do not wait until the account is in deeper trouble. LADWP has assistance and payment support pages, and LADWP also points customers to 211 LA for additional help.

Official LADWP Links and Contact Paths

Use these official LADWP resources for payments, outages, service changes, assistance, business customers and account support.

Map: LADWP Headquarters Reference

LADWP’s headquarters is commonly associated with 111 N Hope Street, Los Angeles, CA 90012. Use official LADWP customer service center pages before visiting because payment and support services may be handled at specific customer service centers.

LADWP Department Water and Power FAQs

Editorial Review and Disclaimer

This article was rewritten because the existing page used incorrect New York City water department details. The corrected article is based on the Los Angeles Department of Water and Power, commonly known as LADWP, and uses official LADWP pages for bill payment, customer service, report-a-problem, outages, start/stop service, payment arrangements, extensions, Level Pay and assistance.

WaterBillGuide.us is not LADWP and does not process payments, access accounts, dispatch outage crews, restore service, approve payment arrangements or make billing decisions. For account-specific help, contact LADWP directly through the official links and phone numbers above.

Official resources checked include LADWP Home, Bill & Payment, Report a Problem, Power Outage Map, Payment Options for Residential Customers, Assistance Programs, Start Service and Stop Service pages.