Department of Water and Power Telephone Number – Phone Number, Hours & Contact Info

Which LADWP Number or Page Should You Use?

LADWP uses one main customer contact number for many tasks, but your next step depends on whether you need routine account help, an outage report, a payment arrangement, a commercial question or an in-person visit.

LADWP Telephone Numbers at a Glance

Use this table to avoid calling the wrong number. The appointment number is only for Customer Service Center appointments, not for specific account questions.

Call LADWP for Billing, Payment or Account Questions

For specific LADWP account questions, use the main Customer Contact Center number: 1-800-342-5397. Have your account number, service address, phone number and recent payment details ready before calling.

1. Check your bill first.
   Find your account number, balance, due date and service address before calling.
2. Call the main LADWP number.
   Use 1-800-DIAL-DWP for account-specific help.
3. Explain the exact issue.
   Say whether you need payment posting help, bill explanation, service start/stop support, payment arrangement help or an outage report.
4. Write down the result.
   Keep the date, time, representative instructions, confirmation number and any follow-up deadline.
5. Use the online account page if you can.
   For routine tasks, log in to LADWP online account tools from the official website.

Report an LADWP Power Outage by Phone or Online

LADWP says power outages can be reported by calling 1-800-DIAL-DWP. The power outage page says callers can use self-service options for expedited service or speak with a representative available 24/7 for outage calls.

1. Check whether nearby homes are also out.
   This helps separate a property-only issue from a wider outage.
2. Call 1-800-DIAL-DWP.
   Use 1-800-342-5397 and follow the outage reporting prompts.
3. Give the service address or location.
   Share the exact address, cross street, building information or outage location.
4. Use the LADWP outage map.
   Check updates on the official LADWP Power Outage Map.
5. Do not touch wires or damaged equipment.
   Keep people and pets away from downed lines or unsafe electrical conditions.

Water or Power Emergency: When to Call LADWP Immediately

LADWP’s main customer number is also used for emergency and outage calls. Do not wait for regular business hours when a problem could damage property or create a safety risk.

Call LADWP for Payment Arrangements, Extensions and Level Pay

If you need more time to pay, LADWP’s residential bill payment options page says customers can call 1-800-DIAL-DWP or visit a Customer Service Center for payment arrangements. LADWP also lists payment extensions and Level Pay as account options.

1. Do not wait until the account becomes urgent.
   Call before the due date or before service risk grows.
2. Ask about payment arrangement options.
   Use clear words like “payment arrangement,” “payment extension,” “Level Pay” or “bill assistance.”
3. Ask what must be paid today.
   Confirm whether you need a partial payment, full past-due payment or account enrollment.
4. Confirm how future bills are handled.
   Ask whether you must pay current monthly bills separately while paying down the old balance.
5. Write down the agreement.
   Keep confirmation details, plan terms and due dates.

LADWP Customer Service Centers and In-Person Help

LADWP Customer Service Centers can help with many in-person customer service tasks. LADWP says appointments are not required, but customers can make an appointment to visit a center by calling 1-888-999-0477.

LADWP Phone Scam Safety: What to Do Before Paying a Caller

Utility scams often use pressure, fear and fake shutoff threats. A caller may claim your water or power will be disconnected immediately unless you pay through a suspicious method. Do not panic and do not give payment details to a caller you cannot verify.

Official LADWP Links for Phone, Billing and Service Help

Use these official LADWP resources instead of relying on copied phone numbers from random websites.

Department of Water and Power Telephone Number FAQs

Editorial Review and Independent Guide Disclaimer

This article was rewritten because the old page used placeholder text and unrelated NYC water department details. This replacement focuses on the Los Angeles Department of Water and Power telephone number, official contact options, outage reporting, billing support and scam-safety guidance.

WaterBillGuide.us is not LADWP. We do not process payments, access LADWP accounts, dispatch emergency crews, approve payment arrangements or represent the Los Angeles Department of Water and Power. For account-specific help, call LADWP directly or use the official LADWP website.

Official resources checked include LADWP Report a Problem, Bill & Payment, Stop Service contact details, Customer Service Centers, Power Outages, Power Outage Map, Bill Payment Options for Residential Customers and the City of Los Angeles department directory.