Department of Power and Water – Pay Bill, Contact & Services Guide

by
Department of Power and Water Guide

Looking for the Department of Power and Water? Use the Correct LADWP Payment and Service Links

In Los Angeles, most searches for “Department of Power and Water” point to LADWP, the Los Angeles Department of Water and Power. The old version of this page used New York water links, so it could send users to the wrong city and the wrong payment system.

This guide helps you choose the right LADWP action: pay a bill, report a water or power outage, start or stop service, ask for a payment arrangement, visit a service center, or avoid fake bill-payment phone numbers.

Pay LADWP Bill Call LADWP Report Outage Start / Stop Service
Important correction: This post previously used NYC water department details. For this topic and slug, the correct user intent is LADWP / Los Angeles Department of Water and Power, not NYC DEP.
Main LADWP line 1-800-342-5397 1-800-DIAL-DWP for customer service and outages.
Pay by phone 1-877-697-2939 1-877-MYPAYDWP for automated payment.
Commercial support 1-800-499-8840 Commercial Resource Center.
TDD support 1-800-432-7397 1-800-HEAR-DWP.

Use the Right LADWP Option Based on Your Problem

LADWP handles water and power together, but not every issue should go through the same page. Paying a bill, reporting an outage and requesting a payment arrangement are different tasks.

I need to pay Use the official bill payment page or 1-877-MYPAYDWP. Pay bill steps
I have an outage Use 1-800-DIAL-DWP or the official outage resources. Outage help
I need more time to pay Ask about payment arrangements, extensions or Level Pay. Payment help
I am moving Start or stop water and/or power service through LADWP. Moving steps
I want in-person help Find a LADWP Customer Service Center near you. Service centers
I found a strange phone number Verify it before calling or paying. Scam check

How to Pay a LADWP Water and Power Bill

Use LADWP’s official bill payment resources when paying a Los Angeles water and power bill. Do not use a phone number or payment page from an unrelated event listing, ad, social post or directory page.

  1. Open the official LADWP bill payment page.
    Start here: LADWP Bill & Payment.
  2. Choose online, phone or in-person payment.
    LADWP lists several payment options. Use the one that fits your situation and account status.
  3. For phone payment, use the official number.
    Call 1-877-MYPAYDWP / 1-877-697-2939.
  4. Prepare account details.
    Have your LADWP account number, 4-digit access code if required, and payment method ready.
  5. Save confirmation.
    Keep your confirmation number, receipt or screenshot until the payment appears on your LADWP account.
Past-due caution: If you received a shutoff warning or urgent notice, do not rely only on a random online payment page. Call LADWP directly at 1-800-DIAL-DWP and confirm what action protects your account.

Report a LADWP Water or Power Outage

For outages, downed wires, water service disruption or urgent service trouble, use the official LADWP outage route. Billing pages are not the right place to report an active service problem.

24/7 outage and emergency number: Call 1-800-DIAL-DWP / 1-800-342-5397.
  1. Call the outage number or open LADWP outages.
    Use the official outage page: LADWP Outages.
  2. Give the exact location.
    Provide the service address, cross streets, apartment/unit number, visible pole number if any and nearby landmarks.
  3. Use self-service if available.
    LADWP says power outages can be reported using self-service options.
  4. Stay away from hazards.
    Do not touch downed wires, flooded areas, damaged equipment or water near electrical hazards.
  5. Keep report details.
    Save any report or confirmation number for follow-up.

Payment Arrangements, Payment Extensions and Level Pay

If you cannot pay the full balance, LADWP has payment-help options that may be better than waiting until the account becomes urgent. The main customer service number is the safest place to ask which option fits your account.

Need
Official LADWP action
Practical note
Payment arrangement
Call 1-800-DIAL-DWP or visit a Customer Service Center.
LADWP says eligible residential arrangements may have no down payment, no interest and no fees.
Payment extension
Log in, call LADWP or visit a Customer Service Center.
Useful when you need a short extra period to pay the balance in full.
Level Pay
Ask LADWP about Level Pay eligibility.
Can make monthly bills more predictable when seasonal electric use changes.
Commercial payment help
Call 1-800-499-8840 or the main LADWP line.
Commercial customers may have different arrangement limits and documentation needs.
Best timing: Call before the due date or before a shutoff problem starts. Early contact gives you more choices.

Start, Add or Stop LADWP Service When Moving

Moving in Los Angeles often means you need both water and power service handled together. Use LADWP’s official start/add service and stop service resources instead of a generic utility directory.

Start or Add Service

Use this when moving into a new LADWP service address or adding service.

Open start service
Stop Service

Use this when moving out or ending responsibility for an address.

Open stop service

Prepare these details before starting or stopping service

  • Service address and unit number.
  • Move-in or move-out date.
  • Current LADWP account number if you have one.
  • Legal name, phone number and email.
  • Mailing address for final bill or account notices.
  • Business details if this is a commercial account.

LADWP Customer Service Centers

If you need in-person help, LADWP has Customer Service Centers. Check the official center page first because hours, services and accepted payment options can vary by location.

Appointment note: LADWP lists 1-888-999-0477 for booking an appointment to visit a customer service office. Account-specific questions still go to 1-800-DIAL-DWP.
Find a Service Center

Official LADWP location finder for Customer Service Centers.

Find centers
Make an Appointment

Use this only for appointment booking, not billing questions.

Call 1-888-999-0477
Mailing warning: LADWP says mail payments or correspondence should not be mailed to Customer Service Center street addresses. Use official mailing instructions from LADWP.

Scam Check: Avoid Fake Department of Power and Water Phone Numbers

Utility keywords attract fake “official payment” pages. Be careful with any page that claims a special direct bill-pay line, guaranteed same-day posting or “zero hold” service but is not on LADWP.com.

Use only official LADWP numbers: Customer service and outages use 1-800-342-5397. Phone payment uses 1-877-697-2939. Verify anything else on LADWP.com before calling.
  • Do not pay through phone numbers found on event listings, forums, social posts or unrelated directories.
  • Do not pay LADWP bills with gift cards, crypto, wire transfers or payment apps requested by a caller.
  • If someone threatens immediate shutoff, hang up and call LADWP directly from the official number.
  • Save suspicious phone numbers, screenshots, voicemails or text messages.
  • Use LADWP’s report-a-problem resources for scams, fraud, water waste or utility theft concerns.

Official LADWP Links and Resources

Use these official resources instead of search-result shortcuts when paying, calling, reporting problems or moving service.

LADWP Official Website

Main website for Los Angeles Department of Water and Power.

Open LADWP
Bill & Payment

Payment options, phone payment, automatic payment, paperless billing and payment methods.

Open bill payment
Report a Problem

Water or power outage, water waste, scams, utility theft and other service problems.

Report a problem
Outages

Power outage map, water outage map and 24/7 outage contact information.

Open outages
Start or Add Service

Start LADWP water and/or power service at a new address.

Start service
Stop Service

Stop service when moving out or ending responsibility for an address.

Stop service
Payment Options for Residential Customers

Payment arrangements, extensions, Level Pay and assistance options.

Open payment help
Customer Service Centers

Find in-person LADWP service centers and location details.

Find centers

Department of Power and Water FAQs

Is Department of Power and Water the same as LADWP?

In Los Angeles, most users mean LADWP, the Los Angeles Department of Water and Power. LADWP provides water and electric utility service for Los Angeles customers.

What is the official LADWP customer service phone number?

Call 1-800-DIAL-DWP, which is 1-800-342-5397.

What is the LADWP bill pay phone number?

Call 1-877-MYPAYDWP, which is 1-877-697-2939.

How do I report a LADWP outage?

Call 1-800-DIAL-DWP or use LADWP’s official outage resources. LADWP lists this contact as available 24/7 for emergency and outage calls.

How do I start LADWP service?

Use the official Start or Add Service page on LADWP.com, or call 1-800-DIAL-DWP if you need help with the request.

How do I stop LADWP service?

Use the official Stop Service page on LADWP.com when moving out or ending responsibility for an address.

Can LADWP give me a payment arrangement?

LADWP says eligible residential customers can request payment arrangements by calling 1-800-DIAL-DWP or visiting a Customer Service Center.

What is the LADWP TDD number?

LADWP lists 1-800-HEAR-DWP / 1-800-432-7397 for hearing or speech impaired customers.

What is the LADWP commercial support number?

Commercial customers can call 1-800-499-8840.

Is WaterBillGuide.us the official LADWP website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access LADWP accounts, report outages, restore service, approve payment plans or represent LADWP.

Best Next Step for LADWP Customers

If you only need to pay, use LADWP’s official bill payment page or 1-877-MYPAYDWP. If you have an outage, service problem, payment hardship, start/stop service question or suspicious call, use 1-800-DIAL-DWP or the official LADWP resources listed above.

Pay Bill Call LADWP Outage Help Start Service

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten because the previous page used incorrect New York water department information. This version focuses on LADWP, the Los Angeles Department of Water and Power, and uses official LADWP bill payment, outage, start/stop service, customer service center and payment-help resources.

WaterBillGuide.us is not LADWP. We do not process payments, access utility accounts, report outages, restore water or power, approve arrangements or represent Los Angeles Department of Water and Power. For account-specific help, use official LADWP contact channels.

Official resources checked include LADWP Bill & Payment, Report a Problem, Outages, Start or Add Service, Stop Service, Payment Options for Residential Customers and Customer Service Centers pages.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.