Fort Lauderdale Water Utility 2026: Bill Pay, Login & Phone

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Fort Lauderdale Utility Billing • water bill pay • login • phone • 2026 owner account rule

Fort Lauderdale Water Utility Help Desk for Bills, Login, Service and Emergencies

Use this guide when you need to pay a City of Fort Lauderdale utility bill, log in to Customer Self Service, call the correct office, start service as a property owner, report a water or sewer emergency, check a high bill, request pool sewer credit, or understand fees before a payment deadline.

Pay / Log In Call Utility Billing Emergency / Repairs Start Service

Quick Answer: Pick the Correct Fort Lauderdale Utility Route

Billing phone954-828-5150
24-hour repairs954-828-8000
Billing office700 NW 19th Ave
Searcher intent
Best official action
Prepare first
Do not miss
Pay online or log in
Open Customer Self Service
Account number, PIN if activating access, service address, payment method.
Portal supports one-time payment, account activation, login, account history, profile changes and PIN retrieval.
Pay by phone
Call 954-828-5150 and select option 1.
Account number, payment method, confirmation note space.
Phone banking/card payments post immediately according to the City FAQ.
Billing customer service
954-828-5150
Bill copy, account number, service address, notice, payment proof, meter question.
Utility Billing Account Representatives are listed Monday-Friday, 8 AM-5 PM.
Water leak, hydrant leak, meter leak or emergency repair
954-828-8000 or FixIt FTL.
Exact address, cross street, leak source, photos if safe, traffic/property risk.
The City lists this as the 24-hour Customer/Neighbor Service Center route for water and wastewater service repairs.
Start new utility service
Establish New Utility Service
Owner documents, photo ID, Social Security/Federal ID, deposit, signed application.
Starting March 1, 2026, only property owners can establish new utility billing accounts.
Service disconnected for non-payment
Pay entire delinquent balance plus restoration fees, then call billing.
Full past-due amount, $44 delinquent restoration fee estimate, confirmation number.
FAQ says service is restored within one business day after full past-due balance plus $44 fee is received.
High bill or leak question
Call billing and check private-side leaks first.
Meter reading, usage history, toilet/faucet/irrigation checks, plumber proof if repaired.
The City says its property stops at the meter; pipework from the meter to the home is the homeowner’s responsibility.
Pool filling sewer credit
Use pool sewer credit form or call 954-828-5150.
Account number, pool fill date, usage/bill, proof if requested.
All charges must be paid to receive a sewer credit.

2026 rule that matters: accounts established after March 1, 2026 are limited to property owners. Current tenant accounts remain unchanged unless service is disconnected; if disconnected, the City says service can only be reestablished by the property owner.

Official Phone Numbers, Office, Email and Service Routing

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Utility Billing & Collections

Development Services Department
700 N.W. 19th Avenue
Fort Lauderdale, FL 33311

Phone: 954-828-5150
Fax: 954-828-5880
Email: UtilityBilling@fortlauderdale.gov

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24-Hour Neighbor Service

Phone: 954-828-8000

Use for water leaks, damaged/leaking hydrants, meter leaks, sewer repair issues, clogged storm drains, flooding, or other city service requests.

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Utility Services Context

The City provides drinking water, wastewater collection/treatment, stormwater and related utility services. Utility Billing may also include sewer, sanitation, stormwater or related municipal charges.

Need
Official route
Use for
Billing, deposits, account help
954-828-5150
Balance, due date, deposit by address, customer account, payment posting, reconnect, pool sewer credit.
Pay by phone
954-828-5150, option 1
Automated phone payment by bank/card method.
Email documents
UtilityBilling@fortlauderdale.gov
Utility Service Application, account documents, account follow-up.
Submit application by fax
954-828-5880
New service application package and supporting documents.
Water/wastewater repair report
954-828-8000
Water leaks, damaged hydrants, meter leaks, emergency repairs.
Sewer/stormwater concern
FixIt FTL, lauderserv@fortlauderdale.gov, or 954-828-8000
Clogged storm drains, sinkholes around drains, missing/damaged grates, sewer/stormwater service request.
Irrigation meter permit
Development Services Permitting, 954-828-6520
Irrigation tap permit before paying tapping charges.
General City Customer Service
954-828-8000
Citywide customer service routing and FixIt FTL support.

Official contact links:

Utility Billing & Collections Public Works FixIt FTL

Pay, Log In, One-Time Payment, Auto Pay or E-Billing

Online portal

Use Customer Self Service to pay, activate secure account access, check account history, retrieve PIN, change profile or billing address, and manage payment services.

Phone payment

Call 954-828-5150 and select option 1. The City FAQ says phone payments post immediately when using banking or card method.

Card fee

Credit/debit card payments have a third-party merchant fee ranging from $1.95 to 2.95% of the payment.

No fee route

Recurring ACH and one-time EFT are listed as not charged the merchant transaction fee.

Payment method
Official detail
Best for
What to save/check
Online Customer Self Service
utilitybilling.fortlauderdale.gov
One-time payment, login, account history, account activation, PIN retrieval, automatic billing setup.
Confirmation number, account number, amount, date/time, payment method.
Pay by phone
Call 954-828-5150, option 1.
Fast phone payment with card/bank method.
Phone confirmation and whether payment protects service today.
Automatic Bill Payment
Sign in to online account and follow automatic payment instructions.
Customers who want monthly bank/card auto draft.
Confirm active status before assuming the next bill will draft.
E-billing
Set up or log into Customer Self Service with account number and request e-billing.
Paperless notices and online bill viewing.
Add utilitybilling@fortlauderdale.gov to safe sender list.
Lobby kiosk
Development Services Department lobby, 700 N.W. 19th Avenue, available 8 AM-4 PM Monday-Friday.
In-person kiosk payment during business hours.
Bring account number and payment method.
In person
Utility Billing & Collections at 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311.
Payment plus staff help, account service, deposits or forms.
Bring ID, bill, notice, account number and required documents.
Mail
Use the return envelope included with monthly invoice.
Normal bills with enough time before due date.
Do not use mail for urgent disconnect/reconnect situations.
Credit/debit card
Merchant fee ranges from $1.95 to 2.95%; City says it does not receive any portion of the fee.
Fast online/phone/card payment.
Fee is separate from the utility balance.
Payment posting script: “I paid account [account number] for [service address] on [date/time] by [online/phone/kiosk/in person/mail]. Confirmation number is [number]. Has it posted, and does anything still need to be paid to avoid service interruption?”

Official payment links:

Customer Self Service Login Easy Payment Options E-Billing FAQ

Start New Utility Service: 2026 Owner-Only Rule

Major 2026 change

Starting March 1, 2026, only property owners can establish new utility billing accounts in Fort Lauderdale. Tenant accounts already active remain unchanged unless service is disconnected.

How to apply

Complete the Utility Service Application and Agreement, then submit by email, fax, U.S. mail, or in person at 700 N.W. 19th Avenue.

Processing time

The City says to allow three to five business days from the time a mail, fax or email request is received for processing.

Applicant / situation
Requirement
Practical next step
Property owner opening service
Signed Utility Service Application and Agreement, government-issued photo ID, applicant SSN, settlement statement or warranty deed if owner data is not already shown with Broward County Property Appraiser, applicable deposit.
Prepare documents before sending application to avoid delays.
Tenant after March 1, 2026
Tenants cannot establish new accounts after the new ordinance date; tenants can receive bills “in care of” the property owner after owner account is established.
Coordinate with owner/landlord before move-in or reconnection.
Current tenant account before rule
Current tenant accounts remain unchanged unless service is disconnected.
Avoid disconnection; once disconnected, only property owner can reestablish.
Authorized person applying for owner
Utility Billing may review exception; requires applicant ID copy, notarized authorization letter with applicant info and authorization statement, owner documents and deposit.
Call 954-828-5150 before sending documents.
Property manager
Utility accounts will not be placed in property manager/property management company name. Bills can be sent in care of property manager with proper management agreement.
Put account in owner name and submit management agreement for mailing care-of setup.
Deposit by address
Deposit depends on meter size and services provided, such as sewer and sanitation.
Call 954-828-5150 for deposit amount for the exact service address.

Submit service application to: UtilityBilling@fortlauderdale.gov, fax 954-828-5880, or Development Services Department, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311, Monday-Friday 8 AM-4 PM for application submission.

Establish New Utility Service 2026 Owner Account Notice Email Utility Billing

Late Bill, Deposit, Reconnect and Non-Payment Fees

Due date

After deposits are paid, subsequent bills are due within 25 days of the billing date.

Late penalty

A 1% per month late-payment penalty is assessed on outstanding balances.

Reconnect

FAQ explains a $44 total delinquent restoration fee: $22 turn-off + $22 turn-on, including 10% utility tax.

Restoration timing

Service is restored within one business day after full past-due balance plus $44 delinquent fee is received.

Fee / rule
Official amount or rule
What it means
Connect/disconnect service
$10 each meter.
Applies to standard connect/disconnect service fee.
Set meter
$35; current account holder must pay with cash, cashier’s check, or money order.
Ask billing whether it applies before visiting.
Meter test
$16 first test; $70 second test if done within 12 months of first test.
Useful before requesting meter accuracy testing.
Non-payment turn-off
$20 turn-off per meter plus utility tax; FAQ explains $22 with tax.
Part of the $44 delinquent fee example.
Non-payment turn-on
$20 turn-on per meter plus utility tax; FAQ explains $22 with tax.
Part of restoration cost after disconnection.
Unauthorized water connection or meter
$150 with anti-theft device installed; $360 if cut at main.
Never reconnect yourself after shutoff.
Returned check up to $50
$25.
Failed payment can add fees and threaten service.
Returned check over $50 up to $300
$30.
Check payment must clear.
Returned check over $300
$40 or 5% of check amount, whichever is greater.
Large failed payments can create major fees.
Deposit refund for owners
Refund after 12 consecutive months of on-time payments.
Owner accounts can earn deposit refund sooner than tenants/managers.
Deposit refund for tenants/managers
Refund after 24 consecutive months of on-time payments.
Current tenant accounts should avoid late payments/disconnection.
Reconnect script: “My service is disconnected / at risk for account [account number]. I can pay [amount] today. What exact balance, delinquent fee, and payment method are required for restoration, and when will service be turned back on?”

High Bill, Sewer Charges, Leak Checks and Pool Sewer Credit

Most common high-bill causes

The City lists running/leaking toilet, leaking faucets, houseguests, and irrigation problems such as cracked line, popped sprinkler head, high settings or new sod.

City leak boundary

The City says it does not check homeowner property for leaks. Its property stops at the meter; pipework from meter to home is the homeowner’s responsibility.

Pool credit

You may be eligible for sewer portion credit when filling a pool, but all charges must be paid to receive the sewer credit.

Problem
What to check
Best next step
Running toilet
Listen for refilling/hissing and run a dye test.
Repair flapper/fill valve before disputing usage.
Leaking faucets
Check sinks, tubs, exterior hose bibs and showerheads.
Document repair date and parts/plumber invoice.
Irrigation spike
Look for cracked line, broken head, popped head, new sod schedule, timer settings and wet areas.
Shut off irrigation until repaired if usage is climbing.
Houseguests / seasonal use
Compare usage with exact billing cycle length and household occupancy.
The City bills monthly, generally 28-32 days per cycle.
Sewer charge looks high
Sewer rates depend on amount of water consumed.
Lower water usage or correct leaks to reduce sewer portion on future bills.
Meter accuracy concern
Ask before requesting a test because fees can apply.
First meter test fee is listed as $16; second within 12 months is $70.
Pool filling
Ask for pool sewer credit form or download it from the FAQ page.
All charges must be paid to receive sewer credit.
Need separate irrigation meter
First determine service-line size, then get irrigation tap permit through Permitting at 700 NW 19th Ave; call 954-828-6520 for permitting questions.
After permit, pay tapping charges at Utility Billing and allow 6-8 weeks for completion.
High-bill script: “My bill increased from [old amount/usage] to [new amount/usage]. I checked toilets, faucets, irrigation, new sod and cycle length. I also understand the City side stops at the meter. Can you review the account and tell me whether a pool sewer credit, meter test, or billing review applies?”
Utility Billing FAQ How to Read Your Meter Call Billing

Report Water, Sewer, Stormwater or Hydrant Problems

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24-Hour Neighbor Service

954-828-8000

Use for water leaks, damaged/leaking hydrants, meter leaks, water main breaks, sewer concerns and emergency repair routing.

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FixIt FTL

Use the online portal or app for non-emergency service requests and issue tracking.

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Stormwater

Report flooding, clogged City-owned storm drains, illegal dumping into the stormwater system, damaged grates or sinkholes near drains.

Problem
What to say
Have ready
Water main break
“Water is running/bubbling at [exact location].”
Nearest address, cross street, flow direction, pavement/traffic hazard, photos if safe.
Damaged or leaking hydrant
“A hydrant is leaking/damaged at [location].”
Street, landmark, traffic impact, water volume.
Meter leak
“There is a leak at the meter box for [address].”
Meter location, active flow, flooding risk.
Sewer backup
“Wastewater is backing up at [fixture/location].”
Home/business address, fixture affected, when started, whether neighbors are affected.
Clogged storm drain
“Storm drain is clogged/flooding at [location].”
Intersection, standing water depth, traffic/pedestrian hazard.
Sinkhole around drain
“Possible sinkhole near drain at [location].”
Size, nearby traffic lane/sidewalk, water/sewer odor, photos if safe.
After 3 AM-6 AM call center routing
Leave monitored water/sewer voicemail if menu routes you there.
Give phone number, exact location and emergency details clearly.

Safety: call 911 for life-safety emergencies. Avoid contact with wastewater, stay away from unstable pavement or flowing street water, and do not open meter boxes or utility structures yourself.

Water & Wastewater Services / Repairs FixIt FTL Stormwater Operations

2026 Rates, Water Quality, Assistance and Alerts

2025-2026 rate schedule

The City links a 2025-2026 Rate Schedule and says water/wastewater rate increases support the Prospect Lake Clean Water Center and infrastructure needs.

Assistance

The Municipal Services Affordability Program helps financially burdened households pay water, sewer and sanitation services, with approved assistance paid directly to the utility billing account.

Alert FTL

Alert FTL uses Utility Billing records, GIS layers and manual registrations. Cell-phone-only households should manually register to receive emergency alerts.

Topic
Official detail
What user should do
FY 2026 utility rates
City rate page links the 2025-2026 Rate Schedule and notes a 9% increase for FY26 in water/wastewater rate increase explanation.
Use rate PDF and actual bill line items before estimating total.
Why rates rose
City cites construction of a state-of-the-art water treatment facility, capital project debt issuance, operational costs and rate sustainability.
Separate rate increase from leak/usage increase when reviewing a high bill.
Water quality report
City’s 2025 Water Quality Report includes source, supply, treatment process and contents of drinking water.
Use official report for water quality claims.
MSA assistance
Municipal Services Affordability Program helps eligible households with water, sewer and sanitation services.
Check income eligibility and gather utility bill/income documents.
Alert FTL
Emergency notification database uses utility billing records but cell-phone-only residents should manually register.
Register cell phone and verify address if you rely on mobile-only service.
Storm preparation
City directs residents to report water main breaks, leaks, clogged storm drains or illegal dumping by calling 954-828-8000.
Save the number before hurricane season or heavy rain events.
New Utility Rates Rate Increases Explained Water Quality Report Need Help Paying Utilities? Alert FTL

Map: Utility Billing & Collections Office

Location / route
Address / phone
Use for
Utility Billing & Collections
700 N.W. 19th Avenue, Fort Lauderdale, FL 33311
Application submission, in-person utility billing help, lobby kiosk, deposits, service documents.
Billing phone
954-828-5150
Bill pay, deposits, account help, reconnect, pool credit, close account.
24-hour Neighbor Service Center
954-828-8000
Water leaks, damaged hydrants, meter leaks, sewer repairs, storm drain/flooding reports.
Application email
UtilityBilling@fortlauderdale.gov
Utility Service Application and supporting documents.
Application fax
954-828-5880
New utility service application documents.
Permitting for irrigation tap
Development Services Department, 700 NW 19th Ave; phone 954-828-6520
Irrigation tap permit before tapping charges and meter installation process.

Fort Lauderdale Water Utility FAQ

What is the Fort Lauderdale water bill phone number?

Call Utility Billing & Collections at 954-828-5150 for water bill, payment, deposit, reconnect, pool credit and account questions.

How do I pay my Fort Lauderdale water bill online?

Use the official Customer Self Service portal at utilitybilling.fortlauderdale.gov. You can make a one-time payment, activate secure online access, check account history, retrieve your PIN, update profile details and manage automatic bill payment.

How do I pay by phone?

Call 954-828-5150 and select option 1. The City FAQ says phone payments post immediately when using a banking or card method.

Where is Fort Lauderdale Utility Billing located?

Utility Billing & Collections is at the Development Services Department, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311.

Who can establish a new utility account in 2026?

Starting March 1, 2026, only property owners can establish new utility billing accounts in Fort Lauderdale. Current tenant accounts remain unchanged unless service is disconnected; if disconnected, service can only be reestablished by the property owner.

What documents are needed to start service?

Owners need a completed and signed Utility Service Application and Agreement, government-issued photo ID, Social Security number, settlement statement or warranty deed if ownership is not already shown with Broward County Property Appraiser, and applicable deposit.

What is the Fort Lauderdale water emergency number?

Call the 24-hour Neighbor Service Center at 954-828-8000 to report water leaks, damaged or leaking fire hydrants, meter leaks, water main breaks, sewer repair issues, clogged storm drains or other emergency repairs.

What is the merchant fee for card payments?

Starting May 1, 2024, Fort Lauderdale credit/debit card payments incur a third-party merchant transaction fee ranging from $1.95 to 2.95% of the payment. Recurring ACH and one-time EFT are listed as not charged this fee.

What happens if water is disconnected for non-payment?

The FAQ explains that the account must pay the entire delinquent balance plus a $44 delinquent restoration fee, made up of $22 to turn off and $22 to turn on including utility tax. Service is restored within one business day after the required amount is received.

Why is my Fort Lauderdale water bill high?

Common causes listed by the City include running or leaking toilets, leaking faucets, houseguests and irrigation issues such as cracked lines, popped sprinkler heads, high timer settings or new sod. The City says its property stops at the meter, and pipework from the meter to the home is the homeowner’s responsibility.

30-Second Fort Lauderdale Utility Checklist

Pay/login: Customer Self Service → account/PIN → payment → save confirmation.

Call billing: 954-828-5150; pay by phone is option 1.

Report emergency repair: 954-828-8000 for water leaks, hydrants, meter leaks, sewer/stormwater issues and water main breaks.

Start service: after March 1, 2026 only property owners can establish new utility accounts; submit application, ID, owner documents and deposit.

Disconnected: pay full delinquent balance plus $44 fee and call billing; restoration is within one business day after required payment.

High bill: check toilets, faucets, irrigation, cycle length, private-side pipework and pool sewer credit eligibility.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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