Haines City Water Utility 2026: Bill Pay, Login & Phone

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Haines City FL • water wastewater solid waste • bill pay • login • phone • smart meters

Haines City Water Utility Help: Pay, Log In, Call, Start Service or Avoid Shutoff

Use this guide for City of Haines City utility customers who need the official online bill pay login, customer-service phone, City Hall office, mail and drop-box payment, Amscot payment, phone payment, automatic bank draft, start/stop/move service, deposits, late fee, disconnection rules, water rates, smart-meter project, water quality reports and watering restrictions.

Haines City utility bills can include water, wastewater, solid waste and recycling collection. The Utility Billing division handles customer service, utility statements, refunds, payments, start/stop/transfer service and customer calls/emails.

Pay / Login Online Call Billing: 863-421-3600 Phone Pay: 888-891-6064 City Hall Map

Quick Answer: Haines City Water Utility Contacts

Utility Billing863-421-3600
Billing fax863-421-3663
Utilities Dept.863-421-3695
Meter project863-421-3387
Need
Use this official route
Have ready
Do not miss
Pay online / login
Online Bill Pay Login
Utility account number, service address, bill amount, payment method.
The City says the online system lets customers pay, check account status and review account history.
Billing phone / customer service
863-421-3600
Account number, address, bill, payment proof, start/stop date, application details.
Office hours are Monday-Friday, except holidays, 8 AM-5 PM. Cash payments are accepted starting at 8:30 AM.
Phone payment
888-891-6064 during normal business hours; TTY 888-611-9543 available 24 hours per day.
Account number, payment method, exact amount due.
Call Utility Billing first if your account is already on the disconnect list or needs same-day confirmation.
Mail payment
City of Haines City, Attn: Utility Billing, 620 E Main Street, Haines City, FL 33844-4222.
Bill stub/account number, check or money order.
Do not use mail for urgent shutoff, same-day posting or reconnection timing.
Drop box
Left side of City Hall double doors facing the library, or Police Department drop box outside entrance.
Account number written on payment.
Use check or money order; call if payment must stop disconnection.
Start / stop / move service
Submit application or stop-service form online, by fax 863-421-3663, or drop box.
Application/form, required documentation, start/stop/move date, account number if current customer.
Submit at least 24 hours before requested date; same-day requests after 3:30 PM can add fees and are not fulfilled Fridays, weekends or holidays.

Disconnect warning: Haines City says accounts delinquent after 20 days are subject to disconnection without further notice. If placed on the disconnect list, full payment of the utility bill plus additional service fees is required before service can be restored.

Official Haines City Utility Info Box

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Utility Billing Office

Address:
620 E Main Street
Haines City, FL 33845

Phone: 863-421-3600
Fax: 863-421-3663

Hours: Monday-Friday, except holidays, 8:00 AM-5:00 PM. Cash payments start at 8:30 AM.

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Utilities Department

Address:
426 Claude Holmes Sr. Avenue
Haines City, FL 33844

Phone: 863-421-3695
Fax: 863-421-3699

The department operates and maintains water and wastewater infrastructure and includes Water, Wastewater and Utilities Maintenance divisions.

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What Billing Handles

Utility Billing serves more than 35,000 customers connected to the Haines City Utility System and manages about 23,000 accounts for water, wastewater, solid waste and recycling collection.

The division processes nearly 275,000 statements per year.

Route
Official detail
Use for
Before contacting
Utility Billing
620 E Main Street; 863-421-3600; fax 863-421-3663.
Bill pay, account status, account history, start/stop/move, refunds, forms, deposits, late/disconnect questions.
Have account number, service address and bill copy ready.
Utilities Department
426 Claude Holmes Sr. Avenue; 863-421-3695.
Water/wastewater infrastructure, water quality report, utility operations, water restrictions and conservation resources.
Give location, address, specific water/wastewater issue and photos if safe.
Online bill pay
utility.hainescity.com.
Pay bill, check account status and review account history.
Use the exact official link; do not rely on sponsored payment pages.
Smart meter project
Phone 863-421-3387; hcmeterproject@hainescity.com.
Meter replacement timing, access questions, installer questions, project communication.
Prepare address, meter location, gate/access issue and installation notice.
Watering violations
863-421-9937.
Report irrigation/watering restriction violations.
Use date, time, address and type of watering observed.
Water conservation programs
Apply through local water utility; all programs require application and utility approval.
Rebates, conservation kits, Florida Friendly Landscaping and Polk water conservation programs.
Contact Utility Billing before buying equipment if rebate approval is needed.

Pay or Log In: Exact Haines City Utility Bill Steps

Open the official Haines City payment portal

Use utility.hainescity.com from the City’s Utility Billing or Make a Payment page. The City describes this as the route to pay your utility bill, check account status and review account history.

Confirm the bill belongs to your service address

Match account number, service address, current balance, due date, past-due amount and whether the bill includes water, wastewater, solid waste or recycling. Save a screenshot before final payment submission.

Use phone payment only when timing is safe

Call 888-891-6064 to pay by credit card during normal business hours. TTY phone payment is listed at 888-611-9543 and available 24 hours per day.

Choose mail, drop box or Amscot only when not urgent

Mail and drop-box payments are useful for routine payments, but they are risky when shutoff is near. Haines City also lists Amscot at 35938 US-27 for in-person payments 24 hours a day.

Call before relying on any payment to prevent disconnect

If your bill is past due, older than 20 days, or already on a disconnect list, call 863-421-3600 and ask what exact payment route, amount and timing will restore or protect service.

Payment route
Official detail
Best for
Watch out
Online bill pay login
Online Bill Pay System.
Paying, checking account status and reviewing account history.
Call if the account is already delinquent or close to disconnect.
Phone payment
888-891-6064 by credit card during normal business hours.
Routine card payment by phone.
Have account number and payment method ready.
TTY phone payment
888-611-9543, available 24 hours per day.
TTY-accessible card payment route.
Still call Utility Billing if account is on disconnect list.
Automatic bank draft
Use Debit Authorization Form or call Customer Service at 863-421-3600.
Recurring payment from bank account.
Confirm enrollment before assuming next bill will draft.
Mail
City of Haines City, Attn: Utility Billing, 620 E Main Street, Haines City, FL 33844-4222.
Routine check or money-order payment.
Not recommended for urgent late/disconnect balances.
Drop box
Left side of City Hall double doors facing library or Police Department drop box outside entrance.
After-hours non-cash payment.
Write account number on payment.
Amscot
35938 US-27, Haines City, FL 33844, available 24 hours a day.
Retail in-person payment route.
Confirm posting time if account is late.
In person at City Hall
620 E Main Street, Monday-Friday 8 AM-5 PM; cash accepted starting 8:30 AM.
Cash payment, account help, forms, start/stop/move, urgent billing questions.
Bring bill, ID if needed and payment method.
Payment posting script: “I paid my Haines City utility account for [service address] on [date/time] by [online/phone/Amscot/drop box/mail]. Confirmation number is [number]. Has it posted, is anything still due, and does this prevent disconnection?”

Official payment links:

Online Bill Pay Login Make a Payment Utility Billing Call Utility Billing

Start, Stop or Move Haines City Utility Service

Start service

  • Submit the Utility Application and required documentation.
  • Submit at least 24 hours before the start date.
  • Requests after 3:30 PM for same-day service can add fees.
  • If no representative contacts you by noon on start date, call 863-421-3600.
  • Requests are not fulfilled Fridays, weekends or holidays.
  • Use online ShareFile, fax 863-421-3663 or drop box.

Stop service

  • Submit the completed Stop Service Form.
  • Submit at least 24 hours before requested date.
  • Seasonal customers must complete the form.
  • Submit online, by fax 863-421-3663 or drop box.
  • Provide forwarding address for final/refund communication.
  • Keep confirmation in case charges continue.

Move / transfer service

  • Submit Utility Application and required documents.
  • Submit at least 24 hours before requested move date.
  • Prepare old and new service addresses.
  • Confirm final balance at old address.
  • Ask if deposit changes apply outside city limits.
  • Call if move date is close to weekend or holiday.
Service item
Official rule / amount
User step
Activation fee
Non-refundable one-time activation fee of $20 when opening a new utility account.
Budget this on top of deposit and first bill.
Residential deposit inside city limits
$140 required for residential accounts, with some exceptions.
Confirm exact amount before start date.
Commercial deposit inside city limits
$210 required for commercial accounts, with some exceptions.
Ask if business type or meter size changes deposit.
Outside city limits deposit
Residential or commercial accounts outside city limits charged 25% increase on deposit.
Ask billing whether your address is inside or outside city limits.
Same-day service after 3:30 PM
Additional fees may apply.
Call 863-421-3600 to confirm connection timing.
Friday/weekend/holiday
Requests will not be fulfilled Fridays, weekends or holidays.
Submit earlier than 24 hours if moving near a weekend or holiday.

Move timing tip: submit forms before your move date and call if you need same-day service. The City specifically asks customers to call Utility Billing if no representative has contacted them by noon on the start date.

Official start/stop/move links:

Start / Stop / Move Service Submit Application Online Forms & Documents

Late Fee, Disconnect Policy and Reconnection Help

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$20 late fee

A utility bill is late if not paid by the due date. Haines City applies a $20 late fee the following business day after the due date if the bill is not paid in full.

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20-day delinquency rule

Accounts delinquent after 20 days are subject to disconnection without further notice.

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Full payment to restore

If the customer has not paid before the disconnect date and is placed on the disconnect list, full payment of the utility bill plus additional service fees is required before service can be restored.

Account status
Best action
Ask this exact question
Prepare
Bill not yet due
Pay online, phone, mail, drop box, Amscot, AutoDraft or in person.
“What is the current due date and total balance?”
Account number and bill.
Due date just passed
Expect $20 late fee the following business day if not paid in full.
“Has the $20 late fee posted yet?”
Payment proof and amount available now.
Delinquent approaching 20 days
Call Utility Billing and pay through a route that posts fast enough.
“What payment method prevents disconnection before the 20-day point?”
Late notice, account number, exact balance.
On disconnect list
Call or visit Utility Billing. Do not rely on slow-posting mail/drop box.
“What full payment and additional service fees are required before service can be restored?”
Full balance, fees, ID if visiting, confirmation proof.
Service already off
Ask for restoration amount and timing before paying.
“When will service be restored after payment, and what exact fees apply?”
Account number, property address, payment method.
Disconnect script: “My Haines City utility account is late or at risk of disconnection. What exact balance, late fee, service fee, payment method and restoration timing are required today?”

2026 Water Rates, Inside / Outside City Limits and Usage Tiers

Effective October 1, 2025

The residential water service rate page lists rates effective October 1, 2025. Use your current bill and the official rate page for exact live billing.

Base charge

Monthly base service charge for individually metered residential water service is listed as $18.07 inside city limits and $22.58 outside city limits.

Tiered water use

Consumption is charged per 1,000 gallons and increases as usage moves into higher tiers. High irrigation or leaks can push usage into more expensive tiers.

Residential water tier
Inside city limits
Outside city limits
What this means
Monthly base service charge
$18.07
$22.58
Minimum bill before usage charges.
0 to 3,000 gallons
$1.459 per 1,000 gallons
$1.823 per 1,000 gallons
Lowest consumption block.
3,001 to 10,000 gallons
$1.908 per 1,000 gallons
$2.385 per 1,000 gallons
Common tier for normal use plus some irrigation.
10,001 to 20,000 gallons
$2.918 per 1,000 gallons
$3.647 per 1,000 gallons
Check for irrigation, pool fill or leak if unexpected.
20,001 to 30,000 gallons
$4.189 per 1,000 gallons
$5.237 per 1,000 gallons
Usually needs usage review if not planned.
Above 30,000 gallons
$6.022 per 1,000 gallons
$7.528 per 1,000 gallons
High-cost tier; check irrigation and leaks immediately.

Rate-check tip: outside-city-limit accounts have higher water charges. If a bill looks high, first confirm whether the account is billed inside or outside city limits, then compare gallons used and tier movement.

Official rate links:

Water Rates and Charges Utilities Department

Smart Meter Project and High Water Bill Checklist

Meter upgrade

Haines City is replacing older water meters to improve water-usage readings and system operations.

Pre-2019 properties

Properties built before October 2019 are expected to receive both a new water meter and new meter box.

Access matters

You do not need to be home if the installer can access the meter box. Locked gates or blocked boxes should be cleared.

Temporary shutoff

Installation can take up to two hours and water may be off for up to one hour while the meter is installed.

High-bill check
What to look for
Proof to collect
Ask Utility Billing
Usage tier movement
Gallons moved into higher tier such as above 10,000 or 20,000 gallons.
Current bill and two prior bills.
“Which usage tier caused the increase?”
Smart meter timing
New meter installation, first bill after replacement, changed readings.
Installation notice, meter photos, before/after bills.
“Did a meter replacement affect this cycle’s reading?”
Toilet leak
Running toilet, tank refilling, dye appearing in bowl without flush.
Dye-test photo and repair receipt.
“Could continuous use explain my gallons?”
Irrigation
Timer error, broken sprinkler head, stuck valve, watering outside allowed days/hours.
Irrigation controller screenshot and repair invoice.
“Did my irrigation push usage into a higher tier?”
Outdoor hose / pool
Hose left on, pool fill, pressure washing, outdoor cleaning.
Dates and reason for use.
“Can you compare daily/period usage if available?”
Private service line
Wet soil between meter and house, green patch, meter moving when fixtures are off.
Plumber report, repair photos, date fixed.
“Is this City-side or customer-side responsibility?”
Meter access issue
Locked gate, blocked meter, meter box covered, dog or obstruction.
Clear-meter photo.
“Was my read estimated because the meter could not be reached?”
High-bill script: “My Haines City utility bill increased from [old amount/gallons] to [new amount/gallons]. I checked toilets, irrigation, pool/outdoor use, private service line, meter access and smart-meter replacement timing. Can you review whether the read was actual and which tier caused the increase?”

Official meter and leak-check links:

Smart Meter Replacement Project Email Meter Project EPA Fix a Leak

Water Quality Reports, Water Restrictions and Conservation Rebates

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Water quality reports

The Utilities Department page links to Drinking Water Quality Reports for 2018 through 2024. Use the latest report first, then older reports only for comparison.

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Once-per-week watering

Haines City’s watering guidance limits lawn watering to once per week, with watering days based on address ending number and watering hours based on property size.

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Conservation programs

Haines City participates in Polk Regional Water Conservation Team programs with SWFWMD. Programs require application and approval through the local water utility.

Topic
Official detail
User step
Water quality report
Utilities Department links 2024, 2023, 2022, 2021, 2020, 2019 and 2018 reports.
Open the latest report and compare contaminant tables only if needed.
Watering days
Addresses ending 0/1 Monday, 2/3 Tuesday, 4/5 Wednesday, 6/7 Thursday, 8/9 or no address Friday.
Check your address ending digit before irrigating.
Watering hours under two acres
12:01 AM-6:00 AM or 6:00 PM-11:59 PM.
Avoid watering outside permitted hours.
Watering hours over two acres
12:01 AM-8:00 AM or 6:00 PM-11:50 PM.
Use the correct size category.
Rain rule
Customers must curtail irrigation when rain has occurred within the last 24 hours.
Turn off timers after rain.
Hand watering / micro-irrigation
Not limited by days of week for plants other than lawns, but limited to minimum necessary and permitted hours.
Use shutoff nozzle or efficient low-volume method.
Conservation programs
Program approval is required before qualifying for rebates.
Call Utility Billing before buying toilets, irrigation upgrades or landscaping materials tied to a rebate.
Report watering violation
Call 863-421-9937.
Report address, date, time and type of watering.

Official water quality and conservation links:

Water Quality Reports Water Restrictions Water Conservation Programs SWFWMD Restrictions EPA CCR Information

Map, Utility Billing Office, Drop Box and Utilities Department

Use the Utility Billing office at City Hall for water account questions, bill payment, start/stop/move service, deposits, late fees, disconnect questions and forms. Use the Utilities Department address for water/wastewater operations context and infrastructure questions.

Location / address
Use for
Bring / remember
Utility Billing, 620 E Main Street, Haines City, FL 33845 / City contact address 620 East Main Street, Haines City, FL 33844
Billing, payment, account status, start/stop/move, deposits, late fees, disconnect questions.
Bill, account number, ID if needed, payment proof, application/form and required documentation.
City Hall drop box, left side of double doors facing library
After-hours payment or form drop-off.
Write account number on payment. Call if timing is urgent.
Haines City Police Department drop box, outside entrance
Alternate payment drop box listed by the City.
Use account number and avoid urgent shutoff timing.
Amscot, 35938 US-27, Haines City, FL 33844
In-person payment 24 hours a day.
Ask how quickly payment posts if account is past due.
Utilities Department, 426 Claude Holmes Sr. Avenue, Haines City, FL 33844
Utilities operations, water/wastewater infrastructure, reports and department questions.
For bill payment/account issues, start with Utility Billing at 863-421-3600.

Haines City Water Utility FAQ

What is the Haines City water bill phone number?

Call Haines City Utility Billing at 863-421-3600 for water, wastewater, solid waste and recycling account questions, payments, start/stop/move service, deposits, forms and late/disconnect questions.

How do I pay my Haines City utility bill online?

Use the official Online Bill Pay Login at utility.hainescity.com. The City says the system lets customers pay bills, check account status and review account history.

Can I pay my Haines City utility bill by phone?

Yes. The City lists 888-891-6064 for utility payment by phone via credit card during normal business hours, and TTY 888-611-9543 available 24 hours per day.

Where is the Haines City Utility Billing office?

Utility Billing is at 620 E Main Street, Haines City, FL. Office hours are Monday-Friday, except holidays, 8 AM-5 PM. Cash payments are accepted starting at 8:30 AM.

How do I start Haines City water service?

Submit the Utility Application and required documentation at least 24 hours before the start date. A $20 non-refundable activation fee applies, and deposits are required before service is turned on.

What deposit is required for Haines City utility service?

The City lists $140 for residential accounts inside city limits and $210 for commercial accounts inside city limits, with some exceptions. Residential or commercial accounts outside city limits are charged a 25% deposit increase.

What is the Haines City late fee?

A utility bill is considered late if not paid by the due date. A $20 late fee is applied the following business day after the due date if the bill is not paid in full.

When can Haines City disconnect utility service?

Accounts delinquent after 20 days are subject to disconnection without further notice. If the account is on the disconnect list, full payment plus additional service fees is required before restoration.

What should I do about a high Haines City water bill?

Compare gallons used, check whether usage moved into higher water-rate tiers, inspect toilets, irrigation, outdoor hose use, private service line leaks, meter access and smart-meter replacement timing. Then call 863-421-3600 for account review.

Where can I find Haines City water quality reports?

Use the Haines City Utilities Department page. It links to Drinking Water Quality Reports for 2018 through 2024, along with water rates, water restrictions and standard construction details.

30-Second Haines City Utility Checklist

Paying? Use utility.hainescity.com, phone pay 888-891-6064, TTY 888-611-9543, mail, drop box, Amscot or in-person City Hall payment.

Need billing help? Call 863-421-3600. Bring account number, service address and payment proof.

Moving? Submit start/stop/move forms at least 24 hours ahead; requests are not fulfilled Fridays, weekends or holidays.

Late? A $20 late fee posts the next business day after due date if unpaid in full; delinquent accounts after 20 days can be disconnected without further notice.

High bill? Check tiered usage, irrigation, leaks and smart-meter replacement timing before calling.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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