Hillsboro Water Department – Pay Bill, Contact & Services Guide

Hillsboro Utility Billing Quick Facts

Choose the Hillsboro Utility Task You Need

A Hillsboro water bill search can mean different things. You may need to pay a utility bill, find your water provider, ask for bill relief, report a leak, or start/stop service. Choose the right path before you pay.

Before Paying: Confirm Your Hillsboro Water Provider

This is the most important local detail for Hillsboro. The City says your water provider is either the Hillsboro Water Department or Tualatin Valley Water District. Paying the wrong provider can delay posting and create billing confusion.

1. Look at your bill logo and provider name.
   If the bill says City of Hillsboro or Hillsboro Utility Billing, use the City payment options in this guide.
2. Check the service address.
   Some Hillsboro-area addresses may not be billed directly by the Hillsboro Water Department.
3. Use the official provider page.
   Start from the provider listed on your bill rather than a search-result payment ad.
4. Call if unsure.
   Call Hillsboro Utility Billing at 503-681-6163 if you need help confirming whether the City bills your address.

How to Pay Your Hillsboro Utility Bill Online

The City of Hillsboro’s online payment portal lets customers pay utility bills, manage accounts, use mobile payment, set up recurring payment options, view and pay multiple accounts, and use one-time payment features.

1. Open the official City Pay Bills page.
   Start here: City of Hillsboro Pay Bills Online.
2. Select Pay Utility Bill.
   The City links to the official utility customer portal from this page.
3. Have your account and customer number ready.
   The City also requires this information for phone payment, so keep your current bill nearby.
4. Review the service address and charges.
   Hillsboro bills may include drinking water, sanitary sewer, surface water management, transportation utility fee and other location-specific fees.
5. Save confirmation.
   Keep your confirmation number, receipt email or screenshot until the payment posts to your account.

Hillsboro Utility Bill Payment Options

Hillsboro offers several payment methods. Choose based on timing: online or phone payment is better for faster action, while mail and drop box payments are better for non-urgent bills.

Hillsboro Utility Assistance, Flexible Payment Plans and Bill Relief

Hillsboro’s utility assistance page gives customers practical options when they are behind on a bill. The City says qualifying customers may be able to use flexible payment plans or bill relief.

Start, Stop or Cancel Hillsboro Utility Service

If you are moving into Hillsboro, leaving a property, or changing account responsibility, use Utility Billing service resources before your move date. Do not wait until the same day if you need billing or account verification.

Report a Hillsboro Water Emergency or Water Issue

Billing questions and water emergencies are different. If you have a water line break, major leak, pressure issue, water outage or urgent water concern, use the Water Department emergency contacts.

1. Identify what you are seeing.
   Is it a street leak, water outage, pressure issue, meter leak, water quality concern, or leak inside your property?
2. Call the correct emergency number.
   Use 503-615-6700 during business hours and 503-615-6775 after hours.
3. Give an exact location.
   Share the service address, cross street, nearby landmark, meter location or visible leak location.
4. Keep people away from unsafe areas.
   Avoid flooded roads, open meter boxes, sinkholes, slippery sidewalks or water near electrical equipment.
5. Document safely.
   Take photos or video only if it is safe. Keep notes if the issue later affects your bill.

High Hillsboro Utility Bill Checklist

A Hillsboro utility bill can include more than drinking water. Depending on where you live, it may include sanitary sewer, surface water management, transportation utility fee and other charges. Before assuming the water meter is wrong, separate the bill into parts.

Have this ready before calling Utility Billing

• Account and customer number.
• Current bill and previous bill.
• Payment confirmation if you recently paid.
• Leak repair receipt, photos or plumber invoice if a leak was found.
• Notes about irrigation, outdoor watering, guests, tenants or appliance changes.
• Question about which bill line increased: water, sewer, surface water or another fee.

Water Quality, Leaks, Rebates and Water Provider Tools

Hillsboro’s Water Department provides more than utility billing. The official Water Department page includes water leaks, rebates, drinking water information, water alerts, developers and contractors, and provider lookup guidance.

Official Hillsboro Water and Utility Billing Links

Use these official resources for payment, billing, assistance, emergency contact, water quality, water alerts and provider questions.

Map to Hillsboro Civic Center Utility Billing

Hillsboro Utility Billing is located at the Civic Center, 150 E Main Street, First Floor, Hillsboro, Oregon 97123. The Utility Billing counter is listed as Room C135 on the payment options page.

Hillsboro Water Department FAQs

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Hillsboro, Oregon using official City of Hillsboro Utility Billing and Water Department resources. It corrects the previous page problem where New York City water links and addresses were used for a Hillsboro article.

WaterBillGuide.us is not the City of Hillsboro, Hillsboro Water Department or Tualatin Valley Water District. We do not process payments, access accounts, approve assistance, restore service or dispatch water crews. For account-specific help, use the official City resources listed above.

Official resources checked include City of Hillsboro Pay Bills Online, Utility Billing, Payment Options, Utility Assistance, Water Department and Contact Water Staff pages.