Pay Your Hollywood Water Bill, Check Usage, or Report a Water/Sewer Emergency
Hollywood utility customers can pay online, pay by phone, visit City Hall, use the drive-thru payment window, or use the after-hours drop box. But the best route depends on your situation: a normal bill, reconnection issue, high usage, service closure, rate question, or true water/sewer emergency all need different action.
This guide gives you the official City payment path, customer service phone number, City Hall payment office, water/sewer emergency number, online account benefits, service disconnect steps, rate notes, leak checks and practical next steps.
Hollywood Utility Billing Quick Facts
Choose the Hollywood Water Bill Issue You Need to Solve
A Hollywood water bill search can mean payment, account help, reconnection, usage history, rate changes, leak checks, service closure or emergency reporting. Pick the closest path below before you start clicking.
How to Pay a Hollywood FL Utility Bill Online
Start from the City’s official Pay Your Utility Bill page. This protects you from landing on a third-party bill-pay page that may add extra steps, charge separate fees, or delay payment posting.
-
Open the official City utility bill payment page.
Start here: City of Hollywood Pay Your Utility Bill. -
Choose online payment or account login.
If you want history, usage and billing records, use the online account features instead of only making a one-time payment. -
Verify the account before paying.
Check the service address, account status, balance, due date and payment amount. -
Submit payment through the official method.
Review any payment processing details before clicking submit. -
Save payment proof.
Keep your confirmation number, receipt email or screenshot until the payment appears in account/payment history.
Hollywood Utility Bill Payment Options
Hollywood provides several ways to pay. Choose based on timing, whether you need a staff member, and whether payment posting speed matters.
Payment option |
Official detail |
Best practical use |
|---|---|---|
Online payment |
Normal bills, usage history, payment history and account management. |
|
Phone payment |
Use City-listed payment options from the official payment page |
Convenient payment when you have account details ready and do not need staff review. |
In-person payment |
City Hall, 2600 Hollywood Boulevard, Cashiers Office, Room 103 |
Account questions, payment questions or customers who prefer in-person payment. |
Drive-thru window |
North side of City Hall building |
Pay from your vehicle during listed payment window hours. |
After-hours drop box |
Next to the drive-thru window |
Non-urgent after-hours drop-off. Avoid for last-minute shut-off protection unless City confirms timing. |
Why Hollywood Customers Should Use the Online Account System
The online system is useful for more than paying a bill. It can help you spot usage changes, check payment posting and compare billing history before calling customer service.
Online feature |
What the City says it does |
Why it helps |
|---|---|---|
Account information |
View account status and balance. |
Useful before paying, reconnecting service or calling about a notice. |
Payment history |
View account payment history. |
Helps confirm whether a payment posted or was missed. |
Consumption history |
Review daily usage up to 60 days and monthly usage up to 12 months. |
Very useful for leak checks, irrigation spikes and high bill disputes. |
Billing history |
View billing history for the past 12 months and select bills by date to view or print. |
Useful for tenants, landlords, records, disputes and year-over-year comparisons. |
Pay Now |
Pay bills and store account information in an electronic wallet. |
Faster recurring access when you manage the bill often. |
Utility Billing Customer Service: When to Call 954-921-3938
Call Utility Billing Customer Service when the issue is about your water service, utility bill, account balance, reconnection, payment posting or customer account. This is different from the emergency water/sewer number.
Have this ready before calling
- Account number and service address.
- Current bill or shut-off/reconnect notice.
- Payment confirmation if you recently paid.
- Online account screenshot if balance or usage looks wrong.
- Leak repair receipt or plumber invoice if you are asking about adjustments.
- Forwarding address and photo ID copy if you need to close service.
Hollywood Water Main Break, Sewer Emergency or Stormwater Issue
Emergencies should not be handled through the utility billing payment process. Use the emergency reporting number for water main breaks, water outages, sewer emergencies and stormwater issues.
-
Call the emergency number first.
Do not wait for billing office hours if there is street flooding, sewer backup, a water outage or a visible water main break. -
Give exact location details.
Share the nearest address, cross street, landmark, visible leak area, sewer issue or flooding location. -
Stay away from unsafe water.
Keep people and pets away from sewage, standing water near electricity, fast-moving water or roadway flooding. -
Take photos only if safe.
Photos can help your own records, but do not enter water, traffic or unsafe areas. -
Handle billing later.
If the emergency affects your bill, contact Utility Billing after the safety issue is reported.
Reconnect, Disconnect or Close a Hollywood Utility Account
The City Reconnect/Disconnect Service page says customers closing a utility account must submit a written request to payutility@hollywoodfl.org with the desired termination date, forwarding address and a copy of valid photo ID.
Service need |
Official direction |
Best practical step |
|---|---|---|
Close utility account |
Submit written request with termination date, forwarding address and valid photo ID copy. |
Email payutility@hollywoodfl.org and keep a copy. |
Terminated tenant account |
City says terminated tenant accounts revert to the property owner’s utility account on record. |
Landlords and tenants should confirm final responsibility before move-out. |
Terminated owner account |
City says terminated owner accounts automatically open a utility account for the new owner. |
Confirm account status during sale/closing or ownership change. |
Reconnect service |
Call Utility Billing Customer Service for reconnection help. |
Call 954-921-3938 with payment proof and account details ready. |
High Hollywood Water Bill Checklist Before You Call
A high Hollywood utility bill can come from real usage, an irrigation spike, running toilet, hidden leak, billing period change, previous payment issue, new rates or sewer/wastewater charges. Use online consumption history before calling.
Have this ready for Utility Billing
- Current bill and previous bill.
- Account number and service address.
- Online consumption history notes or screenshots.
- Payment confirmation if you recently paid.
- Leak repair receipt, plumber invoice, photos or parts receipt.
- Notes about irrigation, pool filling, pressure washing, guests, tenants or outdoor watering changes.
Hollywood Utility Rates and Deposit Notes
The City rates page says new utility rates are in effect and are reflected in November 2025 bills. The City utility service agreement also says every utility customer must pay a deposit when opening or re-establishing an account, and deposits are required for every service location.
Topic |
What the City says |
Why it matters |
|---|---|---|
New rates |
New utility rates are in effect and reflected in November 2025 bills. |
A small increase may be rate-related, not a meter error. |
Average water customer |
The rates page gives average water customer examples based on 600 cubic feet / about 4,500 gallons. |
Compare your usage, not only the total dollar amount. |
Utility deposit |
A deposit is required when opening or re-establishing an account. |
New service or re-established accounts may require more than the first bill payment. |
Multiple locations |
Customers with multiple utility accounts must provide a deposit for each account. |
Landlords, property managers and multi-location customers should plan for separate deposits. |
Official Hollywood FL Water Bill Links and Contacts
Use these official City resources for bill payment, customer service, online account benefits, rates, service closure, deposits, emergency reporting and leak-related help.
Official City page for utility bill payment options and payment office details.
Open payment pageOfficial customer service page for utility bill, water service and reconnection help.
Open customer serviceOfficial page explaining account info, payment history, consumption history and billing history.
Open online benefitsOfficial utility rates page with current rate notes and average customer examples.
Open rates pageOfficial guidance for closing accounts and written termination requests.
Open service pageOfficial City page for credit or adjustment-related utility billing questions.
Open adjustments pageMap to Hollywood City Hall Utility Payment Office
City Hall is located at 2600 Hollywood Boulevard, Hollywood, FL 33020. The City lists in-person utility payment at the Cashiers Office, Room 103, and a drive-thru window on the north side of the building.
Hollywood Water Bill FAQs
How do I pay my Hollywood FL water bill online?
Use the official City of Hollywood Pay Your Utility Bill page. Online account features can show account status, balance, payment history, consumption history and billing history.
What is the Hollywood Utility Billing customer service phone number?
Call 954-921-3938 for water service, utility bill or reconnection help during listed customer service hours.
Where can I pay a Hollywood utility bill in person?
The City lists in-person utility payment at City Hall, 2600 Hollywood Boulevard, Cashiers Office, Room 103, and through the drive-thru window on the north side of the building.
What are Hollywood utility payment office hours?
The City says the Cashier’s Office and drive-thru payment window are open Monday through Thursday from 7:00 AM to 6:00 PM.
What number do I call for a water main break or sewer emergency in Hollywood?
Call 954-921-3046 to report a water main break, water outage, sewer emergency or stormwater issue.
Can I check Hollywood water usage online?
Yes. The City says online account features include consumption history with daily usage up to 60 days and monthly usage up to 12 months.
How do I close a Hollywood utility account?
Submit a written request to payutility@hollywoodfl.org with the desired termination date, forwarding address and a copy of valid photo ID.
Does Hollywood require a deposit for water or sewer service?
Yes. The City utility service agreement says every utility customer must pay a deposit when opening or re-establishing an account, and a deposit is required for each service location.
Why is my Hollywood water bill higher than normal?
Check daily and monthly consumption history, irrigation, running toilets, hidden leaks, new rates, payment posting and billing history before calling customer service.
Are Hollywood utility rates updated?
The City rates page says new utility rates are in effect and reflected in November 2025 bills. Check the official rates page for current figures.
Is WaterBillGuide.us the official City of Hollywood website?
No. WaterBillGuide.us is an independent informational guide. It does not process payments, access utility accounts, reconnect service, waive deposits, dispatch crews or represent the City of Hollywood.
Best Next Step for Hollywood Utility Customers
If your bill is normal, start with the official City payment page and save your receipt. If your bill is high, use online consumption history before calling. If service is at risk, call Utility Billing after payment. If you see a water main break, water outage or sewer emergency, call the emergency number instead of the payment office.
Editorial Review and Independent Guide Disclaimer
This replacement article was written specifically for City of Hollywood, Florida utility customers using official City payment, billing, Public Utilities, rates, online account, service disconnect, credits/adjustments and emergency reporting resources. It focuses on practical tasks: payment, customer service, consumption history, high bills, service closure, deposits, rates and water/sewer emergency reporting.
WaterBillGuide.us is not the City of Hollywood and does not process payments, access utility accounts, reconnect service, waive fees, dispatch crews or make billing decisions. For account-specific help, use the official City resources listed above.
Official resources checked include the City of Hollywood Pay Your Utility Bill page, Utility Billing & Customer Service page, Benefits of Paying Online, Rates, Reconnect/Disconnect Service, Credits & Adjustments, Public Utilities directory and City contact pages.

Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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