Leander Water Utilities Help Desk for Bills, Login and Service
Use this guide to pay a City of Leander water, wastewater and sanitation bill, open the official online payment portal, call the correct payment or billing phone number, check due-date prefixes, avoid late and disconnect fees, start new residential service, request a payout agreement, apply for senior or disability discounts, handle a high bill, submit a leak adjustment, follow Phase 2 watering rules and report water or sewer emergencies.
Start Here: Choose the Right Leander Utility Action
User need |
Official route |
Prepare first |
Do not miss |
|---|---|---|---|
Pay online / sign in |
Utilities account number, previous amount paid, card information and bill copy. |
The online portal states utility bill payments are debit/credit card only; e-checks are not accepted there. |
|
Pay by phone |
Call 512-528-2704. |
Utilities account number and previous amount paid, because the city says those are used to confirm your account. |
Use this for payment. For billing questions, call Utility Billing at 512-259-1142. |
Billing question, due date, late fee or service termination |
Call 512-259-1142. |
Account number, service address, due date, payment proof and any agreement request. |
Late notice reminders are not mailed; watch the due date printed on the bill. |
Pay in person |
Utilities office at Leander City Hall, 105 N Brushy Street, Leander, TX 78641. |
Bill, account number and accepted payment method. |
Office hours are Monday-Friday, 8 AM-5 PM. Drive-thru hours differ. |
Drop off payment |
Drive-through window on the south wall of City Hall. |
Payment stub and account number. |
Drive-through can be used during or after business hours, but urgent accounts should be confirmed by phone. |
Water leak, sewer backup or water/wastewater emergency |
Call 512-259-2640; after hours press 1 for water/wastewater. |
Address, cross street, leak/back-up description and whether water is on the city side or customer side of meter. |
Public Works says call the city first for water leaks and sewer backups so staff can investigate and give instructions. |
New residential service |
Use online 2TurnItOn application, print application, email, fax or in-person utility route. |
Application, ID, required documents, deposit and service charge. |
Earliest new service connection can be effective the following business day. |
Provider check: this guide is for City of Leander Utilities. A Leander mailing address can still be in a Municipal Utility District, HOA, private gated community, ETJ area or special service area. If your bill says Bar W, Rancho Sienna, Block House MUD, a landlord, HOA, apartment portal or another district, use the provider printed on that bill.
Official Leander Water Utilities Contact Box
Utility Billing
Physical address:
105 N Brushy Street
Leander, TX 78641
Mailing address:
P.O. Box 317
Leander, TX 78646
Phone: 512-259-1142
Fax: 512-690-2278
Office and Drive-Thru
Office hours:
Monday-Friday, 8:00 AM-5:00 PM
Drive-thru hours:
Monday-Thursday, 8:00 AM-4:30 PM
Friday, 8:00 AM-4:00 PM
City offices are closed on city holidays.
Water / Wastewater Emergencies
Public Works: 512-259-2640
After hours: call 512-259-2640 and press 1 for water/wastewater.
Public Works address:
607 Municipal Drive
Leander, TX 78641
Payment Phone
Pay by phone: 512-528-2704
Have your utilities account number and previous amount paid ready before calling.
Garbage and Recycling
Local garbage and recycling collection is provided by Al Clawson Disposal, Inc. through a city contract, and service charges are included on the water bill.
Commercial garbage setup: contact Clawson Disposal at 512-930-5490.
Other Utilities
Electric: Pedernales Electric Cooperative, outage/emergency support through PEC.
Natural gas: Atmos Energy, gas emergency / service help through Atmos.
Official Leander utility links:
How to Pay a Leander Water Utilities Bill
Payment method |
Official detail |
Best for |
Watch out for |
|---|---|---|---|
Online portal |
Use the City of Leander Municipal Online Payments portal and select Utility Billing. |
Fast debit/credit card payment and online account access. |
The portal says debit or credit card only; e-checks are not accepted online. |
Online debit/credit card |
The city says an additional $1.95 fee per transaction is added to online debit/credit card utility payments. |
Customers who want quick online confirmation. |
Save the confirmation number and check whether the amount covers late/disconnect fees. |
Phone payment |
Call 512-528-2704. |
Customers who prefer phone payment or cannot access the portal. |
You need utilities account number and previous amount paid to complete the transaction. |
In-person payment |
Pay at the Utilities office in Leander City Hall, 105 N Brushy Street, during normal business hours. |
Questions, urgent account status, receipt, service agreement and form help. |
Debit/credit card payments made in person have an additional $2 fee per transaction. |
Drive-through / drop off |
Use the drive-through window on the Utilities office south wall at City Hall during or after business hours. |
After-hours drop-off when you have enough posting time. |
Do not rely on drop-off alone if your account is already near disconnection; call to confirm. |
Mail |
Use the Utility Billing mailing address: P.O. Box 317, Leander, TX 78646. |
Routine bills with enough mailing time. |
Mail is risky if due date, late fee, payout agreement or disconnection deadline is close. |
Payment agreement / payout contract |
The billing page links a Utilities Payout Contract Form. |
Customers who cannot pay the full balance before deadline. |
Payment or agreement must be handled before the service-termination cutoff stated on the billing page. |
Recurring payment form |
The city’s forms page lists a Utilities Recurring Payments Form. |
Customers wanting a recurring option outside one-time card payments. |
Call 512-259-1142 before assuming current setup, processing date or payment method. |
Leander Online Login, Municipal Online Payments and Account Lookup
Sign in / register
- Open Municipal Online Payments for Leander TX.
- Select Utility Billing, not Municipal Court.
- Sign in or register if you want saved access.
- Use the utilities account number from your bill.
- Use previous amount paid when prompted for verification.
Payment type
The online payments page says utility bill payments through the Municipal Online Payments portal are debit or credit card only and e-checks are not accepted.
AMI / Neptune 360
The city is upgrading water meters with Advanced Metering Infrastructure. The AMI page says the city is preparing a Neptune 360 customer portal so users can track water usage, set alerts and access tutorials as the rollout progresses.
Start from the city site
Go through the City of Leander Billing or Online Payments page, then open the Municipal Online Payments portal. Avoid search-result ads that do not show Leander TX or the official Tyler Technologies municipal portal.
Select Utility Billing
The portal also includes Municipal Court. Choose Utility Billing so your payment goes to the water/wastewater/sanitation account.
Confirm the right account
Use the exact account number from the bill and confirm the service address. If you moved recently or live in a MUD/HOA area, call before paying.
Save proof
Keep the confirmation number, amount, date/time, account number, service address and card receipt. This is especially important if the due date is close.
Portal identity note: the Municipal Online Payments page displays a Tyler Technologies notice about a newer identity service and signing in with an existing username and password. Customers having login trouble should use the portal’s sign-in/register prompts or call Utility Billing.
Leander Due Dates, Late Fees, Disconnects and Reinstatement
28 days
In most cases, payment is due 28 days from the bill issue date.
No mailed reminder
Late notice reminders are not mailed out.
10% late fee
Late fee is 10% of total due, with a $10 minimum, if unpaid by 5 PM on due date.
$40 reinstatement
Disconnected accounts get a $40 reinstatement fee and must be paid in full or have an acceptable written agreement.
Account prefix starts with |
Due date day of month |
What to do |
|---|---|---|
01, 02, 21, 24, 27, 28, 39, 45, 47, 48, 56, 57, 58, 78, 86, 90, 97 |
29th |
Pay before 5 PM on the due date. If the account is late, call before relying on mail or drop-off. |
12, 13, 15, 16, 17, 18, 22, 37, 40, 54, 62, 63, 66, 67, 69, 70, 71, 72, 74, 76, 80, 81, 84, 85, 87, 94, 96 |
5th |
Use the bill’s actual due date if it differs because of holidays, billing cycle or city adjustment. |
03, 05, 06, 09, 10, 11, 14, 19, 20, 25, 26, 29, 30, 31, 32, 38, 42, 43, 44, 49, 61, 64, 65, 89 |
12th |
Keep confirmation proof if using online or phone payment near the due date. |
07, 08, 23, 33, 34, 35, 36, 41, 46, 50, 51, 52, 53, 55, 59, 60, 68, 73, 93, 95, 98, 99 |
19th |
Call 512-259-1142 if the prefix schedule and the statement due date do not match. |
Late or disconnect issue |
Official rule |
Practical next step |
|---|---|---|
Bill not paid by 5 PM on due date |
Late fee is 10% of total due or a minimum of $10. |
Pay immediately and call if you are close to service termination. |
No mailed late reminder |
The billing page states late notice reminders will not be mailed out. |
Use calendar reminders, portal access or phone confirmation instead of waiting for a second notice. |
Payment or agreement not handled by cutoff |
The billing page states service can be disconnected and a $40 reinstatement fee applied if payment is not received or agreement submitted by 5 PM on the day prior to due date. |
Call Utility Billing to confirm the exact deadline for your account. |
Disconnected account |
Service is not reinstated until account is paid in full, including the $40 fee, or an acceptable written arrangement is entered. |
Ask what payment methods are accepted today and when service can be restored. |
Need more time |
The city lists a Utilities Payout Contract Form and Utilities Payment Extension Form. |
Submit forms early and keep a copy; do not wait until service is off. |
Start, Transfer or Disconnect Leander Utility Service
New residential account
To establish new residential water, wastewater and sanitation collection service within city limits, complete the online or print application and return it by email, in person or fax to 512-690-2278 with the additional information stated in the application.
5/8-inch meter fee
For the most common 5/8-inch residential meter, the city lists a $100 deposit and $20 service charge for each new residential customer.
Earliest connection
The earliest new service connections can be effective the following business day. Submit early if you are moving, closing on a home or starting a lease.
Service action |
Official route / form |
What to prepare |
|---|---|---|
New residential service |
Online 2TurnItOn application or Utilities New Service Form. |
Application, proof requested by the form, ID, service address, deposit and service charge. |
New commercial water/wastewater service |
Set up similar to residential; contact utility staff for fee structure. |
Business/contact information, meter/service details, documents requested by city. |
Commercial garbage/recycling |
Contact Clawson Disposal at 512-930-5490. |
Business address, service type and start date. |
Transfer service |
Utilities Transfer Form from city forms page. |
Current account, new address, move date, final/start date and contact details. |
Change account details |
Utilities Change Request Form. |
Name, mailing address, phone, email or other requested change proof. |
Disconnect / close service |
Utilities Disconnect Form. |
Account number, service address, requested disconnect date and final mailing address. |
Fire hydrant meter |
Utilities Hydrant Meter Form. |
Project details, location, contractor information and deposit/fee requirements. |
2026 Rates, Card Fees, Senior/Disabled Discount and Rebates
Online card fee
$1.95 additional fee per online debit/credit card transaction.
In-person card fee
$2 additional fee per in-person debit/credit card transaction.
Discount
Age 65+ or disabled customers may qualify for 20% base-charge discount and 10% trash discount.
Rebate
LCRA WaterSmart rebates can cover 50% of eligible costs up to $600 per residential property.
Rate / fee item |
Official detail |
What to check on your bill |
|---|---|---|
Residential 5/8-inch or 3/4-inch water base charge |
Current code schedule lists $37.35 monthly customer charge for single-family/duplex water service. |
Confirm meter size and whether your property is single-family, duplex, multifamily, commercial or special-contract service. |
Residential water volume tiers |
Single-family/duplex water consumption tiers shown: $4.55 per 1,000 gallons for 0-15,000; $5.80 for 15,001-25,000; $7.00 for 25,001+. |
High irrigation use can push usage into higher tiers, especially during summer. |
Commercial / apartment 5/8-inch or 3/4-inch water base charge |
Current code schedule lists $43.11 monthly customer charge for several non-single-family classes. |
Large meters convert to living-unit equivalents and have higher base charges. |
Commercial / apartment water consumption |
Code schedule lists $5.65 per 1,000 gallons for several non-single-family classes, subject to any summer conservation rates adopted by city action. |
Ask Utility Billing if a summer conservation rate or special contract affects your account. |
Residential deposit |
Single-family residential and duplex deposit is $100 per LUE; new service page also lists $100 deposit for the common 5/8-inch meter. |
After one year of good payment history, a written request may be submitted for a 50% credit of the deposit. |
New service charge |
Current code and new-service page list $20 new service charge. |
Make sure deposit and service charge are both handled before requested start date. |
Meter test fee |
Current code schedule lists a $50 meter test fee. |
Ask when the fee applies and whether it is waived if city equipment is found inaccurate. |
Senior / disabled discount |
Age 65+ or disabled customers can receive 20% off fixed monthly base charge for water/sewer and 10% off trash service. |
Discount applies only to metered water serving one living unit occupied by the eligible customer, and proof of age/disability is required. |
LCRA WaterSmart rebates |
Program provides rebates of 50% of total cost up to $600 for eligible conservation improvements such as irrigation evaluations, retrofits, pool filters/covers, aeration, compost/mulch and soil testing. |
Apply before assuming reimbursement; keep itemized receipts and follow LCRA terms. |
Rate-check warning: water and wastewater rates can be changed by city ordinance or resolution. For a bill calculator, verify the current effective rate schedule, meter size, account class, trash charges, late fees, discounts and any summer conservation rate before publishing exact totals.
High Bill, Water Leak Check and Leak Adjustment
2x threshold
Leak consumption must be at least two times the average of the previous three months.
6 months history
You must have at least six months of prior consumption history with the City of Leander.
90-day deadline
Leak adjustment requests must be submitted within 90 days of completed repair.
Credit cap
Maximum credit is $250 with licensed plumber documentation or $100 for customer repair.
Leak-adjustment rule |
What Leander requires |
What customer should do |
|---|---|---|
Minimum usage increase |
Leak usage must be at least two times greater than the average consumption of the previous three months. |
Compare the leak bill to the prior three bills before applying. |
Account history |
Customer must have at least six months of prior consumption history at the property. |
New customers should call before assuming they qualify. |
Repair proof |
Request must include receipts or invoices showing costs incurred to fully repair the leak. |
Keep plumber invoice, parts receipt, repair date and photos. |
Submission deadline |
Request must be submitted within 90 days of completed repair. |
Submit online or ask Utility Billing for a hard-copy form. |
Frequency limit |
Only one leak adjustment will be granted every two years per customer address. |
Fix the underlying issue fully before submitting. |
Delinquent account |
Customer must live at the address and utilities account cannot be delinquent. |
Resolve past-due balance or payment agreement before relying on adjustment. |
Review period |
Maximum adjustment review period is 60 days or two consecutive billing cycles. |
Select the correct billing month(s) on the form. |
Not eligible for leak credit |
Why it matters |
What to do instead |
|---|---|---|
Toilet leak |
Leander treats toilet leaks as homeowner maintenance, including flush valve, tank ball, rod, floater, refill tube and flapper seal issues. |
Repair immediately, save proof and use it if you need a payment agreement, but do not assume adjustment. |
Leaking faucet |
Listed as ineligible. |
Repair and monitor usage after repair. |
Faucet, hose or outlet left running |
Unattended water use is ineligible. |
Use AMI/usage alerts when available and shut off outdoor spigots. |
Pool filling, car washing, irrigation or garden watering |
Usage for these activities is not a qualifying leak adjustment. |
Follow Phase 2 watering schedule and reduce outdoor use. |
Unauthorized water use |
Theft, mischief or vandalism is ineligible. |
File reports and discuss account security separately with Utility Billing. |
Phase 2 Water Conservation and Leander Watering Schedule
One day per week
Phase 2 limits landscape irrigation by automated systems, hose-end sprinklers, soaker hoses and drip irrigation to one day per week.
Allowed hours
Water only from midnight to 7:00 AM or 7:00 PM to midnight on your assigned day.
Hand watering
Hand-held watering is allowed at any time, but the city asks customers to conserve to keep demand low.
Address ending number |
Allowed watering day |
Allowed watering hours |
|---|---|---|
2 or 4 | Monday | Midnight-7 AM or 7 PM-midnight |
1 or 5 | Tuesday | Midnight-7 AM or 7 PM-midnight |
6 | Wednesday | Midnight-7 AM or 7 PM-midnight |
0 | Thursday | Midnight-7 AM or 7 PM-midnight |
9 | Friday | Midnight-7 AM or 7 PM-midnight |
8 | Saturday | Midnight-7 AM or 7 PM-midnight |
3 or 7 | Sunday | Midnight-7 AM or 7 PM-midnight |
Watering question |
Current Phase 2 answer |
Practical tip |
|---|---|---|
New landscaping variance |
The city may grant 21-day variances for new landscaping, but no variances are allowed from May 10 to September 1 due to high summer demand. |
Request variance before installing new sod or landscaping, and still water only before 7 AM or after 7 PM. |
Pool or splash pad water |
Allowed where necessary to maintain purification system or structural integrity. |
Do not use “pool” as a reason for avoidable nonessential water use. |
Commercial car wash or charity car wash |
Vehicle/boat washing is allowed at commercial car wash facility or charity/fundraising event on commercial property during the property’s designated watering day. |
Residential driveway car washing may not be treated the same; check the current ordinance phase. |
Source water |
Leander’s Phase 2 page states Lake Travis is Leander’s source of water. |
Watch lake levels and city notices during drought. |
Water Emergencies, Sewer Backups, AMI Meters and Drinking Water Reports
Call city first
For water leaks, sewer backups or blockages, Public Works says to call the city first so staff can investigate and provide instructions.
Meter-side check
Checking the meter can help show whether a leak appears to be on the public service line or private customer side. Leaks beyond the water meter are the customer’s responsibility.
Annual water report
The city publishes an annual Consumer Confidence Report each summer with drinking-water quality information for Leander water customers.
Issue |
Official route |
Say this / check this |
|---|---|---|
Water leak in street or meter area |
Call 512-259-2640 during business hours; after hours press 1. |
“Water is leaking at [address/cross street]. I checked the meter area and it appears [city side/customer side/unclear].” |
Sewer backup or blockage |
Call Public Works first at 512-259-2640. |
Stop using water if sewage is backing up and keep people away from contaminated water. |
No water or sudden pressure problem |
Call 512-259-2640 and press 1 after hours. |
Tell them whether it affects one fixture, whole home, neighbors or the street. |
AMI meter replacement or usage alerts |
Watch city AMI updates and Neptune 360 portal launch information. |
Ask how to set leak and high-usage alerts when the portal becomes available for your meter. |
Drinking water quality |
Use the Drinking Water Quality Reports page and annual CCR archive. |
Read the latest report for source, detected substances, violations/notices and contact information. |
Utility locate before digging |
Call 811 before digging and use city/public works routing if city facilities are involved. |
Private irrigation, pool, septic or customer-owned lines may require additional private locating. |
City of Leander Utilities vs MUD, HOA, ETJ, Apartment or Private Provider
If your bill says… |
Likely route |
Verify before paying |
|---|---|---|
City of Leander Utilities |
Use Municipal Online Payments, 512-528-2704, 512-259-1142, City Hall or city forms. |
Account number, previous amount paid, service address and account prefix due date. |
Bar W, Rancho Sienna, Block House MUD or another MUD |
Use the MUD’s operator, tax office, rate order or utility portal. |
Many Leander-address communities are outside direct city utility billing. |
HOA, apartment portal, landlord or property manager |
Use lease, resident portal or HOA instructions unless the City bills you directly. |
Whether the unit is master-metered, submetered, allocated or directly billed by City of Leander. |
Private gated community or decorative-light district |
Contact governing body such as HOA, MUD or county government for some services. |
Public Works may not have authority over every private community utility feature. |
PEC electric or Atmos gas |
Use PEC for electric service and Atmos for natural gas. |
Do not call Leander Utilities for electric outage or gas leak payment/service issues. |
Well, septic or Williamson/Travis County-related address |
Use county, septic, well or private utility records. |
A Leander mailing address does not prove city water/wastewater service. |
Portal check: if Municipal Online Payments cannot find your utility account or asks for information that does not match your bill, stop and call 512-259-1142. Paying the wrong Leander-area utility can delay posting, disconnection prevention, new service or refund tracing.
Leander Utility Billing Office Map
Use this map for City Hall / Utility Billing at 105 N Brushy Street. Call before driving if your issue involves late payment, service disconnection, payout agreement, new service, leak adjustment, transfer, recurring payment setup or emergency routing.
Route |
Address / phone |
Use for |
Important note |
|---|---|---|---|
Utility Billing |
105 N Brushy Street, Leander, TX 78641; 512-259-1142 |
Billing, due dates, late fees, new service, discounts, payment issues and forms. |
Office hours Monday-Friday, 8 AM-5 PM. |
Payment phone |
Phone payment. |
Have account number and previous amount paid ready. |
|
Mail |
P.O. Box 317, Leander, TX 78646 |
Routine mailed payment and utility correspondence. |
Allow mailing time; not best near termination deadline. |
Drive-through window |
South wall of Leander City Hall, 105 N Brushy Street |
Payment drop-off during or after business hours. |
Call to confirm urgent past-due or disconnect-risk accounts. |
Water / Wastewater Division |
607 Municipal Drive, Leander, TX 78641; 512-259-2640 |
Water leaks, sewer backups, line maintenance, water/wastewater operations. |
After hours, call 512-259-2640 and press 1 for water/wastewater. |
City main line |
General City Hall questions. |
Use Utility Billing or Public Works numbers for faster utility routing. |
Leander Water Utilities FAQ
How do I pay my Leander water bill online?
Use the City of Leander Municipal Online Payments portal and choose Utility Billing. The portal accepts debit and credit card payments for utility bills and states that e-checks are not accepted. Keep the confirmation number after payment.
What is the Leander water bill payment phone number?
Call 512-528-2704 to pay by phone. Before calling, have your utilities account number and previous amount paid ready because the city uses those items to confirm the account.
What is the Leander Utility Billing customer-service number?
Call Utility Billing Customer Service at 512-259-1142 for billing questions, account help, due dates, forms, late fees, discounts and service questions. The fax number is 512-690-2278.
Where is the Leander Utilities office?
Utility Billing is at Leander City Hall, 105 N Brushy Street, Leander, TX 78641. The office is open Monday through Friday from 8:00 AM to 5:00 PM. Drive-thru hours are Monday through Thursday from 8:00 AM to 4:30 PM and Friday from 8:00 AM to 4:00 PM.
What late fee does Leander charge?
If the bill is not paid by 5:00 PM on the due date, the city says a late fee of 10% of the total due, or a minimum of $10, will be assessed.
What happens if my Leander utility service is disconnected?
If payment is not received or a payment agreement is not submitted by the cutoff stated by the city, service can be disconnected and a $40 reinstatement fee applied. Service is not reinstated until the account is paid in full, including the fee, or an acceptable written payment arrangement is entered.
How do I start new water service in Leander?
Complete the online 2TurnItOn application or the printed Utilities New Service Form and submit the required information by email, in person or fax. For a common 5/8-inch residential meter, the city lists a $100 deposit and $20 service charge. Earliest new service can be effective the following business day.
Can I get a Leander leak adjustment?
Possibly. The leak consumption must be at least two times the average of the previous three months, you need at least six months of consumption history, the request must include repair receipts or invoices, and it must be submitted within 90 days of completed repair. Only one adjustment is granted every two years per customer address.
Are toilet leaks eligible for a Leander leak adjustment?
No. Leander lists toilet leaks as homeowner maintenance and says they are not eligible for a leak adjustment, including flush valve, tank ball, rod, floater, refill tube and flapper seal issues. Leaking faucets, unattended hoses, pool filling, car washing, irrigation and unauthorized water use are also ineligible.
What is the Leander water emergency number?
Call 512-259-2640 for water leaks, sewer backups and water/wastewater issues. After hours, call the same number and press 1 for water/wastewater emergencies.
30-Second Leander Water Utilities Checklist
Pay online: use Municipal Online Payments for Leander TX and select Utility Billing.
Pay by phone: 512-528-2704; have account number and previous amount paid ready.
Billing help: 512-259-1142; office at 105 N Brushy Street, Leander, TX 78641.
Mail: Utility Billing, P.O. Box 317, Leander, TX 78646.
Fees: online card fee $1.95; in-person card fee $2; late fee 10% or $10 minimum; reinstatement fee $40 after disconnection.
Due date: usually 28 days after bill issue date; prefix due dates are 5th, 12th, 19th or 29th depending on account prefix.
New service: common residential 5/8-inch meter requires $100 deposit and $20 service charge; earliest connection can be next business day.
High bill: call the city first for leaks, check the meter, repair promptly, and submit leak-adjustment proof within 90 days if eligible.
Watering: Phase 2 allows one assigned day per week, midnight-7 AM or 7 PM-midnight, based on address ending number.
Emergency: call 512-259-2640 and press 1 after hours for water/wastewater issues.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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