Ls Water Utilities 2026: Bill Pay, Login & Phone

Lee’s Summit, Missouri • Paymentus bill pay • water and sewer • winter sewer average • after-hours emergency

Lee’s Summit Water Bill Pay, Login, Phone and Service Help

Use this guide as a practical LS Water Utilities desk. It explains the official bill-pay and login route, phone payment, late-fee timing, start/stop/move service, emergency numbers, 2026 water and sewer rates, winter sewer averaging, high-bill leak checks, service-line responsibility and water-quality report access.

Pay / Login Customer Service Billing: 816-969-1900 Emergency: 816-969-7407

Start Here: Pick the Correct LS Water Utilities Route

Pay / loginPaymentus via City page

Main phone816-969-1900

Phone payment833-343-4840

After-hours emergency816-969-7407

Need	Best official route	Prepare first	Do not miss
Pay online or log in	Manage My Account	Account number from the water/sewer bill, service address, email and payment method.	Paymentus is the online access route for accounts, electronic bill sign-up and consumption history.
Make one-time payment without registering	Use “Pay Now” from the Paymentus home page reached through the City payment page.	Account information from the bill.	Registration is not required for one-time payment, but registration gives more account tools.
Pay by phone	833-343-4840	Water/sewer account number and payment method.	Telephone payments are available 24 hours a day, seven days a week.
Account, high bill, start/stop/move service	816-969-1900	Bill, account number, service address, move date, forwarding address if moving out.	Use the main office for account service, not the emergency line.
Start, stop or move water service	Call 816-969-1900 or visit 1200 SE Hamblen Road.	Account holder name/contact, SSN, email, service address, move-in/move-out date, forwarding address.	A service activation charge applies to the first bill when starting service.
Water or sewer emergency after hours	816-969-7407	Exact location, cross street, what is happening, safety risk.	Use after 5 p.m., weekends and holidays for emergencies.
Private plumbing leak concern	Call 816-969-1900.	Meter read, usage history, visible leak clues, toilet/irrigation check.	A service technician can check the meter for an indication of a leak.
Shut-off notice or past-due balance	Pay in person or use night depository to avoid posting delays, then call the office if needed.	Shutoff notice, past-due amount, payment confirmation and account number.	Shutoff notices provide a date to pay the past-due amount or request approval for a payment arrangement.

Important payment warning: if a shut-off notice is active, do not rely on slow online banking or mailed payment unless the utility confirms timing. The City’s payment page specifically warns customers to use night depository or in-person payment to avoid posting delays and potential interruption.

Official Lee’s Summit Water Utilities Phone, Address, Hours and Service Area

☎️

Water Utilities Service Center

Phone: 816-969-1900

Fax: 816-969-1935

After-hours emergency:
816-969-7407

Use for billing, start/stop/move service, high usage, payment questions, service forms and water/sewer emergencies.

🏢

Service Center location

Lee’s Summit Water Utilities
1200 SE Hamblen Road
Lee’s Summit, MO 64081

In-person payment hours: Monday-Thursday 8 a.m.-5 p.m.; Friday 9:15 a.m.-5 p.m.

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Service area

Lee’s Summit Water Utilities serves nearly all of the area within the corporate city limits plus some areas outside the city limits.

The total service area is over 70 square miles and serves more than 34,000 homes and businesses.

Local fact	Official detail	Why it matters for customers
System capacity	The water system can supply 32.5 million gallons per day through Kansas City, Independence and emergency Tri-County Water Authority connection.	Explains why the utility can serve a growing city and fire-protection needs.
Water source	Lee’s Summit purchases treated water from KC Water and Independence Water; suppliers draw from the Missouri River and water wells near the river.	Use this for water-quality context instead of saying Lee’s Summit operates its own river intake.
Wastewater treatment	Wastewater is conveyed to Little Blue Valley Sewer District for treatment.	Water Utilities manages collection and conveyance locally; treatment is regional.
Water quality	The City says its purchased water meets or exceeds federal and state standards.	Use the current Water Quality Report before making specific safety claims.
Fire protection	The City states Water Utilities tests more than 5,000 hydrants and earned a near-perfect ISO fire-protection rating of 38.6 out of 40.	Shows why water-system reliability matters beyond household use.

Pay Bill or Log In: Online, Phone, Mail, In Person, Drop Box and ACH

Online Paymentus

Manage My Account

Online billing, electronic bill sign-up, consumption history, account access and payment.

Phone payment

833-343-4840

Available 24/7 through the automated payment system.

In person

1200 SE Hamblen Road

Also accepted at City Hall Treasury, Monday-Friday 8 a.m.-5 p.m.

Bank Draft ACH

No-fee automatic bank-account deduction.

Complete the direct payment authorization form.

Use the City’s Manage My Account page first

Start from the official City of Lee’s Summit Water Utilities page, then choose the Paymentus payment/login option. Avoid generic bill-pay ads that may not post directly to the utility account.

Know which payment method has a fee

Credit and debit card payments carry a $2.95 third-party vendor fee. ACH bank draft and online banking can avoid that card fee when used correctly.

Use faster posting when service is at risk

If the account has a shut-off notice, use in-person or night depository payment to reduce posting delays, then contact the office with the payment proof if needed.

Save proof before closing the page

Keep confirmation number, date, amount, payment method, account number, service address and screenshot until the payment appears on the account history.

Payment method	Official detail	Best for	Watch out
Paymentus online	Provides secure account access, electronic bill sign-up, consumption history and payment.	Online payment, paperless billing, multiple accounts and saved payment methods.	$2.95 fee applies to credit and debit card payments.
One-time online payment	Customers can pay without registering by selecting Pay Now on the Paymentus homepage.	Quick one-time payment.	Registered account gives more tools and account history.
Phone payment	Call 833-343-4840 and follow prompts; phone system is available 24/7.	Automated payment outside business hours.	Have account number ready and save confirmation.
Mail	Detach remittance stub and return payment to Lee’s Summit Water Utilities, 1200 SE Hamblen Road, Lee’s Summit, MO 64081.	Routine non-urgent payments.	Mail is not ideal when shut-off date is close.
Online bank pay	Use the online banking account number shown on the front of the bill and remittance address 1200 SE Hamblen Road, Lee’s Summit, MO 64081.	No-fee payment from bank system.	Bank payment may mail a check; allow enough time.
In person	Water Utilities accepts payments at 1200 SE Hamblen Road. City Hall Treasury also accepts payments Monday-Friday 8 a.m.-5 p.m.	Past-due or shut-off notice situations.	Bring the remittance stub for faster processing.
Night depository	Drop boxes are at Water Utilities front door, City Hall north entrance, and alley between City Hall and Fire Headquarters.	After-hours payment when posting delay must be minimized.	Payments placed in drop boxes post the following business day.
ACH bank draft	Monthly payments can be automatically deducted from bank account; no fee.	No-fee recurring payment.	Save the ACH PDF before entering information or the form may appear blank after saving.

Payment posting script: “I paid Lee’s Summit Water Utilities account [account number] for [service address] on [date/time] by [Paymentus/phone/mail/in person/night depository/ACH/bank pay]. Confirmation number is [number]. Can you confirm whether it posted and whether anything remains due?”

Start, Stop or Move Lee’s Summit Water Service

Call or visit

Call 816-969-1900.
Or visit 1200 SE Hamblen Road.
Use normal business hours: Monday-Thursday 8 a.m.-5 p.m.; Friday 9:15 a.m.-5 p.m.
A service activation charge applies to the first bill when starting service.

Information to prepare

Name and contact information of account holder.
Social Security number.
Email address.
Address where service starts or stops.
Move-in or move-out date.
Forwarding address for final bill when moving out.

Common documents

Direct Debit Authorization.
Hydrant Meter Rental Agreement.
Landlord Authorization to Revert Service.
Pool Sewer Credit Application for non-residential outdoor pool.
Leak Adjustment Request Form after a water loss.

Move-out tip: ask for the final meter-read date, final bill mailing date, forwarding address confirmation and whether any automatic draft or online payment profile should be updated.

Start / Stop / Move Service Manage My Account Call 816-969-1900

Due Date, Late Fee, Shut-Off Notice and Reactivation

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Monthly billing

All accounts are billed monthly, and the due date is based on the customer’s location. Bills are due within 21 days of the mailing date.

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Late penalty

A 5% penalty charge is assessed on the total outstanding balance as of the due date.

🔒

Reactivation

Past-due amounts and a reactivation fee must be paid to have service reinstated after shutoff.

Situation	What the City page says	What to do
Normal bill	Payable on billing date and due by the date shown on bill.	Pay before due date and save confirmation.
Late balance	5% penalty on total outstanding balance as of due date.	Call before the shut-off notice date if you need help.
Shut-off notice	Notice gives a date to pay past-due amount or request approval for payment arrangement.	Use in-person or night depository payment to avoid posting delays.
Service interrupted	Reactivation fee and past-due amounts must be paid to reinstate service.	Call 816-969-1900 with payment proof and ask what remains required.
After-hours emergency	Emergency number is for water/sewer emergencies after 5 p.m., weekends or holidays.	Do not use the emergency number for routine billing disputes unless water/sewer emergency exists.

Past-due script: “I’m calling about Lee’s Summit Water Utilities account [number]. I received a shut-off notice dated [date]. What exact amount, payment method and deadline will prevent interruption, and can a payment arrangement be approved?”

2026 Water Rates, Sewer Rates and Winter Sewer Average

5/8-inch base

Water base: $13.25. Sewer base: $18.55.

Residential water tier 1

Under 7,000 gallons: $5.63 per 1,000 gallons.

Residential water tier 2

7,001-15,000 gallons: $6.62 per 1,000 gallons.

Residential water tier 3

Over 15,001 gallons: $8.27 per 1,000 gallons.

2026 rate item	Official amount / rule	Customer meaning
Base charges effective date	Monthly base charges effective January 1, 2026.	Use current rate page before publishing or comparing costs.
5/8-inch meter	Water $13.25; Sewer $18.55.	Common residential meter size reference.
3/4-inch meter	Water $14.83; Sewer $21.07.	Higher meter size has higher fixed base.
1-inch meter	Water $19.87; Sewer $28.23.	Check meter size before questioning base charge.
2-inch meter	Water $66.21; Sewer $75.31.	Often appears on larger residential/commercial services.
Residential water volume	Under 7,000 gal $5.63; 7,001-15,000 gal $6.62; over 15,001 gal $8.27 per 1,000 gallons.	Outdoor use and leaks can push usage into higher blocks.
Commercial water volume	All usage $7.18 per 1,000 gallons.	Commercial customers should not compare directly with residential tier blocks.
Sewer volume	Residential subject to winter sewer average: $7.04 per 1,000 gallons; commercial all usage $7.04.	Winter average controls many residential sewer charges outside winter months.
Winter sewer average	Calculated using water usage on January, February and March bills. New customers receive default average of 6,500 gallons.	Conserve and fix leaks in winter billing months to avoid higher sewer average.
Summer sewer average rule	April-December sewer billing is based on winter usage unless actual water usage is less than the average.	If actual usage is lower, customers are billed for actual sewer usage.

Winter sewer average tip: January, February and March bills matter. Repair toilets, faucets, humidifier leaks and service-line leaks before those bills, because the winter average can set the sewer charge for the remaining nine months.

Rate Information Consumption History Ask About Rates

High Bill, Reread, Leak Check and Private Service Line Responsibility

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Use consumption history

The City bill includes a graph of consumption history, and the customer portal can help review usage patterns.

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Check likely leaks

Unusual bills may come from plumbing problems such as a leaking toilet flapper or other leaks.

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Ask for help

Customer service may have the account reread or a leak check performed to help identify unusual use.

Check	What to do	Why it matters
Consumption graph	Compare current usage to prior months and same season last year if available.	Shows whether the change is seasonal, sudden or continuous.
Estimated read	Ask whether the meter was estimated due to weather or access issue.	Meter reads may be estimated when the meter cannot be accessed or read.
Toilet flapper	Dye-test toilets and listen for refill cycling.	A running toilet can raise usage without obvious visible water.
Outdoor use	Check irrigation, hose bibs, pools, spigots and landscaping changes.	Outdoor use can raise water tiers without raising sewer above winter average.
Private water service line	Property owner is typically responsible for the water service line from building to meter.	Leaks on the private side may require a plumber.
Sewer lateral	Property owners are responsible for inspection, cleaning, maintenance, repair and replacement of sewer laterals and service lines.	Backups may not be covered by utility or warranty provider.
Leak adjustment	Use the Leak Adjustment Request Form after a water loss if eligible.	Save repair receipts, photos and dates before submitting.

High-bill script: “My Lee’s Summit water/sewer bill increased from [normal usage] to [new usage]. I checked toilets, irrigation, outdoor faucets, usage history and the service line area. Can you review whether this was an estimated read, reread issue, leak indication, winter sewer average or possible leak adjustment?”

Leak Adjustment Form Route Lateral & Service Line Call for Leak Check

Report Water or Sewer Emergency

🚨

After-hours emergency

Call 816-969-7407.
Use after 5 p.m., weekends and holidays.
Report water main breaks, sewer backups, sewer overflows or urgent water/sewer field issues.
Give exact address, cross street and visible hazard.

☎️

Business-hours issue

Call 816-969-1900.
Use for suspected private leaks, low pressure, billing-related service check and water/sewer questions.
Service technicians can check the meter for indication of private water-system leak.
For sewer backup, stop using water until directed.

Problem	What to say	What to prepare
Water main break	“Water is flowing/bubbling at [location]. It started around [time].”	Cross street, traffic hazard, road washout, hydrant/valve nearby, photos only if safe.
Sewer backup or overflow	“Wastewater is backing up/overflowing at [fixture/manhole/yard/street].”	Stop using water, avoid contact, keep people and pets away from sewage.
Private leak concern	“I suspect a private water-system leak at [address]. Can a technician check the meter for leak indication?”	Usage history, meter area condition, plumber notes, leak timing.
Low pressure / no water	“My property at [address] has low pressure/no water. It started at [time].”	Neighbors affected, shutoff notice status, nearby work, outside spigot pressure.

Emergency script: “I need to report a [water main break/sewer backup/no water/low pressure] at [address]. The nearest cross street is [cross street]. It started at [time] and is affecting [street/yard/home/neighbors]. Is a crew already aware?”

Water Quality, Lead Service Line Inventory and Conservation

2026 report

Lee’s Summit Water Utilities released the 2026 Water Quality Report and says its water meets or exceeds standards for safe, high-quality water.

Printed copy

Printed copies of the Water Quality Report can be requested at 816-969-1900.

Lead and copper inventory

The utility completed a service-line inventory for public and private portions of lines and submitted it to Missouri DNR in October 2024.

Topic	Official detail	Customer action
Water quality report	Annual report summarizes water quality and recent water supply test results required under the Safe Drinking Water Act.	Read latest report before making water-safety claims.
Water suppliers	Water is purchased from Kansas City and Independence.	Use report for source and testing details.
Service-line inventory	Inventory identifies publicly owned and customer-owned portions of service lines.	Check inventory if your property has lead, galvanized requiring replacement or unknown line status.
Indoor conservation	Shorter showers, fixing dripping faucets and running full dishwasher/laundry loads are recommended conservation steps.	Fix leaks before winter sewer-average months.
Outdoor conservation	Native landscaping, pool/spa leak checks, hose nozzles, deep but less frequent watering and checking soil moisture are recommended.	Reduce high summer tiers and avoid unnecessary water use.
Water pressure	The City recommends checking and adjusting home water pressure to protect plumbing and improve efficiency.	High pressure can cause leaks and pipe damage.

Water Quality 2026 Water Quality Report Water Conservation

Sewer System, Private Laterals, Grease and Waste Disposal

Sewer system scale

The sanitary sewer system conveys about four billion gallons of sewage for treatment each year.

Public system

The system includes more than 500 miles of public sewer mains, 11,000 manholes, 33 pumping/lift stations and 33,557 sewer accounts.

Private laterals

Property owners are responsible for water service lines and sewer laterals that connect buildings to the public system.

Sewer issue	What to know	What to do
Sewer backup	Water Utilities responds to sewer blockages and overflows as emergencies.	Call immediately; stop using water until directed.
Private lateral under street	If a sewer lateral under the street fails before connecting to the public system, property owner may be responsible for repair and street/public improvement damages.	Ask about the Private Sewer Lateral Repair Program if eligible.
Roots or cracked line	Lateral lines can crack, break or leak because of age or tree/shrub root infiltration.	Call a plumbing company for private lateral inspection or cleaning.
Grease and improper disposal	Grease, wipes and improper drain disposal can cause sewer blockages.	Trash grease and wipes; do not flush or pour them into drains.
Inspection and maintenance	The City inspects sewer lines on a 10-year cycle, evaluates 50 miles annually and jets approximately 100 miles of mains per year.	Report recurring problems and ask whether public-side inspection history exists.

Sewer System Lateral & Service Line After-Hours Emergency

Before Digging, Fencing, Tree Work or Service-Line Repair

1. Locate first

Use Missouri 811 before digging near water, sewer, gas, electric or communications lines.

2. Mark the work area

Mark fence, tree, trench, irrigation, driveway or service-line repair area clearly.

3. Know private responsibility

Property owners are typically responsible for water service line from building to meter and sewer laterals.

4. Keep meter accessible

Keep meter area clear so Water Utilities can read, inspect or check for leaks.

Missouri 811 Call 811 Private Line Responsibility

Map: Lee’s Summit Water Utilities Service Center

Use this map for the Water Utilities Service Center at 1200 SE Hamblen Road, Lee’s Summit, MO 64081. For live account status, payment posting, shutoff notices or emergencies, call the official numbers listed above.

Route	Address / link	Use for
Water Utilities Service Center	1200 SE Hamblen Road, Lee’s Summit, MO 64081	Billing, payments, customer service, start/stop/move service, documents and account help.
Mail / online bank pay remittance	Lee’s Summit Water Utilities, 1200 SE Hamblen Road, Lee’s Summit, MO 64081	Mail payment and bank bill-pay remittance address.
City Hall Treasury	220 SE Green Street, Lee’s Summit, MO 64063	In-person payment during Monday-Friday City Hall Treasury hours.
Douglas Street drop box	Alley between City Hall and Fire Headquarters, near 207 SE Douglas Street	Night depository payment posted following business day.
Paymentus / account portal	Manage My Account	Pay, register, paperless billing, autopay, multiple accounts and consumption history.
Customer service page	Customer Service	Start/stop/move service, direct debit, hydrant meter, landlord revert, pool sewer credit and leak adjustment forms.

LS Water Utilities FAQ

How do I pay my LS Water Utilities bill online?

Use the City of Lee’s Summit Water Utilities Manage My Account page, which links to Paymentus for online account access, electronic billing, consumption history and payments.

What is the Lee’s Summit Water Utilities phone number?

Call 816-969-1900 for Water Utilities customer service, billing, start/stop/move service, high usage, forms and account questions.

What is the Lee’s Summit water bill phone payment number?

Call 833-343-4840 for automated phone payment. The phone payment system is available 24 hours a day, seven days a week.

What is the after-hours water or sewer emergency number?

Call 816-969-7407 after 5 p.m., on weekends or holidays to report a water or sewer emergency.

Where is the Lee’s Summit Water Utilities office?

The Water Utilities Service Center is at 1200 SE Hamblen Road, Lee’s Summit, MO 64081. In-person payment hours are Monday-Thursday 8 a.m.-5 p.m. and Friday 9:15 a.m.-5 p.m.

Is there a fee to pay by credit or debit card?

Yes. The City says a $2.95 fee applies to credit and debit card payments and is assessed by the third-party vendor.

When is my Lee’s Summit water bill due?

Water and sewer bills are payable on the billing date and due by the due date shown on the bill. The City says bills are due within 21 days of the mailing date.

What happens if my bill is late?

A 5% penalty is assessed on the total outstanding balance as of the due date. Shut-off notices are sent for past-due balances and provide a date to pay or request approval for a payment arrangement.

How is the winter sewer average calculated?

The winter sewer average uses water usage shown on the January, February and March bills. New customers receive a default sewer average of 6,500 gallons.

Is this the official LS Water Utilities website?

No. This is an independent informational guide. Use official City of Lee’s Summit pages, Paymentus, your bill, 816-969-1900, 833-343-4840 and 816-969-7407 to verify live balance, payment posting, service status, rates and emergency instructions.

30-Second LS Water Utilities Checklist

Pay/login: City Manage My Account page → Paymentus → account number → payment method → save confirmation.

Billing/account: 816-969-1900; fax 816-969-1935.

Phone payment: 833-343-4840, available 24/7.

Emergency: after 5 p.m., weekends or holidays, call 816-969-7407.

Office: 1200 SE Hamblen Road, Lee’s Summit, MO 64081.

Due/late: bills due within 21 days of mailing; 5% penalty applies after due date.

High bill: check usage graph, estimated read, toilets, irrigation, private service line, winter sewer average and leak adjustment form.

Quarks_Systems

Editorial Team

WaterBillGuide.us

The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.

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Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely

Prepare before late fees or shutoff

Check high bill and leak causes

Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

City

State

Utility / Water Department name

What do you need?

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

The payment page is linked from the official city, county, or utility website.

The page asks for your utility account number, customer number, or service address.

The page uses HTTPS and shows the utility/payment processor name clearly.

Any card fee, e-check fee, or convenience fee is shown before payment.

You can save or print a confirmation number after payment.

You checked whether late, shutoff, or reconnect notices require calling the office after payment.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

What is your current situation?

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Possible cause

Approx. bill increase

Quick leak test Turn off all water, then check whether the meter still moves.

Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.

Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Service request type

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

What do you need most?

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

City / Utility

Account number

Service address

Reason

Your name

Extra detail