Manassas Park Water Utilities Help Desk: Pay, Log In, Call or Start Service
Use this guide like the Water & Sewer Billing counter at City Hall: pay a utility bill, confirm the online or Treasurer payment route, call the right office, start service before moving in, close service before moving out, understand tenant deposits, calculate 2026 water and sewer charges, restore service after a disconnect order, report a leak or sewer issue, and separate water usage from UOSA, refuse, recycling and stormwater fees.
Quick Answer: Manassas Park Water Utilities Phone, Login and Address
Need |
Official route |
Prepare first |
Important detail |
|---|---|---|---|
Water/sewer/refuse billing question |
Account number, service address, bill date, payment proof and meter/use question. |
Use Water & Sewer Billing for account setup, final reads, service questions and bill review. |
|
Payment help / restoration payment |
Treasurer at 703-335-8835. |
Past-due balance, payment method, account number and disconnect notice if any. |
If paying online after a disconnect work order, call Water Billing at 703-335-8805 for restoration handling. |
Pay online / login |
Start at the official city website and city payment portal. |
Account number, last/business name, payment method and bill type shown in the portal. |
Older city payment guidance says online card/e-check payments carry a 3% fee. If the portal does not show water/sewer, call the Treasurer before paying. |
Start service |
Email or visit Water & Sewer Billing at City Hall. |
Photo ID, owner settlement/deed or tenant landlord authorization forms, application and activation fee/deposit. |
2025-26 guide says applications before 2 PM may be turned on same day; after 2 PM are processed next business day. |
Stop service / final bill |
Email water.billing@manassasparkva.gov or visit Water & Sewer Billing. |
Desired termination date, forwarding address, account number and contact information. |
Submit more than 24 hours before desired termination date; charges may continue if the account is not closed. |
After-hours water or sewer emergency |
703-361-1136, Manassas Park Police non-emergency for Public Works after-hours service. |
Exact address/cross street, problem type, safety risk, callback number. |
Use for water/sewer emergencies before 8:30 AM, after 5 PM, weekends or holidays. |
Business-hours leak or running water in street |
Public Works 703-393-0881 or Water Billing 703-335-8805. |
Location, photos if safe, flow direction and whether leak is in street/meter pit/customer side. |
The City is responsible for street-side/meter-pit leaks; customer-side leaks are the customer’s responsibility. |
Trash and recycling |
Patriot Disposal at 703-257-7100. |
Service address, pickup issue, cart/refuse question and collection day. |
City utility services include refuse and recycling, and city guidance lists Wednesday pickup. |
Address note: newer 2025-2026 Water & Sewer Billing guidance lists 100 Park Central Plaza, Suite #303. Some older forms show One Park Center Court. They refer to City Hall/Water Billing routing, but customers should call 703-335-8805 before mailing documents or visiting if the exact suite matters.
First Check: Manassas Park, Manassas City or Prince William Water?
Manassas Park is an independent city and is not the same utility as the City of Manassas or Prince William Water. Before paying, match the provider name, account number format, service address and payment instructions printed on your bill.
Bill says City of Manassas Park
Use Water & Sewer Billing at 703-335-8805, Treasurer payments at 703-335-8835 and the Manassas Park city payment route.
Bill says City of Manassas
City of Manassas Utilities is a different provider and may include electric service. Do not use Manassas Park payment instructions.
Apartment, HOA or Prince William route
Some residents may see submeter, HOA or neighboring provider billing. Use the provider printed on your statement.
Bill clue |
Use this route |
Verify before paying |
|---|---|---|
Service address is inside City of Manassas Park and bill references water/sewer/refuse/recycling from the City |
Manassas Park Water & Sewer Billing and Treasurer. |
Account number, service address, bill date, balance and due date. |
Bill shows electricity, City of Manassas Utilities or a Manassasva.gov payment portal |
City of Manassas Utilities, not Manassas Park Water Billing. |
Provider name and utility service mix. |
Bill says Prince William Water |
Prince William Water customer service and portal. |
Do not use Manassas Park Treasurer unless your bill says City of Manassas Park. |
Rent statement lists water/sewer charge |
Ask landlord or management whether the property is master-metered. |
Lease utility clause and whether tenant should open a direct city account. |
Trash/recycling service issue only |
Patriot Disposal first, then Water Billing if bill/service record is involved. |
Collection day, address, missed pickup date and cart issue. |
Pay or Log In for Manassas Park Water Utilities
Manassas Park’s water documents split billing/account service from payment collection. Use Water & Sewer Billing for account questions and the Treasurer for payment questions. The city’s older payment guide mentions online payments through the city website with a 3% fee for card/e-check payments; if a portal dropdown does not clearly show your water/sewer account, call before submitting money.
Start at the official city website
Use manassasparkva.gov and look for payments, Treasurer, Water & Sewer Billing, or the official customer/taxpayer portal. Avoid search-result ads or lookalike payment pages.
Confirm the bill type before paying
Some publicly visible city portal screens focus on taxes and licenses. For a water/sewer bill, make sure the bill type, account number and service address match your utility bill before paying.
Use Treasurer phone for payment uncertainty
Call 703-335-8835 when you need payment method, posting, fee or restoration-payment instructions.
Keep proof and call for restoration
If a disconnect work order has been issued, payment alone is not enough. Pay the required balance and fee, then call Water Billing at 703-335-8805 to have service restored.
Payment route |
Use when |
Need ready |
Fee / timing warning |
|---|---|---|---|
City website / online payment route |
You want to pay electronically through the official city site. |
Account number, bill type, service address/name match and payment method. |
City guidance lists a 3% fee for credit/debit card and e-check payments. Confirm water/sewer is available in the portal before paying. |
Treasurer phone payment / payment help |
You are unsure which online route to use or need restoration payment. |
Account number, past-due notice and payment method. |
Call 703-335-8835. |
In-person payment |
You need cash, certified funds, receipt, account verification or disconnect/reconnect handling. |
Bill, account number, ID if needed, payment method and disconnect notice if applicable. |
Newer guide lists City Hall at 100 Park Central Plaza, Suite #303; call before visiting if unsure. |
Mail or bank bill pay |
Routine payment with enough processing time. |
Account number, service address and payment coupon/details. |
City guidance says to allow 7-10 business days for checks received by mail or through a financial institution. |
Cash, check, money order, cashier’s check |
You prefer traditional payment. |
Account number and payable amount. |
Use Treasurer/City Hall guidance for current acceptance rules. |
Payment after disconnect work order |
Service is disconnected or shutoff is imminent. |
Entire past-due balance plus administrative fee, payment proof and account number. |
After online payment, call 703-335-8805 for service restoration. |
Due Date, Late Penalty, Interest and Disconnection
Due date
Charges are due by the last day of the month, or the next business day if that day falls on a weekend or holiday.
10% penalty
Late penalty applies to the first 30-day outstanding balance.
1% interest
Interest applies to other remaining balances.
$30 fee
Once a disconnect work order is issued, the full past-due balance plus administrative fee must be paid.
Situation |
City rule / risk |
Best action |
|---|---|---|
Normal monthly bill |
Due by the last day of the month; weekend/holiday moves due date to next regular business day. |
Pay early enough for online, bank or mailed processing. |
Payment is late |
10% late penalty applies to the first 30-day outstanding balance. |
Call Treasurer for exact payoff before making a partial payment. |
Older unpaid balance remains |
1% interest fee applies to remaining balance. |
Ask for a full account ledger if the balance seems wrong. |
Past-due amount not paid before noted disconnect date |
Service may be disconnected. |
Pay before the noted date and confirm posting with Water Billing. |
Disconnect work order issued |
Entire past-due balance plus $30 administrative fee must be paid. |
Pay with an accepted method, then call 703-335-8805 to request restoration. |
Payment made online after disconnect work order |
Office must still know payment has been made. |
Call Water Billing after payment; do not wait for automatic restoration. |
Cannot pay before shutoff |
City code allows payment extension plans under specific terms and fees for delinquent customers before shutoff. |
Contact Treasurer before the shutoff date; ask whether extension-plan rules apply to your account. |
Tenant does not pay |
Application form warns that a lien may be placed on the property if tenant delinquent water/sewer charges are not paid. |
Property owners should monitor tenant accounts and final bills. |
Restoration rule: if the disconnect process has started, treat payment and restoration as two steps: pay the full required amount, then call Water & Sewer Billing at 703-335-8805 so the office can handle service restoration.
Start Manassas Park Water, Sewer, Refuse and Recycling Service
Manassas Park utility service through an existing connection can be initiated by email or in person at the Water & Sewer Billing Department. Same-day activation may be possible only when the complete application is submitted before the current daily cutoff and fees are paid.
Applicant type |
Required documents |
2025-26 amount shown |
Important note |
|---|---|---|---|
Owner / purchaser |
Copy of settlement statement, Closing Disclosure or deed; valid photo ID such as driver’s license, passport or military ID. |
$82.77 at activation. |
Amount equals $52.77 monthly fee plus $30 connection fee. |
Tenant / renter |
Landlord authorization and property owner agreement completed/initialed/signed by owner, owner photo ID, tenant photo ID, completed application. |
$322.77 at activation. |
Amount equals $82.77 application/connection amount plus $240 tenant security deposit. |
Tenant receiving needs-based assistance |
Signed landlord authorization letter and documentation such as Section 8 voucher or local/state/federal assistance proof. |
Deposit may be waived when documentation qualifies. |
Ask Water Billing before assuming the $240 deposit is waived. |
Bank-owned / realtor-managed property |
Letter from bank granting management/listing agreement and completed Application for Utility Services. |
$82.77 at activation. |
Make sure management authority is clear. |
Same-day activation request |
Complete application and required payment before 2 PM under the 2025-26 guide. |
Depends on applicant type. |
Same-day service is not guaranteed; after 2 PM is processed next business day. |
Older form conflict |
Older application materials show different older fees and older City Hall address wording. |
Use the 2025-26 guide as the current fee reference, then verify with Water Billing. |
Bring the newest city form or ask the office to email the current application packet. |
Stop Service, Final Meter Read and Deposit Return
Moving out does not automatically close a Manassas Park water account. The 2025-26 guide says termination requests must be made by email or in person and must be submitted more than 24 hours before the desired termination date.
Step |
What to do |
Why it matters |
|---|---|---|
Submit disconnect request |
Email water.billing@manassasparkva.gov or visit Water & Sewer Billing at City Hall. |
Requests must be more than 24 hours before desired termination date. |
Provide final date |
Give the exact service termination date and forwarding address. |
The meter will be read on the date indicated on the application. |
Ask for final bill total |
After the meter has been read, contact Water Billing for the total final bill. |
Do not guess the final amount from the prior bill. |
Tenant deposit handling |
Tenant security deposit is applied to final bill if the final bill is equal to or less than deposit; remaining balance is mailed to forwarding address. |
Provide a correct forwarding address and pay any final-bill balance above deposit. |
Do not leave account open |
Confirm closure in writing. |
If you do not close the water account, charges may continue to accrue. |
Owner/landlord review |
Owners should verify the final tenant balance and account status. |
Landlord authorization warns unpaid tenant charges can create property lien risk. |
2026 Manassas Park Water, Sewer, UOSA, Stormwater and Refuse Rates
FY26 fee material shows water and sewer consumption rates by 1,000 gallons plus monthly charges. Your total bill can include water, sewer, UOSA/base service fee, stormwater and refuse/recycling, so a higher bill is not always caused only by gallons used.
Residential water
$4.31 per 1,000 gallons in FY26 fee material.
Residential sewer
$7.18 per 1,000 gallons in FY26 fee material.
Monthly UOSA / base
$52.77 commercial and residential monthly UOSA fee.
Curbside refuse
$26.10 for FY26 curbside pickup.
Residential / standard item |
FY26 amount shown |
Plain-English note |
|---|---|---|
Residential water |
$4.31 per 1,000 gallons. |
Based on metered water consumption. |
Residential sewer |
$7.18 per 1,000 gallons. |
Usually tied to water consumption because wastewater is not separately metered for most homes. |
Monthly UOSA / base service fee |
$52.77. |
Budget materials describe this as tied to Upper Occoquan Service Authority treatment-facility obligations and shown on bills as a base service fee. |
Application fee |
$82.77. |
$52.77 monthly fee plus $30 connection fee paid at activation. |
Tenant deposit |
$240. |
Added to application/connection amount unless a qualifying assistance waiver applies. |
Curbside refuse/recycling |
$26.10. |
Monthly city refuse/recycling charge shown in FY26 fee material. |
Dumpster refuse/recycling |
$21.30. |
Alternative refuse category. |
Senior tax relief refuse/recycling discount |
$7.11. |
Verify eligibility with the City before applying discount. |
Stormwater management |
$192.02 per ERU annually. |
Annual stormwater fee; not caused by water consumption. |
Commercial water/sewer item |
FY26 water amount shown |
FY26 sewer amount shown |
Note |
|---|---|---|---|
0-10,000 gallons | $6.51 + ERU charge | $9.41 | First commercial block. |
10,001-20,000 gallons | $7.65 + ERU charge | $10.56 | Second commercial block. |
20,001-40,000 gallons | $8.80 + ERU charge | $11.70 | Third commercial block. |
40,001+ gallons | $9.94 + ERU charge | $12.85 | High-use commercial block. |
ERU rate | $5.75 | Not listed as separate sewer amount | ERU charges depend on meter size/equivalent residential units. |
3/4-inch meter ERU charge | $2.87 | Not listed as separate sewer amount | 1.5 ERU example. |
1-inch meter ERU charge | $8.62 | Not listed as separate sewer amount | 2.5 ERU example. |
2-inch meter ERU charge | $40.22 | Not listed as separate sewer amount | 8.0 ERU example. |
Bill-estimate shortcut: for a residential account, estimate water and sewer by multiplying metered 1,000-gallon units by $4.31 and $7.18, then add the $52.77 UOSA/base fee and any refuse/recycling or stormwater line that appears on the bill.
High Bill, Leak Check and Bill Adjustment Rules
Manassas Park’s 2025-26 leak guide is direct: customers are not eligible for adjustments due to leaks on the customer side of the meter because the water passed through the meter and the City is charged for it. This makes quick leak detection important.
No leak adjustment
Customer-side leaks do not qualify for bill adjustment under the leak guide.
Watch meter movement
A technician can verify no water is being used and check whether the meter still moves.
Fix quickly
Leaks inside the home or from meter connection to home are customer responsibility.
High-bill check |
What to do |
Why it matters |
|---|---|---|
Compare normal consumption |
Review prior monthly gallons and look for consistent/worsening high usage. |
Leak guide says high consumption is a common sign of underground leak. |
Toilets and faucets |
Check all toilets and faucets for running water, bad flappers, drips and stuck valves. |
Water passing through the meter remains billable. |
Meter movement test |
Turn off all water, then have meter checked or watch for movement. |
Meter movement when nothing is on indicates a leak somewhere on the property. |
Wet or soggy areas |
Search the general vicinity of the water line for unusual wet spots not caused by rain or watering. |
Underground leaks may surface several yards away from the actual leak. |
Street-side or meter-pit leak |
Call Public Works or Water Billing during business hours. |
City is responsible for leaks on street side of meter and in the meter pit. |
Customer-side leak |
Call a plumber and repair quickly. |
Leaks from meter connection to home and inside the home are customer responsibility. |
Unable to find leak |
Call 703-335-8805 and ask whether a service technician can visit and help identify potential causes. |
Technician can check meter conditions but does not replace private plumbing repair. |
Bill shock from small leaks |
Do not ignore small continuous leaks. |
Leak guide examples show even small leaks can waste very large monthly gallons. |
Water Leak, Sewer Emergency, Trash or Service Problem
Problem |
Best route |
Say this |
Have ready |
|---|---|---|---|
Running water in street during business hours |
Public Works 703-393-0881 or Water Billing 703-335-8805. |
“Water is running in the street at [address/cross street].” |
Exact location, photos if safe, flow direction and time started. |
Water/sewer emergency before 8:30 AM, after 5 PM, weekend or holiday |
Police non-emergency 703-361-1136 for Public Works after-hours service. |
“I need after-hours Public Works for a water/sewer emergency.” |
Address, problem type, safety risk, callback number. |
Leak near meter box |
Water Billing / Public Works. |
“There is a leak near the meter pit at [address].” |
Meter location, whether leak is street side or house side if known. |
Leak inside home or private service line |
Private plumber plus Water Billing for bill questions. |
“I found a customer-side leak and need to understand my bill.” |
Repair date, plumber invoice and meter/bill readings. |
Sewer backup or sewer odor |
After-hours emergency number if urgent; Water Billing/Public Works during business hours. |
“I’m reporting a possible sewer issue at [address].” |
Affected fixtures, odor, manhole/location, neighbors affected. |
Trash/recycling missed pickup |
Patriot Disposal 703-257-7100. |
“My Wednesday trash/recycling pickup was missed at [address].” |
Address, item type, collection day and cart location. |
Water Quality, Trash/Recycling and Utility-Service Notes
Manassas Park utility services include water, sewer, refuse and recycling collection. The City also posts annual drinking-water quality reports through Public Works resources. Billing questions still route to Water & Sewer Billing, while collection-service issues go to Patriot Disposal.
Topic |
Official detail / route |
Customer action |
|---|---|---|
Annual Water Quality Report |
City of Manassas Park publishes annual Consumer Confidence / Water Quality Reports. |
Use the latest official PDF before quoting water-quality values. |
Water quality concern |
Water Billing/Public Works can route concerns; after-hours emergency route is 703-361-1136. |
Note color/odor/taste, hot vs cold, fixtures affected and whether neighbors are affected. |
Refuse and recycling service |
City utility services include refuse and recycling collection. |
Billing is through city utility account; pickup issue goes to Patriot Disposal. |
Collection day |
City guidance lists trash/recycling pickup every Wednesday. |
Place containers according to current Patriot Disposal/City rules. |
Electricity or gas |
City application tells new customers to contact NOVEC, Columbia Gas or Washington Gas for those services. |
Do not expect Manassas Park water bill to include electric or gas service. |
Stormwater fee |
FY26 material lists stormwater management at $192.02 per ERU annually. |
Remember stormwater is separate from water consumption. |
Manassas Park Water Billing Office, Payment Contacts and Map
Water & Sewer Billing
City Hall
100 Park Central Plaza, Suite #303
Manassas Park, VA 20111
Phone: 703-335-8805
Email: water.billing@manassasparkva.gov
Treasurer / Payments
Phone: 703-335-8835
Use for: payment method, payment posting, online payment questions and restoration payment instructions.
After-Hours Emergency
Police non-emergency: 703-361-1136
Use for: water/sewer emergencies before 8:30 AM, after 5 PM, weekends and holidays.
Contact / place |
Address / phone |
Use for |
|---|---|---|
Water & Sewer Billing Department |
100 Park Central Plaza, Suite #303; 703-335-8805. |
Start service, stop service, final bill, high bill, meter read, account questions and billing concerns. |
Treasurer |
703-335-8835. |
Payment questions, payment posting, accepted payment method and restoration payment. |
Public Works |
703-393-0881 during business hours for leaks/running water in street. |
Street-side water leak and field-service routing. |
After-hours water/sewer emergency |
703-361-1136. |
Police non-emergency route for Public Works after-hours service. |
Patriot Disposal |
703-257-7100. |
Trash and recycling service issues. |
Official city website |
manassasparkva.gov. |
Current forms, payment links, public works notices and city updates. |
Manassas Park Water Utilities FAQ
What is the Manassas Park Water Billing phone number?
Call the City of Manassas Park Water & Sewer Billing Department at 703-335-8805 for utility account, billing, start-service, final-bill, meter-read, high-bill and service questions.
What is the Manassas Park payment phone number?
Call the Treasurer at 703-335-8835 for payment questions. This is the best number when you need to confirm payment methods, payment posting or restoration payment instructions.
Where do I pay my Manassas Park water bill online?
Start from the official city website at manassasparkva.gov or the city payment portal. Because some portal screens focus on taxes and licenses, confirm that the bill type and account number match your water/sewer account before submitting payment. Call the Treasurer at 703-335-8835 if unsure.
What is the after-hours water or sewer emergency number?
Call 703-361-1136, the Manassas Park Police non-emergency number, for Public Works after-hours water or sewer emergency service before 8:30 AM, after 5 PM, weekends or holidays.
Where is the Manassas Park Water Billing office?
The newer 2025-2026 guide lists Manassas Park City Hall at 100 Park Central Plaza, Suite #303, Manassas Park, VA 20111. Older forms may show One Park Center Court, so call 703-335-8805 before visiting or mailing documents if the exact suite matters.
How much does it cost to start Manassas Park water service in 2026?
The 2025-2026 guide lists $82.77 for owners and bank-owned/realtor-managed accounts. Tenant/renter activation is listed at $322.77, which includes the $82.77 activation/application amount plus a $240 tenant security deposit unless a qualifying assistance waiver applies.
What documents are needed to start Manassas Park water service?
Owners need a settlement statement, Closing Disclosure or deed plus valid photo ID. Tenants need a completed application, tenant photo ID, landlord authorization and property owner agreement signed by the owner, plus owner photo ID. Bank-owned or realtor-managed properties need management/listing authorization and a completed application.
When is a Manassas Park water bill due?
City guidance says billed charges are due by the last day of the month. If the last day falls on a weekend or holiday, the due date becomes the next regular business day. Late accounts can receive a 10% penalty and interest on remaining balances.
Can Manassas Park adjust my bill for a leak?
The 2025-2026 leak guide says customers are not eligible for adjustments due to leaks on the customer side of the meter. The City is responsible for leaks on the street side of the meter and in the meter pit; leaks from the meter connection to the home and inside the home are the customer’s responsibility.
How do I stop Manassas Park water service?
Submit a disconnect request by email to water.billing@manassasparkva.gov or in person at Water & Sewer Billing more than 24 hours before the desired termination date. The meter is read on the requested date, and charges may continue if the account is not properly closed.
30-Second Manassas Park Water Utilities Checklist
Billing: call Water & Sewer Billing at 703-335-8805 or email water.billing@manassasparkva.gov.
Payments: call the Treasurer at 703-335-8835; verify the correct online bill type before paying through any portal.
Emergency: after-hours water/sewer emergency route is 703-361-1136.
Start service: 2025-26 guide lists $82.77 for owners and $322.77 for tenants; submit before 2 PM for possible same-day activation.
Stop service: submit request more than 24 hours before the termination date; otherwise charges may continue.
High bill: customer-side leaks are not adjusted, so check toilets, faucets, wet spots and meter movement quickly.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
Water Bill Payment, Leak & Utility Help Toolkit
Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.
Official Water Bill Portal Finder
Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.
Safe Water Bill Payment Checklist
Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.
Late Bill, Shutoff Notice & Reconnection Action Plan
Select your situation and get practical next steps. This helps users act quickly without guessing.
High Water Bill & Leak Troubleshooter
A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.
Start, Stop or Transfer Water Service Checklist
Moving in or out? Choose your situation and prepare the details most utilities commonly request.
Your preparation checklist
Payment Assistance & Arrangement Finder
If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.
Water Department Call Script Generator
Generate a clear call or email script before contacting the utility billing office.