Neenah Water Utility 2026: Bill Pay, Login & Phone

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Neenah Water Utility 2026 • bill pay • login • phone • rates • water quality

Neenah Utility Bill Help Desk: Pay, Log In, Call, Move or Fix a High Bill

Use this as a quick city utility desk. Pick the problem, use the official link or number, prepare the right account details, and avoid the common mistakes that delay payments, move-out reads, reconnects, and high-bill reviews.

Pay / Login Billing: 920-886-6145 Who Should I Call? Map

Start Here: Choose the Right Neenah Utility Action

Billing officeFinance Department
Main billing phone920-886-6145
City Hall211 Walnut St
Bill cycleResidential: quarterly
What you need
Official route
Have ready
Important detail
Pay without creating an account
Click2Gov One Time Payment
Utility account number from your bill.
Use “One Time Payment” from the left side of the portal.
Create login / view account
Click2Gov New User / Login
Utility account number from a recent bill.
Login lets you view bill, account status, history, and make payments.
Billing question
920-886-6145 / utilitybilling@neenahwi.gov
Account number, service address, bill date, amount, payment proof.
Use for bill pay, account setup, moving, final reading, high/low consumption.
Water emergency
920-886-6190
Address, cross street, issue type, when it started.
Use for urgent water service or field emergency, not billing questions.
Start / stop service
Stop/Start Service Form
Move date, service address, forwarding address, contact info.
City says to request and schedule a meter reading when moving in or out.
Automatic withdrawal
ACH Withdrawal Form
Bank account info and utility account.
Payment withdraws on due date each quarter; allow 30 days after signup.

Do not guess on a past-due account: if your account is blocked, shows “status does not allow payment,” or you received a disconnect notice, call billing before paying online so you know what protects service today.

Official Neenah Water Utility Info Box

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Water Utility address

Neenah Water Utility
211 Walnut Street
Neenah, WI 54956

Department email: water@neenahwi.gov
Distribution: tjens@neenahwi.gov

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Utility billing office

City of Neenah Finance Department
First Floor City Hall
211 Walnut St, Neenah, WI 54956

Phone: 920-886-6145
Email: utilitybilling@neenahwi.gov

📍

Locality

City: Neenah
County: Winnebago County
State: Wisconsin

City utility invoices are billed quarterly to residential customers and include water, sewer, and storm water charges.

Office / service
Use for
Phone / email
Hours / note
Utility Billing
Bill pay, account setup, account changes, moving, final reading, high/low consumption.
920-886-6145
utilitybilling@neenahwi.gov
Regular: Mon-Thu 7:30 AM-4:30 PM; Fri 7:30 AM-4:00 PM. Summer: Mon-Thu 7:30 AM-5:00 PM; Fri 7:30 AM-12:00 PM.
Water Utility general
Water department contact, service quality, general utility communication.
920-886-6180
water@neenahwi.gov
Use if you need to update phone/email contact details for utility communication.
Water emergency
Urgent water service issue.
920-886-6190
Give exact address, cross street, and what changed.
Disconnection / reconnection
Disconnect, reconnect, service restoration, field turn-on concern.
920-886-6191
Ask whether payment proof or appointment is needed.
Meter exchange appointment
Meter exchange, register exchange, recheck appointment.
920-886-6184
Summer meter-change hours listed as Mon-Thu 6:15 AM-3:15 PM until Sept. 1, 2026.
Cross connection / public fire protection
Backflow/cross-connection questions, public fire protection charge.
920-886-6180
Residential inspections usually happen with meter change every 8-10 years.
Water quality questions
Water quality, testing, consumer alert questions.
920-886-6196
Call if a water-testing company or filter sales pitch concerns you.
Lead service questions
Service line material, lead service inventory, replaced-service update.
920-886-6191
water@neenahwi.gov
Send updated service material/date if your water service was replaced.

Pay or Log In: Click2Gov Steps

One-time pay

Select “One Time Payment” and enter the utility account number from your bill.

New user

Create an online account using the utility account number from a recent utility bill.

Card fee

Credit card payments show a $2.99 service fee per transaction.

eCheck fee

eCheck payments show a $0.99 service fee per transaction.

Open the official Neenah Utilities portal

Use the city-linked Click2Gov portal. Do not use ad-style bill-pay sites that are not connected to the City of Neenah.

Choose one-time payment or login

One-time payment is best for quick pay. Login is better if you need invoices, billing history, account status, or repeated access.

Enter the utility account number carefully

The portal asks for the account number located on your utility bill. If it says invalid account number, recheck every field and dash/spacing.

Save proof before closing

Keep the confirmation number, payment amount, date/time, service fee, payment method, and a screenshot if service protection matters.

Portal issue script: “I tried to pay account [account number] at [time]. The portal showed [invalid account/status does not allow payment/other error]. Can you confirm the balance and tell me the correct payment method today?”

Payment Options: Which Method Should You Use?

Payment method
Official detail
Best for
Do not miss
Credit card online
Pay online; $2.99 service fee per transaction.
Fast online payment.
Save confirmation and fee amount.
eCheck online
Portal shows $0.99 service fee per transaction.
Lower-fee online payment.
Confirm routing/account info before submitting.
Automatic withdrawal
Withdraws from your bank account on your due date each quarter.
Quarterly bills and users who do not want to miss due dates.
Allow 30 days for setup after signing up.
Mail
Neenah Utilities, PO Box 426, Neenah, WI 54957-0426.
Normal payment with enough mail time.
Payments must be received by due date to avoid penalty.
In person
City of Neenah Finance Department, First Floor City Hall, 211 Walnut St.
Cash, check, or debit card payment.
Credit cards are not accepted in person.
After-hours drop box
City Hall secure deposit drop box at the drive-up window location.
Check or money order after hours.
Do not place cash in a drop box.

Past-due warning: mailed payments and bank bill-pay can arrive late. If you are close to disconnect/reconnect action, call 920-886-6145 or 920-886-6191 before choosing a slow method.

Who Should I Call? Neenah Water Utility Phone Routing

Need
Call
Ask for
Prepare
Water emergency
920-886-6190
Emergency water service response.
Address, cross street, what happened, time started, safety risk.
New account setup
920-886-6145
Utility billing setup.
Service address, move-in date, owner/tenant info, mailing address.
Account changes
920-886-6145
Mailing address, phone, email, billing contact update.
Account number and old/new contact information.
Moving / final reading
920-886-6145
Move-out/move-in meter reading and final bill.
Move date, forwarding address, closing date if selling.
Meter exchange appointment
920-886-6184
Meter or register exchange appointment.
Notice received, address, access instructions, availability.
Cross connection recheck appointment
920-886-6184
Follow-up inspection after corrections.
Correction list, backflow devices, access to basement/fixtures.
Disconnection / reconnection
920-886-6191
Reconnect, disconnect, field service status.
Payment proof, account number, address, staff instructions.
New construction / meter install
920-886-6191
New construction or meter install coordination.
Permit/project address, contractor, timing, site access.
Water quality question
920-886-6196
Water quality, filter/testing sales concern, CCR questions.
Address, tap affected, color/odor/taste, timing, photos if useful.

Start, Stop, Move Out or Change Account

Start service

  • Service address and unit number.
  • Move-in date or closing date.
  • Owner/tenant information.
  • Billing mailing address, phone, and email.

Stop service / final bill

  • Move-out or closing date.
  • Forwarding address.
  • Final meter reading request.
  • Autopay cancellation question.

Account change

  • Mailing address change.
  • Phone/email update.
  • Third-party disclosure request.
  • Do not use account-change form for move-in/out; use start/stop service.

Official action forms:

Stop / Start Service Account Changes Automatic Withdrawal Consent to Disclose

What Is on a Neenah Utility Bill?

Water usage

Based on water used, measured by the water meter.

Water base

Flat fee based on meter size for meter maintenance and reading.

Sewer usage

Usually based on the water meter reading for residential and most commercial users.

Storm water

Based on impervious area measured in ERUs.

Bill line
Plain-English meaning
Searcher question it answers
Water Usage
Cost based on gallons used, measured by the meter.
“Why did my usage line increase?”
Water Base
Flat fee based on meter size.
“Why do I have a charge even when usage is low?”
Sewer Usage
Wastewater sent to sanitary sewer; often measured from water use.
“Why does sewer change when water use changes?”
Sewer Base
Flat sewer meter/service charge.
“Why is there a sewer base fee?”
Public Fire Protection
Flat fee for hydrant maintenance/testing, based on property improvement square footage.
“What is the fire protection charge?”
Private Fire Protection
Fee for sprinkler/fire-hose/private hydrant service, usually commercial/industrial.
“Why does my business have private fire protection?”
Storm Water
Flat fee for impervious area and stormwater infrastructure.
“Why do I get storm water charges?”
Summer Sewer Credit
Residential summer credit for water that likely does not enter sanitary sewer, such as grass watering or car washing.
“Why did my summer sewer line change?”
Late Fees
1% per month added to unpaid charges after the due date; if properly applied, it cannot be reversed.
“Can I reverse the late fee?”
Utility Bill Explained PDF Utility Rate Summary PDF Sample Utility Invoice

2026 Rate Details Users Actually Look For

Usage rate

First 100,000 gallons quarterly:
Water $5.81 / 1,000 gal
Sewer $4.00 / 1,000 gal

Common base meter

5/8" quarterly base:
Water $21.00
Sewer $27.29
Sewer-exempt meter $32.74

Returned check

A $35.00 fee is assessed for any check returned for non-sufficient funds.

Rate / charge
Official 2026 summary detail
Use this for
Water rates effective date
Water and public/private fire rates effective 1/1/11.
Historical base for current water/fire rates in rate file.
Sanitary sewer volume rate date
Sanitary sewer volume rates effective 4/1/26.
Explaining 2026 sewer volume changes.
Sanitary sewer base date
Sanitary sewer base charges effective 1/1/26.
Explaining base sewer charges.
Stormwater effective date
Stormwater rates effective 1/1/25.
Explaining stormwater charge source.
Stormwater ERU
1 ERU = 3,138 square feet of impervious area.
Understanding driveway/roof/paved-area billing.
Single-family stormwater
$22.50 quarterly.
Common residential stormwater estimate.
Nonresidential stormwater
$22.50 quarterly / $7.50 monthly minimum per unit.
Business/commercial accounts.
Town of Neenah sewer charge
Quarterly flat rate if applicable: $128.75.
Users seeing Town-related sewer charge.

High Bill, Leak, Meter or Consumption Spike

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Top leak sources

  • Leaking toilet.
  • Dripping faucet.
  • Hose bibb or outside tap.
  • Washing machine.
  • Water heater.
  • Appliance line.
📟

Best early-warning tool

The city says the best tool to catch leaks early is your water meter.

Check the meter before and after a no-water-use period. Movement when no one is using water usually points to a leak.

☎️

High / low consumption

Call: 920-886-6145

Ask whether the bill is based on an actual read, billing history, leak pattern, or account issue.

Symptom
Likely place to check
What to do next
Bill doubled but no lifestyle change
Toilet flapper, hose bibb, water heater relief valve.
Check meter, repair leak, keep receipt/photo, call billing if review needed.
High summer sewer charge question
Summer Sewer Credit line.
Check whether residential summer credit was applied and whether usage qualified.
“Low consumption” notice
Vacant property, broken meter/register, stopped usage, seasonal use.
Call billing and ask if meter/register inspection is needed.
“High consumption” notice
Silent toilet leak, irrigation, hose, appliance line.
Turn off fixtures, watch meter, document findings before calling.
Meter exchange notice
Meter/register appointment.
Call 920-886-6184 or use the city appointment link.
High-bill script: “My account is [account number] at [address]. My usage changed from [old] to [new]. I checked toilets, hose bibbs, appliances, and the meter. Was this an actual read, and what should I send for review?”

Water Emergency, Reconnection or No-Water Problem

Water emergency

Call: 920-886-6190

Use for water main break, no water, serious pressure problem, or urgent field issue.

Disconnect / reconnect

Call: 920-886-6191

Ask if payment proof, appointment, or field work is needed.

Portal blocked?

If Click2Gov says account status does not allow payment, call before trying another method.

Report clearly: give the exact address, nearest cross street, whether neighbors are affected, when it started, and whether water is entering a structure or street.

Water Quality, Reports, Testing Sales and Lead Services

Water quality report

The Water Quality Report is also called the Consumer Confidence Report. The city lists reports from 2011 through 2025.

Printed copy: call 920-886-6180.

Water testing / filter sales alert

Neenah warns that companies may sell service-line insurance or water testing to sell softening/filter products.

For Neenah-produced water quality questions, call 920-886-6196.

Lead service questions

Email: water@neenahwi.gov
Phone: 920-886-6191

Send updated date/material type if your water service was replaced.

User concern
Best official route
What to prepare
Latest water quality report
Water Quality Reports
Year you need, address, question about contaminant/CCR table.
Printed report
920-886-6180
Mailing address and report year.
Question after reading report
920-886-6196
Report year, contaminant name, page/table, household concern.
Potential lead service line
Lead Services
Address, service-line photo/material if known, replacement date if completed.
Independent water test
Certified labs PDF
Testing reason, sample type, lab instructions.
Water Quality Reports 2025 Water Quality Report Lead Services Fluoride FAQ

Cross Connection, Backflow, Meter Change and Recheck

Residential customers

  • Residential cross-connection survey is required by Wisconsin DNR rules.
  • Single-family and duplex homes are inspected when the water meter is changed.
  • This occurs approximately every 8-10 years.
  • Common hazards include hose faucets, toilets, boilers, irrigation, bathtubs, and threaded laundry/utility faucets.
  • Owner must correct noncompliance within 30 days of notice.

Commercial / industrial / public authority

  • Compliance is required every 2 years.
  • Compliance Statement and Existing Devices forms must be completed.
  • Forms can be mailed to Neenah Water Utility, Attn: Cross Connection Program, 211 Walnut Street, Neenah, WI 54956.
  • Email PDF forms to water@neenahwi.gov.
Recheck appointment script: “I received a cross-connection notice for [address]. The required corrections are complete. Can I schedule a recheck appointment, and what areas will the technician need to access?”
Residential Cross Connection Commercial / Industrial Cross Connection Schedule Appointment

Hydrant Flushing, Private Wells and Yard Work

Hydrant flushing

Neenah Water Utility technicians flush fire hydrants through spring and summer as annual maintenance.

2026 schedule notes: May-June north of Cecil Street; June-July south of Cecil Street; flushing from 7:00 AM to 3:00 PM, subject to conditions.

Private wells

Use the official Private Wells section for permitting, abandonment, and compliance questions.

Do not assume private well rules are handled through regular billing.

Dig before you call

Use Diggers Hotline before fence posts, trees, irrigation, trenching, service-line work, or landscaping that disturbs soil.

Call: 811

Hydrant Flushing Private Wells Diggers Hotline

Need Help Paying Utility or Energy Bills?

Wisconsin Home Energy Plus

Apply online

Heating-season one-time payment: October 1-May 15.

Disconnected or close to disconnection

Customer Care Center:
1-800-506-5596

Call immediately if disconnected, without heat, or soon to be disconnected.

Application prep

  • Date of birth for everyone in the home.
  • Income information for adults.
  • Utility/fuel company and account number.
  • Allow up to 10 business days for review.

Important: energy assistance is not the same as Neenah Utility Billing. Call the utility for current balance, shutoff, or payment posting; use Home Energy Plus for eligible energy-assistance applications.

Map: Neenah Water Utility and City Hall

Place
Address
Use for
Neenah Water Utility
211 Walnut Street, Neenah, WI 54956
Water department, service, water quality, cross connection, lead service questions.
City of Neenah Finance Department
First Floor City Hall, 211 Walnut St, Neenah, WI 54956
Utility billing, in-person payment, account changes, start/stop questions.
Mailing address
Neenah Utilities, PO Box 426, Neenah, WI 54957-0426
Mail utility payments. Payments must be received by due date.
Secure deposit drop box
City Hall drive-up window location
After-hours payment drop-off; avoid cash.

Neenah Water Utility FAQ

What is the Neenah Water Utility bill pay login?

Use the Neenah Utilities Click2Gov Customer Portal. Select “One Time Payment” to pay without registering, or choose “New User” to create an online account using the utility account number from a recent bill.

What is the Neenah Utility Billing phone number?

For utility billing, account setup, moving, final readings, account changes, and high/low consumption questions, call 920-886-6145.

What is the Neenah Water Utility emergency number?

For water emergencies, call 920-886-6190. Have the exact address, cross street, and a clear description of the issue ready.

Where is the Neenah Water Utility office?

Neenah Water Utility is at 211 Walnut Street, Neenah, WI 54956. Utility billing is handled by the City of Neenah Finance Department on the first floor of City Hall at the same address.

How often are Neenah residential utility bills sent?

The City of Neenah says residential utility invoices are billed quarterly and include water, sewer, and storm water service charges.

What are the Neenah online utility payment fees?

The Neenah Utilities portal lists a $2.99 service fee per credit card transaction and a $0.99 service fee per eCheck transaction.

Can I pay a Neenah utility bill in person with a credit card?

No. The city payment page says cash, check, and debit card are accepted in person, but credit cards are not accepted in person.

Where do I mail a Neenah utility payment?

Mail payments to Neenah Utilities, PO Box 426, Neenah, WI 54957-0426. Payments must be received by the due date to avoid penalty.

How do I start or stop Neenah utility service?

Use the official Stop/Start Service form and request or schedule a meter reading if you are moving in or out of a property.

How does automatic withdrawal work?

Automatic withdrawal pulls payment from your bank account on your utility due date each quarter. The city says to allow 30 days for processing after signing up.

Who do I call for disconnection or reconnection?

Call 920-886-6191 for disconnection/reconnection questions. If payment was already made, have your payment confirmation ready.

Why is my Neenah water bill high?

Common causes include leaking toilets, faucets, hose bibbs, washing machines, water heaters, appliances, summer outdoor use, or a meter/read issue. The city says the water meter is the best early tool for detecting leaks.

Where can I find the Neenah Water Quality Report?

Use the City of Neenah Water Quality Reports page. The city lists water quality reports from 2011 through 2025 and says printed copies can be requested by calling 920-886-6180.

Who handles lead service line questions?

Direct water service questions to water@neenahwi.gov or 920-886-6191. If your water service was replaced, send updated information with date and material type to water@neenahwi.gov.

Is this the official Neenah Water Utility website?

No. This is an informational guide. Confirm live balances, shutoff status, portal messages, office closures, payment posting, and emergency instructions with official City of Neenah sources.

30-Second Neenah Utility Checklist

Pay/login: Click2Gov → One Time Payment or New User → account number from bill → save confirmation.

Billing: 920-886-6145 → account number, service address, due date, amount, payment proof.

Emergency: water emergency 920-886-6190; disconnect/reconnect 920-886-6191.

Moving: Stop/Start Service form → schedule meter reading → forwarding address → final bill.

High bill: meter check → toilet/faucet/hose/appliance leaks → compare quarterly usage → call billing with details.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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