Oklahoma City Water Utilities 2026: Bill Pay, Login & Phone

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Oklahoma City Utilities • 2026 bill pay • login • phone • water • trash • sewer

OKC Utilities Quick Desk: Pay, Log In, Call, Report or Fix a Bill

Use this as a practical utility help desk. Pick the problem, use the official OKC route, prepare the exact account details, and avoid the mistakes that delay payments, service changes, leak reviews or emergency response.

Open My OKC Utilities Call 405-297-2833 24/7 Emergency 2026 Rates

Start Here: What Are You Trying to Do?

Customer service405-297-2833
HoursMon-Fri, 8 AM-5 PM
Searcher intent
Best official route
Have ready
Do not miss
Pay without logging in
My OKC Utilities portal or mobile app one-time payment.
Account number, service address, balance, card/bank details.
Save confirmation. For urgent shutoff issues, call after paying.
Log in / manage account
okcutilities.com.
Email, password, account number if registering.
Portal can show bills, water use history, Auto Pay, H2O donation, service requests and trash/recycling/bulky days.
Pay by phone
405-297-2833, select option 2.
Account number and payment method.
OKC lists bank, debit and credit card payment by phone.
Water outage / sewer backup
405-297-2833, Ext. 1.
Exact address, cross street, issue type, when it started.
Official page lists this as 24/7 for water outages, emergencies and sewer backups.
Start / stop / transfer service
Portal → “Start Service” or “Service” tab; or call 405-297-2833.
Date of birth, Social Security number, phone, email, service address, start/stop date.
Soft TransUnion identity check may be used; locked credit can trigger a $120 residential deposit route.
Payment extension / installment
Portal → Billing → Payment Arrangements.
Current bill, past-due amount, payment ability, preferred installment amount.
Extension can be 10 days with no late fee if eligible and no past-due balance.
High water bill
Check toilets, faucets, pools, sprinkler zones, meter read; then call 405-297-2833.
Usage history, leak repair notes, photos, plumber receipt if any.
OKC says toilet leaks are the most common cause of high bills.
Trash / recycling / bulky day
My Trash Day map.
Street address.
Search the map or click your blue-outlined house icon.

Important: Oklahoma City utility service can include water, sewer, trash, recycling, bulky waste, stormwater drainage, EMSAcare and assistance programs. Your exact bill depends on service address, meter size, customer class, city boundary status and current account setup.

Official Oklahoma City Utilities Contact Box

☎️

Utilities Customer Service

Phone: 405-297-2833

Email: water@okc.gov

Hours: Monday-Friday, 8:00 AM-5:00 PM

🚨

24/7 Water / Sewer Emergency

Call: 405-297-2833, Ext. 1

Use for water outages, water emergencies and sewer backups.

🏛️

City Hall / General City Contact

Address:
200 N Walker Ave
Oklahoma City, OK 73102

City phone: 405-297-2535
Email: action.center@okc.gov

Department / route
Use for
Official contact
My OKC Utilities
Bill pay, login, Auto Pay, paperless billing, H2O donation, service requests, trash/recycling/bulky days, water-use history.
okcutilities.com
Utilities Customer Service
Billing, account number help, payment problems, start/stop/transfer, assistance questions.
405-297-2833 / water@okc.gov
Utilities Engineering Helpdesk
Meter rentals, contractor tie-ins, standards, demolition permits, private development utilities questions.
405-297-2666 / wwutilitieshelpdesk@okc.gov
Utilities Public Information Office
Media inquiries only.
405-297-1950 / ww-comms@okc.gov
Boat stall / lake access permits
Lake Hefner and Lake Stanley Draper boat stall and lake access permit questions.
405-297-2422, Option 2
HHW Collection Center
Household hazardous waste disposal questions.
405-682-7038

Bill Pay and Login: Use the Right Payment Route

Online account

Register or log in to view bills, pay, request service, set Auto Pay and compare water use.

One-time payment

Use the portal or My OKC Utilities mobile app without a login.

Phone payment

Call 405-297-2833, select option 2.

Mail payment

City of Oklahoma City
P.O. Box 26570
Oklahoma City, OK 73126-0570

Payment method
Official detail
Best for
Watch out for
Portal login
Register at okcutilities.com to view bills, make payments and request water/trash services.
Full account management.
Previous Auto Pay/paperless customers may need to create a new account if not re-enrolled.
One-time portal/app payment
OKC says one-time payment can be made on the portal or mobile app without a login.
Fast payment when you have account details.
Save confirmation before closing the screen.
PaySite kiosks
Typically located in Homeland, Crest Foods and 7-Eleven stores.
Cash payment near you.
Kiosks cannot give cash back; extra cash is credited to the utility account.
Western Union
Use biller name “Oklahoma City Utilities,” account number and amount due.
Agent-location payment.
Keep the MTCN number on the receipt to track the transaction.
By phone
405-297-2833, option 2; bank, debit or credit card route.
Portal unavailable or customer prefers phone.
Use the automated prompt carefully; write down confirmation.
By mail
City of Oklahoma City, P.O. Box 26570, Oklahoma City, OK 73126-0570.
Routine payments with enough mailing time.
Not recommended close to shutoff, due date or posting deadline.
Payment posting script: “I paid Oklahoma City Utilities account [account number] for [service address] on [date/time] by [method]. Confirmation or MTCN number is [number]. Can you confirm whether it posted and whether anything remains due?”

Past-Due Bill, Extension, Installment Plan or Help Paying

Payment Extension

  • For eligible customers needing to delay a current bill.
  • Can be 10 days with no late fee.
  • No past-due balance allowed.
  • Requested once per bill.
  • Portal path: Billing → Payment Arrangements.

Installment Plan

  • For eligible customers paying a current or past-due balance over designated months.
  • Helpful for unexpectedly high bills.
  • Regular monthly charges still continue.
  • A down payment may be required.
  • Use portal Payment Arrangements or call customer service.

H2O Financial Assistance

  • Help 2 Others provides one-time bill pay assistance through Salvation Army screening.
  • Call Salvation Army at 405-246-1100.
  • Bring picture ID, proof of residency and proof of household income.
  • Donations can be made through portal H2O Program under Billing.
Help route
Who it helps
How to start
Payment Extension
Current bill delay; no past-due balance.
Portal → Billing → Payment Arrangements; or call 405-297-2833.
Installment Plan
Qualifying customers who need to spread a larger bill over months.
Portal → Billing → Payment Arrangements; follow prompts for eligible plan.
Oklahoma Heartline 211
Food, rent, utility and other assistance referrals.
Call 211 or text 211OK to 898211.
Reduced Trash Rate
Customers meeting current Federal Poverty Guidelines.
New-service verification through TransUnion; existing customers may call 405-297-2833 for re-evaluation affidavit process.
Shutdown / hardship style request
Customers with documented hardship before missing payment.
Email water@okc.gov before missing payment; include name, account number or service address, and explanation.

Past-due strategy: Do not just pay and hope. If a notice mentions cutoff or service risk, call 405-297-2833 and ask which payment method protects service today, whether a payment arrangement is available, and whether you need to call back after paying.

Start, Stop or Transfer Oklahoma City Utilities Service

New customer

Go to okcutilities.com and select Start Service, or call 405-297-2833 during business hours.

Existing customer

Sign in or register at the portal or app, then use the Service tab to transfer, start or stop service.

Identity check

OKC may use a soft TransUnion inquiry to verify identity, deposit waiver eligibility and reduced solid-waste rate eligibility.

Task
Prepare
Important official detail
Start service
Date of birth, Social Security number, phone number, email address, service address, start date.
If identity cannot be verified or credit is frozen, residential customers may be routed to a $120 security deposit.
Transfer service
Old address, new address, dates, account number, contact information.
Use the portal/app Service tab or call customer service.
Stop service
Stop date, forwarding address, final bill contact, Auto Pay/paperless status.
Ask whether final charges or credits remain after the stop date.
Credit frozen
Know whether you can temporarily unfreeze TransUnion.
OKC says service can proceed with the $120 deposit if credit stays locked.
Reduced trash rate review
Income affidavit and possibly most recent Federal Tax Return.
Call 405-297-2833 if income changed or you started service before automatic verification.
TransUnion questions
Credit freeze, dispute or bureau question.
TransUnion phone listed by OKC: 1-888-395-6938, Monday-Friday, 7 AM-10 PM CST.
Move-service script: “I need to [start/stop/transfer] service at [address] on [date]. My current account number is [number]. What final bill, deposit, ID check, trash/recycling schedule, and Auto Pay steps should I complete?”

Water Outage, Emergency or Sewer Backup: What to Do First

🚱

Water outage

Call 405-297-2833, Ext. 1.

Say whether the whole house, one fixture, neighbors, meter box or street is affected.

💧

Street leak / meter box

Call 405-297-2833. If you see water in the street, at the curb or in the meter box, report it to Utilities Customer Service.

🚽

Sewer backup

Call 405-297-2833, Ext. 1. Stop using water if fixtures are backing up.

Problem
Tell OKC this
What it helps decide
No water / low pressure
“My address is [address]. Water stopped/pressure dropped at [time]. [All taps / some taps] are affected. Neighbors [are/are not] affected.”
Property issue, area outage, meter issue, repair activity or frozen/blocked line.
Pipe burst inside home
“A private pipe burst inside. I need emergency shutoff at the meter.”
OKC says customer should call a licensed plumber; Utilities can cut water off at the meter.
Sewer backup
“Wastewater is backing up at [fixture/location]. It started [time]. I have stopped using water.”
City main vs private sewer line. Private line repair is owner responsibility.
Street water
“Water is visible in street/curb/meter box at [exact location].”
Water main, service line, meter box or emergency dispatch.
Discolored water after meter work
“Water is cloudy/brown after service was restored.”
OKC meter page says air or discoloration can occur after meter replacement; run faucets 3-5 minutes until clear.

Sewer backup cleanup note: OKC says if the City main is at fault, City crews repair the main and may address public health cleanup outdoors up to the exterior of a dwelling. City crews are prohibited from cleanup inside dwellings; inside cleanup may involve insurance or property management.

Understand Your OKC Water Bill, Meter and Winter Average

How the meter becomes your bill

  • Meters measure water entering from the City distribution system.
  • OKC bills water in 1,000-gallon units.
  • Analog meters read like a car odometer.
  • First digits on the white background show 1,000-gallon consumption.
  • Right-side black-background digits show 1, 10 and 100 gallons and carry over.

Bill lines users usually search

  • Customer information: name, service address and account number.
  • Billing date / due date: residential bills are monthly and due within 15 days.
  • Past due: payment is considered past due seven days after due date.
  • Water Domestic: four-tier inclining rate structure.
  • Base charges: static monthly amount based on meter size.
  • Sewer charge: based on Winter Average for most residential customers.
Bill / meter item
Plain-English answer
What user should do
Water usage units
OKC charges in 1,000-gallon units.
Compare this month’s units with the 12-month usage chart.
Estimated bill
If the meter cannot be accessed, OKC may bill an estimate based on previous use.
Ask whether your read was actual or estimated if usage looks wrong.
Winter Average
For most residential customers, sewer cap is based on average water billed in December, January and February.
Turn sprinklers off in winter and watch for leaks to lower sewer cap starting in April.
New residential sewer average
OKC says the Winter Average for new residential customers is 7,000 gallons.
Review your bill after you build your own winter usage history.
AMR meter upgrade
OKC began AMR upgrades in 2022 with a goal of about 28,000 meters each year.
Replacing a register should not disrupt service; meter replacement can cause temporary outage.
Meter replacement outage
Residential customers can expect about 20-30 minutes without water if the meter is replaced.
After service returns, run faucets 3-5 minutes to clear air or discoloration.
Live remote control concern
OKC says its AMR technology does not allow live-time monitoring or remote meter control.
Use customer service for meter or data questions.

Official bill/meter links:

Understanding Your Bill Understanding Water Meters High Water Bill

High Water Bill Checklist: Find the Real Cause Faster

1. Usage change

Sprinklers, schedule changes, guests, pool refill or pond use can raise usage.

2. Toilet leak

Most common high-bill cause. Dye test tank for 10 minutes.

3. Sprinkler zones

Check broken heads, water spraying street, valve boxes, backflow device and runtime.

4. Meter read

If no leak is found, ask if the meter read may have been misread.

Check
What OKC says / what matters
Action
Toilet
Listen for tank filling or intermittent running; put food coloring in tank and wait 10 minutes.
If color appears in bowl, replace worn flapper or repair toilet.
Faucets / showerheads / under sinks
Look for pooling water, drips or signs of moisture.
Repair visible leaks; hidden moisture may require plumber.
Pool
Check around pump and autofill valve.
Call a professional if you suspect pool leak.
Sprinkler system
Check every zone, broken sprinklers, water spraying street, excessive runtimes, valve boxes, backflow device and outdoor fixtures.
Turn off zones not needed and repair broken heads immediately.
Meter accuracy
OKC says residential meters test 99.5% accurate and are more likely to under-report than over-report.
Call 405-297-2833 if a professional cannot find a leak and you suspect a misread.
Sewer charge
Winter Average from December, January and February caps monthly sewer charge beginning in April.
Turn sprinklers off in winter to avoid raising the yearly sewer cap.
High-bill script: “My bill increased from [old units] to [new units]. I checked toilets, sinks, outside taps, pool and sprinkler zones. Was this an actual read or estimate? What proof do you need to review the bill?”

2026 OKC Utilities Rates Users Usually Need

Rates adjust by schedule. For a 2026 article, show the current bill column and the next scheduled column so readers understand why a bill changes mid-year or near November.

Inside OKC water

Residential single-family, duplex and triplex water rates use a monthly base charge plus tiered volume per 1,000 gallons.

Sewer

Residential sewer charges use a base charge plus volume rate up to Average Winter Consumption.

Trash / stormwater

Trash, recycling and bulky waste are bundled; stormwater drainage fees adjust each July.

Inside OKC residential item
Nov 2025 column
Nov 2026 column
What it means
Water base charge, 5/8" meter
$22.02
$24.12
Common residential meter-size base water charge.
Water base charge, 3/4" meter
$27.82
$31.21
Larger meter means higher base charge.
Water volume, 0-2,000 gallons
$4.18/kgal
$4.59/kgal
First residential usage tier.
Water volume, 2,001-10,000 gallons
$5.95/kgal
$6.52/kgal
Typical household usage can move into this tier.
Water volume, 10,001-25,000 gallons
$8.31/kgal
$9.10/kgal
Sprinklers, pools or leaks can push usage here.
Water volume, above 25,000 gallons
$11.08/kgal
$12.15/kgal
Highest listed residential tier.
Sewer base charge, 5/8" meter
$10.84
$11.92
Monthly sewer base charge.
Sewer volume up to AWC
$6.06/kgal
$6.47/kgal
AWC = Average Winter Consumption.
Trash, recycling and bulky bundle
$28.46
$29.88
Residential bundled monthly fee.
Extra cart monthly fee
$2.92
$3.10
Per extra cart.
Excess bulky fee
$14.59
$15.32
Standard bulky covers up to 4 cubic yards; excess can cost extra.
Residential stormwater drainage fee
July 2025: $6.71
July 2026: $7.22
Stormwater rates adjust each July.

Bill-reading tip: if your bill date is before the November 2026 water/sewer adjustment, compare against the Nov 2025 column. If your bill date is after the November 2026 adjustment, compare against the Nov 2026 column. Stormwater uses July adjustment timing.

Official rate links:

Utilities Rates & Fees Utility Rates FAQ

Water Quality, Supply Reservoirs and Lead-Safe OKC

Who OKC serves

OKC Utilities says its programs serve more than 1.5 million people across Central Oklahoma, including communities and rural water districts.

Water sources

Raw water is sourced from reservoirs spanning nearly 250 miles, including Hefner, Stanley Draper, Canton, Atoka and McGee Creek.

Treatment / systems

Water is treated at two Oklahoma City treatment plants; the utility also manages four wastewater treatment plants.

Water concern
Official detail
User action
Lead service line
Lead-Safe OKC identifies, manages and reduces potential lead exposure through service-line inventory, outreach and monitoring.
Search your property in the Lead-Safe Community Database or email leadsafe@okc.gov with questions.
Public vs private service line
OKC says under Oklahoma law and City code, the City is responsible for the public side and the property owner is responsible for the private side.
Do not assume the City repairs the entire line on private property.
After lead-line replacement
OKC provides guidance for flushing plumbing lines after lead service line replacement.
Use official Lead-Safe OKC instructions.
Water quality report
Use OKC’s “About Your Tap Water” and Consumer Confidence/quality materials.
For taste, odor, color or safety concerns, record tap affected, time started and whether neighbors are affected.
Disinfecting / flushing pipes
OKC provides separate pipe flushing and disinfecting guidance.
Use after certain repairs, outages, service-line work or official notice.

Official water-quality links:

About Your Tap Water Lead-Safe OKC Disinfecting & Flushing Pipes

Frozen Pipes, Sewer Backups and FOG: Prevent Expensive Utility Problems

Frozen-pipe prevention

  • Disconnect hoses and cover outdoor spigots.
  • Wrap exposed pipes in crawl spaces, garages, attics and unheated basements.
  • Open cabinet doors under sinks.
  • Drip only faucets on exterior-wall pipes when freezing risk lasts.
  • Use a small steady stream about pencil-lead or spaghetti-strand size.

Sewer backup responsibility

  • City main issue: City repairs main and restores service.
  • Private sewer line issue: home/property owner is responsible.
  • City crews cannot clean inside dwellings.
  • File a claim through Municipal Counselor if applicable.

FOG prevention

  • Do not pour fats, oils or grease down the drain.
  • Hot water and soap do not solve FOG clogs.
  • Garbage disposal does not eliminate grease risk.
  • Wipes are a major sewer-backup cause.
  • Use trash for grease, wipes, scraps, peels and coffee grounds.

Emergency reminder: if a pipe bursts inside your home, shut off your private valve if safe, call a licensed plumber, and call Utilities Customer Service if emergency shutoff at the meter is needed.

Prevent Frozen Pipes Sewer Backups Fats, Oils & Grease

Trash, Recycling, Bulky Waste and Household Hazardous Waste

My Trash Day

Use the interactive map to find trash, recycling and bulky waste pickup date.

Map search

Zoom to your house and click the blue-outlined house icon, or use the magnifying glass search box.

Holiday note

Holiday changes are set each April for the next fiscal year, July 1-June 30.

Bulky waste

Bulky pickup is not affected by holiday schedules.

Need
Official route / address
Helpful detail
Trash / recycling / bulky day
My Trash Day map
Shows regular schedule; weather changes may be posted on City Facebook/Nextdoor and local media.
Holiday makeup
Holiday Make-Up Days
If a holiday falls on a weekend, it may be observed Friday before or Monday after.
HHW disposal
Household Hazardous Waste Collection Center, 1621 S Portland Ave.
Accepts gasoline, automotive fluids, batteries, pesticides, weed killers, swimming pool chemicals and paint-related products.
HHW hours
Tuesday-Friday 9:30 AM-6 PM; Saturday 8:30 AM-11:30 AM.
Call 405-682-7038 before going if you have unusual material.
Large grease quantity
HHW route may be appropriate for large grease quantities such as outdoor turkey-frying oil.
For normal kitchen grease, harden in a lidded container and throw in trash.
My Trash Day Recycling Dos & Don’ts Bulky Waste HHW Collection Center

Service Area, Localities and Utility District Context

Why this matters: Oklahoma City Utilities may serve a direct retail customer, a wholesale customer, a wastewater-only area, a raw-water customer or a surrounding unincorporated area. Your account type decides which bill, rate schedule, emergency route and service rules apply.

Service context
Names / areas officially referenced
User action
Corporate OKC retail utility area
Oklahoma City customers with water, wastewater, trash, recycling, bulky waste and stormwater bill components.
Use My OKC Utilities with your service address and account number.
Wholesale / community water context
Official OKC materials reference communities and entities such as Blanchard, Edmond, El Reno, Moore, Mustang, Newcastle, Norman, Piedmont, Yukon, Canadian County Water Authority and Tinker Air Force Base.
Your local city or district may bill you even if OKC supplies water at wholesale level.
Wastewater context
OKC wastewater system includes retail service inside City corporate limits and referenced service relationships with The Village, Nichols Hills, Tinker AFB, Moore and Piedmont.
For sewer backup, first call the number on your bill or OKC emergency route if direct OKC customer.
Raw-water / reservoir context
OKC water supply includes reservoirs across Oklahoma, including Hefner, Stanley Draper, Canton, Atoka and McGee Creek.
This affects water supply planning, not usually the household bill-pay route.
Unincorporated surroundings
Official OKC materials reference individual water/wastewater service to some unincorporated areas around OKC.
Always verify by account number, not city name alone.

Google Map: City Hall and Utility Help Locations

Location
Address / contact
Use for
Oklahoma City City Hall
200 N Walker Ave, Oklahoma City, OK 73102
General City contact location; utilities pages list City Hall footer contact here.
Utilities Customer Service
405-297-2833 / water@okc.gov
Billing, payment, start/stop/transfer, high bills, account number help.
Water / sewer emergency
405-297-2833, Ext. 1
24/7 water outage, water emergency or sewer backup.
Household Hazardous Waste Collection Center
1621 S Portland Ave; 405-682-7038
Household hazardous waste disposal.
Utilities Engineering Helpdesk
405-297-2666 / wwutilitieshelpdesk@okc.gov
Builders, contractors, tie-ins, standards and private development utilities questions.

Oklahoma City Water Utilities FAQ

What is the Oklahoma City Utilities phone number?

Call Utilities Customer Service at 405-297-2833. For 24/7 water outages, emergencies or sewer backups, call 405-297-2833 and use Ext. 1.

Where do I log in to pay my OKC water bill?

Use the My OKC Utilities portal at okcutilities.com. You can register, log in, view bills, make payments, request services, set Auto Pay and check trash, recycling and bulky waste days.

Can I pay without creating an OKC Utilities account?

Yes. OKC says customers can make a one-time payment on the portal or mobile app without a login. Keep the confirmation number.

How do I pay by phone?

Call 405-297-2833 and select option 2. OKC lists bank, debit and credit card payment by phone.

What is the mailing address for Oklahoma City utility payments?

Mail payments to City of Oklahoma City, P.O. Box 26570, Oklahoma City, OK 73126-0570. Do not use mail for urgent shutoff-risk payments unless customer service confirms timing.

How do I start, stop or transfer Oklahoma City utility service?

New customers can visit okcutilities.com and select Start Service. Existing customers can sign in and use the Service tab. You can also call 405-297-2833 Monday-Friday, 8 AM-5 PM.

What information is needed to start or transfer service?

Prepare date of birth, Social Security number, phone number, email address, service address and start/transfer date. OKC may use a soft TransUnion inquiry for identity verification and deposit waiver review.

Why is my OKC water bill high?

Common causes include sprinklers, guests, schedule changes, pools, toilets, faucets, hidden leaks, sprinkler-zone issues or a possible meter read issue. OKC says toilet leaks are the most common high-bill cause.

How does Oklahoma City calculate sewer charges?

For most residential customers, the sewer charge is capped by Winter Average, based on water billed during December, January and February. The cap begins in April and is recalculated yearly.

Where can I get help paying my OKC Utilities bill?

Use Payment Arrangements in the portal for eligible extensions or installment plans. You can also call 211, text 211OK to 898211, or call Salvation Army at 405-246-1100 for H2O assistance screening.

30-Second OKC Utilities Checklist

Pay/login: okcutilities.com → account number → payment method → confirmation number.

Phone: 405-297-2833 for customer service; 405-297-2833 Ext. 1 for 24/7 water outage, emergency or sewer backup.

Past due: portal Billing → Payment Arrangements; ask about extension, installment plan or H2O assistance before missing payment.

High bill: check toilets, faucets, sprinkler zones, pool/autofill, meter read and Winter Average.

Move service: portal Service tab; prepare DOB, SSN, phone, email, service address and date.

Trash day: My Trash Day map → search address or click house icon → confirm holiday/weather changes.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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