Palm Coast Water Utility 2026: Bill Pay, Login & Phone

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Palm Coast FL • water sewer reuse trash • Paymentus • Palm Coast Connect • PEP alarms

Palm Coast Water Utility Help: Pay, Log In, Call, Start Service or Fix a High Bill

Use this guide for City of Palm Coast utility customers who need the official bill-pay login, phone payment, Customer Service number, City Hall address, AutoPay, eBill, start/cancel/transfer service, payment arrangement, disconnection help, leak credit, pool credit, PEP alarm support, boil-water notices, watering restrictions and water quality reports.

The City utility account can involve water, sewer, reclaimed water and related billing services. For the smoothest payment or case request, keep your full utility account number, service address, bill copy and payment confirmation ready.

Pay / Login Online Call 386-986-2360 Create a Case City Hall Map

Quick Answer: Palm Coast Water Utility Contacts

Customer Service386-986-2360
Emailcustomer-service@palmcoastgov.com
Office160 Lake Avenue
HoursMon-Fri 8 AM-5 PM
Need
Use this official route
Have ready
Do not miss
Pay online / login
Paymentus Customer Portal
Full account number, bill amount, email, bank/card details.
Portal can store checking/card wallet, send bill-ready email/text notices and make one-time payments.
Quick one-time payment
Paymentus one-time payment
Full account number.
No registration is required for one-time payment, but save the confirmation number.
Phone payment
386-986-2360, automated system available 24/7.
Full account number and payment method.
Phone payment accepts bank account, credit card or debit card; same Customer Service number also reaches live help during business hours.
Billing question / high bill / payment arrangement
Palm Coast Connect case or 386-986-2360.
Full address, account number, bill PDF, usage notes, payment proof.
Utility Billing cases say to include service address or account number; cases receive a response within one business day.
Mail payment
City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164.
Check or money order payable to City of Palm Coast, account number on payment.
Do not use mail for urgent shutoff or reconnection timing.
In person / drop box
City Hall, 160 Lake Avenue, Palm Coast, FL 32164.
Bill, account number, payment method, ID if changing account.
Secure drop box is at the front entrance; drop-box payments post next business day.

Disconnection warning: Palm Coast Connect says customers scheduled for disconnection receive a notification one week before cutoff. Disconnections have a $50 disconnection fee and a $50 reconnection fee. Same-day reconnections are available until 4:00 PM; requests after 4:00 PM are processed the following business day.

Official Palm Coast Utility Info Box

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Customer Service / Utility Billing

Address:
City of Palm Coast
160 Lake Avenue
Palm Coast, FL 32164

Phone: 386-986-2360
Email: customer-service@palmcoastgov.com

Hours: Monday-Friday, 8:00 AM-5:00 PM.

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Utility Department scope

Palm Coast Utilities provides drinking water, wastewater treatment and reclaimed water. The Utility Department also connects customers to bill pay, water quality, reporting concerns, projects and utility rates.

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System scale

The Water Distribution Division maintains about 675 miles of water transmission lines and performs work orders, meter testing, final inspections, meter reading and backflow-prevention work.

The Meter Reading group reads, records and reports more than 55,000 meters on average each month.

Route
Official detail
Use for
Before contacting
Customer Service main line
386-986-2360; customer-service@palmcoastgov.com.
Billing, payment, AutoPay, account status, service questions, leaks, no water/low pressure routing, PEP alarm routing.
Have account number, address and a copy of the bill.
Paymentus portal
Access the Payment Portal.
Online account wallet, eBill, AutoPay, notices and bill history.
Full account number required.
Palm Coast Connect
Create or monitor cases.
Billing question, payment arrangement, leak, no water/low pressure, sewer backup, PEP alarm, PLAN donation or assistance routing.
Sign in to track cases from start to completion.
New service application
New Service Application.
Request new service, turn off service or apply for 72-hour inspection.
You must create an account or sign in before applying online.
City Hall
160 Lake Avenue, Palm Coast, FL 32164.
In-person payments, mailed payments, drop-box payment, customer-service routing.
Open Monday-Friday 8 AM-5 PM; drop-box payments post next business day.
Water quality / boil notices
Water Quality and Safety page, Annual Water Reports, and Precautionary Boil Water Notices page.
Drinking-water report, DEP testing dashboard, current notices, low pressure and boil instructions.
For active water quality or pressure issue, call or create a case immediately.

Pay or Log In: Exact Palm Coast Utility Bill Steps

Find your full utility account number

The City repeatedly notes that your full account number is needed for online, bank bill pay, AutoPay and one-time payment. Use the number from your current bill instead of guessing from the service address.

Choose one-time payment or portal login

Use the one-time Paymentus route if you only need to pay quickly. Use the customer portal if you want to store a payment method, receive email/text bill notices, view account history, enroll in eBill or manage AutoPay.

Check the fee before final submit

Online utility bill fees are listed as $1.95 per credit/debit/digital wallet transaction and $0.43 per ACH/eCheck transaction. AutoPay by checking account has no processing fee, while AutoPay by credit card has a $1.95 monthly draft fee.

Use bank bill pay carefully

If paying through your bank, provide the full account number and the mailing address City Hall, 160 Lake Avenue, Palm Coast, FL 32164. Bank bill pay may mail a paper check, so avoid it for urgent disconnection deadlines.

Save confirmation and call if timing matters

Save the confirmation number, payment date/time, amount, payment method and account number. If you are on the disconnection list or need same-day reconnection, call 386-986-2360 before assuming payment alone solved the issue.

Payment route
Official detail
Best for
Watch out
Paymentus customer portal
Access portal.
Pay online, store wallet, make one-time payments, get bill-ready email/text notices.
Use full account number and verify balance before submitting.
One-time Paymentus payment
Pay Now.
Quick payment without registration.
All you need is your full account number, but save receipt proof.
AutoPay
Enroll in AutoPay.
Automatic monthly payment.
Account must have zero balance; AutoPay begins with the next billing cycle.
Phone automated system
Call 386-986-2360, available 24/7 for automated pay.
Pay by bank account, credit card or debit card without using a browser.
Checking account fee is $0.43 per transaction; credit/debit fee is $1.95 per transaction.
In person
City Hall, 160 Lake Avenue, Monday-Friday 8 AM-5 PM.
Cash/check/money order/card payment, complex account question, urgent issue.
In-person utility credit/debit card payments have a 3.5% processing fee with $2.50 minimum.
Drop box
Secure front-entrance drop box at City Hall.
After-hours check or money-order payment.
Payments placed in the drop box post the next business day.
Mail
City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164.
Routine check or money-order payment.
Write account number on payment and allow mail time.
Bank bill pay
Use full account number and City Hall mailing address.
No City service fee when initiated through your bank.
Bank may mail a check, so confirm timing if due date is near.
Payment posting script: “I paid my City of Palm Coast utility account [full account number] for [service address] on [date/time] by [portal/phone/bank/mail/drop box/in person]. Confirmation or check number is [number]. Has it posted, is any balance still due, and does this prevent disconnection or reconnection fees?”

Official payment links:

Billing & Payment Options Payment Portal One-Time Payment AutoPay / eBill

Late Account, Disconnection, Reconnection and Payment Arrangement Help

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Disconnection notice

Palm Coast Connect says residents scheduled for disconnection due to non-payment receive a notification one week before the scheduled cutoff. Keep your phone number current on the account.

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$50 + $50 fees

All disconnections incur a $50 disconnection fee and a $50 reconnection fee. Same-day reconnection is available until 4:00 PM; after 4:00 PM, requests are processed the next business day.

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Payment arrangements

Payment arrangements allow balances to be paid through monthly installments, but approval must be requested through a Palm Coast Connect case. If service is already disconnected, a partial payment is required before the arrangement can begin.

Situation
Best action
Ask this exact question
Prepare
Bill due soon
Pay through portal, phone, bank, mail, drop box or in person.
“What is my exact balance and due date?”
Full account number and bill copy.
Received cutoff notice
Call or create a disconnection question case immediately.
“What payment route posts fast enough to prevent cutoff?”
Notice, account number, amount available now, phone number update.
Already disconnected
Ask Customer Service what partial payment, fees and reconnection timing apply.
“What must I pay before a payment arrangement can begin and service can be restored?”
Account number, address, payment method, confirmation proof.
Need payment plan
Submit a Palm Coast Connect Payment Arrangement Request.
“Can this balance be paid in monthly installments, and what date is each payment due?”
Balance, proposed payment dates, hardship details.
Missed payment arrangement
Call Customer Service before the next due date.
“Does a missed payment prevent additional agreements?”
Prior agreement, payment proof and reason for missed payment.
Need utility-bill help
Check Palm Coast Cares, Flagler County Social Services and 2-1-1 resources.
“Which assistance resource should I contact for my utility bill?”
Utility bill, ID, household income and shutoff notice if any.
Disconnection script: “My Palm Coast utility account is past due or scheduled for disconnection. What exact balance, disconnection fee, reconnection fee, payment method and same-day cutoff time apply, and can I request a payment arrangement?”

Official help links:

Create Utility Billing Case Palm Coast Cares Flagler County Social Services 2-1-1 Live

Start, Cancel, Transfer Service or Request a 72-Hour Inspection

Start new service

  • Use the New Service Application page.
  • Create a Palm Coast account or sign in before applying.
  • Prepare service address and requested start date.
  • Prepare owner/tenant contact details.
  • Ask whether water, sewer and trash apply to your address.
  • Keep the case/application confirmation.

Cancel or transfer service

  • Use the same New Service Application path for turn-off or transfer needs.
  • Provide old and new service addresses if moving within Palm Coast.
  • Confirm final bill and forwarding address.
  • Ask how deposit will be applied to final bill.
  • Do not rely only on a landlord or buyer/seller handoff.
  • Check portal after the change posts.

Deposit return

  • Deposits are held on file for 23 months.
  • Good payment history means no late fees within the last two years.
  • Eligible customers can request the deposit returned or applied to the utility bill.
  • If moving out, remaining deposit applies automatically to the final bill.
  • If a credit remains, a check is mailed.
  • Submit the request through Palm Coast Connect.

Move timing tip: because online service requests require sign-in and City review, submit before move day. If you are closing on a home, save your application confirmation, final bill details and any deposit/refund notes.

Move-in script: “I need to start or transfer Palm Coast utility service at [address] on [date]. I have my account login, service address, contact information and move documents. Can you confirm service start, deposit, trash/sewer status and first-bill timing?”

Official service links:

New Service Application Create Account Sign In Palm Coast Connect

High Palm Coast Water Bill: Leak, Irrigation, Sewer Cap and Credit Checklist

Usage review

Palm Coast Connect recommends reviewing monthly water usage and logging into the customer portal to view PDFs of each bill when a bill is higher than expected.

Leak credit threshold

The City’s leak-credit application says partial credits are only given if high consumption is four times higher than your average and eligibility is determined after City review.

One credit every 2 years

The City notes that customers are only eligible for one leak/pool credit every two years.

Sewer cap change

As of April 1, 2025, the prior sewer billing cap at 8,000 gallons was removed, so water passing through the main meter can be subject to sewer charges.

Check
What to look for
Proof to collect
Ask Customer Service
Portal bill PDFs
Compare current bill to prior months and see whether water, sewer, reuse or trash changed.
Current bill PDF and prior bill PDFs.
“Can you explain which line item increased?”
Four-times-average threshold
Consumption at least four times higher than your average may be needed for partial leak credit review.
Usage history and leak repair proof.
“Does my consumption meet the leak-credit threshold?”
Main meter vs irrigation meter
Using the main water meter for irrigation may create sewer charges after the April 2025 cap removal.
Bill showing main-meter usage and irrigation schedule.
“Should I apply for a separate irrigation meter?”
Toilet leak
Running toilet, flapper leak, toilet refills without use.
Dye-test photo and repair receipt.
“Can this be included in my leak-credit documentation?”
Irrigation leak
Broken sprinkler head, stuck valve, wet lawn, timer error.
Irrigation repair invoice and controller screenshot.
“Did irrigation drive the water and sewer charges?”
Outdoor hose / water theft
Hose bib left on, construction/new-home water theft, bib without lock.
Photos, dates, lock purchase/installation proof.
“Could this usage pattern suggest outdoor continuous use?”
Pool filling
Pool fill or pool repair water use.
Pool-company letter or repair receipt; fill date.
“Can I apply for pool sewer credit within 60 days?”
Low pressure + leak
Leaks in pipes, partially closed main valve, clogged aerators or filtration-system problems.
Valve photos, aerator/fixture notes, plumber report.
“Should I submit a Water case or a Utility Billing case?”
High-bill script: “My Palm Coast utility bill is higher than expected. I reviewed portal bill PDFs, checked toilets, irrigation, outdoor hose use, pool fill, main meter vs irrigation use and leaks. Can you tell me whether my consumption is four times higher than average, whether a leak or pool credit applies, and whether sewer charges changed because of the cap removal?”

Official high-bill and credit links:

Water Tips Leak Credit Application Pool Credit Request EPA Fix a Leak

Pool Credit Rules and When It Helps

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Sewer credit only

The Palm Coast pool credit applies only to the sewer portion of the utility bill, not the water usage. The City calculates the credit based on average usage.

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60-day deadline

A pool credit request must be submitted within 60 days of filling the pool. Pool credits are for new pools being filled or repair of a pool/pool equipment.

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Not eligible

No pool credit if the pool was filled with the irrigation meter, if it is a commercial pool, or if the credit would be $10 or less.

Pool-credit item
Official rule
User step
Type of credit
Sewer portion only, not water usage.
Do not expect a water-charge credit for the fill gallons.
Deadline
Submit within 60 days of filling the pool.
Save fill date and apply quickly.
New pool
Resident needs copy of a letter from the pool company.
Upload or attach the pool-company letter with case.
Pool repair
Receipt of repair of pool or pool equipment needed.
Attach repair receipt and explain fill reason.
Past-due account
Submitting a pool credit does not relieve the obligation to pay by due date.
Pay enough to prevent disconnection and additional fees.
Frequency
Pool credits will not be given if a credit was given in the last 24 months.
Ask when your last credit was issued before submitting.
Pool-credit script: “I filled or refilled my pool on [date] because [new pool/repair]. I understand the credit applies only to sewer charges. Can you confirm if I am within 60 days, whether I had a credit in the last 24 months, and what letter or receipt I need?”

PEP Alarm, Sewer Backup and Wastewater Problems

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PEP red light / alarm

In PEP areas, each home has a buried tank, pump and control panel owned and operated by the City. If the red light comes on and the audible alarm sounds, press the silence button and contact Customer Service, not a plumber.

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Reduce water use

The City says not to be alarmed but to reduce water usage until the PEP problem is corrected. During power failure, the tank has reserve capacity, but the pump will not operate.

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Protect the system

Do not put grease, plastics, wipes, feminine hygiene products, cigarette butts, coffee grounds, acetone, paint thinner or oil-based products down drains.

Problem
Best route
Say this first
Details to collect
PEP alarm red light
Call 386-986-2360 or create a PEP Alarm case.
“My PEP alarm red light is on at [address]. I pressed the silence button.”
Address, alarm status, power outage status, whether water is backing up.
PEP alarm cannot be silenced
Create urgent PEP case and call Customer Service.
“The PEP alarm is going off and I cannot silence it.”
Address, panel location, time started, backup symptoms.
Sewer backup in home
Create “Back up in home” sewer case; call if urgent.
“Wastewater is backing up into [fixture/room] at [address].”
Fixtures affected, photos if safe, whether water use worsens it.
No water / low pressure
Create Water case or call Customer Service.
“I have no water or low pressure at [address].”
All taps vs some taps, neighbors affected, start time, notices.
Leak outside / water issue
Create Water “Leak” case; field technician is dispatched immediately after submission.
“There is a leak at [exact location].”
Street, cross street, meter box, photos if safe.

Official PEP/sewer links:

What Is a PEP Tank? Wastewater 101 Create Water/Sewer Case

2026 Utility Rates, Watering Restrictions and Conservation

2026 utility rates

The City’s Utility Department page links to current 2026 Palm Coast utility rates and the Utility Rates page includes water, wastewater and reclaimed-water rate sections.

Rate plan context

The City announced a utility infrastructure investment plan with rate increases beginning in 2025 and annual CPI adjustments from October 1, 2026 through October 1, 2028 to support infrastructure needs.

Phase III watering limits

Palm Coast’s water conservation page says the St. Johns River Water Management District issued a Phase III Water Shortage Order affecting Flagler County and several Northeast Florida counties.

Rate / conservation item
What it means
User step
Water rates
Use the City’s current Utility Rates page for inside-city and service-specific water charges.
Compare fixed charge, domestic use, irrigation use and any reclaimed-water line items.
Wastewater rates
Wastewater billing changed in 2025 because the previous sewer-usage cap was removed.
If sewer looks high, check whether main-meter irrigation passed through the sewer calculation.
Reclaimed water
Utility Rates page includes retail and wholesale reclaimed use sections.
Confirm whether your address has reclaimed service before comparing bills.
Residential irrigation schedule
Odd-numbered addresses: Saturday; even-numbered addresses: Sunday.
Water only on assigned day while the restriction is active.
Non-residential irrigation
Tuesday.
Commercial/association sites should adjust timers accordingly.
Watering hours
Between 6:00 PM and 8:00 AM.
Avoid daytime watering; cooler hours reduce evaporation.
Outdoor conservation
Fix sprinkler heads, set timers correctly, avoid watering sidewalks/driveways, use mulch and choose lower-water plants.
Inspect irrigation monthly, especially before summer bills.
Indoor conservation
Turn off tap while brushing, run full loads, fix leaks promptly and use efficient fixtures/appliances.
Use water tips before assuming a rate error.

Official rate and conservation links:

Customer Service Utility Rates Utility Rates Water Conservation SJRWMD Watering Restrictions

Water Quality Reports, Boil-Water Notices and Safety Questions

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Annual report

The Water Quality and Safety page links the 2025 Annual Water Quality Report and prior reports, plus FDEP sample-testing access.

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Testing program

The City says drinking water is monitored continuously 365 days a year, more than 100 sampling locations are tested monthly, and independent certified labs perform analyses.

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Water color / taste

Palm Coast explains that yellow or greenish tint can be from dissolved organic material and that the water remains safe to drink when it meets primary drinking-water regulations.

Question
Official detail
What to do next
Is Palm Coast water safe?
The City says Palm Coast drinking water meets or exceeds regulatory requirements and is tested under EPA/FDEP oversight.
Open the newest Annual Water Quality Report for exact yearly results.
Where does testing appear?
Annual reports and FDEP Public Access Document Management System results are linked by the City.
Use the City’s guide if you need to read DEP sampling reports.
Why is water yellow/greenish?
Water Plant #1 uses conventional lime softening from shallow aquifer wells; organic deposits can affect color, especially in large white fixtures.
Check whether notice, flushing or drought/high-demand conditions are involved.
Why is water milky?
The FAQ explains milky water can come from tiny air bubbles after pressure/maintenance changes.
Let a glass sit and observe whether cloudiness clears.
When are boil notices issued?
Loss of pressure from a broken pipe, power/system pressure loss or planned repair can trigger a precautionary boil-water notice.
Check active notices and follow one-minute boil guidance until rescinded.
How are customers notified?
Small-area notices may be hung on doors; larger notices may be posted through media, email, social media and the City website.
Make sure your utility account email is current.
How long does a notice last?
After repair and pressure restoration, bacteriological tests are conducted and notice is lifted after testing proves water safe.
Wait for official rescission before drinking unboiled water.
General drinking-water question
Boil-notice FAQ lists the EPA Safe Drinking Water Hotline at 1-800-426-4791.
For a local account/location concern, call Palm Coast Customer Service or create a case.

Official water-quality links:

Water Quality and Safety Water Quality Reports Boil Water Notices EPA CCR Information EPA Drinking Water Regulations

Map, City Hall, Drop Box and Mailing Address

Use City Hall for in-person payments, account help, mailed payments and the secure after-hours drop box. For online cases, use Palm Coast Connect so the request is routed to Utility Billing, Water, Sewer or PLAN Program.

Location / route
Use for
Bring / remember
City Hall, 160 Lake Avenue, Palm Coast, FL 32164
Customer Service, in-person utility payments, billing help and official mailing address.
Bill, full account number, service address and ID if changing account information.
Secure drop box at front entrance
After-hours check or money-order payment.
Payments post next business day. Do not use for urgent reconnection unless Customer Service confirms.
Mail: City of Palm Coast, 160 Lake Avenue, Palm Coast, FL 32164
Routine mailed check or money-order payment.
Make payable to City of Palm Coast and write the account number on payment.
Palm Coast Connect online case
Billing question, high bill, disconnection question, payment arrangement, leak, sewer backup, PEP alarm.
Include full address and account number. Sign in to monitor the case.
Customer Service phone: 386-986-2360
Billing, payment, utility service, water quality or emergency-routing help.
Call for urgent payment/reconnection timing instead of relying on mail or drop box.

Palm Coast Water Utility FAQ

What is the Palm Coast water bill phone number?

Call City of Palm Coast Customer Service at 386-986-2360 for utility billing, water, sewer, payment, account, payment arrangement, disconnection, reconnection and service questions.

How do I pay my Palm Coast utility bill online?

Use the official Paymentus customer portal for login and account management, or the Paymentus one-time payment route if you only need a quick payment. You need your full utility account number.

Can I pay my Palm Coast utility bill by phone?

Yes. Call 386-986-2360. The City says the automated phone payment system is available 24/7 and accepts bank account, credit card or debit card payments.

What are Palm Coast online utility payment fees?

For utility bills, the City lists $1.95 per credit/debit/digital wallet transaction and $0.43 per ACH/eCheck transaction. AutoPay by checking account has no processing fee, while AutoPay by credit card has a $1.95 monthly draft fee.

Where is the Palm Coast utility billing office?

City Hall is at 160 Lake Avenue, Palm Coast, FL 32164. Customer Service is available Monday-Friday, 8:00 AM to 5:00 PM, at 386-986-2360.

What happens if my Palm Coast water is disconnected?

Palm Coast Connect says disconnections have a $50 disconnection fee and $50 reconnection fee. Same-day reconnections are available until 4:00 PM; requests after 4:00 PM are processed the following business day.

Does Palm Coast offer payment arrangements?

Yes. Palm Coast Cares says payment plans may be available for up to six months and each household may qualify for one plan per year. Customers must submit a Palm Coast Connect case and receive approval.

Does Palm Coast offer leak credits?

Yes, but eligibility is limited. The City says partial leak credits are only given if high consumption is four times higher than the customer’s average, and customers are eligible for one credit every two years.

What should I do if my PEP alarm is on?

Press the audible alarm silence button on the bottom of the panel, reduce water use until corrected, and contact Customer Service or submit a PEP Alarm case. The City says to contact Customer Service, not a plumber, for a PEP system malfunction.

Where can I find Palm Coast water quality reports and boil-water notices?

Use the City’s Water Quality and Safety page for annual reports and testing information, and the Precautionary Boil Water Notices page for active or rescinded notices and boil-water instructions.

30-Second Palm Coast Utility Checklist

Paying? Use Paymentus, phone pay at 386-986-2360, bank bill pay, mail, City Hall or the secure drop box.

Need login? Use the Paymentus customer portal for wallet, AutoPay, eBill, bill-ready notifications and bill history.

Past due? Call or create a disconnection question case before cutoff. Expect $50 disconnection and $50 reconnection fees if service is disconnected.

High bill? Check bill PDFs, leaks, irrigation, pool fill, sewer cap change and whether usage is four times higher than average for leak-credit review.

Water/sewer issue? Create a Palm Coast Connect case for leak, no water/low pressure, sewer backup or PEP alarm; call Customer Service for urgent routing.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.

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