Paulding County Water Department – Pay Bill, Contact & Services Guide

by
Paulding County GA Water System Guide

Pay a Paulding County Water Bill, Avoid Duplicate AutoPay, or Start Service the Right Way

This guide is for Paulding County Water System in Georgia. The old page used New York City water department information, which would send Paulding County customers to the wrong payment portal, wrong phone number and wrong office address.

Use this updated guide to pay through Paymentus, use the free phone payment system, set up free county bank draft, avoid duplicate AutoPay deductions, start or transfer service, report leaks, use kiosks, check water quality reports and handle high bill questions.

Pay Online Call Customer Service Pay by Phone Start Service
Correction note: The current live article incorrectly mentions NYC DEP, Flushing NY, and a New York phone number. For Paulding County, Georgia, use the official Paulding County Water System resources listed below.

Paulding County Water System Quick Facts

Customer Service 770-222-6868 Billing help, deposits, service forms, payment questions and account support.
Office address 3844 Atlanta Hwy Hiram, GA 30141. Lobby and drive-thru hours: Monday–Friday, 8 AM–4:45 PM.
Phone payment 855-570-0996 Automated system. Account number and Customer ID required.
Online fee $2.45 Paymentus processing fee for online check/card and supported wallet payments.

Choose the Paulding County Water Task You Need

A normal payment, a mailed-check delay, a new service request, a leak, a Dallas transfer account and an AutoPay setup all need different steps.

I need to pay now Use Paymentus, automated phone payment, kiosk, office, drive-thru or night depository. Payment steps
I want no payment fee Use county Automatic Bank Draft instead of Paymentus AutoPay. Bank draft help
I already use bank draft Do not also set up Paymentus AutoPay unless you cancel bank draft first. Avoid duplicate payment
I am starting service Use the residential, commercial or temporary service forms and call to pay deposit. Start service
My bill looks high Check leaks, toilets, irrigation, Dallas transfer balances and mail delays before calling. High bill checklist
I have a leak Use county leak-reporting resources and call Customer Service for urgent water issues. Leak help

How to Pay a Paulding County Water Bill Online

Paulding County Water System online payments are processed by Paymentus. You can make a one-time payment or register to view E-Bill and manage payment options.

  1. Open the official Paulding County payment page.
    Start from Paulding County E-Billing and Online Payments or open the official Paymentus portal: Paymentus Paulding County Water portal.
  2. Choose one-time payment or register.
    Use one-time payment for a simple bill payment. Register if you want E-Bill, recurring payment options and full customer portal access.
  3. Have your bill details ready.
    Keep your account number and Customer ID number available, especially for phone and kiosk payments.
  4. Review the processing fee.
    Paulding County says online check/card payments and supported wallet payments through Paymentus include a $2.45 processing fee.
  5. Save payment proof.
    Keep the confirmation number, receipt email or screenshot until the payment appears on your account.
Payment limit note: Paulding County says Paymentus transactions have a $400 total limit including the $2.45 fee. Larger payments may require multiple transactions, each with its own fee.

Paulding County Water Payment Options Compared

Use this table to choose the best payment method. Mail may be risky if your bill is near due date because the county has warned of mail delays through the Atlanta Post Office.

Payment method
Official detail
Best practical use
Online Paymentus portal
Paymentus portal; $2.45 processing fee.
Fast online payment, E-Bill, recurring payment setup and account portal access.
Automated phone payment
855-570-0996; account number and Customer ID required.
24-hour phone payment with card or electronic check.
Call Customer Service
770-222-6868; county also says press 1 for the automated system.
Questions, deposit payments, account lookup and payment confusion.
Automatic Bank Draft
Free county bank draft with authorization form and voided check.
Best long-term no-fee recurring payment option.
Drive-thru / office payment
3844 Atlanta Hwy, Hiram, GA 30141, Monday–Friday, 8 AM–4:45 PM.
In-person help, bill-stub payments and urgent account questions.
Night depository
Located in lane 1 of drive-thru, available 24 hours. No cash. Deposits after 8 AM post next business day.
After-hours check or money order payment when not too close to a due date.
PaySite kiosk
Kiosk at 3844 Atlanta Hwy, plus kiosk inside 240 Constitution Blvd Administration building.
24-hour or county-building payment using account number and Customer ID.
Mail
Paulding County Water System, PO Box 168, Dallas, GA 30132.
Non-urgent payments only. Verify checks clear if you receive a past-due notice.

Use Free Automatic Bank Draft If You Want to Avoid the Paymentus Fee

Paulding County Water System offers free Automatic Bank Draft. This is different from Paymentus AutoPay. Bank draft is usually the better long-term option if you want recurring payment without the $2.45 Paymentus fee.

  1. Open the official forms page.
    Go to Documents, Forms & Links.
  2. Download Automatic Debit Authorization.
    Use the county form for monthly water and/or sewer account payments.
  3. Complete the form and attach a voided check.
    Use the bank account you want Paulding County Water System to draft from.
  4. Return the form to Customer Service.
    Follow the form instructions or call 770-222-6868 if you are unsure where to send it.
  5. Keep paying normally until draft is active.
    Do not assume the next bill will draft automatically unless the county confirms it or your bill reflects the change.
Duplicate payment warning: Paulding County warns customers already on Automatic Bank Draft not to sign up for Paymentus AutoPay without canceling bank draft first, because both systems could deduct payment.

Start, Transfer or Set Up Paulding County Water / Sewer Service

Paulding County provides official forms for residential service, commercial service, temporary service and landlord continuous service. If you download and send a service application by fax or email, the county says to call the office to pay your deposit.

Service need
Official form or step
Practical tip
Residential water/sewer service
Water and Sewer Residential Application.
If submitting by email or fax, call 770-222-6868 to pay your deposit.
Commercial service
Water and Sewer Commercial Application.
Use business details exactly as they should appear on the account.
Temporary service
Application for Temporary Water / Sewer Service.
County notes temporary service is for clean-up and/or inspection purposes only, and only one extension is permitted.
Landlord continuous service
Application for Landlord Continuous Service.
Useful for owners or managing agents who want continuous service status between tenants.
Dallas transfer account
Review Paulding County Water welcome/rate information if your account moved from City of Dallas water/sewer billing.
City of Dallas sanitation may continue separately, so do not assume all utility charges moved together.
Start-service tip: Prepare your service address, ID, contact details, lease/closing details if applicable, deposit payment method and email address before submitting the form.

Water Leak, Running Toilet or Emergency Water Issue

Paulding County Water System provides leak reporting and customer-service resources. A leak can also trigger a high bill, so document the problem early.

For urgent water issues: Call Paulding County Water System Customer Service at 770-222-6868 and follow the county’s instructions.
  1. Identify where the leak is.
    Is water leaking at the meter, in the yard, inside the home, around the toilet, from irrigation, or from a service line?
  2. Check the toilet first.
    Toilets are one of the most common hidden leak sources. Use dye in the tank and see whether color appears in the bowl without flushing.
  3. Take photos and notes.
    Record the date found, repair date, contractor invoice and visible damage if you need to explain the issue later.
  4. Call Customer Service if the bill is affected.
    Ask what documentation they need before assuming an adjustment is available.
  5. Repair private plumbing quickly.
    Waiting until the next bill can multiply the cost if the meter continues recording water use.

High Paulding County Water Bill Checklist

A high bill can come from leaks, irrigation, seasonal usage, sewer charges, Paymentus fees, mailed-payment delay, Dallas transfer balances or duplicate AutoPay setup.

Check for leaks Running toilets, yard leaks, irrigation valves and water heaters can raise usage quickly.
Verify mailed checks County warned of mail delays. Confirm your check cleared if you receive a past-due notice.
Review Paymentus fee Paymentus online payments include a $2.45 processing fee.
Check duplicate AutoPay Do not run Paymentus AutoPay and county Automatic Bank Draft at the same time.
Review sewer charges Water and sewer may both appear on the bill depending on service location.
Dallas transfer balance Some City of Dallas water/sewer balances moved to Paulding County Water in 2025.

Have this ready before calling Customer Service

  • Current bill and previous bill.
  • Account number and Customer ID number.
  • Payment confirmation, check image or bank proof if you recently paid.
  • Notes about leaks, irrigation, guests, new tenants or repairs.
  • Photos, plumber invoice or repair receipt if a leak was fixed.
  • Whether you use Paymentus AutoPay, county Automatic Bank Draft or both.

PaySite Kiosks, Drive-Thru and Night Depository Tips

Paulding County gives customers several physical payment options. These are useful when online payment is not ideal, but each method has timing rules.

Location / option
Official detail
Important tip
Drive-thru and lobby
3844 Atlanta Hwy, Hiram, GA 30141. Monday–Friday, 8 AM–4:45 PM.
Bring your bill stub for faster service.
Night depository
Lane 1 of the drive-thru, available 24 hours.
Do not put cash in the depository. Payments after 8 AM post next business day.
Kiosk at Water System office
PaySite kiosk on the side of the porch at 3844 Atlanta Hwy.
Available 24 hours. Account number and Customer ID required.
Administration building kiosk
Inside 240 Constitution Blvd, Dallas, GA 30132, Monday–Friday, 8 AM–5 PM.
Kiosks accept cash, checks, credit or debit cards, but do not give change.

Water Quality, Rates, Conservation and Official Documents

Paulding County Water System publishes official documents for water quality, rates, automatic bank draft, applications and conservation. These are useful for customers who want more than a payment link.

2025 Water Quality Report Annual Consumer Confidence Report with drinking water quality information. Find report
2026 rates and fees Water and Sewer Fee Schedule is listed on the official documents page. View forms
Conservation help County links include conservation programs, drought resources and rebate forms. Water System

Official Paulding County Water System Links and Contacts

Use these official resources for payment, forms, customer service, water quality reports, rates and account help.

Water System Home

Official Paulding County Water System page with quick links, water quality report, service setup and payment access.

Open Water System
E-Billing and Online Payments

Official county page explaining Paymentus, E-Bill, recurring payment options, fees and AutoPay warning.

Open E-Billing
Paymentus Portal

Official payment portal linked from Paulding County Water System.

Pay online
Making Your Payments

Official page with mail, phone, online, drive-thru, night depository and kiosk payment details.

Payment options
Customer Service

Official office address, customer service number, hours, drop box and kiosk information.

Customer Service
Documents, Forms and Links

Official forms for bank draft, residential service, commercial service, temporary service, landlord continuous service and water quality reports.

Open forms

Map to Paulding County Water System Customer Service

Customer Service is listed at 3844 Atlanta Hwy, Hiram, GA 30141. Use this location for lobby, drive-thru, night depository and the 24-hour porch kiosk.

Map to Paulding County Administration Building Kiosk

Paulding County also lists a PaySite kiosk inside the County Administration building at 240 Constitution Blvd, Dallas, GA 30132, available Monday through Friday from 8 AM to 5 PM.

Paulding County Water Department FAQs

How do I pay my Paulding County GA water bill online?

Use the official Paymentus portal linked from Paulding County Water System’s E-Billing and Online Payments page. You can make a one-time payment or register for E-Bill and recurring payment options.

What is the Paulding County Water System phone number?

Call Customer Service at 770-222-6868.

Where is Paulding County Water System Customer Service located?

The office is located at 3844 Atlanta Hwy, Hiram, GA 30141.

What are Paulding County Water System office hours?

Customer Service office, lobby and drive-thru hours are Monday through Friday, 8:00 AM to 4:45 PM.

What is the Paulding County water bill pay-by-phone number?

Paulding County lists the automated payment number as 855-570-0996. You can also call 770-222-6868 and press 1.

Is there a fee to pay online?

Yes. Paulding County says Paymentus online payments by check, card, PayPal, PayPal Credit and Venmo include a $2.45 processing fee.

Is there a free automatic payment option?

Yes. Paulding County offers free Automatic Bank Draft. Download the Automatic Debit Authorization form and submit it with a voided check.

Can I use Paymentus AutoPay and Paulding County bank draft together?

No. Paulding County warns customers not to sign up for Paymentus AutoPay while county Automatic Bank Draft is active unless they cancel the bank draft first, because payment may be deducted twice.

How do I start Paulding County water service?

Use the official residential, commercial or temporary water/sewer service application from the Documents, Forms & Links page. If submitting by fax or email, call 770-222-6868 to pay your deposit.

Can I pay at a kiosk?

Yes. Paulding County lists a PaySite kiosk at 3844 Atlanta Hwy, Hiram, GA 30141, and another inside the Administration building at 240 Constitution Blvd, Dallas, GA 30132. You need your Account Number and Customer ID.

What should I do if my mailed check has not posted?

Paulding County has warned about mail delays. Verify that your check cleared your bank, then contact Customer Service if you receive a past-due notice or Notify message.

Is WaterBillGuide.us the official Paulding County Water System website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, approve service applications, restore service or represent Paulding County Water System.

Best Next Step for Paulding County Water Customers

If your bill is normal, use Paymentus, phone payment, the kiosk, the drive-thru or the office and save your receipt. If you want recurring payment without the Paymentus fee, use free county Automatic Bank Draft. If your bill looks wrong, check for leaks, mailed-check delays, Dallas transfer balances and duplicate AutoPay before calling Customer Service.

Pay Online Call 770-222-6868 Automated Phone Pay Forms & Bank Draft

Editorial Review and Independent Guide Disclaimer

This replacement article was written specifically for Paulding County Water System in Georgia using official county payment, Customer Service, E-Billing, forms, Water System, kiosk and water quality resources. It replaces incorrect New York City DEP information that appeared in the old article.

WaterBillGuide.us is not Paulding County Water System. We do not process payments, access customer accounts, approve applications, repair leaks, restore service, waive fees or make billing decisions. For account-specific help, use the official county contacts listed above.

Official resources checked include Paulding County Water System, E-Billing and Online Payments, Making Your Payments, Customer Service, Documents Forms & Links, 2025 Water Quality Report listing, Automatic Debit Authorization, service applications and county payment notices.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.