San Bernardino Municipal Water Department – Pay Bill, Contact & Services Guide

Choose the Right SBMWD Action

Do not start with a random payment link. Use the route below that fits your exact problem.

No-Fee eCheck Quick Pay and Automatic Bill Pay

SBMWD says customers can make a one-time eCheck Quick Pay using a checking or savings account with no fee. This is usually the best first choice if your bill is current and you want to avoid the credit/debit card processing fee.

1. Open the official bill payment page.
   Start from the official page: SBMWD Bill Payment Options.
2. Choose eCheck Quick Pay or Online eBiller.
   You can also open: SBMWD Online eBiller.
3. Use checking or savings account details.
   Confirm your account number, routing details, service address and water account information before submitting.
4. Consider automatic bill pay.
   SBMWD says customers can enroll in Online eBilling and then sign up for automatic bill pay using a checking or savings account.
5. Save confirmation.
   Keep the receipt or confirmation number until the payment appears on your water account.

Credit/Debit Card Payment and the $3.25 Processing Fee

SBMWD partners with ACI Payments for card payments online or by phone. The official payment page says there is a $3.25 processing fee for each transaction.

Disconnected for Non-Payment? Read This Before Paying Online

The SBMWD Online eBiller notice says eCheck/Online QuickPay payments are not accepted for accounts that have been disconnected for non-payment. This means a disconnected customer should not assume a regular online eCheck payment will solve the account.

1. Confirm your account status first.
   Ask whether your account is disconnected, pending disconnection, or only past due.
2. Ask which payment methods are accepted.
   The Online eBiller notice points disconnected accounts to cash or money order in the office, or credit/debit card by phone or online through ACI Payments.
3. Ask the total required amount.
   Confirm bill balance, deposit, fees, reconnection requirements or any administrative amount before paying.
4. Save proof of payment.
   Keep the receipt, transaction ID, payment date and amount.
5. Confirm restoration timing.
   Ask when service can be restored and whether someone must be present or the meter must be accessible.

Payment Arrangements, Past-Due Bills and Customer Assistance

SBMWD’s customer service information points customers to the Customer Service office for payment arrangements. If you cannot pay in full, call before the account becomes disconnected.

Before asking for an arrangement

• Have your current bill and account number ready.
• Know the total past-due amount and the due date.
• Decide what amount you can pay today.
• Ask whether the arrangement protects you from disconnection.
• Write down the date, staff guidance, amount due and deadline.
• Ask whether a Customer Assistance Program application applies to your situation.

Start or Stop San Bernardino Water Service

SBMWD says customers can request to start service by contacting Customer Service or visiting the office. For stop service, SBMWD says to contact Customer Service during normal business hours and allow two business days for processing and account updates.

Water or Sewer Emergency in San Bernardino

Billing questions and emergencies are different. Use the emergency/main line for water or sewer emergency reporting instead of trying to solve the issue through the payment portal.

1. Identify the issue clearly.
   Examples include water main break, street leak, sewer backup, hydrant leak, low pressure, no water or water flowing in the roadway.
2. Give the exact location.
   Provide the address, nearest cross street, landmark and whether water or sewage is entering property.
3. Keep people away from danger.
   Avoid sewage, flooded streets, electrical hazards or unstable pavement.
4. Take photos only if safe.
   Photos can help your records, but safety comes first.
5. Handle billing questions later.
   Report the emergency first, then contact Customer Service if the issue affects your bill.

High SBMWD Water Bill Checklist

A high San Bernardino water bill can come from real usage, outdoor watering, a silent toilet leak, irrigation issues, a private-side leak, meter reading questions, late fees or a disconnected-account payment issue.

Have this ready before contacting Customer Service

• Account number and service address.
• Current bill and previous bill.
• Payment confirmation if you recently paid.
• Leak repair receipt, photos or plumber invoice if available.
• Dates when usage increased or a leak was discovered.
• Notes about irrigation, guests, tenants, pool filling or outdoor watering.

Official SBMWD Links and Customer Resources

Use these official San Bernardino Municipal Water Department resources instead of third-party bill-pay pages.

Map to San Bernardino Municipal Water Department Customer Service

SBMWD Customer Service is located at 1350 South E Street, San Bernardino, CA 92408. Call before visiting if your account is disconnected, past due or requires special documentation.

San Bernardino Municipal Water Department FAQs

Editorial Review and Independent Guide Disclaimer

This article was rewritten for San Bernardino Municipal Water Department customers using official SBMWD payment, customer service, start/stop service, contact and customer resource pages.

WaterBillGuide.us is not San Bernardino Municipal Water Department. We do not process payments, access water accounts, restore service, approve payment arrangements, handle emergencies or make billing decisions. For account-specific help, use SBMWD directly.

Official resources checked include SBMWD Bill Payment Options, Online eBiller, Customer Service, Contact Us, How to Start / Stop Service, Customers page and official SBMWD homepage.