San Bernardino Water Department San Bernardino ca – Pay Bill, Contact & Services Guide

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San Bernardino Municipal Water Department Guide

Pay Your San Bernardino Water Bill, Start Service, or Report a Water/Sewer Emergency

San Bernardino water service is handled by the San Bernardino Municipal Water Department, also known as SBMWD. This is not New York City DEP, and customers should not use New York payment links, addresses or phone numbers.

This guide gives San Bernardino customers the correct official payment options, customer service phone number, emergency line, start/stop service rules, deposit refund details, low-income assistance, leak responsibility, water restrictions and high-bill checklist.

Pay Water Bill Call Customer Service Water/Sewer Emergency Start / Stop Service
Important correction: The old San Bernardino post used NYC DEP links, NYC phone numbers and a Flushing, NY address. This replacement is for San Bernardino, California and uses official SBMWD customer service, payment and emergency information.
Customer Service 909-384-5095 Billing, payment, start/stop service, deposits and assistance.
Emergency Line 909-384-5141 Report water and sewer emergencies.
Office Address 1350 South E Street San Bernardino, CA 92408.
Call Center Hours M-TH 8–5, Fri 8–4 Use emergency line outside billing hours.

Choose the San Bernardino Water Task You Need

Most users searching this page need one of a few practical answers. Pick the right path first so you do not use the wrong payment method or contact emergency staff for a billing task.

I need to pay now Use SBMWD online, phone, mail, e-check, automatic bill payment or in-person options. Payment steps
I am starting service Contact Customer Service with ID, owner/tenant documents and deposit requirements. Start service
I am stopping service SBMWD says accounts are not closed, transferred or reopened automatically. Stop service
I have an emergency Use 909-384-5141 for water or sewer emergencies, not routine billing questions. Emergency help
I need bill assistance Check the Customer Assistance Program for eligible low-income households. CAP details
My bill is high Check meter use, customer-side leaks, irrigation schedule and billing history. High bill checklist

How to Pay Your San Bernardino Water Bill

SBMWD provides multiple bill-payment options. The safest route is to start from the official Bill Payment Options page, especially if the account is new, past due, disconnected, or you are making a deposit payment.

  1. Open the official payment page.
    Start here: SBMWD Bill Payment Options.
  2. Choose the correct payment type.
    Use credit card payment, e-check, automatic bill payment, mail, phone or in-person payment depending on your account status.
  3. Use phone payment if preferred.
    SBMWD lists 1-877-238-6048 for phone payments.
  4. Check your account before submitting.
    Confirm your account number, service address, balance and payment type.
  5. Save proof.
    Keep the confirmation number, receipt, email or screenshot until the payment appears on your water account.
Past-due warning: SBMWD says not to mail past-due payments. If the account is past due or disconnected, use a faster official payment route and call Customer Service when needed.

San Bernardino Water Bill Payment Options

The best payment method depends on how urgent the payment is. New customers, deposit payments and disconnected accounts may need different handling than a normal monthly bill.

Payment method
Official detail
Best practical use
Online credit card payment
Use the official SBMWD Bill Payment Options page and ACI payment link.
Fast payment when you want online card convenience.
Phone payment
Call 1-877-238-6048.
Useful if you prefer to pay by phone or need a quicker route than mail.
Mail payment
Mail SBMWD payments to P.O. Box 710, San Bernardino, CA 92402.
Routine non-urgent payments only. Do not mail past-due payments.
E-check / automatic bill payment
SBMWD lists e-check and automatic bill payment options.
Good for long-term customers who want consistent automatic payment handling.
In-person payment
Customer Service office at 1350 South E Street, San Bernardino, CA 92408.
Useful when you need account help, deposit help or start/stop service support.
Deposit payment for new customers
SBMWD says new customers making a deposit payment online should select the Utility Deposit payment option.
Use only when SBMWD staff has quoted the required deposit amount.
Payment safety tip: If your water is already disconnected for non-payment, confirm the accepted payment method before paying. E-check or quick-pay style payments may not be accepted for certain disconnected accounts.

Start Water Service in San Bernardino

SBMWD says customers can request to start service by contacting Customer Service at 909-384-5095 or by visiting the Customer Service office. Deposits must be quoted by SBMWD Customer Service staff.

  1. Call or visit SBMWD Customer Service.
    Call 909-384-5095 or visit 1350 South E Street, San Bernardino, CA 92408.
  2. Prepare valid picture identification.
    SBMWD lists valid picture ID as required for starting service.
  3. Prepare tenant or owner documents.
    Tenants need owner authorization. Owners must provide final settlement statement or recorded grant deed.
  4. Ask for the exact deposit amount.
    Account deposits are required and must be quoted by Customer Service staff.
  5. Expect the administrative fee on your first bill.
    SBMWD says a non-refundable $40 administrative fee is applied to the first bill for account setup.
New customer tip: Do not make a deposit payment until SBMWD has quoted the correct deposit amount and confirmed the payment type.

Stop, Close or Transfer San Bernardino Water Service

SBMWD is clear that accounts are not closed, transferred or reopened automatically. It is the account holder’s responsibility to notify Customer Service to discontinue service.

Service change
Official starting point
What to prepare
Stop service
Call 909-384-5095 or visit the office during normal business hours.
Account number, service address, stop date, forwarding address and ID details.
Move to another address
Contact Customer Service. Do not assume transfer happens automatically.
Old address, new address, move date and required start-service documents.
Close account after sale
Call Customer Service as soon as closing/move-out details are clear.
Final date, forwarding address and settlement/ownership change details if needed.
Deposit credit after closure
Ask Customer Service how deposit applies to the account balance.
Account details and final bill information.
Move-out warning: Allow processing time and keep your stop-service confirmation. If you forget to close the account, water use after move-out can become your billing problem.

Report a San Bernardino Water or Sewer Emergency

Billing questions and emergencies are different. For account setup, reconnection after disconnection or payment issues, use Customer Service during normal hours. For active water or sewer emergencies, use the emergency main line.

Emergency number: Call 909-384-5141 to report water or sewer emergencies.
  1. Call the emergency line for active service problems.
    Use it for visible water main issues, sewer emergencies, major leaks or urgent water/sewer problems.
  2. Give the exact location.
    Provide address, cross street, landmark, direction of water flow and whether property or roadway damage is happening.
  3. Stay safe.
    Keep children and pets away from standing water, sewage, open holes, traffic hazards and electrical risk.
  4. Document if safe.
    Take photos or video only if you can do so safely.
  5. Handle billing later.
    If the emergency affects your bill, gather photos, repair proof and emergency report details before contacting Customer Service.
Do not call emergency staff for account setup: SBMWD notes emergency staff cannot assist with establishment or re-establishment of an account or service. Use Customer Service for that.

SBMWD Customer Assistance Program and Deposit Credit

SBMWD offers a Customer Assistance Program for eligible low-income households. The FAQ says CAP participants receive a $15 deduction off their monthly bill.

Customer Assistance Program Eligible low-income households may receive a monthly bill deduction. Customer resources
Deposit refund timing Deposits are credited after 24 consecutive months of good pay history while the account is open.
Deposit at closure Deposits are applied to the account balance when the account is terminated.

What to prepare before asking about assistance

  • SBMWD account number and service address.
  • Current bill and past-due amount if any.
  • Proof of household eligibility if requested by the program.
  • Photo ID and account-holder contact information.
  • Any disconnection, delinquency or payment notices.
Apply early: Assistance and deposit questions are easier before the account reaches an urgent delinquency stage. Call Customer Service at 909-384-5095 if you are unsure.

High San Bernardino Water Bill Checklist

SBMWD says water use is detected and recorded as it flows through the water meter, and meters are read monthly. A high bill can come from a customer-side leak, irrigation, toilets, a billing issue, deposit/admin charges, or a usage pattern that changed during the month.

Check your side of the meter SBMWD says customers are responsible for the underground service line past the water meter on the customer side.
Test toilets A running toilet can waste water quietly for days. Try a dye test and listen for refilling.
Watch irrigation Outdoor watering is restricted. Irrigation mistakes can increase usage and waste water.
Review meter reading Compare the current bill with past bills and ask Customer Service about how to read your meter.
Check account fees New accounts may include setup/admin charges or deposit-related activity.
Ask about billing error If you believe there is an error, contact Customer Service at 909-384-5095.

Before calling Customer Service, collect this

  • Account number and service address.
  • Current bill and two or three prior bills.
  • Meter reading and date/time checked.
  • Photos of leaks, wet soil, irrigation issues or plumbing repairs.
  • Plumber invoice, parts receipt or repair date if a leak was fixed.
  • Any payment confirmation, deposit payment or account setup notes.

San Bernardino Water Restrictions, Conservation and Water Quality

SBMWD has water use restrictions and conservation resources that can help customers reduce usage and avoid waste. The FAQ also points customers to Consumer Confidence Reports for drinking water quality information.

Topic
SBMWD detail
Practical action
Outdoor watering schedule
Residents may water 3 days per week on Mondays, Wednesdays and Fridays, before 8 a.m. and after 6 p.m.
Check irrigation timers and avoid watering outside allowed hours.
Customer-side leaks
Customers are responsible for leaks or issues past the meter on the customer side.
Check irrigation, underground lines, toilets, water heater and private plumbing.
Conservation resources
SBMWD offers conservation resources such as landscaping resources, kits, rebates and workshops.
Use conservation programs if your outdoor use is high or landscaping is water-heavy.
Water quality
SBMWD produces annual Consumer Confidence Reports about drinking water quality.
Review the latest report if you have questions about source water and testing.

Map to San Bernardino Municipal Water Department

SBMWD Customer Service is located at 1350 South E Street, San Bernardino, CA 92408. For routine payments, online, phone, mail or automatic options may be easier. For urgent water or sewer emergencies, call the emergency line first.

San Bernardino Water Department FAQs

How do I pay my San Bernardino water bill online?

Start from the official SBMWD Bill Payment Options page and use the approved online payment link. SBMWD also supports phone payment, mail, in-person payment, e-check and automatic bill payment options.

What is the San Bernardino Municipal Water Department customer service phone number?

Call SBMWD Customer Service at 909-384-5095 for billing, payment, deposits, start/stop service and account questions.

What number do I call for a water or sewer emergency in San Bernardino?

Call 909-384-5141 to report water or sewer emergencies.

Where is the San Bernardino Municipal Water Department office?

The Customer Service office is located at 1350 South E Street, San Bernardino, CA 92408.

Where do I mail my San Bernardino water bill payment?

Mail SBMWD bill payments to SBMWD, P.O. Box 710, San Bernardino, CA 92402. SBMWD says not to mail past-due payments.

How do I pay a San Bernardino water bill by phone?

SBMWD lists 1-877-238-6048 for phone payments.

How do I start water service in San Bernardino?

Contact Customer Service at 909-384-5095 or visit the office. You need valid picture ID. Tenants need owner authorization, and owners need final settlement statement or recorded grant deed. Deposits must be quoted by SBMWD staff.

How do I stop San Bernardino water service?

Contact SBMWD Customer Service at 909-384-5095 or visit the office during normal business hours. Accounts are not closed, transferred or reopened automatically.

When will my San Bernardino water deposit be credited back?

SBMWD says deposits are credited after 24 consecutive months of good pay history while the account is open, or applied to the account balance when the account is terminated.

Does SBMWD offer low-income water bill assistance?

Yes. SBMWD offers the Customer Assistance Program for eligible low-income households. Participants receive a $15 deduction off their monthly bill.

Who is responsible for leaks on the customer side of the meter?

SBMWD says it maintains the lateral pipe from the main line up to the water meter. Leaks or issues past the meter on the customer side are the responsibility of the customer or property owner.

Is WaterBillGuide.us the official San Bernardino Municipal Water Department website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, start or stop service, approve assistance or represent SBMWD.

Best Next Step for San Bernardino Water Customers

If your bill is normal, start from the official SBMWD Bill Payment Options page. If you are starting or stopping service, call Customer Service during business hours. If you see an active water or sewer emergency, call 909-384-5141 immediately.

Pay Water Bill Call 909-384-5095 Emergency 909-384-5141 Start / Stop Service

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten because the old San Bernardino post used incorrect New York City water department links, phone numbers and address details. This version focuses on San Bernardino Municipal Water Department official payment, customer service, emergency, start/stop service, deposit, assistance and conservation resources.

WaterBillGuide.us is not San Bernardino Municipal Water Department. We do not process payments, access accounts, start or stop water service, approve assistance, dispatch emergency crews or make billing decisions. For account-specific help, contact SBMWD directly.

Official resources checked include SBMWD Bill Payment Options, How to Start / Stop Service, Customer Service, Contact Us, Customer FAQs, emergency contact information and customer assistance details.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.