Pleasanton Water Utility Bill Help: Pay, Login, Call or Fix a High Bill
Use this guide like a billing desk. Pick the problem, open the correct official route, prepare the exact account details, and avoid payment, login, late-fee, leak-alert, or shutoff mistakes.
Fast Answer Board
Need |
Official action |
Have ready |
Critical detail |
|---|---|---|---|
Pay without full login |
Account number, customer number, phone number registered to account. |
You do not need to register to use the Pay Bill feature. |
|
Register / log in |
Account details, email, phone, bill information. |
Use portal for bills, paperless billing, auto payment, usage data, and leak alerts. |
|
Pay by phone |
925-931-5500, option 1 |
Account number and customer number. |
Available 24/7. Visa or MasterCard credit/debit only. |
Pay by mail |
City of Pleasanton, Attention: Utility Billing, P.O. Box 101732, Pasadena, CA 91189-1732 |
Payment stub, check, account number. |
This is the payment processing center address, not the walk-in office. |
Pay in person |
Public Works Department, 3333 Busch Road |
Bill, ID if needed, payment method. |
Cash, check, Visa, MasterCard, or Discover accepted in person. |
Use drop box |
3333 Busch Road or City Hall, 200 Old Bernal |
Check payment only. |
Drop box is check-only. Do not place cash in a drop box. |
Report emergency |
Business hours: 925-931-5500. After hours/weekends: 925-931-5100. |
Address, cross street, water/sewer issue, time started. |
Use Maintstar for non-emergency water, sewer, streets, trees, parks, and lights. |
Card fee warning: beginning January 1, 2025, City credit and debit card transactions carry a 2.5% convenience fee. Cash, ACH, and check payments are not charged that fee.
Official Pleasanton Water Contacts, Addresses and Locality
Customer Service Center
Phone: 925-931-5500
Hours: Monday-Friday, 7:00 AM-4:00 PM
Use for: billing, portal help, payment arrangements, service requests, high bill questions.
Public Works / Utility Billing
Address:
3333 Busch Road
Pleasanton, CA 94566
Use for: in-person payments, drop box, discount applications, customer service, water/sewer reporting.
Local context
City: Pleasanton
County: Alameda County, California
Water supplier: City purchases water from Zone 7 Water Agency.
Agency / location |
Official detail |
Why it appears on your bill |
|---|---|---|
City of Pleasanton Utility Billing |
3333 Busch Road; 925-931-5500; Monday-Friday 7 AM-4 PM. |
Main account, payment, login, leak alert, start/stop, billing, and service help. |
City Hall drop box |
200 Old Bernal, Pleasanton, CA. |
Check-only drop box option for utility payments. |
Payment Processing Center |
P.O. Box 101732, Pasadena, CA 91189-1732. |
Use only for mailed utility payments. |
Zone 7 Water Agency |
100 North Canyons Parkway, Livermore, CA 94551; 925-454-5000. |
Wholesale treated water supplier; Zone 7 fixed and variable charges may appear on water bills. |
DSRSD / City of Livermore sewer pass-through |
Regional sewer treatment agencies referenced by Pleasanton. |
Some sewer treatment charges are passed through from outside agencies. |
Pay or Log In Without Wasting Time
Online Pay Bill
No full registration required.
Needs account number, customer number, and registered phone number.
Portal Login
Use for bill history, water usage, paperless billing, auto payment, and leak alerts.
Payment methods
Online options include ACH, Google Pay, Apple Pay, credit cards, and debit cards.
Auto Payment
You can schedule auto payment up to 10 days before the due date.
Match the account before paying
Confirm customer number, account number, service address, and the phone number registered to the account.
Choose Pay Bill or Login/Register
Use Pay Bill for a quick payment. Use Login/Register if you want paperless billing, usage history, autopay, and leak notifications.
Check fee before card payment
Credit and debit card payments have a 2.5% convenience fee. ACH, cash, and check payments avoid this fee.
Save proof
Keep confirmation number, payment date, amount, payment method, account number, and screenshot until the payment posts.
Official payment routes:
Billing Cycle, Account Tools and Paperless Billing
Question |
Direct answer |
What to do next |
|---|---|---|
How often does Pleasanton bill? |
Water meter readings are collected approximately every 8 weeks for a bi-monthly bill. |
Compare usage by billing days; the schedule commonly fluctuates from 56 to 63 days. |
Why are there 8 billing groups? |
The City is geographically separated into 8 sections or billing groups for weekly meter reading. |
If neighbors get bills on different dates, this may be why. |
What charges may appear? |
Water, sewer, irrigation, and recycled water charges may apply. |
Check which lines are City charges and which are outside-agency pass-through fees. |
How do I go paperless? |
Choose paperless during registration or go to Account Information, My Home, three dots, Edit Bill Type. |
Watch for an auto-generated confirmation email after the bill-type change. |
How do I turn on leak alerts? |
Log in/register, open Account, choose Notification Preferences, and select Leak Alert. |
Use this if you want abnormal-use alerts from the portal. |
Smart meter benefit: Pleasanton says the customer portal lets water users view consumption data from a smart device or computer and set text/email alerts for abnormal usage or possible leaks.
Start, Stop or Transfer Pleasanton Water Service
Start service
- Use the Pleasanton Water Portal.
- Prepare service address and start date.
- Customer Service follows up by phone.
- Call if no follow-up within two business days.
Stop service
- Use the portal request route.
- Prepare move-out/stop date.
- Confirm final bill mailing address.
- Ask about deposit application/refund.
Setup fees / deposits
- $15 service fee to set up an account.
- $200 refundable deposit for new residential customers without prior Pleasanton water history.
- $300 refundable deposit for new commercial and irrigation accounts.
- $700 refundable deposit for multi-family residential customers.
Deposit timing: Pleasanton says the deposit is applied if the account is in good standing for one year, or applied to the final bill when you move out, with any overage refunded.
Water Leak, Broken Line, Sewer Issue or After-Hours Emergency
After hours / weekends
Call Police Dispatch: 925-931-5100
Use for urgent water, sewer, or City-maintained hazard issues outside normal hours.
Non-emergency report
Use the Maintstar portal for water-system hazards, sewer issues, streetlights, parks, street maintenance, signs, trees, and related Public Works concerns.
Problem |
Best route |
Say / prepare this |
|---|---|---|
Broken water line, active street leak, sudden no water |
Call 925-931-5500 during business hours; 925-931-5100 after hours/weekends. |
Exact address, cross street, time started, whether water is flowing, safety hazard. |
Sewer backup or sewer issue |
Call for urgent issues; submit Maintstar for non-urgent requests. |
Fixture/location affected, whether neighbors are affected, photos if safe. |
Need water turned off for repair |
Call 925-931-5500 about 1-2 hours in advance. |
Do not attempt to turn off the meter yourself; the meter belongs to the City. |
Water quality concern |
Call customer service or report issue; check service alerts. |
Tap affected, color/odor/taste, hot/cold water, time started, neighbors affected. |
High Water Bill, Leak Alert or Meter Reading Question
Start at meter
Use the City’s manual or digital meter guidance to compare readings and detect leaks.
Turn on Leak Alert
Portal → Account → Notification Preferences → Leak Alert.
Call for arrangements
Need help paying? Call 925-931-5500 to ask about payment arrangements.
Leak adjustment
Review eligibility and submit the Utility Bill Leak Adjustment Request form if you qualify.
Searcher question |
Direct answer |
Next step |
|---|---|---|
Why is the bill higher? |
Longer billing period, irrigation, leak, toilet, outdoor valve, pool fill, or pass-through charges. |
Compare CCF, billing days, portal usage, and leak alerts before calling. |
What is CCF? |
1 CCF is 100 cubic feet, equal to 748 gallons. |
Multiply CCF by 748 to estimate gallons used. |
How do I find leaks? |
Begin at your water meter, then check toilets, faucets, irrigation, hose bibs, and softeners. |
Use the City’s manual/digital meter guides and indoor/outdoor leak resources. |
Can I get a credit? |
The City references a Utility Bill Leak Adjustment Request process. |
Review requirements, repair the leak, gather proof, and submit the form. |
What if I need shutoff for repair? |
Call customer service 1-2 hours ahead so a Utilities Division representative can turn off water at the meter. |
Do not operate the meter yourself; repair damage may be charged to the property owner. |
2026 Pleasanton Water Rates: What Most Users Need
Rate effective date
2026 Pleasanton water charges are effective January 1, 2026.
Uniform variable rate
New 2026 potable water rate structure shows $5.72 per CCF total across potable customer classes.
Zone 7 pass-through
Zone 7 wholesale water costs are effective January 1, 2026 and appear as part of the water cost structure.
2026 charge item |
Posted amount / detail |
Why it matters |
|---|---|---|
1 CCF |
100 cubic feet = 748 gallons. |
Use this to convert usage into gallons. |
Potable water variable rate |
$2.75 Zone 7 water cost + $2.97 Pleasanton distribution charge = $5.72 total per CCF. |
Useful for single-family, multifamily, commercial/industrial, and potable irrigation bill estimates. |
Recycled irrigation variable rate |
$5.23 total per CCF. |
Applies where recycled irrigation service is billed. |
Most common residential meter sizes |
City notes most single-family customers have a 5/8" or 3/4" meter. |
Meter size determines fixed service charge. |
5/8" combined bi-monthly fixed meter charge |
$67.80 total effective 01/01/2026. |
Common small-meter fixed charge. |
3/4" combined bi-monthly fixed meter charge |
$98.31 total effective 01/01/2026. |
Common residential fixed charge. |
1" combined bi-monthly fixed meter charge |
$159.31 total effective 01/01/2026. |
May apply to larger homes or service needs. |
Rate structure change |
City adopted uniform consumption-based variable rates and full recovery of Zone 7 fixed costs through fixed charges. |
Explains why bill format or fixed portion may look different in 2026. |
Bill-estimate shortcut: start with your fixed meter charge, add CCF used × $5.72 for potable water, then review sewer, irrigation, recycled water, and outside-agency pass-through lines.
2026 Utility Discount Program: Who Qualifies and When to Apply
Discount amount
New 2026 program offers a 30% discount on eligible water and sewer charges for income-qualified households enrolled in PG&E CARE.
Important dates
Applications accepted starting February 1, 2026. To receive a discount effective March 1, 2026, submit between February 1 and February 17, 2026.
Requirement / rule |
2026 detail |
User action |
|---|---|---|
PG&E CARE enrollment |
Required. |
Apply early at PG&E CARE because enrollment can take time. |
Customer type |
Pleasanton water and/or sewer customer, single-family or multi-family. |
Match name/address with utility account. |
Water usage cap |
24 CCF or less per billing cycle. |
Check recent bills before applying. |
Account status |
Water and sewer account must be in good standing. |
Call 925-931-5500 if you need payment arrangements first. |
Proof |
Proof of residency and proof of PG&E CARE enrollment required. |
A recent PG&E bill showing CARE may work if name/address match. |
Where discount applies |
Pleasanton fixed/variable water charges, Zone 7 fixed/variable water charges, and Pleasanton fixed sewer charges. |
It does not necessarily reduce every line on the full utility bill. |
Funding cap |
Program budget up to $425,000; first-come, first-served as funding allows. |
Submit early and complete documents fully. |
Prior senior/low-income recipients |
Must reapply under the new program. |
Do not assume old enrollment continues after the change. |
Submit routes: by mail to City of Pleasanton Public Works Department, Utility Discount, P.O. Box 520, Pleasanton, CA 94566-0802; in person or drop box at 3333 Busch Rd; or by email using UtilityDiscount@cityofpleasantonca.gov.
Lower the Bill: Rebates, Free Devices and Water-Saving Help
Lawn conversion
Up to $3,575 residential or $24,000 commercial/irrigation when participating in eligible programs.
Irrigation controller
Weather-based controller rebate up to $125 residential and up to $3,000 non-residential.
Pool cover
Up to $100 rebate for eligible pool cover installation.
Washer rebate
Up to $200 for qualifying Energy Star Most Efficient high-efficiency clothes washer.
Program / help |
Official detail |
Best next step |
|---|---|---|
Eco-Friendly Lawn Conversion |
Requires approval / Notice to Proceed before removing lawn. No retroactive rebates. |
Apply before starting work. |
Commercial functional-turf irrigation equipment |
Up to $200; may cover rain sensors, pressure regulating devices, rotary nozzles, flow sensors, or hydrometers. |
Active account in good standing and dedicated irrigation meter required. |
Free irrigation controller consultation |
Walk-through evaluation and controller programming help for eligible customers with landscaping. |
Water Conservation Department: 925-931-5525. |
Free indoor devices |
Low-flow showerheads and faucet aerators available at Customer Service Center, 3333 Busch Rd. |
City says users may receive up to 3 free low-flow devices. |
Watering habits |
Water between 9 PM and 6 AM; no outdoor watering during and within 48 hours of measurable rainfall. |
Adjust irrigation timers before hot months and rain events. |
Free compost hub |
Bernal Property, 550 Laguna Creek Lane, Pleasanton, when open and weather/supply permitting. |
Bring shovel and containers; staff not onsite. |
What Your Pleasanton Water Bill Pays For
Water supply
Pleasanton purchases water from Zone 7 Water Agency. Pleasanton’s local groundwater wells were taken offline in 2022 after PFAS concerns.
System work
Public Works maintains distribution and sewer systems, including water quality testing, meter repair, backflow inspection, hydrants, mains, pump stations, and emergency response.
Sewer lines
Property owners are responsible for house laterals / side sewer service laterals; City maintains trunk sewers.
Why Zone 7 matters: Zone 7 supplies treated drinking water to retailers serving Pleasanton, Livermore, Dublin, and Dougherty Valley through a special agreement, and also provides flood protection across eastern Alameda County.
Map: Public Works, Drop Box and Payment Locations
Location |
Address |
Use for |
|---|---|---|
Public Works Department / Customer Service Center |
3333 Busch Road, Pleasanton, CA 94566 |
In-person utility payments, customer service, drop box, discount application drop-off, reports. |
City Hall drop box |
200 Old Bernal, Pleasanton, CA |
Check-only utility payment drop box. |
Utility Billing payment processing center |
City of Pleasanton, Attention: Utility Billing, P.O. Box 101732, Pasadena, CA 91189-1732 |
Mail-in utility payments only. |
Utility Discount mail address |
City of Pleasanton Public Works Department, Utility Discount, P.O. Box 520, Pleasanton, CA 94566-0802 |
Utility Discount Program application mail route. |
Zone 7 Water Agency |
100 North Canyons Parkway, Livermore, CA 94551 |
Wholesale water agency reference; not regular Pleasanton bill payment office. |
Pleasanton Water Utility Bill FAQ
What is the Pleasanton water bill phone number?
Call the City of Pleasanton Customer Service Center at 925-931-5500. Office hours are Monday-Friday, 7:00 AM to 4:00 PM.
How do I pay my Pleasanton water bill online?
Use the Pleasanton Water Portal. You can use the Pay Bill feature without registering if you have your account number, customer number, and phone number registered to the account.
Can I pay the Pleasanton water bill by phone?
Yes. Call 925-931-5500, option 1, 24 hours a day. Phone payments accept Visa or MasterCard credit/debit cards and require your account number and customer number.
Is there a credit or debit card fee?
Yes. Beginning January 1, 2025, credit and debit card transactions made to the City are charged a 2.5% convenience fee. Cash, ACH, and check payments are not charged that fee.
Where can I pay in person?
Pay in person at the Public Works Department, 3333 Busch Road, Pleasanton. Accepted in-person payment types are cash, check, Visa, MasterCard, or Discover.
Where are the Pleasanton water bill drop boxes?
Check-only drop boxes are listed at the Public Works Department, 3333 Busch Road, and City Hall, 200 Old Bernal. Do not place cash in a drop box.
How often is Pleasanton water billed?
The City reads water meters approximately every eight weeks for bi-monthly utility bills. The typical billing schedule can fluctuate between 56 and 63 days.
How do I start or stop water service?
Use the Pleasanton Water Portal. Customer Service will follow up by phone. If you do not receive a call within two business days, call Public Works at 925-931-5500.
What is the after-hours emergency number?
For after-hours and weekend emergency repairs, call Pleasanton Police Dispatch at 925-931-5100. During business hours, call 925-931-5500.
Does Pleasanton offer a water bill discount?
Yes. The 2026 Utility Discount Program offers a 30% discount on eligible water and sewer charges for qualifying households enrolled in PG&E CARE, subject to program rules and funding.
30-Second Pleasanton Utility Checklist
Pay: portal or 925-931-5500 option 1 → account number + customer number → save confirmation.
Avoid fee: credit/debit card has 2.5% fee; ACH, cash, and check avoid it.
Office: 3333 Busch Road, Monday-Friday, 7 AM-4 PM.
Emergency: 925-931-5500 during business hours; 925-931-5100 after hours/weekends.
High bill: compare CCF, days billed, portal usage, leak alerts, irrigation, and meter readings before calling.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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