Pompano Beach Water Utility Desk: Pay, Log In, Call or Fix Service Fast
Use this guide when your bill says City of Pompano Beach Utilities. It shows the official payment portal, Nuvei/FirstBilling login and guest pay, phone payment numbers, daytime and after-hours emergency routing, mail and City Hall payment address, start/close account documents, deposits, 2026 rate-check tables, delinquency rules, leak steps, Dropcountr usage alerts, OASIS reuse, watering restrictions and water-quality contacts.
Start Here: Choose the Right Pompano Beach Water Route
Need |
Official action |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Utility account number, service address, login email/password or guest-pay details. |
The City’s website sends users to a third-party payment site; confirm it says Pompano before entering payment data. |
|
Pay as a guest |
Choose “Pay as a Guest” on the FirstBilling login page. |
Account number from the City bill and payment method. |
Guest payment is best for one-time payments, not ongoing usage history. |
Phone payment |
Call automated IVR at 877-590-1217, available 24/7. |
Account number, amount due, card/ACH information. |
For payment-portal support or live payment agent, use 855-270-3592 Monday-Friday 8 AM-6 PM. |
Billing or account issue |
Call Customer Service at 954-786-4637 Monday-Thursday, 7 AM-6 PM. |
Account number, service address, payment proof, bill date and callback number. |
Email route: customerservice@copbfl.com. |
Evening water service issue |
Call 954-540-5769 between 6 PM and 7:30 PM. |
Exact address, issue type and phone number. |
Use this bridge line after daytime service closes but before the later emergency line. |
After 7:30 PM or emergency |
Call 954-942-2202. |
Exact location, cross street, main break/sewer issue/no-water details. |
For immediate danger, call 911 first. |
Pay by mail or in person |
Mail to City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061; or visit City Hall, 100 W. Atlantic Blvd., 1st Floor Room 119. |
Payment stub, account number, check/money order or accepted in-person method. |
Do not mail near shutoff or delinquency deadlines. |
Unsure whether City or Broward County water serves you |
Check the service-area map or provider name on your bill. |
Service address and current water bill. |
If you are a Broward County Water customer in Pompano Beach, call Broward at 954-831-3250 instead. |
Provider check: some Pompano Beach addresses are served by Broward County Water and Wastewater Services. Pay the provider printed on your bill. City of Pompano Beach water customers use the Pompano FirstBilling/Nuvei portal; Broward County WWS customers should not pay City of Pompano Beach by mistake.
Official Pompano Beach Water Billing Contact Box
Customer Service / Water Billing
Daytime: 954-786-4637
Email: customerservice@copbfl.com
Hours: Monday-Thursday, 7 AM-6 PM
In person:
City Hall, 100 W. Atlantic Boulevard
1st Floor, Room 119
Pompano Beach, FL 33060
Nuvei / FirstBilling Payment
Portal: pompanobeach.firstbilling.com
Live payment agents: 855-270-3592
24/7 automated phone payment: 877-590-1217
Utility Emergencies
6 PM-7:30 PM: 954-540-5769
After 7:30 PM / emergencies: 954-942-2202
Utilities Administration: 954-545-7043
Fax: 954-545-7046
Contact route |
Use for |
Best user action |
|---|---|---|
Billing, account setup/closure, deposit, water bill, service area, e-bill, water restriction questions, general utility account help. | Call Monday-Thursday 7 AM-6 PM with account number and service address. | |
E-billing request, non-urgent billing questions, account follow-up and paperless setup. | Include account number, service address and preferred email. | |
Nuvei/FirstBilling live payment-agent help and portal/payment support. | Use when login, automated service or payment processing fails. | |
24-hour automated phone payment. | Use for quick card/ACH payment and save confirmation number. | |
After 7:30 PM and emergency water/sewer issues. | Give exact location and whether the issue threatens property, roadways or health. | |
100 W. Atlantic Blvd., Room 119 | In-person water billing, payment, account help and service paperwork. | Bring ID, bill, account number, lease/ownership documents when applicable. |
Bill Pay and Login: Nuvei, FirstBilling, Guest Pay, Phone Pay and E-Billing
Online / mobile
Nuvei supports online, mobile app and Text-n-Pay payment options.
Payment types
Credit card, debit card and ACH/e-check are listed as accepted payment types.
Recurring payments
Nuvei supports recurring payments, guest payments and billing/payment history.
E-billing
Customers can switch to e-bills by accessing the account online or emailing account number and email address.
Open the official portal from the City page
Start from Customer Service / Water Billing or go directly to Pompano Beach FirstBilling.
Choose register, login or guest pay
Use registration/login for recurring payments, billing history, payment history and account management. Use “Pay as a Guest” for a one-time payment without creating an account.
Confirm the account before submitting
Match account number, service address, balance and provider name. If the service address is a Broward County WWS account, do not use the City portal.
Save confirmation and call if service is at risk
Save confirmation number, date, amount and method. If your bill is delinquent or service is scheduled for shutoff, call 954-786-4637 after paying.
Payment method |
Official detail |
Best for |
Avoid this mistake |
|---|---|---|---|
FirstBilling / Nuvei login | Portal offers billing history, payment history, recurring payments, guest payments and account access. | Regular customers who want payment records and recurring setup. | Do not use an old Click2Gov link or unofficial payment ad. |
Guest payment | FirstBilling login page offers “Pay as a Guest.” | One-time payment without full registration. | Verify service address before submitting. |
Live phone agent | 855-270-3592 Monday-Friday, 8 AM-6 PM. | Portal login, payment support or automated-service trouble. | Use this for payment-portal support, not water main breaks. |
Automated phone payment | 877-590-1217, 24/7/365, English and Spanish IVR. | Fast phone payment after hours. | Still call City Customer Service if shutoff or reconnection action is pending. |
ACH / E-check | Listed as an available Nuvei payment type. | Customers who prefer bank-account payment. | Check routing/account numbers before submitting. |
Credit/debit card | Listed as an available Nuvei payment type. | Fast payment and payment proof. | Review any convenience fee before final submission. |
Mail | City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061. | Routine non-urgent check/money order payment. | Do not mail when account is near delinquency or shutoff. |
In person | City Hall, 100 W. Atlantic Blvd., 1st Floor, Room 119. | Account questions, service paperwork, payment proof and deposit issues. | Call before visiting if a holiday/closure may apply. |
Official payment links:
Open, Close or Change a Pompano Beach Utility Account
New account
- Present a state-issued photo ID; driver license is acceptable.
- Be ready to provide move-in proof, such as a notarized lease, if requested.
- Municipal ordinance requires a deposit for new or additional accounts.
- New owners may have 30 days after the first billing date to bring the account current.
- Call Customer Service before assuming same-day activation.
Deposits
- Deposits are intended to secure new utility accounts.
- Single-family 3/4-inch deposit is listed at $125.
- Multiple-family residential deposit is listed at $75 per unit.
- Deposits earn interest while held by the City.
- Deposits may be credited/refunded to credit-worthy customers after four years.
Account risk
- Failure to comply with the City’s deposit policy can result in refusal or disconnection of utility service.
- Outside-city water/wastewater deposits are increased by 25%.
- Additional deposit can be required for repeat delinquency, bounced checks, bankruptcy, payment-agreement default or meter tampering.
- Tenant/occupant deposits may be used for nonpayment of water, wastewater, reuse or refuse service charges.
- Close the account correctly before moving out.
Account item |
Official rule / amount |
Practical step |
|---|---|---|
Photo ID | State-issued photo ID required to open account. | Bring driver license or acceptable ID. |
Tenant proof | Documentation such as notarized lease may be required to verify move-in date. | Ask landlord for signed/complete lease before applying. |
Administrative new account fee | $40 administrative cost for adding a new account into the system. | Ask whether this fee applies to your account setup. |
Single-family 3/4-inch deposit | $125 effective 1/1/24 schedule. | Most common small single-family meter deposit. |
Single-family 1-inch deposit | $175. | Confirm meter size before paying. |
Single-family 1.5-inch deposit | $230. | Larger residential meter deposit. |
Single-family 2-inch deposit | $415. | Large residential meter deposit. |
Commercial 3/4-inch deposit | $172.50. | Small commercial account deposit. |
Commercial 1-inch deposit | $350. | Confirm business meter size. |
Commercial 4-inch or greater deposit | Based on estimate of average usage. | Ask Customer Service for calculation before opening service. |
Outside-city account | Deposits increase by 25% for water/wastewater service outside incorporated city limits. | Confirm whether the property is inside city limits. |
Due Date, Delinquent Bills, Shutoff, Liens and Payment Agreements
45-day minimum
City code says the delinquent date shall be no less than 45 days from the original billing date.
Partial payment
Partial payment generally does not constitute payment of a bill for this section.
Shutoff charge
Nonpayment termination is subject to a $20 disconnection-of-meter charge.
City-error balance
If a previous balance was caused by City error, regular payments may be available by written request and approval.
Situation |
Official rule / risk |
Best action |
|---|---|---|
Bill approaching delinquent date | Delinquent date must be at least 45 days from original billing date. | Pay before the deadline or call Customer Service for exact payoff. |
Partial payment | Partial payment generally does not count as bill payment for avoiding shutoff. | Ask whether the exact full past-due amount is required. |
Nonpayment after delinquent deadline | Finance Department may cause shutoff of water service. | Use fast payment and call 954-786-4637 to confirm posting. |
Service terminated for nonpayment | $20 charge added for disconnection of the meter. | Ask if reconnection/full balance includes the $20 charge. |
Account closed but unpaid | If unpaid for 30 days after closure/nonpayment termination, City may place lien or transfer balance to another City utility account. | Settle final bill before moving or opening another City account. |
Property lien risk | Unpaid potable water, reuse water, wastewater or stormwater charges may become liens and may be foreclosed/enforced. | Buyers and sellers should request payoff before closing. |
City-error rebilling | Written request and Finance Director/designee approval may allow regular payments toward accumulated City-error balance. | Pay current charges on time while arrangement is active. |
Delinquent collection | Finance page states delinquent accounts such as utility bills may be referred to an external collection agency after internal collection attempts. | Resolve disputes before account reaches collection. |
Cutoff-risk tip: if your account is delinquent, do not rely on mail or a partial payment. Use Nuvei/FirstBilling, automated phone payment or in-person service, save confirmation, and call Customer Service to verify the shutoff status.
2026 Pompano Beach Water, Sewer and Reuse Rate Check
Pompano Beach utility code lists rate schedules by effective date. For most of calendar year 2026 through September 30, 2026, the key “FY 2026” rates are the amounts effective October 1, 2025. The next scheduled rate change begins October 1, 2026, so customers should compare the billing period dates before estimating a bill.
3/4″ water base
$20.52 monthly service charge effective 10/1/2025; $22.47 effective 10/1/2026.
Residential water tiers
3/4″ residential tiers run $3.56-$9.57 per 1,000 gallons effective 10/1/2025.
Residential sewer
$19.46 monthly charge and $4.54 per 1,000 gallons effective 10/1/2025.
Reuse
3/4 x 5/8 reclaimed availability charge is $13.04 effective 10/1/2025.
Single-family water service charge |
Effective 10/1/2025 |
Effective 10/1/2026 |
Bill-reading note |
|---|---|---|---|
3/4-inch meter | $20.52 | $22.47 | Common residential fixed monthly water charge. |
1-inch meter | $26.72 | $29.26 | Larger residential meter. |
1 1/2-inch meter | $37.56 | $41.13 | Larger service. |
2-inch meter | $53.24 | $58.30 | Large residential service. |
3/4-inch single-family water usage |
Effective 10/1/2025 |
Effective 10/1/2026 |
How to read it |
|---|---|---|---|
0-10,000 gallons | $3.56 per 1,000 gallons | $3.90 per 1,000 gallons | Lowest tier for small-meter single-family homes. |
11,000-15,000 gallons | $4.89 per 1,000 gallons | $5.35 per 1,000 gallons | Moderate-to-high monthly use. |
16,000-25,000 gallons | $6.80 per 1,000 gallons | $7.45 per 1,000 gallons | Irrigation/leaks can push bills into this tier. |
Over 25,000 gallons | $9.57 per 1,000 gallons | $10.48 per 1,000 gallons | Highest listed 3/4-inch single-family tier. |
Sewer / wastewater item |
Effective 10/1/2025 |
Effective 10/1/2026 |
Bill-reading note |
|---|---|---|---|
Single-family monthly sewer service charge | $19.46 | $20.92 | Fixed monthly sewer line. |
Single-family sewer flow charge | $4.54 per 1,000 gallons | $4.88 per 1,000 gallons | Maximum monthly billable flow is 10,000 gallons. |
Multiple-family monthly sewer charge per unit | $16.10 | $16.10 | Per-unit charge remains listed as the same for this period. |
Multiple-family flow charge | $4.54 per 1,000 gallons | $4.88 per 1,000 gallons | Maximum monthly billable flow per unit is 10,000 gallons. |
Commercial monthly sewer charge | $21.33 | $22.93 | Commercial fixed sewer charge. |
Reclaimed / OASIS reuse item |
Effective 10/1/2025 |
Effective 10/1/2026 |
Why it matters |
|---|---|---|---|
3/4 x 5/8 monthly availability charge | $13.04 | $14.60 | Can apply 90 days after reclaimed service becomes available. |
1-inch monthly availability charge | $32.60 | $36.51 | Larger reuse meter. |
1 1/2-inch monthly availability charge | $65.23 | $73.06 | Larger reuse meter. |
2-inch monthly availability charge | $104.35 | $116.87 | Larger reuse meter. |
Reuse commodity, Class One lowest range | $1.02 per 1,000 gallons | $1.14 per 1,000 gallons | Reusable irrigation water can be cheaper than drinking water and does not carry sewer cost. |
Rate-check tip: a Pompano Beach bill can include potable water service, water commodity, wastewater service, wastewater flow, reuse availability, reuse commodity, stormwater and refuse charges. Confirm the billing-period dates because October 1, 2026 starts a new scheduled rate column.
High Bill, Electronic Meter Reading, Dropcountr and Leak Checks
Electronic meters
The City reads meters remotely by radio transmission and asks customers to keep meter boxes clear.
Dropcountr
Residential water customers can use a free Dropcountr account to track real-time use and alerts.
Leak first
The City’s leak guide tells users to check toilets, meter line, hose bibs, sprinkler system and pools/fountains.
Leak cost
Fixing leaks can reduce both water charges and sewer charges.
High-bill clue |
Fast check |
What to ask Pompano Beach |
|---|---|---|
Usage jumped suddenly | Compare portal/payment history, bill usage and Dropcountr real-time trend if enrolled. | Was the meter read normal and did usage run continuously? |
Meter box covered | Check whether grass, landscaping or objects cover the meter box. | Could meter communication/access have affected the bill? |
Toilet leak | Listen for hissing, put food coloring in tank, wait several minutes, and check if color appears in bowl. | Does the pattern suggest flapper/fill-valve leak? |
Meter-line leak | Turn off the house-side shutoff, then watch meter flow; if flow continues, leak may be between meter and shutoff. | Where is customer responsibility versus City repair? |
Sprinkler system | Run zones, check missing/broken heads, low pressure and timer run time. | Did irrigation push the account into a higher water tier? |
Pool or fountain | Check drain plugs, auto-fill and whether a leak requires refilling. | Can sewer billing be reviewed if pool/refill was documented? |
Wastewater line higher | Remember wastewater flow is often based on metered water consumption. | Is the high bill water-only, sewer-only or both? |
Large commercial user | Check if actual wastewater flow is less than water use due to business operations. | Ask whether a utility agreement and wastewater meter could apply. |
Water Emergency, Sewer Backup, Main Break or After-Hours Help
After 7:30 PM / emergency
Call: 954-942-2202
Use for urgent water service, main break, sewer backup or field issue after the regular and evening numbers.
6 PM-7:30 PM
Call: 954-540-5769
Use for water service and billing issues during the City’s listed early-evening window.
Daytime billing
Call: 954-786-4637
Use for account, payment, deposit and shutoff status questions Monday-Thursday, 7 AM-6 PM.
Problem |
What to say |
Helpful details |
|---|---|---|
Water main break / street leak | “Water is flowing at [address/cross street].” | Flow direction, pavement damage, water depth, time started and photos only if safe. |
No water / low pressure | “There is no water/low pressure at [address].” | Whole property or one fixture? neighbors affected? City or Broward County provider? |
Meter-box leak | “Water is coming from the meter box at [address].” | Meter location, amount of water and whether it reaches sidewalk/street. |
Sewer backup | “Sewer is backing up at [fixture/location].” | Stop water use if backup worsens; keep people/pets away from wastewater. |
Lift-station alarm | “A lift-station alarm is sounding at [location].” | Check placard and call number listed; provide station location. |
Billing shutoff | “My water issue may be account/payment related.” | Use account number and payment confirmation with Customer Service. |
Water quality taste/color/odor | “Water is [brown/yellow/odor/cloudy] at [address].” | Cold side or hot side? neighbors affected? after flushing? time started? |
Water Quality, Service Area, PFAS, Lead/Copper, Wastewater and OASIS Reuse
Drinking water source
Pompano Beach drinking water is pumped from the Biscayne Aquifer at two wellfield sites and treated at two water treatment plants.
System size
The City describes 270+ miles of distribution piping and monthly water-quality testing at 90 rotating sites.
Lab contact
For drinking water quality questions, contact the Laboratory Manager at 954-545-7018.
Water topic |
Official context |
User action |
|---|---|---|
City vs Broward County water | City water page says Pompano Beach water customers call 954-786-4637, while Broward County water customers call 954-831-3250. | Use the service-area map and provider name before paying or filing a complaint. |
Annual water-quality report | City links its drinking-water annual report from the Utilities and Water pages. | Open the latest report before making water-safety claims. |
Treatment | Water is membrane softened or lime softened, filtered, optimized for corrosion control and disinfected. | Use for taste, hardness and treatment-process questions. |
Testing | The City says over 80 compounds are monitored and monthly testing occurs at 90 sites on a rotating basis. | Call lab manager at 954-545-7018 for water-quality questions. |
PFAS | City PFAS page states Pompano Beach water meets current state and federal requirements. | Review PFAS page and annual CCR for current results and regulatory context. |
Fluoride | City water page notes Florida law beginning July 1, 2025 prevents public systems from adding fluoride for dental benefits, though naturally occurring fluoride may still be present. | Check CCR for local fluoride values. |
Lead service line inventory | LCRR portal lets users search property address and see utility/private service line material information. | Use the portal for property-level service-line material lookup. |
Wastewater | The City says 81 wastewater lift stations move wastewater to Broward County North Regional Wastewater Treatment Facility. | Report sewer backups and avoid flushing wipes, fats, rags, oils and grease. |
OASIS reuse | Reuse water comes from Broward County wastewater effluent further treated at the City reuse plant; it is used locally for irrigation. | Check map and call reuse/water conservation coordinator at 954-545-7015 or OASIS hotline 954-324-8434. |
Water Restrictions, Reuse Irrigation, Conservation and Backflow
Rule / program |
Official detail |
Best next step |
|---|---|---|
Odd-numbered street address | Water lawns/landscapes Wednesdays and/or Saturdays, only before 10 AM or after 4 PM. | Set irrigation controller for the correct days and time window. |
Even-numbered/no street address / mixed even-odd zones | Water Thursdays and/or Sundays, only before 10 AM or after 4 PM. | HOAs and multi-family properties should check zone rules carefully. |
Reuse water irrigation | Reuse customers may water all days except between 10 AM and 4 PM. | Check OASIS map and confirm connection availability. |
Water restriction questions | Call SFWMD hotline 800-662-8876 or City Customer Service 954-786-4637. | Use current rule during drought or restriction changes. |
Water conservation | City recommends rain sensors, 15-20 minutes per sprinkler zone, xeriscaping and regular sprinkler-head checks. | Adjust irrigation before summer usage spikes. |
Dropcountr alerts | Free residential water portal provides real-time use, leak alerts and direct support. | Register with name and account number exactly as shown on bill. |
Backflow test data | BSI Online is City vendor for backflow program data collection; phone 800-414-4990. | Create BSI account and submit test data/fees when required. |
Commercial/irrigation backflow | City water page says state law and City ordinance require customer-supplied backflow protection for commercial properties and irrigation services. | Keep testing current to avoid compliance problems. |
Local Notes: City Water, Broward County Water, Reuse, Stormwater and Property Responsibility
Local issue |
Why it matters |
Best next step |
|---|---|---|
City vs Broward provider | Some Pompano Beach addresses are Broward County Water customers. | Use the service-area map and provider name on bill before paying. |
OASIS reuse area | Single-family homes can check the reuse map and sign up; commercial/multifamily use different hookup instructions. | Do not connect a plumber to reuse without correct City/permit process. |
Reuse availability charge | Code says monthly service availability charge is billed 90 days after reclaimed service becomes available, regardless of whether customer is connected. | Watch for reuse availability line if OASIS reaches your area. |
Private water service line | Service Line Protection page says many homeowners may not realize they own their water service line and repairs may be their responsibility. | Ask City where responsibility ends before calling plumber or buying optional coverage. |
Private lift stations | Wastewater page says property owners are responsible for private lift station maintenance. | Check placard/permit and maintain a contractor plan. |
Wastewater clogs | FROG means fats, rags, oils and grease; wipes and non-biodegradable products can damage lift stations and cause backups. | Do not flush wipes, feminine products, grease or rags. |
Meter access | City uses remote meter reading, but meter box must stay clear and accessible. | Keep landscaping off meter box to prevent access/read issues. |
Property sale | Code says purchaser or agent is responsible for arranging full payment of balances due for that property. | Order utility/lien payoff before closing. |
Map: Pompano Beach Water Billing and Utilities
Location / route |
Address or phone |
Use for |
|---|---|---|
Water Billing in person | 100 W. Atlantic Boulevard, City Hall, 1st Floor Room 119, Pompano Beach, FL 33060 | In-person utility payments, billing questions, account service and document help. |
Payment mail | City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061 | Mailed utility payments with bill/account number. |
Customer Service phone | 954-786-4637 | Billing, account, service, water restrictions, opening/closing accounts. |
Payment portal support | 855-270-3592 / customerservice@firstbilling.com | FirstBilling/Nuvei login, payment or automated-service problems. |
Utilities Administration | 954-545-7043 / fax 954-545-7046 | Department administration and utility operations routing. |
Water Plant reference | 1205 NE 5th Avenue, Pompano Beach, FL 33060 / 954-545-7016 | Water plant reference from City directory; not the normal water-bill counter. |
Water quality lab | 954-545-7018 | Drinking-water quality questions. |
Emergency | 954-942-2202 after 7:30 PM and emergencies | Main break, water/sewer emergency, after-hours urgent field issue. |
Pompano Beach Water Utilities FAQ
What is the Pompano Beach water billing phone number?
Call City of Pompano Beach Customer Service / Water Billing at 954-786-4637 Monday through Thursday, 7 AM to 6 PM. Use this number for bill questions, opening or closing accounts, deposits, e-billing, water restrictions and account support.
Where do I pay my Pompano Beach water bill online?
Use the official Pompano Beach FirstBilling / Nuvei portal at pompanobeach.firstbilling.com. The City’s Water Billing page also links to “View or Pay your Water Bill Online.”
Can I pay the Pompano Beach water bill as a guest?
Yes. The FirstBilling login page includes “Pay as a Guest” for customers who do not want to create a full online account. Match the account number and service address before submitting payment.
What is the Pompano Beach automated phone payment number?
The automated phone payment number listed for the Nuvei/FirstBilling payment system is 877-590-1217, available 24 hours a day, 7 days a week. Live payment-agent help is listed at 855-270-3592 Monday through Friday, 8 AM to 6 PM.
Where do I mail a Pompano Beach water payment?
Mail utility payments to City of Pompano Beach, P.O. Box 908, Pompano Beach, FL 33061. Include the payment stub or account number and do not mail when shutoff or delinquency timing is close.
Where is the Pompano Beach Water Billing office?
Water Billing in-person service is listed at City Hall, 100 W. Atlantic Boulevard, Pompano Beach, FL 33060, 1st Floor, Room 119.
Who do I call for a Pompano Beach water emergency?
For water service and billing issues between 6 PM and 7:30 PM, call 954-540-5769. After 7:30 PM and for emergencies, call 954-942-2202. Call 911 first if there is immediate danger.
How do I open a Pompano Beach utility account?
A new applicant must present a state-issued photo ID, and documentation such as a notarized lease may be required to verify the move-in date. Municipal ordinance requires a deposit for new or additional utility accounts.
What are key FY 2026 Pompano Beach water rates?
For single-family 3/4-inch meters, the monthly service charge effective October 1, 2025 is $20.52, and water usage tiers are $3.56, $4.89, $6.80 and $9.57 per 1,000 gallons depending on monthly usage. The next scheduled increase begins October 1, 2026.
Is every Pompano Beach address served by City water?
No. The City water page says Pompano Beach water customers should call 954-786-4637, while Broward County water customers should call 954-831-3250. Check the provider name on your bill or the service-area map before paying.
30-Second Pompano Beach Water Checklist
Pay/Login: use pompanobeach.firstbilling.com → register, log in or choose Pay as Guest → confirm account and service address → save confirmation.
Call: Customer Service 954-786-4637; live payment agent 855-270-3592; 24/7 phone pay 877-590-1217; 6 PM-7:30 PM line 954-540-5769; after 7:30 PM/emergency 954-942-2202.
Mail/visit: mail payments to P.O. Box 908; visit City Hall, 100 W. Atlantic Boulevard, 1st Floor Room 119.
Open service: bring state photo ID, lease/move-in proof if requested, and deposit; single-family 3/4-inch deposit is listed at $125.
Avoid delinquency: delinquent date is at least 45 days from original bill date; partial payment generally does not stop delinquency action.
High bill: check Dropcountr, meter-line flow, toilets, hose bibs, irrigation, pools/fountains, sewer line and reuse/stormwater charges before disputing the total.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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