Power and Water Department – Pay Bill, Contact & Services Guide

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Marietta GA Power & Water Utility Guide

Pay a Marietta Power and Water Bill, Report an Outage, or Handle a Utility Problem

This page should not send Marietta customers to New York City water links. Marietta Power and Water is the City of Marietta, Georgia utility for electric, water, and sewer service customers, and its payment, emergency, and customer service resources are different.

Use this guide to pay safely, choose the right payment method, call the correct emergency number, find drop boxes, set up automatic bank draft, understand deposits and fees, or solve a high bill or login issue.

Pay Utility Bill Call Customer Service Power Emergency Water Emergency
Editorial correction: The old version of this post used NYC DEP payment links and described a fake “Power And, NY” department. This replacement is written for Marietta Power and Water in Marietta, Georgia, using official City of Marietta resources.

Marietta Power and Water Quick Contacts

Customer Service 770-794-5150 Billing, account help, phone payment, automated account inquiries.
Power Emergency 770-794-5160 Use for power outages and electric emergencies.
Water Emergency 770-794-5230 Use for water emergencies, major leaks, and urgent water issues.
Main Office 675 North Marietta Parkway Marietta, GA 30060. Drive-thru and inside payment windows.

Choose the Marietta Utility Action You Need

Because Marietta Power and Water handles both power and water service, the right action depends on whether you are paying a normal bill, reporting an outage, asking about a water issue, setting up service, or trying to avoid a late-payment problem.

I need to pay now Use the official Click2GovCX utility payment system or call the payment line. Online payment steps
I want to pay with cash Use the official checkout-lane cash payment option with your barcode. Cash payment help
I need AutoPay Use automatic bank draft or online wallet/Auto Pay options. AutoPay options
I have a power outage Use the power emergency number instead of the billing office. Emergency contacts
I have a water emergency Use the water emergency number for urgent water issues. Water emergency steps
I am starting service Check deposits, fees, account setup and service transfer requirements. Start/transfer service

How to Pay Your Marietta Power and Water Bill Online

The safest online payment path is the official City of Marietta utility payment system. Use it directly or start from the official Marietta Power and Water Pay Your Bill page.

  1. Open the official online payment system.
    Use the official portal here: Marietta Power and Water Click2GovCX payment portal.
  2. Choose login, new user, or one-time payment.
    Create a user profile if you want account management features, or use the payment option that matches your bill and account status.
  3. Check the service account carefully.
    Confirm the service address, customer/account number, balance, due date, and payment amount.
  4. Submit only after reviewing payment details.
    Check for card, ACH, wallet, or processing notes before submitting the transaction.
  5. Save proof until the payment posts.
    Keep the confirmation number, screenshot, or receipt email. This is important if the payment is close to the due date.
Do not pay through random third-party pages: If a payment website is not clearly linked from MariettaGA.gov or the official payment portal, verify it before entering bank or card details.

Marietta Power and Water Payment Options

Marietta gives customers several ways to pay. Pick the option based on how urgent the payment is, whether you need a receipt, and whether you prefer online, phone, cash, mail, drive-thru, or automatic payment.

Payment method
Official detail
Best practical use
Online payment
Click2GovCX utility portal
Fast payment, online account management, one-time payment, and payment history checks.
Phone payment
770-794-5150, select the payment option
Residential customers who prefer check or credit card payment by phone.
Drive-thru or inside payment
675 North Marietta Parkway, 8 AM–5 PM, Monday–Friday
In-person payments, account questions, and customers who want direct office help.
City Hall lobby
Walk-up payment available in the City Hall lobby
Convenient if you are already visiting City Hall.
Mail
Marietta Power and Water, P.O. Box 609, Marietta, GA 30061-0609
Non-urgent check or money order payments with payment stub.
Automatic bank draft
Complete bank draft form and return it with required voided check
Customers who want the net bill amount deducted automatically every month.
Timing tip: If your bill is already late or your service may be affected, use a faster official payment method and call customer service to confirm posting instead of mailing a check.

Cash Payments at Retail Checkout Locations

Marietta Power and Water also allows cash payments at participating retail checkout lanes. This option can help customers who prefer paying with cash but do not want to visit the utility office.

How it works: Get the official cash payment barcode for your utility account, take it to a participating retail location, and pay where you shop. The City has identified retailers such as Walmart, CVS, Family Dollar, Dollar General, and Walgreens as participating examples, with a convenience fee added to each cash payment.
  1. Get your barcode.
    Use the barcode from your utility bill or visit the official cash payment barcode resource: MPW checkout cash payment barcode.
  2. Find a participating retailer.
    Check the barcode/payment page for current locations before leaving home.
  3. Bring cash and the barcode.
    The cashier needs the barcode to apply the payment to the correct account.
  4. Keep the store receipt.
    Store receipts are your proof if the payment does not appear quickly.
Use carefully for urgent bills: If a payment deadline is very close, call customer service to confirm whether a cash checkout payment will post in time.

Automatic Bank Draft, Auto Pay and Online Wallet Help

Automatic payment is helpful if you do not want to remember due dates every month. Marietta Power and Water offers automatic bank draft, and the online payment FAQ also includes Auto Pay and wallet management support.

Option
How it helps
What to watch
Automatic bank draft
The net bill amount is deducted automatically every month after enrollment.
Return the completed bank draft form with the required voided check and keep paying normally until draft is active.
Online Auto Pay
Online profile users can manage Auto Pay options through the portal.
Update the payment method before a card expires or bank account changes.
Online wallet
Stores frequently used payment methods for easier future payments.
Remove old payment methods so you do not accidentally use the wrong card or bank account.
Autopay safety: Always check your first automatic payment. Do not assume Auto Pay or bank draft is active until you see confirmation or the payment successfully drafts.

Power Outage, Water Emergency or Utility Problem: Call the Right Number

Marietta Power and Water has different numbers for billing, power emergencies and water emergencies. Calling the correct number helps your issue get handled faster.

Problem
Call
Use this when
Billing or account question
770-794-5150
You need balance help, phone payment, account login help, payment posting, or customer service.
Power emergency
770-794-5160
You have a power outage, electric emergency, downed line concern, or power service issue.
Water emergency
770-794-5230
You have a water emergency, major leak, urgent water service problem, or water-related issue needing fast help.
Emergency reminder: Do not send only an online form for downed power lines, major water leaks, or dangerous conditions. Call the emergency number and keep people and pets away from the area.

Start, Stop or Transfer Marietta Power and Water Service

New accounts and service transfers can involve setup requirements, a service charge, and possibly a security deposit based on the type of service requested. Handle this early if you are moving, buying, renting, or transferring service.

  1. Check whether your address is served by Marietta Power and Water.
    Some Marietta-area addresses may be served by other utilities, especially outside city limits.
  2. Review deposit and fee requirements.
    The City states new accounts or service transfers include a service charge on the first utility bill, and a security deposit may be required depending on service type.
  3. Prepare your documents.
    Have your service address, move-in or move-out date, identification, contact details, and billing address ready.
  4. Use the official customer service resources.
    Start from the official Customer Services or Bill Pay / Deposits & Fees pages instead of using a third-party utility setup site.
  5. Confirm final bill or first bill details.
    If moving out, ask for the final bill timeline. If moving in, ask when the first bill and any setup charge will appear.
Moving tip: If you are closing on a home or starting a lease, handle the utility account before the move date. Waiting until Friday afternoon can delay account setup or service support.

Missing Bill, Late Payment or Account Login Trouble

A missing bill or login problem should not be ignored. Marietta Power and Water issues bills in multiple billing cycles based on service location, so your billing date can vary slightly. If your bill does not arrive near the normal date, contact customer service.

Forgot login or security questions Contact billing at 770-794-5150 for help getting a temporary password.
Cannot find account number The online payment FAQ says account, cycle and route numbers are located on the bill.
Multiple accounts Online users can add more than one service account to a profile through account management options.
Bill not received Call customer service because postal delays do not remove payment responsibility.
Payment close to due date Use a faster official payment method and save proof.
Balance looks wrong Check payment history, service dates, fees, deposits and usage before paying twice.

High Marietta Utility Bill Checklist

Since Marietta Power and Water can include electric, water and sewer services, a high bill may come from electricity use, water consumption, sewer charges, deposits, service fees, seasonal usage or a leak. Review the bill before assuming it is only a water problem.

Bill concern
Possible cause
What to check first
Higher water/sewer section
Running toilet, irrigation, outdoor leak, hidden plumbing issue, longer usage period
Turn off all water and check whether the meter still moves. Inspect toilets, hose bibs, irrigation and water heater area.
Higher electric section
Heating/cooling season, old HVAC, water heater, appliances, outdoor lighting, EV charging
Compare weather, thermostat settings, appliance changes and usage history.
First bill is higher
Service charge, deposit, prorated charges, transfer costs
Review deposit and fee details and call customer service if the first bill is unclear.
Payment already made but balance remains
Payment not posted, wrong account, late posting, duplicate account profile
Find your confirmation number and call 770-794-5150 before paying again.

Have this ready before calling

  • Account number and service address.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Photos or receipts if you repaired a water leak.
  • Notes about HVAC, irrigation, guests, appliance changes or move-in dates.
  • Any notice, late fee, deposit or service charge shown on the bill.

Drop Boxes, Mail and In-Person Payment Addresses

Use the official payment location that matches your situation. Drop boxes and mail are useful for non-urgent payments, but online, phone or direct office payment is safer when the due date is close.

Location or method
Address
Best use
Marietta Power and Water office
675 North Marietta Parkway, Marietta, GA 30060
Walk-up payment, drive-thru payment, customer service, account help.
City Hall
205 Lawrence Street, Marietta, GA 30060
Walk-up payment in the lobby and drop box option.
Fire Station drop box
228 Chestnut Hill Road, Marietta, GA 30064
Non-urgent payment drop box convenience.
Fire Station drop box
1160 Franklin Road, Marietta, GA 30067
Non-urgent payment drop box convenience.
Mail payment
Marietta Power and Water, P.O. Box 609, Marietta, GA 30061-0609
Check or money order with payment stub when not urgent.
Dropbox warning: Do not use a drop box for urgent shutoff-risk or deadline-sensitive payments unless customer service confirms it will be posted in time.

Official Marietta Power and Water Links

Use these official resources for payment, account help, online portal support, deposits, fees, scammers, outage reporting, customer service and cash checkout payments.

Pay Your Bill

Official City page for online payment, cash payment, phone payment, in-person payment, mail and automatic bank draft.

Open Pay Your Bill
Online Payment Portal

Official Click2GovCX portal for Marietta Power and Water utility bill login, one-time payment and account management.

Open utility portal
Power & Water Department

Official department landing page with online payments, outage reporting, start/stop service, rebates and notices.

Open Power & Water
Customer Services

Official customer service page for billing, deposits, fees, forms, Project SHARE, and problem reporting.

Open Customer Services
Bill Pay / Deposits & Fees

Official resource hub for bill information, deposits, fees, Pay Your Bill, and scam warnings.

Open bill/deposit page
Cash Payment Barcode

Official checkout-lane cash payment barcode resource for participating retail payments.

Open MPW Checkout

Map to Marietta Power and Water Administration Building

For drive-thru or inside payment help, Marietta Power and Water lists its administration building at 675 North Marietta Parkway, Marietta, GA 30060.

Map to Marietta City Hall

City Hall is listed at 205 Lawrence Street, Marietta, GA 30060. Walk-up payment is available in the lobby, and a payment drop box is also listed at this location.

Marietta Power and Water FAQs

How do I pay my Marietta Power and Water bill online?

Use the official Marietta Power and Water Click2GovCX payment portal. You can log in, create a new user profile, or use available payment options based on your account.

What is the Marietta Power and Water customer service phone number?

Call 770-794-5150 for customer service, phone payment, account inquiries, billing help and 24-hour automated account information.

Can I pay my Marietta Power and Water bill by phone?

Yes. Residential customers can pay by phone using check or credit card by calling 770-794-5150 and selecting the payment option.

Where can I pay Marietta Power and Water in person?

The administration building at 675 North Marietta Parkway has drive-thru and inside payment windows from 8 AM to 5 PM, Monday through Friday. Walk-up payment is also available in the City Hall lobby.

What number do I call for a Marietta power outage?

For a power emergency or outage, call 770-794-5160.

What number do I call for a Marietta water emergency?

For a water emergency, call 770-794-5230.

Does Marietta Power and Water offer automatic bank draft?

Yes. Complete the automatic bank draft form and return it with the required voided check. Keep paying normally until you confirm the draft is active.

Can I pay a Marietta Power and Water bill with cash?

Yes. Marietta Power and Water offers a checkout-lane cash payment option through a barcode system at participating retailers. A convenience fee may apply.

Where do I mail a Marietta Power and Water payment?

Mail check or money order payments with the payment stub to Marietta Power and Water, P.O. Box 609, Marietta, GA 30061-0609.

What should I do if I did not receive my Marietta utility bill?

Contact customer service at 770-794-5150 if your bill does not arrive near your normal billing date. Mailing delays do not remove the responsibility to pay by the due date.

What if I forgot my online payment password or security questions?

The official online payment FAQ says to contact the Billing Department at 770-794-5150 for help getting a temporary password.

Is WaterBillGuide.us the official Marietta Power and Water website?

No. WaterBillGuide.us is an independent informational guide. It does not process payments, access utility accounts, report outages for you, restore service or represent the City of Marietta.

Best Next Step for Marietta Power and Water Customers

If your bill is normal, use the official Click2GovCX portal or phone payment line and save your receipt. If you have a power outage or water emergency, call the correct emergency number instead of the billing office. If your payment is late or your balance looks wrong, call customer service before paying twice or using a third-party payment site.

Pay Online Customer Service Power Emergency Water Emergency

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten because the old post contained incorrect New York City water department information and a generic “Power And” location. This version is focused on Marietta Power and Water in Marietta, Georgia and uses official City of Marietta utility payment and customer service resources.

WaterBillGuide.us is not the City of Marietta or Marietta Power and Water. We do not process payments, access customer accounts, dispatch crews, restore electric or water service, approve payment arrangements or make billing decisions. For account-specific help, use the official contacts listed above.

Official resources checked include the City of Marietta Pay Your Bill page, Power & Water department page, Customer Services page, Bill Pay / Deposits & Fees page, Online Payments page, online payment FAQ, cash checkout payment notice and official utility portal.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.