San Bernardino Water Department – Pay Bill, Contact & Services Guide

by
San Bernardino CA Water Bill Guide

Pay Your SBMWD Water Bill, Start Service, or Report a Water/Sewer Emergency

San Bernardino water customers should use the official San Bernardino Municipal Water Department resources, not New York City water links. This guide gives you the correct payment options, phone numbers, office address, start/stop service steps, disconnected-account warnings, and emergency contact details.

Use this page when you need to pay online, call customer service, make a deposit payment, mail a bill, stop service before moving, report a water or sewer emergency, or understand why QuickPay may not work for your account.

Pay Bill / Options Call Customer Service Pay by Phone Emergency Line
Correction note: The previous version of this article showed NYC Department of Environmental Protection details, which are not correct for San Bernardino, California. This replacement guide is based on official SBMWD resources and customer service information.

SBMWD Quick Facts for Water Customers

Customer Service 909-384-5095 Billing, payments, start/stop service and account questions.
Emergency Line 909-384-5141 Main line and water/sewer emergency reporting.
Pay by Phone 1-877-238-6048 Official phone payment option listed by SBMWD.
Office Address 1350 South E Street San Bernardino, CA 92408.

Choose the San Bernardino Water Help You Need

SBMWD customers search for different things: a fast bill payment, a deposit payment, reconnection after shutoff, start/stop service, a water emergency, or a high bill caused by a leak. Choose the path that matches your situation.

I need to pay a normal bill Use SBMWD bill payment options or QuickPay with your account and service address. Payment steps
I am a new customer Deposit payments are handled separately through the official deposit payment option. New service help
My account was disconnected Online QuickPay/eCheck may not be accepted for disconnected accounts. Read warning
I am moving out Stop service with Customer Service and allow processing time. Stop service steps
I have a water/sewer emergency Call the emergency line instead of using billing customer service. Emergency steps
My water bill is high Check leaks, irrigation, toilet issues, usage changes and meter behavior. High bill checklist

How to Pay a San Bernardino Municipal Water Department Bill

SBMWD offers several payment paths, including online payment, phone payment, mail, in-person customer service, automatic bill payment and deposit payment options for new customers. The right option depends on whether your account is normal, past due, disconnected, or a new-service deposit.

  1. Start from the official SBMWD payment page.
    Open the official page here: SBMWD Bill Payment Options.
  2. Use QuickPay for a normal account.
    If you want to make a quick payment, use the SBMWD QuickPay portal and enter the account number and service address exactly as shown on your bill: SBMWD QuickPay.
  3. Use phone payment if you prefer to pay by phone.
    Call 1-877-238-6048 for the SBMWD phone payment option.
  4. Confirm your account before paying.
    Check your service address, current balance, due date and account number. If anything looks wrong, call 909-384-5095.
  5. Save payment proof.
    Keep your confirmation number, receipt, screenshot or bank/card proof until the payment appears on your account.
Important: Do not use the wrong payment method if your account is disconnected for non-payment. SBMWD’s online biller message says eCheck and Online QuickPay are not accepted for accounts disconnected for non-payment.

If Your SBMWD Account Was Disconnected for Non-Payment

A disconnected water account needs faster and more careful action than a normal bill. Do not assume that any online payment method will restore service automatically.

Critical SBMWD payment warning: The SBMWD online payment message says eCheck/Online QuickPay payments are not accepted for accounts disconnected for non-payment. It lists acceptable payment as cash or money order in the Customer Service office, or credit/debit card by phone or online through the approved card payment route.
  1. Call Customer Service first.
    Call 909-384-5095 and ask for the current amount required for reconnection or account clearance.
  2. Ask which payment method is acceptable.
    Do not rely on QuickPay if your account is already disconnected.
  3. Pay through the approved method.
    Follow SBMWD instructions for cash, money order, phone card payment, or approved online card payment.
  4. Save the receipt and confirm next steps.
    Ask whether you must call back after payment and what the expected restoration process is.
  5. Keep service access clear.
    Make sure meters, gates or service areas are accessible if a field visit is required.

Start Water Service or Make a New Customer Deposit Payment

SBMWD says new customers can request service by contacting Customer Service or visiting the office. Deposit amounts must be quoted by SBMWD Customer Service staff, so avoid guessing the deposit amount from old information.

Need
Official action
Prepare before calling or visiting
Start new water service
Call 909-384-5095 or visit Customer Service.
Valid picture ID, service address, owner/tenant details and deposit quote information.
Tenant starting service
SBMWD says tenants need owner authorization to begin service.
Lease/tenant details, owner authorization and valid ID.
Owner starting service
SBMWD says owners must provide final settlement statement or recorded grant deed.
Ownership proof, valid ID and service address.
Deposit payment
Use the deposit payment option only after SBMWD quotes the deposit amount.
Deposit amount, account details and correct payment type.
New customer tip: Call SBMWD before making any deposit payment online. The deposit amount must come from Customer Service, and selecting the wrong payment type can delay setup.

Stop or Close a San Bernardino Water Account Before Moving

SBMWD says customers can request to stop service by contacting Customer Service or visiting the office during business hours. Accounts are not closed, transferred or re-opened automatically, so the account holder must notify Customer Service.

  1. Call before your move-out date.
    Contact 909-384-5095 and ask what information is required to stop service.
  2. Allow processing time.
    SBMWD says to allow two business days from the time of request for processing and account updates.
  3. Confirm your final service date.
    Give the exact stop date so water service and final billing are handled correctly.
  4. Provide forwarding details.
    Prepare a forwarding address and contact number for your final bill or refund questions.
  5. Keep final proof.
    Save the final bill, payment confirmation and stop-service communication.

San Bernardino Water Bill Payment Options Compared

Use the table below to choose the safest payment route based on your account status. This is especially important for past-due and disconnected accounts.

Payment method
Best for
Important caution
SBMWD QuickPay
Normal one-time payments when you have the account number and service address.
Not for disconnected non-payment accounts if QuickPay/eCheck is not accepted for your status.
Credit/debit card online
Card payments and certain urgent situations when approved by SBMWD.
Confirm fees, posting time and reconnection rules before paying.
Phone payment
Customers who prefer phone payment or need a card payment route.
Call 1-877-238-6048 and save the confirmation.
Mail payment
Non-urgent payments where mailing time is not a problem.
SBMWD says not to mail past-due payments.
Customer Service office
Disconnected accounts, account confusion, deposit questions and urgent payment confirmation.
Bring account details, ID if needed and an accepted payment method.
Automatic bill payment
Customers who want to avoid missed due dates.
Keep your bank/card details updated and monitor the first automatic payment.

Report a San Bernardino Water or Sewer Emergency

Billing questions and emergencies should not be handled the same way. If you see a water main break, sewer overflow, major leak, or urgent water service problem, use the SBMWD emergency/main line.

Emergency number: Call 909-384-5141 to report all water or sewer emergencies.
  1. Call the emergency line first.
    Do not wait for normal billing assistance if there is active flooding, sewage, a main break or safety concern.
  2. Give the exact location.
    Provide the address, nearest cross street, landmark and whether the issue is on private property or in the street.
  3. Stay away from unsafe water or sewage.
    Keep children and pets away from standing water, sewage or damaged pavement.
  4. Take photos only if safe.
    Photos can help your records, but do not stand in traffic, floodwater or sewage.
  5. Handle billing follow-up later.
    First report the emergency, then contact Customer Service if the issue affects your bill.

High San Bernardino Water Bill Checklist

A high SBMWD water bill can come from a real increase in use, an irrigation issue, a running toilet, a hidden leak, seasonal heat, billing cycle differences, or a payment posting problem. Check the most common causes before calling.

Running toilet A toilet can waste water quietly. Try a dye test or listen for repeated refilling.
Irrigation leak Check sprinklers, drip lines, timers, broken heads and wet areas in the yard.
Outdoor usage Pool filling, pressure washing, landscaping and heat-season watering can raise usage.
Water heater area Look for damp flooring, discharge from the relief valve or hidden plumbing leaks.
Meter movement If everything is off and the meter still moves, there may be a leak.
Payment issue Confirm your last payment posted to the correct account before paying twice.

Have these details ready when contacting SBMWD

  • Account number and service address.
  • Current bill and previous bill.
  • Payment confirmation if you recently paid.
  • Dates when usage changed.
  • Photos or receipts if a leak was repaired.
  • Notes about irrigation, pool filling, landscaping or outdoor water use.
Helpful extra: SBMWD highlights a Flume water monitor program for customers. If available for your account, a smart water monitor can help catch leaks earlier and reduce surprise bills.

San Bernardino Water Rates, Service Area and Water Quality Resources

SBMWD customer resources include more than bill payment. Before you assume a charge is wrong, check current rates, service area information, consumer confidence reports and customer service documents.

Customers Page

Official SBMWD customer hub for bill payment, water quality, rates, rules and service area resources.

Open customer resources
Water Service Address Map

Use the SBMWD service area map if you are not sure your property is in the SBMWD water service area.

Open customer service page
Start / Stop Service

Official SBMWD instructions for new customers, owners, tenants and account closing.

Open start/stop service
Contact SBMWD

Official Customer Service Office address, phone, fax, mailing address and emergency phone.

Open contact page

Map to SBMWD Customer Service Office

The San Bernardino Municipal Water Department Customer Service Office is listed at 1350 South E Street, San Bernardino, CA 92408. Use this location for in-person customer service, account questions and approved payment situations.

San Bernardino Water Department FAQs

How do I pay my San Bernardino water bill online?

Start from the official SBMWD Bill Payment Options page or use SBMWD QuickPay. Enter the account number and service address exactly as shown on your water bill.

What is the San Bernardino Municipal Water Department customer service phone number?

Call 909-384-5095 for billing, payments, account questions, start service, stop service and customer service help.

What number do I call for a water or sewer emergency in San Bernardino?

Call 909-384-5141 to report all SBMWD water or sewer emergencies.

Can I pay my SBMWD bill by phone?

Yes. SBMWD lists 1-877-238-6048 as a phone payment option.

Where is the SBMWD Customer Service Office?

The Customer Service Office is at 1350 South E Street, San Bernardino, CA 92408.

Can I mail a San Bernardino water bill payment?

Yes. SBMWD bill payments can be mailed to SBMWD, P.O. Box 710, San Bernardino, CA 92402. SBMWD says not to mail past-due payments.

Can disconnected accounts use SBMWD Online QuickPay?

SBMWD’s online payment message says eCheck/Online QuickPay payments are not accepted for accounts disconnected for non-payment. Contact Customer Service for the correct payment method.

How do I start water service in San Bernardino?

Contact Customer Service at 909-384-5095 or visit the Customer Service office. SBMWD says valid picture ID is required, tenants need owner authorization and owners must provide a final settlement statement or recorded grant deed.

How do I stop San Bernardino water service?

Contact Customer Service at 909-384-5095 or visit the office during business hours. SBMWD says to allow two business days from the request for processing and account updates.

Why is my San Bernardino water bill higher than normal?

Common causes include irrigation leaks, running toilets, outdoor watering, pool filling, hot-weather usage, water heater leaks, billing-cycle differences or payment posting issues. Check usage and leaks before calling Customer Service.

Is WaterBillGuide.us the official San Bernardino Municipal Water Department website?

No. WaterBillGuide.us is an independent informational guide. It does not accept payments, access accounts, restore water service, approve deposits or represent SBMWD.

Best Next Step for SBMWD Customers

If your account is normal, use the official SBMWD payment page or QuickPay and save your confirmation. If your account is disconnected, past due, or you need to start/stop service, call Customer Service first so you use the correct payment method and avoid delays.

Payment Options Call Customer Service Start / Stop Service Emergency Line

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten for San Bernardino, California using official San Bernardino Municipal Water Department payment, customer service, contact and start/stop service resources. It replaces incorrect NYC water information that appeared in the previous post.

WaterBillGuide.us is not the San Bernardino Municipal Water Department. We do not process payments, access accounts, quote deposits, restore service, approve reconnection, or make billing decisions. For account-specific help, use the official SBMWD contacts listed above.

Official resources checked include SBMWD Bill Payment Options, SBMWD QuickPay, SBMWD Customer Service, How to Start/Stop Service, Contact Us, Customers resources, and SBMWD official website information.

Water Bill Payment, Leak & Utility Help Toolkit

Use this free helper to find the official water bill portal, avoid unsafe payment pages, handle late bills, troubleshoot high usage, prepare start/stop service documents, and contact the utility office with the right details.

Find official payment pages safely
Prepare before late fees or shutoff
Check high bill and leak causes
Useful on every city water guide

Official Water Bill Portal Finder

Enter your city, state, and utility name. This tool creates safe search shortcuts for the official bill pay portal, customer service page, outage line, and start/stop service page.

Safety tip: Use the official city, county, or utility website when paying a water bill. Do not enter card or bank details on a page that only looks like a payment portal but does not clearly identify the official utility.

Safe Water Bill Payment Checklist

Before paying online, use this checklist to reduce the risk of wrong payment, duplicate payment, missed receipt, or third-party confusion.

Important: Some official utilities use third-party processors. That can be normal, but the payment processor should be linked from the official utility website and show clear fee/payment details.

Late Bill, Shutoff Notice & Reconnection Action Plan

Select your situation and get practical next steps. This helps users act quickly without guessing.

Do not wait: If you received a shutoff notice, online payment alone may not stop disconnection. Call the utility billing office and save your confirmation number.

High Water Bill & Leak Troubleshooter

A high bill can be caused by leaks, irrigation, estimated readings, seasonal use, or account/meter issues. Choose the closest problem below.

Quick leak test Turn off all water, then check whether the meter still moves.
Toilet check Put food coloring in tank. If color reaches bowl without flushing, there may be a leak.
Ask utility Request usage history, meter reread, leak adjustment policy, and payment arrangement options.

Start, Stop or Transfer Water Service Checklist

Moving in or out? Choose your situation and prepare the details most utilities commonly request.

Your preparation checklist

Move-out tip: Ask for a final meter read, final bill date, refund/deposit process, and confirmation number when stopping service.

Payment Assistance & Arrangement Finder

If you cannot pay the full water bill, this guide helps you decide what to ask before disconnection or extra fees.

Helpful document list: Keep your account number, photo ID, service address, bill copy, shutoff notice, income proof if needed, repair receipt if leak-related, and payment confirmation numbers.

Water Department Call Script Generator

Generate a clear call or email script before contacting the utility billing office.