Shreveport Water Department – Pay Bill, Contact & Services Guide

Choose the Right Shreveport Water Action

The best action depends on whether your bill is normal, late, unaffordable, unusually high, or connected to a water/sewer emergency.

How to Pay Your Shreveport Water and Sewerage Bill Online

The City of Shreveport provides online water bill payment resources through its official payment pages. Customers can register a water account on the Self Service Portal, use one-time bank draft, or use the credit card payment option referenced by the City.

1. Open the official Shreveport water bill page.
   Start here: City of Shreveport Pay Your Water Bill.
2. Choose the payment route that fits your need.
   Register or log in if you want account access, use one-time bank draft if you want a bank-payment option, or use the card option if you accept the posted fee.
3. Confirm the correct water account.
   Check the account number, service address, balance, due date and any past-due amount before submitting payment.
4. Save proof of payment.
   Keep the confirmation number, receipt email or screenshot until your payment posts.
5. Report payment if needed.
   If your payment is connected to an extension or urgent account status, text “Hello” to 318-524-8794 or contact customer service.

Need a Shreveport Water Bill Extension or Need to Report a Payment?

Shreveport has a useful option many residents miss: the City online payments page says customers can text “Hello” to 318-524-8794 to file an extension with a water bill or report a payment.

1. Check your latest bill first.
   Write down your account number, amount due, due date and service address.
2. Text the official number.
   Text “Hello” to 318-524-8794 and follow the prompts.
3. Keep proof of payment ready.
   If you already paid, keep your confirmation number, receipt, payment date and payment method nearby.
4. Call customer service if the account is urgent.
   For billing help, call 318-673-5510.
5. Write down what was confirmed.
   Keep a note of dates, confirmation messages and any instructions you receive.

Mail-In Water Bill Payments for Shreveport

If you prefer mailing a check, use the official City mail-in payment details. Mail is not the best option for urgent past-due accounts because posting can take extra time.

Shreveport Water Bill Payment Options Compared

Shreveport gives customers multiple ways to pay. The right option depends on whether you need account access, fast posting, no-fee payment, or help with a balance.

Shreveport Water Assistance Program: Help for Eligible Households

If you cannot pay the full water and sewer bill, do not wait until the problem turns into a service risk. The City established the Shreveport Water Assistance Program, commonly called SWAP, to help eligible households with water and sewer bill payments.

1. Open the official payment assistance page.
   Start here: Shreveport Payment Assistance / SWAP.
2. Check whether your household may qualify.
   Review the program criteria before assuming you are not eligible.
3. Prepare your documents.
   Keep your water bill, identification, income or hardship information, and any past-due notice ready.
4. Apply before the balance becomes urgent.
   Assistance programs may need processing time. Earlier action gives you a better chance to avoid disconnection stress.
5. Ask customer service how assistance affects your account.
   Confirm whether you still need a partial payment, extension, or payment arrangement while assistance is reviewed.

Water or Sewer Emergency in Shreveport: Call the Right Number

A water main break, sewer backup, public water leak or emergency shutoff should not be handled like a normal bill. The official Customer Service page says Shreveport maintains a 24-hour call center for water and sewerage emergencies.

1. Call immediately for urgent water/sewer issues.
   Examples include water main breaks, sewer backups, major leaks, public street flooding or emergency water shutoff needs.
2. Give a precise location.
   Provide the nearest address, intersection, landmark or property location.
3. Stay away from unsafe water or sewage.
   Keep children and pets away. Do not touch sewage or standing water near electrical hazards.
4. Document the issue if it is safe.
   Photos or short videos can help your own records, but safety comes first.
5. Handle billing questions later.
   Report the emergency first, then call customer service if the event affects your bill.

High Shreveport Water Bill: Leak, AWC, Sewer Charge and Adjustment Checklist

A sudden high bill can happen because of a plumbing leak, catch-up usage, sewer charge calculation, irrigation, a running toilet, or Average Winter Consumption changes. Shreveport’s official online payment page notes that Average Winter Consumption can determine sewer charges, and the official leak information page says leak adjustment review may be available for plumbing leaks.

Have these details ready before calling

• Current bill and previous bill.
• Account number and service address.
• Water usage and sewer charge from the bill.
• Date you noticed the high bill or leak.
• Plumber invoice, repair receipt, photos or parts receipt.
• Payment confirmation if you recently paid.

Start, Stop or Reopen Water Service in Shreveport

The official Water & Sewerage information says a deposit is not required to establish service, but a one-time connection fee is levied to open each account. Deposits may be required for accounts that were disconnected or for previous customers with existing balances.

Official Shreveport Water and Sewerage Links

Use these official resources for payment, customer service, assistance, leak adjustment, account information and emergency support.

Map: Government Plaza / Water & Sewerage Address

Official water and sewerage pages list the City of Shreveport Water & Sewerage address at 505 Travis Street, Shreveport, LA 71101. In-person payment information also references Government Plaza at this address.

Map: Customer Service Division

The official staff directory lists the Customer Service Division at 2139 Greenwood Road, Shreveport, LA 71103, with customer service phone 318-673-5510.

Shreveport Water Department FAQs

Editorial Review and Independent Guide Disclaimer

This replacement article was rewritten to improve accuracy, mobile readability and practical user value for Shreveport water and sewerage customers. It uses official City of Shreveport and Shreveport Water & Sewerage resources for payment, customer service, assistance, emergency, mail payment and leak adjustment information.

WaterBillGuide.us is not the City of Shreveport. We do not process payments, access customer accounts, approve SWAP assistance, grant extensions, restore service, dispatch crews or make billing decisions. For account-specific help, use the official City contacts listed above.

Official resources checked include City of Shreveport Online Payments, Pay Your Water Bill, Mail-In Payments, Water & Sewerage Customer Service, Payment Options, Payment Assistance, Water Leak Information, Water & Sewerage service information and the official staff directory.