Riviera Beach Water Utility Help: Pay, Log In, Call, Reconnect or Report a Break
Use this page like a fast help desk for City of Riviera Beach utility billing. It brings the important official actions into one place: online bill pay, login setup, phone pay, City Hall payments, emergency water or sewer reporting, WaterSmart usage tracking, assistance, and water-quality links.
Quick Answer: Riviera Beach Utility Contacts
Need |
Use this official route |
Have ready |
Do not miss |
|---|---|---|---|
Pay online or log in |
Utility account number, customer number/CID, email address, password. |
New users must register before accessing account details, bills, payment history, service summaries, and autopay options. |
|
Pay by phone |
City utility account number and customer identification number/CID. |
Major credit cards, debit cards, and checking account payments are listed as accepted. |
|
Billing, new service, account info, turn on/off |
Account number, CID, service address, ID, bill copy, payment proof. |
The City identifies this number for “anything bill related,” including new service, account information, bill inquiry, and turn service on/off. |
|
Disconnected service |
Past-due amount, payment confirmation, account/CID, service address. |
Call customer service after paying. Do not rely only on the online receipt if service is already disconnected. |
|
After-hours water break or sewer backup |
Exact location, cross street, time started, photos only if safe. |
Use this for nights, weekends, and holidays water/sewer breaks or sewer backups. |
|
Utility Special District administration |
Project, water/sewer issue, service area question, public notice question. |
Administrative hours are listed as Monday-Friday, 8:00 AM-5:00 PM. |
Fast warning: if service is disconnected, past due, or at risk, call 561-845-4050 before assuming an online payment will restore service automatically. Ask for the exact amount, accepted method, posting time, and reconnection step.
Official Riviera Beach Utility Info Box
City Hall / Customer Service
Address:
600 W. Blue Heron Boulevard
Riviera Beach, FL 33404
Customer service: 561-845-4050
Email: css@rivierabeach.org
Hours: Monday-Friday, excluding City holidays, 8:30 AM-5:00 PM.
Utility Special District
City of Riviera Beach Utility Special District
600 West Blue Heron Blvd.
Riviera Beach, FL 33404
Phone: 561-845-4185
Fax: 561-840-7292
Email: utilities@rivierabeach.org
Service Area Snapshot
The Utility Special District describes its service area as a wide swath from Silver Beach Road south to 45th Street and from the Florida Turnpike east to the Atlantic Ocean.
Use the official service area map or call before assuming a property is inside the District.
Department / person |
Official role |
Phone / email |
Use for |
|---|---|---|---|
Customer Service |
Utility billing, new service, account info, bill inquiry, turn service on/off. |
Payment, login, disconnection, reconnection, service account questions. |
|
Utility Special District |
Water and sewer operations / administration. |
Water/sewer service area, water quality, utility projects, operations routing. |
|
After-hours emergency |
Water and/or sewer breaks after normal business hours. |
Water breaks, sewer backups, nights, weekends, holidays. |
|
Utility Director |
Joshua Niemann |
Official administrative contact listed on Utility Special District pages. |
|
Assistant Utility Director |
Richard Gallant |
Utility administration support and escalation route. |
|
Finance Department |
Finance / general utility billing department listing. |
Finance resources, billing administration, city finance contacts. |
Pay or Log In: Exact Riviera Beach Steps
Open the official online account page
Use the City’s Tyler/Munis self-service utility portal from the official Riviera Beach payment page. New users register with name, email username, password, City utility account number, and customer number/CID.
Match the account before paying
Confirm the service address, account number, customer number/CID, current amount, past-due amount, and due date. If the numbers do not match your bill, stop and call customer service.
Choose online, phone, bank, mail, lobby, kiosk, or drop box
The City lists several payment routes. Pick based on urgency. Kiosk and drop-box payments are processed the next business day, so they may not be ideal for immediate reconnection without calling.
Save proof and call if disconnected
Save the confirmation number, payment date, amount, method, and receipt screenshot. If disconnected, call 561-845-4050 and ask for reconnection instructions.
Payment method |
Official details |
Best for |
Watch out |
|---|---|---|---|
Online account / login |
Login to pay online; register with email, password, account number, and CID. |
Viewing bills, payment history, service/consumption graphs, secure payment, autopay setup. |
Portal may require JavaScript/cookies. Use official city-linked portal only. |
Register online |
Register through Tyler/Portico identity from the City payment page. |
First-time online users. |
Have account number and customer number/CID ready before starting. |
Pay by phone |
Call 1-877-878-7406 at any time. |
Card, debit, or checking payment without using the website. |
Have City utility account number and customer identification number/CID ready. |
Automatic bill payment |
Set up through online account. EFT requires checking account and routing number; card autopay can be enrolled through credit-card payment section. |
Monthly on-time payments. |
Pay any current balance first; City notes the next monthly bill will show “Do Not Pay” once active. |
Bank bill pay |
Set up City of Riviera Beach as payee; use utility bill account and customer numbers shown on bill. |
Routine non-urgent payments. |
Bank processing and mailing can delay posting. |
Mail |
Mail check, cashier’s check, or money order with bill stub to City of Riviera Beach, P.O. Box 916035, Orlando, FL 32891-6035. |
Normal bills with time before due date. |
Do not mail cash. |
City Hall lobby |
600 W. Blue Heron Boulevard; Monday-Friday, 8:30 AM-4:30 PM for lobby payment. |
Cash, major credit cards, debit cards, checks, cashier’s checks, money orders. |
Check holiday schedule before visiting. |
Kiosk |
City Hall lobby kiosk during business hours; drive-through kiosk on west side of City Hall is 24/7. |
After-hours card/debit payment at drive-through kiosk. |
Kiosk payments are processed next business day; drive-through kiosk does not accept cash. |
Drop box |
West side of City Hall, 600 W. Blue Heron Boulevard, available 24/7. |
Check, cashier’s check, or money order with bill stub. |
Do not place cash in the drop box. Payments are processed next business day. |
Emergency, Reconnection and Sewer Backup Routing
Water or sewer break after hours
Call: 561-845-4187
Use for nights, weekends, and holidays water breaks or sewer backups.
Disconnected / reconnection
Call: 561-845-4050
Official pages list after-hours reconnection messages through this number: Monday-Friday 5:00 PM-7:00 PM and weekends/City holidays 9:00 AM-7:00 PM.
Business-hour utility help
Billing: 561-845-4050
Utilities: 561-845-4185
Use customer service for bill issues; use Utility Special District for operational or water/sewer routing.
Situation |
Call / action |
Say this first |
Details to collect |
|---|---|---|---|
Water break / water in street |
After hours: 561-845-4187. Business hours: call Utility Special District/customer service. |
“Water is running or bubbling at [location].” |
Cross street, time started, flow direction, pavement damage, photos only if safe. |
Sewer backup |
After hours: 561-845-4187. Stop using water if backup rises. |
“Wastewater is backing up into [basement/floor drain/toilet/tub].” |
Address, fixtures affected, neighbors affected, plumber call if any. |
No water / low pressure |
Call customer service or utility operations. |
“All taps / some taps at [address] have low pressure or no water.” |
Start time, neighbors affected, nearby work, outage/advisory notices. |
Disconnected service |
Call 561-845-4050 after payment. |
“I paid the required amount and need reconnection status.” |
Confirmation number, payment method, account/CID, service address. |
Brown water / taste / odor |
Call Utility Special District or water quality contact. |
“Water changed color/odor at [time] and affects [hot/cold/all taps].” |
Clear-glass photo, tap location, whether advisory exists. |
Sewer safety: avoid contact with wastewater, keep children and pets away, stop unnecessary water use, and document damage only when safe. Call immediately if sewage is entering the home or yard.
WaterSmart Portal: Track Usage, Leaks and High Bills
What it shows
WaterSmart lets customers view recent water use in gallons, compare current and past household usage, and find water/money savings tips.
What you need
To get started, the City says you need your Customer number and ZIP code. Your customer number is on the City utility bill.
Notifications
Customers may choose water reports and other notifications by email, phone, or text.
High-bill question |
Use WaterSmart for |
Then do this |
|---|---|---|
“Did my usage really jump?” |
Compare recent usage in gallons against past household use. |
Check toilets, irrigation, outside taps, and meter timing. |
“Is my home using more than similar homes?” |
Compare usage to similar households in your neighborhood. |
Look for irrigation, pool, guest, leak, or seasonal causes. |
“Can I lower the bill?” |
Use the dashboard’s conservation tips and step-by-step guidance. |
Repair leaks first; then adjust watering and habits. |
“Can I get alerts?” |
Set notification preferences by email, phone, or text. |
Confirm your contact info remains current. |
Official WaterSmart link:
High Riviera Beach Utility Bill: What to Check Before Calling
Usage graph
Check online account or WaterSmart for recent and past consumption.
Toilets
Do a dye test. A silent toilet leak can raise water and sewer charges.
Irrigation
Check timers, broken heads, wet areas, and watering restrictions.
Bill class
Verify account/CID, service address, current read, and whether bill includes stormwater/solid waste.
Check |
What to look for |
Proof to collect |
Ask customer service |
|---|---|---|---|
Online bills / payment history |
Sudden jump, missed payment, autopay failure, double billing confusion. |
Past bills, screenshot, confirmation numbers. |
“Was the read actual or estimated, and what changed?” |
WaterSmart usage |
Unusual gallons, daily/weekly spike, use compared with similar households. |
Dashboard screenshot and dates. |
“Can you review usage around these dates?” |
Toilets and faucets |
Running toilet, flapper leak, dripping faucet, water under sink. |
Dye test, repair receipt, photo. |
“Does Riviera Beach offer any leak review or adjustment?” |
Irrigation / lawn watering |
Broken heads, stuck valve, schedule too frequent, wet grass/driveway. |
Irrigation repair invoice, controller screenshot. |
“Can sewer charges or usage be reviewed after repair?” |
Account setup |
Wrong mailing address, property transfer, tenant/owner issue. |
Lease/closing document, ID, account/CID. |
“Is the account name and service address correct?” |
Start, Stop, Turn On/Off or Update Service
Start service
- Service address and unit number.
- Move-in or closing date.
- Photo ID if requested.
- Account holder name and contact details.
- Deposit or setup fee question.
- Online account registration plan.
Stop / turn off service
- Stop date.
- Forwarding address.
- Final bill request.
- Autopay cancellation question.
- Owner/tenant/closing agent details.
- Any remaining balance.
Call route
The City says customer service handles “anything bill related,” including new service, account information, bill inquiry, and turn service on/off.
Call: 561-845-4050
Move-out tip: if selling or closing, ask whether a final bill, lien search, property owner consent, release utility form, or account authorization form is needed before the closing date.
Utility Assistance Program and Past-Due Help
Who the program helps
The City describes its Utility Assistance Program as help for low-income senior citizens, disabled veterans, and disabled residents with financial assistance for utility bills.
Eligibility focus
Official language also references residential customers who are 60 years or older or persons with a disability, with household income at or below the listed low-income category.
Do not wait
If disconnected or close to disconnection, call 561-845-4050 and ask what protects or restores service today.
Situation |
Best action |
Prepare |
|---|---|---|
Past due but still connected |
Call customer service before deadline and ask about payment arrangement or assistance. |
Account/CID, income documents, notice, amount you can pay today. |
Already disconnected |
Call 561-845-4050 after payment and ask for reconnection status. |
Confirmation number, payment amount, service address. |
Senior or disabled resident |
Review Utility Assistance Program requirements and application instructions. |
ID, proof of age/disability, income documents, utility bill, residency proof. |
Disabled veteran |
Ask if UAP eligibility applies and what veteran/disability documentation is needed. |
Veteran/disability proof, income, utility account info. |
Official assistance link:
Water Quality, CCR, Wells and Treatment
Annual water report
Riviera Beach posts Consumer Confidence Reports / Annual Water Quality Reports. The 2024 report lists PWS ID FL4501229.
Treatment system
The Water Treatment page describes a Class “A” Level II Lime Softening Treatment Plant with 17.5 million gallons per day capacity.
Source / safety note
Official pages describe groundwater wells and repump stations, and state that water provided by the Riviera Beach Water Utility District is safe to drink.
Water question |
Where to check |
What to do next |
|---|---|---|
Annual water quality report |
Look for the latest reporting year and PWS ID. |
|
2024 report details |
Review source water, disinfectants, lead/copper, nitrate, sodium, chlorine, TTHM, HAA5, and special health-concern notes. |
|
Lead concerns |
CCR lead section and EPA lead guidance. |
Flush tap 30 seconds to 2 minutes after water sits several hours; use testing/filter guidance if concerned. |
Chlorine levels / test results |
The City says chlorine must remain above 0.6 mg/L and flushing/retesting occurs when needed. |
|
Boil water notices |
Check whether a notice is current, historical, limited to an area, or lifted. |
|
Special health concerns |
CCR special health-concern section and Safe Drinking Water Hotline. |
Call 1-800-426-4791 or consult a health provider if immunocompromised, elderly, infant, or medically vulnerable. |
Official water-quality links:
Sewer Collection and Backup Help
What the division does
The Sewage Collection Division maintains sewer lines and sewer pumping stations, installs new service connections, and inspects new sewer tie-ins from owner lines to the City’s main.
Where sewage goes
The City says its sewage collection system sends approximately four million gallons per day of raw sewage water to the East Central Regional Water Reclamation Facilities.
Backup emergency
For after-hours water breaks or sewer backups, call 561-845-4187.
Sewer issue |
Immediate action |
Ask this |
Document |
|---|---|---|---|
Toilet, tub, or floor drain backup |
Stop using water if backup worsens. Call emergency line if urgent. |
“Is this a City main issue or private lateral issue?” |
Time started, fixture affected, photos, plumber notes. |
Outdoor manhole overflow |
Keep away and call the emergency number. |
“Is sewage entering a street, storm drain, canal, or yard?” |
Location, cross street, flow direction, photos from distance. |
New sewer tie-in |
Contact Utility Special District before work. |
“What inspection or connection process is required?” |
Permit, contractor details, plans, property address. |
Recurring odor or slow drains |
Call a plumber and/or customer service based on severity. |
“Can the City check nearby mains or pump station status?” |
Dates, odor location, affected fixtures, plumber findings. |
Rates, Capital Charges and Why Bills May Change
Capital charges
The Utility Special District page lists capital charges effective June 1, 2025: water capital charges at $8,222 per ERU and wastewater capital charges at $1,904 per ERU.
Rate study
The 2024 rate study reviewed water and wastewater revenue sufficiency, rate design, treatment plant replacement, wastewater facility costs, and projected system needs.
New water plant
Official materials reference a water treatment modernization program and future water treatment facility improvements.
Important: capital charges are not the same as a regular monthly residential bill. They can matter for development, new connections, or ERU-related questions. For a live monthly bill, use your actual statement or call customer service.
Official rate and project resources:
Map, City Hall and Payment Locations
Use City Hall for in-person utility billing service, lobby payments, kiosk, and drop box. The west side of City Hall is listed for the 24/7 drive-through kiosk and drop box.
Location |
Address |
Use for |
Before going |
|---|---|---|---|
City Hall / Finance / Utility Customer Service |
600 W. Blue Heron Boulevard, Riviera Beach, FL 33404 |
Billing questions, payments, account help, service turn on/off. |
Bring bill, account/CID, ID, payment method, notice. |
City Hall Lobby |
600 W. Blue Heron Boulevard |
Cash, card, debit, check, cashier’s check, money order payments. |
Lobby payment hours are listed as Monday-Friday 8:30 AM-4:30 PM. |
City Hall Kiosk |
Lobby and west side drive-through |
Lobby kiosk during business hours; drive-through kiosk 24/7. |
Payments are processed next business day. Cash is not accepted at drive-through kiosk. |
Drop Box |
West side of City Hall |
Check, cashier’s check, or money order with bill stub. |
Do not place cash. Processed next business day. |
Mailing payment address |
City of Riviera Beach, P.O. Box 916035, Orlando, FL 32891-6035 |
Mail check, cashier’s check, or money order with bill payment stub. |
Do not mail cash and allow delivery/processing time. |
Riviera Beach Water Utilities FAQ
What is the Riviera Beach utility bill phone number?
For utility billing, new service, account information, bill inquiry, and turn service on/off, call customer service at 561-845-4050.
How do I pay my City of Riviera Beach utility bill online?
Use the official Riviera Beach online utility account portal. New users need to register with name, email username, password, utility account number, and customer number/CID.
What number do I call to pay by phone?
Call 1-877-878-7406. Have your City of Riviera Beach utility account number and customer identification number/CID ready.
What is the Riviera Beach emergency water or sewer number?
For emergency water breaks and sewer backups after normal business hours, call 561-845-4187.
Where is the Riviera Beach utility customer service office?
Customer service is at City Hall, 600 W. Blue Heron Boulevard, Riviera Beach, FL 33404.
Can I pay at City Hall?
Yes. The City lists City Hall lobby service at 600 W. Blue Heron Boulevard. Cash, major credit cards, debit cards, checks, cashier’s checks, and money orders are accepted in the lobby.
Is there a 24/7 payment option at City Hall?
Yes. The west side drive-through kiosk and drop box are listed as available 24 hours per day, 7 days per week. Kiosk/drop-box payments are processed next business day.
What is WaterSmart for Riviera Beach?
WaterSmart lets customers view recent water use in gallons, compare current and past household usage, receive notifications, and find ways to reduce water use and bills. You need your customer number and ZIP code.
Does Riviera Beach offer utility bill assistance?
Yes. The City’s Utility Assistance Program is described as help for low-income senior citizens, disabled veterans, and disabled residents who meet eligibility requirements.
Where can I find Riviera Beach water quality reports?
Use the City’s Annual Water Quality Reports, CCR page, and 2024 Water Quality Report page. The 2024 report lists PWS ID FL4501229.
30-Second Riviera Beach Utility Checklist
Paying? Use official online portal, phone pay at 1-877-878-7406, City Hall lobby, kiosk, drop box, bank bill pay, or mail.
Logging in? Have account number, CID/customer number, email, password, and service address ready.
Disconnected? Pay first if required, then call 561-845-4050 for reconnection status.
Emergency? For after-hours water breaks or sewer backups, call 561-845-4187.
High bill? Check WaterSmart, toilets, faucets, irrigation, outside taps, usage history, and then call customer service with proof.
Editorial Team
WaterBillGuide.us
The content on WaterBillGuide.us is researched and prepared by our editorial team. Our writers and researchers review publicly available information from official utility websites and service portals to create clear, step-by-step informational guides.
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